Cape Air jobs - 34 jobs

SUMMARY:This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required. PRIMARY RESPONSIBILITIES:• Check in passengers and baggage using Cape Air's reservation system• Make passenger reservations and rebook flights• Make boarding announcements• Provide extra assistance to passengers with special needs• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station• Share information with pilots/ramp/operations using radio communications• Organize ticket and cash reports• Handle delayed or missing baggage and process claims• Assure compliance with FAA and airport security procedures• Additional duties as assigned QUALIFICATIONS:• Airline work experience preferred• Airline reservation system experience preferred• Must be at least 18 years old• Must hold a high school diploma or equivalent• Must have valid US drivers license • Must be able to lift up to 70 lbs.• Basic computer skills required• Excellent communication and excellent customer service skills required• Ability to interact effectively with others• Ability to work independently and adapt to changing work priorities• Ability to communicate effectively, orally and in writing• Flexibility of schedule is a must• This position will often require working nights, weekends and holidays• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

The Helpdesk provides phone and email support, advice and guidance to frontline agents and other company employees. The Helpdesk seeks out solutions using published material, judgment and, when necessary, by channeling complex problems to the appropriate subject matter experts. The Helpdesk offers support in many areas, including (but not limited to) the following: Amadeus PSS commands Reservations and Check-In procedures Company policies (e.g. pet transport, UNAM, etc.) Security Policies (e.g. firearms transport, FAM travel, Secure Flight, etc.) FLIFO, World Tracer and other technology tools IT Support (e.g. website access, email, printer & general computer issues) Revenue Integrity (TTY, Dupe bookings, etc.) The Helpdesk is expected to log and document all help requests. In addition, Helpdesk agents will be trained regularly in related areas in order to offer the best support to company employees. PRIMARY RESPONSIBILITIES: Provide first-level contact and problem resolution for all users with software application & hardware problems via phone, email or in person Maintain proficiency with the responsibilities of reservations and airport agents Perform testing and offer feedback on existing programs, new versions of these programs and new functionality within existing or new distribution channels Provide accurate and timely logging of problems and resolution for problems into helpdesk ticket management system Elevate calls/emails that cannot be answered at initial request or urgent matters affecting the operation pursuant to the Help Desk Escalation Process As time allows, review PNRs to ensure passengers are check-in ready Assist with maintaining the department's reference materials Reinforce training when assisting employees Support and encourage frontline agents to prevent customer service failures Participate in additional/regular training sessions to maintain subject matter knowledge Additional duties assigned QUALIFICATIONS: Excellent Amadeus PSS skills Station or Reservations background with a strong knowledge of company procedures, Cape Air philosophy and the customer experience Understanding of airport functions (e.g. FLIFO, World Tracer), security, the Cessna 402, Britten Norman Islander, and Tecnam P2012 Proficient technology/computer skills Excellent oral and written communication skills Able to learn and master new skills quickly Well organized and able to prioritize workload Able to quickly reference source material to answer questions Able to stay focused and calm in all situations Able to communicate effectively with employees in all situations, including those where employee is under stress or in a time-sensitive situation Demonstrated ability to assist peers Patient, enthusiastic and positive attitude Demonstrates the values of our mission and vision: kindness, respect, teamwork and the spirit of MOCHAHAGoTDI!

Why Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need - saving them money along the way. What We Stand For Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Work Perks At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too: * Flight benefits for you and your family to fly on Frontier Airlines * Buddy passes for your friends so they can experience what makes us so great * Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages * Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors * Enjoy a 'Dress for your Day' business casual environment * Flexible work schedules that support work/life balance * Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date. * We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship Who We Are Frontier Airlines is committed to offering 'Low Fares Done Right' to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier's hard-working aviation professionals pride themselves in delivering the company's signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies. What Will You Be Doing? The Manager, Development & Airport Growth Strategy on the Airport Affairs team supports the strategic planning, execution, and delivery of Frontier's airport growth, real estate, and infrastructure initiatives. This role manages a portfolio of small and medium airports and provides analytical, operational, and strategic support to Sr. Managers and Directors on large multi-airport growth programs. The Manager is accountable for delivering measurable outcomes within their assigned stations, including capacity enablement, cost control, and effective real estate and facilities coordination. The role requires strong analytical capability, stakeholder coordination skills, and the ability to drive initiatives through structured execution. While the Manager helps prepare strategic materials for senior leadership and may interface with executives as needed, the position focuses primarily on operational delivery, financial analysis, and cross-functional alignment. Essential Functions * Execute growth, cost‑reduction, and capacity initiatives within assigned airport portfolio, ensuring alignment with Frontier's operational and financial objectives. * Manage a defined airport portfolio and own investment evaluations, financial modeling, and capital recommendations for those stations. * Lead negotiations for small and medium sized airports, and support Sr. Manager/Director on large airport commercial, real estate, or long‑term airport agreements. * Coordinate across internal teams-including Network Planning, Finance, Facilities, Operations, and Airport Affairs-to streamline decision‑making and ensure timely execution. * Support development of multi‑year growth strategies by conducting scenario analyses, preparing financial assessments, and identifying operational and cost impacts. * Maintain structured reporting and communication processes for ongoing initiatives, providing updates, risk assessments, and mitigation plans. * Assist in communication preparation and delivery with Sr. Managers and Directors to senior leadership on program status, financial outcomes, and strategic priorities. * Identify process inefficiencies and propose practical, operationally grounded solutions to improve airport performance. * Provide informal coaching and guidance to Analysts and Sr. Analysts working on related initiatives. Qualifications * Bachelor's degree in Business Administration, Aviation Management, Finance, or relevant field of study. * Minimum of 4-6 years of experience in business development, aviation/airport strategy, infrastructure project support, consulting, or financial/operational analysis. * Experience in transportation, airline, or aviation related fields preferred. * Experience supporting cross functional initiatives in multi stakeholder environments. * Familiarity with commercial or real estate negotiations is preferred. Knowledge, Skills and Abilities * Exceptional verbal and written communication skills. * Strong verbal and written communication skills. * Ability to drive work independently, make data‑supported recommendations, and manage multiple projects with attention to detail. * Solid analytical capability, with experience building financial models and business cases. * Effective stakeholder management across internal and external partners. * Ability to prepare clear, concise presentations and dashboards. * Strong organizational, planning, and time management skills. * Proficiency with business intelligence and data visualization tools preferred. * Ability to travel on company‑supported initiatives up to 40% of the time. Equipment Operated Standard office equipment, including PC, copier, fax machine, printer Work Environment / Remote Work Options * This role can be based at our headquarters in Denver, CO or anywhere in the United States via a remote work arrangement (periodic travel to Denver from a Frontier-serviced city required) * If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet connection * If headquarters-based, typical office environment, adequately heated and cooled Physical Effort Generally, not required. Supervision Received Considerable Latitude: The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed. Positions Supervised Analyst Sr. Analyst Range: $90,094 - $119,583 DOE - Please note, this posting will close on 12/7/2025. Workplace Policies Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Job DescriptionSUMMARY: Flight Followers are directly responsible to the SOC Supervisors and are qualified in accordance with FAR 119.69 (d). The on‐duty flight follower will, in addition to fulfilling the duties and responsibilities of company and Federal regulations, coordinate the minute‐to-minute daily operation of the airline, manage the flow of aircraft and crews in company operations and serve as the focal point for all communication, information and decisions affecting that flow. The on‐duty flight follower will participate in decision‐making responsibility during operation irregularities, after input from appropriate Flight, Maintenance and/or passenger service personnel; unless a given decision, responsibility is defined otherwise in company or Federal regulations. PRIMARY RESPONSIBILITIES: Oversees the safe operation of the daily company flight schedule. With access to all information integral to the operation, acts as the center of communication for pilots, station operations agents, maintenance personnel, and flight management personnel Performs his/her duties from System Operations Control (SOC) at the company's Hyannis headquarters. Monitors and ensures accuracy of FLIFO Assigned a desk for his/her duty period Required to complete a Competency Check with an Air Transport Supervisor (ATS), will receive “solo” sign off Required to complete Competency Check after annual recurrent training or after a retraining event Follows each flight in assigned region to completion and checks NOTAMs, station and enroute weather in assigned region for legality and potential flight disruption. Maintains an open, two-way dialogue with the SOC Supervisors. Works with a “Team Approach” to desk coverage When a higher than expected workload is encountered due to weather, delays, mechanical irregularities or other disruptions, Flight Followers will assist other members of the team with communications, coordination and other duties in order to make situation more manageable. Additional duties as assigned. QUALIFICATIONS: Part 121 Dispatch Certificate, preferred Excellent communication and interpersonal skills is required Must be able to handle multiple tasks and adapt to changes under pressure situations Must be willing to work nights, weekends and holidays Must have developed problem solving and decision making skills Must be a team player Must show MOCHA HAGoTI attitude

SUMMARY:Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station. PRIMARY RESPONSIBILITIES:• Check in passengers and baggage using Cape Air's passenger service system• Make passenger reservations and rebook flights• Make boarding announcements• Provide extra assistance to passengers with special needs• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station• Share information with pilots/ramp/operations using radio communications• Organize ticket and cash reports• Handle delayed or missing baggage and process claims• Assure compliance with FAA and airport security procedures• Meet and marshal aircraft• Fueling Cape Air aircraft, if applicable to station operations• Load and unload passengers and their baggage• Escort passengers out to the aircraft• Additional duties as assigned QUALIFICATIONS:• Airline work experience preferred• Airline reservation system experience preferred• Must be at least 18 years old• Must hold a high school diploma or equivalent• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location• Must be able to lift up to 70 lbs.• Basic computer skills required• Excellent communication and excellent customer service skills required• Ability to interact effectively with others• Ability to work independently and adapt to changing work priorities• Ability to communicate effectively, orally and in writing• Flexibility of schedule is a must• This position will often require working nights, weekends and holidays• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

The Ground Operations Crew loads and unloads customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist customers when needed, and complies with any ad-hoc requests as needed. Individuals must be comfortable serving customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather-related conditions. Essential Responsibilities * Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment * Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.) * Works in a ramp environment * Tags, lifts, loads and unloads customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system * Operates external aircraft equipment * Helps prepare cabin for customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories * Assist customers with special needs, e.g. customers who need assistance in boarding * Guides aircraft to and from aircraft parking locations * Occasionally carry a handheld radio and communicate effectively with proper radio etiquette * Occasionally assist with loading and unloading mail, small packages and human remains * Ensure and maintain a safe environment and operation * Other duties as assigned Minimum Experience and Qualifications * High School Diploma or General Education Development (GED) Diploma * One (1) year of customer service or sales experience * Must be at least 18 years old * Complete fluency in written and spoken English * Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Safety Orientation, and Teamwork using AI- or statistically-based scoring. * Must be able to adhere to JetBlue Uniform Policy Manual Standards * Able to travel and/or work variable hours, flexible shifts, including holidays and weekends * Able to follow safety guidelines * Able to perform under pressure and within fixed time constraints * Able to work in all types of weather conditions * Able to make occasional trips to other locations for training or temporary assignment * Must be able to give and receive verbal communication * Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers * Maintaining a positive, good-natured attitude is essential * Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed * Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge * Depending on location, may need to acquire and maintain a United States Customs Clearance * Possess and maintain a valid Driver's License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards * Available for occasional overnight travel (10%) * Must pass a ten (10) year background check and pre-employment drug test * Must be legally eligible to work in the country in which the position is located * Authorization to work in the US is required, this position is not eligible for visa sponsorship * For internal candidates, good standing in attendance performance and safety Preferred Experience and Qualifications * Bilingual skills * Previous airline experience * Proficient with Microsoft Office suite Crewmember Expectations * Regular attendance and punctuality * Potential need to work flexible hours and be available to respond on short-notice * Able to maintain a professional appearance * When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft * Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun * Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards * Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) * Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls * Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities * The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position Equipment * Computer/Electronic Tablet and other office equipment * Ground service equipment * Handheld radios * Public Address System * Jet bridge and/or air stairs (customer enplaning/deplaning equipment) * Free-standing computer kiosks used to identify and process Customer reservations * Light Emitting Diode (LED) screens and signs Work Environment * Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levels * Ability to work weekends or irregular shifts * Able to make occasional trips to other locations for training or temporary assignment * Subject to weather and elevated noise levels within airports * Ability to stand for an extended period of time Physical Effort * Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed Compensation * The base pay range begins at $19.17 an hour. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

Job Description Join Cape Air's team of aircraft maintenance technicians. We offer flexible schedules, generous travel incentive pay, competitive benefits and new compensation scales. You will gain a broad range of experience maintaining our large fleet of multi-engine cabin class aircraft in some of the country's most desirable locations. PRIMARY RESPONSIBILITIES: • Familiar with the policies and procedures contained in company manuals, submits changes as appropriate to eliminate conflicts and/or enhance operational effectiveness • Comply with 14 CFR (as applicable), manufacturer's specifications, company policies and procedures, as well as other methods accepted by the FAA, when accomplishing maintenance • Assist with completion of shift turnover reports in accordance with company procedures • Participate in shift meetings and briefings as required • Update aircraft fleet status information for Company aircraft as directed • Conduct on-the-job training as assigned by the Base-Manager/Supervisor • Properly executes maintenance work records • Maintain the maintenance work area in a clean and orderly condition • Adhere to material handling and control procedures specified in company manuals and by the equipment manufacturers • Responsible to open and/or close facility • Perform aircraft run-ups and taxis • Perform road trips to repair aircraft at stations other than the maintenance base • Clean aircraft after completing maintenance • Additional duties as assigned QUALIFICATIONS: • Current A&P certificate required • Must meet the recent experience requirements as stated in 14 CFR 65.83 • Minimum two years professional aircraft maintenance work experience preferred • Must have basic mechanical skills • Must own basic set of aircraft maintenance tools • Must take instruction and guidance well • Must be goal oriented, have an exceptional attention to detail, and must work well in team situations and also as an individual • Must be able to lift 40 lbs. • Must be able to perform moderately strenuous physical tasks which include bending, stooping, kneeling and working overhead for long periods of time • Must hold a valid driver's license • Must have a high school diploma or equivalent • Must have a flexible schedule and be able to work any shift including nights, weekends and holidays

The Supervisor Inflight Performance plays a crucial role in coaching and guiding our Inflight Crewmembers to optimize dependability and cultivate a high-performance culture. They are responsible for reinforcing our dependability policy, ensuring a high level of consistency across the network, providing effective coaching, and issue guidance to Inflight Crewmembers. This role is dedicated to overseeing and maximizing Crewmember performance and dependability through collaboration, corrective actions, and continuous improvement initiatives. Working alongside various Leaders and departments, the primary objective is to enhance operational dependability, foster a culture of excellence, and bolster consistent and reliable performance within our department. Essential Responsibilities * Conduct and lead investigatory meetings for required performance and dependability concerns; ensuring fairness and consistency throughout the process. * Collaborate with Inflight Base/General Managers, Inflight Directors/VP, Labor and Crew Relations to streamline workflow and enhance overall Crewmember performance and dependability. * Partner with Base Supervisors to develop and implement corrective action plans based on Crewmember performance and/or dependability, aligning interventions with department/company standards. * Continuously refine and optimize processes, procedures, and protocols to improve standard practices in collaboration with relevant stakeholders, focusing on enhancing overall performance and dependability metrics. Make recommendations for performance and dependability policy improvements. * Engage in transparent and constructive dialogues with Crewmembers to discuss their performance and/or dependability, providing feedback, and addressing concerns with empathy and professionalism. * Review documentation, make determinations for disciplinary outcomes, and maintain consistency in addressing violations. * Notify Crewmembers of potential Progressive Guidance triggers and lead investigatory meetings for required dependability concerns. * Foster a positive and open relationship with frontline Crewmembers through effective communication, coaching, and recognition programs. * Lead and participate in performance-related projects and initiatives aimed at elevating the overall performance culture within the Inflight department. * Participate in Leadership Flying during various opportunities such as: assisting the operation during Irregular Operations (IROPs), recognizing Crewmembers for outstanding performance and/or dependability, or to build connections with frontline Crewmembers. * Review Crewmembers absences that fall under Federal and State Provided Leave Entitlements to ensure appropriate and accurate usage. * Other duties as assigned. Minimum Experience and Qualifications * High School Diploma or General Education Development (GED) Diploma * Three (3) years of customer service, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience * One (1) year of Leadership or Supervision experience, preferably in the Airline industry with a focus on performance and/or dependability * Possess the capability to maintain self-discipline and function with minimal supervision, employing sound judgement and discretion in all interactions * Well-versed in the policies, standard practices, and contractual agreements * Highly organized, detail-oriented, and analytical professional * Displays the ability to work collaboratively and effectively in a team environment * Experienced in managing multiple cases or projects to resolution promptly * Demonstrate effective verbal and written communication skills * Capable of fostering open relations with Inflight Crewmembers and various departmental peers * Ability to effectively coach and manage conflicts when speaking with Crewmembers * Working knowledge of computer applications including Outlook, Word, Teams, Excel, and PowerApps * Able to travel for company and/or industry meetings (10%) * Must pass a pre-employment drug test * Must be legally eligible to work in the country in which the position is located * Authorization to work in the US is required. This position is not eligible for visa sponsorship Preferred Experience and Qualifications * Two (2) years of Leadership or Supervision experience, preferably in the Airline industry with a focus on performance and/or dependability * Experience working on company projects or initiatives in the airline industry * Experience leading flight attendants * Successfully completed JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs * Working knowledge of Crew Trac * Union experience * Ability to obtain an Inflight Crew qualification Crewmember Expectations * Regular attendance and punctuality * Potential need to work flexible hours and be available to respond on short-notice * Able to maintain a professional appearance * When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft * Must be an appropriate organizational fit for the JetBlue culture; exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun * Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards * Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) * Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls * Upholding JetBlue's safety performance metric goals and understanding how they relate to their duties and responsibilities Equipment: * Computer and other office equipment Work Environment: * Traditional office environment * Airports environment Physical Effort: * Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) Compensation * The base pay range for this position is between $75,000.00 and $90,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more. JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

Job DescriptionSUMMARY:This position interacts with Pilots, Operations, Crew Scheduling, Planning, Travel and others to coordinate processes for flight crews' basing, training, and scheduling in compliance with regulatory and collective bargaining agreement requirements and company best practices PRIMARY RESPONSIBILITIES: Responsible for the design, posting, and awarding of pilot Base Bids, Line Bids, and Vacation Bids Ensures all Bids and Schedules comply with the Collective Bargaining Agreement and federal regulations Coordinates scheduling of pilot upgrades, transition training, and initial operating experience with the Chief Pilots, Flight Training and Crew Scheduling Manages flight schedules for all First Officers, Mail, Freight, and Charter pilots in coordination with Crew Scheduling Coordinates and oversees the background process for the USPS Mail contract Coordinates with the Planning Department to determine crew base requirements and effective dates of bids based on commercial needs Tracks qualifications and flight hours of pilots and updates applicable Staffing Reports Coordinates the use of aircraft for pilots requiring night qualifications Facilitates scheduling of pilots for vendor-provided training Responsible for the distribution of Base Transition Allowances Assists the Payroll Department with pilot schedule abnormality questions Coordinate crew transportation and use of the company's leased vehicles with the Travel Department Create and disseminate routine reports, analyses, and presentations Additional duties as assigned QUALIFICATIONS: 1 year of previous experience with airline or corporate aviation operations and/or a degree in aviation science or management preferred Excellent written and communication skills Sharp attention to detail and ability to adapt to changing work priorities Skilled in quick resolution of issues with high-quality results Successful at working independently and as part of a team Must be proficient in Microsoft Office software Excellent organizational skills, able to multi-task and prioritize to meet deadlines Excellent communication skills and building and maintaining positive business relationships Support and symbolize our Mission and Vision in all internal and external interactions

Job DescriptionSUMMARY:This position is responsible for the washing and de-greasing of the exterior of the aircraft. The person in this position is also responsible for the vacuuming and general cleaning of the interior of the aircraft. Upkeep of the hangar workspace and sweeping of floors will also be required. PRIMARY RESPONSIBILITIES:• Train on material usage, safety practices and general knowledge of how to clean interior and exterior of aircraft• Perform daily cleaning of both interior and exterior of aircraft as directed by maintenance supervisor/lead.• Alert supervisor/lead of any discrepancies found or made during the cleaning process• Check to see that equipment chocks are installed on wheels, and that aircraft control's are locked• Ask manager for next assignment when done cleaning• Move aircraft in and out of hanger using golf cart to tow• Switch and position aircraft in hanger and on ramp• Nightly stacking of hanger• Remove any debris from ramp and clean ramp• Additional duties as assigned QUALIFICATIONS:• Must be at least 16 years old• Must have a flexible schedule and be willing to work any and all shifts, including nights, weekends and holidays• Must be able to lift 40 lbs.• Must be able to perform moderately strenuous physical tasks which include bending, stooping, kneeling and working overhead for long periods of time• Must hold a valid US driver's license• Must take instruction and guidance well• Ability to interact effectively with others• Ability to work independently and adapt to changing work priorities• Must be goal oriented, have an exceptional attention to detail, and must work well in team situations and also as an individual• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

The Maintenance Technician will work at Cape Air's Maintenance, Repair and Overhaul Facillity. PRIMARY RESPONSIBILITIES: Conformity inspections Aircraft modifications Read, understand, and apply blueprints and basic sheet metal repair criteria Work with or without established blueprints to drill, dimple, file, grind, trim, countersink, install aircraft structural assemblies and subassemblies, sand, paint and seal Participate in department/base meetings, as required by Manager Conduct OJT with new-hires, as assigned by Base Manager Maintain work area in a clean and orderly condition Additional duties as assigned QUALIFICATIONS: Must be able to perform moderately strenuous physical tasks which include bending, stooping, kneeling and working overhead Must be able to lift 70 lbs. Must have a well rounded knowledge of sheet metal tooling, equipment, materials and processes Must be goal oriented, have an exceptional attention to detail, and must work well in team situations Aircraft maintenance work experience, required General Aviation or twin Cessna work history, preferred A&P, preferred Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

SUMMARY:This position organizes schedules for pilots and ensures that they are utilized efficiently and comply with FAA Regulations and pilot CBA. Additionally, crew schedulers manage crewmember bids and coordinate training events according to the training schedule. PRIMARY RESPONSIBILITIES: Organize daily schedules for pilots ensuring that they are utilized efficiently and comply with FAA Regulations and the Collective Bargaining Agreement Reschedules crewmembers as a result of irregular operations, mechanical, weather, sick calls, crew legalities, etc., in compliance with all applicable policies and procedures. Complies with TSA advanced information system requirements for crewmembers on a daily basis (e-APIS). -Meets with Director of Crew Scheduling weekly with 30 day outlook for coverage Secures hotel accommodations, in conjunction with Crew Travel Manager, for crewmembers during irregular operations on short notice. -Works with Capacity Planning team to assist with changes in flight schedules Coordinates training events with the Training Department. Coordinates regional transition of aircraft. Processes all pilot request forms (Shift Drop, Shift Add, Swap, Silver Bullet etc.) and ensures any resulting needs for coverage are met -Plans future coverage systemwide by managing open assignments and pilot schedules Prepares various reports on crewmember sick calls, irregularities, and other daily operational information. Prepares reports on use of SVT/Part Time/ On Call pilots usage and efficiency Coordinates with Flight Followers during irregular operations to ensure effective operational performance Completes daily turnover summarizing the next day operational plan · Completes Internal Department Turnover at the end of each work week Additional duties as assigned QUALIFICATIONS: Proficient in Microsoft Office Suite General knowledge of aviation and previous airline experience preferred Excellent organizational and communication skills Must be able to handle multiple tasks and adapt to changes under pressure situations Must be willing to work nights, weekends and holidays Must be a team player Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Job DescriptionSUMMARY: The Station Manager oversees and supports daily airport station operations. The person in this position will lead the team in focusing on safety, security, efficiency, and providing extraordinary customer service. PRIMARY RESPONSIBILITIES: Manage all facets of airline station operations Demonstrate leadership of the company by possessing a positive attitude, working from a place of integrity, having a sense of humor, an appreciation for employees and customers as individuals, importance of employee development and inclusion, recognition of others, job excellence, relationship building, kindness and continuous mindfulness of overall company goals Timely and responsible communication with all departments and management Assure and promote staff development Maintain and foster positive business relationships with local airport authority and agencies as well as build and maintain positive business relationships with contract carriers Manage station staffing levels and budgeting Ensure that all employees meet initial and recurrent training requirements Interview prospective employees with HR Conduct performance reviews and station performance planning Assure excellent customer service and efficient station operation Attend regular corporate meetings in Hyannis as applicable via telephone or willingness to travel, as required Additional duties as assigned QUALIFICATIONS: Previous supervisory or management experience, required Experience in the following areas required: budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling Experience in building and maintaining airport regulatory relationships, required Ability to enforce policy and procedure, required Must be able and willing to do short and long haul travel and work non-standard hours especially during special events Must demonstrate an understanding of the connection between overall mission and daily tasks Must be a proficient writer have an adequate grasp of English grammar Excellent communication and excellent customer service skills required Ability to interact effectively with others Ability to work independently and adapt to changing work priorities Must be proficient in Microsoft Word, Office and Excel Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively Able to multi-task in a stressful environment required Strong customer service and strong oral/written communication skills required Must meet same basic job qualifications as all station agents: Must be at least 18 years old Must hold a high school diploma or equivalent If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location Must be able to lift up to 70 lbs. Basic computer skills required Excellent communication and excellent customer service skills required Ability to interact effectively with others Ability to work independently and adapt to changing work priorities Ability to communicate effectively, orally and in writing Flexibility of schedule is a must This position will often require working nights, weekends and holidays Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Job Description Responsibilities: The safe boarding of customers and luggage onto aircraft and monitoring movements of planes while on the ground Communicating with pilots, operations and ticket agents in a clear and concise manner Communicating with TSA and the local LEO concerning the security of flights and passengers Loading and off loading of passengers in a safe and courteous way Accurate and clear marshalling of aircraft with good hand signals Knowledge of emergency procedures and handling of hazardous materials Accurate communication via radio to all pilots, operations and fellow employees Knowledge of SIDA areas and ability to challenge unknown persons Knowledge of firearm procedures Maintaining customer relations Safe operation of ground equipment Ability to carry out de-ice procedures Accurate addition of baggage weight Drive the passenger shuttle bus, if applicable to station Additional duties as assigned Qualifications: Airline work experience preferred Airline reservation system experience preferred Must be at least 18 years old Must hold a high school diploma or equivalent If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location Must be able to lift up to 70 lbs. Basic computer skills required Excellent communication and excellent customer service skills required Ability to interact effectively with others Ability to work independently and adapt to changing work priorities Ability to communicate effectively, orally and in writing Flexibility of schedule is a must This position will often require working nights, weekends and holidays Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

SUMMARY:This position interacts with Pilots, Operations, Crew Scheduling, Planning, Travel and others to coordinate processes for flight crews' basing, training, and scheduling in compliance with regulatory and collective bargaining agreement requirements and company best practices PRIMARY RESPONSIBILITIES: Responsible for the design, posting, and awarding of pilot Base Bids, Line Bids, and Vacation Bids Ensures all Bids and Schedules comply with the Collective Bargaining Agreement and federal regulations Coordinates scheduling of pilot upgrades, transition training, and initial operating experience with the Chief Pilots, Flight Training and Crew Scheduling Manages flight schedules for all First Officers, Mail, Freight, and Charter pilots in coordination with Crew Scheduling Coordinates and oversees the background process for the USPS Mail contract Coordinates with the Planning Department to determine crew base requirements and effective dates of bids based on commercial needs Tracks qualifications and flight hours of pilots and updates applicable Staffing Reports Coordinates the use of aircraft for pilots requiring night qualifications Facilitates scheduling of pilots for vendor-provided training Responsible for the distribution of Base Transition Allowances Assists the Payroll Department with pilot schedule abnormality questions Coordinate crew transportation and use of the company's leased vehicles with the Travel Department Create and disseminate routine reports, analyses, and presentations Additional duties as assigned QUALIFICATIONS: 1 year of previous experience with airline or corporate aviation operations and/or a degree in aviation science or management preferred Excellent written and communication skills Sharp attention to detail and ability to adapt to changing work priorities Skilled in quick resolution of issues with high-quality results Successful at working independently and as part of a team Must be proficient in Microsoft Office software Excellent organizational skills, able to multi-task and prioritize to meet deadlines Excellent communication skills and building and maintaining positive business relationships Support and symbolize our Mission and Vision in all internal and external interactions

Job DescriptionSUMMARY:Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station. PRIMARY RESPONSIBILITIES:• Check in passengers and baggage using Cape Air's passenger service system• Make passenger reservations and rebook flights• Make boarding announcements• Provide extra assistance to passengers with special needs• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station• Share information with pilots/ramp/operations using radio communications• Organize ticket and cash reports• Handle delayed or missing baggage and process claims• Assure compliance with FAA and airport security procedures• Meet and marshal aircraft• Fueling Cape Air aircraft, if applicable to station operations• Load and unload passengers and their baggage• Escort passengers out to the aircraft• Additional duties as assigned QUALIFICATIONS:• Airline work experience preferred• Airline reservation system experience preferred• Must be at least 18 years old• Must hold a high school diploma or equivalent• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location• Must be able to lift up to 70 lbs.• Basic computer skills required• Excellent communication and excellent customer service skills required• Ability to interact effectively with others• Ability to work independently and adapt to changing work priorities• Ability to communicate effectively, orally and in writing• Flexibility of schedule is a must• This position will often require working nights, weekends and holidays• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Flight Followers are directly responsible to the SOC Supervisors and are qualified in accordance with FAR 119.69 (d). The on‐duty flight follower will, in addition to fulfilling the duties and responsibilities of company and Federal regulations, coordinate the minute‐to-minute daily operation of the airline, manage the flow of aircraft and crews in company operations and serve as the focal point for all communication, information and decisions affecting that flow. The on‐duty flight follower will participate in decision‐making responsibility during operation irregularities, after input from appropriate Flight, Maintenance and/or passenger service personnel; unless a given decision, responsibility is defined otherwise in company or Federal regulations. PRIMARY RESPONSIBILITIES: Oversees the safe operation of the daily company flight schedule. With access to all information integral to the operation, acts as the center of communication for pilots, station operations agents, maintenance personnel, and flight management personnel Performs his/her duties from System Operations Control (SOC) at the company's Hyannis headquarters. Monitors and ensures accuracy of FLIFO Assigned a desk for his/her duty period Required to complete a Competency Check with an Air Transport Supervisor (ATS), will receive “solo” sign off Required to complete Competency Check after annual recurrent training or after a retraining event Follows each flight in assigned region to completion and checks NOTAMs, station and enroute weather in assigned region for legality and potential flight disruption. Maintains an open, two-way dialogue with the SOC Supervisors. Works with a “Team Approach” to desk coverage When a higher than expected workload is encountered due to weather, delays, mechanical irregularities or other disruptions, Flight Followers will assist other members of the team with communications, coordination and other duties in order to make situation more manageable. Additional duties as assigned. QUALIFICATIONS: Part 121 Dispatch Certificate, preferred Excellent communication and interpersonal skills is required Must be able to handle multiple tasks and adapt to changes under pressure situations Must be willing to work nights, weekends and holidays Must have developed problem solving and decision making skills Must be a team player Must show MOCHA HAGoTI attitude

Job DescriptionSUMMARY:The A&P Mechanic Apprentice is a certified A&P Mechanic whose A&P certificate does not meet the currency requirements of FAA 14 CFR Part 65.83. The person in this position will perform the duties of an A&P Mechanic; however will do so under the direct supervision of another certified A&P Mechanic whose certificate does meet currency requirements, and will be required to undergo a performance evaluation after six months working in this role at a full-time status. PRIMARY RESPONSIBILITIES:• Familiar with the policies and procedures contained in company manuals, submits changes as appropriate to eliminate conflicts and/or enhance operational effectiveness • Perform all tasks while under the direct supervison of a certified A&P Mechanic (who's certificate does meet currency requirements): o Complies with 14 CFR (as applicable), manufacturers' specifications, Company policy and procedures as well as other methods accepted by the FAA, when accomplishing maintenance o Assists with completion of shift turnover reports in accordance with procedures in this manual o Participates in shift meetings and briefings as required o Properly executes maintenance work records o Maintains the maintenance work area in a clean and orderly condition o Adheres to material handling and control procedures specified in this manual and by the equipment manufacturer(s) o Initiate materials requests• Additional duties as assigned QUALIFICATIONS:• A&P certificate required• Minimum two years professional aircraft maintenance work experience preferred• Must have basic mechanical skills• Must own basic set of aircraft maintenance tools• Must take instruction and guidance well• Must be goal oriented, have an exceptional attention to detail, and must work well in team situations and also as an individual• Must be able to lift 40 lbs.• Must be able to perform moderately strenuous physical tasks which include bending, stooping, kneeling and working overhead for long periods of time• Must hold a valid US driver's license• Must have a high school diploma or equivalent• Must have a flexible schedule and be able to work any shift including nights, weekends and holidays

Responsibilities: The safe boarding of customers and luggage onto aircraft and monitoring movements of planes while on the ground Communicating with pilots, operations and ticket agents in a clear and concise manner Communicating with TSA and the local LEO concerning the security of flights and passengers Loading and off loading of passengers in a safe and courteous way Accurate and clear marshalling of aircraft with good hand signals Knowledge of emergency procedures and handling of hazardous materials Accurate communication via radio to all pilots, operations and fellow employees Knowledge of SIDA areas and ability to challenge unknown persons Knowledge of firearm procedures Maintaining customer relations Safe operation of ground equipment Ability to carry out de-ice procedures Accurate addition of baggage weight Drive the passenger shuttle bus, if applicable to station Additional duties as assigned Qualifications: Airline work experience preferred Airline reservation system experience preferred Must be at least 18 years old Must hold a high school diploma or equivalent If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location Must be able to lift up to 70 lbs. Basic computer skills required Excellent communication and excellent customer service skills required Ability to interact effectively with others Ability to work independently and adapt to changing work priorities Ability to communicate effectively, orally and in writing Flexibility of schedule is a must This position will often require working nights, weekends and holidays Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit