Assistant jobs at Cape Cod Healthcare

* Answers the phone in a timely, polite, and professional manner, preferably in three rings or less. * Responds to telephone inquiries for information or appointments, and takes necessary messages. * Receives telephone and in-person referrals for therapy services; records necessary demographic information. * Greets and promptly acknowledges patients' presence in the waiting room. * Checks in new patients, giving patients the appropriate paperwork to complete, photocopies patient's insurance cards, and ensures physician order and insurance authorization is present and valid. * Explains to patients any financial responsibility and has patient sign financial liability waiver if insurance authorization has not been confirmed. * Obtains prior approvals and pre-certifications from third party payors for therapy services; documents approval numbers in medical record. * Schedules initial appointment and ongoing series of treatment appointments for therapy services; pre-registers patient and inputs data into database. * Prints necessary forms and labels for medical chart, assembles chart and places labels on each page. * Sorts and opens mail, and distributes to appropriate staff mailboxes, including delivery of correspondence and recertification forms to physicians. * Copies and processes all medical record requests from insurance companies and attorney's offices. * Collects patient co-payments and prepares deposit for courier to pick up. * Maintains and files medical records and/or reports in proper format and makes available patient records and other materials for treatment, audit, study, or billing procedures. * Regularly updates knowledge of third party payor regulations. * Registers patient accounts daily. * Processes cancellations and no show appointments, and notifies therapist of change in schedule. * Re-schedules patient appointments and extends patient schedules as necessary. * Confirms Out Of Area Provider information; including full name, address, phone, fax, and NPI number and enters information into database upon registration as well as files medical record. * Re-registers all ongoing patients on the first of the month after auto-discharge for all patients occurs at the end of the month. * Discharges patients in registration upon patient's completion of services. * Edit therapists' schedules as needed to include time off, sick time, vacation, in-service and meeting time. * Calls patients to reschedule appointments when therapist is out, and makes edits in computerized schedule. * Maintains efficient flow of daily patient schedule and front office operations. * Maintains adequate levels of office and break room supply materials as needed. * Assists in the processing of purchase orders. * Communicates clearly and tactfully with patients and their families, maintaining confidentiality at all times. * Attends departmental meetings as required. * Performs other work related duties as assigned or requested. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospital's commitment to CARES: compassion, accountability, respect, excellence and service. * Ability to read, write and communicate in English. * High school graduate or GED. * Two years recent experience (within the past 3 years) in a medical or rehab office, clinic, or comparable hospital experience. * One year recent experience (within the past 3 years) working with third party payors including referrals. * Successful passage of basic medical terminology course OR successful passage of the CCH Medical Terminology exam. * Demonstrated computer keyboarding skills.

Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care. In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting. Position: Practice Assistant Department: Urology Clinic Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Duties include: Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families. 1. Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings. Maintains timely ongoing verbal communication. 2. Monitors patient flow including waiting room activity and communicating wait time updates to patients. Informs nursing staff, technical staff and/or supervisor of arrival of patients. 3. Conducts pre-visit chart review and preparations for upcoming visits, including: * Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift). * Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols. 4. Greets patient in waiting room and escorts to exam room 5. Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy. 6. Assists with intake process in the following areas as determined by departmental needs: * Checks two patients identifiers * Accurately collects and documents in the medial records vital signs, chief complaint/reason for visit, and medical/family/social history * Enter allergies and smoking status * Documents current medications and prescriptions that need to be renewed * Obtains immunization records/history, and enters findings into patient medical record * Instructs patient on how to prepare for the provider (assisting as necessary) * Anticipates/sets up special equipment and/or supplies needed for visit * Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record. * Arranges refills information for provider approval * Downloads glucometer and other device data for provider review * Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature ) * Complies with department documentation standards to ensure a complete and accurate patient record * Update patient pharmacy information 7. Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions. 8. Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician. 9. Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to: * Cast/splint care * Guaiac, sugar and acetone, urine pH * Glucose finger stick * Application of external monitors * GU irrigation set up * Routine EKGs * Hearing Test * POCT (i.e. glucometer, pregnancy test, etc.) * Peak flow * Visual acuity * Vital signs * Oxygen saturation by pulse oximeter * Personal patient glucometer downloads * Leg/girth measurements * Biopsy set up * Procedure tray set up * Urine culture prep * Simple dressing changes eg. DSD * Suture removal * Specimen Collection * Phlebotomy 10. Provides basic skin care, including but not limited to: application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps. 11. Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations. Must arrange for Registered Nurse to be present for wound assessment with each dressing change. 12. Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedure (e.g. sterile biopsy). Draping and prepping patient under the direction of the licensed nurse or provider, including but not limited to: * Endometrial biopsy * IUD insertion and removal * Pelvic exam * Incision and drainage * Punch biopsy * Colonoscopy * Suprapubic tube changes 13. Provides basic patient equipment care including but not limited to: changing hearing aid batteries, applying splints/prostheses, etc. 14. Helps to complete patient visit: * Prints disposition forms and patient education materials * Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee 15. Strictly adheres to isolation procedures as initiated by licensed personnel. 16. Performs initial cleaning/decontamination of equipment/materials and instruments. 17. Checks inventories, and restocks, replaces, assembles patient equipment and supplies. 18. Utilize the care team's population health management registry or other applicable database for preventative care outreach, including: * Review of patient data * Reminding patients of test/screening needs (i.e. by phone, letter) * Prints and displays care team registry data or other applicable database data 19. Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee. Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment. Prepares supply order form. 20. Understand, respect and demonstrate patient confidentiality in all endeavors. 21. Performs other duties as needed Advanced Clinical Activities: The list below is not an all-inclusive list, but illustrates the nature and scope of some tasks/procedures that a Practice Assistant in a Specialty clinic may 1) assist with or, 2) perform. These procedures may require specific training (typically provided by a BMC staff member or vendor training).Some procedures may require special certification. Some examples of these tasks/procedures are: Assist with: * Chronic wound treatment (e.g. assist in wound graft) * MOHS surgery * Excisional surgery * Laser treatment * Cool/Sculpting treatment * Other Cosmetic Procedures (e.g. peels, fillers) * Urodynamic studies * Flow rate/voiding trials * Low-dye taping * Phototherapy and PUVA Perform: * Suture Removals * Phlebotomy Clerical Support: Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments. 1. Gathers and/or assist patients with registration information at every visit. Ensures accurate data entry and updates data into the computer system. Data includes demographic, billing data and patient payment information. 2. Verifies third-party insurance coverage for patients, including day of service and whether prior approval for service is necessary for proper reimbursement of services rendered. Obtains this approval whenever it is necessary, and enters into the hospital billing system appropriately 3. Follow internal collection and cash control policies by informing patients of their financial obligations, collecting payment (deposits, co-payments) at time of service and controlling cash. 4. Directs patients with financial concerns to staff who can assist them in the completion of applications forms. 5. Creates and/or obtains medical records for patients and distributes copy to the appropriate person. 6. Assigns medical record numbers to new patients in order to ensure current information on the patient record system. Collaborates with Medical Records department for suspected duplicate records. 7. Maintains clinic files and patient records; screen patient's chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required. 8. Uses computer terminal for access/input of patient information, lab results, x-ray and other automated requests and communicates findings to appropriate healthcare team members. 9. Stamps and dates charts as required; prepare files and other clinic specific forms 10. Mails out clinic specific notices and letters as required. 11. Handles clinic mail and delivers to the appropriate person. 12. Creates cross-booking activities for both linked appointments (social services, nutrition, interpreters, etc.). 13. Reschedules patients from canceled or bumped clinic sessions. 14. Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate. 15. Tracks and arranges for return of borrowed/rented equipment. 16. Maintains appropriate equipment logs and records. General duties: 1. Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. 2. Orientation of new staff; serves as a resource to float pool staff 3. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. 4. Utilizes hospital's cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital's mission and goals. Advanced Administrative Duties: 1. The list below is not an all-inclusive list, but illustrates the nature of administrative duties associates with advanced clinical action: 2. Schedule urgent patients into providers schedule for immediate evaluation 3. Completion of billing batch for advanced clinical activity (e.g. photo and PUVA, suture removal, dressing change batch) 4. Creates and maintains special procedure and sub-specialty patient list for reference 5. Maintain special procedure and sub specialty areas: * Cleaning and audit * Inventory and inspection of special equipment and instruments * Stocking and ordering of special items * Maintain vendor logs/relationship and informs nurse manager or designee of equipment needing service 6. Other duties as assigned Work Rules, Standards, and Competency Compliance: 1. Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge that identifies self as a Medical Assistant. 2. Adapts to changing patient and practice unit needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. 3. Collaborates with the nurse manager/clinic supervisor to coordinate break periods with the practice unit's activities. 4. Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations 5. Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts, seeking assistance from his/her superior when needed. 6. Seeks out and acts upon constructive feedback regarding daily performance and works towards achieving goals identified during performance evaluations. 7. Participates in staff meetings/initiatives including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed. 8. Participates in ongoing educational activities to maintain technical competency and updates requisite skills in his/her area of responsibilities, maintains required certificates, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc. 9. Attends in-services on new equipment, procedures and programs; maintains accurate annual education record. 10. Complies with established practice standards, policies, procedures, protocols, guideline, and regulations, e.g., DPH, TJC, Fire Codes, OSHA, etc. 11. Adheres to attendance, safety, and infectious disease control policies/standard; consistently available on the unit. 12. Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. 13. Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights. 14. Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. 15. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. 16. Utilizes hospital's cultural beliefs as the basis for decision making and to support the hospital's mission and goals. JOB REQUIREMENTS EDUCATION: Work requires of HS diploma or GED plus at least one of the following: * Successful completion of a medical assistant program or * Successful completion of the-second medical-surgical clinical rotation or Equivalent combination of education and healthcare related work experience. EXPERIENCE: * Requires at least two years of previous work experience. Experience in clinical setting is preferred KNOWLEDGE AND SKILLS: * Must pass clinical competency testing. * Ability to effectively speak, read, and write English. * Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc. * Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts. * Organizational skills to set priorities and efficiently complete assigned work. * Ability to accurately interpret and utilize basic medical terminology and abbreviations. * Ability to work independently and to make decisions based on department polices and established procedures. * Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information. * Must be able to maintain strict protocols of all confidential or sensitive information Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care. In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting. Position: Practice Assistant Department: Urology Clinic Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Duties include: Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families. 1. Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings. Maintains timely ongoing verbal communication. 2. Monitors patient flow including waiting room activity and communicating wait time updates to patients. Informs nursing staff, technical staff and/or supervisor of arrival of patients. 3. Conducts pre-visit chart review and preparations for upcoming visits, including: · Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift). · Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols. 4. Greets patient in waiting room and escorts to exam room 5. Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy. 6. Assists with intake process in the following areas as determined by departmental needs: · Checks two patients identifiers · Accurately collects and documents in the medial records vital signs, chief complaint/reason for visit, and medical/family/social history · Enter allergies and smoking status · Documents current medications and prescriptions that need to be renewed · Obtains immunization records/history, and enters findings into patient medical record · Instructs patient on how to prepare for the provider (assisting as necessary) · Anticipates/sets up special equipment and/or supplies needed for visit · Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record. · Arranges refills information for provider approval · Downloads glucometer and other device data for provider review · Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature ) · Complies with department documentation standards to ensure a complete and accurate patient record · Update patient pharmacy information 7. Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions. 8. Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician. 9. Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to: · Cast/splint care · Guaiac, sugar and acetone, urine pH · Glucose finger stick · Application of external monitors · GU irrigation set up · Routine EKGs · Hearing Test · POCT (i.e. glucometer, pregnancy test, etc.) · Peak flow · Visual acuity · Vital signs · Oxygen saturation by pulse oximeter · Personal patient glucometer downloads · Leg/girth measurements · Biopsy set up · Procedure tray set up · Urine culture prep · Simple dressing changes eg. DSD · Suture removal · Specimen Collection · Phlebotomy 10. Provides basic skin care, including but not limited to: application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps. 11. Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations. Must arrange for Registered Nurse to be present for wound assessment with each dressing change. 12. Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedure (e.g. sterile biopsy). Draping and prepping patient under the direction of the licensed nurse or provider, including but not limited to: · Endometrial biopsy · IUD insertion and removal · Pelvic exam · Incision and drainage · Punch biopsy · Colonoscopy · Suprapubic tube changes 13. Provides basic patient equipment care including but not limited to: changing hearing aid batteries, applying splints/prostheses, etc. 14. Helps to complete patient visit: · Prints disposition forms and patient education materials · Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee 15. Strictly adheres to isolation procedures as initiated by licensed personnel. 16. Performs initial cleaning/decontamination of equipment/materials and instruments. 17. Checks inventories, and restocks, replaces, assembles patient equipment and supplies. 18. Utilize the care team's population health management registry or other applicable database for preventative care outreach, including: · Review of patient data · Reminding patients of test/screening needs (i.e. by phone, letter) · Prints and displays care team registry data or other applicable database data 19. Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee. Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment. Prepares supply order form. 20. Understand, respect and demonstrate patient confidentiality in all endeavors. 21. Performs other duties as needed Advanced Clinical Activities: The list below is not an all-inclusive list, but illustrates the nature and scope of some tasks/procedures that a Practice Assistant in a Specialty clinic may 1) assist with or, 2) perform. These procedures may require specific training (typically provided by a BMC staff member or vendor training).Some procedures may require special certification. Some examples of these tasks/procedures are: Assist with: · Chronic wound treatment (e.g. assist in wound graft) · MOHS surgery · Excisional surgery · Laser treatment · Cool/Sculpting treatment · Other Cosmetic Procedures (e.g. peels, fillers) · Urodynamic studies · Flow rate/voiding trials · Low-dye taping · Phototherapy and PUVA Perform: · Suture Removals · Phlebotomy Clerical Support: Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments. 1. Gathers and/or assist patients with registration information at every visit. Ensures accurate data entry and updates data into the computer system. Data includes demographic, billing data and patient payment information. 2. Verifies third-party insurance coverage for patients, including day of service and whether prior approval for service is necessary for proper reimbursement of services rendered. Obtains this approval whenever it is necessary, and enters into the hospital billing system appropriately 3. Follow internal collection and cash control policies by informing patients of their financial obligations, collecting payment (deposits, co-payments) at time of service and controlling cash. 4. Directs patients with financial concerns to staff who can assist them in the completion of applications forms. 5. Creates and/or obtains medical records for patients and distributes copy to the appropriate person. 6. Assigns medical record numbers to new patients in order to ensure current information on the patient record system. Collaborates with Medical Records department for suspected duplicate records. 7. Maintains clinic files and patient records; screen patient's chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required. 8. Uses computer terminal for access/input of patient information, lab results, x-ray and other automated requests and communicates findings to appropriate healthcare team members. 9. Stamps and dates charts as required; prepare files and other clinic specific forms 10. Mails out clinic specific notices and letters as required. 11. Handles clinic mail and delivers to the appropriate person. 12. Creates cross-booking activities for both linked appointments (social services, nutrition, interpreters, etc.). 13. Reschedules patients from canceled or bumped clinic sessions. 14. Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate. 15. Tracks and arranges for return of borrowed/rented equipment. 16. Maintains appropriate equipment logs and records. General duties: 1. Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. 2. Orientation of new staff; serves as a resource to float pool staff 3. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. 4. Utilizes hospital's cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital's mission and goals. Advanced Administrative Duties: 1. The list below is not an all-inclusive list, but illustrates the nature of administrative duties associates with advanced clinical action: 2. Schedule urgent patients into providers schedule for immediate evaluation 3. Completion of billing batch for advanced clinical activity (e.g. photo and PUVA, suture removal, dressing change batch) 4. Creates and maintains special procedure and sub-specialty patient list for reference 5. Maintain special procedure and sub specialty areas: · Cleaning and audit · Inventory and inspection of special equipment and instruments · Stocking and ordering of special items · Maintain vendor logs/relationship and informs nurse manager or designee of equipment needing service 6. Other duties as assigned Work Rules, Standards, and Competency Compliance: 1. Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge that identifies self as a Medical Assistant. 2. Adapts to changing patient and practice unit needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. 3. Collaborates with the nurse manager/clinic supervisor to coordinate break periods with the practice unit's activities. 4. Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations 5. Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts, seeking assistance from his/her superior when needed. 6. Seeks out and acts upon constructive feedback regarding daily performance and works towards achieving goals identified during performance evaluations. 7. Participates in staff meetings/initiatives including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed. 8. Participates in ongoing educational activities to maintain technical competency and updates requisite skills in his/her area of responsibilities, maintains required certificates, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc. 9. Attends in-services on new equipment, procedures and programs; maintains accurate annual education record. 10. Complies with established practice standards, policies, procedures, protocols, guideline, and regulations, e.g., DPH, TJC, Fire Codes, OSHA, etc. 11. Adheres to attendance, safety, and infectious disease control policies/standard; consistently available on the unit. 12. Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. 13. Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights. 14. Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. 15. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. 16. Utilizes hospital's cultural beliefs as the basis for decision making and to support the hospital's mission and goals. JOB REQUIREMENTS EDUCATION: Work requires of HS diploma or GED plus at least one of the following: · Successful completion of a medical assistant program or · Successful completion of the-second medical-surgical clinical rotation or Equivalent combination of education and healthcare related work experience. EXPERIENCE: · Requires at least two years of previous work experience. Experience in clinical setting is preferred KNOWLEDGE AND SKILLS: · Must pass clinical competency testing. · Ability to effectively speak, read, and write English. · Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc. · Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts. · Organizational skills to set priorities and efficiently complete assigned work. · Ability to accurately interpret and utilize basic medical terminology and abbreviations. · Ability to work independently and to make decisions based on department polices and established procedures. · Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information. · Must be able to maintain strict protocols of all confidential or sensitive information Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Department of Endoscopy: Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Schedule: This position is 100% onsite. Duties and Responsibilities: * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications * High school diploma or equivalent is required. * Office experience of 2-3 years is required. * Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Remote Type Onsite Work Location 850 Boylston Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range * / Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for assisting the Medical Physics team with quality assurance measurements for patient-specific treatment plans and treatment machine performance. All work will be completed under the supervision of a Medical Physicist. Does this position require Patient Care? Yes Essential Functions * Assists in the design, setup, and execution of experiments, including operating equipment and collecting and analyzing data. * Prepares, performs and documents patient specific quality assurance measurements for x-ray linear accelerator and proton therapy radiation oncology treatment plans. * Executes routine quality assurance tests on proton and x-ray treatment machines. * Safely and effectively utilizes various equipment, including radiation detectors, measurement phantoms and software packages. * Keeps accurate records of data and documentation acquired and presents to Medical Physics team as needed. Qualifications Education Bachelor's Degree Medical Physics required or Bachelor's Degree Biomedical Engineering required or Master's Degree Medical Physics preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience None required Knowledge, Skills and Abilities * Must have a working knowledge of scientific testing. * Must have experience performing analysis and reporting of experimental measurements via computer software and specialized scientific tools. * Possess excellent computer skills and technical problem solving skills. * Ability to manage time and to communicate effectively. Additional Job Details (if applicable) Physical Requirements * Standing Frequently (34-66%) * Walking Frequently (34-66%) * Sitting Occasionally (3-33%) * Lifting Frequently (34-66%) 35lbs+ (w/assisted device) * Carrying Frequently (34-66%) 20lbs - 35lbs * Pushing Occasionally (3-33%) * Pulling Occasionally (3-33%) * Climbing Rarely (Less than 2%) * Balancing Frequently (34-66%) * Stooping Occasionally (3-33%) * Kneeling Occasionally (3-33%) * Crouching Occasionally (3-33%) * Crawling Rarely (Less than 2%) * Reaching Frequently (34-66%) * Gross Manipulation (Handling) Frequently (34-66%) * Fine Manipulation (Fingering) Frequently (34-66%) * Feeling Constantly (67-100%) * Foot Use Rarely (Less than 2%) * Vision - Far Constantly (67-100%) * Vision - Near Constantly (67-100%) * Talking Constantly (67-100%) * Hearing Constantly (67-100%) Remote Type Onsite Work Location 45 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $65,208.00 - $97,562.40/Annual Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Responsible for assisting the Medical Physics team with quality assurance measurements for patient-specific treatment plans and treatment machine performance. All work will be completed under the supervision of a Medical Physicist. Does this position require Patient Care? Yes Essential Functions Assists in the design, setup, and execution of experiments, including operating equipment and collecting and analyzing data. Prepares, performs, and documents patient-specific quality assurance measurements for x-ray linear accelerator and proton therapy radiation oncology treatment plans. Executes routine quality assurance tests on proton and x-ray treatment machines. Safely and effectively utilizes various equipment, including radiation detectors, measurement phantoms, and software packages. Keeps accurate records of data and documentation acquired and presents to Medical Physics team as needed. Qualifications Education Bachelor's Degree Medical Physics required or Bachelor's Degree Biomedical Engineering required or Master's Degree Medical Physics preferred Can this role accept experience in lieu of a degree? No Experience None required Knowledge, Skills and Abilities * Must have a working knowledge of scientific testing. * Must have experience performing analysis and reporting of experimental measurements via computer software and specialized scientific tools. * Possess excellent computer skills and technical problem solving skills. * Ability to manage time and to communicate effectively. Additional Job Details (if applicable) Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 45 Francis Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $31.35 - $46.91/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: * Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under general supervision. * Performs administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Assist callers with routine inquiries, and schedule appointments. * Process patient billing forms and scan documents to patient medical record/LMR. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. * Other duties, as assigned. * Provide cross coverage, as needed. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respect. Self Management: Accountability, professionalism and commitment to growth and development. Organization: A commitment to quality, service and exceptional performance. Meeting these expectations is key to the success of the department and the organization. Experience: office experience 2-3 years required Knowledge, Skills and Abilities Required: * Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. * Follow HIPPA guidelines for the management of patient privacy and confidentiality. * Basic understanding and use of medical terminology. * Basic comprehension of insurance types and referral process. * Basic comprehension of registration and fiscal information. * Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 22 Patriot Place Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department Essential Functions Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders, and print appointment schedules. * Process patient billing forms and scan documents to patient medical record * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, * provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. * This position is a float practice assistant that is cross-trained on all specialty clinic floors. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 20 Patriot Place Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Department of Orthopedics: The Practice Assistant II is primarily responsible for appropriately greeting and welcoming all customers who visit the practice, including checking patients in and out, collecting appropriate co-payments in the practice management system, distributing necessary institutional and practice-specific forms, requesting that patients review and verify existing demographic and insurance information, setting certain expectations for patients regarding their visit, and responding to customers' information needs. Responsible for answering and appropriately managing incoming telephone calls, following up on phone messages, and triaging walk-in patients. The Practice Assistant II is responsible for monitoring patients in the waiting room and assisting in related patient flow processes. This position is responsible for performing various administrative and clerical duties required to support the practice, such as managing the scheduling referral work queue, and may be required to perform other tasks as assigned. Qualifications * Minimum of a high school diploma or GED. Some level of higher education is preferred. * Three or more years of customer service experience or experience in a hospital setting is preferred. * Must have good customer service skills. Must be able to multi-task. Experience in problem-solving, customer service, phone, and email usage. * Must be computer literate, including competence in Microsoft Office suite as well as experience in computer-based appointment scheduling. Moderate proficiency in keyboard skills * Must understand the overall goals and systems of the facility; communicate effectively with a socially diverse group of patients visiting their providers for problems that may be life-threatening; cope with the anxiety and stress often created in such a situation; communicate well with a large group of physicians and mid-level providers working in a face-paced and demanding environment; respect the strict confidentiality of medical records, patient information, both in written and conversation form. Additional Job Details (if applicable) Responsibilities: * Performs all aspects of patient scheduling which includes entering complete information, booking appropriately the disposition of all appointments, confirming patient visits, and inputting necessary data. This includes booking interpreters when needed. * Operates multi-line telephone consoles for the ambulatory rehab department (PT, OT, SLP). * Screen calls and provide information to callers, record, and transmit messages, or direct calls to triage therapists and/or appropriate individuals. Returns follow-up calls as indicated. * Prepares, organizes, and distributes all appropriate patient-reported outcome measures. * Correctly identifies issues related to insurance/registration and cordially directs patients when changes are indicated. * Appropriately identifies problems/opportunities that impact on clinical schedules and service availability to the triage supervisor. * Receives files and/or distributes incoming mail and insurance approvals. * Scans all department-related forms including written physician referrals and Medicare Certifications into EPIC and manages MD reconciliation in EPIC. * Schedules appointments, utilizing the computer's clinical information scheduling option, for multiple ambulatory EPIC departments within Rehabilitation Services. Organizes schedules for multiple clinicians. * Maintains various lists and records such as triage and walk-in referrals and beeper numbers, as directed. * Organizes and maintains appropriate inventory of office supplies in the department. * Arrives, cancels, or no-shows all daily visits in EPIC. * Manages pre-scheduling program of post-op patients, research patients, and walk-ins. * Assists in training new clinical and front desk staff regarding scheduling and front desk duties. * Assists managed care coordinator with assigned tasks. Fills in for managed care coordinator in their absence. * Demonstrates effective interpersonal skills in all interactions with the public, staff, patients' families, and caregivers. Is always polite and courteous. Understands how to de-escalate tense situations and ask for assistance when needed. * Maintains all provider scheduling templates and adjusts in a timely fashion as needed. * Performs all check-out functions, including scheduling follow-up visits within the rehabilitation department. * Daily monitoring and execution of the eReferral work queue for their respective rehabilitation clinic. This includes scheduling referral appointments from the work queue. Also, work to ensure all the BWH expectations are met by scheduling referral appointments and linking referrals. * Provides support and information to patients and providers to problem solve and manage complex administrative and patient issues. * Maintains confidentiality and privacy, which is consistent with HIPAA/PHI guidelines. * Understands HMO, Managed Care, and other Third-Party Insurers. * Understands financial services and self-pay resources and provides patients with information as needed. * Works on special projects as directed. * Performs all other duties & tasks as assigned. Additional Managed Care Duties: * Obtains and processes initial referrals and extension requests for Rehabilitation Services to minimize the administrative impact on therapists and patients for managed care and workers' compensation. * Maintains written logs to allow staff to check on referrals in the process. * Works closely with all managed care plan representatives to process referrals quickly and to resolve problem referrals efficiently. * Works with patients around the processing of referrals. Provides extensive patient education about managed care plans, referral process, and plan benefits. * Maintains hospital computer-based managed care system for referrals. * Participates in hospital committees involving managed care. * Works with specialist offices to resolve referral issues that arise. * Provides managed care support to other practice assistants and providers as required. * Often required to work very independently in referral problem resolution. * Works with supervisor to continually refine and streamline the referral process. * Works with clinical supervisor to resolve monthly Insurance Rejections. * Maintains effective, timely communication with supervisor and staff to keep informed on all updates and/or changes in the managed care referral process. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: * Work requires judgment and integrity in dealing with confidential materials. * Strong interpersonal skills necessary to deal effectively with a variety of professionals, staff, patients, and visitors. * Must have good oral and written communication skills. * For positions in our Boston location, fluent in Spanish is preferred. * Complies with ambulatory standards and other regulatory agency standards (i.e. HIPPA) regarding interaction with the public. * Knowledge of referral management and insurance parties. Ability to learn this content area if no prior experience. * Excellent organizational skills. * Ability to prioritize work in a very busy atmosphere, flexible and calm in changing high-volume clinical settings. * Familiarity in a Hospital setting is preferred. * Ability to independently problem-solve successfully. * Capable of working quickly to resolve or minimize identified problems. Remote Type Onsite Work Location 1285 Beacon Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Working with the assigned Division clinicians in the Department of Neurology (DON), the incumbent provides clinical care coordination for the Division and does medication prior authorizations. Requires ability to manage patient information confidentially and in compliance with all Hospital requirements. Must have the ability to manage confidential and sensitive matters with discretion and tact and must have a good sense of urgency in order to prioritize the demands of a large and very busy clinical division. Qualifications * Minimum of a high school diploma or GED. * A minimum of two years of applicable work experience is required. * Some additional training in office systems or other post-high school education is preferred. * Knowledge of performing medication prior authorizations, practice operations, and standards. * Understanding of procedures including filing, copying, scanning, printing, and faxing. * Ability to use phone system (answer and screen calls, put on hold), handle more complex calls, and give more detailed information. * Ability to interpret information as appropriate, answer more complex questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner. * Ability to manage work processes in a neat and orderly way and to sort and alphabetize. * Ability to manage multiple tasks effectively, follow established protocols, and work within systems. * Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages. * May respond directly on behalf of manager/provider without direction or instruction. * Ability to type and enter data effectively and at a more advanced level. - * Intermediate level computer skills including the ability to use word processing, spreadsheet, database, and presentation applications. * Intermediate understanding and use of medical terminology. * Intermediate comprehension of billing and fiscal information. * Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. Responsibilities: * Manages Epic in-basket messages and telephone calls, including setting up appointments and any tests for office and outpatient consultations. * Confirm patient appointments, reschedule appointments, and ensure the provider's schedules are filled. * Has a complete understanding of the appointment (EPIC). Must be able to schedule, cancel, bump, link, and reschedule appointments based on acuity, urgency, and evolving priority of patient and physician needs. * Assumes responsibility for each telephone message, determining the nature and urgency of the call, relaying the message to physicians or designate, and following through quickly, efficiently, and appropriately. * Positive interactions with patients are critical, as the individual in this position is not only representing the physicians but the department. * Must maintain and manage patient medical records. * Must review charts before patient appointments checking for test results or reports. * Assumes responsibility for obtaining diagnostic reports such as laboratory and radiology results as well as operative notes. * Follows up and obtains all missing and outstanding reports and assures timely disposition with full documentation. * Handles medication refills and medication prior authorization for patients. * Reviews various forms received, fills them, routes them to the right provider, and closes the loop on them. * Requires the ability to work as a team member in the Division. * Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. * Provide cross-coverage as needed. * Assist with special projects as directed. * Follow HIPAA guidelines for the management of patient privacy and confidentiality. - Other duties, as assigned. Additional Job Details (if applicable) Remote Type Hybrid Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Department of Neurology: Under the general direction of the Practice Manager, the Practice Assistant II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The Practice Assistant II is expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. The Practice Assistant II is responsible for scheduling patient appointments, diagnostic testing, coordinating referrals and managed care related issues. Candidate must be able to handle a very busy high volume of calls in each division being covered, and able to shift gears to the guidelines for each specific division they are placed in. The Practice Assistant II is expected to take personal and complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service. Qualifications * High School Diploma or equivalent is required. * Office experience of 2-3 years is required. * Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) This role will be fully onsite for the probation period of 90 days and become a hybrid role after demonstrating the skills required to work independently. PRINCIPAL DUTIES AND RESPONSIBILITIES: * Answers and triages incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the telephone. * Has the primary responsibility for scheduling and rescheduling patient appointments and utilizes wait list to fill cancelled appointments. * Works closely with the international office to schedule visits. * Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day. * Prints office visit encounters and prepares labels. * Prepare medical record charts for new patients. * Pulls medical records for patients prior to visit. * Obtains pertinent new patient information. * Schedules ancillary appointments. * Responsible for assisting and obtaining appropriate referral information from referral source. * Pre-screens incoming referrals according to selection criteria. * Collects and processes co-payments as applicable. * Checks out patients as applicable. * Coordinates prior authorizations for prescriptions. * Coordinates medical documentation, scanning and indexing in EPIC. * Coordinates interpreter services and patient rides as necessary. * Responsible for sorting mail, incoming faxes and directs correspondence to appropriate recipient. * Coordinates physician administrative and clinical schedules. * Provides cross coverage as necessary. * Files correspondence. Maintains patient confidentiality in compliance with HIPPA guidelines. Remote Type Hybrid Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This is a Monday-Friday, 8:00 AM-4:30 PM, onsite role. This role is in the Head and Neck division at Mass Eye and Ear Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions: * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders, and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, * provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience healthcare office experience 1-3 year required Knowledge, Skills and Abilities * Basic Proficiency with all Office Suite. * Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Remote Type Onsite Work Location 243-245 Charles Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Monday-Friday, 8:00 AM to 4:30 PM Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions: * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders, and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, * provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Experience Healthcare experience 1-3 year preferred Knowledge, Skills and Abilities * Computer skills Microsoft Office. * Strong follow up and resolution. * Ability to prioritize and manage multiple tasks. * Strong patient/customer service skills. * Ability to learn new software systems and technology skills. * Adjusting actions in relation to others' actions. Additional Job Details (if applicable) Remote Type Onsite Work Location 2000 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Monday-Friday, 8:00 AM - 4:30 PM Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions: * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders, and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, * provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Remote Type Onsite Work Location 2000 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Practice Assistant - 40 hour Evening - BWH OR Clinical Support Job Summary General Duties 1. Coordinates the effective and accurate progression of a complex operating room schedule, helping patients progress efficiently and effectively throughout the Perioperative Space. 2. Acts as the central communications person of the Perioperative Space for the Operating Room and PACU Departments. This position is responsible for initiating or receiving all telephone messages to and from all hospital areas and conveying information clearly and concisely. 3. Will act as the primary liaison to assist with the patient information via the Day Surgical Unit, Post Anesthesia Care Unit, Inpatient Floors and Intensive Care Units, and Operating Room. 4. Responsible for maintaining a well-stocked, clean, and orderly work environment. Maintains par levels for all supplies for the unit, including, but not limited to, forms and secretarial supplies, respiratory, value links supplies, food stuffs, patient controlled anesthesia supplies, epidural pumps, oximeter probes, and EKG supplies. 5. Develops a rapport and collegial relationship with nursing and clinical staff and responds to questions/requests from physicians appropriately. 6. Will be able to assist with the day-to-day non-clinical operations and environmental issues. This includes communication with various ancillary services such as Engineering and EVS, Telecommunications and the Materials Management. Update onsite leadership as appropriate. 7. Safeguarding sensitive medical information and practicing strict procedures in handling confidentiality of data pertaining to patients. 8. Ensure all necessary individuals are notified and given copies of finalized schedules. Updates schedule and informs all appropriate personnel and areas of OR time changes. 9. Checks the pneumatic tube system on a regular basis as advised if something is coming to the station to ensure proper flow of information/products. 10. Keeps informed of policies and procedures for emergency situations which may occur (i.e., disaster, Epic downtime, and outages, etc.). 11. Documents quality assurance activities for various procedures and devices as needed. 12. Ability to float to all other areas as necessary. Is cross-trained to perform essential secretarial duties of the PACU, Preop, ERU, and OR desks. Performs all other duties as assigned. 13. Able to assist in the training and assisting of new onboarding staff, as they train and learn to effectively perform their jobs in a satisfactory manner. Operating Room Duties * Coordinates and communicates with inpatient floors, ED, radiology, and other pre-procedure areas, and transporters to ensure that the pre-operative preparation and transportation of patients to and from areas meets the tight deadlines of the operating room schedule. * Schedules surgical add-ons in the EPIC system, OR and Procedural areas for input on the operation room schedule. Must know which cases can be scheduled and during which hours, the substitution of cases and the utilization of specific rooms for specific cases. Schedule emergent, urgent, non-urgent cases for current and next day. This includes obtaining important clinical patient information required to book the case, ensuring that the correct case card is booked in the Epic system, and communicating with central processing to book a case cart. * Rebooking and scheduling cases that are put on hold or canceled from the previous days due to overcapacity issues. Notifying surgeons, nursing teams, anesthesia teams and other involved perioperative areas that these cases are being canceled, rescheduled, or delayed. * Keeps nurses and physicians informed of the progress of the schedule, alerts them to actual or potential delays, cancelations, and notifies them of expected time or room changes. This includes alerting the appropriate nursing and anesthesia staff for additions or changes made to the schedule to ensure optimum utilization of operating rooms. Also notifies team leaders and all other appropriate personnel when cases are booked, changed, or cancelled, including but not limited to transplant teams, on-call, and trauma teams. * Assists OR Nurses in maintaining data affecting daily OR changes for surgery and anesthesia. Also, assisting nursing staff with providing patient identification labels and wristbands as needed. * Utilization of Microsoft Word to develop and send the Overnight Facilitator Report to Nursing and Anesthesia Leadership teams. This report is generated on the night shift and sent at 5:00am. The report highlights schedule changes throughout the overnight shift as well as important factors that contribute to the flow of the next morning starts, environmental issues, patient deaths, etc. PACU Duties 1. Courteously greets patients and family members, completes all admission information for them upon arrival, correctly identifies each patient, places correct armband, and determines NPO status. Notifies appropriate nurse of the arrival of Day Surgery patients, Pre-op Holding of same day admissions and/or PACU of inpatient admissions from the Main OR. 2. Assigns patients to beds according to the plan set forth by the Nurse in Charge. Logs in all patients into Epic promptly, accurately for event times and length of stay ensuring correct statistical data and financial reimbursement. 3. Prepare patients charts for the next day, including but not limited to printing, wristbands, labels, and appropriate paperwork and stickers to prepare nursing staff to receive patients upon arrival to Pre-Op. 4. Ascertains that valuables are properly cared for. 5. Periodically and independently updates family as to patient's status, changes and delays, and acts as general liaison among patient, family, and surgical staff. 6. Runs daily report from EPIC for next day reminder calls to place to all surgical patients. 7. Walks all out of OR patients to their appointment destinations prior to surgery (Mammography, Nuclear Medicine, CT Scan, Radiology). Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? Yes Experience 2-3 years of relevant experience preferred Knowledge, Skills and Abilities * Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (United States of America) Pay Range $17.36 - $22.75/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Practice Assistant (Administrative) Pride Health is hiring a Practice Assistant (Administrative) for one of its clients in Massachusetts. This is a 3-month contract with a possible extension, with competitive pay and benefits. Pay range - $20 - $23 per hour. Length of assignment - 3 months (Possibility of Extension) Shift and Schedule - Monday to Friday, 8 am-5 pm. Job Summary The Practice Assistant provides administrative and operational support to ensure the smooth and efficient functioning of the clinical practice at the Gateway location. This role is responsible for front-office duties, patient communication, scheduling, documentation, and coordination with clinical staff. The ideal candidate demonstrates strong organizational skills, professionalism, and the ability to provide excellent customer service in a fast-paced healthcare environment. Job Duties • Perform administrative tasks, including answering phones, responding to inquiries, and routing messages as needed. • Schedule patient appointments, manage calendars, and coordinate follow-up visits. • Check patients in and out; verify and update patient information in the system. • Support providers and clinical staff with documentation, forms, and workflow coordination. • Maintain confidentiality of patient information in accordance with HIPAA regulations. • Prepare and organize paperwork, charts, and electronic medical records. • Assist with insurance verification and collecting co-pays or payments when required. • Ensure the front desk and administrative areas are orderly and well-maintained. • Provide general office support such as scanning, faxing, copying, and data entry. • Collaborate with team members to support daily clinic operations and solve workflow issues as needed. Requirements • High School diploma or GED required. • Previous administrative or practice assistant experience in a healthcare or clinical setting required. • Strong communication and customer-service skills. • Proficiency with electronic medical records (EMR) systems and basic office software. • Ability to multitask, prioritize, and work effectively in a busy environment. • High attention to detail and accuracy in documentation. • Professional demeanor and strong interpersonal skills. • Certifications: COVID-19 booster and flu vaccine required (medical exemptions will be considered). Benefits Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. Equal Opportunity Employer As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home. Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row! We are searching for a talented Office Coordinator - Oncology Hours: 32hrs Shift: Day shift, Monday, Tuesday, Thursday, Friday 10:00am - 4:30pm, Thursday 7:30am - 4:00pm Location: Cancer Center - Fall River, MA A career at Southcoast Health offers you: * A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve * Competitive pay and comprehensive benefits package * Generous Earned Time Off Package * Employee Wellbeing Program * 403B Retirement Plan with company match * Tuition assistance / Federal Loan Forgiveness programs * Professional growth opportunities and customized leadership training Available to regular status employees who are scheduled to work a minimum of 24 hours. Southcoast Health is an Equal Opportunity Employer. Responsibilities Position reports to the Practice Manager/Administrator or designee. Check-in and check-out patients at assigned practice(s). Perform various operational support functions including scheduling patient visits, tests and complex oncology treatment plans. Greet patients, answer, and direct telephone calls. Perform various clerical and administrative functions. May cover different offices as needed or directed. Qualifications * Equal to completion of four years high school. * Strong communication skills and the ability to handle multiple priorities with attention to detail required. * Working knowledge of medical terminology, excellent customer service and telephone skills/etiquette required. * Prior work experience in a hospital or medical office practice setting in patient access, patient accounts or customer service preferred. * Experience with electronic medical record, hospital patient registration systems, business office machines, and handling cash required. * A minimum of three (3) year of related work experience and prior training in ambulatory practice management preferred. * Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired Compensation: Pay rate will be determined based on level of experience. Pay Range USD $18.88 - USD $30.44 /Hr.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The MGH Center for Health Outcomes and Interdisciplinary Research (CHOIR) within the Department of Psychiatry is seeking an Administrative Assistant to provide administrative support to the Director of CHOIR, Dr. Ana-Maria Vranceanu. CHOIR is an interdisciplinary clinical research center with a longstanding commitment to the development, testing and implementation of mind-body and lifestyle interventions for patients, caregivers, and patient-caregiver dyads in both hospital and community settings and across the lifespan. CHOIR is an established center with multiple NIH funded clinical trials, an internship in Clinical Psychology, a T32 postdoctoral fellowship, and a Resource Center for Minority Aging Research. Qualifications We are looking for an experienced Administrative Assistant to support Dr. Ana-Maria Vranceanu, the Director of CHOIR, Director in the Office of Research Careers and Associate Chief of Research This role would require providing complex administrative support and overseeing projects in support of the Dr. Vranceanu and CHOIR. Independently initiating, organizing, and implementing systems and procedures will be key responsibilities to efficiently manage the administrative processes, as well as but not limited to: * Represent Dr.Vranceanu to high level internal and external constituents. Answer policy questions and determine appropriate course of action for sensitive issues and matters of significance that have organization-wide visibility and potential cost or organizational repercussions. * Effectively manage and balance individual, management, and organizational needs when determining appropriate solutions to often complex problems. * Gather information, research matters and write memos, letters, and reports utilizing independent judgment. Draft professional communications and presentations for executive audiences with clarity, consistency, and attention to detail. * Gather data and run reports to assist with developing CHOIR annual reports. Independently manage CHOIR data tracking. * Manage, review and revise Dr. Vranceanu's biosketch, Other Support page, letters and memos * Plan and coordinate CHOIR internal and external events, including department meetings, retreats, trainings and celebrations. Oversee logistics, communications, expenses and post-event analysis. * Manage and organize travel, including preparing expense reports * Regularly use artificial intelligence tools (ChatGPT and Microsoft CoPilot) to enhance administrative productivity, generate content drafts and automate routine tasks. * Support strategic initiatives and CHOIR projects with high attention to detail, independent follow-through, and effective cross-team coordination. Education * Bachelor's degree required Experience * 5-8 years of directly related experience in an executive office setting, preferably in an academic medical center. Knowledge, Skills & Abilities * Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. Must be proficient in creating and formatting spreadsheets (including formulas and pivot tables), managing shared drives, and developing professional presentations. * Demonstrated ability to independently manage data tracking and reporting tools, using Excel and Dropbox for team-wide access and collaboration. * Experience with event coordination and logistics, including internal meetings, leadership retreats, and virtual or hybrid sessions. * Familiarity with modern productivity tools and platforms, including Microsoft Teams, Zoom, SharePoint, and cloud-based project management systems. * Comfort using artificial intelligence platforms (e.g., ChatGPT, Copilot) to generate professional content, streamline communication, and enhance administrative workflows. * Excellent written and verbal communication skills, with the ability to draft clear, professional correspondence and represent leadership with discretion. * Time Management: exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate. * Flexibility to handle multiple tasks and deadline pressures. * Quality Assurance: Skills to work efficiently and effectively * Good judgement: Ability to identify issues/projects and initiate plans to address; demonstrates forthrightness and integrity. * Discretion and Confidentiality: Ability to handle extremely sensitive and confidential matters discreetly and to ensure confidentiality guidelines are maintained. * Critical Thinking/Decision Making: Ability to innovate, think, and plan strategically, manage multiple projects simultaneously, and be committed to positive conflict resolution when challenging situations arise. * Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. Must demonstrate strong writing, formatting, and editing skills with a professional tone across emails, memos, reports, and presentation materials. Ability to use AI tools (e.g., ChatGPT or Copilot) to draft, refine, and proofread communications. * Oral Communications: Must be able to communicate clearly, professionally, and efficiently in both virtual and in-person meetings. Comfortable interfacing with senior leadership and external stakeholders, including presenting or summarizing information. * Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations. Must demonstrate technological fluency, including familiarity with Microsoft Office 365, cloud-based collaboration tools, and emerging technologies relevant to administrative support. Willingness to learn new platforms and tools independently is essential. * Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Must take initiative in improving team processes through better organization, communication, and follow-up. Ability to maintain positive relationships while managing multiple requests and deadlines across teams. * Customer Service: Demonstrates professionalism and a solutions-oriented mindset in high-pressure or sensitive situations. Responds to requests and emails in a timely, thoughtful, and courteous manner. Maintains composure and confidentiality when dealing with challenging interactions. Additional Job Details (if applicable) Physical Requirements Normal working conditions Remote Type Hybrid Work Location 15 New Chardon Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.22 - $26.06/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Specializes in providing routine administrative and secretarial support as directed and under moderate supervision, for an individual, group, or department. Responsibilities may include coordination and scheduling, supplies and equipment ordering, meeting minutes, correspondence, Answer and transfer phone calls, prepare spreadsheets and presentations. Manage schedules, payroll and other duties as assigned. This is an intermediate-level support role. Typical schedule is Monday - Friday standard business hours. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Administrative Assistant or Secretarial experience 0-1 year preferred Knowledge, Skills and Abilities - Basic understanding of office procedures including filing, copying, scanning, printing and faxing. - Basic Proficiency in MS Office. - Ability to use phone system. - Managing one's own time and the time of others. - Strong verbal & written communication skills. - Strong customer service skills. - Strong interpersonal, written and oral skills. - Ability to use standard office equipment. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 399 Revolution Drive Scheduled Weekly Hours 0 Employee Type Temporary Work Shift Day (United States of America) Pay Range $17.36 - $23.80/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.