Case Manager jobs at Cape Cod Healthcare

1. Patient enrollment into case management: assists case managers in enrolling identified patients for case management, including conducting patient outreach, patient enrollment, patient follow-up and referral to non-behavioral health case managers as appropriate. Enrolls behavioral health patients into behavioral health case management, including enrolling identified patients for case management, including conducting patient outreach, patient enrollment and patient follow-up until discharge. 2. Assists with Health Equity program development and initiatives. 3. Assists patients and families to adjust to illness and lifestyle changes related to illness and hospitalization. a. Remains available to patients, family and staff through an open referral system. b. Interviews patient and family members to obtain information about home environment, family relationships, health history, and patient's personality traits. c. Assists patients and families to understand, accept, and follow medical recommendations. 4. Assists in patient care planning to ensure continuation of treatment in an atmosphere conducive to preservation of health. a. Evaluates the ongoing medical and psychosocial needs for care planning in order to set up appropriate community services. b. Evaluates data gathered in terms of the medical plan of treatment, available social service programs and plans a pertinent psychosocial treatment program that will provide maximum benefit for each patient. c. Assists patient/family in the procurement of essential equipment to allow optimum and safe function at home. d. Assists patient/family in the decision making process leading to the selection of and placement in an appropriate long term and short term facility. 5. Provides information and referral for continuing care and crisis intervention. a. Brings voluntary community-based services into play as appropriate to patient and family needs. b. Utilizes resources to assist the patient to resume life in the community or to learn to live with disability. c. Functions as a liaison on behalf of patients with appropriate community agencies. d. Evaluates the appropriateness of community services as possible and develops plans to meet patient needs. e. Maintains excellent relationships with community agencies. 6. Works cooperatively with co-workers and communicates effectively with departmental staff; other departmental personnel and health care facilities; physicians, patients, and visitors. a. Participate in team-based huddles with physician practices b. Acts in accordance with professional ethics and within departmental policy and procedure. c. Functions within the professional Social Work Code of Ethics. d. Is available to all clinical areas for social work services as needed and assigned. e. Prepares and updates records for each patient, documenting as per policy. f. Observes all safety, infection, and environmental control procedures. g. Functions in such a way as to meet the departmental quality assurance program. h. Attends and actively participates in meetings and serves on committees as requested. i. Collaborates with internal and external partners to address Social Drivers of Health and assist with maintaining EMR resource directory of community resources. 7. Performs other work-related duties as requested/directed. 8. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers. Master's degree (or higher) in Social Work or related discipline MA State licensure in the related mental health field (i.e., LSW, LCSW, LICSW, etc.) or obtained within 90 days of start date Completion of an approved de-escalation Certification Course within 90 days from hire (course offered within) Familiarity with community resources and ability to access the same. Knowledge and experience in use of the DSM V with regard to psychiatric diagnoses. Ability to maintain effective working relationships with patients, medical staff, and the public. Ability to communicate clearly and effectively in person, in writing, or by phone. Skill in appropriate assessment, examination, and treatment techniques. Skill in QM, medication, infection control, safety, and confidentiality policies by effectively role modeling appropriate behavior. Skill in leadership and mentoring.

Site: Mass General Brigham Community Physicians, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Opportunity The Care Coordinator will work as part of an interdisciplinary care team providing care management for DSNP members with medical, behavioral, and social needs, including Severe and Persistent Mental Illness (SPMI). The Care Coordinator serves as the Interdisciplinary Care Team Lead for members with low to moderate complexities and acts as a key partner in navigating Mass General Brigham Health Plan, MassHealth, and Medicare services. As an expert on the interdisciplinary team, the Care Coordinator conducts assessments, develops member-centered care plans, coordinates care, provides health education, and collaborates with providers to ensure comprehensive support. The Care Coordinator engages with Community-Based Organizations to support social engagement, recovery, Social Determinants of Health, wellness, and independent living. This position requires a hybrid work model, including practice-based, remote work, and in-person home and community visits to members when needed. The member population will include residents of Essex, Middlesex, Suffolk, Norfolk, Plymouth, Bristol, Dukes, and Nantucket counties. Job Summary This position's responsibilities and caseload may be adjusted based on enrollment trends. * Collaborate with interdisciplinary care teams-including primary care providers, specialists, LTSC, and GSSC-to support program enhancements, process improvements, and comprehensive care coordination. * Participate actively in interdisciplinary care team meetings and establish consistent communication and reporting with providers and enrollees to review status, progress, and address challenging situations. * Develop, update, and implement individualized, enrollee-centered care plans in partnership with enrollees and the care team, incorporating self-care, shared decision-making, and behavioral health considerations. * Conduct outreach, assessments, and home visits via telephonic, electronic, or in-person methods to evaluate clinical status, identify needs, and provide ongoing community-based care management or referrals as appropriate. * Monitor enrollees' clinical status, identify early signs of deterioration, and intervene proactively to prevent unnecessary hospitalizations; act as clinical escalation point for urgent issues, providing triage and care coordination. * Provide enrollee and family health education, coaching, and routine engagement tailored to individual needs, facilitating access to providers and supportive services. * Utilize electronic medical record systems to accurately document, monitor, and evaluate interventions and care plans in compliance with DSNP regulations and organizational policies. * Serve as a clinical resource and lead interdisciplinary care team member for assigned enrollees, supporting compliance initiatives, quality assurance, and collaboration with care management leadership. * Perform additional duties as assigned by supervisors to support the overall goals of care management and enrollee well-being. Qualifications What You'll Bring Qualification Requirements: * Bachelor's Degree * 1+ years of direct clinical experience (community case management) * Valid Driver's License and reliable transportation * Competency in working with multiple health care computer platforms (e.g. EPIC) Preferred Skills: * Experience with Dual Eligible Populations (Medicare and Medicaid) * Experience working with individuals with complex medical, behavioral, and social needs * NCQA knowledge Additional Knowledge, Skills, and Abilities * Exceptional communication and interpersonal skills to effectively engage with enrollees and interdisciplinary teams * Critical thinking and problem-solving skills. Demonstrates autonomy in decision making * Strong organizational skills with an ability to manage routine work, triage and reset priorities as needed * Interpersonal skills and ability to work effectively with providers and their staff to develop rapport, build trust, and promote Population Health initiatives. Excellent oral, written, and telephonic skills and abilities * Competency in working with multiple health care computer platforms * Ability to work effectively in a complex fast paced medical environment and multiple practice locations * Ability to work independently while contributing to a collaborative team environment * Knowledge of healthcare and community services to assist enrollees effectively * Must be comfortable with change, have the ability to adapt and pivot as part of continuous process improvement activities Additional Job Details (if applicable) Working Model Required * This is a full-time position with a schedule of Monday through Friday, 8:30 AM-5:00 PM EDT * This is a hybrid schedule, which includes practice-based work, remote work, and in-person home and community visits (these days will vary weekly and these visits may increase as the program launches) * Must be local, ideally in Eastern, MA with the ability to travel to the community. * This role offers autonomy to build own schedule to accommodate members' needs. * Remote working days require stable, quiet, secure, compliant working station and access to Teams Video via MGB equipment Our goal will be to geographically align employees, this depends on residence, and can vary based on business needs, member enrollment, and team staffing. Employee must accommodate the hybrid work model, including practice-based work, remote work, and in-person home and community visits with members. The member population will reside primarily in Essex, Middlesex, Suffolk, Norfolk, Plymouth, Bristol, Dukes, and Nantucket counties. The responsibilities and caseload may be adjusted based on enrollment trends. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $54,308.80 - $78,904.80/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Spaulding Rehabilitation Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for completing intake interviews; determining need for medical and psycho-social evaluations; reviewing therapist and physician evaluations, care objectives, and plans; coordinating services being provided; advocating for needed services and entitlements. Essential Functions Complete psychosocial assessments covering psychological, social and environmental concerns, including evaluation of mental status. Review daily referrals and screenings of clients. Audit case file on a regular basis for completeness and accuracy. Assist in discharge planning as required Serves and protects the hospital community by adhering to professional standards, hospital care policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards. Required for All Jobs Performs other duties as assigned Complies with all policies and standards Does this position require Patient Care (indirect/direct)? Yes Qualifications Education Master's Degree Social Work required or Master's Degree Related Field of Study preferred or Master's Degree Mental Health required Can this role accept experience in lieu of a degree? No Licenses and Credentials Social Worker, Licensed Clinical [LCSW - State License] preferred Social Worker, Licensed Independent Clinical [LICSW - State License] preferred Occupational Therapist [State License] preferred Physical Therapist [State License] preferred Certified Rehabilitation Counselor [CRC] preferred Licensed Mental Health Counselor [State License] preferred Licensed Rehabilitation Counselor [Massachusetts] preferred Respiratory Therapist [Massachusetts] preferred Experience case management, utilization review, or discharge planning experience 2-3 years preferred Knowledge, Skills & Abilities Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to establish strong rapport and relationships with patients and staff. Proficient in Microsoft Office and industry related software programs. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Ability to maintain client and staff confidentiality. Understanding of diagnostic criteria for dual conditions and the ability to conceptualize modalities and placement criteria within the continuum of care. Knowledge of Healthcare and Managed Care preferred. Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 300 First Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $58,656.00 - $142,448.80/Annual Grade 98TEMP At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Spaulding Rehabilitation Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary This full time, Day shift position will be a float position for the four facilities within the Spaulding network: Charlestown, Cambridge, Brighton, and the Cape. (SRH, SHC, SRB, SCC). Summary: Responsible for completing intake interviews; determining need for medical and psycho-social evaluations; reviewing therapist and physician evaluations, care objectives, and plans; coordinating services being provided; advocating for needed services and entitlements. Essential Functions: Complete psychosocial assessments covering psychological, social and environmental concerns, including evaluation of mental status. Review daily referrals and screenings of clients. Audit case file on a regular basis for completeness and accuracy. Assist in discharge planning as required Serves and protects the hospital community by adhering to professional standards, hospital care policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards. Required for All Jobs Performs other duties as assigned Complies with all policies and standards Does this position require Patient Care (indirect/direct)? Yes Qualifications Education Master's Degree Social Work required or Master's Degree Related Field of Study preferred or Master's Degree Mental Health required Can this role accept experience in lieu of a degree? No Licenses and Credentials Social Worker, Licensed Clinical [LCSW - State License] preferred Social Worker, Licensed Independent Clinical [LICSW - State License] preferred Occupational Therapist [State License] preferred Physical Therapist [State License] preferred Certified Rehabilitation Counselor [CRC] preferred Licensed Mental Health Counselor [State License] preferred Licensed Rehabilitation Counselor [Massachusetts] preferred Respiratory Therapist [Massachusetts] preferred Experience case management, utilization review, or discharge planning experience 2-3 years preferred Knowledge, Skills & Abilities Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to establish strong rapport and relationships with patients and staff. Proficient in Microsoft Office and industry related software programs. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Ability to maintain client and staff confidentiality. Understanding of diagnostic criteria for dual conditions and the ability to conceptualize modalities and placement criteria within the continuum of care. Knowledge of Healthcare and Managed Care preferred. Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 300 First Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $58,656.00 - $142,448.80/Annual Grade 98TEMP At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Social Work Manager is a key leadership role within the Care Management Social Work Department at Boston Medical Center, responsible for overseeing program operations, staff supervision, workflow management, and performance monitoring to ensure high-quality, patient-centered care across inpatient, outpatient, and emergency department settings. This role supports program development, quality improvement initiatives, and operational processes, including staff scheduling, timekeeping, resource allocation, and monitoring key performance indicators (KPIs),to ensure effective and efficient program delivery. The Social Work Manager will supervise social work staff, providing coaching, performance feedback, and professional development while fostering a collaborative, trauma-informed, and supportive team environment. POSITION SUMMARY: Provides direct supervision for the Social Workers in the Care Management department. Accountable for hiring, scheduling, supervising and completing performance appraisal process of all social work staff. Oversees the coordination of special projects and programs within the department including; BNI Program, Critical Incident Debriefing program, Intern Program, Clothing Bank, Bereavement, SW Continuing Education Program. Will also utilize clinical social work techniques and theory, to consults on, assess, and intervene with high-risk patients and their families regarding the impact/amelioration of emotional and social problems. Position: Manager Department: Care Management Social Work Schedule: 40 Hours (Days) ESSENTIAL RESPONSIBILITIES / DUTIES: Operational Oversight, Staffing, and Professional Development Ensures that the Care Management Social Work department operates smoothly, efficiently, and professionally on a daily basis across inpatient, outpatient, and ED settings. Manages departmental workflows to ensure timely completion of assignments, adherence to high-quality clinical standards, and optimal patient care. Creates and maintains staff schedules, addressing coverage gaps and staffing conflicts in collaboration with leadership. Tracks employee hours, vacation/sick time, and ensures accurate payroll submission in coordination with hospital protocols. Maintains departmental files, manuals, and records, ensuring accuracy and accessibility. Provides backup support for administrative functions as needed and serves as a liaison between social work staff and other hospital departments to address operational or staffing-related issues. Supervises social work staff, providing coaching, performance feedback, and professional development opportunities to foster a trauma-informed, collaborative, and high-performing team. Assists with new hire set up (such as issuing keys, coordinating phone and computer set-up, etc.), orienting social workers to unit and campus. Coordinates cross training as needed. Oversees the coordination of special projects and programs within the department including; BNI Program, Critical Incident Debriefing program, Intern Program, Clothing Bank, Bereavement, SW Continuing Education Program Assists manager with hiring, scheduling, and completing performance appraisal process of all social work staff. Participates in the departmental on-call rotation, providing clinical and operational support as needed, evenings, nights and weekends. Quality Improvement and Program Development Leads and supports initiatives aimed at improving patient outcomes, social work processes, and program efficiency. Identifies opportunities to develop clinical programs addressing systemic challenges faced by vulnerable populations, including patients experiencing housing instability, behavioral health needs, substance use, and social determinants of health. Participates in quality improvement initiatives and implements actionable solutions based on operational and clinical data. Monitors key performance indicators (KPIs), tracks program metrics, and generates reports to inform decision-making and program enhancement. Administrative and Communication Responsibilities Prepares reports, spreadsheets, presentations, and correspondence for leadership as needed. Consolidates and prioritizes communications, responding on behalf of leadership when appropriate. Schedules meetings, coordinates technology requirements, and supports departmental events or initiatives. Ensures timely and accurate data collection, maintains comprehensive data management systems, and analyzes information to evaluate program performance. Oversees grant-related activities, including reporting, budget management, and compliance monitoring when applicable. General Duties Remains knowledgeable of and adheres to hospital policies, procedures, and work standards, including those related to hours of work, attendance, and confidentiality. Maintains current knowledge of evidence-based, patient-centered, trauma-informed, and culturally responsive interventions for behavioral health, substance use, and complex social needs. Conducts and oversees comprehensive biopsychosocial assessments to identify social determinants of health and reduce barriers to care and discharge. Provides strength-based, whole-person interventions to patients and families and ensures staff are trained to deliver trauma-informed, equitable care. Collaborates with multidisciplinary teams to address patient and family needs related to illness, injury, or hospitalization, and promotes continuity of care. Advocates for, educates, and empowers patients and families to enhance health equity, access, and engagement. Oversees department-wide operations, quality, and compliance, ensuring efficient workflows, program effectiveness, and alignment with hospital standards. Provides leadership, supervision, mentorship, and professional development for social work staff, fostering a supportive, collaborative, and high-performing team environment. Participates in program development, quality improvement initiatives, and strategic planning, using data to guide decisions and evaluate program outcomes. Supports teaching, supervision, and mentorship of social work interns and other trainees, and contributes to curriculum or training development as needed. Assists in developing and improving programs and processes to address complex discharges, reduce barriers to timely patient discharge, and optimize length of stay across the hospital or network. Promotes a positive, collaborative work environment, demonstrates critical thinking, and adapts to changing departmental needs. Uses data, metrics, and evidence-based practices to monitor program performance, implement improvements, and drive operational and clinical excellence. Demonstrates strong communication, problem-solving, and organizational skills to lead staff, manage complex cases, and build partnerships with patients, families, clinical teams, and community organizations. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Requires Master's Degree from an accredited school of Social Work. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Requires a Massachusetts Licensed Independent Clinical Social Worker EXPERIENCE: Requires a minimum of 3-5 years of full-time work experience as a Licensed Clinical Social Worker. KNOWLEDGE AND SKILLS: Knowledge of community resources and agencies in relation to health, illness, and disability. Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example. Advanced interpersonal skills necessary to interact effectively with various healthcare professionals, to develop and maintain effective therapeutic relationships with patients and families, and to supervise graduate students. Must be comfortable in a fast paced and dynamic work environment (sense of humor is valued). Ability to work in an interdisciplinary team. Cultural sensitivity and comfort with a wide range of racial and ethnic populations. Excellent English communication skills (oral and written). Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus. NursingCM Compensation Range: $72,500.00- $105,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham Health Plan is hiring for two Behavioral Health Specialists to work as part of an interdisciplinary care team providing expert recommendations for managing behavioral health conditions and providing specialized coordination of care for enrollees with Serious Mental Illness (SMI) and Substance Use Disorders (SUD). As the behavioral health clinical expert on the Interdisciplinary Care Team, the Behavioral Health Specialist partners with the Interdisciplinary Care Team, facilities, and providers to address behavioral health challenges, evaluate treatment options, and implement targeted strategies and interventions. Essential Functions * Collaborate with interdisciplinary care teams (ICT)-including LTSC, GSSC, primary care providers, specialists, and behavioral health treatment facilities-to support program enhancements, process improvements, care coordination, discharge planning, and aftercare. * Participate actively in ICT meetings, contributing insights on behavioral health concerns, treatment options, care strategies, and engaging in collaborative decision-making regarding enrollees' care. * Receive and triage behavioral health and substance use referrals, coordinating with the ICT and primary care providers to refer enrollees to appropriate inpatient or outpatient services. * Develop, update, and implement enrollee-centered care plans in collaboration with enrollees and care teams, promoting self-care, shared decision-making, and addressing identified needs through routine engagement and proactive outreach. * Conduct outreach, assessments, and home visits via telephonic, electronic, or in-person contact for identified enrollees, including routine evaluations and post-transition care. * Monitor clinical status to identify early signs of deterioration, intervening proactively with the ICT to prevent unnecessary hospitalizations and escalate behavioral health needs during weekly case conferences. * Establish consistent communication and reporting schedules with providers and enrollees to review enrollee status, progress toward goals, care needs, utilization plans, and follow-up. * Ensure compliance with DSNP regulations and quality assurance standards by documenting, monitoring, and evaluating enrollee interventions and care plans accurately within electronic medical record systems. * Serve as a key resource and liaison within the ICT by addressing enrollee questions, concerns, and care needs, facilitating access to services, and performing additional duties as assigned by the supervisor. Qualifications * Master's Degree required * Licensed Independent Clinical Social Worker (LICSW) required * Minimum 3 years of direct clinical experience required * Certified Case Management Certification preferred * Previous counseling experience 5-7 years preferred * Experience with community case management preferred * Experience with Dually Eligible Enrollees (Medicare and Medicaid) preferred * NCQA experience preferred Skills for Success * Competency in working with multiple health care computer platforms, * EPIC experience preferred * Experience working with individuals with complex medical, behavioral, and social needs * Strong communication and interpersonal skills to effectively engage with enrollees and interdisciplinary teams * Critical thinking and problem-solving skills. Demonstrates autonomy in decision-making * Strong organizational skills with an ability to manage routine work, triage and reset priorities as needed * Interpersonal skills and ability to work effectively with providers and their staff to develop rapport, build trust, and promote Population Health initiatives. Excellent oral, written, and telephonic skills and abilities * Competency in working with multiple health care computer platforms * Ability to work effectively in a complex fast fast-paced medical environment and multiple practice locations * Ability to work independently while contributing to a collaborative team environment * Knowledge of healthcare and community BH services to assist enrollees effectively * Must be comfortable with change, have the ability to adapt and pivot as part of continuous process improvement activities Additional Job Details (if applicable) Working Model Required * This is a full-time position with a schedule of Monday through Friday, 8:30 AM-5:00 PM EDT with the ability to flex hours to meet members' needs * This is a hybrid schedule, which includes practice-based work, remote work, and in-person home and community visits (these days will vary weekly and these visits may increase as the program launches) * Must be local, ideally in Eastern, MA with the ability to travel to the community. * This role offers autonomy to build own schedule to accommodate members' needs. * Remote working days require stable, quiet, secure, compliant working station and access to Teams Video via MGB equipment Our goal will be to geographically align employees, which depends on residence, and can vary based on business needs, member enrollment, and team staffing. Employees must accommodate the hybrid work model, including practice-based work, remote work, and in-person home and community visits with members. The member population will reside primarily in Essex, Middlesex, Suffolk, Norfolk, Plymouth, Bristol, Dukes, and Nantucket counties. The responsibilities and caseload may be adjusted based on enrollment trends. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $78,000.00 - $113,453.60/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Clinical Systems Adoption Specialist is a critical member of the Provider Experience & Digital Adoption Team (PEDAT), reporting to the Senior Manager of PEDAT. This role supports providers across BMC Main, South, Brighton, and Ambulatory sites by enhancing the clinician experience, reducing EHR-related burden, and driving adoption and optimization of Epic and related clinical systems. The Specialist serves as a provider-facing Epic expert who delivers targeted support and training, collaborates with clinical and IT leaders, and leverages data (e.g., Epic Signal) to achieve measurable improvements in efficiency, documentation quality, and provider satisfaction. While at-the-elbow support is an important component, the role is equally focused on advancing adoption, developing optimization strategies, and sustaining long-term efficiency gains. Position: Clinical Systems Adoption Specialist Department: CDIO Administration Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Adoption & Optimization * Partner with providers to improve efficiency and reduce EHR-related burden through data-driven optimization strategies. * Use Epic Signal and other tools to identify workflow challenges and recommend actionable improvements. * Collaborate with IT/Clinical Informatics on solutions that align with system priorities, value-based care, and regulatory compliance. Provider Support & Training * Deliver personalized 1:1 and small group sessions, reinforcing training and supporting adoption of new Epic features. * Provide targeted at-the-elbow support during go-lives, upgrades, and optimization cycles - balancing immediate assistance with long-term adoption goals. * Contribute to the development of training materials, tip sheets, and best practice guides. Feedback & Engagement * Serve as the "voice of the provider," capturing frontline insights and ensuring they inform training and system design. * Build strong, trust-based relationships with providers, supporting satisfaction and engagement with clinical systems. * Promote PEDAT initiatives, driving participation in efficiency and adoption programs. Analytics & Reporting * Track and report key outcomes such as reduced ticket burden, improved user satisfaction, and provider time saved. * Present findings to clinical and operational leaders, highlighting adoption successes and areas for improvement. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required) JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: * Bachelor's degree in Healthcare, Health Informatics, Nursing, Public Health, or related field; and a minimum of 3 years of experience in clinical operations, informatics, Epic training, or optimization roles; or equivalent combination of education and experience. PREFERRED EDUCATION AND EXPERIENCE: * Master's preferred CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED: * N/A CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED: * Epic certification (Ambulatory, Inpatient, or ClinDoc) preferred KNOWLEDGE, SKILLS & ABILITIES (KSAs): * Strong knowledge of Epic applications and provider workflows, with proven experience using Epic Signal for optimization. * Demonstrated success supporting providers in high-paced clinical environments. * Excellent communication and interpersonal skills with the ability to build trust and translate technical issues into meaningful improvements. * Familiarity with value-based care, regulatory requirements (CMS QPP/MIPS, Joint Commission, DNV), and digital health metrics preferred. * Ability to manage multiple priorities independently across diverse clinical sites. Compensation Range: $72,500.00- $105,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Clinical Systems Adoption Specialist is a critical member of the Provider Experience & Digital Adoption Team (PEDAT), reporting to the Senior Manager of PEDAT. This role supports providers across BMC Main, South, Brighton, and Ambulatory sites by enhancing the clinician experience, reducing EHR-related burden, and driving adoption and optimization of Epic and related clinical systems. The Specialist serves as a provider-facing Epic expert who delivers targeted support and training, collaborates with clinical and IT leaders, and leverages data (e.g., Epic Signal) to achieve measurable improvements in efficiency, documentation quality, and provider satisfaction. While at-the-elbow support is an important component, the role is equally focused on advancing adoption, developing optimization strategies, and sustaining long-term efficiency gains. Position: Clinical Systems Adoption Specialist Department: CDIO Administration Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Adoption & Optimization Partner with providers to improve efficiency and reduce EHR-related burden through data-driven optimization strategies. Use Epic Signal and other tools to identify workflow challenges and recommend actionable improvements. Collaborate with IT/Clinical Informatics on solutions that align with system priorities, value-based care, and regulatory compliance. Provider Support & Training Deliver personalized 1:1 and small group sessions, reinforcing training and supporting adoption of new Epic features. Provide targeted at-the-elbow support during go-lives, upgrades, and optimization cycles - balancing immediate assistance with long-term adoption goals. Contribute to the development of training materials, tip sheets, and best practice guides. Feedback & Engagement Serve as the “voice of the provider,” capturing frontline insights and ensuring they inform training and system design. Build strong, trust-based relationships with providers, supporting satisfaction and engagement with clinical systems. Promote PEDAT initiatives, driving participation in efficiency and adoption programs. Analytics & Reporting Track and report key outcomes such as reduced ticket burden, improved user satisfaction, and provider time saved. Present findings to clinical and operational leaders, highlighting adoption successes and areas for improvement. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required) JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: Bachelor's degree in Healthcare, Health Informatics, Nursing, Public Health, or related field; and a minimum of 3 years of experience in clinical operations, informatics, Epic training, or optimization roles; or equivalent combination of education and experience. PREFERRED EDUCATION AND EXPERIENCE: Master's preferred CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED: N/A CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED: Epic certification (Ambulatory, Inpatient, or ClinDoc) preferred KNOWLEDGE, SKILLS & ABILITIES (KSAs): Strong knowledge of Epic applications and provider workflows, with proven experience using Epic Signal for optimization. Demonstrated success supporting providers in high-paced clinical environments. Excellent communication and interpersonal skills with the ability to build trust and translate technical issues into meaningful improvements. Familiarity with value-based care, regulatory requirements (CMS QPP/MIPS, Joint Commission, DNV), and digital health metrics preferred. Ability to manage multiple priorities independently across diverse clinical sites. Compensation Range: $72,500.00- $105,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Clinical Systems Adoption Specialist is a critical member of the Provider Experience & Digital Adoption Team (PEDAT), reporting to the Senior Manager of PEDAT. This role supports providers across BMC Main, South, Brighton, and Ambulatory sites by enhancing the clinician experience, reducing EHR-related burden, and driving adoption and optimization of Epic and related clinical systems. The Specialist serves as a provider-facing Epic expert who delivers targeted support and training, collaborates with clinical and IT leaders, and leverages data (e.g., Epic Signal) to achieve measurable improvements in efficiency, documentation quality, and provider satisfaction. While at-the-elbow support is an important component, the role is equally focused on advancing adoption, developing optimization strategies, and sustaining long-term efficiency gains. Position: Clinical Systems Adoption Specialist Department: CDIO Administration Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Adoption & Optimization Partner with providers to improve efficiency and reduce EHR-related burden through data-driven optimization strategies. Use Epic Signal and other tools to identify workflow challenges and recommend actionable improvements. Collaborate with IT/Clinical Informatics on solutions that align with system priorities, value-based care, and regulatory compliance. Provider Support & Training Deliver personalized 1:1 and small group sessions, reinforcing training and supporting adoption of new Epic features. Provide targeted at-the-elbow support during go-lives, upgrades, and optimization cycles - balancing immediate assistance with long-term adoption goals. Contribute to the development of training materials, tip sheets, and best practice guides. Feedback & Engagement Serve as the “voice of the provider,” capturing frontline insights and ensuring they inform training and system design. Build strong, trust-based relationships with providers, supporting satisfaction and engagement with clinical systems. Promote PEDAT initiatives, driving participation in efficiency and adoption programs. Analytics & Reporting Track and report key outcomes such as reduced ticket burden, improved user satisfaction, and provider time saved. Present findings to clinical and operational leaders, highlighting adoption successes and areas for improvement. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required) JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: Bachelor's degree or equivalent combination of education and experience. PREFERRED EDUCATION AND EXPERIENCE: Master's preferred CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED: N/A CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED: Epic certification (Ambulatory, Inpatient, or ClinDoc) preferred KNOWLEDGE, SKILLS & ABILITIES (KSAs): Strong knowledge of Epic applications and provider workflows, with proven experience using Epic Signal for optimization. Demonstrated success supporting providers in high-paced clinical environments. Excellent communication and interpersonal skills with the ability to build trust and translate technical issues into meaningful improvements. Familiarity with value-based care, regulatory requirements (CMS QPP/MIPS, Joint Commission, DNV), and digital health metrics preferred. Ability to manage multiple priorities independently across diverse clinical sites. Compensation Range: $72,500.00- $105,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Responsible for fostering positive relationships between the organization and its patients and their families. This role involves addressing concerns, enhancing patient satisfaction, and ensuring that patient and family feedback is effectively communicated to leadership to improve care quality. Does this position require Patient Care? Yes Essential Functions: Act as a liaison between patients, families, and hospital staff to address concerns and resolve issues related to patient care and services. * Conduct interviews and gather feedback from patients and families to assess their experiences and satisfaction levels. * Develop and implement programs and initiatives aimed at enhancing the patient and family experience within the hospital. * Collaborate with clinical and administrative departments to ensure that patient and family needs are met and that feedback is integrated into operational improvements. * Provide education and support to patients and families regarding hospital services, resources, and policies. * Prepare reports and presentations for hospital leadership on patient satisfaction trends, concerns, and improvement initiatives. Qualifications Education Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred Experience Experience in patient relations, healthcare customer service, or a related role, preferably within a hospital setting 3-5 years required Knowledge, Skills and Abilities * Exceptional ability to build rapport with patients and families, demonstrating empathy and understanding. * Strong problem-solving skills and the ability to mediate and resolve conflicts effectively. * Excellent verbal and written communication skills for interacting with diverse stakeholders. * Ability to analyze feedback data and identify trends to inform quality improvement initiatives. * Strong organizational abilities to manage multiple cases and projects simultaneously. Additional Job Details (if applicable) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $69,596.80 - $101,202.40/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary General Summary/ Overview The Patient Family Relations Specialist is responsible for emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner. The focus of this position is to support patient rights, patient and family needs, and to assist in resolving feedback concerns and highlighting feedback compliments. This role embodies the institution's commitment to a strong patient and family centered culture and service excellence. The PFR specialist reports to the Senior Manager, Patient and Family Relations. Because this role in an active change management environment, the senior specialist will need to demonstrate maturity, flexibility, and open mindedness as the contours of this position will actively evolve over time. Principal Duties and Responsibilities: Provides in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at AMC hospitals. Meets patients and families in the ED, inpatient units, and the PFR office. With guidance from the Sr. Manager, Patient and Family Relations, conducts timely investigations and responses to patient concerns, complaints, grievances, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient/family-centered care and ensure common goals. Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Supports patients and families in understanding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances. Participates in family meetings and Apology and Disclosure conversations as requested. Serves as a resource to care teams in managing challenging behaviors and patient dismissals. Documents information regarding patient and/or staff concerns and requests in confidential department database and disseminates data to appropriate leadership staff for quality assurance purposes. Uses department database to meet regulatory requirements for CMS, DPH and The Joint Commission for grievance/complaint management and resolution process. Rounds with patients and loved ones to obtain preemptive feedback regarding the inpatient hospital experience (when appropriate and aligned with hospital safety policies). Prepares formal correspondence and documentation (both patient-facing and internally) such as letters, messages, and reports, with efficiency and accuracy. Identifies patterns of service breakdowns and escalates to senior manager to share with Patient Experience measurement and improvement team. Diversity, Equity, and Inclusion (DEI) - Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination. Other duties as assigned. Qualifications: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) Qualifications * Manages a timely investigation and response to all patient concerns/complaints/grievances for clinical service areas including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and providers to enhance patient/family-centered care and ensure common goals. Negotiate and mitigate expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. * Provide consultation for professional staff and hospital regarding disclosure in collaboration with Risk Management. * Responds to requests for intervention to assist in managing difficult patient/family situations. Collaborates with clinical service area management and administrative leadership, frontline staff, or other hospital services to provide real-time support and/or improvement strategies to reach effective resolution. Accessible by pager during Family Center's hours of operation. * Documents information regarding patient and/or staff concerns and requests in the department database and disseminates data to appropriate leadership staff for quality assurance purposes. Generates specific reports to highlight clinical service areas' opportunities for improvement efforts, including progress, obstacles, and trends in compliment/complaint data. Review data to identify trends in collaboration with clinical and administrative leadership to develop strategies to improve quality and satisfaction and reduce risk and liability. Utilizes data management system to meet regulatory requirements for CMS, DPH, and JCAH for complaint management and resolution process. * Drafts formal responses on behalf of senior clinical and administrative leadership (including the CEO, COO, CM,O and CNO) in writing to patients and families to compassionately relay regret for their perceived poor experience and inform them of how their feedback is being utilized to implement beneficial practice changes. Meet regulatory compliance requirements for CMS 42 CFR 482.13 for investigating and responding to most informal grievances in 7 days. * Conducts rounds with patients/families in assigned clinical areas to obtain preemptive feedback regarding the inpatient hospital experience. * Proactively monitors trends in patient/family concerns/complaints to identify systematic, process, or cultural barriers to the delivery of patient/family-centered care. Seeks opportunities for appropriate patient participation in the development of institutional improvement strategies. * Assists with the development and implementation of service improvement initiatives (organizational and area-specific) within clinical service areas. * Develops appropriate resolutions with Risk Management staff to effectively manage patient incidents and prevent adversarial outcomes. * Provides training/education in clinical service areas and throughout the institution on effective tools for establishing interpersonal connections with patients and families. Identifies opportunities for staff education and facilitates competency learning of clinicians, administrative management, and staff in customer service improvement. Connects patients and families with appropriate hospital services and resources (i.e., social work, interpreter services, chaplaincy, library services, etc.). * Educates and markets the Center for Patients and Families services to leadership and frontline staff, including patient consultation and intervention, compliment/complaint facilitation, written responses, amenity services, staff training, and patient satisfaction and project improvement support. * Provides coverage for other service lines as needed to cover vacations, evening, and weekend shifts. * Maintains department service standards with attention to staff teamwork, communication, cultural respect, and time/priority management. * All other duties as assigned. Qualifications: Additional Job Details (if applicable) Qualifications: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) * Bachelor's degree in social work, psychology, human services, or related field preferred. * 3-5 years of experience in a healthcare setting, or other industry with relevant skills and competencies. * A combination of education and experience may be substituted for requirements. Skills/Abilities/Competencies: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) * Ability to communicate, verbally and in writing, clearly, compassionately, sensitively and in a health literate way, with colleagues, patients and their loved ones, in a complex clinical environment. * Flexible thinker, with ability to advocate for patients and families in a complex clinical environment, balancing the needs of the care team. * Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while assisting a wide range of customers with varying needs and concerns. * Excellent verbal, written and presentation skills; ability to effectively communicate with all levels of the organization (senior management and physician leadership to front-line staff) * Superior organizational skills, with the ability to function independently and effectively in a changing environment, develop timelines and meet deadlines. * Ability to continuously respect and value diversity. * Excellent mediation skills in a diverse and multicultural environment. * Experience managing multiple tasks in a fast-paced environment, prioritizing and meeting deadlines. * High level of sensitivity to confidential information. * Exhibits excellent organizational skills. * Excellent teamwork and collaboration skills. * Experience working with data and data tracking. * Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Supervisory Resonsibilities: List the number of FTEs supervised. * No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff. Fiscal Responsibility: Indicate financial "scope" information, i.e.: size of budget, volume, revenue, etc. * No direct budgetary responsibility. * Demonstrates fiscal responsibility by effectively using Mass General Brigham resources. Working Conditions: Describe the conditions in which the work is performed. * The duties require daily use of computer, telephone, printer and fax machine. * The employee is frequently required to sit; talk, hear, use hands to finger; handle; or feel; reach with hands and arms, and is occasionally required to stand and walk. * The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close and distance vision, and depth perception. * Possible local travel to Mass General Brigham sites. Remote Type Hybrid Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $56,992.00 - $82,992.00/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

* Day to day management of the case management and social services program staff and workflows, including scheduling and performance evaluations. Assists the Manager of Operations with the Clinical Documentation team where necessary * Rounds on patient units on a regular basis to identify problem areas and assist in the facilitation of the discharge process * Ongoing development and completion of continuing education programs for Clinical Resources Management staff, including case managers and social workers specifically related to role functions and implementation of new processes. * Provides ongoing program education for new staff, including new Case Managers, the Trainee program hires, social workers, physicians, nurses and allied health professionals as it relates to discharge planning and utilization review. * Tracks and trends Clinical Resource Management program compliance. Creates a dashboard to see where opportunities for improvement are and implements process improvement activities around areas identified. * Develop, mentor and coach continual improvement in the collaborative practice between physicians, nurses and clinical resource team, and within the clinical resource department itself * Analysis and review of program metrics using working knowledge of the systems used in the departments. * Stays current with regulatory changes in the case management field. * Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization's culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence. * Bachelor level degree in Nursing required * Masters Degree preferred * Current Massachusetts Registered Nurse license * Certification in Case Management or Clinical Documentation Integrity preferred * Two years experience in process improvement; Minimum 5 years Case Management experience in an acute setting. * Experience in development and presentation of professional continuing education programs * Knowledge of CMS regulations * Excellent computer skills - familiarity with Windows-based software programs * Organizational, analytical, writing and interpersonal skills * Management/supervisory experience preferred

The Child Life Specialist is responsible and accountable for planning and implementing therapeutic activities and programs to meet patient's psychosocial and developmental needs and facilitates the adjustment of children and their families to health care experiences. Responsibilities include program development for the assigned clinical area, management of fiscal and human resources, and collaboration with the multidisciplinary team. Promoting health equity and wrap around support, this full time clinical coverage role, with a home base in the Pediatric Emergency Department, will float and be a resource specialist for facilitation of high needs consults throughout this safety net hospital. The Child Life Specialist ensures that comprehensive services are provided to minimize the negative impact of trauma, illness and hospitalization by addressing the emotional, cognitive, and developmental needs of patients and families throughout the healthcare experience. Position: Float Resource Child Life Specialist Department: Child Life Schedule: Full Time JOB REQUIREMENTS EDUCATION: Baccalaureate degree in child life or closely related field with 2+years of experience in child life setting required. Masters preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Certification as a child life specialist is required. EXPERIENCE: Completion of child life internship (600 hours) under the direct supervision of a certified child life specialist required. ESSENTIAL RESPONSIBILITIES / DUTIES: Role Responsibilities: (these are a general summary and not all inclusive) Seeking experienced Certified Child Life Specialist -pursuing an innovational role and approach to care. Assists patients and families in coping with illness and hospitalization. Comfort with diversity, an array of illnesses and diagnosis as well as cultures. Comfort with all developmental ages ranging infancy through young adult. Strong interpersonal skillset with the ability to be flexible and multitask throughout the duration of shifts. Ability to prioritize, take initiative, and be self-motivated. Resourcefulness while providing developmentally appropriate preparation and education to patients and families regarding their healthcare experiences. Documents and maintains updated patient information pertaining to services provided. Collaborates with the interdisciplinary team in an effort to support a family centered care approach to services. Provides individualized therapeutic interventions to assist with support of emotional, cognitive, and developmental needs. Normalizes environment to reduce impact of healthcare experiences on development and coping. Provides legacy and bereavement support for patients and families encountering grief as needed. Provides program development for the assigned clinical area. Maintains an appropriate, safe and supportive environment for children and families in the patient care setting. Participates in meetings included but not limited to; patient care rounding, unit(s) meetings and child life staff meeting. Works alongside manager and child life staff pertaining to donations, budget for resources and supply needs. Participates in volunteer and student training, support and supervision. Adheres to infection control policy set forth by institution. Preferred strong knowledge of hospital practices, procedures and medical terminology. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Compensation Range: $49,500.00- $71,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Child Life Specialist is responsible and accountable for planning and implementing therapeutic activities and programs to meet patient's psychosocial and developmental needs and facilitates the adjustment of children and their families to health care experiences. Responsibilities include program development for the assigned clinical area, management of fiscal and human resources, and collaboration with the multidisciplinary team. Promoting health equity and wrap around support, this full time clinical coverage role, with a home base in the Pediatric Emergency Department, will float and be a resource specialist for facilitation of high needs consults throughout this safety net hospital. The Child Life Specialist ensures that comprehensive services are provided to minimize the negative impact of trauma, illness and hospitalization by addressing the emotional, cognitive, and developmental needs of patients and families throughout the healthcare experience. Position: Float Resource Child Life Specialist Department: Child Life Schedule: Full Time JOB REQUIREMENTS EDUCATION: * Baccalaureate degree in child life or closely related field with 2+years of experience in child life setting required. Masters preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: * Certification as a child life specialist is required. EXPERIENCE: * Completion of child life internship (600 hours) under the direct supervision of a certified child life specialist required. ESSENTIAL RESPONSIBILITIES / DUTIES: Role Responsibilities: (these are a general summary and not all inclusive) * Seeking experienced Certified Child Life Specialist -pursuing an innovational role and approach to care. * Assists patients and families in coping with illness and hospitalization. * Comfort with diversity, an array of illnesses and diagnosis as well as cultures. * Comfort with all developmental ages ranging infancy through young adult. * Strong interpersonal skillset with the ability to be flexible and multitask throughout the duration of shifts. * Ability to prioritize, take initiative, and be self-motivated. * Resourcefulness while providing developmentally appropriate preparation and education to patients and families regarding their healthcare experiences. * Documents and maintains updated patient information pertaining to services provided. * Collaborates with the interdisciplinary team in an effort to support a family centered care approach to services. * Provides individualized therapeutic interventions to assist with support of emotional, cognitive, and developmental needs. * Normalizes environment to reduce impact of healthcare experiences on development and coping. * Provides legacy and bereavement support for patients and families encountering grief as needed. * Provides program development for the assigned clinical area. * Maintains an appropriate, safe and supportive environment for children and families in the patient care setting. * Participates in meetings included but not limited to; patient care rounding, unit(s) meetings and child life staff meeting. * Works alongside manager and child life staff pertaining to donations, budget for resources and supply needs. * Participates in volunteer and student training, support and supervision. * Adheres to infection control policy set forth by institution. * Preferred strong knowledge of hospital practices, procedures and medical terminology. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Compensation Range: $49,500.00- $71,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Monday-Friday 9am-5pm. Job Summary The Newton-Wellesley Hospital Domestic Violence and Sexual Assault Program provides individual, community and systems responses to sexual assault and domestic violence through direct advocacy services, education, community linkages, quality improvement and program evaluation. · Provide direct services to primary and secondary survivors of sexual assault, domestic violence, and stalking. Services include but are not limited to crisis intervention, collaborative safety planning, advocacy, short and in some instances long-term counseling, as well as the provision of information, and supported referrals. · Holistically and organically assess the particular needs of each survivor and ensure that appropriate services are offered to the survivor and any safe family and friends, including children, elders and animal companions. · Provide on-call consultation to hospital and community-based health care providers. · Develop and co-facilitate support, empowerment and wellness groups for survivors of interpersonal violence. · Provide outreach in the hospital and in the community to increase awareness of the availability of services for survivors. Work to redress any barriers to obtaining such services. · Work closely with program staff and volunteers to provide trauma-informed and survivor-centered services. · Work collaboratively with providers both within and outside the hospital to ensure an anti-oppression approach to the challenges faced by survivors both individually and collectively. This role is Monday-Friday 9am-5pm, onsite. Qualifications Must have clinical experience and grounding. Experience in crisis and trauma settings, where significant, can fulfill clinical grounding requirement. Clinical experience can also be proven through licensure in psychology, social work, or mental health counseling, however, such licensure is not strictly necessary. · Must have 3-5 years of experience in sexual or domestic violence organization. Experience in similar fields (human trafficking organizations, hate crimes, child abuse) will also suffice. Licenses, Certifications, and/or Registrations -- Master's degree in Social Work, LICSW required. - Must be DPH-certified as a rape crisis counselor or have the willingness to be so trained. - Must have appropriate training as a domestic violence advocate or the willingness to be so trained. Knowledge and Skills · Multiple cultural and linguistic skills sets strongly preferred. · Must have a demonstrated ability and skill in conflict negotiation and resolution. · Must have strong analytical and skills. · Must have strong written and oral communication skills. · Must have the ability to work independently and make autonomous decisions. · Must have ability to work as a member of a team with program staff, hospital staff, and members of the larger community. · Must be committed to the program's mission of social justice and non-violence. Additional Job Details (if applicable) Monday-Friday 9am-5pm, On-site. Remote Type Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $21.78 - $31.08/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary The Employee Assistance Program (EAP) Counselor supports the mission of the EAP and provides employee assistance services to staff, employees, and their immediate family members across Mass General Brigham, as well as to employees of all affiliated client companies that have arranged for EAP services. These services include clinical assessment, short-term counseling and referral, establishment of community linkages and a provider network, case monitoring, and follow-up. Hybrid Schedule: This position will require at least 2 days onsite at Brigham and Women's Hospital and/or Mass General Hospital Essential Functions * Offers confidential behavioral health assessments, short-term counseling, crisis intervention, referrals, and follow-up support to employees and their household members. * Adheres to standard procedures, ensuring confidentiality, ethical conduct, and timely documentation for program evaluation. * Acts as a liaison between clients and supervisors with permission, and consults with managers and HR on employee or workgroup issues. * Works closely with Occupational Health, Employee Relations, and HR to address employee concerns and coordinate care. * Maintains and updates a network of internal and external referral resources to ensure high-quality support for clients. * Delivers orientations, well-being trainings, and workshops to promote EAP services and workplace mental health. * Participates in EAP organizations and ongoing training to stay current with best practices and regulations. Qualifications Education * Master's Degree Social Work required * Master's Degree Psychology required * Master's Degree Health & Human Services required Licenses and Credentials * Licensed Clinical Social Worker [LCSW - State License] * Licensed Mental Health Counselor [LMHC - State License] Experience * Clinical training and experience in chemical dependency 0-1 year preferred Knowledge, Skills and Abilities * - Proficient in crisis intervention techniques to support individuals in acute distress. * - Knowledgeable in conducting clinical assessments, including substance use evaluations and appropriate interventions. * - Experienced in providing grief counseling to individuals and families. * - Knowledgeable in motivational interviewing to encourage behavioral change. * - Competent in client assessment, referral processes, and follow-up care coordination. * - Familiar with the use of standardized clinical measurement tools (e.g., PHQ). * - Strong communication, interpersonal, and organizational skills. * - Ability to collaborate effectively with multidisciplinary teams while maintaining strict confidentiality. Additional Job Details (if applicable) Remote Type Hybrid Work Location 175 Cambridge Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $62,400.00 - $90,750.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Boston Emergency Services Team (BEST) Criminal Justice Diversion clinician will work collaboratively with the Winthrop Police Department and the Winthrop Health Department to respond to selected law enforcement calls for service as a crisis response specialist. In their role, the clinician will provide crisis intervention, psychological first aid, mediation and linkages to appropriate and available community services, with a primary focus on youth and adolescents, and their families. Additionally, they will collaborate with the larger Winthrop community, including Winthrop Public Schools, to identify families or individuals with behavioral health or substance misuse challenges. Community partners include but are not limited to the Winthrop School Department, Winthrop Fire Department, Emergency Medical Services and the courts. For identified persons, the clinician may perform outreach in an attempt to divert them from the criminal justice system and towards appropriate care and services. Position: Clinician, Winthrop CLEAR Program Department: Psychiatry BEST Schedule: Part Time, Per Diem ESSENTIAL RESPONSIBILITIES / DUTIES: * This clinician will work collaboratively with the Winthrop Police and other community agencies, and will be available to assist officers and providers with individuals exhibiting signs of mental distress. * The clinician will provide assessments on-site, in the community, or at the police district. * The clinician will assist in delivering rapid access to community mental health, substance misuse and psychiatry services, including urgent linkage to other components of the BEST system. * When appropriate, the clinician will assess for and administer Section 12 involuntary psychiatric holds or assist and support family members in obtaining a Section 35 for involuntary substance misuse treatment. * The clinician will partner with local agencies in formulating plans for appropriate levels of care for identified individuals who are in psychiatric crisis. * In collaboration with the Clinical Supervisor, the clinician will identify ways to further engage youth and their families, including facilitating groups, as is appropriate. * In conjunction with the Winthrop Health Department, the clinician will assist in gathering statistical data related to law enforcement calls involving a component of behavioral health, and will work to identify gaps in service. * Must adhere to all of BMC's RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: * Master's Degree in social work, mental health counseling or related field required CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: * License eligible required * Must be able to successfully pass a CORI EXPERIENCE: * Two + (2) years of fulltime or equivalent part-time experience in the field of behavioral health with a diverse range of populations served. KNOWLEDGE AND SKILLS: * Knowledge of community resources and agencies that serve families affected by trauma or homicide. * Experience working with crisis intervention services desirable. * Ability to function and make decisions in a fast-paced environment. * Ability to work on an interdisciplinary team. * Cultural sensitivity and comfort with a wide range of racial and ethnic populations. * An organized work style, good follow through skills and ability to keep organized written documentation. * Demonstrated skills in the provision of services in a multicultural environment. Experience in health or hospital settings desirable. * Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus. * Preference given to applicants who reflect the cultural and language diversity of the Boston Medical Center patient population. Successful applicants will have extensive knowledge of mental health and substance use disorders, conflict resolution and crisis intervention. Through the role, the clinician will gain a basic knowledge of the criminal justice system through on the job learning, but the ideal candidate must have the ability to: understand law enforcement culture, procedures and general orders and establish and maintain rapport with both police officers and an increasingly diverse community. Compensation Range: $29.57- $43.03 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Boston Emergency Services Team (BEST) Criminal Justice Diversion clinician will work collaboratively with the Winthrop Police Department and the Winthrop Health Department to respond to selected law enforcement calls for service as a crisis response specialist. In their role, the clinician will provide crisis intervention, psychological first aid, mediation and linkages to appropriate and available community services, with a primary focus on youth and adolescents, and their families. Additionally, they will collaborate with the larger Winthrop community, including Winthrop Public Schools, to identify families or individuals with behavioral health or substance misuse challenges. Community partners include but are not limited to the Winthrop School Department, Winthrop Fire Department, Emergency Medical Services and the courts. For identified persons, the clinician may perform outreach in an attempt to divert them from the criminal justice system and towards appropriate care and services. Position: Clinician, Winthrop CLEAR Program Department: Psychiatry BEST Schedule: Part Time, Per Diem ESSENTIAL RESPONSIBILITIES / DUTIES: This clinician will work collaboratively with the Winthrop Police and other community agencies, and will be available to assist officers and providers with individuals exhibiting signs of mental distress. The clinician will provide assessments on-site, in the community, or at the police district. The clinician will assist in delivering rapid access to community mental health, substance misuse and psychiatry services, including urgent linkage to other components of the BEST system. When appropriate, the clinician will assess for and administer Section 12 involuntary psychiatric holds or assist and support family members in obtaining a Section 35 for involuntary substance misuse treatment. The clinician will partner with local agencies in formulating plans for appropriate levels of care for identified individuals who are in psychiatric crisis. In collaboration with the Clinical Supervisor, the clinician will identify ways to further engage youth and their families, including facilitating groups, as is appropriate. In conjunction with the Winthrop Health Department, the clinician will assist in gathering statistical data related to law enforcement calls involving a component of behavioral health, and will work to identify gaps in service. Must adhere to all of BMC's RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Master's Degree in social work, mental health counseling or related field required CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: License eligible required Must be able to successfully pass a CORI EXPERIENCE: Two + (2) years of fulltime or equivalent part-time experience in the field of behavioral health with a diverse range of populations served. KNOWLEDGE AND SKILLS: Knowledge of community resources and agencies that serve families affected by trauma or homicide. Experience working with crisis intervention services desirable. Ability to function and make decisions in a fast-paced environment. Ability to work on an interdisciplinary team. Cultural sensitivity and comfort with a wide range of racial and ethnic populations. An organized work style, good follow through skills and ability to keep organized written documentation. Demonstrated skills in the provision of services in a multicultural environment. Experience in health or hospital settings desirable. Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus. Preference given to applicants who reflect the cultural and language diversity of the Boston Medical Center patient population. Successful applicants will have extensive knowledge of mental health and substance use disorders, conflict resolution and crisis intervention. Through the role, the clinician will gain a basic knowledge of the criminal justice system through on the job learning, but the ideal candidate must have the ability to: understand law enforcement culture, procedures and general orders and establish and maintain rapport with both police officers and an increasingly diverse community. Compensation Range: $29.57- $43.03 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The position will support Employee Resilience efforts for all Boston Medical Center Health System employees, primarily focused on BMCHS sites in Brockton, MA. The Employee Resilience Clinician will provide direct support in response to critical incidents and workplace stressors; as well as provide trainings (in such areas as stress management, crisis management, emotional wellness, etc.), and peer-to-peer support. The ERP Clinician will be responsible for covering Employee Resilience support at BMC South Medical Hospital, Brockton Behavioral Health Center Inpatient Psychiatric Service, and BMC Clinical Stabilization Services Unit. Provides individual employees and teams across the hospital system with direct support as it relates to adverse events and occupational stress injuries. Manages and executes the expansion of mental wellness initiatives that meet the needs of employees from a wide range of disciplines. Proactively rounds & connects with high-performance units and floors, to assess for needs and stay up-to-date on adverse events, morale, etc. Build relationships with stakeholders at various sites across disciplines and specialties (i.e. support staff, nursing, physicians, mental health providers, SUD counselors, admin operations, etc.). Collaborates with internal stakeholders and partners to provide holistic support & resources for employees. Available during evening hours on occasional basis. Position: Employee Resilience Clinician - Brockton Department: BMCHS Occupational Health Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Supports Employee Resilience Program's strategic vision as a subject matter expert in emotional wellness support and crisis management throughout the Hospital and Health System. Crisis Management Collaborates with relevant leadership, groups, and committees as needed Supports employees with the emotional impacts of assaults and other critical incidents Team Support Assists with supervising Peer Support Program and program expansion Trains employees in Stress First Aid and other relevant wellbeing workshops and trainings Leads Critical Incident Emotional Debriefings following Adverse Events and/or as requested Assists in facilitating Resilience Rounds and Team support workshops Propose, develop, and implement programming, training, and workshop resources as needed under the guidance of the ERP Director Outreach & Team Support Coordinate and facilitates Resilience Rounds with various departments, programs, and specialties Proactive outreach including attendance at Daily Huddles and Challenging Inpatient Situation meetings rounding on the floors, attending team meetings and huddles; additional customized outreach as needed Have proficient knowledge of the different norms and cultures throughout the hospital/health system, and be able to relate to our employees from where they are - across disciplines and professional roles Facilitate groups and provide trainings to the various audiences (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Masters' degree in Social Work (MSW) or mental health counseling, or related field required. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Independent Licensure to practice as a social worker in the Commonwealth of Massachusetts (LICSW) or licensed mental health counselor (LMHC / LMFT) and/or related field required. EXPERIENCE: A minimum of 3 years progressive experience as a mental health counselor, with Crisis Management experience. Experience in medical settings, community health settings, mental health and psychiatric settings preferred. Experience in Employee Assistance is beneficial. Having experience in Stress First Aid, Psychological First Aid and/or Critical Incident Stress Management preferred. Active membership in professional and leadership organizations preferred. KNOWLEDGE AND SKILLS: Must have a strong clinical foundation and understanding of trauma-informed care in the health care setting Excellent interpersonal communication and negotiation skills in interactions with employees, senior leaders, physicians, and health care team colleagues Strong written and oral communication skills Ability to work with people of all social, economic, and cultural backgrounds; be flexible, open-minded, and adaptable to change Displays empathy, respect, and appropriate judgement Knowledgeable of community resources, particularly services available to employees with limited payment resources Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint, etc.) Strong organizational and time management skills, as evidenced by a capacity to prioritize multiple tasks and role components Must be able to create and facilitate trainings to multiple audiences based on the needs of the requesting audience. Must be comfortable in facilitating groups and presenting to large audiences Proficiency in languages in addition to English are strongly encouraged to apply (including but not limited to Spanish, Portuguese, Cape Verdean Creole, Haitian Creole) Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.