Capgemini jobs in Des Moines, IA - 20 jobs

Infosys McCamish Skill: Customer Service Process Specialist We are seeking a detail-oriented and proactive Process Specialist to join our operations team. This role is critical in ensuring the accuracy of forms and legal documents, managing workflows, and collaborating with our offshore team to meet service level agreements. The ideal candidate will be a self-starter with strong organizational skills and a passion for process improvement. Primary Responsibilities * Review forms and legal documents for completeness and accuracy. * Collaborate with offshore teams to ensure timely and accurate processing within SLA guidelines. * Manage queues and workflows to optimize operational efficiency. * Update and maintain Standard Operating Procedures (SOPs). * Conduct research into problem cases and provide innovative solutions to improve processes. * Take ownership of client issues and drive resolution with minimal supervision. Location for this position is Des Moines, IA. Your responsibilities include but may not be limited to * Experience with customer management applications. * Demonstrated ability to quickly learn new processes and internal systems. * Strong business acumen and work ethic. * Ability to multitask and prioritize effectively in a fast-paced environment. * Commitment to protecting client personal information and maintaining confidentiality. * Proven ability to work independently with minimal direction. * Excellent interpersonal and client communication skills. * Strong organizational and written communication skills. * Problem-solving mindset with a focus on ownership and accountability. * Experience in working with Annuity Contracts and Life Insurance Policies. Qualifications: Required * High School Diploma or GED Equivalent. * At least 2 years of experience in the job description below Preferred * Analytical skills * Oral and written communication skills * Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework * Ability and willingness to learn multiple financial concepts and systems * Flexibility in a fast-paced, team-oriented environment * Organizational and follow through skills * Sensitivity to service and quality * Producer Management/Compensation skills preferred but not required Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. About Us Infosys McCamish Systems,(*********************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(******************* Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/

Infosys is seeking a Senior Manager Client Services or Sales Scaling Client Partner to support a portfolio of financial services accounts for our BFS Practice. The Senior Manager-Client Services (SMCS) is responsible for all client interfaces within the assigned account scope. The SMCS works together with their manager (Group MCS) to build an account plan and direct client management activities based on the account plan. Role Description: * Assess industry trends, customer needs and Infosys capabilities to identify vertical solutions/offerings for consumer product customers * Client relationship management and business development: manage client relationships, build a portfolio of $20M or more * Develop and present solutions & roadmap for service offerings * Collaborate with relevant units to develop and launch the solutions/offerings * Collaborate with sales and account teams in launching the solutions/offerings * Orchestrate the pre-sales and sales process to close deals * Provide oversight during implementation and plough back learning to improve the solutions/offerings Required Qualifications: * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education * 15+ years of experience, with strong consulting and industry solutions experience * Knowledge of the financial services industry specific go-to-market solutions * Good understanding of the consumer products and retail industry specific business issues and drivers * Hands-on experience with vertical service offering creation, proposal creation and leading proposal presentations * Strong leadership, interpersonal, communication and presentation skills * Wide variety of IT and business consulting engagement experience within a Global Delivery model * Candidates authorized to work for any employer in Canada OR the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: * MBA degree or foreign equivalent and 15+ years of experience * Knowledge of industry specific go-to-market solutions for BFS * Strong understanding of industry specific business issues and drivers * Experience running large multi-location consulting engagement teams * Track record as an Account Manager in a rapidly growing client relationship * Experience managing $20mm+ portfolio consisting of multiple accounts * Able to travel as needed

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. **This role is not eligible for immigration sponsorship.** The application window will be open until at least **August 15, 2024** . This opportunity will remain online based on business needs which may be before or after the specified date. **West Des Moines, IA; Kansas City, MO; Charlotte, NC; Durham, NC; Nashville, TN; Omaha, NE:** This role offers a competitive on-target earnings (OTE) of $66,667 - $73,334 annually ($30,000 base + uncapped sales bonus) + benefits. Your compensation includes a base salary plus an uncapped commission structure. Those who are on-target for 6 months are recommended for promotion that includes a higher base salary and related OTE. **Huntsville, AL; Mesa, AZ; Atlanta, GA; Austin, TX; San Antonio, TX:** This role offers a competitive on-target earnings (OTE) of $75,000 - $82,500 annually ($33,750 base + uncapped sales bonus) + benefits. Your compensation includes a base salary plus an uncapped commission structure. Those who are on-target for 6 months are recommended for promotion that includes a higher base salary and related OTE. **Role Description** The Direct Sales Representative is responsible for increasing the number of active paid residential customers within a market through door-to-door interactions. This role primarily sells to residential homes and may include an opportunity to contribute across multiple dwelling units (MDUs). You will be working outdoors going from home to home to achieve sales goals. You will work closely with your team leader and team members building strong relationships and identifying opportunities to improve sales techniques. **In this role, you'll:** + Prospect residential customers by promoting GFiber's internet services. + Build a lead pipeline through door-to-door interactions and conduct in-person, phone and/or email follow-up. + Update the Customer Relationship Management (CRM) tool with relevant customer information, conversion status and notes. + Partner with team members to ensure a seamless customer experience. + Communicate the GFiber value proposition to customers. + Demonstrate knowledge of GFiber's network and technical deployment. **At a minimum we'd like you to have:** + High school diploma or GED. + Ability to exert yourself physically over extended periods of time, including frequent bending, kneeling and climbing stairs. + A valid driver's license and access to reliable transportation during the workday. + Ability to pass a motor vehicle records check that meets company standards. **It's preferred if you have:** + Experience in sales, account management or customer service. + Experience in the ISP or telecom industry. + Proficiency in SalesForce or other industry leading lead management software. + Proven track record of strong work ethic, ability to navigate ambiguity, and solid communication skills. + Ability to communicate in Spanish. \#LI-DNI GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. (******************************************* For more information please refer to our Equal Employment Opportunity Policy (******************************** and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) (**************************************************************************** . It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form (****************************************************************************************************************************************** . Our candidate accommodations team will then connect with you to confidentially discuss your options.

Job Description: Field IT Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. This role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment. Primary Skill Required Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc. Detailed Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Preferred Skills: • Excellent problem-solving, communication, and documentation skills • Ability to work independently and manage technical issues. • Willingness to learn new technologies and adapt to different roles Good to have any or more certificates such as: CompTIA A+, Microsoft Certified Desktop Support Technician The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

The person will be part of the "Quality and Risk Management" team of Infosys McCamish. The person has to co-ordinate with IT / Business Operations, Corporate and Client Stakeholders to implement all necessary Risk and Information security best practices, ensuring compliance to organization policies and procedures, and client requirements with respect to products, platforms, Business Services at all Infosys McCamish locations across the globe. Responsibilities may include but are not limited to: * Risk Assessment and Security Controls implementation * Conduct Risk Assessment and help stakeholders in closing the assessment gaps * Implementation of Infosec controls, testing of evidences, and reporting, across IT development and Business Operations * Working knowledge on Secure Software Development Life Cycle (SSDLC) and Secure Release Management * Define and implement policies and procedures with respect to Risk / Information security, Business Continuity and Data Privacy. * Co-ordinate with internal stakeholders to get the right information and publish metrics, status reports and initiatives dashboard to all internal and external stakeholders. * Review client contracts and provide right inputs for decision making, map organization controls, track and ensure contractual compliance. * Implementation knowledge of Information Security, Business Continuity, Data Privacy, Cloud Security Management System standards like ISO 27001, ISO 27701, ISO 27017, ISO 27018, ISO 22301, NIST, CISA, SOC 1, SOC 2 etc. is preferable. * Audits * Auditing Suppliers / Vendors periodically in terms of their compliance to Information security standards as per MSA/contract. * Auditing the IT infrastructure components, say, servers, networks, applications (both internal and third party), scanning the vulnerabilities, define appropriate controls and certify them to use it in our business. * Conduct Internal Information Security Audits, Risk Audits and Compliance Audits and work with the teams to ensure closure of Audit findings. * Facilitate external audits with certifying bodies and ensure certification / Recertification (ISO 27001, SSAE 18 - SOC1, SOC2, etc.,) * Facilitate Client audits, responses to Client questionnaires, create and demonstrate audit evidences, artifacts and documentation on Information security controls by coordinating with all internal / client stakeholders. * Handling Security Incidents, Audit Non-conformities, Process deviations and Complaints pertaining to Risk / Information Security and ensure that the process owners are defining and implementing the relevant corrective / preventive actions and close the same. * Change Management / Process Improvements / Quality Assurance * Define and implement change initiatives in the areas of Risk / Information Security, Business Continuity and Data Privacy to meet organizational goals. * Identify continuous process improvement opportunities, define and implement best practices, and drive an improvement culture across the organization. * Knowledge on Quality Assurance processes, creating Standard Operating Procedures / templates / records is preferable. Soft skills * Professional working proficiency in English is a must. * Working knowledge on MS-Office productivity tools or equivalent is a must. * Knowledge on using AI tools is preferred. Qualifications: Basic: * Minimum of a bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. * At least 7 years of experience related to the job description. Preferred * Certifications in the areas of Information Security, Cyber Security, Business Continuity and Data Privacy such as CISA, CISSP, CRISC, COMPTIA, ISO 27001/ 27701/ 22301 Lead Auditor or equivalent. Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. About Us Infosys McCamish Systems, (*********************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. (******************* Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995. It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPO clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys McCamish Domain: Life Insurance Skill: Customer Service Senior Process Associate In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you'll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals. Location for this position is Des Moines, IA. Qualifications: Required High School Diploma or GED Equivalent. At least 1 years of experience in the job description below Preferred Intermediate level of experience with Microsoft Outlook, Excel, and Word. Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery. Excellent service orientation and work ethic Must be committed to protecting client and producer confidential information. Must be able to work independently with minimal direction. Excellent interpersonal skills, internal and client facing. Strong analytical, organization and communication skills (written and verbal). Your responsibilities include but may not be limited to Manage large amounts of inbound calls in a timely manner Identify customers' needs, clarify information, research every issue, and provide solutions Provides excellent customer service by responding to email and phone requests. Escalates needed issues to designated level to ensure service results in customer satisfaction. Executes transaction processing in order to meet timeliness and quality standards. Works with team to meet service and quality standards. Build sustainable relationships and engage customers by processing the extra mile. Completes internal and external training for new or revised processes as needed. Keep records of all conversations in our call center database in a comprehensible way Assists with additional agent issues as needed. Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. About Us Infosys McCamish Systems,(*********************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(******************* Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least February 6th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. This role is not eligible for immigration sponsorship. Area Description The GFiber Inventory Acquisition team is responsible for business-to-business partnerships with the Real Estate industry that secure the rights for GFiber to install our infrastructure and access potential customers (including multifamily/apartment/condo, multi-tenant/commercial/office, and single family/HOA/private road entities). Role Description As a Senior Real Estate Partnerships Lead at GFiber, you will play a pivotal role in expanding our network reach and market penetration by developing and managing strategic partnerships. Your success will be defined by your ability to help increase the number of households that have the ability to order GFiber services through outside field sales activities and the mentorship you provide your team members You will also be responsible for coaching and developing your team, participating in the hiring process for new team members, and driving a culture of continuous improvement. In this role, you'll: Own relationships with GFiber partners and C-level executives who own large portfolios of properties. Drive building inventory growth autonomously. Lead a team, with training and mentoring responsibilities focused on maximizing sales performance by ensuring best practices and set clear goals/expectations tied to the overall strategy, including coaching, development, and leading the hiring process for new team members . Use data to understand the market and identify trends while crafting short and long term strategies. Be able to effectively communicate sales results to executive stakeholders. Leverage in-depth knowledge of sales and relationship development to complete complex challenges with partners (e.g. uses negotiation skills to determine proper business requirements in order to gain mutual acceptance for right of entry agreements). Achieve quarterly sales goals by executing against funnel metrics in a complex sales environment, while providing accurate sales forecasting and strategic sales updates to leadership as needed. Convey to partners and team members knowledge on GFiber's network and technical deployments. At a minimum we'd like you to have: Bachelor's degree or equivalent practical experience. 7 years of sales experience working with partners and meeting or exceeding goals/quotas. Experience mentoring teammates and/or managing a team. Experience with a Customer Relationship Management (CRM) database. Must have a valid driver's license. Ability to pass a motor vehicle check that meets company standards It's preferred that you have: Master's degree or equivalent practical experience. Experience in the telecommunications or ISP industry as well as an understanding of the multi-family real estate industry. Experience leading cross-functional teams including sales engineers, technical operational partners, and external partners. Demonstrated success with large complex commercial and legal negotiations working with procurement, legal, and business teams in large enterprises. Ability to use written and verbal communication to clearly and concisely articulate ideas and next steps to internal stakeholders and customers. This role offers a competitive on-target earnings (OTE) of $193,720 annually ($116,000 base + uncapped sales bonus) + benefits. GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least January 27th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. This role does not offer immigration support. Area Description The Central Region Sales team is a key contributor to our customer growth and market expansion. This region includes Kansas City, Des Moines, Omaha, Chicago and Denver. We collaborate closely with various sectors in the residential and commercial space, including: multifamily, small and medium business, residential direct sales, and retail. Through these channels, we drive penetration and growth across diverse markets. Role Description As the Head of Sales, you will launch and run the sales activities for customers in single family homes, multi-unit dwellings, retail, and small to medium business in the Omaha and Des Moines metro areas. In your role, you will be responsible for all aspects of sales, including hiring and developing the local sales teams, ensuring that the local budget is driving effective growth and penetration, reviewing contracts, partnering to grow GFiber awareness, and presenting innovative strategies and data to leadership. You will report to the regional General Manager, who you will work with to ensure the team is running efficiently as you focus on customer acquisition/growth, penetration, and retention. While based in either Omaha or Des moines metro area, you will also travel to the two metro areas to lead not only the local sales teams (e.g., commercial, retail, inventory acquisition), but regularly collaborate with internal/external cross-functional partners, providing data-driven analysis, recommendations, and actionable strategy that drive business results. In this role, you'll: Drive customer growth by working with the Market team to develop and execute effective sales strategies. Lead, develop, and manage sales teams (e.g., door-to-door, inventory acquisition, vendor partners) responsible for customer acquisition, growth, retention, and penetration for residential and commercial properties. Regularly present data-driven strategies and recommendations around sales growth, retention, and penetration to the leadership team then actioning them. Build out sales plans that effectively use data to measure sales efforts and outcomes. Review and manage all contract agreements, ensuring a high-level of communication and transparency, both in the field and in the office. Collaborate with your technical operations partners to build and sustain a healthy network. Grow and maintain relationships with key partners, ensuring high levels of customer satisfaction and loyalty, in multiple metro areas. At a minimum, we'd like you to have: Bachelor's degree or equivalent practical experience. 8 years of direct leadership experience in sales or operations roles with core responsibilities of managing teams, growing the business and customer base, managing customer expectations and relationships. Experience presenting data and strategy-based recommendations on channel metrics and performance to executive leadership. Experience working and communicating, both written and verbally, with internal and external cross-functional teams (e.g., marketing, field maintenance) and stakeholders to execute strategies that deliver business growth and results. Ability to travel up to 20% of the time. It's preferred if you have: Master Business Administration degree or equivalent practical work experience. Business-to-business (B2B) sales and/or marketing experience, ideally focused on acquiring residential and commercial businesses. Prior experience in roles that used project management, business judgment, experiment design, analytical and quantitative skills at an internet service provider (ISP) or telecommunications company. Experience operating in roles that require both leader and practitioner capacities (e.g., closing deals and helping to identify growth/training opportunities for your direct reports). The US base salary range for this full-time position is between $163,600 - $180,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process. #LI-DNI GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

Process Specialist Claims Examiner In the role of Process Specialist, you will serve as a subject matter expert for the claim team in answering team member questions regarding case specifics and assisting with complicated cases. You will respond to phone and email inquiries related to claims and follow up on any outstanding requirements within a specified timeframe. You will maintain detailed, compliant, and accurate documentation of all claim activity and collaborate with the team to update procedures and develop new procedures as appropriate. Responsibilities: Serve as an SME for claim team in answering team member questions regarding case specifics and assisting with complicated cases. Customer Service Experience - respond to phone and email inquiries related to claims. Follow up on any outstanding requirements within a specified timeframe. Maintain detailed, compliant, and accurate documentation of all claim activity. Collaborate with team to update procedures and develop new procedures as appropriate. Coordinate special projects as assigned. Training in new procedures. Perform quality reviews on claims/letters. Qualifications: Basic High School Diploma or GED Equivalent. Will also consider three years of progressive experience in the specialty in lieu of every year of education. 2 years' experience relevant to the job description Preferred Associate or bachelor's degree 3 years' experience analyzing life claims. Effective written and verbal communication skills Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework Organizational and follow through skills. Sensitivity to service and quality Ability to work with confidential information. Your responsibilities include but may not be limited to Serve as a SME for claim team in answering team member questions regarding case specifics and assisting with complicated cases. Customer Service Experience - respond to phone and email inquiries related to claims. Follow up on any outstanding requirements within a specified timeframe. Maintain detailed, compliant, and accurate documentation of all claim activity. Collaborate with team to update procedures and develop new procedures as appropriate. Coordinate special projects as assigned. Training on new procedures. Perform quality reviews on claims/letters. Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. About Us Infosys McCamish Systems,(*********************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(******************* Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

In the role of a Process Specialist, you will lead the knowledge and content management process for Call Center and Processing departments for life insurance and annuity products. This role will be responsible for the content management system that houses product information, forms, processes, etc. This role involves creating detailed sitemaps, collaborating with cross-functional teams, and supporting the development of user-friendly digital experiences. Responsibilities * Complete updates to maintain accuracy of online content management system * Create new intranet pages * Organize and maintain large amounts of information and documents * Collaborate with operations teams and business stakeholders to diagnose needs and implement solutions * Partner with subject matter experts when needed to create or update content * Lead knowledge and content management projects * Consistently track changes and updates in order to document progress Qualifications Basic * High School Diploma or equivalent * At least 2 years of experience Preferred * Experience using HTML and CSS * Life insurance and annuity experience * Ability to analyze and document business processes and offer constructive feedback for improvement to internal and external business stakeholders * Ability to learn new material quickly and ask probing/clarifying questions about the material * Possess strong communication skills and the ability to apply those skills in either verbal or written form when interacting with all levels of colleagues as well as client representatives Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). About Us Infosys McCamish Systems,(*********************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(******************* Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/

We are seeking a reliable and motivated L1 Network Technician to join our Field Services team. This entry-level role is ideal for candidates with hands-on experience in physical network installations and basic network troubleshooting. The position focuses on rack and stack, patch cabling, and supporting network device deployments in various environments. Key Responsibilities: · Perform rack and stack of network devices, servers, and related equipment · Patch cabling: install, terminate, and test Ethernet cables (copper; fiber experience a plus) · Follow cabling best practices for patch panels and cable management · Assist with cable management to maintain organized infrastructure · Use basic console commands (ping, assign IP address, copy/paste configuration) for device setup and troubleshooting · Support device connectivity and resolve basic network issues (e.g., verifying link lights, checking cable continuity) · Install and replace wireless access points (WAPs), including mounting, cabling, and basic configuration · Assist with LAN surveys: · Conduct visual inspections of network rooms, racks, and cabling layouts · Perform basic cable tracing and labeling as directed · Document findings with photos and simple reports · Identify obvious physical issues (e.g., disconnected cables, poor cable management) and report to senior staff · Document installations and updates to network diagrams as directed · Collaborate with senior engineers and client IT teams onsite and remotely · Escalate unresolved or complex issues to L2 engineers or third parties · Maintain a safe work environment and follow all safety protocols · Physical ability to lift/carry equipment, climb ladders, and work in confined spaces · Willingness to work at heights up to 12 feet (ladders) and up to 40 feet (scissor lifts) as needed · Work in various environments: data centers, office buildings, construction sites · Perform other related tasks as required · Must have reliable transportation, be able to drive up to 500 miles, be willing to fly longer distances, and be away from home 75%; must live near a major airport. Knowledge and Experience · Basic understanding of network device connectivity and cabling standards · Familiarity with console access and basic network commands (ping, IP assignment) · Experience with cable testing tools and equipment preferred · Experience installing and replacing wireless access points (WAPs) preferred · Low voltage cabling experience a plus, but not required · Exposure to LAN survey activities (visual inspections, cable tracing, documentation) a plus · Ability to read and follow network diagrams and instructions · Good problem-solving and communication skills · Ability to work independently and as part of a team · Customer-focused and proactive approach to tasks Qualifications · High school diploma or equivalent required; technical school or coursework in IT/networking a plus · 1-3 years of experience in network installation, cabling, or related field preferred · No certification required; willingness to learn and obtain certifications as needed · Existing OSHA-10, Scissor Lift, and Fall certifications a plus; willingness to obtain at company expense required About NTT DATA Services: NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. \#LI-NorthAmerica

Infosys is seeking a Senior Manager Client Services or Sales Scaling Client Partner to support a portfolio of financial services accounts for our BFS Practice. The Senior Manager-Client Services (SMCS) is responsible for all client interfaces within the assigned account scope. The SMCS works together with their manager (Group MCS) to build an account plan and direct client management activities based on the account plan. Role Description: Assess industry trends, customer needs and Infosys capabilities to identify vertical solutions/offerings for consumer product customers Client relationship management and business development: manage client relationships, build a portfolio of $20M or more Develop and present solutions & roadmap for service offerings Collaborate with relevant units to develop and launch the solutions/offerings Collaborate with sales and account teams in launching the solutions/offerings Orchestrate the pre-sales and sales process to close deals Provide oversight during implementation and plough back learning to improve the solutions/offerings Required Qualifications: Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education 15+ years of experience, with strong consulting and industry solutions experience Knowledge of the financial services industry specific go-to-market solutions Good understanding of the consumer products and retail industry specific business issues and drivers Hands-on experience with vertical service offering creation, proposal creation and leading proposal presentations Strong leadership, interpersonal, communication and presentation skills Wide variety of IT and business consulting engagement experience within a Global Delivery model Candidates authorized to work for any employer in Canada OR the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: MBA degree or foreign equivalent and 15+ years of experience Knowledge of industry specific go-to-market solutions for BFS Strong understanding of industry specific business issues and drivers Experience running large multi-location consulting engagement teams Track record as an Account Manager in a rapidly growing client relationship Experience managing $20mm+ portfolio consisting of multiple accounts Able to travel as needed Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. We're excited to be hosting a virtual hiring event (**************************************************************************** for our West Des Moines Direct Sales Representative roles! **Event Details:** **- Date:** January 27th, 2026 **- Time:** You pick the time! (Time slots between 9am - 12pm ET and 1pm - 5pm ET) **- Location:** From the comfort of your own space! This is a fantastic opportunity to learn more about our company, the Direct Sales Representative opportunity, and connect directly with our hiring team from the comfort of your own space. We'll be conducting interviews, sharing insights about our company culture, and answering any questions you may have about the application process. **Don't miss this chance to participate in this expedited hiring process! Continue below to APPLY NOW (**************************************************************************** !** _Top performers can earn six figures with the base salary plus an uncapped sales bonus plan. In addition, we offer exclusive sales training alongside great benefits!_ **Role Description** The Direct Sales Representative is responsible for increasing the number of active paid residential customers within a market through door-to-door interactions. This role primarily sells to residential homes and may include an opportunity to contribute across multiple dwelling units (MDUs). You will be working outdoors going from home to home to achieve sales goals. You will work closely with your team leader and team members building strong relationships and identifying opportunities to improve sales techniques. **In this role, you'll:** + Prospect residential customers by promoting GFiber's internet services. + Build a lead pipeline through door-to-door interactions and conduct in-person, phone and/or email follow-up. + Update the Customer Relationship Management (CRM) tool with relevant customer information, conversion status and notes. + Partner with team members to ensure a seamless customer experience. + Communicate the GFiber value proposition to customers. + Demonstrate knowledge of GFiber's network and technical deployment. **At a minimum we'd like you to have:** + High school diploma or GED. + Ability to exert yourself physically over extended periods of time, including frequent bending, kneeling and climbing stairs. + A valid driver's license and access to reliable transportation during the workday. + Ability to pass a motor vehicle check that meets company standards. **It's preferred if you have:** + Experience in sales, account management or customer service. + Experience in the ISP or telecom industry. + Proficiency in SalesForce or other industry leading lead management software. + Proven track record of strong work ethic, ability to navigate ambiguity, and solid communication skills. + Ability to communicate in Spanish. This role offers a competitive on-target earnings (OTE) of $66,667 - $73,334 annually ($30,000 base + uncapped sales bonus) + benefits. Your compensation includes a base salary plus an uncapped commission structure. Those who are on-target for 6 months are recommended for promotion that includes a higher base salary and related OTE. GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. (******************************************* For more information please refer to our Equal Employment Opportunity Policy (******************************** and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) (**************************************************************************** . It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form (****************************************************************************************************************************************** . Our candidate accommodations team will then connect with you to confidentially discuss your options.

Job Description: Field IT Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. This role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment. Primary Skill Required Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc. Detailed Description of project/Requirement Description * Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. * Hardware/software troubleshooting and resolution * Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. * Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies * L1 level network troubleshooting and resolution for LAN Connectivity * Hands & feet support to Backend team for Network/Server/application issue * Working with vendor support contacts to resolve technical issues * Labelling Racks & devices * Server mounting/movement * Network & Sharing printer installation * Knowledge of Office 365 support * Coverage/compliance software installation and troubleshooting * Good communication skill * Good Knowledge of DHCP, DNS. * Maintain IT inventory, coordinate vendor support, and assist with procurement * Support Mac devices * Strictly adhere to defined Service Level Agreements (SLA's) * Support recurring meetings, events, and after-hours activities as required * Documenting incidents, problems, and resolutions for future reference and for the knowledge base Preferred Skills: * Excellent problem-solving, communication, and documentation skills * Ability to work independently and manage technical issues. * Willingness to learn new technologies and adapt to different roles * Good to have any or more certificates such as: * CompTIA A+, * Microsoft Certified Desktop Support Technician The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental/Vision/Life Insurance * Long-term/Short-term Disability * Health and Dependent Care Reimbursement Accounts * Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) * 401(k) plan and contributions dependent on salary level * Paid holidays plus Paid Time Off Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Infosys McCamish Domain: Life Insurance Skill: Customer Service Senior Process Associate In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you'll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals. Location for this position is Des Moines, IA. Your responsibilities include but may not be limited to Take initiative and ownership in every call and situation Provide answers and solutions in a manner all parties can understand Research information and handles return calls/other follow-up as needed Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner Navigate multiple computer systems/applications and utilizes search tools to find information Adhere to call guidelines Meet or exceeds department quality standards Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel Life and Annuity experience Qualifications: Required High School Diploma or GED Equivalent. At least 2 years of experience in the job description below Preferred Analytical skills Oral and written communication skills Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework Ability and willingness to learn multiple financial concepts and systems Flexibility in a fast-paced, team-oriented environment Organizational and follow through skills Sensitivity to service and quality Producer Management/Compensation skills preferred but not required Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. About Us Infosys McCamish Systems,(*********************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(******************* Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/

Infosys McCamish Domain: Life Insurance Skill: Customer Service Senior Process Associate In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you'll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals. Location for this position is Des Moines, IA. Your responsibilities include but may not be limited to * Take initiative and ownership in every call and situation * Provide answers and solutions in a manner all parties can understand * Research information and handles return calls/other follow-up as needed * Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner * Navigate multiple computer systems/applications and utilizes search tools to find information * Adhere to call guidelines * Meet or exceeds department quality standards * Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel * Life and Annuity experience Qualifications: Required * High School Diploma or GED Equivalent. * At least 2 years of experience in the job description below Preferred * Analytical skills * Oral and written communication skills * Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework * Ability and willingness to learn multiple financial concepts and systems * Flexibility in a fast-paced, team-oriented environment * Organizational and follow through skills * Sensitivity to service and quality * Producer Management/Compensation skills preferred but not required Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. About Us Infosys McCamish Systems,(*********************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(******************* Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/

Infosys is seeking a Deskside Support Analyst (EUC) who has experience in troubleshooting desktop/ laptop issues and Providing advance onsite IT support for end-user devices and infrastructure, including hands-on assistance in data center environments. Ensure high availability of IT services through proactive maintenance, incident resolution, and collaboration with global IT teams. Candidate is responsible for maintaining and monitoring end-user workstations and productivity. This position performs a variety of maintenance, software installations, and break-fix support tasks to ensure end-users are capable performing the tasks required to complete their work. Candidate will be working closely with various teams to provide input on new functionality and system performance, capacity management. Required Qualifications: * Candidate must be located within commuting distance of Marshalltown, IA or be willing to relocate to the area. This position may require travel in the US. * Bachelor's degree or foreign equivalent required. Will also consider three year of relevant work experience in lieu of every year of education. * At least 2 years of Information Technology experience. * At least 2 years of experience supporting EUC devices in IT Infrastructure function. * Hands & Feet Support for Data Center (Physical Servers, Compute, application, Storage, Backup, Network devices.) * Hands on experience on reboot, console connection for Remote Access, Cable/SFP Removal/Insert, Cable Replacement, Server mounting/movement, Racking/Stacking, etc. * Experience on Installing, configuring, troubleshooting and maintaining desktop computers, Printers, peripheral equipments, and software within established standards and guidelines. * Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. * Provide executive support for clients/vendors to resolve technical issues and manage audio-visual, conferencing, and technologies * Hands on experience with L1 level network troubleshooting and resolution for LAN Connectivity. * Knowledge of Office 365 support, DHCP, DNS etc. * Must have knowledge of typical desktop applications, (Outlook, MS Teams, Skype, SharePoint, MS Office). * Support recurring meetings, events, and after-hours activities as required. * Strictly adhere to defined Service Level Agreements (SLA's) and Documenting incidents, problems, and resolutions for future reference and for the knowledge base. * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: * Planning and Co-ordination skills. * Good Communication and Analytical skills. * Ability to work in team in diverse/ multiple stakeholder environment. * Experience and desire to work in a Global delivery environment. Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental/Vision/Life Insurance. * Long-term/Short-term Disability. * Health and Dependent Care Reimbursement Accounts. * Insurance (Accident, Critical Illness, Hospital Indemnity, Legal). * 401(k) plan and contributions dependent on salary level. * Paid holidays plus Paid Time Off. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Website Mapping Specialist In the role of a Process Specialist, you will lead the knowledge and content management process for Call Center and Processing departments for life insurance and annuity products. This role will be responsible for the content management system that houses product information, forms, processes, etc. This role involves creating detailed sitemaps, collaborating with cross-functional teams, and supporting the development of user-friendly digital experiences. Responsibilities Complete updates to maintain accuracy of online content management system Create new intranet pages Organize and maintain large amounts of information and documents Collaborate with operations teams and business stakeholders to diagnose needs and implement solutions Partner with subject matter experts when needed to create or update content Lead knowledge and content management projects Consistently track changes and updates in order to document progress Qualifications Basic High School Diploma or equivalent At least 2 years of experience Preferred Experience using HTML and CSS Life insurance and annuity experience Ability to analyze and document business processes and offer constructive feedback for improvement to internal and external business stakeholders Ability to learn new material quickly and ask probing/clarifying questions about the material Possess strong communication skills and the ability to apply those skills in either verbal or written form when interacting with all levels of colleagues as well as client representatives Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). About Us Infosys McCamish Systems,(*********************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(******************* Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/

Infosys McCamish Skill: Customer Service Process Specialist We are seeking a detail-oriented and proactive Process Specialist to join our operations team. This role is critical in ensuring the accuracy of forms and legal documents, managing workflows, and collaborating with our offshore team to meet service level agreements. The ideal candidate will be a self-starter with strong organizational skills and a passion for process improvement. Primary Responsibilities Review forms and legal documents for completeness and accuracy. Collaborate with offshore teams to ensure timely and accurate processing within SLA guidelines. Manage queues and workflows to optimize operational efficiency. Update and maintain Standard Operating Procedures (SOPs). Conduct research into problem cases and provide innovative solutions to improve processes. Take ownership of client issues and drive resolution with minimal supervision. Location for this position is Des Moines, IA. Your responsibilities include but may not be limited to Experience with customer management applications. Demonstrated ability to quickly learn new processes and internal systems. Strong business acumen and work ethic. Ability to multitask and prioritize effectively in a fast-paced environment. Commitment to protecting client personal information and maintaining confidentiality. Proven ability to work independently with minimal direction. Excellent interpersonal and client communication skills. Strong organizational and written communication skills. Problem-solving mindset with a focus on ownership and accountability. Experience in working with Annuity Contracts and Life Insurance Policies. Qualifications: Required High School Diploma or GED Equivalent. At least 2 years of experience in the job description below Preferred Analytical skills Oral and written communication skills Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework Ability and willingness to learn multiple financial concepts and systems Flexibility in a fast-paced, team-oriented environment Organizational and follow through skills Sensitivity to service and quality Producer Management/Compensation skills preferred but not required Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. About Us Infosys McCamish Systems,(*********************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(******************* Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/