Service Delivery Manager jobs at Capgemini

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally. Microland's driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit ***************** for more details. Role: Service Delivery Manager - Network Infrastructure ➡️ 3 days work from Office Office Location: 2300 Lakeview Parkway, Alpharetta, GA - 30009 Job Description Role Summary: The SDM - Network Infrastructure is responsible for end-to-end delivery management of large-scale network infrastructure programs, encompassing service operations, financial governance, and client relationship management. This role ensures operational excellence, contractual compliance, and strategic alignment with customer business objectives. Key Responsibilities: Client Engagement & Program Management: · Regularly connect with client stakeholders to review service performance and drive agreed outcomes to internal visibility and client closure. · Lead the planning, execution, and governance of complex network infrastructure programs (LAN/WAN, SD-WAN, Wireless, Data Center, Cloud Connectivity, etc.). · Oversee multi-tower service delivery (Network Operations, Service Desk, Field Support, etc.) to meet SLAs and KPIs. · Drive transformation and continuous improvement initiatives across service operations. · Coordinate cross-functional teams, vendors, and service partners to ensure seamless execution. · Act as the primary point of contact for client executives and stakeholders. · Lead service review meetings, QBRs, and executive reporting sessions. · Translate client business objectives into actionable technology and service delivery goals. · Ensure transparent communication, trust, and long-term partnership with clients. Escalation Handling: · Lead the resolution of client escalations with speed, transparency, and accountability. · Coordinate with internal teams to investigate root causes and implement corrective actions. · Communicate effectively with clients during high-impact incidents, ensuring timely updates and resolution. Service Performance & Operations: · Govern incident, problem, and change management in line with ITIL v4 principles. · Drive operational excellence through proactive monitoring, root cause analysis, and service automation. · Define and track operational KPIs - availability, performance, MTTR, customer satisfaction, etc. · Support operational readiness for new services, transitions, and migrations. Governance & Reporting: · Conduct regular service reviews with clients, presenting performance metrics, risks, and improvement plans. · Prepare executive-level reports and dashboards for internal and client stakeholders. Program Financials: · Own program P&L, ensuring cost control, margin improvement, and forecast accuracy. · Develop and track budgets, financial models, and billing/revenue schedules. · Monitor resource utilization and optimize financial performance across service lines. · Support contract renewals, change orders, and commercial negotiations. Leadership & Team Development: · Lead and mentor project and service delivery teams, fostering accountability and ownership. · Promote a culture of collaboration, agility, and customer centricity. · Partner with internal leadership to align on delivery priorities and strategic initiatives. Skills & Qualifications: · Bachelor's degree in engineering, Computer Science, or related field (Master's preferred). · 10+ years of experience in IT infrastructure delivery or program management, with strong exposure to network technologies. · Proven experience in client-facing roles within IT service delivery or managed services. · Strong escalation management and conflict resolution skills. · Excellent communication, stakeholder management, and leadership capabilities. · Familiarity with ITIL framework; certifications like ITIL, PMP, or Six Sigma are a plus. · Knowledge of Network and Compute technologies will be an added advantage. · Bachelor's degree in IT, Business, or related field. (EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Title: Salesforce Technical Delivery Manager Key Responsibilities Provide technical expertise and leadership to a team of highly technical employees. Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management. Foster a collaborative, success-oriented team environment where resources are empowered and accountable. Provide work direction, delegation, and prioritization to team. Ensure compliance with company's policies, processes and procedures. Work in partnership with leadership and team members (vendors/contractors and direct reports as applicable) to deliver robust technical solutions, ensuring that service level commitments and project timelines are maintained. Ensure successful project design, configuration, performance, implementation and outstanding service delivery. Oversee the technical correctness and completeness of artifacts/documentation associated with engineering designs; pro-actively identify and resolve issues/problems. Verify that build activities are complete per the approved engineering diagrams. Redirect build activities as necessary. Oversee the hand-off of design solutions and confirm testing and validation are executed prior to the final release of new and upgraded technologies. Influence the continuous improvement of processes, policies and best practices to optimize performance and availability of technologies. Drive and develop consistent technical build, implementation and support processes. Verify designs are validated and adhere to defined standards. Ensure ongoing improvements align with standard process/service management principles and technology Systems Development Life Cycle (SDLC) methods. Evaluate, troubleshoot and participate in root-cause analysis of development and test environment issues within technical area of expertise. Once corrective action is identified, lead respective team to implement changes/improvements in designs/builds as necessary to prevent recurrence. Define, track and measure overall department performance and metrics. Complete and distribute reports, models, status updates, statistics, etc., to technology leadership as required. Provide proper escalation to leadership for issues/problems as necessary. Participate in the organization's strategic and financial planning process. Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business. Effectively present the value proposition of business appropriate emerging technologies to technology leadership. Required Qualifications Bachelors degree in Computer Science, Engineering, related field, or equivalent relevant work experience. 10+ years of experience of progressive scope/impact/responsibility (including both hands-on and leadership roles) working with technologies. Proven track record for delivering varying initiatives and driving execution. Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility. Demonstrated reasoning and troubleshooting skills. Demonstrated in-depth and hands-on experience working with salesforce platform on configuration, customization (Lightning Components, Apex, Visualforce, SOQL, etc.), integration, security, administration and other core features. Defined and delivered scalable technical solution architecture and integrated solution involving Salesforce clouds, preferably Financial Cloud. Demonstrated an understanding of integrations with third party systems through a variety of integration patterns (ESB, Pub/Sub, Point to Point, Batch, Singleton, etc.) and Salesforce capabilities (Soap, Rest, Platform Events, Streaming APIs, etc.). Preferred Qualifications Proven ability to communicate and articulate technical information across various organizational levels. Experience working in geo-dispersed team environments. Ability to negotiate or persuade others in moderately complex situations.

Produce integrated program plans and supporting documentation Analyze program and project data monitor and report on the health of the project for schedule scope budget risks and resources Prepare and present Executive level presentations and communications Lead a crossfunctional cross BU team of project managers for the assigned strategic initiatives which may include leading some component projects associated within the program as necessary Support the Program teams in solving issues and mitigating risks with effective strategies and collaboration Perform analysis on results and use data to derive conclusions Communicate analysis to key stakeholders using a clear approach and recommendation of valid solutions Support the business by sharing best practices tips tricks templates and lessons learned Mentor to junior level team members as to the proper use of tools compliance and project management as a practice Represent the Strategic Initiatives in broader program management community discussions and collaborative groups Experience and Education Bachelors Degree in Business or a related discipline PMP preferred 12 years of management consulting and or project and program management experience in a high growth complex environment Experience independently leading project teams through the project lifecycle Experience working with Senior Leaders and Executive Program sponsors Demonstrated record of delivering strong business results Demonstrated experience of indirect influential leadership managing others without having direct ownership of the team Skills and Abilities Strong communication skills written and oral An ability to build relationships in all levels of the organization

Job Title: Incident Manager Employment Type: Full-Time About the job We are seeking an experienced Incident Manager who is responsible for overseeing the lifecycle of IT incidents within the ServiceNow platform, ensuring rapid restoration of services, minimizing business impact, and maintaining high service quality. This role demands strong leadership, coordination, and communication skills to manage high-pressure situations and drive continuous improvement. Who we are iOPEX is a new-generation Digital services provider offering optimized Digital Engineering, Operations and Studio services. We are process innovators focused on extracting the best out of the investments that clients have already made. At iOPEX, we help companies realize that golden ratio where their technology and business are in complete synergy, making the company greater than the sum of its parts. Founded in 2009, the demand for our specialized process optimization and digital engineering services has helped us grow 60% YoY. We have over 3,000 employees across multiple offices in Americas, Europe and Asia. Key Responsibilities: Incident Management: Monitor, detect, and log incidents using ServiceNow. Classify and prioritize incidents based on impact and urgency. Lead and coordinate resolution efforts for P1 and P2 incidents. Ensure timely escalation and assignment to appropriate support teams. Maintain a general overview of incidents, focusing on restoration via workarounds or permanent fixes. Communication & Coordination: Act as the central point of contact during major incidents. Provide regular updates to stakeholders, including executives, technical teams, and business units. Facilitate knowledge transfer and hand-offs during major incidents. Root Cause Analysis & Reporting: Oversee post-incident reviews and root cause analysis (RCA). Generate incident reports, trend analysis, and performance metrics. Ensure completeness and accuracy of closed incidents. Process & Platform Improvement: Provide feedback to improve ServiceNow workflows and platform capabilities. Refine incident management policies and procedures. Collaborate with Problem, Change, and Release Management teams. Team Leadership & Training: Mentor and train incident analysts and support staff. Promote best practices and continuous learning within the team. Qualifications: 8+ years of experience in IT Incident Management, preferably in large-scale enterprise environments. Strong understanding of SaaS GTM processes ( Lead to Order) Strong hands-on experience with ServiceNow ITSM platform. Solid understanding of ITIL framework (Incident, Problem, Change Management). ITIL v3/v4 Foundation certification preferred. Excellent communication, coordination, and stakeholder management skills. Ability to lead cross-functional teams under pressure. Preferred Skills: Familiarity with monitoring tools and automation in incident detection. Strategic thinking and adaptability in dynamic environments.

A financial firm is looking for a Head of Enterprise Technology PMO to join their team in Jersey City, NJ. Compensation: $175-190K No visa sponsorship; U.S. Citizens or GC Holders only 5 days onsite/week in Jersey City, NJ No relocation; Candidates must be local Responsibilities: Operate demand intake and prioritization; maintain a single, ranked cross‐tower portfolio and run capacity and dependency management. Track and report project and program status, including timelines/schedule, scope, budget and forecast vs. actuals, risks and issues, assumptions, and dependencies; prepare Monthly and Quarterly Business Reviews. Lead FinOps; showback/chargeback, tagging hygiene, rightsizing, commitment coverage, and unit cost metrics. Oversee vendor and contract operations: vendor segmentation, QBRs, Service Level Agreements / Service Level Objectives. Publish executive dashboards and clear narratives for decision‐making. Coach tower leads on outcome‐based roadmaps and Objectives and Key Results (OKRs); drive consistent definitions of status, risk, readiness, and value. Lead a small PMO team as a player-coach to deliver portfolio, financials, risk & governance, and vendor outcomes. Qualifications: 10-15+ years across PMO/portfolio management, Technology Business Management / FinOps, and governance in complex technology organizations; financial services or other regulated industries preferred. FinOps experience with cloud unit economics and optimization levers; familiarity with TBM frameworks is a plus. Expertise with ServiceNow (PPM/ITSM), Jira, ERP/GL reporting, and cloud cost management tools. Strong commercial acumen (contracts and pricing), vendor segmentation, and QBR leadership. Strong written and verbal communication. Demonstrated experience with senior stakeholder engagement. Experience establishing a single, ranked portfolio across multiple technology towers. Demonstrated success improving forecast accuracy to ±3-5% and publishing trusted unit economics. Familiarity with audit and regulatory expectations relevant to investment management. Portfolio Management Professional or other relevant Project Management Institute certifications would be a plus.

Network and Security Service Delivery Manager contract Visa: USC, Green card, E3 visa, TN Visa and for Green card only on W2 Minimum 15 plus years experience required Job Description: A Network and Security Service Delivery Manager oversees the delivery of network and security services, ensuring they align with business needs and service level agreements (SLAs). This role involves managing Customer Expectation, Regular Operations, projects deliverables, handling Major incidents, and driving service improvements. Effective communication, technical expertise, and strong leadership skills are crucial for success. Key Responsibilities: Client Relationship Management: Build and maintain positive relationships with clients. Communicate effectively with clients regarding service delivery, incidents, and projects. Gather client feedback and identify opportunities for service improvement. Service Delivery Management: Ensure the seamless delivery of network and security services according to agreed-upon SLAs. Manage and optimize the performance of security infrastructure (e.g., Lan/WAN, Wireless Services, Perimeter Security Services, intrusion detection systems). Oversee the implementation and maintenance of security policies and procedures. Coordinate with internal teams (e.g., infrastructure, operations, security) and external vendors to ensure smooth service delivery. Track key performance indicators (KPIs) and metrics related to service delivery. Team Leadership and Development: Provide guidance and support to team members. Foster a collaborative and high-performing team environment. Identify training needs and facilitate professional development opportunities. Project Management: Lead and manage Network and security-related projects from initiation to completion. Ensure projects are delivered on time, within budget, and meet quality standards. Manage project risks and issues, escalating as needed. Incident and Problem Management: Act as a point of contact for security incidents and service disruptions. Coordinate incident response activities, ensuring timely resolution and communication. Conduct root cause analysis (RCA) to prevent future incidents. Continuous Improvement: Identify areas for service improvement and develop initiatives to enhance efficiency and effectiveness. Stay up-to-date with industry trends, emerging technologies, and best practices. Implement process improvements and automation to optimize service delivery. Skills and Qualifications: Strong understanding of network and security principles and technologies (Lan/WAN, Wireless, Firewalls, Load Balancers, intrusion detection/prevention, VPNs, etc.). Proficiency in project management methodologies (e.g., Agile, Waterfall). Excellent communication, interpersonal, and presentation skills. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. Experience managing teams and fostering a positive work environment. Relevant certifications (e.g., CISSP, CISM, Security+) are a plus. Ritesh Rawat Raas infotek corporation 262 Chapman road, Suite 105A, Newark, DE-19702 Phone: ************ Ext: 142, Email: **************************** Website: raasinfotek.com

About Us The Nu-Age Group, a nationally recognized Managed Services Provider with 28+ years of excellence, is seeking a highly skilled Service Desk Manager to lead our Service Desk operations. This role is responsible for delivering world-class support, driving best-in-class service delivery practices, maintaining accountability across the team, and ensuring our clients experience exceptional responsiveness, communication, and technical resolution. The ideal candidate brings strong leadership, deep MSP operational knowledge, and expert-level understanding of ConnectWise, RMM technologies, and metrics-driven management Role The Service Desk Manager will oversee the daily operations of Nu-Age's Service Desk team, ensuring timely, high-quality technical support for clients across multiple industries. This role is responsible for managing Service Level Agreements (SLAs), optimizing incident response, mentoring technicians, and continuously improving service delivery through process refinement and data-driven performance insights. The ideal candidate is based in the Tri-State area (NY, NJ, CT), a hands-on leader with strong communication skills, a passion for customer satisfaction, and is experienced in a Managed Services Provider (MSP) environment. This role will serve as the client facing and the primary point of contact when clients are seeking assistance and will act as a liaison between client and Nu-Age. The position requires strong technical troubleshooting abilities, excellent communication, organization, interpersonal skills, and a proactive, service-oriented approach to supporting daily IT needs. The role is a full-time, six-month contract. The position has for career growth for the candidate who delivers success in the role. Responsibilities Leadership & Team Management Lead, mentor, and develop Level 1-3 technicians and dispatchers to uphold Nu-Age's customer service and technical excellence standards. Foster a culture of continuous improvement, accountability, and proactive problem-solving. Provide coaching, performance evaluations, and professional development plans. Oversee scheduling, workload distribution, and escalation processes. Service Desk Operations Own daily Service Desk operations ensuring SLAs, KPIs, and client expectations are consistently met or exceeded. Oversee ticket flow, dispatch, prioritization, and escalation using MSP best practices. Ensure adherence to HDI (Help Desk Institute) standards and ITIL-aligned processes. Participate in client meetings as a service delivery leader and subject-matter expert. ConnectWise & MSP Tooling Expertise Manage and optimize ConnectWise Manage and ConnectWise Automate (RMM) environments. Maintain and enhance monitoring, alerting, patching, scripting, and automation standards. Ensure documentation accuracy within ConnectWise, IT Glue, and operational platforms. Develop and maintain BrightGauge dashboards and metric visualizations. Metrics & Performance Management Build and track KPIs including SLA compliance, CSAT, First Response, MTTR, backlog, and ticket hygiene. Conduct weekly, monthly, and quarterly performance reviews using analytics-driven insights. Identify trends, recurring issues, and opportunities for automation and process improvement. Client Experience & Communication Serve as an escalation point for clients with a calm, clear, and professional communication style. Ensure consistent, timely, and high-quality client updates on requests and incidents. Collaborate with vCISO, Professional Services, and Account Management teams to support client success. Technical Expertise Required: · Strong proficiency with ConnectWise Manage, ConnectWise Automate (RMM), and industry-standard MSP tools. · Strong knowledge of Microsoft technologies: o Windows Server o Active Directory / Azure AD o M365 administration o Endpoint management · Solid understanding of MSP-based ticketing, monitoring, automation, and escalation workflows. · Experience with BrightGauge reporting and dashboard creation. · Understanding of networking fundamentals, system monitoring, patch management, and endpoint security tools. · VMware administration experience · Cisco networking experience (switches, firewalls, Meraki preferred) · ITIL or HDI certification (or equivalent) · Experience working in a fast-paced MSP environment Qualifications: • 5+ years of Service Desk or IT operations experience within an MSP environment. • 2+ years of leadership or supervisory experience. • Proven track record of operational excellence and team performance improvement. • Strong written and verbal communication skills with a customer-focused mindset. • Ability to manage multiple priorities and perform effectively under pressure. Compensation and Benefits • 1099 Consultant - Full Time On-Site • Hourly Rate-$35.00 paid bi-weekly • Candidate will be on a probationary period of approximately six (6) months • Monday through Friday • Candidate will not be entitled to any other company benefits IE-health insurance, 401k, etc. Our Vision Partnership - We believe in the power of long-lasting partnerships, providing our clients with high-quality service and sustainable solutions which help them achieve their objectives. Accountability -We obtain superior results by challenging and proving ourselves every day to deliver on our promise of exceeding the client's high expectations. Integrity - A commitment to honesty, fairness, and trust worthiness. Empowerment - A team that carries out the values and vision of NAG with the authority to be decisive. Thoughtful creativity - Continually examine our people, processes, and technology to provide unique, creative, and efficient solutions that meet evolving challenges. Transparent Communication - A consistent willingness to engage in tough conversations with subordinates, peers, customers, vendors, and business partners through openness and respect. Teamwork - Strive for a sense of comradery while working together to achieve common goals of the team, clients, and NAG. The Nu-Age Group is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Akkodis is seeking an Incident Manager for a contract position with our Fortune 500 banking client. Rate: $38 - $40/hr W2. The rate may be negotiable based on experience, education, geographic location, and other factors. Location: Chandler, AZ or Richmond, VA - onsite 3 days a week Details: The Command Center is seeking a skilled and experienced Production Services Specialist to drive rapid resolution and stakeholder communications related to technology incidents. The ideal candidate will have a strong technical background, excellent communication skills, experience leading complex technical triage, and a proven ability to manage high-pressure situations. The primary responsibilities include leading the response to high-priority incidents, ensuring minimal disruption to services, and coordinating all necessary resources to resolve issues swiftly. You will work in concert with global technology teams, monitoring critical systems, and communicating technology incident information to Senior Executives.The position operates closely with all global line-of-business and infrastructure domain functions and is key in the prevention or containment of business impacting technology incidents. Key Responsibilities Lead real-time incident response efforts for high-impact technology disruptions. Facilitate cross-functional bridge calls and coordinate resolution teams. Create and send stakeholder communications related to technology incidents. Assess incident severity, business impact, and root cause using monitoring tools and system logs. Provide timely, accurate updates to stakeholders and executive leadership Document incident timelines, actions taken, and resolution outcomes Ensure compliance with incident management policies and governance standards Collaborate with application owners, infrastructure teams, and support functions to restore services Drive post-incident reviews and contribute to continuous improvement initiatives Maintain readiness for 24/7 support and escalation protocols Proven experience in enterprise-level incident management or technology operations Strong understanding of IT service management (ITSM) principles and practices Proficiency with incident tracking and collaboration tools (e.g., ServiceNow, JIRA, Microsoft Teams) Ability to interpret technical data and communicate clearly to non-technical audiences Excellent verbal and written communication skills, including executive-level reporting Strong organizational skills and ability to manage multiple priorities under pressure Proficient in Microsoft 365 Suite (Excel, Word, PowerPoint, Outlook) ITIL Foundation Certification or equivalent Experience in financial services or other regulated industries Exposure to enterprise monitoring platforms and analytics tools Ability to lead cross-functional teams in a matrixed environment Comfortable working across time zones and supporting global operations High emotional intelligence and situational awareness during crisis events Passion for operational excellence and continuous improvement Project management experience needed, excel as well Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Role: Change Manager Contract: 12+ Months We are seeking an experienced Program Manager to lead a large-scale transformation initiative comprising 7+ workstreams. This role involves driving client onboarding while transitioning across multiple platforms, including infrastructure, print, and facility operations. The program spans 12-18 months and requires exceptional orchestration of timelines, solutions, and status reporting. Responsibilities: Manage and coordinate multiple workstreams to ensure seamless execution of program objectives. Oversee platform transitions while maintaining operational continuity. Develop and curate content for internal and external communications, including updates, newsletters, and executive briefings. Organize and facilitate engagement activities such as town halls and recorded interviews to drive transparency and alignment. Champion change management practices, setting a strong example of how transformation can unlock future possibilities beyond the current program. Qualifications: Proven experience managing complex, multi-workstream programs. Strong communication and stakeholder engagement skills. Expertise in change management and organizational transformation. Ability to deliver high-quality content and presentations for diverse audiences

Drives program / cross platform product delivery, demonstrating leadership coupled with technical expertise across domains and the corresponding business domain knowledge Entire lifecycle from initiation to delivery: Partners with LPM, Product and Engineering owners for early engagement and prioritization process. Drives Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams and Business Partners. Cross Platform Integrated Release Planning and status reporting E2E Test Management (test data set up, test plan creation, reporting on testing status, etc.) Drive the Solutioning and architecture with engineering teams . Partners with Product Managers, New Product Development, Business Partners and Architects to help assure strategy, vision and road map alignment and execution Create data-driven insights into the delivery and execution of the program through the use of automation & metrics. Manages impediments, risks, dependencies and resourcing needs across stakeholders and senior leadership as appropriate. Support and encourage innovation through continuous exploration. Aggregates and drives End-to-End Program Increment (PI) objectives into Epic/Cross-Train Release objectives to ensure successful delivery. Track and measure capability and epic execution Manages external relationships, e.g. product partners or technology vendors on behalf of Technology organization (where appropriate). Technical Skills Inform or co-develop architecture and process flows to ensure end to end technology product solutions Understand the program's technical platforms and applications Execute solution technical alignment discussions. Bridges the gap between product teams Leadership and Coaching Coach leaders, teams in technology and product management in Lean-Agile practices and mindsets Live the Agile and SAFe Values & Principles Encourage diversity of thought and demonstrate an open mindset. Foster a culture of trust and leadership in others. Champion a learning culture to drive continuous improvements and standardization. Respectfully and purposefully challenge the status quo Inspires collaboration and quality practices between system architects & Agile teams and product teams Ensures compliance with SDLC standards across the program Ensures data integrity for the program within the Agile Management tools Influence without authority through effective change and leadership management. Minimum Qualifications Qualifications for this Position are as follows: 8+ years relevant Program and/or Project Management experience Experience with design and coding across one or more platforms and languages is ideal Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions Current/active PMI-ACP, PMP, SPC or SA certification a plus Additional Agile certifications a plus BS or MS degree in computer science or equivalent working experience is preferred

-Oversee the planning and coordination of environment setup while focusing on timely delivery of environments; manage risks and issues. (25%) Coordinate software deployments with application development teams, DevOps engineers, testers, TIERS Ops & Security and our business stakeholders to plan and coordinate environment setup and configuration. (20%) -Leading and triaging troubleshooting process for systems involving 100s of I/T services and components undergoing complex changes; exercising technical judgement as well as leadership skills in coordinating with technical subject matter experts in code, configuration, middleware, database, network and other I/T areas. Completing root cause analysis documentation; training juniors and strategizing improvement to existing process. (10%) -Oversee the troubleshooting of environment issues encountered during development in the dev/test environments. Coordinate with the Middleware, EM, database, network and development teams to identify root cause of the issue(s) reported and provide fix. Training juniors' members of the team and strategizing improvement to existing process. (10%) -Maintain the IT DevOps roadmap in accordance with SSA goals and objectives. Attend the IT Governance meeting on regular basis, develop, update and maintain the roadmap to reflect changes. Seek senior management approval. (5%) -Provide Scrum Master Support for DevSecOps teams utilizing Agile development practices, provide direction that meets SSA goals and objectives by participating in backlog grooming & user story development. Ensure user story development follow Social Services Applications' Agile guidelines, set priority, participate in retrospective ceremonies and provide feedback. (5%)

Minimum of 12-14 years of experience in development of Java and Microservices. 10+ years of experience in managing 4-5 Projects- Telecom is preferred Experience in working on multiple technologies and medium to complex systems, well versed with design standards & framework. Establishing, building, and maturing relationships with the customers Ensuring the development teams are cohesive Delivering to delight our customers Delivering effectivity and driving projects forward on time, to budget and best quality Developing understanding of clients' business, applications, and users Effectively communicating technical issues to business users Translate business needs to technical specifications Stakeholder engagement and management Assertively raise risks and issues and drive to closure Reporting and facilitating project meetings Closely work with Customer to bring new business Qualifications : Excellent client-facing skills Technical project management experience and the ability to manage projects no matter what the technology involved Experience in delivering Software Development projects Experience in establishing and running sizeable teams and ensuring effective delivery and team cohesion Agile experience and experience running Agile projects Candidates with PRINCE2/PMP certification preferred Excellent written and verbal communication skills Exposure or hands-on experience in SDLC and non-SDLC projects in emerging technologies Candidates should be familiar with best practices and be able to adapt and evolve these in line with project demands

Responsibilities Lead and manage the full lifecycle of enterprise applications (SAP, Microsoft, HRIS, CRM), ensuring stability, scalability, and alignment with business objectives. Own and optimize processes for system integrations, ensuring data flow and functionality across platforms are robust and efficient. Manage third-party integration partners and technology vendors to ensure timely delivery, high-quality solutions, and adherence to SLAs. Oversee and coordinate the rollout of new applications, upgrades, and features across multiple business units, ensuring minimal disruption to operations. Act as the primary liaison between technical teams, business stakeholders, and leadership to ensure alignment and transparency in project execution. Establish standards and documentation for application support, integration, and lifecycle management. Identify opportunities to enhance system performance, integration efficiency, and user experience across all applications. Qualifications 5-10 years of progressive experience in application management, integration, or enterprise systems support. Solid understanding of SAP, Microsoft technologies, HRIS, and CRM platforms. Proven track record of managing integrations across diverse business systems. Experience managing third-party vendors or technology partners; strong ability to coordinate cross-functional teams. Exceptional written and verbal communication skills; able to interact effectively with both technical and non-technical stakeholders. Background in application support or rollout management in early or mid-career stages is a plus. Education: Bachelor's degree in Information Systems, Computer Science, or a related field. Why Join Direct reporting line to the CTO - visibility and influence at the highest level. Exposure to multiple enterprise application ecosystems and integrations. Opportunity to shape integration strategies for business-critical systems.

Full Time Teaneck, NJ (Onsite) Exciting opportunity to join a growing IT team as the team is in the middle of a multiyear digital transformation journey. We are seeking an experienced Enterprise Application Manager to oversee the implementation, maintenance, and optimization of our enterprise software systems, including ERP, CRM, HRIS, EHS, Fleet Maintenance, Marketing, Finance and other off-the-shelf IT solutions. The ideal candidate will have strong vendor management skills, hands-on technical expertise, and a willingness to explore emerging technologies such as AI, low-code platforms (Power Apps, etc.), and automation tools. This is a hands-on leadership role requiring both strategic oversight and technical execution to ensure our enterprise applications align with business objectives while driving efficiency and innovation. Essential Job Functions: Enterprise Application Management: Lead the implementation, customization, and support of enterprise applications (ERP, CRM, HCM, etc.). Ensure system reliability, performance, and security through proactive monitoring and upgrades. Troubleshoot and resolve complex application issues, working closely with vendors and internal teams. Manage integrations between enterprise systems and third-party applications. Vendor & Stakeholder Management: Serve as the primary liaison between internal teams and software vendors, consultants, and service providers. Negotiate contracts, manage SLAs, and ensure vendors meet performance expectations. Collaborate with business units to gather requirements and align technology solutions with operational needs. Innovation & Emerging Technologies: Explore and implement AI-driven enhancements, automation, and low-code solutions (e.g., Power Apps, Power Automate) to optimize workflows. Stay updated on industry trends and evaluate new enterprise software solutions for scalability and efficiency. Drive digital transformation initiatives by leveraging modern platforms. Team Leadership & Support: Provide technical guidance to IT support teams and end-users. Develop training materials and documentation for enterprise applications. Mentor team and foster a culture of continuous improvement. Ensure timely program delivery, product quality, and costs are within budget. Coordinate cross-functional projects and dependencies to meet deadlines. Level resources across workstreams and identify areas for improvement. Performs other job related duties as assigned Requirements and Qualifications: Education: Bachelor's Degree (accredited) in Computer Science, Software Engineering, or Information Technology. 4+ years of relevant work experience in Information Technology or similar area of study. 5+ years of experience with enterprise application implementation and maintenance. 3+ years of manager experience managing a team of employees and consultants on implementation and support of enterprise application team Must possess a wide range of knowledge to support various corporate business functions Proven Vendor Management and contract negotiation skills Experience with custom connectors and APIs. Ability to handle change, multitask and keep up with a fast pace and consistently growing environment. Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. Should have requirement gathering and documentation experience Should be able to work closely with the business stakeholders and work towards the solutioning of the requirements Effective written and verbal communication Familiarity with project management software like Jira, MS Project is essential. Strong organizational skills and ability to communicate risk and status effectively

Lead and implement data governance within the company's Google Cloud environment, focusing on Google Cloud Dataplex and Data Catalog, ensuring data quality, security, compliance, and effective utilization to support decision-making and operational efficiency. Key Responsibilities: Framework & Standards: Develop and enforce a scalable data governance framework, including policies, standards, and best practices to ensure data quality, integrity, and compliance. Data Quality & Metadata: Monitor data quality, resolve inconsistencies, and manage metadata using Dataplex and Data Catalog; maintain business glossaries and data dictionaries. Collaboration & Stewardship: Partner with business units, IT, and leadership to promote data governance, establish stewardship programs, and ensure accountability. Reporting & Training: Track governance KPIs, support audits, and provide training on data governance principles and best practices. Required Skills & Experience: Experience in data governance, management, or related fields. Hands-on with GCP, specifically Dataplex and Data Catalog. Strong understanding of data governance principles, compliance, and best practices. Proficiency in SQL, data modeling, and data warehousing concepts. Excellent analytical, communication, and collaboration skills. Preferred: Experience in energy or pipeline industries. Relevant data governance or GCP certifications. Project management experience.

A Senior Technical Deployment Manager is needed to support the Environment Management Team within a large Social Services Applications division. This role will oversee application release deployments, troubleshoot complex environment issues, coordinate across multiple IT groups, and drive improvements in automation, environment stability, and Agile processes. The candidate will work with minimal direction and must demonstrate strong technical judgment, leadership, and problem-solving abilities. Key Responsibilities Oversee deployment and validation of application releases and system enhancements to production. Lead troubleshooting of environment issues across development, testing, training, and production environments. Collaborate with internal IT teams, vendors, trading partners, and consultants for environment planning and delivery. Manage environment demand planning and resource coordination for new environment setup, configuration, and refactoring across code, database, configuration, security, and platform layers. Lead improvement projects and Agile sprints focused on environment delivery, automation, and standardization. Participate in backlog grooming, user story creation, and Agile ceremonies to support application enhancements. Lead and coordinate major triage sessions involving experts across code, configuration, middleware, database, network, and operations. Provide root cause analysis documentation, coach junior staff, and drive continuous improvement. Manage CI/CD roadmap alignment with program objectives; attend IT governance meetings and prepare roadmap updates. Provide Scrum Master support for DevSecOps teams and ensure adherence to Agile guidelines. Remove impediments for Agile teams and promote self-organizing, collaborative team culture. Prepare and deliver reports on environment usage, CI/CD status, and technology proposals to leadership. Oversee staff, assign work, mentor team members, and ensure team harmony and productivity. Perform additional duties as assigned. Knowledge, Skills & Abilities Deep understanding of Agile methodologies such as Scrum, Kanban, XP, and related practices (CI/CD, ATDD, TDD, automated testing, user story development). Strong supervisory skills with the ability to assign, prioritize, and oversee work. Excellent written and verbal communication skills across all organizational levels. Ability to coach Agile teams and enforce Agile best practices. Strong knowledge of SDLC, PMLC, and software development standards. Sound decision-making skills with the ability to deliver high-quality releases on schedule. Strong analytical and critical thinking abilities, including analysis of velocity, burn-down charts, and metrics. Conflict resolution and interpersonal skills aligned with Agile values (openness, honesty, respect). Strong skills in mentoring, team building, collaboration, and planning. Experience with tools such as Jira, Rally, VersionOne, Microsoft Project, Visio, and Microsoft Office. Ability to balance detail focus with big-picture strategic thinking. Hands-on experience with monitoring / APM tools such as Splunk or Dynatrace is highly preferred. Ability to support both weekday and on-call night/weekend environment triage. Preferred Certifications PMI-Agile Certified Practitioner (ACP) Project Management Professional (PMP) Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, MIS, or related field (or equivalent experience). 5+ years of hands-on experience managing large-scale software development projects. 5+ years of hands-on experience with Scrum/Agile methodologies supporting enterprise-level application development. Experience overseeing multi-functional project teams. Strong technical background with knowledge of SDLC/PMLC processes.

MUST BE WILLING TO TRAVEL 100 percent Must have experience with building out Hyperscale Datacenters (not managing them after the build out) IES is currently seeking an experienced Project Manager with Hyperscale Data Center experience! This is a 100 percent travel position. This is a career position where you will be working with a dynamic and growing company leading a team of professionals. The Project Manager is the overall manager for assigned project. The Project Manager ensures that all contracted work is developed, implemented, installed and managed in accordance with the Company's requirements, including but not limited to, safety, quality, management and financial performance requirements. All aspects of the assigned project(s) must be carried out as efficiently as possible with respect to staffing, materials management, financial management, customer care and customer delivery goals. Job Duties and Responsibilities: The Project Manager will recruit, hire, train, manage, supervise, promote, discipline and discharge, if necessary, all project related staff. Effectively manage all human resource issues (and escalate as needed) per Company policies and procedures. Complete recommendations for project related employees' performance ratings, promotions and pay changes. Provide guidance and mentoring to meet all customer and Company goals and objectives. The Project Manager will manage the workload distribution and monitor the customer delivery and job installation progress. The Project Manager will plan for, manage, monitor and maintain project profitability to achieve Company goals. The Project Manager reviews all job cost postings for accuracy and completeness, including but not limited to, the preparation of invoices, customer collections and periodic financial reporting to the customer and management. The Project Manager will manage all related quality and safety issues on customer work. The Project Manager will participate in and/or facilitate the bid process. The Project Manager acts as the Company liaison for interface with customer representative(s). The Project Manager will create, develop and implement account process improvement(s). Other responsibilities as assigned. Min USD $80,000.00/Yr. Max USD $100,000.00/Yr. Qualifications Physical and Mental Requirements: The Project Manager must be self-motivated, positive in approach, professional and lead others to create, develop and implement project process improvement(s). Must promote the Company culture and mission to all employees, vendors, clients and business partners. Must have proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s). Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements. Must able to travel within branch territory and/or regional territory as needed. Must have the ability to learn Company and customer project management systems. Must be able to secure and maintain a Company sponsored American Express Card. Must be able to use the following trade Tools: punch tool with 110 block and 66 block blade, 6/8 position combo crimp tool, Krone/3M/BIX, butt set, volt-ohmmeter, 4-pair continuity tester and 5-gang punch tool. Education, Certification, License, and Skill Requirements: Must possess at least a High School diploma or GED equivalency; Bachelor's Degree preferred. RCDD certification preferred. Must have experience in customer interface, such as liaison between the customer and the Company. Must possess a minimum of five (5) years of supervisory or managerial experience. Must have a minimum of five (5) years of experience in telecommunications or a related technical or construction field. Must be proficient with Microsoft Office (Word, Excel and MS Project). Must meet Company minimum driving standards. Must be able to manage multiple tasks/projects simultaneously. Must have demonstrated verifiable ability to define a project, create a project scope of work, develop detailed associated tasks and manage these to final completion and customer turnover. Minimum Years of Experience 6+ License Required No Minimum Education High School Overview IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2024 fiscal year ending September 30, 2024, IES produced over $2.8+ billion in revenue and employed over 9,485 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply EEO Statement PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid. EEO & Affirmative Action The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster Disability Accommodation IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at ************** or any IES office to request assistance. IES Participates in E-Verify E-Verify Information English/Spanish Right to Work English Spanish Apply

Optomi, in partnership with our client, are seeking an experienced Senior IT Manager/IT Operations Manager, to join their team on a direct hire basis. This role is hybrid in Chamblee, GA with travel requirements of once or twice a month. We are seeking a Senior IT Manager to lead enterprise systems execution, integrations, and technology operations across a growing portfolio of businesses. This role sits between an IT Manager and Director of IT - ideal for a highly capable, hands-on leader who excels in execution, systems standardization, and scaling IT in a private-equity environment. You'll oversee key technology initiatives including software implementations, M&A integration, call center/phone system buildout, device management, and conversion from a Google environment to a Microsoft-based enterprise stack. This role is perfect for someone who thrives in a fast-paced, rapidly evolving corporate environment and wants to help shape the IT foundation of a multi-entity organization. What You'll Do IT Execution & Operations Lead day-to-day technology operations across ~50-60 employees and multiple business units Oversee device management, phone systems, call center technology, and core infrastructure Ensure smooth execution of software implementations across the enterprise Enterprise Systems & Standardization Drive conversion from Google Workspace to Microsoft 365 Implement standards across six integrated businesses to unify systems and workflows Partner with sys admin and compliance teams to maintain security and system integrity Integrations & M&A Own IT integration efforts for newly acquired businesses Coordinate with cross-functional integration teams to ensure seamless onboarding into enterprise systems Maintain IT readiness, documentation, and compliance during acquisitions Program & Project Management Lead special projects and ad hoc initiatives across the organization Support BI and data needs as they relate to system integrations and platforms Serve as point of contact for enterprise-level software rollouts and operational planning Collaboration & Leadership Work closely with leadership and executive stakeholders Serve as an onsite leader for technology operations Drive accountability, timelines, and quality across vendors, partners, and internal teams What We're Looking For Bachelor's degree required (Information Technology, MIS, Business, or related field) 7-10+ years of progressive IT experience Experience in a corporate/enterprise environment with multi-business support Strong background in software implementation, IT operations, and systems integration Experience with M&A integration, standardizing systems, and scaling IT environments Hands-on experience with Microsoft 365, Google Workspace migrations, and phone/call center systems Ability to travel 1-2 weeks per month Proven ability to drive execution, manage complex projects, and deliver high-quality outcomes Experience in a private-equity backed or high-growth environment strongly preferred Why Join Us? High-impact role shaping the IT foundation of a rapidly growing, PE-backed organization Opportunity to drive enterprise-wide transformations and integrations Direct influence on system standardization and technology roadmap Dynamic environment with significant room for growth and ownership

Work from home Your role: Responsible for the performance, availability, and reliability of our cloud-based services and underlying infrastructure, acting as a critical technical subject matter expert. * Manage, troubleshoot, and optimize containerized applications and infrastructure deployed on Kubernetes, RedHat OpenShift, and OpenStack platforms. * Serve as the Subject Matter Expert (SME) for core cloud infrastructure technologies, including advanced Linux (CentOS) system administration, Docker/Containers, and complex networking configurations. * Lead the investigation and resolution of complex, high-severity customer issues, applying strong analytical knowledge to quickly diagnose problems across the entire cloud stack. * Utilize your expertise to quickly identify root causes and implement effective, durable solutions for customer incidents. * Prepare and conduct rigorous Root Cause Analysis (RCA) for critical incidents to identify systemic issues and prevent recurrence. * Develop, test, and maintain robust automation scripts using Python and Ansible to streamline daily operational tasks and improve overall service efficiency. * Identify and implement automation opportunities to reduce manual effort in maintenance and deployment activities. * Provide end-to-end Escalation, Monitoring, and Emergency (EME) support, acting as a final escalation point to ensure service availability and meet SLAs. * Liaise directly with customers team and internal teams to understand requirements and deliver tailored technical solutions. Your Profile: * Strong knowledge and proven hands-on experience with Linux administration. * Strong knowledge of core networking principles (TCP/IP, routing, load balancing, firewalls) in a cloud environment. * Strong knowledge of Kubernetes orchestration, OpenStack platforms, and Docker/Containerization. * Solid Python scripting skills for task automation and system management. * Hands-on experience with Ansible for configuration management.' * Expertise in preparation and implementation of RCAs. * Proven experience with EME (Escalation, Monitoring, and Emergency) management processes. What We Offer * Stable Employment: Permanent contract offering long-term job security. * Learning & Development: Access to a wide range of online training platforms and professional development resources. * Language Training: Weekly virtual English classes and conversation sessions with certified instructors. Online Courses for different languages. * Health Coverage: Comprehensive prepaid medical and dental plans. * Insurance Protection: Life and accident insurance for peace of mind. * Wellness Perks: Discounts and benefits through fitness and technology partnerships. * Special Occasion benefits. #LI-DC10 #LI-Remote Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.