A leading healthcare technology company is seeking a Sr. Planner to develop production schedules and manage inventory. This role requires a Bachelor's degree and a minimum of three years' experience in production planning or related fields, preferably in a regulated industry. Key responsibilities include preparing production plans, leveraging SAP, and collaborating with cross-functional teams to resolve conflicts. The position offers a salary range of $105k - $115k, plus benefits and a hybrid work model.
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$33k-48k yearly est. 2d ago
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Referral Coordinator
Sentara Health 4.9
Virginia Beach, VA jobs
City/State Virginia Beach, VA Work Shift First (Days) Provides a direct link between patients, primary care providers, specialty providers, and insurance companies. Coordinates referral process from primary care providers as well as pre-authorization approvals for drugs and other services as ordered by provider.
Medical terminology preferred. Knowledge of Medicare, Medicaid and third party payers. One year of experience with insurance verification/referral processing preferred. Knowledge of EPIC preferred. Proficient in use of computers and excellent organizational skills.
Education
HS Diploma required
Certification/Licensure
None required
Experience
1 year of health insurance experience required.
Keywords: Talroo-Allied Health, Referral Coordinator
.
We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$17.31 - $28.85. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
$17.3-28.9 hourly 2d ago
Centralized Scheduler - Central Scheduling - Full Time
Guthrie 3.3
Sayre, PA jobs
The Guthrie Clinic works with the communities we serve to help each person attain optimal, life‐long health and well‐being. The Centralized Scheduler will provide the highest quality patient care consistent with Guthrie's Vision of Improving Health through Clinical Excellence and Compassion; Every Patient. Every time. As a first point of contact for most patients, the Centralized Scheduler provides direct, daily operational support in a manner consistent with The Guthrie Clinic's Service Excellence Standards. The Centralized Scheduler will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Performing all centralized scheduling services and procedures (as assigned), including scheduling, pre‐registration, cancellation and insurance and benefits verification. Maintaining and applying detailed knowledge of Patient Access workflows and the centralized scheduling and registration system in order to address patient inquiries about scheduling, pre‐registration, cancellation, insurance and benefits verification/billing/payments, and any self‐pay/personal financial liabilities.
Education, License & Cert:
High school graduate or GED required.
Experience:
Prior healthcare customer service, scheduling, insurance billing and payment knowledge. Two years previous healthcare experience. Previous experience using or implementing Epic. Ability to use Windows programs such as MS Word and other software packages with knowledge of medical terminology. Excellent written, verbal communication and interpersonal skills. Strong typing skills and proper phone etiquette. Ability to make independent judgment decisions about the data being gathered
Essential Functions:
1. Perform scheduling, pre‐registration, cancellation, and insurance and benefits verification and patient payment collection and all other centralized scheduling duties in compliance with customer service standards.
2. Strong customer service skills to ensure quality phone calls with the patients.
3. Execute front‐end centralized collection of all patient insurance benefits information to ensure accurate payment of services as well as educate patients on copays and previous balances. Schedule patients with financial counselors for assistance when appropriate or get patient to a customer representative to learn more about their balance.
4. Develop strong working relationships with physician offices, non‐centralized scheduling and registration areas, ancillary coding, and other areas as needed to ensure appropriate and effective communication and coordination of service delivery.
5. Assist patients with enrollment of my chart or any issues related to my chart and educate on the capabilities.
6. Adhere to all relevant policies and procedure as outlined by direct report.
7. Meet productivity, quality requirements and service goals as outlined in the performance expectations.
8. Function as a team member to assist other centralized schedulers with tasks as needed including assisting in training of all employees as assigned.
9. Communicate to direct report all centralized scheduling obstacles, concerns and system deficiencies impacting the team and provide support in dealing with complex issues.
10. Complete special projects, make outbound calls to schedule from referrals/orders, enter in orders and referrals, assist with conversational messaging with patient or work queues as assigned.
11. Operate and utilize the Epic System while staying current and learning new skills as needed to perform all aspects of the position.
Other Duties:
1. Assist and participate in departmental meetings when needed.
2. Support the Guthrie Clinic's system‐wide vision and goals of central scheduling.
3. It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position
The pay ranges from #17.06-26.61
Rev. 2-2-2024
$27k-35k yearly est. 2d ago
Maternity Care Authorization Specialist (Hybrid Potential)
Christian Healthcare Ministries 4.1
Barberton, OH jobs
This role plays a key part in ensuring maternity care bills are processed accurately and members receive timely support during an important season of life. The specialist serves as a detail-oriented professional who upholds CHM's commitment to excellence, compassion, and integrity.
WHAT WE OFFER
Compensation based on experience.
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
ESSENTIAL JOB FUNCTIONS
Compile, verify, and organize information according to priorities to prepare data for entry
Check for duplicate records before processing
Accurately enter medical billing information into the company's software system
Research and correct documents submitted with incomplete or inaccurate details
Verify member information such as enrollment date, participation level, coverage status, and date of service before processing medical bills
Review data for accuracy and completeness
Uphold the values and culture of the organization
Follow company policies, procedures, and guidelines
Verify eligibility in accordance with established policies and definitions
Identify and escalate concerns to leadership as appropriate
Maintain daily productivity standards
Demonstrate eagerness and initiative to learn and take on a variety of tasks
Support the overall mission and culture of the organization
Perform other duties as assigned by management
SKILLS & COMPETENCIES
Core strengths like problem-solving, attention to detail, adaptability, collaboration, and time management.
Soft skills such as empathy (especially important in maternity care), professionalism, and being able to handle sensitive information with care.
EXPERIENCE REQUIREMENTS
Required: High school diploma or passage of a high school equivalency exam
Medical background preferred but not required.
Capacity to maintain confidentiality.
Ability to recognize, research and maintain accuracy.
Excellent communication skills both written and verbal.
Able to operate a PC, including working with information systems/applications.
Previous experience with Microsoft Office programs (I.e., Outlook, Word, Excel & Access)
Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.
$31k-35k yearly est. 2d ago
Patient Access Rep II
Sentara Health 4.9
Williamsburg, VA jobs
City/State Williamsburg, VA Work Shift First (Days) Sentara Williamsburg Regional Medical Center is hiring a Patient Access Representative II- Full Days The Patient Access Rep II is responsible for all aspects of the patient registration process: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During registration, Patient Access Rep II will explain/complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. This role is often the first point of contact for patients and provide the first impression of Sentara. Greets patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms. Has competency to work in two or more Patient Access areas and works in areas based on the needs of the department. Serves as a preceptor and provide department orientation to new team members.
Education
High School Diploma (Required)
Associate's or Bachelor's degree may be accepted in lieu of experience
Certification/Licensure
No specific certification or licensure requirements
Experience
Customer Service OR Data Entry - 2 years (Required)
Demonstrated proficiency in computer keyboarding skills (Required)
Previous healthcare experience in a related area - 6 months (Required, 1 year Preferred)
Demonstrated competency of working in two or more Patient Access areas (Required )
Knowledge of third-party payers, ICD-9/ CPT coding and medical terminology (Preferred)
Talroo - Allied Health, registration, scheduling, insurance, patient access
We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$16.92 - $25.38. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Williamsburg Regional Medical Center , a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center.
The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and “smart” operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
$16.9-25.4 hourly 5d ago
Senior Patient Access Representative ED
Sentara Health 4.9
Norfolk, VA jobs
City/State Norfolk, VA Work Shift Rotating Full-Time, Rotating shifts, on-call required, Emergency Department The Senior Patient Access Representative is a working resource to the patient registration teams. Responsibilities include registering patients for the Emergency Department, and/or various registration areas of the hospital. The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation during the week and on the weekends, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups. The Team Lead is required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. If you desire, there are promotional opportunities in Patient Access such as a Team Coordinator.
Up to $1,500Sign-On Bonus for Qualified Candidates!
Education
HS - High School Grad or Equivalent
Certification/Licensure
No specific certification or licensure requirements
Experience
2 years of Customer Service and/or Data Entry
Associate or bachelor's degree in Lieu of two years of experience
Two years of previous experience in a healthcare environment in a related area
Proficiency in Keyboarding
K eywords: Customer Service, Team Lead, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, monster
.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!
Sentara Norfolk General Hospital , located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.
In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
$28k-32k yearly est. 5d ago
Patient Access Representative, ED
Sentara Health 4.9
Norfolk, VA jobs
City/State Norfolk, VA Work Shift Second (Evenings) Full-Time, Evenings, Emergency Department As a Patient Access Representative with Sentara, you will work in Patient Registration for the Emergency Department and at times various registration areas of the hospital. This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. This role allows you to work with both clinical and non-clinical staff. If you desire, there are promotional opportunities such as Patient Access Rep II/III, Team Leader, and Team Coordinator. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.
Click to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Health.
Up to $1,500Sign-On Bonus for Qualified Candidates!
Education
HS - High School Grad or Equivalent
Certification/Licensure
No specific certification or licensure requirements
Experience
2 years of Customer Service and/or Data Entry
Associate or bachelor's degree in Lieu of two years of experience
Proficiency in Keyboarding
K eywords: Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical,
.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!
Sentara Norfolk General Hospital , located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.
In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
$28k-32k yearly est. 5d ago
Patient Access Representative I
Sentara Health 4.9
Norfolk, VA jobs
City/State Norfolk, VA Work Shift First (Days) Full-Time, Days As a Patient Access Rep with Sentara, you will work in Patient Registration for the Emergency Department and/or various registration areas of the hospital. This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. This role allows you to work with both clinical and non-clinical staff. If you desire, there are promotional opportunities such as Patient Access Rep II/III, Team Leader, and Team Coordinator. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.
Click to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Health.
Up to $1,500Sign-On Bonus for Qualified Candidates!
Education
HS - High School Grad or Equivalent
Certification/Licensure
No specific certification or licensure requirements
Experience
2 years of Customer Service and/or Data Entry
Associate or bachelor's degree in Lieu of two years of experience
Proficiency in Keyboarding
K eywords: Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, monster
.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Leigh Hospital , located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region's only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won't heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
$28k-32k yearly est. 2d ago
Patient Care Representative
Sentara Health 4.9
Gordonsville, VA jobs
City/State Zion Crossroads, VA Work Shift First (Days) Responsible for registration process of new and current patients at the site. Completes check-in and check-out functions to include collection of co-pays, scheduling of appointments, and requests for medical records. Answers telephone calls and greets all patients and visitors with a smile.
Must have ability to communicate with insurance carriers and discharge planners in a professional manner. Must be enthusiastic and energetic.
Education
HS Diploma required
Certification/Licensure
None required
Experience
None required
Keywords: Talroo-Allied Health, Patient Care Representative
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
$30k-34k yearly est. 2d ago
Patient Care Specialist
Sentara Health 4.9
Williamsburg, VA jobs
City/State Williamsburg, VA Work Shift Swing Shift Sentara Urgent Care Lightfoot is now hiring a Full-Time Patient Care Specialist based in Williamsburg, VA! Schedule: Clinic hours - 8:00a.m. - 8:00p.m. Monday-Friday. Saturday and Sunday, 8am-4pm. Schedule will consist of 2 12-hour shifts. 1 8-hour shift and 1 6-hour shift with alternating weekends.
Overview
As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.
Education
HS Diploma
Associate Level degree or higher in lieu of the required experience will be considered
Experience
3 years Customer Service experience required
1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required
Keywords: Patient Care Representative, Talroo-Allied Health, Medical Office
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
$29k-34k yearly est. 5d ago
Patient Care Representative
Sentara Health 4.9
South Boston, VA jobs
City/State South Boston, VA Work Shift First (Days) Responsible for registration process of new and current patients at the site. Completes check-in and check-out functions to include collection of co-pays, scheduling of appointments, and requests for medical records. Answers telephone calls and greets all patients and visitors with a smile.
Must have ability to communicate with insurance carriers and discharge planners in a professional manner. Must be enthusiastic and energetic.
Education
HS Diploma Required
Certification/Licensure
None required
Experience
None required
Keywords: Talroo-Allied health, Patient Care Representative
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
$30k-34k yearly est. 2d ago
Medical Scheduler
Health & Psychiatry 3.4
Oldsmar, FL jobs
About us:
At Health & Psychiatry, located in the heart of Oldsmar, Florida, with offices across the state, we are looking for a compassionate Medical Assistant to join our team. Our mission is to provide a healthcare experience centered around hope, health, and harmony through personalized behavioral health services.
As a Medical Assistant with us, you will play a key role in delivering outstanding patient care in an environment that values compassion and excellence. Our top priority is the health and well-being of our patients, and we are growing as a company, expanding throughout Florida, the U.S., and internationally. We are proud to offer mental healthcare services globally through our cutting-edge telepsychiatry technology.
If you're passionate about helping others and eager to be part of a growing, dynamic team, we'd love to hear from you!
Please see our website for all that we offer!
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Key Responsibilities:
Medical Duties: ( included but no limited to:)
Record and update patient medical histories
Measure and record vital signs
Process refill requests
Administer ADHD test (training will be provided)
Assist with Spravato treatments (training will be provided)
Send and obtain medical records
Schedule patient appointments
Answer phone calls and manage patient inquiries regarding any medical issues.
Maintain accurate patient records in compliance with HIPAA guidelines
Key Skills and Competencies:
Strong verbal and written communication skills
Proficient computer skills
EHR system knowledge preferred
A strong desire to learn and expand knowledge
Compassionate and patient-focused attitude
$26k-30k yearly est. 11h ago
Patient Service Specialist- OB/GYN Mobile-Full Time
Guthrie 3.3
Sayre, PA jobs
Hours: 8-4:30- Travels to other Guthrie Facilities. Works on the Mobile bus and in office. The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group's Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and excellent communication skills.
The Maternity GYN Mobile Unit Patient Service Specialist is responsible for providing excellent patient care in a mobile healthcare setting. This role involves traveling to various host site locations within New York and Pennsylvania, checking in patients, collecting copays, coordinating services, and ensuring that patients have a positive and efficient experience. The specialist will assist in maintaining the daily operations of the mobile unit, facilitate communication between patients and healthcare providers.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service-related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Education:
High School Diploma/GED. Current Valid Drivers License required.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie's Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient's confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. 's policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
The pay ranges from $17.34-23.96
Other Duties:
Other duties as assigned.
$17.3-24 hourly 4d ago
Medical Biller
St. Mary's General Hospital 3.6
Passaic, NJ jobs
The Biller is responsible to bill all insurance companies, workers compensation carriers, as well as HMO/PPO carriers. Audits patient accounts to ensure procedures and charges are coded accurate and corrects billing errors. Able to identify stop loss claims, implants and missing codes. Maintains proficiency in Medical Terminology. The Biller is responsible for the follow-up performed on insurance balances as needed to ensure payment without delay is received from the insurance companies. Communicates clearly and efficiently by phone and in person with our clients and staff members. Maintains productivity standards and reports. Obtains updated demographic information and all necessary information needed to comply with insurance billing requirements. Operates computer to input follow up notes and retrieve collection and patient information. Is able to write effective appeals to insurance companies.
Education and Work Experience
1. Knowledge of multiple insurance billing requirements and 1-2 years of billing experience
2. Knowledge of CPT, HCPCS, and Revenue Code structures
3. Effective written and verbal communication skills
4. Ability to multi-task, prioritize needs to meet required timelines
5. Analytical and problem-solving skills
6. High School Graduate or GED Equivalent Required
$31k-36k yearly est. 2d ago
Medical Central Scheduling Specialist - Remote
Qualderm Partners 3.9
Chicago, IL jobs
Job Description
Candidates must reside within a reasonable driving distance of Lombard, IL.
Hours Scheduled: Mon-Thurs 9:30am-6pm/Fridays 8am-5pm
QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our commitment is to educate, protect, and care for your skin while delivering the highest quality dermatological services. We strive to make skin health accessible to all while fostering a rewarding work environment for both our patients and employees.
Position Summary:
The Remote Central Scheduling Specialist will be responsible for managing and coordinating the scheduling of patient appointments across our various practice locations. This role requires exceptional customer service skills and the ability to handle a high volume of calls while ensuring that each patient feels valued and supported throughout their scheduling experience.
Requirements
High School Diploma required; Associate's Degree preferred.
Minimum of 1 year customer service experience in a healthcare setting preferred.
Strong communication and interpersonal skills.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Proficiency in scheduling software and Microsoft Office applications.
Understanding of HIPAA regulations is a plus.
Benefits
Competitive Pay
Medical, dental, and vision
401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested
Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 floating days
Company paid life insurance and additional coverage available
Short-term and long-term disability, accident and critical illness, and identity theft protection plans
Employee Assistance Program (EAP)
Employee Discounts
Employee Referral Bonus Program
QualDerm Partners, LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation Range: $17.00 - 19.50 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.
$17-19.5 hourly 6d ago
Scheduling Specialist
Radiology Partners 4.3
Boynton Beach, FL jobs
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a full-time position working 40 hours per week; shifts are Monday through Friday, 8:30am - 5:00pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
$30k-36k yearly est. 1d ago
Specialist I, Scheduling, Patient Access-Central Scheduling-Full time days
Regional Health Services of Howard County 4.7
Davenport, IA jobs
At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.
Join the MercyOne Family! We are looking to hire a Specialist I
Purpose:
Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization's strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Note: "patients" refers to patients, clients, residents, participants, customers, members
Work Focus:
Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Work hours:
Monday-Friday 08:00-1730
Occasional Weekends (either Saturday or Sunday)
Functional Role:
Specialist I Must possess a comprehensive knowledge of financial clearance and insurance verification processes with two (2) years of financial clearance experience in an acute care setting. Responsible for all pre-service account's financial clearance and collection prior to the date of service Obtains and verifies accurate insurance information, benefit validation, authorization, and preservice collections. Begins the overall patient experience and initiates the billing process for any services provided by the hospital.
Minimum Qualifications:
* High School Diploma or equivalent.
* Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
* National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$28k-32k yearly est. 59d ago
Specialist I, Scheduling, Patient Access-Central Scheduling-Full time days
Regional Health Services of Howard County 4.7
Davenport, IA jobs
Join the MercyOne Family! We are looking to hire a Specialist I Purpose: Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization's strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Note: "patients" refers to patients, clients, residents, participants, customers, members
Work Focus:
Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Work hours:
Monday-Friday 08:00-1730
Occasional Weekends (either Saturday or Sunday)
Functional Role:
Specialist I Must possess a comprehensive knowledge of financial clearance and insurance verification processes with two (2) years of financial clearance experience in an acute care setting. Responsible for all pre-service account's financial clearance and collection prior to the date of service Obtains and verifies accurate insurance information, benefit validation, authorization, and preservice collections. Begins the overall patient experience and initiates the billing process for any services provided by the hospital.
Minimum Qualifications:
* High School Diploma or equivalent.
* Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
* National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$28k-32k yearly est. 59d ago
Patient Scheduling Specialist
Johnson Health Center 4.1
Madison Heights, VA jobs
The Patient Scheduling Specialist works as a part of the Patient Care Team and assists with the overall scheduling experience. The Patient Scheduling Specialist is primarily responsible for providing excellent customer service to all patient contacts via phone and electronic communication and ensuring timely patient access to appropriate levels of care.
Essential Duties and Responsibilities:
* Communicate with patients in a courteous and professional manner via telephone and other forms of electronic communication, such as text and live chat features, and ensures that all interactions work towards a goal of patient satisfaction. Promotes a positive approach in all interactions and assures that patients and external providers have an excellent experience on every exchange.
* Direct calls and create detailed and complete telephone encounters on behalf of patients, outside providers, and pharmacies.
* Ability to interpret patient and external provider wants and needs to ensure proper and timely routing of telephone messages and phone calls.
* Ability to stay calm and follow outlined procedures in moments of patient crisis.
* Navigates through the patient chart and documents to find requested information for patients and external providers.
* Schedules appointments in JHC's EHR. Must be knowledgeable of all scheduling components of each JHC department.
* Promotes the Team-Based Care Model by participating in monthly team meetings and all other as-needed team meetings as scheduled by the supervisor. Works in harmony with all staff members at Johnson Health Center and promotes a positive approach to every engagement.
* Reminds patients in a pleasant manner of the date, time, and location of the appointment and the provider that the patient is scheduled to see.
* Reschedules and cancels patient appointments as necessary. Communicates with the patient in a positive and encouraging manner when rescheduling is necessary.
* Demonstrates exceptional listening skills via telephone; able to interpret subtle indications such as tone of voice, hesitations, or incomplete responses.
* Monitors incoming texts, Live Chat messages, and appointment reminder software to ensure there are timely and accurate responses.
* Must be able to meet outlined productivity goals each week while working in a fast-paced environment that requires the ability to multi-task.
* Must be proficient at using dual monitors and multi-line phones while navigating at least three software programs simultaneously; proficient at typing quickly and accurately.
* Successfully complete assigned call center school training and other company assigned trainings.
* Performs other duties as assigned.
Other Functions:
* Staff members will abide by the Code of conduct as documented in the Corporate Compliance Manual.
* Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
* Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
* Management may modify, add or remove any job functions as necessary, or as changing organizational needs require.
* Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Scheduling Specialist position.
JHC Core Values:
Staff members must actively demonstrate dedication and commitment to the core values of JHC.
* Respect - We value and respect each patient, their family, ourselves, and each other.
Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.
* Integrity - We are committed to doing the right thing every time.
Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.
* Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies.
At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.
* Innovation - We value creativity, flexibility, and continuous improvement efforts.
We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.
* Teamwork - We understand that teamwork is the essence of our ability to succeed.
We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.
Qualifications:
* High School diploma or equivalent. Some medical experience preferred.
* Working knowledge of MS Office products and ability to learn other computer related applications such as electronic medical records.
* Excellent oral and written communication skills.
* Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine.
* Must be able to excel in a team-oriented setting and promote the core values of Johnson Health Center.
* Ability to communicate in a positive, cheerful manner with all patients, staff, and vendors.
Physical Demand and Working Environment:
Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.
$32k-41k yearly est. 60d+ ago
Patient Scheduling Specialist
Johnson Health 4.1
Madison Heights, VA jobs
The Patient Scheduling Specialist works as a part of the Patient Care Team and assists with the overall scheduling experience. The Patient Scheduling Specialist is primarily responsible for providing excellent customer service to all patient contacts via phone and electronic communication and ensuring timely patient access to appropriate levels of care.
Essential Duties and Responsibilities:
Communicate with patients in a courteous and professional manner via telephone and other forms of electronic communication, such as text and live chat features, and ensures that all interactions work towards a goal of patient satisfaction. Promotes a positive approach in all interactions and assures that patients and external providers have an excellent experience on every exchange.
Direct calls and create detailed and complete telephone encounters on behalf of patients, outside providers, and pharmacies.
Ability to interpret patient and external provider wants and needs to ensure proper and timely routing of telephone messages and phone calls.
Ability to stay calm and follow outlined procedures in moments of patient crisis.
Navigates through the patient chart and documents to find requested information for patients and external providers.
Schedules appointments in JHC's EHR. Must be knowledgeable of all scheduling components of each JHC department.
Promotes the Team-Based Care Model by participating in monthly team meetings and all other as-needed team meetings as scheduled by the supervisor. Works in harmony with all staff members at Johnson Health Center and promotes a positive approach to every engagement.
Reminds patients in a pleasant manner of the date, time, and location of the appointment and the provider that the patient is scheduled to see.
Reschedules and cancels patient appointments as necessary. Communicates with the patient in a positive and encouraging manner when rescheduling is necessary.
Demonstrates exceptional listening skills via telephone; able to interpret subtle indications such as tone of voice, hesitations, or incomplete responses.
Monitors incoming texts, Live Chat messages, and appointment reminder software to ensure there are timely and accurate responses.
Must be able to meet outlined productivity goals each week while working in a fast-paced environment that requires the ability to multi-task.
Must be proficient at using dual monitors and multi-line phones while navigating at least three software programs simultaneously; proficient at typing quickly and accurately.
Successfully complete assigned call center school training and other company assigned trainings.
Performs other duties as assigned.
Other Functions:
Staff members will abide by the Code of conduct as documented in the Corporate Compliance Manual.
Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
Management may modify, add or remove any job functions as necessary, or as changing organizational needs require.
Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Scheduling Specialist position.
JHC Core Values:
Staff members must actively demonstrate dedication and commitment to the core values of JHC.
Respect - We value and respect each patient, their family, ourselves, and each other.
Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.
Integrity - We are committed to doing the right thing every time.
Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.
Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies.
At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.
Innovation - We value creativity, flexibility, and continuous improvement efforts.
We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.
Teamwork - We understand that teamwork is the essence of our ability to succeed.
We work across functional boundaries for the good of the organization.
Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.
Qualifications:
High School diploma or equivalent. Some medical experience preferred.
Working knowledge of MS Office products and ability to learn other computer related applications such as electronic medical records.
Excellent oral and written communication skills.
Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine.
Must be able to excel in a team-oriented setting and promote the core values of Johnson Health Center.
Ability to communicate in a positive, cheerful manner with all patients, staff, and vendors.
Physical Demand and Working Environment:
Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.