Senior Associate jobs at Capital One

JobID: 210683990 JobSchedule: Full time JobShift: Base Pay/Salary: Jersey City,NJ $103,550.00-$172,000.00 Bring your expertise to JPMorganChase. As a part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As an Associate within the Fraud Strategy Team, you will be responsible for designing and validating fraud strategies, capabilities, and processes including working with Product, Technology and Operations. Your role will require a deep understanding of the business, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impacts. Job responsibilities * Manage and enhance Fraud strategy to drive the intended tradeoff between fraud mitigation, financial performance, customer experience, and operational efficiency * Regularly monitor fraud trends and customer frictions to identify opportunities to improve fraud strategy performance * Leverage internal and external data sources and advanced analytic tools to drive accurate fraud detection * Partner with product, technology, and operations to develop new capabilities for better detection and treatment by helping design solutions, develop requirements and test before and after implementations * Collaborate closely with broader fraud strategy team and other cross functional teams to leverage best practice and ensure control and compliance * Stay on top of the industry trends and adopt industry best practices * Drive concise and effective oral and written communications with internal and external partners at different levels Required qualifications, capabilities, and skills * MS degree and 2+ years (or BS degree and 4+ years) of experience in risk management/data analytics. * Excellent collaboration and partnership skills with proven track record in working well with internal teams and external partners * Ability to think strategically to come up with a vison for areas of responsibility, develop roadmaps and drive execution to balance short-term vs long-term solutions * Strong knowledge of SAS, SQL, Python and MS Office required * Strong analytical thought leadership with the ability to leverage AI and machine learning to drive effective and innovative solutions * Strong process management and project management skills with the ability to drive capability development. * Strong communication skills with the ability to communicate effectively and strategically to senior leaders and key stakeholders * Demonstrated strong curiosity to learn and attention to details to drive analytical and execution quality Preferred qualifications, capabilities, and skills * Relevant fraud experience preferred * Product management experience is a plus To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

JobID: 210624977 JobSchedule: Full time JobShift: Base Pay/Salary: New Hyde Park,NY $95,000.00-$164,000.00 Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Risk Management - Risk Modeling - Senior Associate in the Consumer & Business Banking (CBB) Risk Management group, you will be responsible for helping the larger Auto Loss Forecasting team by driving process and Governance excellence in designing high quality automated solutions to help analyze different risk metrics for each forecasting cycle and make certain bank wide governance is followed. The role is an exciting opportunity to work on high impact strategy initiatives as they become the key focus of the firm and across the financial services industry. You will excel at creative thinking and problem solving; be self-motivated, confident and ready to work in a fast-paced, energetic environment. Job Responsibilities * Lead production of the credit reserve loss forecast for Chase's Auto Finance portfolio * Analyze underlying reasons and quantification of emerging risk inclusive of macro-economic trends and industry risk * Work with Finance, Collections, and Risk strategy to understand changes in the portfolio or strategies and apply overlays as needed * Work with Risk modeling team to make sure model is working as desired and provide inputs for the improvement on a regular basis * Create presentations for the senior management and present the forecast with a clear storyline and data support * Enhance consistency and efficiency across existing processes and reporting to meet changing needs of the business * Demonstrate self-motivation with the ability to work on multiple projects with limited guidance * Mentor and coach junior analysts to help them develop their risk management skills and loss forecasting knowledge * Partner closely with other strategy areas of Risk, Modeling, Marketing, Finance, Legal & Compliance to coordinate integration of risk appetite framework into credit reserve strategies * Support launch of new products and channels by evaluating potential credit reserve scenarios given loss projections * Support ongoing internal and external audits by maintaining strong controls and documentation Required qualifications, capabilities, and skills * 5+ years of relevant loss forecasting, statistical modeling, credit risk management or related analytical experience * Bachelor's degree in a quantitative discipline (e.g. Finance, Mathematics, Statistics, Economics), or related field * Strong analytical and problem-solving skills * Strong communication skills to present to and collaborate with business partners and model end-users and interpersonal skills a must including the ability to explain and/or present analysis * Ability to think outside the box to tackle emerging risk and help influence and shape decisions for senior executives * Data mining skills, specifically: SAS, SQL, Python, Excel, Microsoft Office, and database software applications * Flexible and able to handle multiple tasks and a changing environment * Independent decision-making skills * Demonstrated experience in applying analytics to solve business problems efficiently and pragmatically through structured problem-solving approaches Preferred qualifications, capabilities, and skills * Prior financial services experience in credit card, home lending or auto preferred * Advanced degree considered * Knowledge of consumer credit risk management; Auto business preferred To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

JobID: 210690255 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $104,500.00-$150,000.00 Join a high-performing team dedicated to improving Chase's self-service experiences for millions of customers. As an Analytics Senior Associate, you'll leverage your analytical expertise to shape digital strategies and drive impactful outcomes. Collaborate with talented colleagues across Product, Tech, and Design to deliver actionable insights and innovative solutions. Grow your career in an environment that values data-driven decision making and continuous learning. Be part of a team that empowers you to make a real difference in the customer experience. As an Analytics Senior Associate on the Digital Analytics Customer Experience Team, you will support a broad portfolio by using data to provide recommendations that enhance the customer experience and build long-term, profitable relationships. You will analyze behavioral data, define OKRs, develop and measure A/B tests, and answer strategic analytical questions. Your work will involve creating analytical plans, delivering clear and compelling analysis, and building partnerships across teams. You will help drive improvements to Chase's web and mobile platforms, impacting millions of customers. Your expertise will be key in shaping the future of digital experiences at Chase. You will serve as a subject matter expert in behavioral and customer journey data, providing consultation to the broader Data & Analytics organization. The role offers opportunities to influence business outcomes through deep-dive analysis and strategic recommendations. You'll work with advanced analytics tools and collaborate with cross-functional teams to implement best practices. Your contributions will help foster a culture of experimentation and data-informed decision making. This is a unique opportunity to grow your skills and make a significant impact on Chase's digital products. Job responsibilities * Analyze, visualize, and tell compelling stories through data about digital customer behaviors * Increase data-informed decisions through establishing partnerships, best practices, and clear communications * Create experiment and analytical plans to measure the customer impact of new strategies * Identify opportunities to drive business outcomes through OKR development and deep-dive analysis * Provide consultation for the broader Data & Analytics organization as an expert in behavioral and customer journey data * Develop and measure A/B tests to inform strategic decisions * Deliver actionable analysis in clear and compelling terms to stakeholders * Build relationships with Product, Tech, Design, and other teams to drive outcomes Required qualifications, capabilities, and skills * Detail-oriented and structured thinker with a passion for analyzing data and providing actionable insights * Ability to organize complex business problems and translate into analytical plans and execute with high quality * Strong communication and presentation skills to deliver insights to executives and partner with other teams * Proficiency with SQL. * Experience with web analytics. * Bachelor's degree required. Preferred qualifications, capabilities, and skills * Degree (preferred in data science, mathematics, statistics, econometrics, engineering, or related fields). * 3+ years of experience analyzing customer experiences or digital products/usage. * Experience with analytical tools such as Python, R, Alteryx, Tableau, and Adobe Analytics. * Experience working with Big Data environments (Hadoop, Teradata, Snowflake). * Experience with A/B testing. * Strong slide-writing and presentation skills to deliver analytical insights.

JobID: 210690715 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $80,750.00-$135,000.00; San Francisco,CA $80,750.00-$135,000.00; Chicago,IL $76,000.00-$130,000.00 Unleash your creativity at the intersection of art and technology! As our AI Designer, you'll pioneer innovative visual solutions using advanced AI tools, transforming ideas into captivating visual experiences. Join us to shape the future of design and make a lasting impact in the creative industry. As the AI Designer on the Creative Brand team, you will craft striking images, graphics, and videos for a range of projects using the latest AI tools, shaping everything from branded content to internal campaigns. By customizing AI models and collaborating with post-production teams, you ensure our visuals are both innovative and on-brand. Your expertise keeps us ahead of creative trends, driving excellence and inspiring our team to push boundaries-making your work vital to our agency's creative impact and growth. Job responsibilities * Create visually compelling images, graphics, and designs for advertising, branded content, brand guidelines, templates, and internal projects using advanced AI tools. * Produce engaging video content with platforms like Adobe Firefly, Runway ML, Sora, Veo, and other generative technologies. * Design mood boards, concept frames, photography, and prototypes with generative AI for presentations and pitches. * Customize and optimize AI models to achieve specific visual styles and align with brand guidelines. * Work with post-production and VFX teams to integrate AI-generated elements into multimedia deliverables. * Manage timelines and deliverables, ensuring quality, consistency, and creative excellence. * Stay ahead of generative AI trends, tools, and research, and share your expertise through internal training and documentation. Required qualifications, capabilities and skills: * Portfolio showcasing innovative AI-driven visual design. * 5+ years in video production, leading creative ideas, or digital content creation - with at least 1+ year delivering AI-generated content for commercial use. * Experience in a creative agency, production studio, or similar environment. * Strong foundation in photography, film, visual arts, or related fields. * Proficient in multiple AI generation platforms such as Adobe Firefly, Nano Banana, Veo3, Runway, etc. * Skilled in model training for product or branded imagery. * Excellent collaboration and communication skills. * Passion for creative innovation and visual exploration. * Detail-oriented with a strong design sensibility. Preferred qualifications, capabilities and skills: * Proficient in additional AI generation platforms and workflows (Stable Diffusion, Midjourney, ComfyUI, etc.). * Familiarity with fashion, luxury, or high-end brand aesthetics is a plus. * Experience with AI model training, customization, or deployment.

JobID: 210687937 JobSchedule: Full time JobShift: Day Base Pay/Salary: New York,NY $80,750.00-$135,000.00; Chicago,IL $76,000.00-$130,000.00; San Francisco,CA $80,750.00-$135,000.00 Unleash your creativity at the intersection of art and technology! As our AI Designer, you'll pioneer innovative visual solutions using advanced AI tools, transforming ideas into captivating visual experiences. Join us to shape the future of design and make a lasting impact in the creative industry. As the AI Designer on the Creative Brand team, you will craft striking images, graphics, and videos for a range of projects using the latest AI tools, shaping everything from branded content to internal campaigns. By customizing AI models and collaborating with post-production teams, you ensure our visuals are both innovative and on-brand. Your expertise keeps us ahead of creative trends, driving excellence and inspiring our team to push boundaries-making your work vital to our agency's creative impact and growth. Job responsibilities * Create visually compelling images, graphics, and designs for advertising, branded content, brand guidelines, templates, and internal projects using advanced AI tools. * Produce engaging video content with platforms like Adobe Firefly, Runway ML, Sora, Veo, and other generative technologies. * Design mood boards, concept frames, photography, and prototypes with generative AI for presentations and pitches. * Customize and optimize AI models to achieve specific visual styles and align with brand guidelines. * Work with post-production and VFX teams to integrate AI-generated elements into multimedia deliverables. * Manage timelines and deliverables, ensuring quality, consistency, and creative excellence. * Stay ahead of generative AI trends, tools, and research, and share your expertise through internal training and documentation. Required qualifications, capabilities and skills: * Portfolio showcasing innovative AI-driven visual design. * 5+ years in video production, leading creative ideas, or digital content creation - with at least 1+ year delivering AI-generated content for commercial use. * Experience in a creative agency, production studio, or similar environment. * Strong foundation in photography, film, visual arts, or related fields. * Proficient in multiple AI generation platforms such as Adobe Firefly, Nano Banana, Veo3, Runway, etc. * Skilled in model training for product or branded imagery. * Excellent collaboration and communication skills. * Passion for creative innovation and visual exploration. * Detail-oriented with a strong design sensibility. Preferred qualifications, capabilities and skills: * Proficient in additional AI generation platforms and workflows (Stable Diffusion, Midjourney, ComfyUI, etc.). * Familiarity with fashion, luxury, or high-end brand aesthetics is a plus. * Experience with AI model training, customization, or deployment.

JobID: 210689473 JobSchedule: Full time JobShift: Base Pay/Salary: Chicago, IL $64,980.00-$95,900.00 Are you are a strategic thinker and passionate about delivering solutions to clients? You have found the right team. As a Content Manager within the Commercial Banking Sales division of our Commercial and Investment Bank, you will play a crucial role in ensuring the accuracy and compliance of product sales materials, proposals, and various content across multiple platforms. Your efforts will contribute to generating new revenue and retaining existing clients. You will oversee administrative functions within the team's Workfront system, manage project details for content review cycles, upload new or updated content to various content management systems, and handle the team's mailbox. You will independently manage content projects from inception to completion, ensuring content is validated for accuracy, compliance, and proper positioning within our content management system. Job responsibilities * Collaborate with subject matter experts to manage and enhance standard content for client-facing documents, including RFPs and product sales materials, across multiple content management systems * Oversee content review cycles to ensure regular updates and maintain content accuracy * Handle ad hoc updates and corrections to content as needed * Make independent decisions guided by established policies and practices * Demonstrate advanced knowledge of assigned products and a broad understanding of all treasury services products and processes * Work closely with subject matter experts to create and manage content effectively Required qualifications, capabilities and skills * 3+ years of experience in sales, implementation, or support of treasury management or commercial card services, or equivalent experience in technical, business, or proposal writing, in banking/treasury services products. A college degree (BA or BS) is required * Proven experience in content management. * Excellent business writing, communication, grammar, interpersonal, and organizational skills. * Ability to coordinate work across multiple product teams and partners to drive progress. * Strong ability to interact, influence, and communicate effectively at all organizational levels. * Proficiency in Microsoft Word and PowerPoint at an intermediate to advanced level. * High level of independence, energy, and integrity, with respect for diverse opinions and styles, and accountability. Preferred qualifications, capabilities and skills * Understanding of Workfront administration and reporting features. * Project management skills are a plus. * In-depth knowledge of treasury services or commercial card products and services. * Experience with Adobe Experience Manager.

We are seeking a professional with hands-on experience in Oracle HCM Payroll to support our payroll operations for a workforce of over 180,000 employees. As a Payroll Operations associate, you will play a crucial role in ensuring the seamless execution and validation of US payrolls using Oracle HCM. This role requires a deep understanding of end-to-end data lineage from transaction to disbursement, enabling the implementation of preventative measures and resolution of disruptions. This position will leverage technical expertise to optimize payroll processes using tools like Alteryx and Pega for automation and data processing. Job responsibilities Oversee US payroll processing and ensure data accuracy and regulatory compliance. Lead payroll operations using Oracle HCM Payroll, including troubleshooting and system enhancements. Design and implement process improvements to optimize payroll efficiency. Drive automation projects using Alteryx and Pega. Collaborate with US and India teams to resolve complex payroll issues and share best practices. Prepare and deliver payroll analytics and reports to management. Maintain payroll documentation and support audit activities. Mentor and develop team members, fostering a culture of excellence. Communicate effectively with senior leadership and global teams. Required qualifications, capabilities, and skills Hold a bachelor's degree in Business, Finance, Human Resources, or related field. Demonstrate at least 5 years of experience in payroll or HR operations. Show advanced expertise in Oracle HCM Payroll or similar payroll systems. Exhibit strong control mindset and experience in payroll compliance frameworks. Lead process improvement and automation initiatives. Communicate effectively with senior leadership and global teams. Manage multiple priorities in a fast-paced, dynamic environment. Display advanced knowledge of automation tools such as Alteryx and Pega. Uphold confidentiality and compliance in payroll processes. Preferred qualifications, capabilities, and skills Possess experience leading US payroll transformation or optimization projects. Demonstrate knowledge of US payroll regulations and compliance. Show experience with payroll automation and analytics. Hold certification in payroll or HR systems. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Join a dynamic environment where your analytical expertise will help shape strategic decisions and drive impactful outcomes for the organization. As a Quant Analytics Senior Associate, within the Fulfilment and Archival Services Analytics team, you will lead the analytics book of work and collaborate with a cross-functional team to support the Product organization and partner across Finance, Customer Experience, Design, Software Engineering, and Product Ownership. Job Responsibilities: Build holistic insights by integrating customer, account, digital, financial, and operational data sets to inform strategic decision-making. Import, clean, transform, and validate data from multiple sources to prepare for advanced analytics and modeling. Scope, implement, and track new features and enhancements within the collections journey to optimize customer experience and operational efficiency and identify customer interactions and events across various channels to gain a deeper understanding of customer journeys and pinpoint friction points. Utilize a range of analytical and statistical tools-including Alteryx, Excel, SQL, Python, and Tableau-to analyze and interpret trends and patterns in complex data sets and support the creation and delivery of presentations that summarize key insights and actionable conclusions, often tailored for executive audiences. Collaborate with business stakeholders to translate strategic objectives into actionable analytics initiatives and measurement frameworks Lead cross-functional projects, coordinating with product, technology, and business teams to deliver impactful analytics solutions and champion the use of advanced analytics techniques, such as machine learning and predictive modeling, to uncover deeper insights and drive innovation. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of analytics initiatives and inform ongoing strategy. Required Qualifications, Capabilities, and Skills: Bachelor's degree required, with a strong academic background and at least 4 years of experience building analytical solutions that integrate multiple data inputs from diverse sources, particularly in Marketing, Customer Journey, Operations, or Finance. Demonstrated technical expertise in data modeling, data analysis, and segmentation techniques. Proficient in Business Intelligence and analytical tools such as Alteryx and Tableau. Self-sufficient in querying and extracting data from enterprise databases and data lakes, including platforms such as Snowflake, GOS, and AWS Athena. Analytical rigor, with the ability to synthesize information across multiple platforms, systems, and organizations, and deliver superior data analysis. Preferred Qualifications, Capabilities, and Skills: Experience developing financial business cases is highly desirable. Operational knowledge of Document Services Operations is a strong advantage. Background in analytics or experience within consumer or retail banking is preferred. Familiarity with AWS technologies is a plus. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210687312 JobSchedule: Full time JobShift: : Are you an independent and collaborative thinker with experience in designing, developing, and implementing engaging and effective learning experiences and videos for diverse audiences? Then this is the role for you! As a Senior Digital Learning Video Associate, you will have a pivotal role in designing, developing, and implementing engaging and effective learning experiences for diverse audiences. You'll lead end-to-end video production-storyboarding, scripting, shooting, editing, and post-production-to create high-impact multimedia content that brings learning objectives to life. Serving as the liaison with Subject Matter Experts (SMEs), you'll capture expert insights on camera and translate them into compelling visual narratives. You will explore innovative methods to improve learning retention, leveraging your instructional design, eLearning development, and video production skills. Adhering to established procedures and design standards, you'll craft solutions that resonate with the modern learner. Additionally, you will design and develop dynamic, responsive digital learning solutions using cutting-edge web technologies-ensuring optimal performance, speed, scalability, and seamless integration of rich video assets. Job Responsibilities * Produce high-quality digital platforms, videos, and graphics by leveraging extensive experience with industry-standard applications such as Vyond, Figma, Synthesia, and Adobe Creative Cloud, including Premiere Pro, After Effects, Audition, Animate, Illustrator, and Photoshop. * Apply design thinking, digital design, and agile development processes to recommend improvements to existing workflows. Actively contributes and collaborates within a team, iterating on solutions, demonstrating flexibility and adaptability, and exploring new tools and approaches to deliver solutions efficiently and at scale. * Manage all aspects of learning development projects using agile methodologies, from needs analysis to implementation. * Stay informed about emerging technologies and trends to bring fresh ideas to digital platform projects. * Ensure quality control (QC) checks are conducted for all digital solutions, and that all training materials are thoroughly reviewed and approved by necessary stakeholders, adhering to established procedures and standards for design and accessibility. * Engage with project sponsors, management, business stakeholders, and Subject Matter Experts (SMEs) to understand needs, provide recommendations, and develop learning products focused on enhancing employee experience and performance. * Hold all project stakeholders accountable for content delivery, review, and approval deadlines, escalating issues as needed. Required qualifications, capabilities and skills * 5+ years of proven expertise in Instructional design, specializing in the development of interactive e-learning modules that enhance learner engagement and retention through innovative design and collaboration with subject matter experts, complemented by experience in training * Proficiency in digital multimedia tools including Adobe Premiere Pro, Adobe After Effects, Vyond, Figma, Synthesia, Adobe Captivate, and Camtasia * Proficiency in the design, production, and editing of video-based learning while applying instructional design principles to engage learners and meet instructional objectives * Demonstrated ability to swiftly learn and adapt to new tools and processes, with expertise in content development and effective management of multiple projects in a fast-paced, deadline-driven, and agile development environment * Demonstrated ability to work both independently and collaboratively towards achieving desired outcomes, with strong skills in engaging in a proactive feedback process * Strong time and project management skills, demonstrated by timely task completion and high-quality deliverables * Experienced in and assist with the ongoing updates and improvements of the CMS, ensuring all content is optimized for performance and user engagement * Your resume must include a comprehensive portfolio that showcases your instructional design, video production, and development skills, featuring an original high-quality videos using Adobe Premier, Adobe After Effects and/or Vyond. Preferred qualifications, capabilities and skills * Bachelor's degree in instructional design, computer science, digital learning design technology, multimedia technology, or a related field is preferred, or equivalent extensive work experience * Proficiency in multiple design and development tools/programs gamification, audio/video studio production and editing, generative content using artificial intelligence, 3D modeling, and Microsoft Office tools

JobID: 210688704 JobSchedule: Full time JobShift: : Join our dynamic team as a Risk Modeling Senior Associate, where you'll play a pivotal role in shaping the future of risk management through advanced analytics and innovative modeling techniques. Leverage your expertise to drive impactful solutions that help our organization navigate complex financial landscapes and deliver value to our clients. As a Modeling Analytics - Senior Associate in the Business Banking Loss Forecasting within the Consumer & Business Banking (CBB) Risk Management group, you will be responsible for leading credit forecasting for the $20B business banking portfolio. This role requires strong data analytical knowledge and skills to generate short- and long-term loss forecasts and perform attribution analysis. The role encompasses all aspects of loss forecasting, including CECL, Budgets, and stress tests. This is an exciting opportunity to work on high-impact strategy initiatives as they become the key focus of the firm and across the financial services industry. You will excel at creative thinking and problem-solving, be self-motivated, confident, and ready to work in a fast-paced, energetic environment. Job Responsibilities * Support the end-to-end completion of quarterly CECL and monthly BD 2 reporting. * Support analytical tools for risk assessment and credit evaluations to support CECL, BD2 reporting, and strategy integrations. * Collaborate with the central loss forecasting team to manage process timelines and provide necessary information. * Work with Finance, Collections, and Risk Strategy to understand changes in the portfolio or strategies and apply overlays as needed. * Partner with the Risk Modeling team to ensure the model functions as desired and provide regular inputs for improvement. * Create and present forecasts to senior management with a clear storyline and data support. * Enhance consistency and efficiency across existing processes and reporting to meet the changing needs of the business. * Be a self-motivated individual with the ability to work on multiple projects with limited guidance. Required qualifications, capabilities, and skills * Master's/Bachelor's degree in a quantitative discipline (Finance/Statistics/Economics/Mathematics/Engineering) from an accredited college/university required. * 1+ years of experience in Credit Risk Management, Statistical Modeling, Marketing Analytics, and/or Consulting. * 3+ years of related analytical experience. * Strong knowledge of Python, SAS, SQL, and MS Office required. * Strong analytical, interpretive, and problem-solving skills with the ability to interpret large data sets and their impact in both operational and financial areas. * Excellent oral and written communication and presentation skills. Preferred qualifications, capabilities, and skills * Advanced degree is preferred. * Strong P&L knowledge and understanding of drivers of profitability.

JobID: 210686804 JobSchedule: Full time JobShift: : Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Product Owner, you will envision and build raw, trusted and refined data models that integrate internal and external product feature data. You will drive the strategy and execution for data products that support advanced analytics and generative AI use cases. This role operates at the intersection of business and technology, ensuring data models are robust, scalable, and aligned with organizational goals. You will collaborate with cross-functional teams to deliver innovative solutions that enable secure, efficient, and insightful data utilization. As a Senior Associate Product Owner - Data Modeling in Customer Identity & Authentication team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. The Product Owner is responsible for shaping the future of data products by designing and delivering raw, trusted and refined data models. You will lead initiatives to capture, structure, and enhance product feature data from both internal and external sources. As a key member of the team, you will ensure these models are optimized for analytical and AI-driven applications, supporting business objectives and regulatory requirements. Job responsibilities * Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery. * Considers and plans for upstream and downstream implications of new product features on the overall product experience. * Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers. * Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle. * Writes the requirements, epics, and user stories to support product development. * Envision, design, and build raw, trusted and refined data models that incorporate internal and external product feature data. * Define and document business requirements for data model initiatives, ensuring alignment with data governance and compliance standards. * Collaborate with technology, architecture, analytics, data owners and data science teams to deliver scalable data solutions. * Prioritize and manage the product backlog, working in Agile environments to drive discovery and development. * Map current and legacy systems, and design future-state architectures that support analytics and generative AI. Ensure data models are validated for accuracy, reliability, and usability in analytical and AI contexts. * Engage with stakeholders across business, technology, and external partners to gather requirements and feedback. Continuously monitor industry trends and emerging technologies to inform product strategy and roadmap. Required qualifications, capabilities, and skills * 3+ years of experience or equivalent expertise in product management or a relevant domain area * Proficient knowledge of the product development life cycle * Experience in product life cycle activities including discovery and requirements definition * Developing knowledge of data analytics and data literacy * 3+ years of experience in product ownership, data product management, or a related domain. * Proven ability to design and deliver data models for analytical and AI-driven applications. * Strong understanding of data governance, compliance, and regulatory requirements. * Experience with data modeling, data architecture, and cloud-based data platforms (AWS, Hadoop, Kafka, Cassandra). * Proficiency in SQL and data analysis tools. * Ability to translate business needs into technical requirements and actionable solutions. * Excellent communication and stakeholder management skills. Experience working in cross-functional, matrixed organizations. Preferred qualifications, capabilities, and skills * Advanced knowledge of AI/ML technologies and generative AI applications. * Experience with external data integration and feature engineering. * Familiarity with product development lifecycle and Agile methodologies. * Ability to understand and review code (Java, Python) is a plus. * Experience with data visualization and dashboarding tools. * Demonstrated ability to drive innovation and continuous improvement in data products. * Good analytical and problem-solving skills.

JobID: 210689081 JobSchedule: Full time JobShift: : Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As the Sr Associate for Auto Risk Insights in the Consumer & Community Banking (CCB), you will play a pivotal role in building a comprehensive data-driven narrative for the status of the Auto market and the positioning of our current lending portfolio with respect to competitors. As our team expands to explore and establish new partnerships with Original Equipment Manufacturers (OEMs), you will play a key role in evaluating the collateral value risk associated with our growing portfolio by conducting thorough risk assessments and analyzing market trends. You will be responsible for internal and external data exploration, developing comprehensive analytics, and supporting various key initiatives to evolve our policies and reporting. You will leverage large amounts of data to produce actionable insights the lead to strategic business decision and provide a point of view to senior leadership including the Chief Risk Officer (CRO) and functional leads. You will excel at creative thinking and problem solving; be self-motivated, confident and ready to work in a fast-paced, energetic environment, interacting with multiple stakeholders across different functions. Job Responsibilities * Expanding analytic and data capability for Auto retail and Dealer Commercial Service (DCS) customers * Create a credit risk point of view that captures the dynamics of the Auto market, its lending business and the health of our portfolio * Conduct deep dive exercises related to the Auto business and provide value to proactive strategies impacting the business spanning across origination, servicing, and default management * Provide analytic support and timely reporting for the successful implementation of strategic business decisions * Evaluate and manage collateral value risk as we grow our portfolio through new OEM partnerships, maintaining high standards of risk assessment * Partner with X-LOB risk functions in understanding key position, risk and strategy changes * Provide accurate and concise results and presents findings, recommendations, and other relevant materials to senior management * Will be expected to work with minimal supervision and multitask on several projects and processes Required qualifications, capabilities, and skills * Minimum Bachelor's degree in a quantitative or business discipline from an accredited college/university required * Minimum 3 years of data analytics experience * Experience in writing advanced SQL queries. Experience with one or more of the following programming languages and tools: Python, Spark, Alteryx, or Tableau * Highly proficient in Microsoft Office suite of products * Experience in financial institutions with consumer lending products (e.g. Card, Auto loan, Mortgage) * Strong analytical and quantitative skills, critical thinking, investigative problem-solving and decision making talents * Project Management Skills -- Ability to work with minimal supervision with high attention to detail. Well-organized, structured approach. Ability to achieve tight timelines on complex deliverables * Strong communication and interpersonal skills, ability to interact with individuals across departments / functions and with senior-level individuals * Presentation skills - Ability to synthesize vast amount of data and analytics to tell a clear and compelling story with prior experience in communicating to senior leaders of an organization Preferred qualifications, capabilities, and skills * Advanced degree is preferred * Experience in Credit Risk management * Knowledge of the US Auto market, its relevant metrics and dynamics To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

JobID: 210667871 JobSchedule: Full time JobShift: Day : Join the Digital Central Financial Planning and Analysis (FP&A) team for a dynamic role to act as the trusted advisor to the Digital Finance & Business Management team and help provide financial control, forecasting and budgeting, strategic analysis, senior management reporting and assist with process improvements & automation. As a Senior Associate in the Digital Finance and Business Management team, you will support optimizing planned spend, acting as a trusted advisor, and being responsible for identifying, escalating, and mitigating financial risks. You will also provide financial and strategic analysis, oversight and coordination of budgeting and forecasting, financial control, analysis of financial/business metrics, delivery of regular management reporting and development of new reporting capabilities. In this role, you will be the trusted advisor to the line of business Chief Financial Officers by advising on how to increase profitability and efficiencies. Job responsibilities * Prepare financial budgeting, reporting, forecasting and analysis * Provide efficiency reporting, analytics and strategy including, but not limited to location strategy, span of control, reporting and analytics * Develop and track performance metrics, create presentations, and generally provide financial analysis on a variety of topics to senior management * Provide oversight and deliver month-end results, the forecast for the remainder of the year, and the budget for future years. * Perform variance analysis to understand the key drivers of the results and present commentary to FP&A managers and line of business CFOs explaining changes from prior forecasts/budgets. * Help design new reports and dashboards to efficiently deliver the financial results to senior management * Enhance controls and streamlining processes, introducing automation where possible * Provide a high level of responsiveness to executive ad-hoc requests related to project management, presentation development, and business analysis * Identify key business risks on the platform and drive resolution of mitigating controls * Participate in collaborative initiatives with team members and global managers, coordinate team activities and prepare materials for town halls, employee recognition, and strategy working sessions * Communicate effectively with key business partners to understand projects and drive next steps Required qualifications, capabilities and skills * Bachelor's degree in Business, Finance, Economics, or other related area * 4+ years of work experience in Finance, Planning & Analysis, Business Management, Accounting/Controller, Technology or Product background * Experience with strategy, creation of business cases, process improvement and automation * Advanced skills in Excel and PowerPoint with the ability to build decks, present data and tell a story * Inquisitive, enthusiastic and diligent, and capable of challenging peers * Strong verbal and written communication skills with the ability to articulate complex issues clearly * Strong presentation skills with proven experience delivering timely, high quality presentations and/or reporting for various projects and stakeholders * Team player with the ability to build relationships and be respected as a trusted partner for the Business, Finance, Product, Technology and FP&A Teams * Highly motivated self-starter with excellent time management/prioritization skills * Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely Preferred qualifications, capabilities and skills * Essbase experience * Alteryx experience * Understanding of Technology or Product Management to facilitate and drive discussions with product owners, product managers, technology partners & finance across different lines of business Additional Information Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time. Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring.

JobID: 210663917 JobSchedule: Full time JobShift: : Join the Business Readiness team within the Wealth Management Business Administration and Operational Excellence group, where you'll support diverse initiatives like new products, technology rollouts, and policy changes. We're looking for a top performer to make a meaningful impact in a fast-paced environment, focusing on data analytics, reporting, and automation. Collaborate on designing and implementing reporting solutions and gain exposure to the business side by supporting change initiatives. As a Senior Associate in the Business Readiness team within the Wealth Management Business Administration and Operational Excellence (BAOE) group, you will engage quickly and deliver meaningful impact in a fast-paced environment. You will focus on data and analytics, reporting, dashboards, automation, and workflow development. You will collaborate on the design, development, operating model, and implementation of reporting and analytics, and partner with our PM to ensure reporting requirements are met. Additionally, you will have the opportunity to learn the business side of the team, supporting change initiatives as they come through the delivery enablement process. Job responsibilities * Design, build and maintenance of reporting dashboards for all teams across JPMWM BA&OE (as well as the broader Service & Administration organization); owning and publishing to the server * Utilizing Alteryx and Tableau to create automated and self-serve reporting * Developing and supporting application or workflows used across the business * Synthesizing actionable data and creating presentations for the team and senior management * Staying current with AI and LLM models and demonstrate excellent prompting * Managing multiple priorities simultaneously, ensuring reporting is updated accurately and timely * This position requires flexibility and the ability to quickly adapt to changes within a dynamic environment Required qualifications, capabilities & skills * Maintaining a positive attitude and acting as a team player in supporting team functions and implementing initiatives * Ability to effectively serve a wide range of partners and stakeholders * Experience building with Tableau, Alteryx and SharePoint * Previous experience developing low code applications or workflows (i.e., Unqork, Signavio, PEGA, Power) * Experience with and interest in using AI and LLM to improve business operations & efficiency * Intermediate or advanced with Microsoft Office, specifically Excel, PowerPoint and Visio * BA/BS required * 3+ years of analytics, development, data visualization or project management experience * Excellent written and verbal communications skills, comfortable presenting complex concepts to leaders Preferred qualifications, capabilities & skills * MBA preferred * Working knowledge of or prior experience with the Wealth Management business, processes and systems * Experience with Microsoft, including the Power Platform * Comfortable developing workflows and solutions using both coding, or low-code/no-code approaches * Advanced ability to utilize existing & emerging intelligent solutions to support the business * Strong interpersonal skills and ability to work across all levels of the organization * Strength in project management, issue identification and resolution

JobID: 210689866 JobSchedule: Full time JobShift: : We are seeking a professional with hands-on experience in Oracle HCM Payroll to support our payroll operations for a workforce of over 180,000 employees. As a Payroll Operations associate, you will play a crucial role in ensuring the seamless execution and validation of US payrolls using Oracle HCM. This role requires a deep understanding of end-to-end data lineage from transaction to disbursement, enabling the implementation of preventative measures and resolution of disruptions. This position will leverage technical expertise to optimize payroll processes using tools like Alteryx and Pega for automation and data processing. Job responsibilities * Oversee US payroll processing and ensure data accuracy and regulatory compliance. * Lead payroll operations using Oracle HCM Payroll, including troubleshooting and system enhancements. * Design and implement process improvements to optimize payroll efficiency. * Drive automation projects using Alteryx and Pega. * Collaborate with US and India teams to resolve complex payroll issues and share best practices. * Prepare and deliver payroll analytics and reports to management. * Maintain payroll documentation and support audit activities. * Mentor and develop team members, fostering a culture of excellence. * Communicate effectively with senior leadership and global teams. Required qualifications, capabilities, and skills * Hold a bachelor's degree in Business, Finance, Human Resources, or related field. * Demonstrate at least 5 years of experience in payroll or HR operations. * Show advanced expertise in Oracle HCM Payroll or similar payroll systems. * Exhibit strong control mindset and experience in payroll compliance frameworks. * Lead process improvement and automation initiatives. * Communicate effectively with senior leadership and global teams. * Manage multiple priorities in a fast-paced, dynamic environment. * Display advanced knowledge of automation tools such as Alteryx and Pega. * Uphold confidentiality and compliance in payroll processes. Preferred qualifications, capabilities, and skills * Possess experience leading US payroll transformation or optimization projects. * Demonstrate knowledge of US payroll regulations and compliance. * Show experience with payroll automation and analytics. * Hold certification in payroll or HR systems.

JobID: 210677617 JobSchedule: Full time JobShift: Day : Join our dynamic team to drive impactful insights and shape the future of deposit growth through advanced data analysis and innovative modeling. Be a key contributor in transforming business strategy by leveraging your analytical expertise to deliver actionable recommendations and present findings to senior leadership. As a Quant Analytics Senior Associate on the Deposit Modeling and Analytics team, you will analyze deposit data to uncover key trends and drive model development that informs business strategy. You will own the end-to-end creation of qualitative models and collaborate with quantitative modelers to forecast deposit balances and related revenues. You will present your findings to senior leadership, providing clear and actionable insights. You will apply your business intuition and technical skills to test models, analyze backtesting results, and identify opportunities for improvement. Your expertise will help shape the future of deposit growth and product strategy. Job Responsibilities: * Assist quantitative modelers with data procurement and refinement (SQL, Databricks) * Troubleshoot forecast model implementation code (python) issues * Analyze deposit data to identify trends in consumer/business behavior to aide in model development and to describe deposit growth trends * Assist quantitative modelers in the development of statistical models which forecast deposit balances and related net interest income as well as non-interest-revenue models which forecast debit card revenue, overdraft revenue, etc. * Perform deep-dive analysis on deposit data to determine key trends that are impacting deposit growth * Apply macroeconomic and business intuition to inform independent variable selection * Test draft models against various economic scenarios and analyze model output * Analyze backtesting results of models to identify areas of model miss and suggest independent variables that may remediate that miss * Analyze recent data trends and changes to the business/products that may elicit new trends Required Qualifications, skills, and capabilities: * Bachelor's degree in a quantitative discipline such as Economics, Finance, Statistics, Mathematics, or a related field. * 4+ years of related work experience data analysis, statistical modeling, or a related area * Proficiency in Python for data analysis, statistical modeling, and model reviews * Hands-on experience in developing, implementing, and reviewing statistical or forecasting models, including model validation and performance assessment * Strong ability to communicate complex analytical findings clearly and effectively to senior leadership and non-technical stakeholders Preferred Qualifications, skills, and capabilities: * SQL and Databricks experience for large-scale data processing and advanced analytics

JobID: 210678510 JobSchedule: Full time JobShift: Day : Join the Banking & Wealth Management Controllers team for an opportunity to work in a dynamic environment and partner with the JPMorgan Wealth Management (JPMWM) CFO Organization, Global Private Bank Controllers, LEC Controllers, Consumer & Community Banking (CCB) Regulatory & SEC Reporting, CCB Treasury, and other groups within the Firm. As a Senior Associate in the Banking & Wealth Management Controllers team, you will support the reporting and analysis of Wealth Management products for the Banking & Wealth Management line of business. You will drive relationship management with the JPMWM CFO Organization, as well as Product, Global Private Bank, etc. Additionally, you will work on various business integration initiatives that involve streamlining processes, charting flows for all revenues, building best practices for data analysis and retrieval, and develop reporting. In this role, you will have an in-depth understanding of various investment products, the Insurance/Annuity business, both direct journal entries and indirect allocations, and revenue flows. Job responsibilities * Collaborate with various Operations groups in different lines of business to map-out and flow revenue streams * Present and provide updates to senior management regarding new products, flows, and financial results * Establish strong relationships and provide support to the JPMWM business (CFO, Product, CCB Regulatory & SEC Reporting, Financial Control, Global Private Bank Controllers, etc.) * Escalate issues constructively and present complex information in a clear and concise manner to senior management * Provide controller support for month-end close process (i.e. variance explanations, data aggregation, both Balance Sheet and Income Statement reporting, journal entries and automation) * Distribute and create reporting as necessary to various stakeholders * Implement new accounting standards and reporting requirements by staying current with evolving GAAP and regulatory changes impacting the business Required qualifications, capabilities, and skills * Bachelors degree in Accounting or Finance and strong knowledge of GAAP * 4+ years of work experience in Accounting or Finance * Highly proficient in Excel and PowerPoint * Experience with SAP, Hyperion Essbase or Dodeca or a willingness to learn * Ability to grasp concepts quickly, develop a plan, and execute for results * Solid problem solving, analytical, and creative thinking skills * Ability to summarize large amounts of data, formulate a concise message, and communicate clearly to Management * Strong multitasking and organizational skills Preferred qualifications, capabilities, and skills * Business Objects, SQL or Tableau skills preferred Additional Information Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time. Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring.

JobID: 210687929 JobSchedule: Full time JobShift: Day : Join JPMorgan Chase's Financial Forecasting & Analysis team, and be responsible for delivering high-quality financial forecasting, planning, and analysis to support strategic decision-making across the firm. You will leverage cutting-edge technology and data-driven insights to advance business value. As a Senior Associate in the Financial Forecasting & Analysis team, you will lead and support the transition of our operating model from a legacy Essbase/Oracle-centric environment to a modern Atoti/Databricks platform. This role is ideal for candidates with advanced analytical, technical, and project management skills who are passionate about promoting transformation and innovation in financial data management and reporting. Job responsibilities * Advance the migration of financial forecasting, planning, and reporting processes from Essbase/Oracle to Atoti/Databricks, ensuring minimal disruption to business operations. * Analyze current-state processes and design future-state workflows leveraging Atoti/Databricks capabilities for enhanced automation, scalability, and efficiency. * Oversee data mapping, validation, and reconciliation activities to ensure data integrity and consistency throughout the transition. * Collaborate with Finance, Technology, and Business teams to gather requirements, communicate progress, and address challenges during the migration. * Develop and maintain financial models, dashboards, and reporting solutions using Atoti/Databricks, ensuring alignment with business needs and compliance standards. * Create comprehensive documentation for new processes and provide training/support to end-users to facilitate adoption of the new platform. * Identify opportunities for ongoing optimization and automation within the new operating model. Required qualifications, capabilities and skills * Bachelor's degree in Finance, Accounting, Information Systems, or related field. * 4 years of experience in financial analysis, forecasting, or related roles within large organizations. * Advanced understanding of Essbase/Oracle and experience with Databricks or similar cloud-based data platforms. * Proven track record in process reengineering, data migration, and system implementation projects. * Advanced proficiency in SQL, Python, or other relevant programming languages. * Excellent analytical, problem-solving, and project management skills. * Advanced communication and interpersonal skills, with the ability to work effectively across teams. Preferred qualifications, capabilities and skills * Advanced degree in Finance, Accounting, Information Systems, or related field. * Experience in financial services or banking industry. * Familiarity with cloud data architectures and modern analytics tools. * Experience in documentation and end-user training. * Ability to manage multiple priorities in a fast-paced environment.

The ACH Operations team in Enterprise Payments is seeking an experienced, highly motivated process and people manager with excellent communication skills. The ideal candidate will have a strong background in ACH as well as people management, with experience leading multiple teams across different geographical sites. This individual needs to enjoy problem solving, collaborating, and cultivating high performing teams. This role will manage teams within ACH Operations handling very distinct functions within the ACH workflow. The individual will work closely with other ACH Operations people managers as well as with partners and stakeholders throughout the organization. Interested candidates should have a drive to improve processes and mitigate risk, with superior problem-solving skills, strong business judgment and effective written and oral communication skills. Job Description & Ideal Candidate: Demonstrate strong people leadership skills Effectively lead and manage team(s) across multiple sites, including: New York and Virginia Focus on continuous development of self and team Manage the daily operations of the team(s) Build a highly engaged and inclusive culture across operational boundaries Build relationships and effectively influence Business Partners (e.g., Treasury Management, Product Management and Sales leaders within Capital One Bank) to define and drive process improvements, and partner effectively across other lines of business (e.g. Credit Card, Consumer Bank, Financial Services, etc.) Collaborate to deliver on requirements of industry/regulation standards to critical business processes, including adherence to guidelines and standards that are compliant to Capital One Bank's governance framework Build and maintain appropriate metrics, quality assurance, and capacity planning to identify and mitigate operational risk exposures and drive process excellence within the business Provide frequent reports and updates to Commercial Operations leadership including appropriate and timely escalation of issues, SLA misses, violations, etc. Working knowledge of ACH network and payments, practices, processes and technologies Prior experience in a regulated banking environment Strong people management skills required to lead and teams in geographically dispersed locations Evidence of training and mentoring team members, as well as recruiting new talent Effective negotiation and influencing skills, including strong written and verbal communication skills Ability to analyze organizational and process issues related to ACH operations and identify opportunities to improve efficiency Demonstrated ability to translate enterprise strategies to business specific initiatives Work from Home Technology Requirements Secure home office environment that is free from background noise and distractions Reliable private internet connection that is not supplied via cellular data or hotspot is required A private network that is password protected where you have ownership or line of site sight to every device on the network Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred To validate ISP speeds from a Chrome browser, go to *************** type Speed Test and run from the Google landing page Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. Basic Qualifications High School Diploma, GED, or equivalent certification At least 3 years of experience working in the Financial Industry or Banking Industry At least 2 years of operations experience in production At least 1 year of coaching, mentoring, or people leadership experience At least 1 year of experience using PEP+ or Extra At least 2 years experience using Google Suite or Microsoft Office Preferred Qualifications Bachelor's Degree or Military Experience Accredited ACH Professional (AAP) certification or Accredited Payments Risk Professional (APRP) certification, BPM At least 4 years of experience in the Financial Industry or Banking Industry At least 3 years of operations experience in production At least 3 years of people management experience At least 3 years of experience using Google Sheets At least 3 years of experience in process improvement or change management At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $78,400 - $89,500 for Sr. Ops Associate Richmond, VA: $78,400 - $89,500 for Sr. Ops Associate Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).