Job DescriptionDescription:
Responsible for the day-to-day account management for routinely/moderately complex client accounts for large group department 51+ fully insured and self-funded. Manages the assigned book of business and builds, expands, and solidifies relationships with existing clients.
Objectives
· Manage client processes accurately and timely: RFP, Client Set-Up, Closing Process
· Complete compliance reviews accurately and timely
· Communicate to clients consistently and pro-actively
· Attend at least one training/seminar/workshop per quarter
Essential Functions
Day to day contact for client for service needs; provide administrative support to an assigned block of clients. Must have a Life and Health license.
Manage client set-up, renewals, run open enrollment meetings and client meetings as needed.
Take lead on designated renewals: prepare RFP, collect and review competitive proposals, prepare renewal presentation illustrating market offerings and present the Capital Services recommendations.
Resolve the most complex customer service problems directly; escalate client concerns when appropriate including claims.
Take the lead on overall compliance for the client to include annual compliance review and overall, Health and Welfare plan compliance.
Maintain data integrity and quality with any applicable software on a timely basis.
Coordinate employee communications for enrollment.
Establish and preserve a solid business rapport with clients and vendors.
Educate clients on applicable legislation and market trends.
Contract review and negotiations.
Provide Vendor Management support for client.
Prepare client utilization reports for review with client.
Manage and update client's benefit portals.
Generate client interest in additional lines of coverage and cross selling opportunities
Participate in workshops, seminars, certifications, software/hardware updates, and/or health & welfare coursework to ensure highest level of industry knowledge. Other duties as assigned.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand; walk; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Requirements:
Position Type/Expected Hours of Work
This is a full-time position. Typical days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position requires long hours and some weekend work.
Travel
Travel is a requirement of this position and may involve out-of-area and overnight travel.
Required Education and Experience
1. Bachelor's Degree or higher in Management, Business, or related field, with a minimum of 7-10 years professional working experience as an account manager or client service representative in the insurance (or a related) industry; or a combination of education and experience.
2. Proficient knowledge of Microsoft Windows applications and MS Office (Word, Excel, PowerPoint, Outlook).
3. Must maintain Life/Health Producer license.
4. Must possess excellent problem-solving and analytical skills and be able to translate business and technical requirements into workable solutions.
5. Must possess strong communications skills (written and verbal) with an ability to communicate directly with clients, vendors, colleagues and executive management team.
6. Must possess the ability to manage multiple timelines and complete tasks quickly within the constraints of timelines and budgets.
7. Must possess the ability to work effectively as an individual and part of a team.
$85k-131k yearly est. 11d ago
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HR Generalist
Capital Services Corporation 4.7
Capital Services Corporation job in Owings Mills, MD
Full-time Description
The Human Resources Generalist performs human resources related duties at the professional level and serves as a partner to the management team to ensure all Company initiatives and projects align with the Company's goals and cultural environment. The HR Generalist carries out responsibilities in the following areas but not limited to: employee relations, training, benefits, compensation, recruitment/selection, development and implementation of policies and procedures under the mission, core values, and purposes of the Company.
Requirements
Essential Functions:
Assist with the development, management and maintenance of human resources related policies, including, but not limited to, Employee Handbook, dress code and other Company policies.
Provide and promote a positive work environment.
Ensure employees comply with the Company policies and procedures and assist with any necessary coaching and discipline when necessary.
Give guidance and assistance to employees when they have policy or benefits related questions or concerns.
Assists with the recruitment process, including, but not limited to, writing and posting job ads, attending job fairs, developing recruitment strategies in conjunction with hiring managers, candidate screening and interviewing, processing pre-employment checks, including reference, background, credit and drug screens to ensure eligibility of the candidate in accordance with Company guidelines/standards.
Provide support with the facilitation of the on-boarding process, including, but not limited to, employee file maintenance, ensuring completion of pre-employment requirements, completion of new hire paperwork, creation of offer letter and offer extension to candidates, entering of new hire into the HRIS and any necessary coordination with the hiring manager for start date readiness and new hire orientation
Answer questions regarding employee leave of absences, such as FMLA, disability, worker's comp, etc.
Responsible for entering and maintaining all information entered into the HRIS. May be a back-up for processing payroll in the absence of the payroll processor.
Maintains employee files, ensuring proper documentation is maintained and state and federal compliance standards are met.
Job Qualifications:
A Bachelor's degree in human resource management, organizational development, business or related field of study is preferred, but will consider work history as a substitute.
A minimum of two years of experience in a human resources coordinator capacity required.
Knowledge of employment law, benefits administration, compliance and design, state and federal guidelines, employee relations, recruitment and compensation administration required.
Ability to multi-task in a fast-paced changing environment exhibiting the ability to meet required deadlines.
Strong computer skills with working knowledge of Microsoft Office products, including Excel, Outlook, Word and PowerPoint. Must also have the ability to use the Internet for reference and research purposes. Must have experience working with and using HRIS system; ability to self-teach helpful.
Ability to be self-directed, working independently, and as well as part of a team while demonstrating a proactive approach exhibiting strong follow through and follow up skills.
Job Requirements:
· Must have the ability to be flexible with respect to work schedule in order to meet and accommodate the needs of the owner and the organization.
· Must have access to reliable transportation.
Working Conditions:
While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is regularly required to stand; walk; use hands, reach with hands and arms; and stoop, kneel, or crouch. The employee will generally lift up to 20 pounds, and must occasionally lift and move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.
Salary Description $80,000 - $90,000
$80k-90k yearly 11d ago
Client Relationship Manager
Capital Services Corporation 4.7
Capital Services Corporation job in Towson, MD
Full-time Description
Responsible for the day-to-day account management for routinely/moderately complex client accounts for large group department 51+ fully insured and self-funded. Manages the assigned book of business and builds, expands, and solidifies relationships with existing clients.
Objectives
· Manage client processes accurately and timely: RFP, Client Set-Up, Closing Process
· Complete compliance reviews accurately and timely
· Communicate to clients consistently and pro-actively
· Attend at least one training/seminar/workshop per quarter
Essential Functions
Day to day contact for client for service needs; provide administrative support to an assigned block of clients. Must have a Life and Health license.
Manage client set-up, renewals, run open enrollment meetings and client meetings as needed.
Take lead on designated renewals: prepare RFP, collect and review competitive proposals, prepare renewal presentation illustrating market offerings and present the Capital Services recommendations.
Resolve the most complex customer service problems directly; escalate client concerns when appropriate including claims.
Take the lead on overall compliance for the client to include annual compliance review and overall, Health and Welfare plan compliance.
Maintain data integrity and quality with any applicable software on a timely basis.
Coordinate employee communications for enrollment.
Establish and preserve a solid business rapport with clients and vendors.
Educate clients on applicable legislation and market trends.
Contract review and negotiations.
Provide Vendor Management support for client.
Prepare client utilization reports for review with client.
Manage and update client's benefit portals.
Generate client interest in additional lines of coverage and cross selling opportunities
Participate in workshops, seminars, certifications, software/hardware updates, and/or health & welfare coursework to ensure highest level of industry knowledge. Other duties as assigned.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand; walk; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Requirements
Position Type/Expected Hours of Work
This is a full-time position. Typical days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position requires long hours and some weekend work.
Travel
Travel is a requirement of this position and may involve out-of-area and overnight travel.
Required Education and Experience
1. Bachelor's Degree or higher in Management, Business, or related field, with a minimum of 7-10 years professional working experience as an account manager or client service representative in the insurance (or a related) industry; or a combination of education and experience.
2. Proficient knowledge of Microsoft Windows applications and MS Office (Word, Excel, PowerPoint, Outlook).
3. Must maintain Life/Health Producer license.
4. Must possess excellent problem-solving and analytical skills and be able to translate business and technical requirements into workable solutions.
5. Must possess strong communications skills (written and verbal) with an ability to communicate directly with clients, vendors, colleagues and executive management team.
6. Must possess the ability to manage multiple timelines and complete tasks quickly within the constraints of timelines and budgets.
7. Must possess the ability to work effectively as an individual and part of a team.
Salary Description $80-$100k
$80k-100k yearly 10d ago
HR Generalist
Capital Services Corporation 4.7
Capital Services Corporation job in Towson, MD
Job DescriptionDescription:
The Human Resources Generalist performs human resources related duties at the professional level and serves as a partner to the management team to ensure all Company initiatives and projects align with the Company's goals and cultural environment. The HR Generalist carries out responsibilities in the following areas but not limited to: employee relations, training, benefits, compensation, recruitment/selection, development and implementation of policies and procedures under the mission, core values, and purposes of the Company.
Requirements:
Essential Functions:
Assist with the development, management and maintenance of human resources related policies, including, but not limited to, Employee Handbook, dress code and other Company policies.
Provide and promote a positive work environment.
Ensure employees comply with the Company policies and procedures and assist with any necessary coaching and discipline when necessary.
Give guidance and assistance to employees when they have policy or benefits related questions or concerns.
Assists with the recruitment process, including, but not limited to, writing and posting job ads, attending job fairs, developing recruitment strategies in conjunction with hiring managers, candidate screening and interviewing, processing pre-employment checks, including reference, background, credit and drug screens to ensure eligibility of the candidate in accordance with Company guidelines/standards.
Provide support with the facilitation of the on-boarding process, including, but not limited to, employee file maintenance, ensuring completion of pre-employment requirements, completion of new hire paperwork, creation of offer letter and offer extension to candidates, entering of new hire into the HRIS and any necessary coordination with the hiring manager for start date readiness and new hire orientation
Answer questions regarding employee leave of absences, such as FMLA, disability, worker's comp, etc.
Responsible for entering and maintaining all information entered into the HRIS. May be a back-up for processing payroll in the absence of the payroll processor.
Maintains employee files, ensuring proper documentation is maintained and state and federal compliance standards are met.
Job Qualifications:
A Bachelor's degree in human resource management, organizational development, business or related field of study is preferred, but will consider work history as a substitute.
A minimum of two years of experience in a human resources coordinator capacity required.
Knowledge of employment law, benefits administration, compliance and design, state and federal guidelines, employee relations, recruitment and compensation administration required.
Ability to multi-task in a fast-paced changing environment exhibiting the ability to meet required deadlines.
Strong computer skills with working knowledge of Microsoft Office products, including Excel, Outlook, Word and PowerPoint. Must also have the ability to use the Internet for reference and research purposes. Must have experience working with and using HRIS system; ability to self-teach helpful.
Ability to be self-directed, working independently, and as well as part of a team while demonstrating a proactive approach exhibiting strong follow through and follow up skills.
Job Requirements:
· Must have the ability to be flexible with respect to work schedule in order to meet and accommodate the needs of the owner and the organization.
· Must have access to reliable transportation.
Working Conditions:
While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is regularly required to stand; walk; use hands, reach with hands and arms; and stoop, kneel, or crouch. The employee will generally lift up to 20 pounds, and must occasionally lift and move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.
$52k-72k yearly est. 26d ago
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Capital Services Corporation may also be known as or be related to Capital Services Corp and Capital Services Corporation.