Capital Vacations jobs in Kansas City, MO - 5 jobs

Job Description Are you passionate about data, dialer operations, and driving performance through smart systems and insightful analytics? Vacatia is looking for a Dialer Operations & Reporting Manager to help elevate the efficiency and effectiveness of our call center operations. If you thrive in a fast-paced environment, love building dashboards, and know your way around dialer campaigns and call center tech, we want to hear from you! As a key player in our Collections and Customer Service team, you'll be responsible for the management and optimization of our dialer platform and the development of reports and dashboards that guide operational decision-making. From improving campaign performance to streamlining agent productivity, your work will directly impact both team success and customer satisfaction. What You'll Do Build, maintain, and automate reports and dashboards to track agent KPIs and call center trends. Deliver daily, weekly, and monthly insights to support business decisions. Partner with leadership and cross-functional teams to create custom reports and performance analysis. Manage daily dialer campaigns to meet performance goals and compliance standards (TCPA/FDCPA). Adjust call queues and dialing strategies to optimize agent productivity. Monitor system functionality and partner with IT to resolve issues or implement enhancements. Maintain workforce readiness through call volume forecasting and proper staffing alignment. Support special projects and initiatives as assigned. Create ad hoc reports to support business needs. What We're Looking For 3+ years' experience in collections or customer service, preferably within a call center setting. Solid experience with auto-dialers (predictive, preview, blended) and ACD systems. Strong command of agent performance metrics and call routing strategies. Advanced Excel skills (formulas, pivot tables, dashboards, and charts). Working knowledge of compliance standards such as TCPA and FDCPA is preferred. Detail-oriented with strong problem-solving skills and a data-driven mindset. Self-starter who can work independently with minimal oversight. Why Vacatia? We're redefining the vacation ownership experience with innovation, hospitality, and exceptional service. Join a collaborative, mission-driven team where your skills in operations and analytics will make a real difference every day.

Job Description Join Our Team as Assistant General Manager Patriots Inn is looking for an Assistant General Manager (AGM) who will be the driving force behind smooth operations, happy owners, and satisfied guests at our resort. As AGM, you'll be the connection point between all departments-guiding teams, supporting excellence, and ensuring our resort upholds the highest hospitality standards, including RCI Gold Crown Distinction. From overseeing maintenance and housekeeping to elevating guest service and managing projects, this role is perfect for a dynamic leader who wants to make an impact every day. What You'll Do Lead, coach, and inspire resort staff-building a strong, motivated team. Oversee maintenance, renovations, and presentation of all resort facilities. Manage budgets and third-party contractors with efficiency and precision. Respond to guest and owner needs with professionalism and care. Conduct daily inspections to ensure top-quality accommodations and amenities. Communicate with staff, management, and boards to keep operations seamless. Uphold resort safety, security, and policy compliance. What We're Looking For 4+ years of leadership experience in hospitality, property management, or timeshare operations. Bachelor's degree in Hospitality Management, Business Administration, or related field (or equivalent experience). Strong organizational, leadership, and problem-solving skills. Knowledge of facilities maintenance and housekeeping operations. Experience with renovation projects and contractor management. Excellent communication skills-bilingual preferred! Why You'll Love It Here Be part of a team passionate about hospitality excellence. Make a direct impact on guest experiences and resort success. Grow your career in a supportive, dynamic environment. If you're ready to lead with confidence, build lasting relationships, and help shape unforgettable vacations, we'd love to hear from you! Apply today and take the next step in your hospitality career.

Marketing Representative (In-House / Guest Services) Schedule: Full-Time | Weekends & Holidays Required About the Role We are seeking an enthusiastic, customer-focused Marketing Representative to join our In-House/Guest Services team. In this role, you will greet and assist timeshare owners staying at our partnered resorts, schedule sales presentation appointments, and provide exceptional support throughout their stay. You will also be responsible for maintaining accurate records of premium incentives, entering bookings, and ensuring a smooth and welcoming experience for all guests. If you are outgoing, organized, and enjoy working in a resort environment, this is a great opportunity to build your career in hospitality and marketing. Key Responsibilities Greet and welcome owners and their families at resort check-in desks. Ensure owners are comfortable, properly checked in, and qualified before arrival at the Welcome Desk. Assist guests with questions about the resort, surrounding area, restaurants, shopping, and local attractions. Direct owners on where to purchase attraction tickets and address any needs, including medical or special requests. Manage daily reconciliation, prepare bank sheets, and complete deposits. Enter bookings and tour information for all In-House customers, including non-qualified guests. Handle guest concerns promptly to ensure a positive experience. Collaborate with resort staff and communicate daily reporting to Marketing leadership. Occasionally support other local resort locations as needed. Perform additional duties as assigned. Minimum Qualifications High school diploma or equivalent, or relevant work experience. Prior customer service experience. Motivated, outgoing, friendly, and professional demeanor. Strong organizational skills and reliability. Proficient in Microsoft Excel, Word, and general computer applications. Ability to work weekends, holidays, extended hours, and at multiple local locations. Ability to travel occasionally based on business needs. Preferred Qualifications Previous experience in timeshare or resort customer service. Bilingual in English and Spanish. Physical Requirements Ability to stand up to 70% of the workday and lift up to 25 lbs. Frequent movement between areas within the resort. Regular use of computers and office equipment. Heels higher than 2 inches are not permitted. Work Environment Moderate noise level within an office/resort setting. Extended hours and occasional travel may be required. If you enjoy connecting with people and supporting vacation experiences, we'd love to hear from you. Apply today and join a team committed to delivering exceptional guest service.

Job DescriptionJoin Vacatia and Redefine the Guest Experience Across Hospitality & Ownership Vacatia is transforming the vacation ownership and rental industry by blending hospitality, technology, and design to create smarter, more connected experiences. We're building the next generation of travel lifestyle products - and we're looking for driven, relationship-focused sales professionals to help us grow. We are seeking a proactive, detail-oriented Off-Premise Coordinator to manage and coordinate all off-site timeshare sales and marketing initiatives. This role is critical for ensuring seamless execution, strict compliance, and consistent alignment with company standards. Why You'll Love Working at Vacatia Build the Future: Support the expansion of Vacatia's reach by coordinating off-premise sales and marketing initiatives that engage prospective owners. Impact That Matters: Directly influence sales growth and brand presence by ensuring off-site events and activities are executed efficiently and professionally. Innovation at Scale: Collaborate with sales, marketing, and operations teams using modern tools to plan, track, and optimize off-premise initiatives. Autonomy and Ownership: Take full ownership of off-site event coordination, logistics, and follow-up, ensuring high-quality results. Culture of Growth: Join a dynamic, people-first environment that emphasizes learning, teamwork, and recognition for delivering operational excellence. Compensation & Benefits Uncapped earning potential Competitive Commission structure Weekly pay Paid training Paid Time Off Health, Dental, Vision Insurance 401(k) with company match Life & AD&D Insurance Wellness Program & EAP Employee discounts (Tickets at Work, Perks at Work) Education Assistance Program Your Impact Coordinate off-premise sales and marketing events, including scheduling, logistics, and communication with stakeholders. Collaborate with cross-functional teams to ensure alignment with sales goals, branding, and operational standards. Track and report on event performance, providing insights to optimize future initiatives. Support compliance and documentation for off-premise activities, ensuring adherence to company and regulatory requirements. Champion professionalism and collaboration, ensuring seamless experiences for all participants. What You Bring Availability to work 5 days a week, including weekends and holidays Strong communication skills and the ability to engage guests with a friendly and positive attitude. Proficient computer skills are required. Must be comfortable with technology, particularly Android tablets. Ability to interact with families and children in a fast-paced work environment. Self-motivated team player with excellent customer service skills. Join Us If you're ready to inspire travelers, drive meaningful results, and help redefine the future of vacation ownership, we'd love to hear from you. Your next chapter starts here at Vacatia.