Regional Director Of Operations jobs at Capstone Logistics

The U.S. is in a Cold War-like “space race” to lead in physical AI and our supply chain needs urgent transformation to scale manufacturing of electronics for robotics. This transformation will determine if the U.S. can preserve its role as the world's largest and most innovative economy, reestablish deterrence superiority, and, if confronted, prevail against its most capable adversary since WWII. Founding Team Member, Chief of Staff Finance, PE/IB, Growth Buyout Full-Time On-Site, NYC About AIC AIC is a software-led, growth buyout holding company acquiring profitable manufacturing businesses in the robotics supply chain to modernize and scale long-term. Our mission is to transform the critical supply chains that underpin America's economic power and national security. Unlike traditional private equity, we combine permanent capital with our proprietary AI-native operating system, Keystone, purpose-built for mid-mix/mid-volume manufacturing environments. We underwrite acquisitions based on what we can build, not what we can cut-enabling us to pay full value for quality businesses. The Role: We're seeking a Chief of Staff to serve as a founding team member reporting directly to our Founder/CEO, Alex Torrey. This is a finance-intensive role focused on deal execution across the full investment lifecycle-from sourcing and diligence through modeling, closing, and portfolio company oversight. You'll be the engine behind our acquisition strategy, building sophisticated growth buyout models that blend traditional GBO mechanics with operational improvement projections driven by our Keystone platform. This role demands exceptional financial modeling skills, the ability to synthesize complex manufacturing operations into investment theses, and the judgment to support high-stakes transaction decisions. What You'll Do: Deal Execution (Primary Focus): Lead financial diligence on target acquisitions ($2M-$20M EBITDA manufacturing businesses) Build and iterate GBO models incorporating software-driven operational improvements Structure transaction terms, negotiate deal economics, and support closing processes Source and evaluate new opportunities across the robotics supply chain Portfolio Support: Track financial and operational performance across portfolio companies Develop KPIs and frameworks that capture financial performance and operational transformation Support portfolio company management teams with strategic planning and growth initiatives Strategic Partnership: Serve as analytical thought partner to the CEO on strategic decisions Present investment recommendations to leadership and stakeholders Build scalable processes and systems as we grow the portfolio Who You Are: 5-7 years in investment banking and/or private equity (growth equity, buyout, and/or LMM) Top-tier analyst pedigree with exceptional training in financial modeling and transaction execution Advanced proficiency in GBO modeling, three-statement integration, and valuation frameworks Exceptional track record supporting deal execution from sourcing through close Strong business judgment and ability to synthesize complex information into actionable insights Entrepreneurial mindset and comfort operating in an early-stage, fast-moving environment Able and willing to travel 20-30% to portfolio companies and target facilities Preferred: Industrials, manufacturing, or robotics sector coverage experience Exposure to operational value creation initiatives U.S.-based transaction experience Important Information: Full-time, on-site in New York City 20-30% travel to target sites and portfolio companies across the U.S. Immediate start preferred Comp: $180K-$250K + meaningful Founding Team Member equity Full medical benefits

Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD/hr and additional rewards based on quality of submission. Outlier is committed to improving the intelligence & safety of AI models. Owned and operated by Scale AI , we've recently been featured in Forbes for partnering experts with top AI labs to provide the high quality data for LLMs. We believe AI can only perform as well as the data it's trained on. That's why we work with contributors from all over the world , who help improve AI models by providing expert human feedback . This data has led to AI advancements for the world's leading AI labs and large language model builders. We've built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a positive experience based on our core pillars of reliability, transparency, and flexibility. What you will be doing We are looking for someone who speaks fluent English to contribute their expertise toward training and refining cutting-edge AI systems. Adopt a "user mindset" to produce natural data to meet the realistic needs you have or would use AI for. Use the tool of rubrics to address user needs in a structured way. Evaluate AI outputs by reviewing and ranking reasoning and problem-solving responses from large language models. Contribute across projects depending on your specific skillset and experience. What we're looking for Education : Bachelor's degree or higher (or currently enrolled). Analytical and Problem-Solving Skills : Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning. Strong Writing : Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail : Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Haves: Experience in fields like literature, creative writing, history, philosophy, theology, etc. Prior writing or editorial experience (content strategist, technical writer, editor, etc.). Interest or background in AI, machine learning, or creative tech tools. Compensation and benefits Earn up to $15 USD/hr, paid out weekly Rates vary based on quality, accuracy, and time spent. Paid via PayPal & AirTM Free access to Model Playground Interact, experiment and engage with leading large language models free of cost Flexible schedule and time commitment No contracts, no 9-to-5. You control your schedule. (Most experts spend 5-10 hours/week, up to 40 hours working from home Join a global community of Coding experts Join a global network of experts contributing to advanced AI tools Disclaimer: For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project. Equal Opportunity Employer: Outlier is committed to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and celebrate diversity in our workforce.

This role partners closely with the executive team (COO, CEO, Finance, Compliance, Clinical Operations), all hiring managers, People Operations, Payroll, and cross-functional business leaders. Frequent collaboration with legal counsel, IT (for HRIS/payroll), and external vendors (recruiting, benefits, labor law advisors) is required. Responsibilities Lead the full spectrum of People Operations for a remote/hybrid, multi-state workforce in a highly regulated, startup environment. Design and implement strategic HR initiatives supporting HHN's mission, growth, and operational goals. Own talent acquisition, onboarding, employee engagement, and retention strategies for clinical and non-clinical staff. Own payroll operations, labor cost reporting, compensation, benefits, and compliance with state/federal wage & hour law. Build, update, and enforce HR/People Ops policies and procedures; ensure HR documentation is always audit-ready. Ensure continuous compliance with all federal, state, and local employment laws-especially California, DOL, and healthcare-specific requirements. Lead employee relations, investigations, conflict resolution, and performance management. Build scalable learning, training, onboarding, and leadership development programs-sometimes from scratch. Drive HR technology adoption (ADP, HRIS, Google Suite, etc.), process automation, and analytics. Champion DEIB (diversity, equity, inclusion, belonging), culture-building, and employee wellness within a start-up culture. Support organizational design, workforce planning, and future-state operating models as HHN grows. Mentor and develop a high-performing HR/People Ops team. Foster a culture of feedback, accountability, adaptability, and innovation. Serve as a key project leader for cross-functional initiatives impacting employee experience and compliance. Skills Required Advanced proficiency in HRIS/payroll platforms (ADP, Workday, or similar), Google Suite, and Microsoft Office. Strong operational/process improvement skills; able to build new systems where needed. Experience with data analytics, labor cost tracking, and audit preparation. Demonstrated ability to manage HR projects, prioritize, and execute in a fast-paced environment. Excellent written and verbal communication; able to lead, coach, and influence at all levels. High level of discretion and judgment in handling sensitive and confidential issues. Proactive problem-solving with the ability to adapt to ambiguity, shifting priorities, and rapid growth. Strong systems orientation-familiarity with HR/People Ops tools and platforms, including ADP, WorkDay, Google Suite and similar payroll systems. Competencies Leadership: Inspires, motivates, and develops others. Provides clear vision and direction for the People Operations function, earning the trust of staff, peers, and executives. Demonstrates resilience and confidence in the face of ambiguity and rapid change. Management: Plans, organizes, and manages multiple priorities, projects, and deadlines in a fast-paced environment. Holds self and others accountable for high-quality results. Problem Solving: Anticipates and identifies problems quickly; analyzes root causes; and develops pragmatic, compliant, and sustainable solutions, even in situations with limited resources or information. Collaboration: Works cross-functionally, building effective partnerships with clinical, operations, finance, and external stakeholders. Fosters an inclusive and positive work environment, valuing diverse perspectives and teamwork. Operational Effectiveness: Streamlines, builds, and refines HR processes and programs to maximize efficiency, accuracy, and compliance. Balances strategic priorities with hands-on, tactical execution. Decision Making: Exercises sound judgment, especially when dealing with confidential or sensitive matters. Able to make timely, data-informed decisions that align with business objectives and organizational values. Interpersonal Effectiveness: Communicates clearly and empathetically, both in writing and verbally, with employees at all levels. Navigates difficult conversations with tact and integrity. Demonstrates emotional intelligence and a people-first approach. Strategic Agility: Looks beyond day-to-day tasks to anticipate future HR and organizational needs. Adjusts HR strategies and tactics to support evolving business goals, regulatory requirements, and growth opportunities. Startup/Builder Mentality: Thrives in an early-stage, fast-growth, and sometimes ambiguous environment. Resourceful, creative, and willing to “roll up sleeves” to build new systems and processes from scratch. Embraces change, continuous improvement, and a spirit of experimentation. Job Requirements Education: Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree preferred. Experience: 8+ years of progressive HR leadership, with at least 5 years in a senior leadership role (preferably in healthcare, healthtech, or a highly regulated industry).Startup experience preferred. Proven experience leading payroll, HR compliance, and labor cost functionality. Ability to travel as needed (10-20%). Certification(s): SPHR, SHRM-SCP, or equivalent preferred.

About the Role: PubMatic is seeking a Director of Customer Success Operations Management (CSOM) to lead operational strategy and execution for our Connected TV (CTV) supply business. This leader will elevate CSOM into a disciplined, insight-led function that protects revenue, sharpens publisher performance, and strengthens our competitive position in one of PubMatic's most important and fastest-evolving channels. You will oversee the CTV CSOM team and act as the operational backbone for CTV supply health. You will drive proactive signal monitoring, eliminate deal-level friction, tighten PMP and PG execution, and partner with Commercial, Product, Engineering, and Ad Solutions to build scalable processes and AI-powered workflows that unlock growth. The ideal candidate combines CTV industry expertise with structured operational leadership, sharp analytical instincts, and the ability to influence cross-functionally. What You'll Do: Leadership, Coaching, and Team Development Lead and develop a high-performing CTV CSOM team known for structured thinking, fast response, ownership, and strategic insight. Coach team members to elevate their operational judgment, communication, and ability to engage publishers with clarity and authority. Establish role expectations, SOPs, decision frameworks, and performance culture built on accountability and continuous improvement. Build leadership and mentorship pathways that mature the team into trusted strategic partners. Strategic Alignment and Cross-Functional Influence Serve as the connective tissue across Customer Success, Sales, Product, Engineering, and Ad Solutions to ensure fast, aligned execution on CTV priorities. Bring order to ambiguity by clarifying workflows, accountability, and decision rights across CTV deal execution and troubleshooting. Influence Product and Engineering roadmaps with operational insights from the field, including signal improvement, deal automation, and CTV-specific tooling needs. CTV Business Impact and Revenue Contribution Own the operational health of PubMatic's CTV supply, ensuring consistent signal hygiene, stable delivery, and early detection of revenue-impacting anomalies. Turn CTV-specific insights into clear actions for Commercial and Product teams. Improve publisher value storytelling by elevating QBR quality, CTV narrative clarity, and insight-led recommendations that highlight yield opportunities. Identify operational blockers affecting CTV revenue growth and coordinate cross-functional execution to remove them. Strengthen monetization workflows across the CTV lifecycle, reducing friction and improving activation speed. Operational Excellence and Program Ownership Own the CTV CSOM operating framework, ensuring predictable, repeatable processes from deal setup through post-launch optimization. Drive process improvement to eliminate duplication, reduce operational noise, tighten routing, and improve execution speed. AI Integration and Automation Leadership Identify CTV use cases where AI can increase speed, reduce manual work, or improve detection of revenue-impacting patterns. Champion AI adoption across the CTV CSOM team, enabling agents, alerting tools, automated diagnostics, and insight generation. Implement structured feedback loops to refine AI workflows and quantify impact on efficiency, resolution time, and publisher outcomes. Partner with Product and Engineering to integrate AI-driven troubleshooting and monitoring tools directly into core CTV processes. Who You Are: 8+ years in Customer Success Operations, Technical Account Management, Ad Operations, Supply Operations, or equivalent strategic roles. Significant experience operating inside the CTV ecosystem: auction mechanics, streaming ecosystem players, PMP/PMP-D workflows, signal standards, and CTV delivery challenges. Proven track record in a CTV operational role (SSP, DSP, publisher, or streaming platform preferred). 4+ years of people leadership with demonstrated success developing high-performing, analytically strong teams through organizational and mindset change. Strong operator with experience creating scalable systems, workflows, and programs across global or matrixed organizations. Exceptionally clear communicator able to simplify complex CTV concepts and influence cross-functional teams. Analytical and structured thinker who uses data to diagnose issues, drive prioritization, and inform decisions. Passionate about using AI, automation, and modern tooling to improve operational scale and publisher outcomes. Comfortable navigating a fast-moving environment where clarity, discipline, speed, and ownership matter. Additional Information Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week. Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status About PubMatic PubMatic is one of the world's leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand. #LI-HYBRID Compensation Disclosure In accordance with applicable law, the below salary range provided is PubMatic's reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units, and a competitive benefits package. Total Compensation Range$210,000-$230,000 USD

What You'll Do Build a world-class customer experience: Champion a customer-obsessed culture, by setting a clear vision for the team, owning key prioritization decisions, skillfully weighing tradeoffs to design experiences that delight across every interaction and channel. Operational Excellence: Lead a global CX organization of 100+ employees, solving over 30,000 tickets per month across four support channels. Use best-in-class tooling (Zendesk, Assembled, and more) to deliver seamless experiences and drive efficiency across complex product lines. Strategy & Data: Position CX as a strategic pillar by building a metrics-driven foundation that informs decisions, measures impact, and enables compelling storytelling through data. Dig into the details while keeping a big-picture vision. Talent & People Development: Lead and inspire an experienced leadership team while scaling a global organization to support growth from hundreds of thousands of customers today to millions in the future. Foster engagement and productivity across the team by building a high-performing culture that develops and retains talent, strengthens management capability, and delivers exceptional customer care at scale. Broad CX Leadership: Lead and support all areas of Customer Support, from frontline teams to specialized functions like training, QA, workforce management, and more to ensure every part of the organization is aligned to deliver exceptional customer experiences at scale. AI & Automation Vision: Build upon the automation roadmap (self-serve, deflection, agent assist) with new and innovative ways to leverage AI to provide amazing experiences with efficiency at scale. Stand up governance for model quality, safety, and privacy alongside frameworks and guardrails to protect the customer experience. Org Scaling & Structure: Design and execute a global scaling strategy that leverages a mix of full-time employees, BPO partners, and AI tools to deliver high-quality, 24/7 customer support. Lead vendor and BPO management by driving SLAs and KPIs, running QBRs, and designing site mix, surge plans, and exit strategies, while ensuring consistent QA and a unified brand voice across all partners. Voice of the Customer: Bring deep customer insights to the company, using data and compelling narratives to influence strategy and product direction. Collaborate closely with Product to embed customer thinking into design and development, ensuring user experience is at the core of product strategy. Cross-Functional Alignment: Drive programs in alignment with Product, Engineering, Risk/Compliance, Legal, Marketing, and Revenue, that increase activation, adoption, and retention while protecting customers and the business with the goal of delivering a seamless customer experience across the customer lifecycle. Business & Financial Leadership: Operate CX as a business within the business, managing the budget and delivering cost-effective, high-quality service that optimizes for customer value. In partnership with Finance, model scenarios for scaling the team, and build upon targets like Cost/Contact, Deflection %, backlog health, and productivity. You Should Have extensive experience leading and scaling large CX organizations in fast-growing, operationally complex environments (for example: banking, fintech, loans, or financial software). Bring a track record of building CX organizations efficiently and effectively at scale, including 24/7 coverage, full-time teams, BPOs, and automation. (banking or fintech experience preferred) Demonstrated success deploying AI and automation to enhance support operations, increase agent enablement, and improve efficiency without sacrificing quality. Have strong financial and operational acumen, with the ability to put together scaling models in partnership with Finance, articulate tradeoffs, and execute strategies that deliver top-tier customer support at scale. Be experienced in leading a function that spans multiple product lines and customer types, ideally with some exposure to broader CX domains such as Risk, Sales, or Operations. Be a strong people leader, passionate about leading an experienced leadership team and growing managers, while building sustainable careers at scale. Be passionate about rallying and leading teams through periods of change with clarity, transparency, and empathy, ensuring alignment, stability, and motivation even in fast-scaling or evolving environments. Excel at proactively influencing up and across the organization, building alignment and driving shared goals with product, revenue, risk, marketing, and executive teams using data to shape the vision Be confident building and executing against a data-driven foundation for CX, with proven ability to tell compelling stories through both numbers and narrative. Bring excellent communication and cultural leadership skills, and ideally, a good sense of humor. The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in the New York City or San Francisco Bay Area: $236,200 - $295,300USD US employees outside of the New York City or San Francisco Bay Area: $212,600- $265,800 USD Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-RF1

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit ************************* Job Description: As Director of the Key Account Customer Success team, you will lead and develop a high-performing group of Customer Success professionals focused on the company's most strategic and high-value accounts. You will be responsible for driving measurable outcomes in customer retention, expansion, and satisfaction, ensuring a seamless and value-driven customer journey from onboarding through renewal. In this senior leadership role, you will serve as a strategic partner and advocate for the customer, representing their voice across internal stakeholders and influencing cross-functional priorities. You will collaborate closely with partners in Professional Services, Sales, Success Engineering, Support, and Channel to deliver consistent, exceptional customer experiences and outcomes. This role is ideal for a confident, strategic leader who thrives in complex environments, is comfortable engaging with executive stakeholders, and is passionate about building, growing, and supporting high-performing teams that deliver exceptional results. Key Responsibilities: Leadership & Strategy Lead, develop, and inspire the Key Account Customer Success team to exceed retention, growth, and activation targets across accounts under your leadership. Define and execute a scalable strategy for strategic account success, aligned with global Customer Success goals. Build and maintain trusted relationships with senior stakeholders, acting as a strategic advisor. Influence internal strategy by representing the needs and opportunities of accounts under your leadership. People Management & Development Foster a culture of accountability, ownership, and continuous improvement. Build, grow, and support a high-performing team by coaching members to operate at an executive level and managing performance effectively. Develop team members through coaching and growth opportunities, while building talent pipelines and succession plans for long-term success. Operational Excellence Monitor and analyze key metrics such as churn, Net Revenue Retention (NRR), product adoption, and customer health across strategic accounts. Proactively identify risks and opportunities, driving actions to prevent churn and maximize value realization. Develop, implement, and continuously improve Customer Success playbooks and scalable processes. Ensure consistent usage of tools (e.g., Salesforce, Gainsight) to track and manage account health and engagement. Customer Advocacy & Engagement Join executive-level customer meetings to support strategic planning, manage potential risks, and reinforce value. Act as a senior escalation point for complex customer issues, coordinating cross-functional resolution with urgency and care. Champion the voice of the customer internally, driving product and process improvements based on feedback. Cross-Functional Collaboration Partner closely with Professional Services, Sales, Success Engineering, Support, Product, and Channel teams to deliver a unified customer experience. Act as a bridge between account needs and global initiatives, ensuring alignment and prioritization. Collaborate with internal stakeholders to co-create solutions that deliver customer success and business growth. Tools & Product Experience Proficiency with Customer Success and CRM platforms such as Gainsight, Salesforce, or similar. Experience using analytics and reporting tools to monitor customer health and drive insights. Ability to rapidly learn and maintain a strong working knowledge of the company's solutions, and effectively communicate their value to customers and teams. Familiarity with support, collaboration, and communication tools used to deliver customer outcomes. Candidate Requirements: We're seeking a proven leader with a strong track record in Customer Success, particularly in managing strategic, global, and enterprise-level accounts-including Fortune 100 customers. The ideal candidate will bring experience in Cybersecurity, with a demonstrated ability to lead customer onboarding, accelerate time-to-value, and drive measurable customer satisfaction. This leader will excel at demonstrating solution value, fostering success for both customers and internal teams, and ensuring clients realize the full benefit of their investment. Key Capabilities Include: Proven ability to build, grow, and support high-performing teams focused on strategic and enterprise account management. Background in Cybersecurity and experience working with global or Fortune 100 accounts. Strong executive presence with the ability to build trusted relationships with senior customer stakeholders. Demonstrated success in customer retention, value delivery, and advocacy. Expertise in risk management and mitigation for customer accounts. Experience building and implementing Customer Success playbooks and scalable processes. Deep understanding of customer health metrics and operational excellence. Salary: $200k base (DOE and location) + commission Benefits: 100% medical, dental and vision insurance, plus dependents Paid parental leave Pet insurance Discount Life insurance Commuter benefits 401(k) Employee Assistance Program

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation. Responsibilities * Manage 3PL warehousing logistics, timeliness, quality, settlement, abnormal improvement, etc. to comprehensively manage and improve the KPI of 3PL * 3PL cost management improves efficiency through process optimization, optimizes warehouse and last mile costs through 3BD timeliness improvement and product packaging requirements * Enhance the merchant experience by improving the quality and accuracy of outbound and outbound through SLA * Develop a peak season preparation plan and communicate with 3PL in advance to increase the number of personnel and shifts for warehousing and outbound operations to ensure smooth operation during the peak season and meet KPI requirements * By taking inventory and monitoring inventory, improving the accuracy of 3PL inventory and ensuring the achievement of inventory quality KPI * Daily on-site supervision, cut-off monitoring of the order cleaning progress of each link, to ensure that all links in the system are cleared after production is completed on the same day * Continuously optimize the WMS system to improve operational efficiency Minimum Qualifications * Bachelor's degree or above, 5+ years of experience in 3PL warehouse and self-operated Warehouse Management, focusing on small and medium-sized one-piece drop-shipping business * Exceptional Data Analysis and understanding of WMS systems * Excellent communication, cross-team collaboration, and project management skills Preferred Qualifications * Overseas Warehouse and 3PL Warehouse Management experience is preferred * International e-commerce logistics experience is preferred

Brookdale is seeking an experienced District Director of Sales to support 13 communities in Alabama, Mississippi and the Florida Panhandle Ideal Candidates lives in AL, MS or FL Panhandle Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience Bachelor's Degree in marketing, business or related field from accredited college or university. Has experience in sales process, promoting/selling related products and referral development, and knowledge of sales coaching and sales team performance management. Minimum of 5 to 10 years of successful sales experience, preferably in senior housing industry, medical or pharmaceutical sales sectors. Ability to effectively manage time and tasks in a dynamic environment. Certifications, Licenses, and Other Special Requirements Frequent car travel requires the incumbent to possess and maintain a valid driver's license. Up to 70% travel. Management/Decision Making Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these. Knowledge and Skills Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Knowledge of sales and marketing to include principles and methods for showing, promoting and selling products or services to include marketing strategy and tactics, sales techniques, and sales control systems. Knowledge of Medicare and Medicaid regulations to include applicable processes for the product line(s) being sold. Knowledge of state regulations impacting or directing the delivery of services. Ability to operate smartphones, personal computers and related software. Ability to effectively manage time, tasks and projects in a dynamic environment is required. Ability to build trust and act honestly in relationships with others. Ability to assess and understand customers' expectations, needs and circumstances. Ability to work effectively with diverse personalities and to treat people with dignity, respect, fairness and maturity. Ability to effectively listen and communicate verbally and in writing is essential. Physical Demands and Working Conditions Standing Walking Sitting Use hands and fingers to handle or feel Reach with hands and arms Talk or hear Ability to lift: up to 25 pounds Vision Requires interaction with co-workers, residents or vendors Occasional weekend, evening or night work if needed to ensure shift coverage Requires Travel: Frequently Brookdale is an equal opportunity employer and a drug-free workplace. Oversees and directs the sales efforts for multiple communities and products within district, major markets, networks and stand-alone communities. Responsible and accountable for meeting and exceeding the occupancy and revenue goals. Supports the professional development of community sales associates and provides coaching related to selling skills, pipeline management and sales execution. Fosters a strong sales performance culture across the district. Successfully manages sales performance within the assigned district. Monitors occupancy trends and ensures execution of sales activities by team members. Leads district alignment around competitive positioning and marketing plans. Achieves and exceeds all occupancy and revenue goals for assigned district. Leads and develops the team of community sales associates and business development professionals within the district. Oversees creation of district business development and lead generation plans, ensuring coordination between communities to provide optimum results without duplication of resources. Assists in interviewing and hiring of all sales staff in their portfolio of communities. Actively partners with Training and Development, Human Resources, and Operations in the recruitment, hiring, evaluating, and disciplining of all sales positions within the district. Ensures effective onboarding of new sales hires, in partnership with Training and Development and Human Resources. Actively monitors skill and knowledge growth of new hires during onboarding period. Works to support achievement of professional growth milestones for new sales hires. Oversees completion of the marketing plan and budget for the district. Partners with the marketing team in the development and modification of near and long-range community marketing plans and budgets by providing competitor information, data and feedback. Develops sales plans that align to the marketing activities and achieve desired objectives. Assesses local markets and competitive positioning within assigned district and makes pricing and incentive/discounting recommendations. Monitors sales performance expectations and gaps at the community and district level. Reviews and analyzes sales reporting/dashboards on a daily, weekly and monthly basis to ensure accuracy and to identify performance improvement opportunities. Coaches sales team members of appropriate actions in response to performance issues. Assesses the knowledge, skills and abilities of sales staff on an ongoing basis. Coordinates regular skill training and reinforcement to address gaps and opportunities. Conducts coaching observations of sales team members to evaluate sales behaviors and skills. Visits each community within district on a scheduled basis and as approved by Division Director of Sales or VP Sales. Partners with on-site sales teams and Executive Directors in the execution of the sales and lead generation programs and strategies to achieve and maintain full occupancy. Interacts with Clinical Operations and other home office associates. Educates and supports these partners about the sales programs for their respective communities. Consistently executes established sales processes, systems and tools to perform job duties. Maintains working knowledge of lead management (SMS) and sales reporting (dashboards) to maximize sales effectiveness. Adheres to reporting deadlines Promotes the company in a positive manner and sets the example for company's standards for excellence. Serves as a consensus builder among community Sales and Operations teams. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience Bachelor's degree (B.S.N.) from four-year college or university preferred; RN license required, and minimum of five to seven years related experience and/or training, most of which are in the geriatric field; or equivalent combination of education and experience. Experience with the elderly required and must have a thorough understanding of aging issues related to health. Certifications, Licenses, and Other Special Requirements Licensed as a registered nurse. Must have a valid driver's license and access to a private vehicle for business travel. Management/Decision Making Makes analytical decisions and is accountable for all actions made by a department or group. Uses a high degree of analytical ability using sound judgment acquired through significant experience to solve complex and varied problems that could result in substantial loss of reputation. Knowledge and Skills Has significant knowledge of an advanced discipline with a working knowledge of related fields. Has significant knowledge of the organization, work environment and process. Has knowledge to direct multiple functions and/or departments with full responsibility for operational results. Physical Demands and Working Conditions Standing Walking Sitting Use hands and fingers to handle or feel Reach with hands and arms Stoop, kneel, crouch crawl Talk or hear Ability to lift: up to 25 pounds Vision Requires interaction with co-workers, residents or vendors Occasional weekend, evening or night work may be needed On-Call Possible exposure to communicable diseases and infections Exposure to latex Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Requires Travel: Frequently Brookdale is an equal opportunity employer and a drug-free workplace. Provides strategic clinical oversight and support of the day-to-day clinical community operations to Executive Directors, Health and Wellness Directors and clinical associates, as well as district and regional team leaders above assigned communities. Supports the company goals and strategies and optimizes resources to ensure quality care and service delivery, training and development of staff, and management of risk and regulatory compliance. Responsible for the successful implementation and maintenance of community support center clinical policies and procedures. Conducts regular clinical quality audits through community site visits and audits of all health care areas to ensure compliance with Brookdale standards and state regulations, appropriate resident assessments, appropriate staffing, staff training, and quality assurance. Provides a written report of findings and ensures action planning is in place for areas of risk Analyzes specific community models to support staffing of clinical positions based on community size and residents receiving services. Supports the implementation of quality care and services, and encourages the development of medical professional relationships within the community. Encourages alignment with value-based provider groups focused care delivery outcomes. Oversight of community survey readiness for regulatory compliance. Monitors compliance and assists communities in root cause and corrective action of community quality metrics and clinical outcomes related to falls, elopements, medication administration and reduction of psychotropic drugs as well as skin integrity. Supports community infection control measures and risk in partnership with Executive Director. Analyzes resident incident reports and supports the community in corrective action plans as appropriate. Verifies that a Community Care Conference and Collaborative Care Process is in place in accordance with policy, and makes plans to attend virtually or in person as needed. Reviews resident clinical assessments to validate accuracy of resident's physical, emotional and mental functioning, and validates that clinical services provided to residents are documented in appropriate system/record. Ensures the CARE process is being executed appropriately to address controllable resident move outs. Provides clinical guidance to field staff, when necessary, to determine appropriate level of care for resident move-ins. Supports the community's overall resident/family satisfaction level as related to clinical care and impact to the overall community. Promotes the community preferred pharmacy relationship and supports 80% or greater resident participation. Supports any innovative projects or implementations that drive resident wellbeing or satisfaction. Supports the community-based Personal Solutions program, ensures a community leader is identified, endorses resident participation and actively assists community with managing the affiliated budgeted goal. Participates in hiring, training, and mentoring of Health and Wellness Directors and other field level clinical associates. Actively supports onboarding of these associates, coaching and providing them an exceptional experience in the first ninety days. Analyzes resident and medication incident reports and assesses trends and assists with process improvement plans. Reviews various healthcare reports, trends, and move-outs to assist in process improvement efforts. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements. This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale. You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager. What You'll Do Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops Maintain full compliance with ECM, health plan, and internal quality requirement What You'll Need 5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus Experience leading large, distributed field or clinical teams Proven success managing regional or multi-site operational and financial performance Strong understanding of Medicaid populations, plan operations, or value-based care models preferred Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making Excellent communication, problem-solving, and cross-functional collaboration skills Comfort working in a fast-paced, evolving environment with changing program requirement Because We Value You Competitive salary: $130,000 - $145,000 (depending on experience) Equity compensation package Flexible vacation policy - take the time you need to recharge Comprehensive health, vision & dental insurance $50 employer contribution to active HSA accounts 401k through Guideline Life insurance and AD&D Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: As a member of Uniphore's Customer Success team, the Director of AI Customer Success will serve as a strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment. Key Responsibilities: The Director of AI Customer Success will be the primary point of contact for Uniphore's Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey: * Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score. Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer. * Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills. * Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization. * Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions. * Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives. * Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement. * Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews. * Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact. * Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies. * Provide feedback to product teams to influence the roadmap based on client needs and industry trends. * Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation. * This role will report to U.S. VP of Customer Success. Required Qualifications: * 10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions. * 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity. * 5+ years' experience engaging end users through C-Suite Executives, in both casual and formal professional settings. * Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets. * Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes. * Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact. * Proven Track record of AI Consultancy and driving growth and adoption of SAAS solutions. * Deep understanding of AI solution architectures, business applications of AI, and change management related to AI adoption. * Strong strategic thinking, executive communication, and client-facing presence. * Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.). * Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks. * Exceptional organizational, presentation, and communication skills, both verbal and written * Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities * Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred. * Ability to travel at least 25% of the time. * This role will report to the U. S. Vice President of Customer Success. Preferred Qualifications: * You help enterprises do more than just adopt AI-you help them transform. With a solid foundation in AI strategy, implementation, and optimization, you have guided large organizations through complex, cross-functional journeys. Whether it is customer experience, operations, sales, or back office, you know how to apply AI to create measurable value. * You connect technology to significant business outcomes. You do not speak in abstract models-you speak in ROI. You have designed AI solutions that drive efficiency, boost revenue, reduce costs, and improve decision-making. You understand enterprise KPIs and how to align AI capabilities with what matters most to the C-suite. * You have been the strategic advisor in the room. You have worked closely with business and technical leaders to uncover AI opportunities, build roadmaps, and lead large-scale change. You are comfortable navigating stakeholder complexity and influencing across IT, operations, marketing, and product teams. * You understand how AI gets delivered. From conversational AI and workflow automation to predictive analytics and emotion AI, you know what it takes to design, integrate, and scale AI solutions within complex enterprise systems * You know adoption is just the beginning. You partner with customers beyond implementation-monitoring performance, driving continuous improvement, and uncovering new use cases. You help enterprises turn AI from a pilot project into a core part of how they operate and grow. Hiring Range: $186,900 - $257,000 - for Primary Location of USA - NY - New York The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto, USA - NY - New York Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Job DescriptionDescription: About Us All In Solutions was founded by a team of compassionate professionals who believe long-term recovery from addiction is possible. Our mission is to provide high-quality substance use treatment and support services that help clients achieve lasting sobriety. We strive to be a trusted leader in behavioral healthcare, supporting personal growth in a safe, healthy environment. Position Overview We are seeking a dynamic and experienced Regional Director of Operations to oversee the operational integrity, financial performance, and regulatory compliance of our three diverse facilities located in Eatontown, Long Branch, and Kearny, NJ. The ideal candidate is a hands-on leader with a strong background in the SUD/Mental Health industry who can seamlessly navigate between different levels of care, from the medical rigor of inpatient treatment to the community-based structure of sober living. You will play a pivotal role in scaling our growing programs while ensuring operational excellence across our SUD verticals. Candidates must be willing to commute between the following locations: Eatontown, Long Branch, and Kearny. Please note that while Eatontown and Long Branch are in close proximity, Kearny requires Northern NJ travel. Key Responsibilities Provide day-to-day operational oversight for three distinct programs: Inpatient SUD, Outpatient SUD/Mental Health, and Sober Living. Manage facility logistics, housekeeping, maintenance, and vendor relationships to ensure a safe and therapeutic environment. Collaborate with Clinical Directors to ensure operations support clinical efficacy and client satisfaction. Oversee the operational expansion of the Mental Health outpatient wing, ensuring workflows are scalable. Manage P&L responsibilities, budget adherence, and resource allocation for all three sites. Monitor census and utilization trends to maximize facility efficiency and revenue. Ensure all facilities remain in full compliance with New Jersey state regulations (DOH/DHS), HIPAA, accreditation standards (JCAHO/CARF), and OSHA standards, including infection control practices, sanitation protocols, universal precautions, and all required safety measures across all facilities. Conduct regular internal audits and lead the preparation for state surveys and accreditation reviews. Implement policy updates to reflect changes in state guidelines for both SUD and Mental Health treatment. Lead, mentor, and evaluate support staff and operational teams across locations. Foster a culture of accountability, empathy, and professional growth. Qualifications & Requirements Experience: Minimum of 2-5 years of operational leadership experience specifically within the Substance Use Disorder (SUD) and/or Mental Health industry. Education: Bachelor's degree in Healthcare Administration, Business, or a related field preferred. Extensive operational leadership experience in the SUD/Mental Health field may be considered in lieu of degree. Industry Knowledge: Deep understanding of the continuum of care (Detox/Residential, IOP/PHP, Sober Living). Regulatory Knowledge: Familiarity with New Jersey licensing standards and behavioral health regulations. Travel: Must possess a valid driver's license and reliable transportation. This role requires regular weekly travel between Eatontown, Long Branch, and Kearny to ensure on-site presence at all facilities. Skills: Strong financial acumen, crisis management skills, and the ability to multitask in a fast-paced environment. What We Offer Competitive Salary based on experience. Comprehensive Health, Dental, and Vision Insurance. Paid Time Off (PTO) and Holidays. Your skills. Our mission. A brighter future for recovery. Ready to use your expertise to clear the path for life-changing recovery? Join our growing team. Apply now and be ALL IN! Requirements:

About Us Permutive is the data collaboration platform that powers the advertising ecosystem. We exist to build an advertising ecosystem that respects and adapts to consumers' choices around their privacy, and in doing so unlocks enormous uplifts in scale and outcomes for publishers and advertisers alike. Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy. Permutive works with many of the largest Advertisers, enabling them to collaborate with Publishers to triple their audience reach and drive a doubling in incremental sales, including with advertisers such as Sky, Dentsu and Apple. We leverage patented edge technology, AI and cloud collaboration to safely process data where it is, and our platform combines privacy-safe DMP, data clean room, and curation capabilities to unlock unmatched scale and precision for publishers, advertisers, agencies, and retail media networks. At Permutive, You'll Help Our Customers: Achieve Better Outcomes: Leverage our unique position in the ad tech ecosystem to access broader audiences and improve outcomes. Boost Sales Significantly: Capitalize on 100% addressability to connect with the 70% of audiences beyond traditional cookies. Transform Collaboration Efficiency: Move from lengthy processes to seamless collaboration in minutes. Join us as a key player in shaping the future of Permutive, backed by leading investors like Softbank and EQT Ventures and recognised as a YCombinator Top 150 company. About the Role Permutive has built an advertiser business that works with some of the most innovative advertisers in the world. Our platform connects brands directly with premium publishers. Using the Permutive infrastructure for data collaboration, we enable audience activation that respects consumer privacy and is non-reliant on an identifier to drive performance. As Customer Success Director, you will one of the most senior members of the team in North America and actively work to improve internal processes and practices while driving cross-team partnerships with other departments. In partnership with our Account Management team, you will support renewal and upsell opportunities within your account base, and be accountable for Net Dollar Retention. You will also be seen as an example by the rest of the team and will be setting best practices for customer relationships management and an informal leader in the team About the Team You'll be joining a collaborative, diverse customer success team who are based in London, Paris, and across the United States. We're focused on ensuring our customers meet their organizations' strategic goals while also helping us achieve world-class customer satisfaction and net revenue retention. We're a forward-thinking team who cares deeply about our customers' businesses; we are industry experts and consultants. We are the voice, eyes, and ears of our customers at Permutive, and we work hard to spread customer empathy in all internal teams. What you'll be doing As Customer Success Director, LATAM you will focus on deepening our strategic relationships with our top tier customers in the LATAM, some of which have a global presence. You will be tasked with continuously improving client health across our customers. You will support your customers in continuous innovation within the space of their first party audience strategy, lead the innovation process and collaborate with them to maintain their leading position in the advertising market. of their direct sold advertising strategy and ensure they are taking the right steps to grow their revenue through the use of first party data. The customers within your portfolio have been our partners for a long time - your goal should be to continuously identify ways to evolve their strategy and lead a creative process to unlock additional pockets of value for them, deeply solidifying our position as their strategic, long-term partner. Your day-to-day responsibilities will include: Achieving and maintaining high customer health through strategic success and account planning and engagements (e.g. Executive Business Reviews), understanding and improving product usage, and supporting clients in meeting their business objectives Managing a book of business, comprised of our top tier, strategic customers across LATAM, a good number of which run global businesses; deeply understanding their commercial strategy, needs, and pain points; proactively bringing those insights back to the business. Your book of business will consist of publishers who have been our strategic partners for a number of years; you will be expected to proactively identify ways to advance their first party audience strategy and unlock additional packets of value for them on a regular basis, further solidifying our position as their strategic partner. You will proactively support your clients in building and optimizing their direct-sold advertising business, and help them go to market through 1-1 and at-scale enablement tactics. You will build relationships across the customer's organization, including senior as well as day-to-day executional stakeholders. You will map the customers' organisation and look to expand our footprint across geographies and teams You will partner with teams across the business to deliver optimal value for our customers and maintain high customer satisfaction You will act as a voice of the customer, bringing product and strategy feedback and uncovering opportunities for new products and features You will be a deep industry expert and you will make a proactive effort to educate yourself on evolving trends and insights in digital advertising, data, and privacy You will occasionally manage renewal and upsell opportunities within your portfolio, and look to uncover cross-sell opportunities, with the view of expanding this responsibility over time. You will travel approximately 10% of the time to meet and engage with clients in the LATAM market. What you'll need? You'll be perfect for this role if you have: Worked as a Senior Customer Success Manager, CS Director, or an Account Manager within a SaaS organization, in the ad tech or mar tech space Experience working with clients across LATAM, (ability to communicate with Spanish & Portuguese speaking clients). Worked across data strategy and/or revenue at a publisher or media company You have significant experience managing large global contracts and navigating complex organizations You have a strong track record of driving best-in-class net revenue retention and developing customer advocacy You have a proven ability to build senior stakeholder relationships and map complex organizations across geographies and budget holders You have a deep understanding of the advertising and media landscape You have created and/or delivered frameworks for value delivery, tracked them appropriately, and effectively constructed narratives against them (e.g. in EBRs) You are very comfortable working with data - you have the skills to effectively visualize data, draw conclusions, and take action based on those You are a self-starter, who is comfortable with ambiguity and enjoys solving new problems. For example, where content or collateral does not exist, you will proactively create it and share it with the rest of the team We'll be excited if you also have… Direct experience managing customer relationships with global publishers What we are offering We take a structured, objective approach to salary-setting, which is based on marketing information, our compensation strategy, and your experience and capability assessed through our interview process. For a typical candidate who meets our requirements, we pay a base salary between $170,000 - $190,000 with a 20% performance bonus. Permutive Benefits In this together: As a full-time employee, you'll become a shareholder with stock options, sharing in our collective success. Family Comes First: Primary caregivers receive up to 6 months of fully paid leave and secondary caregivers receive 3 months of fully paid leave to bond with their little ones. Your Time, Your Way: Flexible hours let you fit work around your life, whether it's hitting the gym, meditating, or handling family needs. Upgraded Workspace: A $450 budget helps you create the perfect home office setup. Recharge & Refocus: Unlimited paid time off (with a minimum of 25 days + public holidays) ensures you get the rest you need. Grow with Us: Ongoing training and development opportunities fuel your career aspirations. Mental Health Matters: We prioritize your well-being with free access to TalkSpace, our mental health partner. Healthy & Happy: Comprehensive health, dental, and vision coverage keeps you and your family feeling your best. Choose a plan with 100% coverage for yourself, with options to cover your dependents at 75%. Work Your Way Permutive trusts you to manage your time and deliver results. Our hybrid model allows you to choose where you work best, whether in your own productive space or our London (Farringdon) or New York (Union Square) offices. That said, none of us work alone; we are part of a team. To foster collaboration and connection, teams in these locations come together in person at least once a week and are encouraged to benefit from being in our offices to meet with teams more often. Commercial and customer-facing teams are encouraged to embrace in-person interactions to build lasting relationships with clients and colleagues. Every Permutive employee gets together in person at the company's Annual Kick Off for a week in February. Each year's event promises to be an exciting opportunity for us to come together, reconnect with colleagues, and align on our shared vision for the year ahead. Diversity, Equity & Inclusion At Permutive, we're taking a thoughtful, intersectional, long-term approach to diversity, equity & inclusion. We care deeply about creating an inclusive work environment that allows everyone to flourish, and we are taking continual action to progress in that direction. We're committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

Scale AI's Robotics team is enabling the future of physical AI by building the most advanced data collection and annotation programs in the industry. We are hiring a Director of Robotics Operations to lead these efforts end-to-end-from onsite lab operations to managing distributed contributor networks and downstream annotation workflows. This role will manage a cross-functional operations team including site leads, independent data collectors, strategic project leads, engagement managers, and operational program managers. You'll collaborate closely with Field Engineers (as key technical stakeholders) and cross-functional partners across Engineering, Product, and Go-To-Market. If you're an experienced operator who thrives in complexity, excels at building scalable systems, and wants to make a massive impact in a fast-moving space, we want to hear from you. You will: Own and scale the full operations lifecycle for robotics data collection-from onsite physical setups to distributed contractor management and post-processing annotation pipelines. Lead a diverse team including Site Operations Leads, Strategic Project Leads, Engagement Managers, and Program Managers. Manage large networks of independent contributors across the globe to execute high-volume data collection at scale. Build and operationalize high-throughput, high-quality workflows across robotics programs-balancing speed, accuracy, and cost. Collaborate closely with Robotics Field Engineers, who are technical stakeholders responsible for hardware deployment and robotics integrations. Partner cross-functionally with Go-To-Market, Engineering, and Solutions teams to ensure successful execution of complex, customer-facing projects. Define and own key performance indicators (KPIs), including throughput, yield, cost per hour of data, and turnaround times. Solve operational bottlenecks and scale infrastructure to support rapid growth in customer demand and robotics deployments. Operate with urgency and clarity-driving execution while continuously improving workflows and systems. You Have: 10+ years of experience in operations, logistics, robotics, or related fields, with a proven track record leading large, cross-functional teams. Demonstrated ability to manage and scale hybrid workforces-both full-time staff and distributed independent contractors. Experience building and running on-site physical operations (labs, field sites, or hardware-intensive environments). Proven success in high-complexity program execution and cross-functional collaboration. Experience managing highly technical operational workflows with both hardware and software in the loop. Technical fluency and a data-driven mindset; comfort working with SQL or Python is a strong plus. Experience operating in international markets, especially LATAM, including field deployments, compliance, and vendor management. Strong systems thinking, process design, and problem-solving skills. High operational rigor and a drive for continuous improvement. A track record of operational output excellence Nice to Have: Experience in robotics, AV testing, or large-scale data annotation programs. Familiarity with fleet management, compliance frameworks, or automation workflows. Experience optimizing a global workforce with onshore and offshore operations. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. The base salary range for this full-time position in the location of San Francisco is:$235,200-$294,000 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision . PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Kiddom is redefining how technology powers learning. We combine world-class curriculum with cutting-edge AI and modern SaaS infrastructure to help schools deliver truly personalized education at scale. Our platform equips educators with real-time insights and flexible tools, enabling them to focus on what matters most-driving student growth and equity. We're not just building technology; we're driving innovation in an industry ready for transformation. At Kiddom, team members sit at the center of this effort, collaborating across engineering, design, research, and education to create experiences that push boundaries and unlock new possibilities for learners and educators alike. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative. We're not just building ed-tech; we're disrupting an industry that's been slow to innovate. At Kiddom, Customer Success Leaders sit at the center, partnering with district administrators, school leaders, and educators to ensure technology translates into meaningful outcomes. By aligning closely with product, engineering, and GTM teams, they design and deliver onboarding, training, and support experiences that drive adoption, retention, and long-term impact in classrooms. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative.You will: Define the vision for customer success - Build and scale a strategy that ensures districts, schools, and educators achieve measurable outcomes with Kiddom. Drive adoption and retention - Partner with GTM, product, and curriculum teams to ensure customers not only implement Kiddom successfully but continue to expand their usage over time. Lead with impact - Shape programs that connect educators to insights, training, and support that translate into student growth and district-wide success. Build and scale a high-performing team - Recruit, develop, and coach a team of customer success managers and support specialists to deliver exceptional experiences. Transform onboarding and implementation - Reimagine how schools and districts adopt Kiddom, building streamlined, data-informed workflows that accelerate time-to-value. Champion the voice of the customer - Act as a critical partner to product and engineering, ensuring customer needs and feedback shape the roadmap. Operationalize success metrics - Define KPIs for adoption, engagement, retention, and NPS, ensuring data-driven visibility into team and customer performance. Represent Kiddom with senior district leaders - Build trusted partnerships with superintendents, administrators, and decision-makers, positioning Kiddom as a strategic partner. What we're looking for: 10+ years of experience in customer success, account management, or related roles, with at least 5 years leading teams in a SaaS environment. Proven track record driving adoption, retention, and expansion at scale in K-12, ed-tech, or similarly complex enterprise SaaS markets. Strong leadership and coaching abilities-you've built and scaled teams that consistently exceed targets and delight customers. Operational rigor-you can design systems, playbooks, and processes that bring clarity and consistency to a fast-moving environment. Executive presence-you're comfortable engaging with district and school leaders, building credibility and trust. Exceptional cross-functional influence-you can align customer success with product, engineering, curriculum, and GTM strategies. Passion for impact-you care deeply about education and want to shape technology that improves equity and outcomes for students. $100,000 - $160,000 a year Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process. What we offer:Full time permanent employees are eligible for the following benefits from their first day of employment: * Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance* One Medical membership (in participating locations)* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.* 10 paid sick days per year (pro rated depending on start date)* Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.* Commuter and FSA plans Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Director of Operations - Luxe Brands Collective Direct Reports: Directors of Tribus Interior Design, Village Millworks, Cottage Group, DOMA Architecture, Anvil Marketing Co, Circa 70 Luxe Brands Collective is a family of luxury lifestyle companies spanning interior design, architecture, cabinetry, marketing, and financial services. We are united by a shared commitment to excellence, innovation, and delivering unforgettable experiences across the Carolinas and beyond. Position Summary The Director of Operations will serve as the strategic and operational leader for all non-Dillard-Jones companies within the Luxe Brands Collective. This role is responsible for aligning business functions, driving operational excellence, and ensuring each brand executes on its vision while contributing to the collective's overall success. Key Responsibilities Strategic Oversight: Guide and support the operational direction of Tribus, Village Millworks, Cottage Group, Doma Architecture, Anvil Marketing Co, and Circa 70. Leadership & Collaboration: Lead and mentor directors of each brand, fostering a culture of accountability, innovation, and cross-brand synergy. Financial Stewardship: Review and analyze financial performance across all entities; collaborate with finance to ensure profitability and sustainable growth. Operational Excellence: Standardize and optimize processes across brands to improve efficiency, quality, and client satisfaction. Business Development: Partner with leadership to evaluate new business opportunities, market trends, and strategic pivots. Performance Monitoring: Establish KPIs and reporting structures to track progress, identify risks, and implement corrective actions. Brand Alignment: Ensure each company's operations align with Luxe Brands Collective's values, standards, and long-term vision. Qualifications 10+ years of progressive leadership experience in operations, preferably across multiple business units or industries such as design, construction, or luxury services. An MBA or equivalent advanced degree in business, operations management, or a related field is strongly preferred. Proven ability to lead diverse teams and manage complex, multi-brand operations. Strong financial acumen and experience with P&L oversight. Exceptional communication, organizational, and problem-solving skills. Strategic thinker with a hands-on, roll-up-your-sleeves approach. Why Join Us? At Luxe Brands Collective, you'll be part of a visionary team shaping the future of luxury living. This is a rare opportunity to influence multiple high-end brands while working alongside passionate, creative professionals.

Job Description Director of Operations - Luxe Brands Collective Direct Reports: Directors of Tribus Interior Design, Village Millworks, Cottage Group, DOMA Architecture, Anvil Marketing Co, Circa 70 About Luxe Brands Collective Luxe Brands Collective is a family of luxury lifestyle companies spanning interior design, architecture, cabinetry, marketing, and financial services. We are united by a shared commitment to excellence, innovation, and delivering unforgettable experiences across the Carolinas and beyond. Position Summary The Director of Operations will serve as the strategic and operational leader for all non-Dillard-Jones companies within the Luxe Brands Collective. This role is responsible for aligning business functions, driving operational excellence, and ensuring each brand executes on its vision while contributing to the collective's overall success. Key Responsibilities Strategic Oversight: Guide and support the operational direction of Tribus, Village Millworks, Cottage Group, Doma Architecture, Anvil Marketing Co, and Circa 70. Leadership & Collaboration: Lead and mentor directors of each brand, fostering a culture of accountability, innovation, and cross-brand synergy. Financial Stewardship: Review and analyze financial performance across all entities; collaborate with finance to ensure profitability and sustainable growth. Operational Excellence: Standardize and optimize processes across brands to improve efficiency, quality, and client satisfaction. Business Development: Partner with leadership to evaluate new business opportunities, market trends, and strategic pivots. Performance Monitoring: Establish KPIs and reporting structures to track progress, identify risks, and implement corrective actions. Brand Alignment: Ensure each company's operations align with Luxe Brands Collective's values, standards, and long-term vision. Qualifications 10+ years of progressive leadership experience in operations, preferably across multiple business units or industries such as design, construction, or luxury services. An MBA or equivalent advanced degree in business, operations management, or a related field is strongly preferred. Proven ability to lead diverse teams and manage complex, multi-brand operations. Strong financial acumen and experience with P&L oversight. Exceptional communication, organizational, and problem-solving skills. Strategic thinker with a hands-on, roll-up-your-sleeves approach. Why Join Us? At Luxe Brands Collective, you'll be part of a visionary team shaping the future of luxury living. This is a rare opportunity to influence multiple high-end brands while working alongside passionate, creative professionals.

Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you're an ambitious individual looking for a career that is as rewarding as it is challenging, you've come to the right place. ABOUT THE ROLE The Director of Operations will be responsible for leading operations of Hut 8's Data Center business. This role includes overseeing the full range of facility operations, client services, engineering services, and critical infrastructure management. Your ability to drive continuous improvement, implement cutting-edge technologies, build a supporting team, and maintain strong relationships with both clients and internal stakeholders will be key to your success in this role. This role will report to the Senior Vice President, Managed Services. Some of the key responsibilities you should expect are the following: Operations Management Oversee day-to-day operations of data centers, ensuring consistent performance, uptime, and reliability. P&L and Budget Management Manage P&Ls, develop budgets, and ensure cost-effective operations while meeting performance goals. Strategic Planning & Innovation Develop long-term strategies to optimize efficiency, scalability, and service delivery. Implement new technologies and best practices to drive improvements. Service Delivery & Client Satisfaction Ensure exceptional service delivery for clients, focusing on uptime, reliability, and meeting SLAs. Team Leadership & Development Lead and mentor a high-performing team, fostering a culture of operational excellence, safety, and continuous improvement. Training Develop training documentation and procedures to ensure compliance with operating contract and support the development of operations personnel. Critical Facility Management Oversee key systems (power, cooling, network) to ensure optimal operation and reliability. Compliance & Risk Management Ensure adherence to industry standards and regulations. Manage risks to prevent disruptions. Vendor & Stakeholder Management Manage relationships with vendors and collaborate with internal teams to align operations with business goals. Energy Efficiency & Sustainability Drive energy optimization and sustainability initiatives to reduce costs and environmental impact. ABOUT YOU 7+ years of experience in data center operations, with at least 2 years in a senior leadership role overseeing a global portfolio of data centers. Proven track record in managing large-scale, mission-critical operations across multiple regions. Strong knowledge of data center infrastructure, including power, cooling, network systems, and fire suppression. Experience with P&L management, cost optimization, and operational strategy development. Skilled in driving efficiency and scalability in fast-paced, high-growth environments. Demonstrated ability to lead cross-functional teams and manage complex, global operations. Strong communication, interpersonal, problem-solving, and decision-making skills. Ability to foster collaboration and drive operational excellence across diverse teams. Deep understanding of data center operations, including industry standards (e.g., Uptime Institute, ISO 9001), regulatory compliance (e.g., HIPAA, SOC 2), and best practices. Familiarity with sustainability initiatives, energy efficiency strategies, and renewable energy sourcing. PMP, LEED, or other relevant certifications in project management, facilities management, or sustainability preferred. Knowledge of industry-specific certifications (e.g., BICSI, CEA-2019) is a plus. Strong understanding of critical data center systems, risk management, business continuity planning, and disaster recovery protocols. Experience with data center infrastructure management (DCIM) tools and other operational software is beneficial. ABOUT THE WORK ENVIRONMENT This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT MAKES HUT 8 A GREAT PLACE TO WORK Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality. At Hut 8, you will have the opportunity to: ▶ Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting ▶ Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government ▶ Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team ▶ Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure

JOB DETAILS Job Title: Director, Operations | US & UK Reports To: Executive Vice President | Land Production Direct Reports: Live Experience Managers (7) Place of Work: 2500 Maitland Center Parkway, Suite 101, Maitland, FL 32751 Other: Full Time As the world's largest producer of groundbreaking live entertainment, and a leading force in the themed entertainment industry, RWS Global creates meaningful connections and customized experiences spanning from theatrical productions to events, multimedia and more. In 2024, the entertainment leaders expanded capabilities into live sporting events with the introduction of RWS Global Sports. Headquartered in New York, London, Cincinnati, Orlando, Sydney, and Riyadh, with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base, RWS Global serves major brands and corporations, theatres, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global's team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals worldwide. The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, Marella Cruises, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney's The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit ****************** JOB OVERVIEW The Director of Operations is responsible for overseeing the live entertainment daily operations product across all US and UK parks (7) including live shows, character meet and greets, production operations, special events and atmosphere entertainment. This role requires a detail-oriented leader with comprehensive experience and expertise delivering world-class guest experiences, operational excellence, safety compliance and alignment with brand standards and guidelines. The Director of Operations will lead a team of Live Experience Managers along with collaboration with producers, project/production managers, directors, technical teams, vendors and clients to deliver high-quality productions and experiences that align with the creative vision and operational requirements of each property. KEY RESPONSIBILITIES Strategy and Leadership: Define and execute the operational strategy for entertainment, live shows, parades, costumed character programs, seasonal events and activities across all parks in conjunction with local park leadership and Live Experience Managers. Function as key member of RWS Global operations Leadership Team which creates, implements and drives business strategy, leads each of the park's values, and ensures high retention and motivation of staff. Relationship Management: Collaborate cross-functionally with corporate departments to ensure alignment across park operations, maintenance, safety & risk management, shared services (HR, Finance, Legal) to deliver seamless and integrated guest experiences. Production Planning & Scheduling: Develop detailed production schedules, timelines, and workflows for various projects, ensuring all elements are planned, organized, and executed on time and within scope. Continuous Improvement: Contribute to the continuous improvement of RWS Global operations by participating in global forums, workshops and training sessions. Maintain and continuously improve key performance indicators (KPIs) such as guest satisfaction scores (NPS), show uptime, production cost targets, guest service metrics, safety incident metrics across all parks. Budget Management: Drive the annual operating budget for the UK and US park entertainment operations to include: labor expense and staffing levels, operating expense management, vendor contracts, and monitoring respective financial KPI's to ensure budgets and profit margins meet established goals. Responsible for P&L creation, monitoring, management, and reporting. Quality Control: Ensure all park entertainment operations and productions meet the highest standards of show quality, creative intent and sustainment, and are in full compliance with all local and regional/country regulations, guidelines and laws. Risk Management: Identify and mitigate potential risks associated with production activities including employee activities and performances, developing contingency plans to address technical, operational, or compliance challenges. Ensure that entertainment operations meet safety, compliance and welfare standards across all activation areas. Flexible Schedule: Project locations span the globe and may require extended hours which include work over weekends and holidays and include international travel to project site locations as needed. Qualifications & Skills: Degree in Theme Park Management, Arts Administration, Production, Sports Event Management or a related field; equivalent professional experience considered. 7+ years of experience in entertainment operations management within entertainment, sports production or live event industries. Excellent verbal and written communication skills Strong knowledge and experience leading live entertainment production operations processes, to include budgeting, labor management, ops scheduling, logistics, entertainment programming, strategic planning and safety protocols. Proficiency in operations management software and tools, such as Wrike, Microsoft Project, Asana, Trello, or equivalent. Familiarity with health and safety regulations and best practices in entertainment production environments. Flexibility to work evenings, weekends, and holidays as required. Character Attributes: Leadership: Enables project team members to achieve collective results through planning, collaboration, and confident decision making. Strong Communicator: Able to provide clear direction to team members, crew, talent, vendors, and stakeholders, ensuring clear understanding and alignment across all project activities. Highly Organized: Exceptional at planning and managing complex schedules and resources. Detail-Oriented: Attentive to all parts of the project process. Team-Oriented: Works collaboratively with diverse teams, fostering a positive working environment that encourages cooperation and communication. Proactive Problem Solver: Anticipate potential challenges and develop thoughtful contingency plans to quickly address project challenges to client satisfaction. Decisive: Confident in making quick, informed decisions. Adaptable: Flexible to last-minute changes, unforeseen challenges, or evolving project needs. Professional Attitude: Effectively navigate high-stress situations. Representing yourself, the project and RWS in the most positive way. Resourceful: Finds creative solutions to optimize resources, manage costs, and maintain quality, within budget parameters. Budget-Conscious: Ability to create and track budgets, expenses, P&L, negotiate with vendors and find cost effective solutions to project challenges. Safety-Focused: Prioritizes health and safety of all project team members, enforcing protocols and ensuring compliance with industry regulations, codes and standards. Time Management: Capable of handling multiple projects simultaneously, ensuring all project deliverables are completed on schedule. Flexible Schedule: Project locations span the globe and may require extended hours which include work over weekends and holidays and include international travel to project site locations as needed. Ethical & Professional: Upholds high standards of professionalism, integrity, and accountability Company Benefits: Competitive Salary Company 401K Health Benefits - Medical, Dental, and Vision Collaborative and inclusive work environment Opportunity to work on a variety of project types including theme parks, resort hotels, entertainment centers, live shows, temporary experiences and many others. While this is intended to be an accurate description of the job, this is not necessarily an comprehensive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned. DIVERSITY AND INCLUSION STATEMENT: DIVERSE IS WHO WE ARE Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee's individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.