Guest Service Specialist jobs at Captain D's - 3135 jobs

We are looking for a qualified and responsible Hospitality Specialist to manage all transactions with our customers efficiently and accurately. A good job candidate is a person who is willing to learn their way around our register and can easily operate it. Their main responsibilities include taking orders and accepting payments and providing receipts, making sure all transactions run smoothly and every customer is satisfied with the service. The Front Counter / Hospitality Specialist we would like to employ must be able to interact with our customers in a friendly manner, and provide assistance should any customer require it. Excellent communication skills are paramount to help us continue to provide stellar customer service and provide all of our visitors with an outstanding experience. A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must. Front Counter / Hospitality Specialist Job Requirements: ● Must be enthusiastic and friendly ● Must be guest focused - have the desire to help and serve others ● Must be willing to learn and grow ● Experience with POS systems and registers is preferred but not required ● Good math skills ● Excellent communication skills ● Must have the ability to effectively resolve guest complaints while maintaining your composure Responsibilities of a Front Counter / Hospitality Specialist: ● Greeting customers when entering and leaving the premises ● Managing transactions using our register system ● Entering orders making sure pricing and quantities are accurate ● Accepting payments in cash, credit or check ● Providing change and receipts ● Requesting Customer Service Surveys from guests ● Processing returns and refunds, and resolving customer complaints - do everything to take care of our guests ● Upselling and cross-selling products when appropriate Main responsibilities of a Front Counter / Hospitality Specialist: ● Greeting Customers and Welcoming customers to the restaurant ● Managing transactions, making sure pricing is accurate ● Accepting payments and providing receipts ● Requesting Customer Service Surveys ● Bagging purchased goods Benefits: Here's what we have to offer you: * Schedule flexibility * Competitive pay * Fun place to work * Meal benefits * Benefit plans include medical, dental, vision, and vacation to all eligible employees. * Employee Referral Program - it pays to have friends! * Clear path for growth and career advancement

This position is responsible for upholding the cleanliness standards of Six Flags, delivering a superior guest experience, and enforcing all park policies and procedures. What's In It For You Get Paid Daily! Free tickets for your family & friends! Promotion opportunities! Diverse working environment Scholarship opportunities! Exclusive employee parties, events, giveaways, discounts, and more! Free access to Atlanta area attractions and other regional theme parks! Job and Career Building Skills Flexible scheduling Responsibilities: Removing trash, cigarette butts, debris, and graffiti, both behind the scenes and in Guest's view in order to maintain a clean and safe work environment. Sweeping Park streets, walkways, and attraction areas with broom and dustpan while continuously walking your assigned section. Hosing down back areas and patios when necessary. Wiping down all trash receptacles, tabletops and counters in assigned section. Giving guest directions if needed and answering any question. Removing and replacing new partially filled liners inside trash receptacles. Transporting trash from the trashcans to the park compactor areas and separating materials as necessary to adhere with park recycling rules. Preparing restrooms for park opening each day. Cleaning up bio spills using appropriate materials. Enforcing all Six Flags policies. Assisting in other areas of the Park Services department. Performing other incidental and related duties as required and assigned. Pay Rate: $8.00-$9.50/hr. Qualifications: Must be at least 18 years of age Be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language Ability to complete tasks with little supervision and work independently Can handle multiple tasks at once with efficient use of time Standing and walking for an extended amount of time. May be required to lift up 50 lbs.

Overview:As a Guest Services Team Member, your job is to monitor and control Guest entry, exit and re-entry into the park, with special emphasis on guest interaction. The Guest Services Team Member will also perform sales, processing, and production of tickets, passes, and memberships. Responsibilities:Essential Duties and Responsibilities: Greet the Guests and assist the Guest with any questions and or/directional assistance while hosting in a friendly and courteous manner. Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow Team Members. Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests. Check to ensure the number of tickets, passes, and memberships presented meets the amount of Guests entering the Park. Scan all Guests' tickets, passes, and memberships to ensure that they are valid. Accurately operate a computer system to create a pass or membership using register or online media. Accurately administer Guest re-entry. Maintain control of the park exit and do not allow unauthorized entry. Use a Point of Sale device to perform transactions (credit/debit card and mobile) and provide media to the Guests. Proactively suggest available options such as passes, memberships, and other passes to Guests as they make their purchase decision. Assist THE FLASH PASS operation by scanning in Guests and admitting them in a ride line if they have the proper reservation. Willing and able to work the various positions with in the Guest Services and THE FLASH PASS Departments. Attend required H.R. Discovery, Guest Services Department Training, and unit specific training. Adhere to all park and department policies. Assist with other Guest Services Department functions as directed by leadership. Maintain cleanliness standards in all Guest Services locations and throughout the park. Qualifications:Skills and Qualifications: Minimum Age: 15 Prior computer usage preferred; but not required. Able to work 20-40 hours per week, varied shifts, including days, nights and weekends. Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours. Must be able to walk up to 2 miles per day over various surfaces. Good verbal and communication skills with the ability to fluently speak, write, and comprehend English. Capable of standing at a fixed position for a minimum of 6 continuous hours in adverse weather conditions. Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude Must have strong teamwork skills and the ability to work with others

Work to keep the Park clean for all the guests. From sweeping to wiping down the tables, you will be responsible for assisting in maintaining ans upholding the Park's Cleanliness Standards. Responsibilities:Essential Duties and Responsibilities: Greet Guests in a friendly, outgoing manner and providing them with clear, accurate directions and answers to questions. Following all guidelines and checklists applicable to Park Following all Park policies regarding performance and attendance. Maintaining all aspects of restaurant seating/patio area cleanliness by wiping down all tables and chairs; returning food trays to the kitchen as necessary; lining all trash cans with bags, emptying when full, wiping and re-bagging trash cans, and mopping floors. Maintaining all aspects of midway cleanliness by continuously carrying a pan and broom to sweep leaves, trash and debris; lining all trash cans with bags, emptying when full, wiping down and re-bagging trash cans; filling a utility cart and moving it to backstage areas when changing multiple trash cans at once; pushing standing water on midways using a squeegee; wiping down benches as necessary; picking up (by hand) any trash that cannot be swept up. Monitoring trashcan and bench locations and moving to proper location when necessary. Completing other tasks as assigned. Qualifications:Skills and Qualifications: Minimum Age: 15 Must have flexible availability including weekends, weeknights, and holidays Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude Must have strong teamwork skills and the ability to work with others Must be willing to actively approach Guests and provide assistance as necessary Must be able to stand and walk for length of shift Must be able to carry up to 25 lbs. over 25 feet over various surfaces Must be able to work outdoors in various weather conditions Must be able to work efficiently in a fast-paced environment Requires continuous standing, bending, twisting, walking and lifting

Customer Service Representative We are seeking a Customer Service Representative to support a dedicated group of customers and serve as a primary point of contact for order management, parts inquiries, and ongoing customer communication. This role is highly communication-driven and well suited for someone who enjoys problem-solving, learning new systems, and working cross-functionally in a fast-paced, in-office environment. This position supports customers across the aftermarket and parts side of the business and works closely with internal teams to ensure accurate, timely service. Key Responsibilities Serve as the primary point of contact for an assigned group of customers Communicate regularly with customers regarding order status, changes, and part availability Enter, update, and manage orders within the ERP system Handle frequent parts and order-related calls throughout the day Review bills of materials (BOMs) to identify required parts and components Support aftermarket pricing by entering part numbers and reviewing calculated costs Maintain and update pricing information and part lists using Excel Collaborate with internal departments to gather technical or product information as needed Assist customers with replacement and new part requests Occasionally visit local customers and attend trade shows once fully trained Required Skills & Qualifications Strong verbal and written communication skills Customer service experience in a parts-driven, order-based, or technical environment Ability to learn new systems, products, and processes quickly Comfortable working with Excel and maintaining pricing or data lists Detail-oriented with strong organizational skills Able to manage multiple customer inquiries throughout the day Willingness to work fully in-office Preferred (but Not Required) Background in parts, manufacturing, or aftermarket support Experience with ERP systems (SAP experience is a plus; training will be provided) Familiarity with BOMs, part numbers, or technical product structures Experience supporting customers in an industrial or technical setting Work Environment & Schedule Location: In-office, full-time Schedule: Monday-Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 2:30 PM Limited travel may be required once fully trained, including: Occasional local customer visits Select regional or national trade shows (1-2 trips per year) Interview Process Initial interview conducted virtually Final interview conducted in person

Text "HIREME" to 30437 to apply now! By texting HIREME to 30437 you will opt-in to receive hiring messages and account related messages from Outback Steakhouse. Text HELP for help or ******************. Msg&data rates may apply. Msg freq varies. Text STOP to cancel. For terms, visit paradox.ai/legal/terms-of-use. Privacy policy can be found at paradox.ai/privacy-policy. At Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you. Our goal for you as an Outbacker, which is what we affectionately call our team members, is to allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service and serious food standards, bringing our Guests an AUSS-SOME experience. Come join the Outback Family as a To-Go Specialist! Following our hospitality standards, you will lead the experience for every guest dining outside of our four walls. You will support our commitment to bringing the best of who we are to every guest by delivering a perfectly tailored meal service with consistent hospitality and a smile. To-Go Specialist responsibilities also include: Making memorable experiences for our Guests Using food and beverage menu knowledge to share favorites and provide recommendations Anticipating needs, accurately processing guest orders and payment in a hospitable and timely manner Assembling and delivering orders with hospitality and a smile Being a team player Bloomin Brands offers benefits such as medical, dental, vision, and 401k. Further details around eligibility and additional benefit offerings can be found at ********************************** Compensation Range: Varies by Location - plus tips We value diversity and are proud to be an Equal Opportunity Employer. We are committed to providing all individuals employment consideration regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Join for the Fun, Stay for the Career! If you are looking for a great place to work, have fun, and make money, click the link below to apply! A new window will open where you can complete your application with the help of our virtual assistant Sydney. We look forward to hearing from you!

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles. Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests' needs at all times. This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property. Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity. Provide cash handling service to casino patrons in your assigned areas of Casino Floor. Responsible for assigned casino funds and proper handling of funds exchanges. Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance. Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities. Ensure that the slot machines are operating properly, and all procedures are executed according to company policy. Perform minor slot machine repairs not requiring a Slot Technician. Assist casino patrons with general questions concerning the Casino. Comply with all Company and departmental policies, procedures, and internal controls. All other duties as assigned. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Join the Kalahari Experience At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities-treating people like family and creating spaces where everyone feels valued. Now Hiring: Director of Guest Services In this role, you'll directly supervise the front office, bell staff and concierge teams as well as work in partnership with the Front Office Manager(s), Director of Rooms and the Guest Experience team to achieve our desired results. You'll potentially serve as the Property Manager on duty when needed, and oversee all property operations, ensuring that the highest levels of hospitality and service are provided. As a leader, you'll bring our Promise to life-supporting associates, inspiring teamwork, and delivering unforgettable guest experiences. Onboarding for this role will likely begin in Quarter 2 or Quarter 3. What You'll Do: Oversee daily guest services operations, ensuring exceptional service delivery and a seamless experience across all touchpoints. Lead, coach, and develop guest services teams to create a positive, high-performing work environment. Design and implement service standards, policies, and procedures to consistently exceed guest expectations. Manage budgets, staffing, and resources to optimize efficiency, service quality, and departmental performance. Analyze guest feedback and service metrics to identify trends, resolve issues, and drive continuous improvement initiatives. What We're Looking For: Four years of previous front office or guest service manager experience. Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort. Experience growing others - and looking for growth. Basic P&L/budget experience. Passion, energy, self-motivation and an infectious personality! Preferred Requirements Bilingual, in Spanish and English. Experience with a property of 500 rooms or more. Formal training or hands-on education in hotel management and operations. Basic sales experience. Why Kalahari? Career growth with promotion from within Comprehensive benefits (401k, health, vision, dental) Discounts, perks, and education assistance Be part of something extraordinary. Apply today and help us Lead with Love. Kalahari Resorts & Conventions is an Equal Opportunity Employer.

In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of your career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime. GAME TIME ENERGY, LIFETIME EXPERIENCE Creating legendary experiences? No problem. As a Server, you know what it takes to create a personalized experience for guests. You will be responsible for presenting food and beverage options and will focus on guests within the dining room area of the restaurant. HOME OF THE GREATEST OF ALL TIMES Buffalo Wild Wings fuels moments worth sharing for our guests and for our team members. And, when that means access to all these benefits and the game is always on well, thats just another day at the office. Weekly Pay Flexible Schedule Shift meal discount and family dining discount* Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests YOU GOT THIS You are of minimum age to serve alcoholic beverages (or higher, per applicable law). You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills. Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here. Buffalo Wild Wings, Inc. is an equal opportunity employer. *Subject to availability and certain eligibility requirements. RequiredPreferredJob Industries Other

In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of your career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime. GAME TIME ENERGY, LIFETIME EXPERIENCE Creating legendary experiences? No problem. As a Server, you know what it takes to create a personalized experience for guests. You will be responsible for presenting food and beverage options and will focus on guests within the dining room area of the restaurant. HOME OF THE GREATEST OF ALL TIMES Buffalo Wild Wings fuels moments worth sharing for our guests and for our team members. And, when that means access to all these benefits and the game is always on well, thats just another day at the office. Weekly Pay Flexible Schedule Shift meal discount and family dining discount* Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests YOU GOT THIS You are of minimum age to serve alcoholic beverages (or higher, per applicable law). You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills. Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here. Buffalo Wild Wings, Inc. is an equal opportunity employer. *Subject to availability and certain eligibility requirements. RequiredPreferredJob Industries Other

Department: Operations Reports To: General Manager Supervision:None Pay Structure: Paid Bi-weekly Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us! Why Should You Work for Shamin Hotels? Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more! Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family! How to Apply: If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you! Please apply here: ********************************** Enter the job title and location and apply! Position Overview: The Reservations Agent is responsible for answering telephone inquiries in a friendly and courteous manner, employing sales techniques in order to secure and process reservations for guest accommodations accurately and in a timely manner consistent with Shamin Hotels high standards of quality. Essential Job Functions: Answering Inquiries: Professionally handle incoming telephone inquiries from customers in a friendly and courteous manner. Sales Techniques: Utilize effective sales techniques to secure and process reservations for guest accommodations. Accuracy and Timeliness: Ensure all reservations are processed accurately and in a timely manner, adhering to Shamin Hotels' high standards of quality. Customer Service: Provide exceptional customer service by addressing customer needs and inquiries promptly and professionally. Product Knowledge: Maintain a comprehensive understanding of Shamin Hotels' accommodations, amenities, pricing, and policies to effectively assist customers and promote available options. Reservation Systems: Use reservation systems or booking platforms proficiently to enter and manage reservations accurately. Problem-Solving: Resolve customer issues or concerns related to reservations efficiently and effectively. Team Collaboration: Collaborate with colleagues and other departments to ensure seamless communication and coordination of reservations and guest services. Top Requirements: Team Up: Be Golden, Collaborate and Help Others Succeed. Own It: Be a role model, Embrace Responsibility and Keep Learning. Passionately Serve: Be Positive, Care Deeply and Create Memories. Qualifications Qualifications: Excellent communication skills, with a friendly and courteous telephone manner. Strong sales skills and the ability to employ sales techniques effectively. Attention to detail and accuracy in processing reservations. Customer-centric approach with a focus on delivering high-quality service. Proficiency in using computerized reservation systems or booking platforms. Flexibility to work varying shifts, including evenings, weekends, and holidays. Team player with the ability to collaborate effectively with colleagues. Previous experience in a similar role or hospitality industry knowledge is preferred. Join our team at Shamin Hotels and contribute to delivering exceptional guest experiences through efficient and customer-focused reservation services! About Us: In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. ************************* Apply Here!: ********************************** Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Reservationists at Emeril's will answer phones and take dining reservations and also perform host/hostess duties during service. Experience in fine dining and “Open Table” reservation system preferred. Candidates for this position must have a professional, friendly and enthusiastic phone presence and ability to interact with guests with a positive impact. They should also have excellent written and verbal communication skills. Good grooming, the ability to get along well with others and to work in a fast paced environment are essential.

We're Hiring: Guest Experience Specialist Schedule: Morning Shifts Available Do you love great food, fast service, and Southern hospitality with a twist? We're not your average brunch spot - we're building something new. Grit & Grind Cafe is a Modern Hospitality model: that means faster ordering, team-based tips, and full-service vibes without the drag. We're looking for Guest Experience Specialists - the face of the cafe. You'll work the register, help craft cold brews, handle online orders, and make sure every guest leaves happier than they came. What You'll Do: Greet guests and take orders with confidence and care Control dining room experience, refill drinks, and check on guests Make drip coffee, cold brew, and specialty espresso drinks Handle pickup and third-party orders with accuracy and a smile Keep the counter, coffee bar, and register area clean and stocked Recommend your favorite menu items like a pro Pay & Perks: $9-$11/hr base pay + tips Full tip pool shared across all positions Discounted food, coffee, and desserts Flexible scheduling ✅ We're Looking For: Great energy and real people skills Ability to move fast, work clean, and stay calm Someone who shows up - on time and in a good mood Barista experience is a plus, but we'll train the right attitude Available Shifts: Mornings (6:00 AM - 3:00 PM) Weekend availability is required! Skills & Attributes: Friendly, outgoing, and able to create a welcoming vibe Comfortable working in a fast-paced environment - especially during rushes Willing to learn coffee and drink prep (experience a plus, but not required) Detail-oriented when packaging orders and calling out names Team-minded - willing to help wherever needed: register, bar, cleaning, etc. Stays calm under pressure and adapts quickly to changes in flow Bonus Points (Preferred but not required): Prior experience in a barista, cashier, or counter service role Familiarity with Toast POS, DoorDash order handling Interest in coffee, hospitality, or restaurant work as a long-term career

The Portillo's Concierge serves as the friendly, knowledgeable voice of Portillo's, acting as a key connection point between our guests and our brand. This role is responsible for managing inbound calls, voicemails, and emails related to catering orders, nationwide shipping , perk rewards, fundraisers, and guest service needs. Additionally, the position involves making outbound calls to support follow-ups, sales campaigns, and guest outreach. The Concierge team plays a critical role in driving revenue, deepening guest relationships, and representing the high standards that make Portillo's a beloved, nationwide brand. We are looking for creative, results-driven individuals who thrive in a fast-paced environment and bring exceptional written and verbal communication skills to the table. The Portillo's Concierge is a hybrid role based at our Oak Brook, IL Restaurant Support Center. Team Members are expected to work onsite at least three days per week, with the flexibility to work remotely up to two days. To support a strong start and hands-on training experience, full onsite presence is required Monday through Friday for the first two weeks. This role requires availability on weekends and holidays, with eight-hour shifts scheduled between the hours of 7:00 AM and 8:00 PM. The Concierge team works in a collaborative, open-concept workspace, and success in this role requires the ability to stay focused, adaptable, and energized in a fast-paced, team-oriented environment. CORE RESPONSIBILITIES Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences: Family: Work together to make everyone feel at home, and we step up when someone needs help Follow Portillo's Off-Premises, perks rewards, fundraiser needs and Guest Services policies and procedures to assist guests and team members Ensure every interaction with guests makes them feel welcomed and confident in their Portillo's experience Actively engage in training to stay up to date on Portillo's offerings Share acquired knowledge with team members to support operational excellence and compliance Greatness: We're obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness Take the initiative to assist guests through inbound and outbound calls, emails, and voicemails Listen carefully, ask the right follow-up questions, and ensure guest needs are fully understood Identify process improvements and share recommendations to enhance the guest and team experience Contribute to revenue growth by meeting or exceeding catering call and guest service goals Energy: We move with urgency and passion, while maintaining attention to detail Confidently guide guests through the call flow, ensuring smooth, efficient interactions Respond quickly and accurately to guest inquiries across multiple channels, including Salesforce Fun: We entertain our guests, we connect authentically, and we make each other smile Serve as a brand ambassador, consistently reflecting Portillo's warmth, enthusiasm, and hospitality Conduct outbound calls to prospective and existing guests, identifying upcoming events and offering tailored catering solutions Build long-term guest relationships by understanding their needs and delivering personalized, memorable service Other duties as assigned ORGANIZATION RELATIONSHIPS This position reports to the Catering & Guest Services Call Center Manager and works closely with guests, Off-Premises and Guest Services teams, as well as partners in Operations, Marketing, and Information Technology. Hot Dog! The pay for this role is $17.00 per hour. The position is also served with: Participation in a discretionary bonus program based on company and individual performance, among other ingredients. A monthly technology reimbursement Quarterly Portillo's gift cards A bun-believable benefits package that includes medical, dental, and vision Insurance along with paid time off and our 401(k) plan with a company match Learn more about our benefits here DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

About the Role:

Full-time Description For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury haven where adventure meets tranquility-blending refined hospitality with immersive outdoor experiences, from Orvis -endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination. THE ROLE Chetola Resort is seeking a personable, detail-oriented, and service-driven Reservations Agent to join our Front Office & Guest Services team. This role serves as a key point of contact for guests before, during, and sometimes after their stay-supporting both reservations and in-house guest needs by phone and email. The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with requests, and coordinating service across departments. This role requires strong computer skills and comfort working across multiple systems, including the property management system (PMS) and telephone/PBX systems, to ensure accuracy, efficiency, and a seamless guest experience. We are hiring for full-time positions (30+ hours per week). This position is scheduled to work Friday through Sunday and is ideal for someone who enjoys being part of the resort's busiest and most guest-facing days. Weekend availability is required, and holiday availability is preferred. WHAT YOU'LL DO Reservations, Phones & Guest Experience Answer incoming reservation and guest service calls promptly, professionally, and with a warm, welcoming tone using the resort's PBX/telephone system Assist guests with booking, modifying, and canceling reservations while ensuring accuracy and attention to detail in the property management system (PMS) Serve as a resource for in-house guests by phone, helping with questions, requests, directions, and service coordination Actively listen to guest needs and recommend appropriate room types, packages, dining, and resort experiences Apply Forbes-style service standards by personalizing interactions, anticipating guest needs, and creating confidence in every interaction Clearly communicate rates, policies, packages, and resort amenities Upsell room categories, experiences, and packages when appropriate to maximize revenue and guest satisfaction Confirm, update, and document all reservations and guest requests accurately across systems Create a seamless experience between pre-arrival planning and in-stay service Administrative & Coordination Responsibilities Maintain accurate records of availability, rates, special requests, and guest preferences within the PMS Coordinate closely with Front Desk, Housekeeping, Maintenance, Activities, and Food & Beverage to ensure guest needs are met Process payments, deposits, and reservation guarantees according to policy Monitor group blocks, special promotions, and packages as assigned Assist with reporting, daily pickup, and occupancy tracking as needed Support front office operations during high-volume periods or peak arrival/departure times when required Requirements ATTENTION TO DETAIL IN ACTION At Chetola, exceptional stays begin long before a guest arrives. As a Reservations Agent, your attention to detail ensures every stay is set up for success: Reservation accuracy: Guest names, dates, room types, rates, and special requests entered correctly every time Preference tracking: Notes on guest preferences, celebrations, accessibility needs, and special occasions documented and communicated Rate integrity: Correct packages, promotions, and discounts applied consistently and in accordance with resort guidelines Arrival readiness: Special requests, room notes, and VIP details communicated to Front Desk and Operations prior to arrival Call handling precision: Messages, requests, and follow-ups recorded clearly and routed to the right team without delay System accuracy: PMS and PBX entries kept clean, current, and error-free to support smooth operations across departments ABOUT YOU You genuinely enjoy helping guests plan trips and supporting them during their stay You take pride in being a calm, confident, and helpful voice on the phone You are organized, detail-oriented, and strong at follow-through You communicate clearly, warmly, and professionally You are comfortable handling multiple calls and requests while maintaining composure and service quality You are motivated by delivering thoughtful, anticipatory service and creating memorable guest experiences REQUIREMENTS Availability to work Friday through Sunday is required Prior experience in hospitality, reservations, guest services, or customer service preferred, but not required Strong computer skills and ability to learn and use multiple systems, including a hotel property management system (PMS) and PBX/telephone system Strong verbal communication skills and professional phone presence Basic math skills and high attention to detail Ability to multitask, stay organized, and remain calm in a fast-paced environment Ability to sit or stand for extended periods and occasionally lift up to 25 lbs On-site role; reliable transportation required WHY CHETOLA One of the largest private employers in the county with a dynamic work environment and strong potential for career growth Join a dedicated and growing team shaping the next era of a beloved luxury mountain resort Contribute meaningfully to a culture rooted in connection, craftsmanship, and care Competitive hourly pay Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, PTO, and on-property perks Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Job DescriptionDescription: For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury haven where adventure meets tranquility-blending refined hospitality with immersive outdoor experiences, from Orvis -endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination. THE ROLE Chetola Resort is seeking a personable, detail-oriented, and service-driven Reservations Agent to join our Front Office & Guest Services team. This role serves as a key point of contact for guests before, during, and sometimes after their stay-supporting both reservations and in-house guest needs by phone and email. The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with requests, and coordinating service across departments. This role requires strong computer skills and comfort working across multiple systems, including the property management system (PMS) and telephone/PBX systems, to ensure accuracy, efficiency, and a seamless guest experience. We are hiring for full-time positions (30+ hours per week). This position is scheduled to work Friday through Sunday and is ideal for someone who enjoys being part of the resort's busiest and most guest-facing days. Weekend availability is required, and holiday availability is preferred. WHAT YOU'LL DO Reservations, Phones & Guest Experience Answer incoming reservation and guest service calls promptly, professionally, and with a warm, welcoming tone using the resort's PBX/telephone system Assist guests with booking, modifying, and canceling reservations while ensuring accuracy and attention to detail in the property management system (PMS) Serve as a resource for in-house guests by phone, helping with questions, requests, directions, and service coordination Actively listen to guest needs and recommend appropriate room types, packages, dining, and resort experiences Apply Forbes-style service standards by personalizing interactions, anticipating guest needs, and creating confidence in every interaction Clearly communicate rates, policies, packages, and resort amenities Upsell room categories, experiences, and packages when appropriate to maximize revenue and guest satisfaction Confirm, update, and document all reservations and guest requests accurately across systems Create a seamless experience between pre-arrival planning and in-stay service Administrative & Coordination Responsibilities Maintain accurate records of availability, rates, special requests, and guest preferences within the PMS Coordinate closely with Front Desk, Housekeeping, Maintenance, Activities, and Food & Beverage to ensure guest needs are met Process payments, deposits, and reservation guarantees according to policy Monitor group blocks, special promotions, and packages as assigned Assist with reporting, daily pickup, and occupancy tracking as needed Support front office operations during high-volume periods or peak arrival/departure times when required Requirements: ATTENTION TO DETAIL IN ACTION At Chetola, exceptional stays begin long before a guest arrives. As a Reservations Agent, your attention to detail ensures every stay is set up for success: Reservation accuracy: Guest names, dates, room types, rates, and special requests entered correctly every time Preference tracking: Notes on guest preferences, celebrations, accessibility needs, and special occasions documented and communicated Rate integrity: Correct packages, promotions, and discounts applied consistently and in accordance with resort guidelines Arrival readiness: Special requests, room notes, and VIP details communicated to Front Desk and Operations prior to arrival Call handling precision: Messages, requests, and follow-ups recorded clearly and routed to the right team without delay System accuracy: PMS and PBX entries kept clean, current, and error-free to support smooth operations across departments ABOUT YOU You genuinely enjoy helping guests plan trips and supporting them during their stay You take pride in being a calm, confident, and helpful voice on the phone You are organized, detail-oriented, and strong at follow-through You communicate clearly, warmly, and professionally You are comfortable handling multiple calls and requests while maintaining composure and service quality You are motivated by delivering thoughtful, anticipatory service and creating memorable guest experiences REQUIREMENTS Availability to work Friday through Sunday is required Prior experience in hospitality, reservations, guest services, or customer service preferred, but not required Strong computer skills and ability to learn and use multiple systems, including a hotel property management system (PMS) and PBX/telephone system Strong verbal communication skills and professional phone presence Basic math skills and high attention to detail Ability to multitask, stay organized, and remain calm in a fast-paced environment Ability to sit or stand for extended periods and occasionally lift up to 25 lbs On-site role; reliable transportation required WHY CHETOLA One of the largest private employers in the county with a dynamic work environment and strong potential for career growth Join a dedicated and growing team shaping the next era of a beloved luxury mountain resort Contribute meaningfully to a culture rooted in connection, craftsmanship, and care Competitive hourly pay Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, PTO, and on-property perks Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Job Description Where Family Fun Begins Join the Cataloochee Ski Area Team Where Family Fun Begins! Create Comfort. Build Smiles. Work in the Mountains. At Cataloochee Ski Area, every guest deserves a clean, comfortable, and welcoming space after an exciting day on the slopes. As a Hospitality Cleaning Specialist, you'll play a vital role in delivering this experience while being part of a friendly and dynamic mountain team. What You'll Do: Ensure guest rooms sparkle with cleanliness, including vacuuming, dusting, mopping, and sanitizing surfaces. Keep public spaces, such as lobbies, restrooms, and dining areas, spotless and inviting. Restock essential supplies for rooms and shared areas. Safely handle cleaning equipment and products. Properly dispose of waste and maintain trash areas. Report any maintenance issues or safety hazards promptly. Respond efficiently to guest requests for additional services. Follow safety protocols and health regulations, especially during peak seasons. What We're Looking For: Previous experience in housekeeping, cleaning, or hospitality is a plus, but not required. Strong attention to detail and a passion for cleanliness. Physical stamina to handle standing, bending, and lifting (up to 30 lbs). Ability to thrive in a team environment and work independently when needed. Great time management and organizational skills. Flexibility to work weekends and holidays during peak ski season. Willingness to work in varying weather conditions. What Our Team Enjoys: Competitive hourly wage. Free Slope Pass Hit the slopes on your days off! Discounts on equipment rentals and ski area services. Work in a beautiful mountain setting with a supportive team. Be part of creating unforgettable memories for guests. We want to hear from you if you're ready to bring your energy and enthusiasm to Cataloochee Ski Area. Join us and experience the magic of mountain life while making a real impact every day. Apply today and become part of our mountain family!

Where Family Fun Begins Join the Cataloochee Ski Area Team - Where Family Fun Begins! Create Comfort. Build Smiles. Work in the Mountains. At Cataloochee Ski Area, every guest deserves a clean, comfortable, and welcoming space after an exciting day on the slopes. As a Hospitality Cleaning Specialist, you'll play a vital role in delivering this experience while being part of a friendly and dynamic mountain team. What You'll Do: Ensure guest rooms sparkle with cleanliness, including vacuuming, dusting, mopping, and sanitizing surfaces. Keep public spaces, such as lobbies, restrooms, and dining areas, spotless and inviting. Restock essential supplies for rooms and shared areas. Safely handle cleaning equipment and products. Properly dispose of waste and maintain trash areas. Report any maintenance issues or safety hazards promptly. Respond efficiently to guest requests for additional services. Follow safety protocols and health regulations, especially during peak seasons. What We're Looking For: Previous experience in housekeeping, cleaning, or hospitality is a plus, but not required. Strong attention to detail and a passion for cleanliness. Physical stamina to handle standing, bending, and lifting (up to 30 lbs). Ability to thrive in a team environment and work independently when needed. Great time management and organizational skills. Flexibility to work weekends and holidays during peak ski season. Willingness to work in varying weather conditions. What Our Team Enjoys: Competitive hourly wage. Free Slope Pass - Hit the slopes on your days off! Discounts on equipment rentals and ski area services. Work in a beautiful mountain setting with a supportive team. Be part of creating unforgettable memories for guests. We want to hear from you if you're ready to bring your energy and enthusiasm to Cataloochee Ski Area. Join us and experience the magic of mountain life while making a real impact every day. Apply today and become part of our mountain family! Compensation: $15.00 - $16.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Discover Winter Adventure at Cataloochee Ski Area Welcome to Cataloochee Ski Area - Where Work Meets the Mountain Lifestyle Perched in the Great Smoky Mountains of North Carolina, Cataloochee Ski Area has been a winter tradition since 1961 and is proud to be the first ski area in the state. With stunning mountain views, a welcoming atmosphere, and a passion for snow sports, we've built a reputation for combining southern hospitality with mountain adventure. Our mountain has something for everyone: 18 scenic, expertly groomed slopes for all ability levels A brand-new quad ski lift to move more skiers and riders up the mountain, faster A dynamic freestyle terrain park for adrenaline lovers A fully equipped rental department to get guests slope-ready A comprehensive Ski & Ride Center offering lessons for beginners to advanced riders A cozy gift and gear shop stocked with mountain essentials Quick and convenient cafeteria-style dining Beverage service to keep the good vibes flowing Plus, Tube World - our snow tubing park is just minutes from the base area! At Cataloochee Ski Area, our mission is simple: deliver unforgettable experiences for every guest, every day. From first-time skiers to lifelong passholders, we take pride in creating moments that keep people coming back season after season. That level of service comes from the heart of our operation - our team. Why Work at Cataloochee? Be part of a tight-knit, family-oriented team that values fun, collaboration, and professionalism. Enjoy perks like a free season pass, discounts on rentals and lessons, and the chance to spend your days surrounded by fresh mountain air. Gain valuable experience in hospitality, customer service, and outdoor recreation - all in a high-energy, team-focused environment. Play an active role in carrying forward a legacy of customer service excellence while helping create unforgettable mountain memories for our guests. Each winter, Cataloochee comes alive with energy, adventure, and camaraderie. Our team thrives in a fast-paced, high-spirited environment where fun is always part of the job. Though the season lasts just over four months, the memories and friendships built here last much longer. Whether you're seeking a seasonal adventure or a pathway into the outdoor recreation industry, Cataloochee Ski Area offers more than a job-it's an experience. 👉 Join us this winter and make your season unforgettable - both on and off the slopes.