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Captioning assistant skills for your resume and career

Updated January 8, 2025
1 min read
Below we've compiled a list of the most critical captioning assistant skills. We ranked the top skills for captioning assistants based on the percentage of resumes they appeared on. For example, 24.6% of captioning assistant resumes contained voice recognition software as a skill. Continue reading to find out what skills a captioning assistant needs to be successful in the workplace.

15 captioning assistant skills for your resume and career

1. Voice Recognition Software

Here's how captioning assistants use voice recognition software:
  • Provide quick and accurate captions for telephone conversations of Captioned Telephone clients using voice recognition software all while respecting client confidentiality.
  • Delivered captions through voice recognition software for hearing impaired individuals in order to provide exceptional phone conversations and easier communication

2. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how captioning assistants use quality standards:
  • Provided monitoring coverage to ensure quality standards were met.
  • Coach trainee and other captioning assistants as needed to comply with company call quality standards.

3. Error Rate

Here's how captioning assistants use error rate:
  • Maintain good keyboarding skills and able to type at a minimum rate of 35 WPM with a low error rate.
  • Captioned at above 150 words per minute with a personal error rate below 1%.

4. WPM

WPM means words per minute, the average number of characters that a comment contains, which can also be referred to as keystrokes, against the time that person takes in keying them into the device. Mostly professional typists would type at a speed of 50 or 80 words per minute.

Here's how captioning assistants use wpm:
  • Used clear voice, good spelling skills and the ability to accurately type 35 wpm.
  • Combine verbal and typed reiteration of call content at an average speed of 200 wpm.

5. Phone Conversations

Here's how captioning assistants use phone conversations:
  • Record verbatim proceedings of telephone conversations of the hearing impaired via captioning systems while maintaining confidentiality of both documentation and systems.
  • Job Training: Primarily responsible for providing quick and accurate captions for telephone conversations of Captioned Telephone clients using voice recognition applications

6. Technical Issues

Here's how captioning assistants use technical issues:
  • Make corrections and address technical issues as needed.
  • Monitored technical issues and routed them properly.

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7. Speech Recognition Software

Here's how captioning assistants use speech recognition software:
  • Utilized speech recognition software to provide customers with captions, exceeded performance standards and participated in beta testing new applications.
  • Transcribed speech into text for the hard of hearing utilizing speech recognition software and typing.

8. Oath

Here's how captioning assistants use oath:
  • Followed Oath of Confidentiality, even after employment is terminated.
  • Sign and abide by the CapTel Call Center s Oath of Confidentiality.

9. Inbound Calls

Here's how captioning assistants use inbound calls:
  • Handle inbound calls and caption applicable conversations between an individual and another individual who is hard of hearing.
  • Answered inbound calls which assisted the hearing impaired enabling them to communicate effectively with friends and family.

10. FCC

The Federal Communications Commission (FCC) is an autonomous agency of the US government that regulates all communication by television, radio, satellite, wire, and cable throughout the United States. The FCC holds jurisdiction over the fields of broadband access, homeland security, radio frequency use, fair competition, media responsibility, and public safety.

Here's how captioning assistants use fcc:
  • Maintain HIPAA, FCC and company privacy requirements by following all processes, procedures, and provisions provided.
  • Captioned calls verbatim for clients according to FCC, Hamilton Relay, and CapTel policies and procedures.

11. Customer Calls

Here's how captioning assistants use customer calls:
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Answered a constant flow of customer calls with up to 10 calls in queue per minute.

12. Client Phone Calls

Here's how captioning assistants use client phone calls:
  • Utilize a voice recognition program and quick thinking to capture verbatim what is being said during client phone calls.
  • Listened to client phone calls and repeated what was heard into a computer using voice recognition technology.

13. CAS

Here's how captioning assistants use cas:
  • Manage a team of CAs, perform monthly timings, go over attendance and performance statistics with CAs

14. Call Floor

Here's how captioning assistants use call floor:
  • Caption Calls for clients, train new trainees, supervise call floor, conduct monitors.

15. Telephone Services

Here's how captioning assistants use telephone services:
  • Provided captioned telephone service using cutting edge speech recognition technology within a busy, fast-paced business environment.
  • Use computer software and voice recognition technology to provide captioned telephone services for the hearing impaired.
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List of captioning assistant skills to add to your resume

Captioning assistant skills

The most important skills for a captioning assistant resume and required skills for a captioning assistant to have include:

  • Voice Recognition Software
  • Quality Standards
  • Error Rate
  • WPM
  • Phone Conversations
  • Technical Issues
  • Speech Recognition Software
  • Oath
  • Inbound Calls
  • FCC
  • Customer Calls
  • Client Phone Calls
  • CAS
  • Call Floor
  • Telephone Services
  • Quality Service
  • Voice Recognition System
  • TTY
  • Voice Recognition Technology

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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