Most taxi drivers and chauffeurs go through a brief training period. Many states and local municipalities require them to get a taxi or limousine license. Clean driving records and background checks are sometimes required. No formal educational credential is typically required, although many taxi drivers and chauffeurs have a high school degree.
Education
No formal educational credential is typically required, although many taxi drivers and chauffeurs have a high school degree.
Training
Most taxi and limousine companies provide their new drivers with a short period of on-the-job training. This training usually takes from 1 day to 2 weeks, depending on the company and the location. Some municipalities require training by law.
Training typically covers local traffic laws, driver safety, and the local street layout. Taxi drivers also get training in operating the taximeter and communications equipment. Taxi drivers are trained in accordance with local regulations; in contrast, limousine chauffeurs usually are trained by their company, and customer service is emphasized. Ride-hailing drivers receive little to no training beyond how to work the electronic hailing app so they can pick up customers. Paratransit drivers receive special training in how to handle wheelchair lifts and other mechanical devices.
Licenses, Certifications, and Registrations
All taxi drivers and chauffeurs must have a regular automobile driver’s license. States and local municipalities set other requirements; many require drivers to get a taxi or chauffeur's license. This normally requires passing a drug test and a written test about regulations and local geography.
The majority of states and municipalities do not have regulations pertaining to ride-hailing drivers because the service has just recently grown in popularity. A few cities have started to issue regulations and some have even ordered ride-hailing companies to cease and desist operations. Check with your local area for more information.
The Federal Motor Carrier Safety Administration requires that limousine drivers who transport at least 16 passengers at a time (including the driver) have a commercial driver’s license (CDL) with a passenger (P) endorsement. To get these, a driver has to pass knowledge and driving skills tests.
Advancement
Taxi drivers and chauffeurs have limited advancement opportunities. Some taxi drivers start their own cab service by purchasing a taxi rather than leasing one through a dispatch company. For chauffeurs, advancement usually takes the form of driving more important clients and different types of cars. Some taxi drivers and chauffeurs can become a “lead driver,” which means they train new drivers in addition to continuing to drive their own clients.
Important Qualities
Customer-service skills. Taxi drivers and chauffeurs regularly interact with their customers and have to represent their company positively and make sure passengers are satisfied with their ride. Because passengers rate ride-hailing drivers after each trip, excellent customer-service skills can lead to a favorable review.
Dependability. Customers rely on taxi drivers and chauffeurs to pick them up at the agreed-upon time so they get to their destinations when they need to be there.
Hand-eye coordination. Taxi drivers and chauffeurs have to be able to observe their surroundings and steer away from obstacles and dangerous drivers while operating a vehicle.
Initiative. Taxi drivers and chauffeurs usually work with little or no supervision, so they must be self-motivated and able to take initiative to earn a living.
Patience. Drivers must be calm and composed when driving through heavy traffic, congestion, or dealing with rude passengers.
Visual ability. Taxi drivers and chauffeurs must be able to pass a state-issued vision test in order to hold a driver’s license.