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  • Bilingual - Customer Care Representative - Hybrid

    Time Investment Co 3.1company rating

    Remote or West Bend, WI Job

    Full-time Description Why Time Investment Company? We are a company that is driven by our Core Principles of Service, Excellence, Integrity, Generosity and Fun! We raise the bar on point-of-sale financing through our people, our culture, and our commitment to both dealers and customers. About our West Bend location: North of Milwaukee, our TIC office is in West Bend's beautiful historic district filled with the charm of repurposed early 20th century buildings. With many restaurants to choose from and the Eisenbahn State Trail nearby for a quick stroll, you will always find something to do and see. Position Summary: Our Bilingual Customer Care Specialist work from the comfort of their home, providing warm and friendly customer service to our loan holders. They are always ready to answer questions and provide information about a customer's loan, as well as happily assist them with their monthly payments. We need driven individuals who can adapt as we grow and who are motivated to take on new responsibilities. Welcome our new customers and review loan information with them Verify account information to ensure the customer's needs are being met Interact with our customers in response to their inquiries about products and services, and to help resolve issues Support customers making their monthly payment or updating their information Create account notes that are clear and concise Make outbound calls to customers who are up to 29 days delinquent. Ability to handle large volumes of inbound calls. Communicate with customers via email and text message. Work with title companies and banks inquiring about refinance requirements Other duties as assigned Support and live out our Core Principles - Service, Excellence, Integrity, Generosity and Fun What's in it for you? $1000 sign on bonus after 90 days 10% extra night and weekend shift differentials Hybrid - Work-From-Home, including training period Flexible work schedule Computer equipment and headset provided Tuition Reimbursement Monthly bonus potential Medical, Dental, Vision Insurance Life Insurance, Short and Long-Term Disability Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months Paid Time Off, up to 80 hours the first year Additional 8 hours Birthday Month PTO Potential for an additional 8 hours Volunteer PTO Paid holidays Salary Range - $18.00-$22.00 Requirements Ability to communicate effectively and professionally with customers both written and verbally 2-3 years of customer service experience, including assisting customers by phone Should be proficient in Microsoft Outlook; experience with a CRM program is desired Some college or college degree preferred Previous call center and/or finance experience is a plus Ability to report to the West Bend office 1-2 times per week and/or upon request based on business needs. Available between 8am and 8pm; able to work late 1-2 nights a week, as well as a rotating Saturday schedule (9am-noon) Fluent in English and Spanish. Language Skills Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Protective Clothing Required: None Work Environment Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Salary Description $18.00-22.00
    $18-22 hourly 11d ago
  • GTM Recruiter

    Array Services Group 3.5company rating

    Remote Job

    Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals. As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users. We are looking for a full life cycle recruiter with expertise in sales and marketing recruiting. This role will report to the Talent Acquisition lead. CANDIDATE MUST BE LOCATED IN EST TIME ZONE AND AVAILABLE TO WORK - 9:00am-6:00pm EST You Will: Lead the entire hiring process from intake to offer, including job intake meetings, sourcing, screening, interviewing, offer negotiation, and onboarding coordination. Build deep understanding of GTM functions (Sales, Sales Engineering, Marketing, Business Development, Customer Success) to craft targeted sourcing strategies and evaluate candidates' domain fit Comfortable working requisitions at different levels (minimal experience to director+) Utilize AI recruiting platforms (e.g., HireEZ, Entelo, ChatGPT-powered outreach) to identify, engage, and convert passive candidates-continuously optimizing messaging for response and quality. Act as a trusted advisor to hiring managers, interpreting business goals into talent acquisition plans, advising on market intelligence, compensation benchmarks, and interview best practices. Proactively build and maintain robust talent pipelines for key roles; partner with Marketing to amplify Array's value proposition through social media, events, and content. Ensure a positive, transparent candidate journey; maintain accurate, timely data in the ATS (Greenhouse); adhere to all relevant employment laws and internal policies Track and analyze recruiting metrics (time-to-fill, pipeline velocity, source effectiveness), sharing regular reports; drive process improvements based on data and stakeholder feedback You Have: 5+ years of full life cycle recruitment, with a minimum of 3 years focused on Go-to-Market roles (Sales, Sales Engineering, Marketing, Business Development, Customer Success) Hands-on experience with AI recruiting tools and platforms Proficient in Greenhouse, Brighthire, Linkedin Recruiter and familiar with candidate based assessment Exceptional written and verbal communication; ability to craft compelling outreach and present clear insights to senior leadership. Highly structured approach to managing multiple requisitions and priorities in a fast-paced environment Strong analytical skills; comfortable measuring recruitment KPIs and iterating on process improvements Proven track record of building strong partnerships with hiring managers and cross-functional teams Expected interviews: Recruiter conversation - Interview with Executive (CAO) - Loop round: How We Work, Cross functional Interview Sales. Pay Transparency: $125,000+ for base salary, depending on experience. Array Offers All Full Time Employees the following Benefits and Perks: Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend 100% 401k match up to 4% with immediate vesting Generous and competitive parental leave for all parents $1,000 desk setup subsidy to set-up your unique remote office $100/month to subsidize wifi/cell phone expenses Summer Fridays (half-day Fridays) typically from late May to the end of August AnniversArray Kits for work anniversaries Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don't meet every single one, we encourage you to still apply. We'd love to hear from you. One of our core values at Array is to care and support one another, and that's why we strive to create an environment where everyone feels empowered to bring their best selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence. We're at our collective best when we each feel our best. We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
    $125k yearly 11h ago
  • Client Relationship Manager--Southeast

    Nelnet 4.4company rating

    Washington, DC Job

    Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. Responsible for a designated group of FACTS clients utilizing one or more of FACTS products, Tuition Management and Financial Needs Assessment. This position works collaboratively with other departments (e.g., RVP's, Account Managers) to create client strategy to leverage FACTS best practices and to deliver a level of customer satisfaction that exceeds expectations. By building strong collaborative relationships with clients, this position is able to also contribute through generating additional revenue opportunities and positive referrals to be used with prospective FACTS clients. + Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients. + Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs. + Meet face to face with each client at least two times per year at school location. + Assist in the coordination of sales and product revisions to existing clients. + Work closely across FACTS Operations and Technical teams to resolve client related problems and issues. + Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS. + Actively participate in the evaluation of new product client requests + Work closely with technical support to understand the breadth and limitations of the client product solutions. + Leverage relationships to expand FACTS solutions utilized by exiting clients. + Attend trade shows, conference and other events as needed to support client communication and engagement. + Gather competitive information to assist in continually evaluating market position + Facilitate timely communication with FACTS Sales and Account Managers regarding client related issues. + Work collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues. **Salary for this role is: $70,000** **EDUCATION:** Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology. **EXPERIENCE:** + 3-5 years of sales and account management experience. + Background in Private or public education market is a plus. **COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:** + Positive, outgoing personality. + Excellent communication skills with the ability to interact with all levels of client organization and multiple departments of the institution. + Initiative. + Assertiveness. + Ability and willingness to take ownership. + Flexibility and open-mindedness. + Adept at conflict resolution. + Conscientious and committed with a high level of integrity. + Excellent relationship, sales, and account management skills. + Ability to travel and work remotely from a home office. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (*************************************** . Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ****************************** . Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible. EEO Info (******************************************************** | EEO Letter (************************************************************** | EPPA Info (************************************************************************************** | FMLA Info (********************************************************
    $70k yearly 12d ago
  • People Operations & Benefits Lead

    Array Services Group 3.5company rating

    Remote Job

    Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals. As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users. We are looking for an expert who will support and execute across HR compliance requirements, people programs and benefits administration. This role will report to the Chief Administrative Officer (CAO). CANDIDATE MUST BE LOCATED IN EST TIME ZONE AND AVAILABLE TO WORK - 9:00am-6:00pm EST You Will: Own Benefits and HR Compliance. Administer benefits programs, including enrollment, life status changes, and responding to benefit claims and 401K inquiries. Oversee employee leave requests, including managing documentation and compliance with short-term disability, long-term disability, LOA, FMLA, and medical disability. Handle unemployment paperwork and ensure adherence to relevant HR laws and regulations. Administer benefits programs, including enrollment, life status changes, and responding to benefit claims and 401K inquiries. Complete annual testing audits. Manage vendor relationships with Array's 401k provider, broker, and healthcare administrators. Act as the point of contact for the various HR inquiries. Review and optimize Array's HR tech stack Maintain a habit of using AI tools to think, build, and ship faster-it's your default, not an afterthought. You Have: 5+ years of experience in SaaS startups, with a strong leadership background in talent enablement, organizational design, and leadership support, particularly in tech or SaaS environments. Thrived in an environment where there has been a high degree of change, ambiguity, uncertainty and transformation. Proven expertise in benefits administration and HR compliance, with a comprehensive understanding of employment laws and regulations. Proven experience helping a company and HR team through acquisitions, mergers and revenue growth strategy. Exceptional communication and interpersonal skills, with the ability to offer thoughtful support and coaching to employees and leaders. Strong data-driven approach with the ability to influence decision-making through insights and analysis. Experience supporting remote teams and navigating environments with high degrees of change and ambiguity. Ability to operate independently and collaboratively, demonstrating strong problem-solving and critical thinking skills. Embrace AI in your day to day work A belief that AI is reshaping work, you instinctively use it to accelerate everything you do. Pay Transparency: $100,000+ for base salary, depending on experience Expected interviews: Recruiter conversation - Interview with Hiring Manager (CAO) - Loop round: How We Work, Cross functional Interview Legal, Partnerships - Finance. Array Offers All Full Time Employees the following Benefits and Perks: Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend 100% 401k match up to 4% with immediate vesting Generous and competitive parental leave for all parents $1,000 desk setup subsidy to set-up your unique remote office $100/month to subsidize wifi/cell phone expenses Summer Fridays (half-day Fridays) typically from late May to the end of August AnniversArray Kits for work anniversaries Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don't meet every single one, we encourage you to still apply. We'd love to hear from you. One of our core values at Array is to care and support one another, and that's why we strive to create an environment where everyone feels empowered to bring their best selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence. We're at our collective best when we each feel our best. We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
    $100k yearly 11d ago
  • ESCROW PMI SPECIALIST III - REMOTE

    Loancare, LLC 3.9company rating

    Remote Job

    We are seeking to fill the role of Escrow PMI Specialist III. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities • Ensure loans with mortgage insurance (“MI”) in the mortgage servicing portfolio are serviced according to investor guidelines. • Conduct daily reviews of Dynamics 365 cases pertaining to customer and/or client inquiries or complaints and provide comprehensive and timely written responses. • Identify and monitor case trends and report findings to leadership including recommendations process improvement. • Assist peers with secondary level loan reviews. • Reconcile corporate advance accounts to ensure accurate payment of MI valuations. • Ensure proper information is entered into the servicing system. • Conduct quality control reviews of loans to verify accuracy of system data. • Perform monthly reconciliation reviews of all payments processed in the portfolio • Generate and process exception reports to ensure timely payment processing. • Review of monthly mortgage insurance termination reports to ensure that PMI is removed on all qualifying loans in compliance with regulatory requirements. • Examine loan documents to verify mortgage insurance coverage, termination dates, and other key data elements. • Update and maintain mortgage insurance rescission and cancellation documents, collaborating with internal and external clients to mitigate associated risks. • Process mortgage insurance reinstatement requests and ensure follow up through completion. • Review and complete open mortgage insurance tasks at the loan level. • Identify instances of premature mortgage insurance removal and implement necessary corrective actions. • Process exception reports to ensure accurate setup of mortgage insurance lines in the system of record, including the review of closing documents. • Assist in training and provide side-by-side learning opportunities. • All other duties as assigned. Qualifications • High School Diploma or equivalent. • Minimum of 3 years of experience in mortgage loan servicing, with a preference for mortgage insurance experience (experience in a mortgage insurance company, mortgage origination, other escrow department functions, accounts payable, accounting clerk, or similar roles may also be acceptable). • Strong knowledge of investor guidelines and processing systems (FHAC, SMDU, etc.) • Ability to manage time and priorities. • Quick comprehension of concepts, with the ability to make sound decisions and resolve issues effectively. • Prove ability to work in high-volume and time-sensitive environments. • Ability to work independently with minimal direction and effectively meet deadlines. • Strong collaboration skills to work effectively with peers in a team setting to attain common goals. • Effective communication skills, both written and verbal, including in-person and telephone interactions. • Proficiency in Microsoft Office products (Dynamics, Excel, Word, PowerPoint, etc.). About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Essential Functions Basic job duties an employee must be able to perform with, or without, reasonable accommodation. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Reading Comprehension - Understand written sentences and paragraphs in work related documents English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking - Communicate verbally with others to convey information effectively. Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don't interrupt at inappropriate times. Instructing - Teach others how to do something. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one. Time Management - Manage one's own time and the time of others. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Deductive Reasoning - Able to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - Able to read and understand information and ideas presented in writing. Inductive Reasoning - Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision - Able to see details at close range (within a few feet of the observer). Oral Comprehension - Able to listen and understand information and ideas presented through spoken words and sentences. Oral Expression - Able to communicate information and ideas verbally so others will understand. Speech Recognition - Able to identify and understand the speech of another person. Speech Clarity - Able to speak clearly so others can understand you. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We Are LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.
    $35k-48k yearly est. 27d ago
  • Enterprise Account Executive

    Array Services Group 3.5company rating

    Remote Job

    Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals. As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users. We are seeking a highly motivated and experienced Enterprise Account Executive. In this role, you will be responsible for driving sales of our digital banking platforms. You will work within our Financial Institutions vertical to identify and develop a strategic sales strategy specifically focused on new enterprise clients. Array's products live in the digital banking space; this is a highly critical role that will launch the community and digital banking practice and drive heavy revenue growth. This role will report to our Enterprise Sales Lead. You Will: Identify and engage key enterprise prospects through targeted outreach and strategic networking with financial institutions. Drive full-cycle sales, from initial contact to contract negotiation and close, ensuring disciplined follow-ups. Build and nurture enterprise senior-level relationships to expand opportunities and drive long-term value. Position Array's solutions to address enterprise clients' pain points and business objectives. Maintain accurate pipeline forecasting and adhere to structured sales processes to optimize conversion rates. Work cross-functionally with product, marketing, and customer success teams to refine offerings and enhance client engagement. Maintain a habit of using AI tools to think, build, and ship faster-it's your default, not an afterthought. You Have: 10+ years of large enterprise sales experience. Proven experience selling into financial institutions, with a strong preference for community banks and credit unions. Demonstrated success in selling digital banking solutions, not just core banking systems. Existing network within the digital banking sector. Familiarity with channel partner sales (FIS, Jack Henry, etc.) A belief that AI is reshaping work, you instinctively use it to accelerate everything you do. Pay Transparency: Salary Range: $150,000 + depending on experience. This role will offer commission. Array Offers All Full Time Employees the following Benefits and Perks: Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend 100% 401k match up to 4% with immediate vesting Generous and competitive parental leave for all parents $1,000 desk setup subsidy to set-up your unique remote office $100/month to subsidize wifi/cell phone expenses Summer Fridays (half-day Fridays) typically from late May to the end of August AnniversArray Kits for work anniversaries Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don't meet every single one, we encourage you to still apply. We'd love to hear from you. One of our core values at Array is to care and support one another, and that's why we strive to create an environment where everyone feels empowered to bring their best selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence. We're at our collective best when we each feel our best. We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
    $150k yearly 11d ago
  • Customer Service Supervisor - Remote

    Loancare, LLC 3.9company rating

    Remote Job

    LoanCare is now hiring Full-Time Remote Customer Service Supervisor to join our expanding team. The shift currently being offered is a 10am-7pm EST w/ Rotating Saturdays. We are seeking to fill the role of Customer Service Supervisor - Remote. The ideal candidate thrives in a fast-paced environment, excels in employee development, and enjoys collaborating with clients and internal business partners to achieve the best outcomes for homeowners. Responsibilities • Supervise the performance of Call Center Teams to ensure Customer Experience Specialists meet or exceed performance standards by reviewing all relevant daily, weekly, and monthly reports. • Manage daily operations of the customer service team and provide feedback by monitoring all correspondence, including chats and emails. • Oversee, mentor, advise, and develop Customer Experience Specialists while consistently upholding professional conduct and respect. • Analyze quality monitoring reports to identify and address employee development opportunities. • Manage administrative tasks related to Human Resources, including scheduling, processing time off reports, conducting performance reviews, ensuring timecard accuracy, and handling disciplinary actions. • Ensure thorough and precise documentation of all employee interactions / meetings and records. • Monitor and manage operational risks by ensuring key controls are effectively implemented. • Maintain expert knowledge in the Fair Credit Reporting Act guidelines. • Regularly review and comprehend departmental policies, procedures, training, communications, workflows, performance impacts, and implementation of new processes/strategies affecting the Call Center. • Handle escalated calls as needed and investigate / resolve customer complaints as applicable,while maintaining accurate reporting logs. • All other duties as assigned. Qualifications • High School Diploma or equivalent required. • Understanding of mortgage servicing: escrow, taxes, payment application. • Must be flexible, organized, and able to effectively manage time to prioritize daily assignments/priorities. • Proven leadership or managerial experience. • Expert and proven knowledge of customer service principles and practices. • Analytical ability to apply data and information to all processes and solutions. • Ability to provide consistent engagement in customer and brand experience. • Excellent verbal and written communication skills. • Excellent interpersonal communication skills. • Excellent attention to detail and accuracy. • Excellent analytical ability to detect problems in workflow. • Ability to work with determination while conducting research and awaiting results. • Ability to react effectively to change and manage other essential tasks as assigned. • Ability to multitask while meeting strict timelines and deadlines. • Ability to troubleshoot complex issues and deliver results quickly. • Highly advanced mortgage product knowledge required. Desired Skills and Qualifications • Bachelor's degree. • 5 years of supervisory experience, preferably in a call center. • Understanding of Home Equity Line of Credit (HELOC) servicing. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Essential Functions Basic job duties an employee must be able to perform with, or without, reasonable accommodation. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Reading Comprehension - Understand written sentences and paragraphs in work related documents English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking - Communicate verbally with others to convey information effectively. Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don't interrupt at inappropriate times. Instructing - Teach others how to do something. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one. Time Management - Manage one's own time and the time of others. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Deductive Reasoning - Able to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - Able to read and understand information and ideas presented in writing. Inductive Reasoning - Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision - Able to see details at close range (within a few feet of the observer). Oral Comprehension - Able to listen and understand information and ideas presented through spoken words and sentences. Oral Expression - Able to communicate information and ideas verbally so others will understand. Speech Recognition - Able to identify and understand the speech of another person. Speech Clarity - Able to speak clearly so others can understand you. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We Are LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.
    $30k-42k yearly est. 27d ago
  • REGULATORY ENFORCEMENT & PRIVACY COUNSEL- REMOTE

    Loancare, LLC 3.9company rating

    Remote Job

    We are seeking to fill the role of Regulatory Enforcement & Privacy Counsel. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities • Represent LoanCare during federal, state and regulatory audits. Communicate, written and orally, with regulatory agencies in coordination with LoanCare's Exam Management team. • Thorough analysis and understanding of complex regulations with ability to proactively identify potential regulatory compliance issues and advise management on risk mitigation strategies. • Advise LoanCare on data privacy laws and regulations, ensuring compliance as well as legal advice on data privacy issues related to data collection, storage, processing, sharing and disposal; often working with internal teams to implement data protection measures and manage privacy concerns. • Advise and manage data incident response, including but not limited to communications with regulators and customers. Serve as LoanCare's point of contact on all privacy issues. • Draft and/or review responses related to escalated complaints. • Review and analysis of suspicious and/or fraudulent servicing transactions; conduct thorough investigations to gather supporting evidence for possible actions. • Provide support to managing attorney for major litigation including but not limited to class actions. • Employ strategic use of outside counsel, collaborate and manage the progression of each assigned manner, including budgets and tracking of deadlines. • Timely and accurately respond to operational legal inquiries and provide necessary legal support to operational undertakings. • Maintain culture that mandates ethical conduct and a commitment to regulatory compliance. • Participate in committee meetings and offer legal guidance. • All other duties as assigned. Qualifications • Juris Doctor from an ABA accredited law school. • Active bar member in good standing. • 8+ years of related experience in mortgage servicing industry • Remain current and knowledgeable about applicable state and federal laws and regulations pertaining to the subservicing and servicing of residential mortgage loans, including but not limited to TILA, RESPA, ECOA, HPA, FHA, FCRA, FTC regs, GLBA, UDAAP, FDCPA, BSA/AML, advertising compliance, SAFE Act, Fair Lending and CFPB rules and regulations • Excellent verbal and written communications skills with the ability to summarize and communicate complex information in plain language to regulators, clients, outside counsel and LoanCare upper management. • Ability to simultaneously manage a wide range of projects and effectively meet deadlines in a fast-paced and dynamic environment. Excellent time management and organizational skills a must. • Thorough knowledge of mortgage origination, closing, and servicing practices; various mortgage loan products such as conventional, ARMs, HELOC; loan documents (note, mortgage/deed of trust, etc.) and understanding of various Federal agencies and GSEs. • Extensive experience researching, interpreting and articulating legal issues (Westlaw or LexisNexis). • Ability to work both independently and in a team setting. • Ability to identify deficiencies and opportunities for improvement. • Ability to interpret and apply applicable laws and regulations to LoanCare's business functions. • Experience working directly with management on servicing issues. • Ability to travel as needed. Desired Skills and Qualifications • Strong understanding of statutory construction. • Demonstrated analytical and problem-solving skills. • Results-driven, an eye for detail, and a passion for driving best practices. • Good interpersonal skills. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Essential Functions Basic job duties an employee must be able to perform with, or without, reasonable accommodation. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Reading Comprehension - Understand written sentences and paragraphs in work related documents English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking - Communicate verbally with others to convey information effectively. Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don't interrupt at inappropriate times. Instructing - Teach others how to do something. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one. Time Management - Manage one's own time and the time of others. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Deductive Reasoning - Able to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - Able to read and understand information and ideas presented in writing. Inductive Reasoning - Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision - Able to see details at close range (within a few feet of the observer). Oral Comprehension - Able to listen and understand information and ideas presented through spoken words and sentences. Oral Expression - Able to communicate information and ideas verbally so others will understand. Speech Recognition - Able to identify and understand the speech of another person. Speech Clarity - Able to speak clearly so others can understand you. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We Are LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.
    $30k-56k yearly est. 27d ago
  • Staff Engineer - DevOps and Dev Enablement

    Array Services Group 3.5company rating

    Remote Job

    Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals. As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users. Staff DevOps Engineers at Array are hands-on technical leaders who focus on optimizing and enhancing our CI/CD pipelines to support rapid and reliable deployment of high-quality products. They are involved in every stage of the development lifecycle, from planning to deployment, and play a crucial role in driving key initiatives that improve the scalability, security, and resilience of our systems. Working closely with engineering teams, product managers, and cross-functional partners such as UX, Compliance, and Sales, they ensure that our infrastructure and processes align with business objectives, enabling efficient, secure, and streamlined product delivery. All FTE engineering positions at Array can and will be expected to be on-call (rotational) after a training and ramp period. You will: Be the expert on CI/CD Ownership & Optimization: Lead the design, implementation, and maintenance of robust CI/CD pipelines. Continuously identify opportunities to improve efficiency, reliability, and security throughout the deployment lifecycle. Own automation & deployment: Develop and manage scalable deployment scripts and configuration management systems that support high-frequency, low-risk deployments. Cross-Team collaborate: Partner closely with engineering teams to provide guidance on CI/CD best practices. Help developers optimize their workflows and integrate seamlessly with infrastructure tooling. Mentor & enable: Act as a trusted advisor for both technical and non-technical team members. Empower colleagues by demystifying DevOps practices and tools, and fostering a culture of shared ownership. Increase developer velocity & experience: Continuously work to reduce friction in the development process by removing deployment bottlenecks and improving tooling and infrastructure to boost productivity. Focus on local environment support: Collaborate with developers to ensure local development environments remain consistent, efficient, and aligned with production-like configurations. Innovate with AI-Driven Automation tactics: Champion innovation in infrastructure by evaluating and implementing AI-driven tools that enhance automation, monitoring, and overall system efficiency. Maintain a habit of using AI tools to think, build, and ship faster-it's your default, not an afterthought. You have: Extensive hands-on experience in DevOps with a strong track record of designing, maintaining, and enhancing CI/CD pipelines in dynamic, fast-paced development environments. Deep understanding of cloud platforms such as AWS, Azure, or Google Cloud, along with expertise in containerization and orchestration tools including Docker and Kubernetes. Proficient in GitLab and GitHub workflows, with practical experience across a variety of CI/CD platforms and tools. Solid experience with Infrastructure as Code technologies like Terraform, enabling scalable and repeatable infrastructure deployments. Skilled in scripting languages such as Python, Bash, or Go, with a focus on automating processes and improving operational efficiency. Passionate about building internal tools and systems that streamline engineering workflows and improve developer productivity. Strong focus on infrastructure security best practices and a good understanding of compliance and regulatory requirements in cloud-based systems. Demonstrated ability to identify issues early, act with urgency, and deliver continuous improvements through small, incremental changes. A belief that AI is reshaping work, you instinctively use it to accelerate everything you do. Pay transparency: $200,000 + for base salary, depending on experience. Expected interview process: Recruiter conversation - Meet the VP of Infosec - Loop Round: How We Work, Principal Engineer, SVP of Engineering. Array Offers All Full Time Employees the following Benefits and Perks: Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend 100% 401k match up to 4% with immediate vesting Generous and competitive parental leave for all parents $1,000 desk setup subsidy to set-up your unique remote office $100/month to subsidize wifi/cell phone expenses Summer Fridays (half-day Fridays) typically from late May to the end of August AnniversArray Kits for work anniversaries Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don't meet every single one, we encourage you to still apply. We'd love to hear from you. One of our core values at Array is to care and support one another, and that's why we strive to create an environment where everyone feels empowered to bring their best selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence. We're at our collective best when we each feel our best. We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
    $200k yearly 11d ago
  • DATA GOVERNANCE ANALYST- REMOTE

    Loancare, LLC 3.9company rating

    Remote Job

    We are seeking to fill the role of Data Governance Analyst. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities • Provide project and day-to-day support to LoanCare's Enterprise Data Governance organization • Configure commercial scanning software to discover data assets and capture technical metadata • Configure commercial scanning software to analyze and classify data assets per LoanCare standards • Configure commercial scanning software to discover security roles and permissions associated with LoanCare data assets • Schedule scanning processes aligned with LoanCare policies, ERM guidance, and application change control to maintain the LoanCare data asset and classification inventory • Analyze classification outputs to identify exceptions, determine gaps, or false positives and improve classification rules • Create automated procedures to document, identify, collect, and analyze free-form text field data elements • Prepare management reports identifying status and projected document overall SCAN findings and manage gap remediation for access permissions • Diagnose/resolve scanning software problems, including recognition isolation, research of software/hardware errors/features (if required), and problem resolution • All other duties as assigned. Qualifications • High School Diploma or equivalent required. • Bachelor's Degree in Computer Science, Information Technology, or related field required • 4+ years of experience in information security, IT risk management, or security audit • 1+ year of experience in audit data analysis supporting legal and regulatory compliance • 1+ year of operational experience with data scanning, identification, and classification solutions • Strong customer service and training skills to educate/encourage stakeholders in the acceptance and promotion of data governance procedures • Ability to identify exceptions to data governance policies and procedures, analyze related processes and roles, and document/present recommendations for improvement • Ability to self-educate in the use of new systems, software applications, programming languages, and financial services regulatory environment • Ability to work independently with minimal direction and effectively meet deadlines • Ability to work collaboratively with peers in a team environment to attain common goals • Ability to communicate effectively in writing, in person, and by telephone with all levels of the organization • Ability to maintain strict confidentiality Desired Skills and Qualifications • Financial services industry experience preferred About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Essential Functions Basic job duties an employee must be able to perform with, or without, reasonable accommodation. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Reading Comprehension - Understand written sentences and paragraphs in work related documents English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking - Communicate verbally with others to convey information effectively. Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don't interrupt at inappropriate times. Instructing - Teach others how to do something. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one. Time Management - Manage one's own time and the time of others. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Deductive Reasoning - Able to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - Able to read and understand information and ideas presented in writing. Inductive Reasoning - Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision - Able to see details at close range (within a few feet of the observer). Oral Comprehension - Able to listen and understand information and ideas presented through spoken words and sentences. Oral Expression - Able to communicate information and ideas verbally so others will understand. Speech Recognition - Able to identify and understand the speech of another person. Speech Clarity - Able to speak clearly so others can understand you. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We Are LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.
    $59k-89k yearly est. 60d+ ago
  • Corporate Communications Project Manager-Remote

    Loancare, LLC 3.9company rating

    Remote Job

    LoanCare is seeking a skilled and proactive Corporate Communications Project Manager to oversee our internal and external communications efforts. This role is crucial in promoting our brand, engaging employees, and ensuring our vision and values are effectively communicated to all stakeholders. Responsibilities Internal Communications: • Develop and implement internal communication strategies to enhance employee engagement and alignment with LoanCare's vision and values. • Create and distribute internal newsletters, announcements, and updates. • Collaborate with HR and other departments to support internal events and initiatives. External Communications: • Manage and execute external communication plans to promote LoanCare's brand and services. • Develop thought leadership content, B2B email campaigns, advertising and public relations materials. Content Creation: • Oversee the creation of engaging content for various channels, including social media, website, and email campaigns. • Ensure all content aligns with LoanCare's brand voice and messaging. Brand Management: • Monitor and manage LoanCare's brand reputation across all communication platforms. • Develop and enforce brand guidelines to ensure consistency in messaging and visual identity. • All other duties as assigned. Qualifications • Bachelor's degree in Communications, Marketing, Public Relations, or a related field. • 8+ years of experience in communications, public relations, or a similar role. • Excellent written and verbal communication skills. • Strong project management and organizational skills. • Ability to work collaboratively with cross-functional teams. • Proficiency in using communication tools and platforms (e.g., social media, email marketing software). Desired Skills and Qualifications • Experience in the financial services industry. • Knowledge of brand management and digital marketing strategies. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Essential Functions Basic job duties an employee must be able to perform with, or without, reasonable accommodation. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Reading Comprehension - Understand written sentences and paragraphs in work related documents English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking - Communicate verbally with others to convey information effectively. Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don't interrupt at inappropriate times. Instructing - Teach others how to do something. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one. Time Management - Manage one's own time and the time of others. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Deductive Reasoning - Able to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - Able to read and understand information and ideas presented in writing. Inductive Reasoning - Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision - Able to see details at close range (within a few feet of the observer). Oral Comprehension - Able to listen and understand information and ideas presented through spoken words and sentences. Oral Expression - Able to communicate information and ideas verbally so others will understand. Speech Recognition - Able to identify and understand the speech of another person. Speech Clarity - Able to speak clearly so others can understand you. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We Are LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.
    $66k-101k yearly est. 16d ago
  • INFORMATION TECHNOLOGY PROJECT MANAGER - REMOTE

    Loancare, LLC 3.9company rating

    Remote Job

    We are seeking to fill the role of Information Technology Project Manager. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities • Lead and manage IT infrastructure projects, focusing on Microsoft Azure cloud services, from initiation to completion. • Develop detailed project plans, including scope, objectives, timelines, and resource allocation, and acceptance criteria. • Monitor project progress, identify risks related to Azure cloud infrastructure, and implement mitigation strategies. • Ensure projects are delivered on time, within scope, and within budget. • Communicate project status and updates to stakeholders and senior management. • Manage project documentation, including project plans, status reports, and risk management plans. • Conduct post-project evaluations and identify areas for improvement. • All other duties as assigned. Qualifications Required Skills and Qualifications • High School Diploma or equivalent. • 5+ years of experience in IT project management, with a focus on cloud infrastructure projects, particularly Microsoft Azure. • Proven track record of delivering complex Azure cloud infrastructure projects on time and within budget. • Strong knowledge of Microsoft Azure components, including virtual machines, storage, networking, and security. • Experience working within or with corporate shared services IT organizations. • Excellent organizational, communication, and leadership skills. • Ability to manage multiple projects simultaneously and work under pressure. • Proficiency in project management software tools. Desired Skills and Qualifications • Bachelor's degree in Information Technology, Computer Science, or related field. • Project Management Professional (PMP) certification preferred • Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) are highly desirable. • Strong analytical and problem-solving abilities, particularly in Azure cloud environments. • Effective stakeholder management and negotiation skills. • Ability to work independently and as part of a team. • Excellent time management and prioritization skills. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Essential Functions Basic job duties an employee must be able to perform with, or without, reasonable accommodation. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Reading Comprehension - Understand written sentences and paragraphs in work related documents English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking - Communicate verbally with others to convey information effectively. Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don't interrupt at inappropriate times. Instructing - Teach others how to do something. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one. Time Management - Manage one's own time and the time of others. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Deductive Reasoning - Able to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - Able to read and understand information and ideas presented in writing. Inductive Reasoning - Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision - Able to see details at close range (within a few feet of the observer). Oral Comprehension - Able to listen and understand information and ideas presented through spoken words and sentences. Oral Expression - Able to communicate information and ideas verbally so others will understand. Speech Recognition - Able to identify and understand the speech of another person. Speech Clarity - Able to speak clearly so others can understand you. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 100% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We Are LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.
    $83k-127k yearly est. 60d ago
  • Property Preservation Administrative Coordinator - Remote

    Loancare, LLC 3.9company rating

    Remote Job

    We are seeking to fill the role of Property Preservation Administrative Coordinator. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities • Administer the main Property Preservation Administration email box used by vendors and other departments for notifications of violations, invoices, inspections, etc. • Complete monthly vendor scorecards for vendors. • Prepare daily reports to inform vendors when to cease work on accounts and initiate post-sale securing. • Request and collect W9 forms from utility companies as needed for invoicing. • Review utility invoices. • Ensure utility services are discontinued, and final invoices are requested when properties are sold on a second chance basis. • Process incoming physical mail. • All other duties as assigned. Qualifications • High School Diploma or equivalent. • Minimum 1 year work experience in the legal field or default mortgage servicing. • Understanding of standard business practices in the mortgage industry and/or in-depth knowledge of the conveyance claims process and property preservation. • Strong written and verbal communication skills, including the ability to clearly articulate information, effectively communicate with vendors and team members. • Competent in Microsoft Word, Outlook and Excel. Desired Skills and Qualifications • Ability to effectively prioritize tasks, manage time efficiently, and maintain a well-structured workflow, ensuring that all responsibilities are completed in a timely and organized manner. • Keen eye for accuracy, capable of identifying errors or inconsistencies, and ensuring that all tasks are performed meticulously, maintaining high standards of quality in all aspects of work. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Essential Functions Basic job duties an employee must be able to perform with, or without, reasonable accommodation. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Reading Comprehension - Understand written sentences and paragraphs in work related documents English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking - Communicate verbally with others to convey information effectively. Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don't interrupt at inappropriate times. Instructing - Teach others how to do something. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one. Time Management - Manage one's own time and the time of others. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Deductive Reasoning - Able to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - Able to read and understand information and ideas presented in writing. Inductive Reasoning - Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision - Able to see details at close range (within a few feet of the observer). Oral Comprehension - Able to listen and understand information and ideas presented through spoken words and sentences. Oral Expression - Able to communicate information and ideas verbally so others will understand. Speech Recognition - Able to identify and understand the speech of another person. Speech Clarity - Able to speak clearly so others can understand you. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We Are LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.
    $33k-48k yearly est. 12d ago
  • Sales Engineer

    Array Services Group 3.5company rating

    Remote Job

    Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals. As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users. Array Sales Engineers support the sales team in deal solutioning, technical scoping, product demos, proofs of concept, prototyping and RFPs. As a Sales Engineer, you are critical in presenting the value of Array's capabilities to a broad set of prospects. As we continue to grow our Sales organization, you will be collaborating with Account Executives as a trusted advisor to customers working to tie Array's solutions to their business needs. Our Sales Engineers need to be nimble, able to clearly articulate the technical benefits and requirements of Array to developers and product managers, and express the value of our product to high-level executives. You can sell anything, but your goal is to drive prospects to solutions that are quickly and easily implemented. This role will report directly to the head of our deployment team. You Will: Partner with Account Executives to drive revenue growth and increase deal velocity by serving as the key technical contact for the customer. Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business. Approach all deals with a client-first mentality. Complete RFP's and Security Questionnaires. Create awesome presentations using Google Slides. Work cross-functionally with different organizations such as Sales, Marketing, Customer Success, Product, Engineering and Legal. Actively utilize Salesforce to track deal activity and customer requirements. Be the “Voice of the Prospect” by collecting feedback from potential Array customers and delivering to the Product team. You Have: 3+ years of experience in a Software-as-a-Service Sales Engineering or related role such as Product Manager, Solutions Architect, Technical Implementations, or Engineering. Experience delivering product demonstrations to C-level Executives. Worked with one or more core web and mobile technologies (Javascript, iOS, Android, Python, Ruby, etc). Comfort using a design tool. Ideally Figma, but Sketch or XD are acceptable as well. Experience exploring APIs with Postman. An independent learning approach and a passion for the connection between sales and engineering. Pay Transparency: $100,000+ for base salary, depending on experience Expected interviews: Recruiter conversation - Interview with Hiring Manager - Loop round: How We Work, Cross functional Interview, Sales Interview Array Offers All Full Time Employees the following Benefits and Perks: Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend 100% 401k match up to 4% with immediate vesting Generous and competitive parental leave for all parents $1,000 desk setup subsidy to set-up your unique remote office $100/month to subsidize wifi/cell phone expenses AnniversArray Kits for work anniversaries Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don't meet every single one, we encourage you to still apply. We'd love to hear from you. One of our core values at Array is to care and support one another, and that's why we strive to create an environment where everyone feels empowered to bring their best selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence. We're at our collective best when we each feel our best. We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
    $100k yearly 11h ago
  • CyberSecurity Manager

    Nelnet 4.4company rating

    Remote or Lincoln, NE Job

    Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Nelnet is seeking a highly skilled and motivated Cyber Security Operations Center (SOC) Manager to lead our security monitoring, incident response, and threat intelligence functions. The ideal candidate will possess strong technical expertise in cybersecurity, exceptional leadership abilities, and a proven track record of building and managing effective SOC teams. This would include a deep knowledge and experience with a SIEM architecture and security alerting. As the SOC Manager, you will be responsible for ensuring the confidentiality, integrity, and availability of our critical assets by proactively detecting, analyzing, responding to, and preventing cyber threats. This position requires work in support of the Company's contract with the United States Department of Education ("ED"). As such, the United States Government requires that any applicant for this position must complete the United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. Considering this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions. Lincoln Nebraska & Centennial Colorado Candidates: This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates Living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week. Responsibilities: * Leadership and Team Management: o Provide strong leadership, guidance, and mentorship to a team of security analysts, incident responders, and threat intelligence specialists. o Foster a collaborative and high-performance team environment. o Conduct performance evaluations, identify training needs, and facilitate professional development opportunities. * SOC Operations: o Oversee the daily operations of the SOC, ensuring efficient and effective monitoring, detection, and analysis of security events. o Develop and maintain SOC policies, procedures, and workflows. o Manage and optimize security tools and technologies, including SIEM, IDS/IPS, EDR, SOAR, and threat intelligence platforms. o Ensure timely and accurate escalation of security incidents according to Nelnet's incident response plan. * Incident Response: o Lead and coordinate incident response efforts, including containment, eradication, and recovery activities. o Develop and maintain the incident response plan and conduct regular testing and tabletop exercises. o Conduct post-incident analysis and implement lessons learned to improve security posture. * Collaboration: o Work closely with other IT and security teams, including vulnerability management, security engineering, and risk management. o Collaborate with external partners, such as law enforcement and industry peers, as needed. Qualifications: * Bachelor's degree in Computer Science, Information Security, OR a related field ideal. * Minimum of 3- 6 years of experience in cybersecurity, with at least 2 years in a within a Security Operations Center (SOC). * Minimum of 1-2 years of Team Lead or Management experience. * Strong technical knowledge of security technologies, including SIEM (e.g., Splunk, LogRhythm, SecOps), SOAR, IDS/IPS, EDR (e.g., Crowdstrike, Sentinel One, Defender), firewalls. * Proven experience in leading and managing incident response efforts. * Understanding of threat intelligence principles and methodologies. * Excellent analytical, problem-solving, and decision-making skills. * Strong communication, presentation, and interpersonal skills. * Ability to work effectively under pressure and in a fast-paced environment. * Relevant certifications such as CISSP, CISM, PSAA, SANS GIAC certifications (e.g., GCIH, GCIA, GSEC, GCDA) are highly desirable. Preferred Qualifications: * Familiarity with cloud security concepts and technologies (e.g., AWS, Azure, GCP). * Knowledge of relevant regulatory compliance frameworks (e.g., NIST, ISO 27001, PCI/DSS). * Experience with scripting languages (e.g., Python, PowerShell). Pay range for this role is $120,000- $160,000 annually, depending on experience. #LI-CW1 Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ******************************. Nelnet is a Drug Free and Tobacco Free Workplace.
    $39k-63k yearly est. 3d ago
  • Default Risk Specialist - Remote

    Loancare, LLC 3.9company rating

    Remote Job

    Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Default Risk Specialist. The ideal candidate will enjoy working with clients, both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Responsibilities • Monitor and resolve litigated matters and those requiring title curative action related to delinquent loans • Accountable for case management and analysis to determine case merit and assign monetary risk to the company • Assist counsel in the facilitation of strategy to be used in resolving matters that are consistent with applicable law and investor guidelines • Update the system of record and reports with current information on the status of the litigation/title curative, strategy currently used, and upcoming critical events, and dates • Responsible for reporting and discussing loans with senior management and clients • Identify trends in assigned portfolio that are the result of process gaps and provide recommendations to remedy to department leadership • Adhere to investor guidelines in the handling of assigned portfolio • Communicate in a professional manner with attorneys, senior management, clients, and title companies • Respond to all inquiries from management and/or the client, as well as present recommendations for resolution • Attend hearings, trials, and depositions on behalf of the company. Travel could exceed 50% • All other duties as assigned Qualifications • High School Diploma or equivalent required. Bachelor's degree preferred. • Paralegal certificate, legal experience and/or 4+ years default and title curative experience • Previous Default servicing experience • Knowledge of mortgage banking, familiarity with RESPA, FFDCPA, GLBA, and federal and state laws related to foreclosure • Ability to audit and analyze work outputs by interpreting government agency and department guidelines/standards • Advanced analytical skills, ability to analyze problems and provide the appropriate solution • Strong professional and interpersonal communication skills verbally and through written electronic correspondence • Advanced problem solving, multi-tasking and organizational skills with strong attention to detail • Ability to read legal terms and conditions and understands their meaning and how it applies to work processes. • Ability to analyze data and make recommendations on how to improve trends • Ability to maintain strict confidentiality • PC skills including (but not limited to) advanced Word, Excel, Access, Internet, MSP (LPS/Fidelity) application skills • Ability to meet strict deadlines and take direction. • Proven ability to prioritize workflow during high volumes and within critical time frame • Self-starter who is able to work in a fast paced, multi-faceted environment • Previous experience with working with attorneys and negotiating settlements • Previous experience in monitoring activity of multiple accounts assigned to outside counsel WORK FROM HOME About remote employment … LoanCare provides virtual training and support so employees working from home can be successful. You will never be alone on your journey as you will connect through Teams video chat, so that you remain engaged and form relationships with your leadership team and coworkers. We offer online/remote training, which is both dynamic and interactive, so you get the most out of the training opportunities. Our Training department also offers a large number of free on-demand online training courses that you can take to help you grow and expand your skills and knowledge. As an added benefit for remote employees, we offer exciting engagement opportunities, such as fitness classes, contests, and fun seminars/learning activities that you can participate in from the comfort of your own home We provide all of the necessary equipment; all you need to provide is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (mbps) and a minimum network upload speed of 10 mbps. Remote employees will be required to sign a Telecommuting Agreement in addition to the job description. WHO WE ARE About us … LoanCare is a leading national provider of full-service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry. LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. WORK CONDITIONS Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. ESSENTIAL FUNCTIONS Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,conclusions or approaches to problems. Reading Comprehension - Understanding written sentences and paragraphs in work related documents English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking - Talking to others to convey information effectively. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening - Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing - Teaching others how to do something. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management - Managing one's own time and the time of others. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision - The ability to see details at close range (within a few feet of the observer). Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken wordsand sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Recognition - The ability to identify and understand the speech of another person. Speech Clarity - The ability to speak clearly so others can understand you. PHYSICAL DEMANDS Sitting up to 90% of time Walking and standing up to 10% of time Occasional lifting, stooping, kneeling, crouching and reaching. EQUAL EMPLOYMENT OPPORTUNITY LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
    $46k-79k yearly est. 24d ago
  • Staff Database Engineer

    Array Services Group 3.5company rating

    Remote Job

    Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals. As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users. Staff Database Engineers at Array are hands-on technical leaders who focus on the design, development, and optimization of our backend database systems. They work closely with cross-functional teams such as engineering, product, UX, and senior leadership to ensure the scalability, reliability, and efficiency of data systems. Senior Database Engineers bring deep expertise in database management and architecture, focusing on SQL, Postgres, and integrating AI-driven solutions to enhance performance and functionality. This role is pivotal in leading key technical initiatives, mentoring peers, and aligning our data infrastructure with business goals. Selected candidates will have the opportunity to participate in a 90-day evaluation period, typically structured as a 1099 or C2C contract, though full-time employment can be arranged if needed. During this period, you will be expected to work on complex tasks with some ambiguity, utilize AI tools to enhance efficiency, and collaborate with the CEO, product managers, and senior leadership. At the end of the 90 days, we will evaluate whether to transition to full-time employment, extend the contract, or conclude the engagement. All FTE engineering positions at Array can and will be expected to be on-call (rotational) after a training and ramp period. You Will: Be open to feedback on your code and data architecture. Focus on backend systems, database optimization, and architecture, with a primary focus on PostgreSQL and Microsoft SQL Server. Leverage AI tools to automate tasks and improve database efficiency. Lead by example, mentoring junior developers and non-developers to successfully adopt AI tools in their workflows. Collaborate with technical and non-technical teams, acting as a force multiplier for productivity. Prioritize developer experience and data velocity, ensuring smooth development cycles. Maintain a habit of using AI tools to think, build, and ship faster-it's your default, not an afterthought. You Have: Experience designing and building database systems from the ground up and scaling them to support production users. Experience with SQL availability groups. A strong understanding of database performance tuning, optimization, and AI-assisted automation. Excitement about AI's role in database management and experience using it to enhance processes. Deep expertise in PostgreSQL and Microsoft SQL Server development and architecture. A track record of building and maintaining reliable backend infrastructure in an API-driven environment. Strong opinions on best practices in database management, with the ability to mentor and influence others. A bias towards action and delivery in iterative phases, emphasizing practical solutions over perfection. A belief that AI is reshaping work, you instinctively use it to accelerate everything you do. Pay Transparency: $80 per hour Expected Interview Process: Recruiter conversation - Paid Interview test (2 days) - Meet the Principal Database Engineer. Array Offers All Full Time Employees the following Benefits and Perks (benefits start upon conversion to Full Time): Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend 100% 401k match up to 4% with immediate vesting Generous and competitive parental leave for all parents $1,000 desk setup subsidy to set-up your unique remote office $100/month to subsidize wifi/cell phone expenses Summer Fridays (half-day Fridays) typically from late May to the end of August AnniversArray Kits for work anniversaries Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don't meet every single one, we encourage you to still apply. We'd love to hear from you. One of our core values at Array is to care and support one another, and that's why we strive to create an environment where everyone feels empowered to bring their best selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence. We're at our collective best when we each feel our best. We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
    $80 hourly 11d ago
  • Business Development Representative

    Array Services Group 3.5company rating

    Remote Job

    Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals. As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users. We are looking for a Business Development Representative experienced in top-of-funnel sales in B2B SaaS products. Within this role, you are the face of the company, creating relationships with clients and applying sales strategies while promoting our growth. We see this BDR as a step towards a career in sales for individuals who succeed. Array expects exponential growth in the near term. Come grow with us. You Will: Develop top-of-funnel sales opportunities by generating new leads through a variety of channels, including cold calling, email, and social media. Focus on direct to consumer, fintech, and neobank verticals. Self-source prospects for outreach through research, networking, and other channels. Meet specific KPIs for cold calls and email outreach. Qualify leads and identify their needs and pain points. Collaborate with sales and marketing teams to develop and execute prospecting strategies. Manage, document and plan all activity with proficiency in Salesforce. Collaborate with sales leadership to share market feedback, set strategy, prioritize industry segmentation. Maintain a habit of using AI tools to think, build, and ship faster-it's your default, not an afterthought. You Have: Strong communication and interpersonal skills. Excellent phone and presentation skills. Proven ability to generate and qualify leads through relentless and thoughtful prospecting. Proficiency in customer relationship management (CRM) software, such as Salesforce. The ability to work both independently and as part of a team; especially with account executives. 6 or more months of sales experience with cold calling KPIs. Strong general work experience, strong sales acumen outside of fintech is welcome, strong management and work experience in a prior career is desired. Knowledge of the financial technology (Fintech) industry is a plus. A belief that AI is reshaping work, you instinctively use it to accelerate everything you do. Pay Transparency: Salary: $60,000 base; $90,000 OTE (USD) Expected interviews: Recruiter conversation - Interview with Hiring Manager - Loop round: How We Work, Cross functional Interview, Sales Interview Array Offers All Full Time Employees the following Benefits and Perks: Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend 100% 401k match up to 4% with immediate vesting Generous and competitive parental leave for all parents $1,000 desk setup subsidy to set-up your unique remote office $100/month to subsidize wifi/cell phone expenses Summer Fridays (half-day Fridays) typically from late May to the end of August AnniversArray Kits for work anniversaries Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don't meet every single one, we encourage you to still apply. We'd love to hear from you. One of our core values at Array is to care and support one another, and that's why we strive to create an environment where everyone feels empowered to bring their best selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence. We're at our collective best when we each feel our best. We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
    $60k-90k yearly 11d ago
  • Remote Loan Counselor I

    Loancare, LLC 3.9company rating

    Remote Job

    . 3 Weeks of Corporate Training, and 2 weeks of Nesting. $22.00 hour Shift Differential for 12-9pm EST shift Bilingual Incentive for Fluent Spanish Speakers All new employees are required to complete a criminal background check and drug screening prior to on-boarding. Additionally, employment, education or other verification may be required as it relates to the position. This will be discussed at the time an offer is presented and cannot be completed without your consent. LoanCare remains in legal compliance with all client, local and federal requirements. Are you an experienced Customer Service or Collections professional motivated to leverage a customer centric approach to assist home owners in a highly visible position? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Loan Counselor I. The ideal candidate will enjoy working with clients both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. A DAY IN THE LIFE In this role, you will… * You will be required to be present for the entire training period, Video participation required daily during training. No time off will be permitted during training. * Offer solutions to customers who are delinquent on their mortgage loan Establish communication with an authorized party Use an advanced telephony system Make decisions to resolve the customer's home loan concerns Gather critical data and enter on a servicing platform Promote the customer experience Responsibilities • Promote the customer experience by offering high-quality solutions to customers who are delinquent on their mortgage loan • Gather critical data, enter on a servicing platform, and make decisions to resolve customer home loan concerns • Use an advanced telephony system and engage in inbound and outbound customer communication in a call center environment • Process payments and evaluate accounts for customers up to 60 days delinquent • Perform financial interviews to offer solutions/opportunities for the customer to avoid serious delinquency • Update the system of record with information received from each customer interaction • Perform all duties in accordance with company policies, procedures, and state/federal laws • All other duties as assigned Qualifications • High School Diploma or equivalent required. • Strong computing and typing skills • Proficient in basic mathematics • Ability to learn company policies, procedures, and state/federal laws • Excellent analytical, communication, and negotiating skills • Ability to work well on a team within a structured environment • Aptitude to use a telephony system • Demonstrated ability to provide attention to detail and concern for accuracy/consistency in results Desired Skills and Qualifications • 1 year of customer contact experience, collections, loss mitigation, or other mortgage-related experience preferred About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Essential Functions Basic job duties an employee must be able to perform with, or without, reasonable accommodation. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Reading Comprehension - Understand written sentences and paragraphs in work related documents English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking - Communicate verbally with others to convey information effectively. Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don't interrupt at inappropriate times. Instructing - Teach others how to do something. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one. Time Management - Manage one's own time and the time of others. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Deductive Reasoning - Able to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - Able to read and understand information and ideas presented in writing. Inductive Reasoning - Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision - Able to see details at close range (within a few feet of the observer). Oral Comprehension - Able to listen and understand information and ideas presented through spoken words and sentences. Oral Expression - Able to communicate information and ideas verbally so others will understand. Speech Recognition - Able to identify and understand the speech of another person. Speech Clarity - Able to speak clearly so others can understand you. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We Are LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com. #LI-JR1
    $22 hourly 58d ago
  • Collections Supervisor Remote Bilingual (Spanish)

    Loancare, LLC 3.9company rating

    Remote Job

    We are seeking to fill the role of Bilingual Collections Supervisor. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities • Plan, direct, supervise, and evaluate workflow for the Collections Department • Supervise, coach, counsel and develop assigned staff • Ensure the Collections staff is effectively counseling all delinquent borrowers • Coordinate work activities to achieve volume expected to meet operational requirements and recommend operational improvements • Supervise daily operation of the Collections unit, ensuring compliance with departmental policies/procedures and applicable government, investor, and client regulations • Manage and maintain daily operations of Dialer campaigns • Perform collection activity on accounts when subordinates have difficulty collecting • Review the department's collections activity, identifying trends and assessing unit effectiveness • Receive and resolve customer complaints • Perform duties related to staff development, such as performance evaluations, disciplining employees, and training • Review and recommend foreclosure to the Default Management committee • Compile data and generate ad-hoc reporting for manager • Provide monthly summary to manager on departmental performance objectives • Ensure that 10 calls per month are evaluated for each Loan Counselor in the department • Request, create/prepare, update/revise, review, test, finalize/approve, and maintain the department's policies and procedures; conduct training • All other duties as assigned. Qualifications • High School Diploma or equivalent required. • 3 years of collections work experience in the legal field, bankruptcy or default mortgage servicing, or general mortgage servicing required • Knowledge of loss mitigation mortgage workouts (e.g., loan modifications, short sale, deed-in- lieu, and foreclosure) • Working knowledge of contact center database applications • Knowledgeable in scheduling and volume forecasting • High level of proficiency with Microsoft Office products • Excellent written and verbal communication skills • A strong team player with a high level of professionalism and initiative • Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs • Strong negotiation, analytical, and problem-solving skills • Ability to organize, prioritize, and allocate workload for optimum efficiency • Ability to solve problems with a sense of urgency by recognizing opportunities, understanding risks, and acting quickly to overcome obstacles and reach a solution • Ability to resolve conflict appropriately Desired Skills and Qualifications • Bachelor's Degree or equivalent work experience preferred • 5 years of supervisory experience preferred • Experience with Ensemble Pro dialer administration preferred • Experience utilizing DataViews for reporting preferred About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Essential Functions Basic job duties an employee must be able to perform with, or without, reasonable accommodation. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Reading Comprehension - Understand written sentences and paragraphs in work related documents English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking - Communicate verbally with others to convey information effectively. Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don't interrupt at inappropriate times. Instructing - Teach others how to do something. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one. Time Management - Manage one's own time and the time of others. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Deductive Reasoning - Able to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - Able to read and understand information and ideas presented in writing. Inductive Reasoning - Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision - Able to see details at close range (within a few feet of the observer). Oral Comprehension - Able to listen and understand information and ideas presented through spoken words and sentences. Oral Expression - Able to communicate information and ideas verbally so others will understand. Speech Recognition - Able to identify and understand the speech of another person. Speech Clarity - Able to speak clearly so others can understand you. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We Are LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com. #LI-JR1
    $51k-71k yearly est. 60d+ ago

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