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Car rental agent skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical car rental agent skills. We ranked the top skills for car rental agents based on the percentage of resumes they appeared on. For example, 24.9% of car rental agent resumes contained reservations as a skill. Continue reading to find out what skills a car rental agent needs to be successful in the workplace.

15 car rental agent skills for your resume and career

1. Reservations

Here's how car rental agents use reservations:
  • Handled reservations and rental requests through deductive reasoning in a consultative environment.
  • Logged and confirmed rental reservations using Odyssey Productions & Expressway computer system.

2. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how car rental agents use credit card:
  • Processed various forms, verified clients credentials and collected deposits via cash or credit card.
  • Accepted rental payments via cash, credit card, and direct billing and checks.

3. Customer Satisfaction

Here's how car rental agents use customer satisfaction:
  • Provided excellent customer service to our guests and ensured customer satisfaction
  • Delivered high level of information and customer satisfaction.

4. Cleanliness

Here's how car rental agents use cleanliness:
  • Assisted in vehicle inventory and cleanliness for affirmative rental experience.
  • Inspected the loaner cars for damage, fuel level, and cleanliness before send off and upon return.

5. Car Rentals

Travelling by car provides ease of movement in terms of pace, route, and independence. Car rental agencies rent cars to clients who need vehicles for a short period of time. When considering a car for rent, individuals can choose between various types of products, GPS systems, price, or additional insurance.

Here's how car rental agents use car rentals:
  • Serviced customers through car rental/ Assisted in the phone room answering calls and logging lost and found items from the cars.
  • Worked in nation-wide car rental industry providing service to Abilene residents and businesses and other adjacent cities as well.

6. Service Techniques

Here's how car rental agents use service techniques:
  • Use company approved sales and service techniques when determining customer needs * Offer optional products to meet customer wants and needs.
  • Provided a superior transaction(at time of rental and return) using sales and customer service techniques.

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7. World-Class Customer Service

Here's how car rental agents use world-class customer service:
  • Greet customers and provide world-class customer service.

8. Customer Issues

Here's how car rental agents use customer issues:
  • Provided team support by investigation of customer issues, responded to urgent customer service requirements, and supported/implemented leadership decisions.
  • Provided technical phone support for a variety of customer issues regarding peripheral compatibility, and parts replacements on retail equipment.

9. Rental Reservations

Here's how car rental agents use rental reservations:
  • Reserved rental reservations and assisted with roadside vehicle issues while providing excellent customer service and office support.
  • Confirmed rental reservations at resorts participating in rental programs when applicable.

10. Customer Signatures

Here's how car rental agents use customer signatures:
  • Create and print customer contract and invoice for customer signature.
  • Prepare rental attached customer signatures to cars and contracts.

11. Customer Complaints

Here's how car rental agents use customer complaints:
  • Resolved customer complaints and provided accurate information for customer questions.
  • Acted as Customer Service Manager daily tracking customer complaints through our customer relations program.

12. Service Charges

Here's how car rental agents use service charges:
  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Reviewed rental parameters to ensure costumers of complete rates and service charges.

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how car rental agents use telephone calls:
  • Receive telephone calls and handle customer-related issues: direct other phone calls to appropriate personnel or take messages.
  • Answered inbound telephone calls from members, effectively answered inquiries and educated members regarding all program options and benefits.

14. Rental Charges

Here's how car rental agents use rental charges:
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Advise and review rental charges; and provide receipts customers.

15. Rental Policies

Here's how car rental agents use rental policies:
  • Advised customers on car rental policies, insurance and rates.
  • Communicated detailed contracts, rental policies, and procedures.
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List of car rental agent skills to add to your resume

Car rental agent skills

The most important skills for a car rental agent resume and required skills for a car rental agent to have include:

  • Reservations
  • Credit Card
  • Customer Satisfaction
  • Cleanliness
  • Car Rentals
  • Service Techniques
  • World-Class Customer Service
  • Customer Issues
  • Rental Reservations
  • Customer Signatures
  • Customer Complaints
  • Service Charges
  • Telephone Calls
  • Rental Charges
  • Rental Policies
  • Customer Service
  • Computer System
  • GPS
  • Rent Vehicles
  • Rental Contracts
  • Insurance Coverage
  • Rental Fees
  • Sales Support
  • Customer Inquiries
  • Customers Assistance
  • Upselling
  • Customer Pick-Up
  • Vehicle Return
  • Rental Forms
  • Vehicle Inventory
  • Return Date
  • Rental Rates
  • TSD
  • Corporate Accounts
  • Body Shop

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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