Car rental manager jobs near me - 28 jobs

Job Description: Used Car Team Leader Department: Sales / Variable Operations Reports To: General Manager The Ron Marhofer Auto Family is a values-driven, family-owned automotive group committed to delivering a world-class guest experience. With multiple locations across Northeast Ohio, we pride ourselves on our culture of Teamwork, Commitment to Excellence, Continuous Improvement, Trust & Respect for the Individual, Approachability, and Process Orientation. Position Summary The Used Car Manager is responsible for leading all pre-owned vehicle operations at Ron Marhofer Chevrolet, including appraisal strategy, inventory acquisition, merchandising, pricing, sales performance, and reconditioning flow. This leader drives profitability, ensures turn-rate targets, maintains strict inventory discipline, and develops the used vehicle sales team through coaching, accountability, and values-driven leadership. Key Responsibilities Inventory Acquisition & Appraisal Conduct accurate, market-based appraisals aligned with group standards and vAuto data. Acquire used inventory through trades, auctions, service-lane opportunities. Maintain targeted inventory levels, mix, and age profile (0-30 days primary target, Collaborate with Reconditioning, Fixed Ops, and Sales to maintain speed-to-market and cost discipline. Sales & Profitability Drive monthly used vehicle sales volume and gross profit targets. Coach the sales team to maintain high close rates, digital response quality, and transparent guest experiences. Maintain balanced PVR targets and ensure full F&I process usage and video-disclosure compliance. Support marketing initiatives, pricing strategy, and online presence to maximize traffic and conversion. Oversee Bank approval Workflows Reconditioning & Merchandising Oversee recon workflow to ensure vehicles are retail-ready within established cycle-time goals. Ensure all pre-owned vehicles meet safety, cosmetic, and quality standards. Oversee vehicle photography, descriptions, online merchandising accuracy, and pricing updates. Team Leadership & Development Lead and develop a high-performing used vehicle sales team through coaching, clear expectations, and accountability. Ensure alignment with Marhofer values and culture of teamwork, approachability, and continuous improvement. Partner with Sales Managers, BDC, and Finance to ensure seamless customer flow and exceptional CSI. Conduct regular performance reviews, sales meetings, and training sessions. Compliance & Operational Excellence Maintain adherence to state and manufacturer guidelines, including titling, buy/sell procedures, and disclosure practices. Monitor KPIs daily: inventory turn, PVR, wholesale loss prevention, aged units, recon cycle-time, lead conversion, and CSI. Uphold ethical standards and ensure accurate documentation in all retail, wholesale, and trade transactions. Key Performance Indicators (KPIs) Used Car Gross Forecast: Must meet or exceed monthly used vehicle unit & gross forecast. F&I Profit Per Deal: Maintain an average $2,300+ in alignment with Ron Marhofer Auto Family standards. Trade Gross Performance: Retail Trades: Minimum $1,300 average trade gross Wholesale Units: Minimum $500 average trade gross Lead Management & Digital Performance: Maintain strong responsiveness and sales effectiveness, including: Internet Lead Close Rate: 10% or greater on Used Car Leads Minimum 80 Deals Closed per month

Responsibilities include managing all on-site PIP renovation / conversion design and construction activities to ensure compliance or non-compliance with franchise License Agreement, including conformance with any associated PIP, Plan Review and FF&E submittals, and brand standards, including life safety and ADA requirements. Provide design, construction expertise and assistance to IHG franchisees and their assigned design team members through all phases of their PIP projects, including working out design / construction solutions as project field conditions arise, thus ensuring timely and successful completion of projects while promoting Great Hotels Guests Love. May lead and review the work of less experienced staff by providing mentoring, technical guidance and/or training in daily activities. From time to time provide feedback to management and brand on product related issues / recommendations for improvements. Your day to day Property Improvement Plan (PIP) projects - Conduct PIP renovation inspections and product assessments using the Brand Master Plan PIP Strategy for existing and conversion hotels seeking IHG franchise licensing or re-licensing. Perform comprehensive property walkthroughs to evaluate design relevance, product condition, and compliance with brand standards, life safety requirements, and building codes. Develop detailed PIP narrative documents outlining renovation requirements to improve GuestView scores and revenue performance. Lead onsite design reviews and manage PIP execution with ownership throughout a 12-24 month renovation period to ensure timely completion and full compliance with approved plans, brand standards, and codes. Conversion projects - Conduct multiple progress visits, referencing Plan Review documents and correspondence, for hotels entering the IHG system through the New Hotel Opening Program (NHOP). Meet with ownership during renovations to set project expectations, assess readiness, resolve field issues, and ensure compliance with PIP and Plan requirements, brand and life safety standards, building codes, and ADA. Proactively partner with the mid-scale Development team and owners prior to Franchise Approval Committee (FAC) review to align on scope, design issues, and renovation timelines, improving FAC approval success and timely license execution for new builds and PIP conversions. Serve as the first‑level PIP appeal contact for waiver and timeline extension requests, negotiating scope and completion schedules. Assess project progress and recommend PIP default for non‑compliant or delayed hotels when necessary, while developing viable strategies to bring properties into timely PIP compliance. Consult with franchisees, design professionals and hotel owners to assist in the development of construction schedules for Property Improvement Plan (PIP) hotel projects. Review site plans to ensure compliance with applicable laws, company regulations and brand standards, and comment on required changes or improvements to such plans. Effectively manage an assigned territory by evaluating and tracking progress all ongoing PIP project field activities, prepare written reports and/or summaries for management as needed. As part of the License Agreement documentation trail, provide timely written follow-up (reports, letters and emails) associated with all site visits and other forms of communication or agreements with Licensee and their assign representatives. Owner Relations - Build strong franchisee/owner relationships by providing reasonable support, addressing design, construction, and PIP waiver requests, and offering practical design solutions, including recommending qualified design professionals when needed. What we need from you Bachelor's Degree in Architecture, Design, Construction Management, or a relevant field of work, or an equivalent combination of education and work related experience. NCIDQ, AIA or ASID certifications preferred. CAD training and familiarity with CAD systems also preferred. 5 to 7+ years progressive work-related experience in design and/or architecture, with demonstrated technical proficiency related to the position. Previous experience in the hotel industry or similar desired. Project Management skills. Project management experience in organizing, planning and executing complex, large-scale projects from conception through implementation. Communicate effectively-verbally and in writing-with PCs, architects, designers, and contractors, clearly conveying project requirements. Prepare thorough plan reviews that clearly document Brand standards and life safety requirements in response to project submittals. Demonstrate knowledge of brand standards and full understanding of the differences in the various brand standards; a clear understanding of ADA requirements and Company Life Safety Requirements. Ability to read architectural, mechanical, plumbing, sprinkler, and electrical drawings, and produce comprehensive technical PIP renovation documents incorporated into franchise License Agreements. Stay current on construction trends, codes, and design through ongoing professional education. Demonstrate ability to effectively prioritize project details and manage time usage to track active renovation, conversion and new development properties, and to determine if plans have been submitted in a timely manner. Travel - 75% Location - Remote: **Candidate must reside in a major US city near a major airport. Preference for one of the following locations: Texas; Portland, OR, Seattle, WA, Denver, CO or Atlanta, GA.** The salary range for this role is $74,000.00 to $105,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. #LI-YM1

About the team This is a great opportunity to join an innovative company at a time of amazing growth. We are a team of high-energy individuals committed to helping Zillow Group users make smarter decisions about buying, renting, owning and selling homes. Specifically, the multifamily Rental sales team works with owners and operators of rental properties throughout the US, helping to connect rental shoppers with the property they will next call home.About the role The Rentals business operates in a very collaborative environment, working together to provide the best client experience in the industry. At all levels, we work hard, roll up our sleeves, dig in, and get work done. We are looking for a sales manager who can help us grow the Rentals marketplace by leading a team of National Business Advisors (NBA) to help support our Channel Sales teams. This role is responsible for the overall performance of a dynamic NBA sales team working to support our SMB, Mid-Market, Major Market, and Enterprise partners when their dedicated representative is on an extended leave. A key focus in this role is coaching a team to high sales productivity while actively working to improve the processes for this ever-changing role that deeply impacts the relationships with our partners and prospects. You Will Get To: Own, develop, and lead all aspects of the team which includes strategy, personnel development, process development and improvement, sales production, client relationships and reporting Focus on implementation of consistent and high-quality sales output; excited to get into the details, roll up sleeves, and push improvement through ongoing iteration Monitor and continuously improve metrics focused on revenue, sales velocity, and closing ratios Facilitate process standardization including, but not limited to, activity metrics, sales process, and operational cadence Improve retention and client loyalty through consistent, thoughtful, and data-driven coaching Excellent at leading teams through change in a hyper-growth environment. Grow and develop a sales culture with a focus on a growth mindset Obsessed with our sales team's employee satisfaction, leads a team passionate about positivity and continual improvement, is not afraid to set big goals, and has the leadership skills to align focus to achieve them Ability to create and foster a dynamic and growth-oriented team environment virtually or in person Be an effective partner with other internal teams such as billing, operations, finance, product, marketing, and more Effectively communicates ZG Rental's value proposition through presentations, industry events, executive meetings, and sales proposals to upscale the team, meetings, and opportunities This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $128,200.00 - $204,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $121,800.00 - $194,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.Who you are 2+ years of sales leadership experience, including implementation and ongoing management of goal setting, accountability metrics, and pipeline management Consistent track record in meeting and exceeding sales goals Ability to lead through ambiguity and in an ever-evolving, fast-paced environment Excel at coaching sales teams on handling a sophisticated sales process that may include multiple decision-makers and influencers Strong presentation skills, influencing multiple levels within an organization, including at the C-level with outstanding communication skills, both oral and written Strong working knowledge of CRM software - preferably Salesforce Available to travel 30-40% to meet with industry decision-makers in corporate marketing as well as at divisional and national levels Get to know us At Zillow, we're reimagining how people move-through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025, and included on the PEOPLE Companies That Care 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The Role The Manager, Conversion Rate Optimization (CRO) is responsible for driving experimentation strategy and execution across multiple client websites. This role focuses on designing meaningful A/B and multivariate tests, interpreting results with clarity, and delivering data-backed recommendations that inform Experience Design and broader DX initiatives. The CRO Manager works in close partnership with Experience Designers, Technical Account Managers, and Engineering to ensure tests are designed with integrity and aligned to business goals. This role is fully client‑facing and manages CRO roadmaps, post‑test rollout requirements, and ongoing reporting. At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek's Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what's possible in marketing. We offer:-Remote-first culture-Unlimited PTO-Extended Holiday break (Winter)-Flexible schedules-100% paid parental leave-401(k) matching-Medical, Dental, Vision, Life, Pet Insurance-Sponsored life insurance-Short Term Disability insurance and additional voluntary insurance-Annual Class Pass credits and more! The anticipated annual salary for this role will range from $70,000 - $90,000, based on consideration of a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and respective state's salary threshold for exempt employees. The total compensation package for this role will include benefits (listed above). *This position may be performed remotely in most states within the US, with some exclusions**While this role offers the flexibility to work remotely, we have office hubs in Los Angeles, Chicago, and New York, where you can join in on learning and development opportunities, fun events, take advantage of a space to work, and collaborate in person!***This position is not eligible for immigration sponsorship Important Notice: Beware of Job ScamsWpromote recruiting communications will only be sent through our official channels via wpromote.com email addresses. If you see a posting elsewhere that is not reflected on Wpromote.com/careers, it may be a fraudulent posting. We do not require payment or fees during the hiring process nor do we request sensitive information, such as Social Security numbers or payment details. Please safeguard yourself against possible scams and contact us if you encounter any suspicious activity. #LI-SD#LI-RemoteYou Will Be Leading hypothesis development and designing test strategies for multiple clients Creating structured CRO test plans, including objectives, KPIs, and success criteria Collaborating with Experience Design to shape UX/UI test variations Writing clear and detailed test requirements for developers to implement Using GA4, Hotjar, and experimentation platform data to uncover friction points Setting up A/B and multivariate tests using platforms such as VWO, Convert.com, Optimizely, Omniconvert, or AB Tasty Conducting QA of experiment setups, variations, tracking, and segmentation Monitoring live tests and ensuring statistical validity of results Interpreting experiment outcomes and generating insights, next steps, and rollout recommendations Owning the CRO roadmap and prioritization in partnership with Experience Design and DX leadership Preparing documentation for post‑test rollout and collaborating with TAM/Engineering for implementation Presenting results, insights, and recommendations to clients AI in Practice Using AI to support hypothesis development and identify behavioral patterns Leveraging AI to synthesize Hotjar findings, GA4 insights, and experiment outcomes Applying AI to accelerate test planning, requirement writing, and documentation Using AI to generate structured experiment summaries and client‑ready reports Employing AI to brainstorm test concepts and variation ideas You Must Have 3-4+ years of experience in CRO, experimentation, or data‑driven digital optimization Hands‑on experience with at least one major A/B testing platform (VWO, Convert.com, AB Tasty, Optimizely, Omniconvert) Strong proficiency with GA4 and Hotjar Ability to write detailed testing requirements and acceptance criteria Understanding of UX/UI principles and their impact on conversion Strong analytical thinking and ability to draw insights from quantitative and qualitative data Excellent client‑facing communication and presentation skills Ability to manage multiple roadmaps, tests, and timelines in parallel Nice to Have Certifications in CRO methodologies or experimentation platforms Experience designing tests for eCommerce and/or CMS platforms Familiarity with experiment statistical models or experimentation frameworks Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

About Us:ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best-serving great food-by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms. We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash. Founded in 2012, we've navigated rapid growth and transformation-from startup roots through the pandemic boom-and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we're deepening our commitment to helping local restaurants thrive in the digital economy. About the Position: As the Conversion Rate Optimization(CRO) Manager, you will own end-to-end performance of our website as a revenue-driving growth engine. This role is responsible for conversion rate optimization across organic and paid traffic and the ongoing development, design, and performance of get.chownow.com. This is a highly visible role for a builder who blends data, experimentation, and strong UX instincts to drive measurable pipeline and revenue impact. Reports to the Head of Marketing; No direct reports. This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages. WHAT WE LOVE ABOUT YOU: You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive. You celebrate diversity. You recognize that diversity and inclusivity matter. You're committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone's voice counts. You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it. You keep reaching. You set clear ambitious goals. You don't allow yourself to become complacent with where you're at and what you've done, so you seek out new opportunities and challenges.Responsibilities Include: Owning conversion rate optimization strategy and execution across organic and paid traffic, including testing roadmap, experimentation, and optimization Being accountable for MQL, SQL, and Closed Won revenue sourced from organic traffic Partnering closely with Content to improve SEO performance, keyword rankings, and content-to-conversion pathways Serving as the primary owner of the ChowNow website, including site architecture, navigation, UX, and conversion flows Overseeing website development and design execution, partnering with internal teams and external agencies as needed Maintaining a prioritized backlog of website improvements informed by data, testing results, and business priorities Analyzing performance using analytics and experimentation tools, and regularly report insights and impact to marketing and executive leadership In 30 days, you will: Progress through our Ramp Camp (ChowNow's New Hire Onboarding Experience) Audit website performance, CRO opportunities and site health Establish ownership model: what's built hands-on vs. owned via backlog, engineers, or agencies In 60 days, you will: Launched a prioritized CRO roadmap and executed at least 3 conversion experiments across organic and/or paid traffic Improved visibility into organic MQL/SQL performance via clear reporting and baseline benchmarks In 90 days, you will: Show early gains in conversion rate or organic pipeline contribution Operate the website as a revenue-driving product, with clear experimentation and reporting cadence You Should Apply If You: Have 5-8+ years of experience in CRO, growth, or website management in a B2B or marketplace environment Are an experienced user of Wordpress and Visual Website Optimizer (VWO) Have a proven track record driving pipeline and revenue impact through website optimization Possess a strong expertise in CRO and A/B testing, experimentation frameworks, and analytics Are comfortable owning website development and design workflows, including collaboration with engineers and designers Are highly analytical, detail-oriented, and comfortable operating with high ownership and autonomy Have a proven ability to be a strong cross-functional partner to Content, Demand Generation, Product Marketing, and external agencies About Our Benefits: Expected Base Salary: $105,000 - $135,000 (depending on candidate experience and location) Ongoing training and growth opportunities. A "Best Place to Work" winner multiple times where we focus on creating a great employee experience. Rock solid medical, dental, and vision plans. Mental Health Coverage - we offer several programs to support your mental health and wellness goals. Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave. 401(k) Matching Employer-contributing student loan assistance program or continuing education reimbursement program Employee Stock Incentive Plan. Pet insurance for your fur babies Consistent & fair leadership: we'll share info, set clear goals, show you respect, and treat everyone fairly. Enough freedom to spread your wings while still holding you accountable. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required. As one of ChowNow's core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we'll work with you to meet your accessibility needs. Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with ************** email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a **************** email address, consider it spam. Read here about your California privacy rights. #Li-Remote

Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining explaining and offering warranties, services, and financing; delivers automobile. Provides sales management information by completing sale. Understands automobiles by studying characteristics, capabilities, and features. Develops buyers by maintaining rapport with previous customers. Must have good listening skills, verbal communication and telephone skills.

Job DescriptionDescription: We need a self-starting and glass half-full team member to manage our customer service activity at our Specialized Onsite Services Branch in Columbus. This role will provide you with the opportunity to continually interact with many different people including customers, vendors and coworkers. If you find yourself to be a proactive solutions provider for your customers and you love heavy equipment, this could be the last ad you need to read Things you want to know: $50,000 - $60,000+ per year based on hours worked Bonus paid monthly when earned Medical, Dental and Vision Insurances 401(k) Retirement Plan with $1 for $1 match up to 6% Paid time off and paid holidays Tuition assistance Branch and company events throughout the year Growth opportunity and be part of an incredible team What you'll do: Provide equipment solutions to customers to create value for them and Vandalia Rental- SOS Assist in dispatching the drivers Manage the rental process to determine and manage the availability of trench equipment Work with sales and other departments to best serve our customers and provide effective solutions Assisting with building trench boxes Answer multiline telephone and enter quotes, reservations and contracts in our ERP Stock, maintain and clean showroom as necessary Requirements: Optimistic, outgoing attitude and you must like to have fun Experience in Trench Safety or similar industry preferred High school diploma or equivalent Customer service skills are a must Great communication skills, both written and oral Detail oriented and organized Technologically proficient and comfortable using a computer and Microsoft Office products Must be able to sit/stand for long periods of time Must be able to start and operate equipment for testing and demonstration Must be able to lift 75+ lbs. with assistance Must be able to read and write English proficiently Must be able to be exposed to dirt, grease, oils, loud noise and other elements common with construction and industrial workplaces Valid Driver's License with acceptable driving record Must be authorized to work in the United States This is not meant to be all inclusive but rather provide the framework for the role. Other duties, not listed, may be required. "Vandalia Rental is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law."

The Rental Manager is responsible for both sales and operations of the rental product line. Provide front line contact with prospects, manage a large fleet of vehicles, match vehicle availability with customer, and coordinate all aspects of customer's account. Rush Truck Leasing opens the door to the world of opportunity. We are the premier commercial transportation solutions provider for businesses across North America. Our network of Idealease and PacLease partners allow us to offer our customers complete truck leasing and rental solutions across our network of dealerships. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Base salary from 50k-60k + commission, with a potential total compensation of $100K+. Responsibilities: * Work with General Manger and Service Manager to determine proper specifications on rental assets for specific market. * Monitor conditions of rental fleet to ensure that all units are damage free. * Prospect for new customers via cold calling, telephone solicitation, mailer, or any other means to grow the business. * Ensure customer files have valid insurance certificates. * Manage the fuel tax reporting and driver trip record process. * Maintain relationships with existing customers through personal visits, phone contacts, and perform annual reviews with each customer. * Responsible for Growth, Profit and Positive Gross Margin of the Rental Department. Basic Qualifications: * High School Diploma or General Education Diploma (GED). * 3 years' experience in commercial fleet management and commercial vehicle leasing; or equivalent education and/or experience. * Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier. Benefits: * We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally. * Cell and car allowance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader. Minimum Pay Rate USD $50,000.00/Yr. Maximum Pay Rate USD $60,000.00/Yr.

Headquartered in Broadview Heights, Ohio, Ohio CAT is the exclusive, authorized dealer for Caterpillar equipment and engines throughout Ohio, northern Kentucky, and southeastern Indiana. Ohio CAT conducts its operations through three divisions: the Equipment Division, the Power Systems Division, and Ohio Ag Equipment. Job Description This position is the primary contact for all customers, salespeople and other company personnel for the CAT Rental Store. Duties include processing rental and no-charge orders for rental and sales by creating, reviewing, quoting and maintaining all rental invoices and agreements with accuracy and timeliness. Assist the Rental Manager in achieving the goals and objectives of the Sales Department by maximizing fleet utilization through effective scheduling, maintaining communication with product support in regard to priorities for maintenance and repairs to the rental fleet. Qualifications Excellent verbal & written communication skills. Customer Oriented High energy level Able to handle multiple tasks while being organized and detail oriented. A self-starter. High School Diploma or equivalent. Bachelors degree preferred. Two - Three years experience in equipment rental industry Excellent computer skills Strong customer service skills for internal and external customers Additional Information TO APPLY: View current job openings and apply directly at: ***************************** EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.

Full-time Description At Performance Kings Honda, we don't just play in the automotive industry-we own the game. With six President's Awards and four Master's Circle Awards, we don't meet standards-we set them. Our drive for perfection, fierce loyalty to our clients, and hunger to stay on top put us far ahead of the competition. If you want true excellence, there's only one choice: Performance Kings Honda. We are seeking driven, ambitious individuals to join us as Pre-Owned Vehicle Sales Specialists. Whether you have a proven sales record or are eager to break into the industry, we want you on our team. In this role, you'll actively engage with customers, showcase our quality pre-owned inventory, and ensure they drive home in the perfect vehicle at the right price. Compensation: $70,000.00 - $130,000.00 Annually (Experience-based) $3000.00 Guarantee for 30 Days of Training! Potential Quarterly Cash Bonus Earnings! Work Schedule: Flexible Work Schedules Include Days, Evenings, and Weekends Alternating Sundays What We Offer: Paid PTO time off 401k retirement plans with generous company match Medical insurance HSA and FSA plans Dental care Vision coverage Short- and long-term disability Life insurance Critical illness insurance Hospital indemnity insurance Accident insurance Grief counseling Living will preparation Generous employee discounts on vehicles, parts, and services Why Choose Performance Kings Honda? Available bonus pay opportunities to maximize your earnings. Sales training and certification programs provided at no cost to you Advancement rewards top performers Largest volume of inventory in the Cincinnati, OH area. Requirements Responsibilities: Answer calls, and setting up appointments Engage with prospective buyers on a high-traffic sales lot Sell from a continually updated inventory of quality pre-owned vehicles Apply sales expertise to close transactions and optimize profit per vehicle Gather customer information for your manager, following company guidelines. Develop a client base through repeat business and customer referrals Conduct test drives, facilitate negotiations, and secure customer agreements Qualifications: High school diploma/GED preferred but not required. Basic computer literacy is required. Strong organizational and time-management skills. Ability to work collaboratively and demonstrate self-motivation. Willingness to pursue ongoing training and sales skill development. Valid driver's license and a driving record that permits operation of customer and company vehicles. Performance Kings Honda maintains a drug-free workplace. Thank you for your interest in joining Performance Kings Honda. We look forward to reviewing your application and learning more about you. Salary Description $70,000.00 to $130,000.00 Annually

Rental Representative Columbus, OH 43222 Newsweek's list of Top 100 Most Loved Workplaces for 2024 Salary Range: Base Pay + Bonus Opportunity Shift/Schedule: First/ Monday - Friday Confirm cleanliness standards for rental vehicles prior to rental Responsible for revenue generation from daily, weekly, and monthly rentals Qualified candidates will be assigned a territory to maximize rental potential and to build gross profit Answer inbound calls as well as dial out on inbound leads Establish and maintain customer relationships while growing sales profitability Building relationships with existing customers, and prospecting for new customer opportunities Outside responsibilities with this position include: inspecting the rental unit upon return Full Time Previous customer service experience preferred Excellent communication skills (written and verbal) Must be able to adapt to various software applications Proficient in Microsoft Office software Must be able to adapt to various software applications Benefits for Employee & Family: Anthem Blue Cross/Blue Shield Medical Coverage Dental and Vision 401K Company Match Paid Vacation and Holidays Company Paid Life Insurance Short-Term/Long-Term Disability Room for growth! Aim promotes from within! Click to apply or contact a recruiter with questions by calling ************ or via email at [email protected]. Aim Transportation Solutions is a Top 30 Logistics Company! We are family-owned and financially strong. Aim Transportation Solutions has been in business for over 40 years and has grown to 1,000+ employees providing service nationwide. For more information about Aim Transportation Solutions, visit **************** #otherjob

Ziegler Rental, a division of Ziegler Companies, has an immediate opening for a Rental Coordinator. The Rental Coordinator position is responsible for creating, maintaining, and closing rental agreements while communicating updates with both internal and external customers. This position is a fast-moving and rewarding position where employees get to help customers solve real world problems with industry leading Cat Construction equipment. The Rental Coordinator will work on-premise in the hiring branch. Responsibilities: * Provide rental support to the Rental Sales Team to ensure excellent customer service * Answer incoming calls from Sales Representatives, customers, and the rental call center * Generate customer quotes, create and close rental agreements while utilizing Ziegler's proprietary rental software * Monitor rental reports to manage daily tasks to ensure process compliance * Coordinate equipment deliveries and returns with the Transportation Department * Ensure accurate and timely invoices, including collection of unpaid balances * Build and maintain knowledge of rental fleet equipment and their applications * Collaborate effectively with team members, management, and other departments * Assist with inventory management when needed * Follow up with Sales Representatives and customers through phone and other communication channels * Participate in after-hours, on-call support as needed * Assist with special projects and training when needed Qualifications: * High School Diploma or GED; 2 or 4 year degree preferred * Personal Attributes: Customer focus, attention to detail, dependability, efficiency, planning and organization * Ability to multi-task in a demanding environment * Experience working in Microsoft Office Suite and related software * Preferred - rental industry knowledge Minimum Physical Requirements: * Walking, talking, hearing * Working conditions may be both indoor and outdoor; noise level may be moderate at times. This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The total compensation range (hourly pay plus incentive) for this position is $49,900 - $73,900 Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes: * Health, Dental, Vision and Life Insurance * 15 days of PTO your first year, accrual starts day 1 * 9 paid holidays * 401(k) plan with company contribution and match * HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year * Short-Term and Long-Term Disability Insurance, FSA & EAP * Paid Parental Leave & Funeral Leave * Fitness membership discount * Education Assistance At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

PRIMARY ROLE OBJECTIVE: The Call Conversion Manager is a mission-critical leadership role responsible for the daily operations, alignment with strategic direction, and relevant operational coordination with FHC clinics and the FHC call conversion staff. This position ensures optimal scheduling efficiency, market-driven campaigns, high-quality customer service, and timely patient access to care. The Call Conversion Manager will lead a hybrid (internal and remote) high-performing call conversion team focused on meeting organizational Key Performance Indicators (KPIs), including call-to appointment conversion, schedule fill rates, and access growth as a primary driver of organizational sustainability for Family Health Centers. SUPERVISORY RESPONSIBILITIES: Directly supervises Call Conversion staff and acts as a partner and liaison between FHC and any contracted call conversion support companies/teams. MAIN DUTIES & RESPONSIBILITIES Drive a performance-based sales mindset, coaching staff to use persuasive, patient-centered communication that drives scheduled visits. Supervise and support the performance of call conversion staff and act as a liaison with any/all contracted call support vendors. Provide day-to-day leadership, coaching, and training to promote patient-centered customer service and effective appointment conversation, including the oversight and effective use of IVR (Interactive Voice Response) in FHC's phone system. Coordinate with clinic-level leadership & staff to optimize provider schedules and appointment access. Achieve schedule fill rates and implement strategies to meet organizational access targets. Collect, analyze, and present data related to call center operations, including call-to-conversion rate, call volume, abandonment rate, call wait time, provider utilization, and time-to-fill metrics. Translate data insights into actionable plans to improve conversion and patient satisfaction. Serve as the organizational expert on scheduling policies, workflows, and tools. Develop and maintain standard operating procedures for call handling, scheduling, and non-clinical triage and escalation. Ensure call conversion staff appropriately identify clinical red flags that require escalation to licensed clinical professionals in accordance with established protocols. Support integration of clinic-defined protocols and best practices into call center workflows. Facilitate team meetings and participate in cross-departmental improvement initiatives. Address patient complaints and service recovery cases related to call center interactions. Ensure compliance with JC, HIPAA, HRSA, and other applicable regulations and standards. Collaborate with clinical supervisors, IT, billing, and QIP to ensure call center operations align with organizational priorities and compliance requirements. Lead and participate in continuous quality improvement (CQI) initiatives focused on access, scheduling accuracy, and patient communication. Assist in preparing data for Uniform Data System (UDS) reports and HRSA grant compliance as it relates to call center functions. Demonstrate cultural humility and ensure that staff meet patients at their level to provide support. Maintain and support emergency communication and after-hours call protocols as applicable. Act as a super-user or lead trainer for the scheduling module in the organization's EHR system. KNOWLEDGE, SKILLS & ABILITIES: Proven ability to coach persuasive communication and conversation-focused call behaviors Proficient in EHR systems, call center technologies, Excel, and data visualization tools Strong leadership and interpersonal communication Analytical and problem-solving ability Scheduling and non-clinical triage and escalation expertise Patient-focused and mission-driven Strong practitioner of cultural humility EDUCATION & EXPERIENCE: At least 3 years in sales leadership or call center management with a strong emphasis on appointment setting, call volume, conversion tactics. ELIGIBILITY QUALIFICATIONS: Healthcare experience preferred, but not required OTHER DUTIES CLAUSE: This is a summary only and not meant to be a comprehensive list of all the duties and responsibilities for the job. Changes to current duties and new duties and responsibilities can be assigned at any time without notice. Performance will be evaluated in relation to this job description to include any potential changes or addition to duties as assigned.

About Us Dodd Camera was founded in 1891. Still family owned after all these years we operate 7 stores located in Cleveland, Chicago, Columbus, Dayton, and Cincinnati. We are a photographic specialty dealer offering the latest in DSLR & Mirrorless camera gear, professional lighting equipment, accessories, digital lab services, and fully stocked rental departments at select locations. We are hiring for a full time Rental Manager position at our Cleveland East 30th location. The ideal candidate must be good at problem solving, handling technical issues, multitasking and coordinating logistics. Have great organizational skills, a knack for attention to detail, and be capable of managing customers accounts and interactions. Dodd Camera offers a competitive wage based on experience. We offer benefits that includes paid vacation, 401K, and medical insurance. Duties and Responsibilities: Oversee and manage customer contacts, develop and maintain strong customer relationships Manage day to day activities including management of rental staff Maintenance of equipment, includes routine testing, problem diagnosis and troubleshooting Have a consultative approach to determine customers rental and sales needs Provide strong organizational skills and the ability to handle multiple projects and deadlines simultaneously Develop a detailed understanding of rental products and services Strong desire to learn and train the rental staff Requirements Education High School Diploma Secondary education a plus photo, Cinema, digital focus preferred Qualifications 5 + years of previous experience in related fields of photography or video commercial studio experiences a plus Knowledge of photography, video a must Skills Excellent oral and communication skills Strong management skills Great analytical skills Great leadership ability Solves problems effectively Well organized Ability to think, work independently and meet necessary deadlines Position Type Full-Time Benefits Dodd Camera offers benefits that includes paid vacation, 401K, and medical insurance.

Supervise staff involved in performing internal operations in the program. Plans, supervises, and implements process and procedures to ensure strong program performance. Collaborates closely with site operations coordinators, care team supervisors, clinical supervisors, and site leadership to ensure overall customer service, safety and quality of care and support on a daily basis. while overseeing outcomes for staff and clients. Responsible for monitoring and addressing facility safety and maintenance together with facilities and maintenance personnel. Position Description: Responsible for supervising the day-to-day operational functionsof the site/locationin accordance withthe contract, licensing, certification, accreditation, and agency standards Maintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security, and environmental compliance Schedule staff, plan for necessaryshiftcoverage,inventoryand maintenance to ensure smooth operations and meeting of deadlines/goals Approve employeetimecardsand paidtime off requests, coordinatesunpaid leavewith HR Mayassistwith budget development and ensure operation withinbudget Maintainprogram and clientworkflow and delegate effectively Collaboratewith Supervisor and Associate Director on initiatives for effective site operations Assistin enhancing collaboration and cooperation between service lines to ensure service integration Conduct orparticipatein the hiring of all reporting staff Direct and supervise personnel by ensuring training needs are met andregularsupervisionand coachingoccurs Carries out90-day reviews fornewstaffandannual performance reviews for all staffunder their supervision Carry outand coordinatecorrective actionwith HRfor staff who are not meeting performance standards or requirements, up to and including formal noticeand/ortermination; Assure compliancewithsite audits, peer reviews, and agency Continuous Quality Improvement initiatives Generate outcome data and use for improvement Monitor and complete all reports according to contract, licensing,certificationandaccreditation standards Follow protocols in responding to,reportingand resolving unusual incidents Mitigate risk usingintervention skills andanticipate/prevent crisis Respond to and performwork as necessary to ensure site/location deadlines and operational goals are met Other duties as assigned Required Knowledge, Skills and Abilities: Ability tointerface withinternal and external customers Ability to resolve conflict in an open,effectiveandtimelymanner High attention to detail Ability tomaintainand ensureappropriate boundarieswith staff and clients Excellent organizational and time management skills Effective verbal and written communication skills Strongproblem-solving skills and ability to multi-task Skill in providing supervision,coachingand development to staf Job Requirements: High School Diploma or equivalent 2yearsofsupervisory experience or5 yearsofoperational/administrative support experience Valid driver's license and current auto insurance Essential Functions/Physical Demands: Positional: Drivingin accordance withjob duties assigned.Occasionallystanding and walking.Constantlysitting. Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reachingandhandling. Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional useofvisual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation.Frequently,constantlytalkandlisten. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

Build the Future with Us - EquipmentShare is Hiring a Rental Coordinator At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We're hiring a Rental Coordinator at our rental facility in Toledo, OH, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. Primary Responsibilities At EquipmentShare, we're not just renting equipment - we're transforming the rental experience with our proprietary T3 technology. Our tech platform empowers rental coordinators to work smarter by keeping up-to-date information on every machine and ensuring each customer gets the right equipment at the right time. Respond to inbound leads and guide customers through the EquipmentShare rental process Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up- to -date about new or additional ways in which EquipmentShare can help improve their business Promptly respond to and resolve customer inquiries, requests, complaints or other communications Develop new sales strategies and techniques to increase our market share and improve our customer experience Why EquipmentShare? Because we do things differently - and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business - it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals - tech supports you , and you drive us forward. We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits Monthly Family Dinner Night - We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Tool and boot reimbursements (role dependent) Gym membership stipend + wellness programs (earn PTO and prizes!) Company events, food truck nights, and monthly team dinners 16 hours of paid volunteer time per year - give back to the community you call home Career advancement, leadership training, and professional development opportunities Access to industry leading diagnostic tools About You You want to be part of a team that's not just changing an industry for the sake of change - we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment. We're looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications Required Skills/Abilities: You're a great listener and care about solving your customer's problems You're energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process You have strong interpersonal and problem-solving skills You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services Education and Experience: High School diploma or equivalent A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative - A Workplace For All - is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here - because you do. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Job Description Boardman Subaru is a fast-growing dealership that's served the Youngstown, Ohio community since 2004. Here at Boardman Subaru, we pride ourselves on the fun culture we've created and the career progression opportunities we give to our hardworking employees. We're always seeking qualified, enthusiastic individuals to join our team! This position oversees our fleet of rental/loaner vehicles that are used for multiple purposes across all departments in the store. Responsibilities Provide exceptional customer service Maintain, track, and account for all units in fleet on daily basis Keep service department employees aware of rental,loaner availability and issues Contact customers regarding return of vehicles and related charges Forecast fleet availability and plan for daily use Maintain proper appearance of all vehicles Ensure vehicles in the fleet are receiving proper maintenance Accounts for all rental documents; ensures that none are missing and all are processed correctly Inspect units at delivery and upon return for damage inform customer of charges Accurately and completely prepare rental agreements for customers and collect payment information Maintains reporting systems required by general management and the factory Other duties as assigned to elevate the customer experience What We Offer Health insurance 401(k) plan Opportunities for advancement Vacation time Outstanding culture Community involvement Qualifications Strong customer service background Highly organized and efficient Strong computer skills Outgoing personality and eagerness to help serve our customer base Punctual, reliable and eager to improve Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PRIMARY ROLE OBJECTIVE: The Call Conversion Manager is a mission-critical leadership role responsible for the daily operations, alignment with strategic direction, and relevant operational coordination with FHC clinics and the FHC call conversion staff. This position ensures optimal scheduling efficiency, market-driven campaigns, high-quality customer service, and timely patient access to care. The Call Conversion Manager will lead a hybrid (internal and remote) high-performing call conversion team focused on meeting organizational Key Performance Indicators (KPIs), including call-to appointment conversion, schedule fill rates, and access growth as a primary driver of organizational sustainability for Family Health Centers. SUPERVISORY RESPONSIBILITIES: Directly supervises Call Conversion staff and acts as a partner and liaison between FHC and any contracted call conversion support companies/teams. MAIN DUTIES & RESPONSIBILITIES Drive a performance-based sales mindset, coaching staff to use persuasive, patient-centered communication that drives scheduled visits. Supervise and support the performance of call conversion staff and act as a liaison with any/all contracted call support vendors. Provide day-to-day leadership, coaching, and training to promote patient-centered customer service and effective appointment conversation, including the oversight and effective use of IVR (Interactive Voice Response) in FHC's phone system. Coordinate with clinic-level leadership & staff to optimize provider schedules and appointment access. Achieve schedule fill rates and implement strategies to meet organizational access targets. Collect, analyze, and present data related to call center operations, including call-to-conversion rate, call volume, abandonment rate, call wait time, provider utilization, and time-to-fill metrics. Translate data insights into actionable plans to improve conversion and patient satisfaction. Serve as the organizational expert on scheduling policies, workflows, and tools. Develop and maintain standard operating procedures for call handling, scheduling, and non-clinical triage and escalation. Ensure call conversion staff appropriately identify clinical red flags that require escalation to licensed clinical professionals in accordance with established protocols. Support integration of clinic-defined protocols and best practices into call center workflows. Facilitate team meetings and participate in cross-departmental improvement initiatives. Address patient complaints and service recovery cases related to call center interactions. Ensure compliance with JC, HIPAA, HRSA, and other applicable regulations and standards. Collaborate with clinical supervisors, IT, billing, and QIP to ensure call center operations align with organizational priorities and compliance requirements. Lead and participate in continuous quality improvement (CQI) initiatives focused on access, scheduling accuracy, and patient communication. Assist in preparing data for Uniform Data System (UDS) reports and HRSA grant compliance as it relates to call center functions. Demonstrate cultural humility and ensure that staff meet patients at their level to provide support. Maintain and support emergency communication and after-hours call protocols as applicable. Act as a super-user or lead trainer for the scheduling module in the organization's EHR system. KNOWLEDGE, SKILLS & ABILITIES: Proven ability to coach persuasive communication and conversation-focused call behaviors Proficient in EHR systems, call center technologies, Excel, and data visualization tools Strong leadership and interpersonal communication Analytical and problem-solving ability Scheduling and non-clinical triage and escalation expertise Patient-focused and mission-driven Strong practitioner of cultural humility EDUCATION & EXPERIENCE: At least 3 years in sales leadership or call center management with a strong emphasis on appointment setting, call volume, conversion tactics. ELIGIBILITY QUALIFICATIONS: Healthcare experience preferred, but not required OTHER DUTIES CLAUSE: This is a summary only and not meant to be a comprehensive list of all the duties and responsibilities for the job. Changes to current duties and new duties and responsibilities can be assigned at any time without notice. Performance will be evaluated in relation to this job description to include any potential changes or addition to duties as assigned.

Job DescriptionDescription: We need a self-starting and glass half-full team member to manage our customer service activity at our Specialized Onsite Services Branch. This role will provide you with the opportunity to continually interact with many different people including customers, vendors and coworkers. If you find yourself to be a proactive solutions provider for your customers and you love heavy equipment, this could be the last ad you need to read Things you want to know: $50,000 - $60,000+ per year based on hours worked Bonus paid monthly when earned Medical, Dental and Vision Insurances 401(k) Retirement Plan with $1 for $1 match up to 6% Paid time off and paid holidays Tuition assistance Branch and company events throughout the year Growth opportunity and be part of an incredible team What you'll do: Provide equipment solutions to customers to create value for them and Vandalia Rental- SOS Assist in dispatching the drivers Manage the rental process to determine and manage the availability of trench equipment Work with sales and other departments to best serve our customers and provide effective solutions Assisting with building trench boxes Answer multiline telephone and enter quotes, reservations and contracts in our ERP Stock, maintain and clean showroom as necessary Requirements: Optimistic, outgoing attitude and you must like to have fun Experience in Trench Safety or similar industry preferred High school diploma or equivalent Customer service skills are a must Great communication skills, both written and oral Detail oriented and organized Technologically proficient and comfortable using a computer and Microsoft Office products Must be able to sit/stand for long periods of time Must be able to start and operate equipment for testing and demonstration Must be able to lift 75+ lbs. with assistance Must be able to read and write English proficiently Must be able to be exposed to dirt, grease, oils, loud noise and other elements common with construction and industrial workplaces Valid Driver's License with acceptable driving record Must be authorized to work in the United States This is not meant to be all inclusive but rather provide the framework for the role. Other duties, not listed, may be required. "Vandalia Rental is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law."