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Car sales consultant skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

Derrek Schartz

Below we've compiled a list of the most critical car sales consultant skills. We ranked the top skills for car sales consultants based on the percentage of resumes they appeared on. For example, 18.2% of car sales consultant resumes contained customer service as a skill. Continue reading to find out what skills a car sales consultant needs to be successful in the workplace.

15 car sales consultant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how car sales consultants use customer service:

Demonstrated an unwavering commitment to customer service, taking new customers while maintaining premium service levels with previous customers.
Provide unique, superior customer service by promoting excellent client satisfaction and maintaining return-client base while prioritizing tasks.

2. Customer Satisfaction

Here's how car sales consultants use customer satisfaction:

Maintain an owner follow-up system of over 100 customers that encouraged repeat and referral business and contributes to customer satisfaction.
Maintained a buyer follow-up system that encourages repeat and referral business and customer satisfaction.

3. Sales Process

Here's how car sales consultants use sales process:

Collaborated with management to identify new business opportunities & participated in sales process.
Managed client relationships; reviewed the sales process and warranty options, up sold additional features and resolved customer concerns.

4. Automotive Sales

Here's how car sales consultants use automotive sales:

Determine the needs of the customer by listening and asking questions as well as effectively close automotive sales.
Conduct and lead automotive sales.

5. Test Drive

Here's how car sales consultants use test drive:

Demonstrated advantages and characteristics of suitable cars or trucks on the lot and took the potential buyer on test drives.
Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; explaining warranties and services.

6. Referral Business

Here's how car sales consultants use referral business:

Developed relationships with customers after the sale to ensure that they are satisfied with their purchase and encourage referral business.
Maintained contact with existing clients to maximize repeat and referral business.

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7. Gross Profit

Here's how car sales consultants use gross profit:

Contributed to profitability by maintaining the highest gross profit average per vehicle
Determined realistic margins when calculating potential gross profits.

8. Toyota

Here's how car sales consultants use toyota:

Conceptualized with fellow sales consultant to create a Truck University that highlights various Toyota truck models.
Contributed to the dealership's winning the Toyota President's Award for 2014.

9. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how car sales consultants use product knowledge:

Maintained exceptional product knowledge to successfully negotiate and sell an average of seven vehicles weekly.
Remain educated on all product knowledge, finance options, promotions, value-add products/services, servicing plans, and industry trends.

10. Vehicle Sales

Here's how car sales consultants use vehicle sales:

Direct involvement with customers for vehicle sales, financing, appraisals, etc.
Handled all phone & email inquiries and closed all vehicle sales to customers.

11. CSI

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Here's how car sales consultants use csi:

Maintained 4.0 CSI score with GM and received multiple positive reviews
Maintained high CSI (Customer Satisfaction Index) which was validated using qualitative and quantitative analysis through reporting to executives.

12. Necessary Paperwork

Here's how car sales consultants use necessary paperwork:

Covered product information and price with customer, filled out all necessary paperwork pertaining to sell and closed sale.
Take care of all the necessary paperwork to start the customers buying process.

13. Customer Relations

Here's how car sales consultants use customer relations:

Maintained ongoing customer relations to promote repeat business.
Maximized customer relations to ensure satisfied guests.

14. Strong Negotiation

Here's how car sales consultants use strong negotiation:

Exercise strong negotiation skills in order to maintain profitability for the dealership while providing customer a fair price.
Developed strong negotiation and sales presentation skills Always sold value of the dealership: service, parts, and product

15. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how car sales consultants use cold calls:

Acquired customers through aggressive and proactive floor prospecting, cold calling, creative networking and direct marketing promotional efforts.
Called prospective customers from a lead generator and made 60 cold calls per day.

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What skills help Car Sales Consultants find jobs?

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What car sales consultant skills would you recommend for someone trying to advance their career?

Derrek Schartz

Senior Lecturer, Website

To maximize your total income in sales one must always be learning and growing. Improving their knowledge, skills, and abilities particularly in light of the disruptions beginng to occur, such as AI, digitization, and others.

Do you want to know more?

List of car sales consultant skills to add to your resume

The most important skills for a car sales consultant resume and required skills for a car sales consultant to have include:

Customer Service
Customer Satisfaction
Sales Process
Automotive Sales
Test Drive
Referral Business
Gross Profit
Toyota
Product Knowledge
Vehicle Sales
CSI
Necessary Paperwork
Customer Relations
Strong Negotiation
Cold Calls

Honda
Chevrolet
Chrysler
Building Rapport
Hyundai
Increase Sales
DMV
Nissan
Lead Management
Sales Contracts
Develop Rapport
Internet Sales
Sales Campaigns
Professional Publications
Sales Floor

Customer Inquiries
Car Sales
Payment Options
KIA
Sales Objectives
Car Inventory
Competitive Models
Credit Applications
Vehicle Inventory
Sales Agreements
Negotiation
Car Deals
Car Lot

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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