Car Spa jobs

Join Our Team at Car Spa, Inc.! Are you looking for a great entry-level opportunity where you can stay active, work outdoors, and be part of a supportive team? At Car Spa, Inc., we're dedicated to delivering top-quality service and maintaining a positive, fast-paced work environment. Whether you're starting your first job or gaining experience, we'd love to have you on board. Position Overview This is an entry-level position. As a Car Care Specialist, you'll play a key role in delivering a great customer experience by ensuring every vehicle leaves looking its best. This is a hands-on position that requires physical activity, attention to detail, and a commitment to cleanliness and customer satisfaction. Key Responsibilities Perform vacuuming, drying, window cleaning etc. Perform quality control checks on every vehicle. Interact with customers as needed to answer questions. Maintain appearance and functionality of facility by picking up trash, sweeping, cleaning windows, cleaning vacuum lines etc. Wash and fold towels. Maintain supply of towels and cleaning chemicals needed to perform job. Performing job functions safely, in accordance with safety guidelines. Other duties as assigned. What We're Looking For No prior experience required - training will be provided Applicants must be at least 16 years old Reliable, coachable, and eager to learn Comfortable working outdoors and on your feet Work Environment Outdoor, active role in all weather conditions Frequent physical activity is required: bending, reaching, stooping, stretching, and stepping in and out of vehicles. Safety is a prime concern; you must be alert, move safely around moving cars, and be able to step up into and down out of vehicles. Perks and Incentives Employee Discounts start right away! Employee Referrals -Earn up to $200 per referral! Terms & Conditions Apply Benefits (After 1 Year & Meeting Requirements) Health, Dental & Vision Insurance Flexible & Dependent Care Spending Accounts Paid Time Off No experience? No problem-apply today! Car Spa, Inc. is an Equal Opportunity Employer.

Pay range: $19-$22 hourly About Us ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team Reporting to the designated manager, the Account Admin assists in obtaining required information and helps with the completion of necessary paperwork for sale of vehicles and assists with and performs various administrative and clerical duties relating to the sale for one or more of the following departments: Consignment, Factory, Fleet/Lease or Commercial Account in accordance with corporate guidelines to ensure maximum dollar sales volume in the most profitable way possible. Responsibilities Make sure customers receive prompt, efficient and courteous attention. Maintain a professional appearance, orderly work environment and friendly disposition. Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences. Respond in a timely manner to all customer inquiries relating to vehicles and titles Verify that vehicle information is accurately recorded and numbered for the sale. Schedule sale for accounts after completion of necessary pre-sale reconditioning and required paperwork. Verify title, bill of sale and VIN number are accurately recorded. May assist in preparation of titles, contracts, bill of sale, pre-sale and post-sale reports and post reconditioning charges incurred. Communicate with the Mechanical Services Shop, Body Shop and Detail Shop for vehicle repairs and post charges to vehicle account in a timely manner. Enter condition reports into AMS. Review condition report/vehicle for repairs/problems and set work orders in V-Trace for Mechanical and Body Shop. Call in orders for Windshield, Dent Demon and other outside vendors. Verify the correct repair charges are submitted. Review, monitor and ensure compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department. Set the order of the sale and ensure accurate preparation of contracts. Print stickers for sale per OHA guidelines. Represent vehicles on the block or attend block with sales representative on sale day. Communicate with customer for failed post sale inspections or arbitration. Process paperwork and checks following the sale, provide necessary paperwork to customers. For vehicle pick-up's and disposition, schedule vehicles for pick up location. Assist in scheduling vehicles online for review. Assist in preparation and processing of post-sale information to managers and customers. Assist in maintaining vehicle inventory for vehicle aging and first-in first-out process. Maintain knowledge of DMV laws and regulations pertaining to titles. Other duties as assigned. Qualifications Must be at least eighteen (18) years of age. Must be qualified to operate a motor vehicle and possess a valid driver's license. Must have a demonstrated ability to read, write, and communicate effectively in English. Must have the ability to physically operate vehicle equipment and tools. Office experience Automotive experience preferred ADESA Benefits and Perks Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. The physical activity requirements of the position range from Light to Medium Physical Work. Frequent - standing, watching, touching, listening, walking, talking Potential - running, jumping, yelling or other rapid or forceful movement in emergency situations Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. Physical Working Conditions This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations. Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all s. This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now Why You'll Love This Job Are you enthusiastic about leading teams to success and providing outstanding customer service? If so our Assistant Site Manager position at ZIPS Car Wash located at 4106 Sherwood Way San Angelo, TX, is the perfect position for you! As our Assistant Site Manager, you will oversee the smooth daily operations of the car wash and support the entire car wash experience. You will collaborate closely with site leadership to train the team, drive and deliver exceptional customer service, and achieve business goals! Starting pay for this position is: $14.50 / hour + Bonus & Commission Pay! * Pay may vary based on experience. Rewards for YOU: * Competitive Hourly Pay Based on Experience * Incentive/Commission Pay * DailyPay. Get paid daily! * Flexible Scheduling; Morning & Evening Shifts Available * Tuition Reimbursement * Free Car Washes * 401K Match * Health, Dental and Vision insurance * Paid Time Off Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated! Bring JOY to YOUR Journey and apply today for our Assistant Site Manager position! Responsibilities * Welcome and engage with customers in a warm, friendly manner * Engage customers and enroll and support our Unlimited Wash Club * Safely and efficiently load every vehicle with clear hand signals and a smile * Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests * Conduct daily preventative maintenance program according to schedule * Conduct equipment repairs pro-actively and troubleshoot problems quickly * Perform cleaning procedures of the tunnel and equipment daily * Maintain appearance of outside landscaping and ensure all vacuums are functioning * Ability to open and close site and facilitate daily operations * Provides ongoing coaching, training, and motivation to team members as needed to achieve sales goals and highest standards of customer service * Ensure all paperwork is completed accurately and submitted on time on days and shifts managed Skills & Qualifications * 1 year of experience leadership in sales or customer service in a professional or personal capacity * Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment * High School Diploma or Equivalent * Preferred: Associate degree or higher in business or related field * Preferred: Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable * Preferred: Car Wash experience ASM_TXANG_Sherwood Job number: 162308 Apply Now

Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Car Wash Attendant at ZIPS Car Wash located at 3005 Justin Road (407), Flower Mound, TX, is the perfect position for you! You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance! Pay: $14 / hour + Bonus & Commission Pay! Rewards for YOU: Competitive Hourly Pay Incentive/Commission Pay DailyPay. Get paid daily! Flexible Scheduling; Morning & Evening Shifts Available Tuition Reimbursement Free Car Washes Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated! Bring JOY to YOUR Journey and apply today for our part-time Car Wash Attendant position! Responsibilities Welcome and engage with customers in a warm, friendly manner Engage customers while selling and promoting our Unlimited Wash Club Safely and efficiently load every vehicle with clear hand signals and a smile Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests Maintain all aspects of the site to ensure it runs beautifully Required Skills 18 years of age or older Positive attitude Ability to work flexible hours including weekends and holidays

Car Spa is now hiring cashiers! We're looking for a full-time cashier, Weekends are required. Customer service, communication and teamwork are key. Car Spa will invest in you if you invest in Car Spa. We promote from within and provide on the job training for all positions. If you are looking for a company to stick with, take a look at our website and see what we're about: CarSpa.net. Let's talk about your future with us! You must be able to pass a background check and drug test.

Come work with us! We're currently looking for a Maintenance Technician I.As a Maintenance Technician I, you will be responsible for installing, repairing, and servicing equipment at Mister stores. You will have the opportunity to develop your skills to the expert level in order to advance to Maintenance Technician II.WHAT YOU WILL DO: Apply knowledge of hydraulics, welding, plumbing, and other industrial fields to install and maintain car wash equipment Travel between all stores in market to provide routine scheduled maintenance and unscheduled breakdown repairs Build trusting relationships with the maintenance and operations team through our culture of accountability Partner with the regional team to complete high-priority projects and implement new technology launches (minimum 10 percent out-of-market travel) Demonstrate pride in your work and a commitment to safety WHAT YOU NEED: Minimum 2 years moderate- to advanced-level experience in breakdown industrial and production maintenance preferred Moderate experience in at least four of the following competencies: Electrical, mechanical aptitude, hydraulics, welding, pneumatics, and plumbing The ability to juggle multiple projects while working individually and as a member of a team A sense of urgency and dedication to minimizing site downtime The availability to work a flexible schedule including nights, weekends, and on-call hours Desire to be active outdoors in varying temperatures and weather conditions The ability to lift up to 75 pounds, stand, walk, bend, kneel, crouch, crawl, twist, perform repetitive motions, see variations in color, and climb and work from ladders Upon offer, selected candidates are required to complete a pre-hire background check and driving history review; Maintenance Technicians must maintain a valid driver's license with no restrictions as a condition of employment

Join Our Team at Car Spa, Inc.! Looking to start your career in the automotive industry? Join us as an Oil Specialist-no experience needed, just a great attitude! As an Oil Specialist, you'll be responsible for performing basic vehicle maintenance services, including oil changes, fluid checks, and filter replacements. This hands-on role requires attention to detail, a commitment to safety, and a focus on delivering excellent customer service. You'll work in a fast-paced environment, often outdoors or in service bays, as part of a team dedicated to keeping vehicles running smoothly. Key Responsibilities Perform upper and lower standardized work for all services offered in the Oil Center. Maintain facility (i.e., empty trash, restock inventory, clean floors, etc.). Follow safety rules and procedures in accordance with OSHA and company policies and procedures. Perform opening and closing checks in accordance with company policy. Assist in training newly hired Oil Specialists. Ensure customer satisfaction. Answer questions that customers may have about the services offered by the company. What We're Looking For Applicants must be 18 years or older Applicants must have a valid driver's license No prior experience required - training will be provided Reliable, coachable, and eager to learn Able to work on your feet in a service bay setting, exposed to all weather conditions Work Environment Work takes place in a service bay setting, exposed to all weather conditions Frequent physical activity is required: bending, reaching, stooping, stretching, and stepping in and out of vehicles. Safety is a prime concern; you must be alert, move safely around moving cars, and be able to step up into and down out of vehicles. Adherence to safety policies is essential, including the use of protective gear (i.e., safety goggles, bump cap, burn gloves, ear protection, etc.) Perks and Incentives Employee Discounts start right away! Employee Referrals -Earn up to $200 per referral! Terms & Conditions Apply Benefits (After 1 Year & Meeting Requirements) Health, Dental & Vision Insurance Flexible & Dependent Care Spending Accounts Paid Time Off No experience? No problem-apply today! Car Spa, Inc. is an Equal Opportunity Employer.

Join Our Team at Car Spa, Inc.! Love being outdoors and staying active? Join the team at Car Spa, Inc.! We offer a positive, fast-paced workplace and welcome anyone looking to kick off their career or gain new experience. Position Overview This is an entry-level position. As a Quality Control Specialist, your role ensures that customers drive away in clean, polished vehicle that reflect the quality and care we're known for. Key Responsibilities Deliver excellent customer service and resolve issues promptly Maintain high-quality car wash standards and ensure safety compliance Oversee vehicle flow and production in car wash operations Perform opening and closing duties Assist with equipment upkeep and maintenance Train and support team members following Car Spa procedures Provide feedback and coaching to improve team performance Help assess employee skills and productivity Perform general duties across car wash roles as needed Take on additional tasks as assigned What We're Looking For Applicants must be 18 years or older Applicants must have a valid driver's license No prior experience required - training will be provided Reliable, coachable, and eager to learn Comfortable working outdoors and on your feet Work Environment Outdoor, active role in all weather conditions Frequent physical activity is required: bending, reaching, stooping, stretching, and stepping in and out of vehicles. Safety is a prime concern; you must be alert, move safely around moving cars, and be able to step up into and down out of vehicles. Perks and Incentives Employee Discounts start right away! Employee Referrals -Earn up to $200 per referral! Terms & Conditions Apply Benefits (After 1 Year & Meeting Requirements) Health, Dental & Vision Insurance Flexible & Dependent Care Spending Accounts Paid Time Off No experience? No problem-apply today! Car Spa, Inc. is an Equal Opportunity Employer.

Customer Service is Job #1 Ensure customer satisfaction and maintain a working environment focused on customer satisfaction. Identify and promptly resolve customer concerns and complaints. Essential Duties and Responsibilities: Maintain facility (i.e., empty trash, restock inventory, clean floors, etc.). Follow safety rules and procedures in accordance with OSHA and Car Spa policies and procedures. Perform opening and closing checks in accordance with Car Spa policy. Ensure customer satisfaction. Answer questions that customers may have about the services offered by Car Spa. During slow periods in the oil center, seek out more customers to service in the shop to raise volume. Also, may be required to assist in the car wash during busy hours. Working Conditions: All work is done in service bay environment in all types of weather. Safety is a prime concern due to the constant traffic movement and potentially hazardous environment. You must be alert, move safely around moving vehicles, and use caution when performing Oil center services. You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch. Must follow company policy for wearing protective gear (i.e., safety goggles, bump cap, burn gloves, ear protection, etc.) Qualifications: Valid driver's license Texas Vehicle Inspectors license Preferred Express Oil experience Customer service experience Work Context Spend Time Using Your Hands to Handle, Control, or Feel Objects with tools In an Enclosed Vehicle or Equipment Sounds, high Noise Levels Spend Time Standing continually or almost continually Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, or Hearing Protection Exposed to Hazardous Equipment Indoors, Not Environmentally Controlled Spend Time Kneeling, Crouching, Stooping, or Crawling Less than half the time. Working Conditions: · All work is done in service bay environment in all types of weather. · Safety is a prime concern due to the constant traffic movement and potentially hazardous environment. You must be alert, move safely around moving vehicles, and use caution when performing emission and oil center services. · You are required to enter and/or reach all areas of any type of vehicle. You must constantly bend, reach, stoop and stretch. · Must follow company policy for wearing protective gear (i.e., safety goggles, bump cap, burn gloves, ear protection, etc.) Car Spa, Inc. is an equal opportunity employer.

Join Our Team at Car Spa, Inc.! Are you looking for a great entry-level opportunity where you can stay active, work outdoors, and be part of a supportive team? At Car Spa, Inc., we're dedicated to delivering top-quality service and maintaining a positive, fast-paced work environment. Whether you're starting your first job or gaining experience, we'd love to have you on board. Position Overview This is an entry-level position. As a Car Care Specialist, you'll play a key role in delivering a great customer experience by ensuring every vehicle leaves looking its best. This is a hands-on position that requires physical activity, attention to detail, and a commitment to cleanliness and customer satisfaction. Key Responsibilities Perform vacuuming, drying, window cleaning etc. Perform quality control checks on every vehicle. Interact with customers as needed to answer questions. Maintain appearance and functionality of facility by picking up trash, sweeping, cleaning windows, cleaning vacuum lines etc. Wash and fold towels. Maintain supply of towels and cleaning chemicals needed to perform job. Performing job functions safely, in accordance with safety guidelines. Other duties as assigned. What We're Looking For No prior experience required - training will be provided Applicants must be at least 16 years old Reliable, coachable, and eager to learn Comfortable working outdoors and on your feet Work Environment Outdoor, active role in all weather conditions Frequent physical activity is required: bending, reaching, stooping, stretching, and stepping in and out of vehicles. Safety is a prime concern; you must be alert, move safely around moving cars, and be able to step up into and down out of vehicles. Perks and Incentives Employee Discounts start right away! Employee Referrals -Earn up to $200 per referral! Terms & Conditions Apply Benefits (After 1 Year & Meeting Requirements) Health, Dental & Vision Insurance Flexible & Dependent Care Spending Accounts Paid Time Off No experience? No problem-apply today! Car Spa, Inc. is an Equal Opportunity Employer.

Aufgaben About Us: Who is Mercedes-Benz Financial Services? Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial Services? Working at Mercedes-Benz Financial Services is more than a job - it's an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. Benefits When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond - beginning day one: * Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance * Need a vacation? How about just some time for YOU! In addition to our vacation time, you'll receive nine (9) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! * Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program * We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities * Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to $6k per child * Want to go back to school? Tuition Assistance Scholar Program - receive up to $5,250/year in vouchers to complete business-related coursework Job Overview: Analyze the financial condition of automobile and/or bodybuilder dealerships and affiliated companies of the dealership entities for the purpose of extending new lines of credit or continuing existing lines of credit. Analysis is accompanied by a recommendation to the appropriate level of credit authority. Responsibilities: * Prepare, analyze and submit new credit requests, as well as file reviews, to the Dealer Credit Manager providing sound and reasoned explanations. (25%) * Perform monthly reviews of dealership financial statements and make sound and reasoned recommendations to the Dealer Credit Manager based on guidelines established by Mercedes Benz and previous experience with the dealership. (25%) * Make recommendations regarding subordination, guarantees, state legal requirements, UCC's and other forms or agreements which protect the interests of Mercedes Benz Financial Services. (10%) * Prepare and maintain dealer document files in accordance with established procedure. (10%) * Provide daily service to DRM's/RFM's, Region Managers, dealer personnel, and management regarding credit files, system issues, approvals/contingencies, documentation and financial statements. (10%) * Review wholesale inventory and book audits and make recommendations to the Dealer Credit Manager on audit issues and exceptions. (10%) * Communicate with Dealer personnel during all stages of the credit request and maintenance process including monthly financial statement reviews (10%) Qualifikationen Qualifications: Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 3 years of overall work experience. Preferred experience includes: * Accounting: 1 year * Business-General: 3 year * Credit: 3 years * Finance: 1 year * Risk Management Education: High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include: * Accounting * Business-Administration Additional Knowledge: * 3-5 years prior credit experience in a lending environment preferred. * Experience in Wholesale Audit preferred. * Candidate should have a fundamental accounting and finance knowledge. Skills: * Analytical skills * Ability to collect data and establish facts and identify trends and variances * PC skills * Corporate Mainframe * Microsoft Office * SAP * Presentation Skills * Problem Solving skills Additional Skills: * Salesforce, Microsoft Edge, Microsoft Word and Excel * Experience with Sopra DM, SFPW CAP Loan system, GeoFence, and/or CRD preferred. * Customer Focus; Flexibility & Adapting to Change; Relationship Building; Attention to Detail; Teamwork and Collaboration. Recommended Prerequisites: * Retail Credit Analyst; Wholesale Inventory Auditor Posting Statement If you were not re-directed successfully after clicking the "Apply for this job" button, please click the following link to search and apply for the role on the local career portal: ******************************************************** Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. EEO/Minorities/Females/Disabled/Vets #LI-JM2

Job Title: Service Advisor Reports To: General Manager and Car Wash Assistant Manager FLSA Status: Hourly - Non-Exempt Pay Range: $15 - $18/hour, plus commission paid bi-weekly, could make up to $25 per hours, Hourly + commission About Car Spa: Car Spa has been synonymous with high-end cleaning and detailing services tailored to meet our customers' needs. Our location is meticulously designed to exceed expectations, setting the standard for excellence in automotive care. Over the past two decades, Car Spa has experienced remarkable growth, expanding to encompass 15 locations across four states. Despite our expansion, our commitment to providing an unforgettable experience to each and every customer remains unwavering. At Car Spa, we take pride in ensuring that every vehicle leaves our facilities not only clean and shiny but also with the satisfaction of receiving top-tier service. Our dedication to excellence has solidified Car Spa as a trusted name in the automotive care industry. Essential Duties and Responsibilities: Successfully complete Car Spa's Service Advisor Certification Program, demonstrating comprehensive knowledge and proficiency. Execute the 7-step customer interaction model with precision and enthusiasm, prioritizing customer satisfaction and exceeding sales goals. Conduct efficient processing of customer transactions using various payment methods at the entrance to the tunnel. Proficiently operate Point-of-Sale System and Tunnel Control System, ensuring seamless service delivery. Safeguard vehicle accessory items susceptible to damage in the car wash tunnel, demonstrating meticulous attention to detail. Address customer inquiries regarding Car Spa's comprehensive range of services with clarity and professionalism. Maintain versatility by undergoing cross-training to perform all vehicle services, including car wash and express detail services. Fulfill additional responsibilities as delegated by management, exhibiting flexibility and a proactive approach. Working Conditions: Embrace working outdoors in diverse weather conditions, demonstrating resilience and adaptability. Prioritize safety in a dynamic environment with constant traffic movement, remaining vigilant and agile. Demonstrate physical agility by accessing all areas of vehicles, necessitating bending, reaching, stooping, and stretching. Qualifications: Mandatory: Previous experience in delivering exceptional customer service, showcasing strong interpersonal skills. Proficient communication abilities, enabling effective interaction with customers and team members. Preferred: Proven track record in sales, leveraging persuasive communication to drive revenue growth. Prior exposure to the automotive or car wash industry, facilitating a seamless transition into the role. Familiarity with automotive services, enhancing understanding and efficiency in service delivery. Benefits: At Car Spa, Inc., we highly appreciate our employees and recognize that our success is built upon your well-being. After completing one year of service and meeting the eligibility criteria, we are pleased to offer a comprehensive benefits package designed to support your health, financial stability, and work-life balance. Our benefits include: Health Insurance - Medical coverage to help keep you and your family healthy. Dental & Vision Insurance - Affordable plans to support your oral and vision care needs. Company-Paid Life Insurance - Coverage that provides peace of mind for you and your loved ones. Company-Paid Accidental Death & Dismemberment Insurance - Additional protection in the event of a serious accident. Company-Paid Short-Term & Long-Term Disability - Financial support if you're unable to work due to a qualifying illness or injury. Flexible Spending Account (FSA) - Save on eligible out-of-pocket medical expenses with pre-tax dollars. Dependent Care Spending Account - Use pre-tax funds for qualified dependent care costs. Employee Discounts - Enjoy exclusive savings on a variety of products and services. Paid Time Off (PTO) - Paid time off to relax, recharge, and take care of personal needs. Coverage is scheduled to begin on the first day of the month following your one-year work anniversary, or 30 days after you meet the eligibility requirements after completing one year of service. Bonus Opportunity: Enjoy commission-based bonus in addition to your hourly pay! Next Possible Position(s): Car Wash Assistant Manager Join our dynamic team at Car Spa and become part of a legacy built on excellence, passion, and a commitment to exceeding customer expectations! Car Spa, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, or veteran status.

About Us ADESA, a Carvana owned company, currently the nation's second-largest physical wholesale vehicle auction operating over 50 locations throughout the US. Our auction sites, some up to 200 acres, provide a wide array of vehicle services including logistics management, repair & reconditioning, and auction remarketing for well over one million vehicles annually. Many of our locations also serve as Carvana distribution hubs and reconditioning facilities, making our sites vibrant and full of passionate people who enjoy serving our customers. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is undergoing a multi-year expansion including sizable investments in facilities, digital auction capabilities, and supporting our customer's growth! We are looking for great people who want to take this journey with us. Get a sneak peek into life at ADESA! Role As an ADESA Assistant General Manager, you will lead a high performing vehicle operations team and support the customer experience at an auction site. Our AGMs maintain a strong understanding of operational, sales, and financial processes. Those who communicate effectively, as well as understand the importance of maintaining relationships, will thrive in this position. We are looking for a motivated, encouraging leader who demonstrates our core values daily and maintains a strong passion for leadership, integrity, adaptability, and positivity. The Assistant General Manager role at ADESA is an amazing opportunity for a passionate leader looking to accelerate their career in the fast-paced automotive world. You'll be at the forefront of innovation, applying operational, sales, and financial abilities to enhance customer satisfaction, while you sharpen your skills to prepare you for continued career growth potential across our organization. If you thrive in a high expectation, high accountability role and are ready to accelerate your career with a Fortune 500 company that values leadership, integrity, adaptability, and positivity, ADESA is your road to success. Impact A committed Assistant General Manager is dedicated to developing a customer service driven and operationally efficient team. You will develop strategy and inspire the team to achieve operational objectives related to customer needs. You will contribute to our business growth in an innovative atmosphere as a valued member of our ADESA community. Responsibilities People Leadership and Team Development Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration. Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers. Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles. Follow-through and communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy. Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources. Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments. Business Development Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible. Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology. Ensure the use of marketing tools on selected customer accounts as instructed. Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and marketing department. Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager. Manage sales records, controllable expenses and cost items affecting profitability. Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives. Advise and assist with corrective procedures or collecting outstanding receivables, if needed. Customer Service Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and positive manner and act as the at-auction point person for customer related needs. Ensure that fast and friendly service is provided to all customers in support of growth to the customer base. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences. Operations & Process Execution Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally. Inspect work performed by auction operations to ensure that the work conforms to the customer's request. Compliance and Safety Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety. Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed. Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements. Skills & Attributes Excel in a fast-pace, high-pressure environment where speed and quality are paramount Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible Ability to always demonstrate polished and professional behavior Strong communication and presentation skills Leads through encouragement and coaching, navigates conflict through positive conflict resolution Sales and customer focused, with an organized and systematic approach to the work Demonstrated ability to follow-through with both internal partners and external customers Forward-thinking; adept and comfortable with change; ability to act as a "change champion" Detail oriented and consistent in the execution of job duties Qualifications High School or GED required College education preferred 5+ years of people management experience 7+ years of customer service experience Automotive/auction experience preferred CRM experience preferred Must be 18 years of age and have a valid driver's license ADESA Benefits and Perks Competitive Pay | Quality Benefits | Relocation Assistance | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. The physical activity requirements of the position range from Light to Medium Physical Work. Frequent - standing, watching, touching, listening, walking, talking Potential - running, jumping, yelling or other rapid or forceful movement in emergency situations Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. Physical Working Conditions This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations. Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all s. This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About the Role: The Oil Shop Assistant Manager plays a crucial role in ensuring the smooth operation of the oil shop, focusing on delivering exceptional customer service and maintaining high standards of product availability. This position involves overseeing daily store activities, managing staff, and ensuring compliance with safety and operational protocols. The Assistant Manager will also be responsible for inventory management, including ordering and restocking products to meet customer demand. Ultimately, the Assistant Manager will contribute to creating a welcoming environment that encourages customer loyalty and satisfaction. Minimum Qualifications: High school diploma or equivalent. Previous experience in retail management or supervisory role. Strong communication and interpersonal skills. Preferred Qualifications: Experience in the oil or automotive industry. Proficiency in inventory management. Responsibilities: Assist in daily operations and staff management. Ensure excellent customer service by training and supervising staff. Manage inventory levels, including ordering and restocking products. Implement sales strategies to achieve store targets and improve profitability. Maintain compliance with safety regulations and operational standards. Skills: The required skills for this position include strong leadership abilities, which are essential for managing a diverse team and ensuring high levels of employee engagement. Excellent communication skills are vital for interacting with customers and resolving any issues that may arise. Organizational skills are necessary for effective inventory management and maintaining store standards. Additionally, a good understanding of sales strategies will help in driving store performance and achieving targets. Preferred skills, such as proficiency in inventory management, will enhance efficiency in tracking stock levels and making informed purchasing decisions.

Aufgaben About Us: Who is Mercedes-Benz Financial Services? Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial Services? Working at Mercedes-Benz Financial Services is more than a job - it's an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. Benefits When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond - beginning day one: * Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance * Need a vacation? How about just some time for YOU! In addition to our vacation time, you'll receive nine (9) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! * Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program * We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities * Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to $6k per child * Want to go back to school? Tuition Assistance Scholar Program - receive up to $5,250/year in vouchers to complete business-related coursework Job Overview: A highly skilled Senior Cloud Developer to lead the migration of an on-prem application to the Azure cloud. This role is a hands-on role involving design, coding, implementation, and optimization of our application in the cloud. The ideal candidate will have deep technical expertise in cloud platforms, a strong background in software development, and the ability to drive the adoption of best practices within the team and across the organization. This role involves tackling complex engineering challenges, ensuring operational excellence, and collaborating with cross-functional teams to deliver robust, innovative solutions. Responsibilities: * Cloud Architecture & Development: Provide technical guidance to the project team to design the overall solution, Architect, design, develop, and implement scalable, highly available cloud-native applications using the Azure cloud platform. Provide technical leadership and mentorship to junior developers and engineers, conducting code reviews and promoting engineering best practices. (30%) * Automation & DevOps: Lead the design and implementation of CI/CD pipelines and leverage Infrastructure as a Code tools (Terraform) to automate deployment, monitoring, and management tasks. Performance & Optimization: Monitor, troubleshoot, and optimize cloud resources for performance, cost efficiency, and reliability, including managing solutions for operational administration, system backup, and disaster recovery. (30%) * Prepare detailed flow charts and diagrams outlining technical roadmaps, systems capabilities and business processes. Follow all published MBFS processes and procedures. (10%) * Security & Compliance: Ensure the cloud solutions follow MBFS's robust security best practices and compliance standards, implementing security controls, IAM policies, and encryption techniques. (10%) * Collaboration: Work closely with product owners and operations teams to translate business requirements into effective cloud-based system designs and facilitate seamless integration of cloud solutions into existing workflows. (20%) Qualifikationen Qualifications: Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 10 years of overall work experience. Preferred experience includes: * Information Technology: 10 years of experience * Security: 1 year of experience * Strategy: 3-4 years of experience Education: Bachelor's Degree is required, Master's Degree is preferred. Recommended majors include: * Information Technology * Computer/Information Science Additional Knowledge: * Microsoft Azure Certifications preferred * 8+ years of experience delivering using Java Programming language, PostgreSQL, Rest API, and Angular technologies * A minimum of 5+ years of experience in cloud engineering is required, with a focus on designing and managing cloud applications at scale. * 3+ years experience with SQL, Hibernate, Web Services (REST and/or SOAP). * Experience with technologies such as Docker, Kubernetes, microservices, and serverless architectures is necessary. * Expertise in Infrastructure as a Code tools like Terraform, CI/CD tools such as GitHub Actions, and Observability tools such as Data Dog is necessary. Skills: * Analytical Skills * Ability to collect data and establish facts and identify variances * Ability to formulate and test hypotheses for the purpose of forecasting outcomes * Ability to integrate information from a variety of sources with varied levels of complexity * Ability to review and interpret and evaluate statistical information * IT Skills * Application Development * Database * e-Technologies/Web * Middleware * Programming * Testing * PC Skills * Microsoft Office * Presentation Skills * Problem Solving Skills * Project Management Skills * Project Leader, Team Member Posting Statement If you were not re-directed successfully after clicking the "Apply for this job" button, please click the following link to search and apply for the role on the local career portal: ******************************************************** Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. EEO/Minorities/Females/Disabled/Vets #LI-JM2

Join Our Team at Car Spa, Inc.! Are you looking for a great opportunity where you can stay active, work outdoors, and be part of a supportive team? At Car Spa, Inc., we're dedicated to delivering top-quality service and maintaining a positive, fast-paced work environment. Whether you're starting your first job or gaining experience, we'd love to have you on board. Position Overview As a Senior Detail Specialist, you'll play a key role in delivering great customer experience by ensuring every vehicle leaves looking its best. This is a hands-on position that requires physical activity, attention to detail, and a commitment to cleanliness and customer satisfaction. Key Responsibilities Perform vacuuming, drying, window cleaning etc. Perform quality control checks on every vehicle. Interact with customers as needed to answer questions. Maintain appearance and functionality of facility by picking up trash, sweeping, cleaning windows, cleaning vacuum lines etc. Wash and fold towels. Maintain supply of towels and cleaning chemicals needed to perform job. Performing job functions safely, in accordance with safety guidelines. Other duties as assigned. What We're Looking For Prior detailing experience required Applicants must be at least 16 years old Reliable, coachable, and eager to learn Comfortable working outdoors and on your feet Work Environment Outdoor, active role in all weather conditions Frequent physical activity is required: bending, reaching, stooping, stretching, and stepping in and out of vehicles. Safety is a prime concern; you must be alert, move safely around moving cars, and be able to step up into and down out of vehicles. Perks and Incentives Employee Discounts start right away! Employee Referrals -Earn up to $200 per referral! Terms & Conditions Apply Benefits (After 1 Year & Meeting Requirements) Health, Dental & Vision Insurance Flexible & Dependent Care Spending Accounts Paid Time Off Apply Now and Join Our Team! Car Spa, Inc. is an Equal Opportunity Employer.

Aufgaben About Us Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks. JOB OVERVIEW The Adv, IT The Solution Architect Network is responsible for designing the network architecture, implementing the high-level security standards for data and voice infrastructures. This role also advises the integration of business partners into Mercedes-Benz network. Support all related functions including but not limiting Routing, Security, Load Balancing, IP Address Management, third party, business partners and telecom providers, helping to design and deploy an enterprise scale network. Should be capable of handling traffic for large number of servers. Outstanding skills in routing, DNS, Web Filtering, LAN/WAN, IP Addressing subnets, Firewalls management, Load balancers, Network Security Proxies, VPN and Remote Access. Job requirements include documenting business requirements, collaborating with vendors and business stakeholders and interfacing with technical development teams. The position will also be responsible for troubleshooting second and third level to identify and resolve connectivity problems/network issues with expectations of on call 24/7. The position will be expected to maintain established standards of Mercedes-Benz while working with global network team in Germany and being the SPOC for NAFTA Data Center, Mercedes-Benz Clouds (AWS, Azure,etc) network, change processes and proper documentation. Flexibility and the ability to adapt to a variety of responsibilities and settings are crucial to success in this position. RESPONSIBILITIES * Engage with business analysts to identify requirements and capture network changes requested to implement applications needs. Review documented requests for Compliance to change management and networking standards for NAFTA data centers and clouds. Support / coordinate work requests with IT Application teams, business partners and Global Network teams. (50%) o Consults and gathers business requirements from business partners, creates reference architecture standards, creates design documents, and presents solutions to peers and other stakeholders. o Support and consulting of business partners for the development of network infrastructures. o Develops network standards based on emerging technologies and strategic directions fully aligned with Mercedes-Benz HQ guidelines. o Leads the design and development of data network and delivers fault tolerant, robust and highly available network. o Identifies network optimization and automation opportunities, helps develop rollout and upgrades plans and suggests uniform operating models. o Planning, commissioning and responsibility for the development of project management methods. o Mediation between business areas, vendors and business partners in the design and planning phase. o Customer-oriented communication tailored to customer requirements. o Analysis and evaluation of functional and non-functional requirement. o Last-level support for designed network solutions. o Systems Engineering and operational support on 3rd Level with a focus on network infrastructure and software. o Analyses and specifies technical requirements for network infrastructure and components. o Designs network, telecommunications and network security infrastructure concepts and solutions. o Implements, tests and documents network, telecommunications and network security infrastructure concepts and solutions. o Estimates and calculates costs depending on service-components. o Infrastructure Lifecycle Management for integrated infrastructure components. * Lead network outage resolution within the NAFTA Region Scope. Collaborate with suppliers, Mercedes-Benz AG, to resolve outages. (20%) * Maintain the current NAFTA network environment and support requests for new connections, testing and troubleshooting of issues in Cloud or Data Center environments. (10%) * Document all network change requests in accordance with NAFTA region and Mercedes-Benz AG processes. (15%) * Ensure compliance of security requirements, ICS needs and architecture guidelines for all needed development. (5%) Qualifikationen QUALIFICATIONS Bachelor's Degree (accredited school) with emphasis on: * Information Technology * Computer Science/ Computer Engineering * Or similar degree, or equivalent experience Certifications : * CCNA * CCNP * Microsoft Azure Fundamentals Certified (AZ-900) * Microsoft Security Compliance identity Fundamentals Certified (SC-900) * Microsoft Data fundamentals Certified (DP-900) * Microsoft AI fundamentals Certified (AI-900) * Microsoft Azure Administrator Associate Certified (AZ-104) * Microsoft DevOps Engineer Expert (AZ-400) Must have 5 years (total) of experience in the following: * Network design and architecture * Network Operations Professional skills: * Change management * Problem solving * Risk management Interdisciplinary skills: * Sharp analytical and problem-solving skills * Excellent organizational and time management skills * Excellent communication and presentation skills * Teamwork ADDITIONAL INFORMATION * No Sponsorship / Visa Transfer available * Must be capable of dissecting complex problems and breaking it simplified, digestible pieces. * Must be able to work flexible hours/work schedule, * Work Holidays when required; Work weekends when required. * Travel domestically and internationally when required. EEO Statement Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

Join Our Team at Car Spa, Inc.! We're more than a car wash - we're a growing team passionate about top-tier service and customer satisfaction. If you're hands-on and want to thrive in a fast-paced environment, we want you on our team! Position Overview As Assistant Car Wash Manager, you'll support the General Manager in daily operations, lead a high-performing team, and ensure customers leave happy and vehicles spotless. Key Responsibilities Act as Manager-on-Duty in GM's absence Lead and coach team members Ensure top-notch customer service and resolve concerns Maintain safety and operational standards Manage equipment and inventory Recruit, train, and develop staff Support profitability goals and performance metrics Perform general car wash duties as needed What We're Looking For Entry-level; No prior management experience required High school diploma or equivalent Reliable, coachable, and eager to grow Comfortable working outdoors and on your feet Flexible availability (days, nights, weekends, holidays) Work Environment Outdoor, active role in all weather conditions Frequent physical activity is required: bending, reaching, stooping, stretching, and stepping in and out of vehicles. Benefits Employee Discounts start right away! Benefits (After 1 Year & Meeting Requirements) Health, Dental & Vision Insurance Flexible & Dependent Care Spending Accounts Paid Time Off Bonus Opportunity Earn performance-based bonuses every 4 weeks! Ready to grow with us? Apply now and join a company that values your dedication and leadership. Car Spa, Inc. is an Equal Opportunity Employer.

Aufgaben About Us Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks. JOB OVERVIEW The IT Service Desk Support Senior Analyst is responsible for overseeing the delivery and continuous improvement of end-user IT support services, primarily through the management of an outsourced Service Desk. This role ensures high-quality service delivery by monitoring performance metrics, managing support content, facilitating end user education, and serving as a key escalation point. Additionally, the specialist manages financial aspects related to Service Desk operations and end-user software procurement, ensuring cost-effective and efficient support solutions. Service Desk support encompasses a customer base of 1600 personnel from Farmington Hills, Fort Worth, Canada, Mexico, and external call center sites. RESPONSIBILITIES Service Desk Management - 50% * Ensure the outsourced Service Desk adheres to contractual obligations and service level agreements (SLAs). * Conduct regular reviews of incident and request handling to ensure timely and effective resolution. * Collaborate with vendors to address performance gaps. * Monitor and analyze key performance indicators (KPIs) such as first-call resolution rate, average response time, and ticket closure rate. * Track customer satisfaction scores and implement initiatives to improve user experience. * Conduct periodic service quality assessments and drive continuous improvement efforts. * Ensure onboard and offboard user administration for critical systems is performed accurately and efficiently. Knowledge Base Management - 20% * Maintain and enhance the Knowledge Base for End User Computing (EUC) support, ensuring content is accurate, up-to-date, and user-friendly. * Collaborate with technical teams and Service Desk agents to identify and document recurring issues and solutions. * Promote self-service capabilities through effective knowledge management. * Ensure end-user support practices align with organizational policies, data protection standards, and audit requirements. * Responsible for internal and external auditing validation, investigations and remediation of any findings. Communication and Education - 15% * Develop and distribute user communications regarding EUC updates, best practices, and known issues. * Organize training sessions, webinars, or documentation to educate users on IT topics and tool changes. * Act as a liaison between IT and business units to ensure clear and effective messaging. End User Escalation - 10% * Serve as a point of escalation for complex or unresolved end-user incidents and service requests. * Coordinate with internal support teams and vendors to ensure timely resolution. * Document escalation procedures and maintain transparency with stakeholders. Financial Management - 5% * Oversee financial management and cost tracking for Service Desk operations. * Manage procurement and licensing of small-buy end-user software, ensuring compliance and cost efficiency. * Provide financial reporting and analysis to support IT planning and decision-making. Qualifikationen QUALIFICATIONS Degree: Bachelor's Knowledge * Business - General - 1-2 yrs * Customer Service - Proficient - 3-5 yrs * Finance - General - 1-2 yrs * IT - Comprehensive - 5+ yrs * Vendor Management - Proficient - 3-5 yrs Skills * Analytical - Collect data and establish facts and trends, Integrate Information from various sources, review and interpret and evaluate statistical information * Facilitation * IT - Testing, Key Account Management, Operation system * MS Office * Presentation * Problem Solving ADDITIONAL INFORMATION Technical Knowledge * End User Computing (EUC): Familiarity with desktops, laptops, mobile devices, operating systems (Windows, mac OS), and common productivity software (Microsoft 365). * IT Service Management (ITSM): Understanding of ITIL principles, incident/request management, and service lifecycle. * Remote Support Tools: Proficiency with tools like SCCM, Intune, Teams or similar platforms. * Basic Networking: Knowledge of network troubleshooting, VPNs, and connectivity issues. * Security & Compliance: Awareness of data protection policies, access controls, and endpoint security practices. Operational Knowledge * Vendor Management: Experience working with outsourced service providers and understanding contract terms and SLAs. * Performance Metrics: Ability to interpret KPIs, customer satisfaction scores, and service quality reports. * Knowledge Management: Skills in creating, curating, and maintaining support documentation and self-service portals. * Procurement Processes: Understanding of software licensing, small-buy procedures, and budget tracking. EEO Statement Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.