Car wash manager job description

At Motor Werks of Barrington, we consider ourselves more than just a place to buy a car. Our name has been a dominate part of luxury automobile retailing for nearly 50 years, and a favorite destination for customers seeking the ultimate buying experience. We are one of the most prestigious and respected automobile retailers in Illinois and ranked among Top 100 Privately Owned Companies in the Chicagoland.

Motor Werks is looking for a Used Car Manager to manage and acquire vehicles for our luxury franchises. The ideal candidate will have a proven track record of achieving goals and 3-5 years of inventory management experience.
Motor Werks offers excellent work-life balance with showroom hours ending at 7 PM on weekdays!
Used Car Manager ResponsibilitiesAssures profitability of used vehicle department through successful acquisition, pricing and merchandising of inventory.Determines car trade values to customers by conducting effective trade-in appraisals.Collaborates with service to recondition used car inventory timely while following company standards.Helps customers with used car selection, promotes model options, and features.Utilizes benchmarking and market data, marketing programs, inventory management and planning to achieve department objectives.Follows up with prospective customers and return email / voicemail.
Used Car Manager Qualifications3-5 years of experience in buying cars online using the following systems: Manheim, Manheim Express, Auction Genius, and OVE.Proficiency with Microsoft Office Suite a plus.The right candidate will be a creative thinker with a have strong interpersonal and communication skills.
Benefits
Medical, Dental & Vision Insurance
401K Plan
Paid time off
Short/Long Term Disability
Employee Assistance Program
Growth opportunities
Paid Training
Employee discounts on products, services and vehicle purchase plans
Saturday Lunches
Complimentary Starbucks Coffee and various other fountain drinks
Employee Appreciation and Engagement Events
Health and Wellness Programs
Family owned and operated

It is the policy of Motor Werks, as an equal opportunity employer, to attract and retain the best qualified individuals available, without regard to race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age, disability, marital/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or any other non-merit status.

CONTRIBUTION

Manager in Training will work with Site Manager to learn all aspects of the car wash business to demonstrate ability to progress into Assistant Manager and eventually Site Manager.

22k-50k total earning opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Willingly provide superior customer service levels that exceed customer expectations while staying within company policies and guidelines.

Builds a loyal customer base by establishing a trusting relationship based on integrity and fairness.

Listens effectively to understand and communicate in a business-like manner to customers, employees and supervisors all pertinent subject matter.

Present a warm, friendly, knowledgeable and professional image to customers.

Perform the location's maintenance by maintaining cleanliness of sites, equipment maintenance/repair & chemical care and quality of the wash service.

Perform everyday operations of the car wash including deposits, inventory, cashier machine functionality & discount codes.

Invoice customers using proper procedures for cash, charge & credit.

Handle customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner.

Learn and understand the performance business data and applies it fairly to daily operations and decisions in effort to increase productivity.

Reach established monthly goals.

Follow daily opening and closing procedures accurately.

Respond accurately and on time to all administrative duties and deadlines; including employee scheduling, evaluations, deposits, inventory, etc.

Perform all Site Manager duties in their absence.

Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

PRIMARY INTERACTIONS

This job regularly interacts with the Car Wash Business Development Manager, car wash location employees, WMC personnel, vendors and some store location personnel.

EDUCATION and/or EXPERIENCE

High school diploma; or six months to one year related experience and/or training; or equivalent combination of education and experience. Repair/Maintenance, Sales, Customer Service and branch management operation knowledge and skills are required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to work standing for extended periods of time or all day. Frequently moves and lifts up to 50 lbs. Regularly bends and crouches to repair car wash equipment. Occasionally unloads deliveries up to 50 lbs. Occasionally puts parts/supplies away on multi-level shelving up to 50 lbs. Pulls parts and supplies up to 50 lbs. when necessary. Regularly required to use hands/fingers to operate an access machine or telephone. Regularly required to use hands/fingers to operate small hand tools necessary to repair equipment. Regularly speaks and listens on the phone and in person, to a customer and fellow employees.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is frequently exposed to chemicals and outside weather conditions. The employee is occasionally exposed to vibration. The noised level in the work environment is usually loud.

Regularly work Mondays Sundays, evenings & Holidays.

The employee is on call for any incidents that occur in regard to repair or staffing that arises during & after hours or on the weekends.

The employee regularly works an average of 50 hours per week and occasionally attends meetings after normal business hours.

Travel between locations.

Travel over night for training & development purposes is occasionally required.

MISCELLANEOUS

The employee is required to have an acceptable driving record, in line with the stated Company Policy, and they must have a valid driver's license in the state in which they are employed with the Conrad Companies.

The employee must comply with all aspects of Conrad's Drug Free Workplace Policy.

A background check is required as a condition of employment.

Car Wash General Manager - Ladson - (220003D1) Description This position pays $55,000 anually, plus commission pay.

Working at AAA offers a unique opportunity to make a difference. The General Manager has primary managerial responsibility for a state-of-the-art Fins Car Wash site. If you enjoy leading a team of highly engaged associates, delivering a great customer experience and driving results as a hands-on leader, this is a great opportunity for you. Come grow with us!
WHY AAA?
You enjoy helping others and are focused on driving results. You have lots of choices of who to work with. What makes us different:

We help others.

As a member organization, AAA is passionately committed to providing our members and customers with Value, Safety, and Total Peace of Mind in all things related to Automotive, Travel, Insurance and Member Benefits.

We are focused on growth.

We are 2 million plus members strong with job adds year over year for 20 straight years and counting. Build your skills, experience and thrive in a company that has a demonstrated track record of stability & growth.

We offer a competitive Total Compensation package.

You know compensation goes way beyond bring home pay. AAA offers best in class benefits. . . excellent medical coverage, dental, vision, etc. . . AND we offer team member incentives and 401k with matching contributions.
We are committed to work-life balance. We provide vacation, AND paid time off.

We are committed to your development

We offer on the job training with a designated Training Engineer to ensure your safety and success.

WHAT YOU'LL DO
The General Manager has primary managerial responsibility for a state-of-the-art Fins Car Wash site. If you enjoy leading a team of highly engaged associates, delivering a great customer experience and driving results as a hands-on leader, this is a great opportunity for you. Come grow with us!
ESSENTIAL FUNCTIONS

People

Lead the facility based team
Acquire - build and maintain a team of high-energy, customer focused team members
Onboard - make sure each team member knows their role and is equipped to deliver a great customer experience
Develop - set clear objectives and manage performance, remove obstacles and support the team in achieving results
Retain - foster a team environment that recognizes and rewards great performance

Process

Manage and oversee all site daily operations
Financial - maintain profitable performance to include site revenue and expense management
Efficiency - continually assess site process controls
Operations - manage work scheduling and facilities maintenance across multiple shifts
Safety- ensure a safe environment for both team members and customers

Product

Ensure an exceptional customer experience
Satisfaction - manage the overall customer experience: site appearance, check-in, wash quality, wash experience, team member interactions, etc., to drive high customer satisfaction
Dispute resolution - oversee the resolution process and serve as an escalation point for all site disputes

FUNCTIONAL CAREER PATH
General Manager > Regional Manager

Qualifications CRITICAL SUCCESS FACTORS

Required qualifications

A results focused leader with 2+ years management experience in a customer focused environment
Demonstrated ability to build and maintain a high performing team
Mechanical aptitude required to maintain daily operations
High school degree or equivalent required
Flexibility to manage a seven day per week operation with exposure to the elements
Demonstrated commitment to help others - customers, team members, community
Preferred Qualifications
Experience in car wash operations is highly desired
Desired skills
Effective communicator - superb listener and communicator; able to assess a situation quickly to understand and exceed customer and team member needs
Customer focused - with a sincere desire to help; calm under pressure and able to reassure customers that they're
Drive for results - has a bias for taking action; works with a sense of urgency to find solutions to problems
Collaborative - able to work independently and as part of a group; takes pleasure in providing a positive attitude to the team and a high level of service and quality to customers

COMPETENCIES

Member Focused

Dedicated to meeting the expectations and requirements of Members/customers.
Establishes and maintains effective relationships with Members/customers and gains their trust and respect.
Is committed to customer service and acts with Members/customers in mind.

Drive for Results

Has a results-focused bias for action. Exhibits entrepreneurship and decisiveness.
Takes ownership, and fosters an environment of personal accountability. “See it, Own it, Solve it, Do it.”
Practices effective listening and practical negotiating. Seeks to understand before being understood.

Collaborative

Works well with individuals and groups to achieve common goals.
Resolves conflict. Able to find common ground and facilitate cooperation.

Influencing

Builds strong relationships and influences results outside functional areas of responsibility.

Project Management

Application of knowledge, skills, tools, resources, and techniques to project activities to meet project requirements

PHYSICAL DEMANDS

This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, averaging up to approximately 80 pounds in weight. Frequent standing and walking, occasional sitting.
Finger and hand dexterity is required for frequent and continuous operation of all office equipment.
Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.
Ability to process, express and exchange information orally, in writing, presentations and through online applications.
Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.

Important Note:
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
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Primary Location: United States-South Carolina-LadsonWork Locations: SC-Ladson FINS Car Wash 3647 Ladson Rd. Ladson 29456Job: Car WashOrganization: Car CareSchedule: Full-time Shift: VariableEmployee Status: RegularJob Type: RegularJob Level: ManagerTravel: NoJob Posting: Sep 28, 2022, 5:21:47 PM