Customer Service Representative jobs at Cardinal Health - 189 jobs

The Call Center Representative is responsible for answering phone calls, making and rescheduling appointments, answering patient questions and routing phone calls to the appropriate staff. This position requires fluency in both English and Spanish to serve our patients' needs. Compensation and Benefits The compensation for this position is $22 per hour. WE offers competitive salary and benefits including medical, dental, vision, 10 vacation days for first year employees, 12 paid holidays, sick leave, life insurance, retirement plan with match, employee assistance program and free employee parking. Education & Experience High School Diploma or equivalent. 1 year of experience in a receptionist or similar role with customer service experience. Prior work experience in Community Clinic or Doctor's office preferred. Essential Position Responsibilities Answer calls within prescribed time and always maintains professional, effective and polite communication. Appropriately route calls, takes complete messages. Confirm patient eligibility for medical insurance coverage. Make appointments for patients on the phone and confirm future appointments. Help to ensure provider schedules are at capacity and rearrange patient visits when appropriate. Assist in rescheduling patients. Coordinates patient transportation. Collects copayments and donations electronically. Helps enroll patients into Patient Portal and support telehealth visit education when necessary. Enters data in the computer system to update patients' information. Assist the clinician in following up with broken appointments, abnormal test results or routing follow-up care by contacting patients via telephone and documenting the information in the medical records and appropriate logs. Maintains confidentiality of patient information and medical records according to HIPPA guidelines or according to our patient confidentiality policies. Other duties as described. Skills Bilingual in English/Spanish required. Ability to remain organized while managing multiple details. Ability to communicate effectively. Excellent customer service skills required. Ability to handle multiple tasks while remaining calm and professional. Knowledge of HIPAA privacy and confidentiality practices. Knowledge of Microsoft Office and telephone protocol. Duties require professional verbal and written communication skills. Must be reliable and on-time. Present a professional demeanor and appearance.

Key Responsibilities: Serves as the point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers. ***Shift Details - 11:30pm - 8:00pm Minimum Requirements: High School Diploma or GED Required Skills: Ability to complete multiple activities while utilizing excellent customer service skills Demonstrate ability to communicate clearly in both written and oral communication Maintains all patient confidentiality Other duties and responsibilities as assigned by supervisor. Career Level - IC-Business Support - B1 Additional Information ALL ANSWERS MUST BE "YES" Do you have a High School Diploma or GED? Are you able/comfortable working from home?

Key Responsibilities: Serves as the point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers. ***Shift Details - 11:30pm - 8:00pm Minimum Requirements: High School Diploma or GED Required Skills: Ability to complete multiple activities while utilizing excellent customer service skills Demonstrate ability to communicate clearly in both written and oral communication Maintains all patient confidentiality Other duties and responsibilities as assigned by supervisor. Career Level - IC-Business Support - B1 Additional Information ALL ANSWERS MUST BE "YES" Do you have a High School Diploma or GED? Are you able/comfortable working from home?

The preferred working hours for this role are 7:30 AM - 4:00 PM Pacific Time, or the equivalent schedule in other U.S. time zones. This position is responsible for providing internal support and builds relationships with assigned customers, groups of customers and/or sales consultants. Assists customers and sales teams with various aspects of account support and maintenance including but not limited to, ordering, product information, quotes and customer service-related issues. Builds relationships by assisting them in their efforts to meet their goals and objectives by promoting efficiency and expediting requests to increase satisfaction. Promotes divisional initiatives in all customer interactions. KEY RESPONSIBILITIES: Builds customer relationships by accommodating customer's requests relating to reasons they have been designated to Customer Care. Provides promotional information and services to customers and sales consultants. Drives divisional initiatives in all customer interactions. Receives and responds to customer and sales teams inquiries via telephone calls, emails and faxes to answer inquiries on various account support activities. This may include order processing, tracking shipments, invoice questions, answering product inquiries, pricing, reporting and special orders. Handles customer service-related issues which may include, processing return authorizations, credits, traces customer stock order shipments and resolves short shipment claims. Responds to customer's concern in a timely fashion, takes appropriate actions to ensure customer issues/opportunities are communicated to appropriate personnel. Assists with various aspects of account maintenance including new account set-up, address changes, closing accounts, EDI, account assignment, website login for customers, credit, and/or verifications as requested and in accordance with policies and procedures. Creates quotes and bids for sales consultants to price. Interacts with internal departments to resolve issues and works with distribution centers regarding post-order inquiries, such as requesting shelf checks, lot numbers, order revisions and expediting orders. Contacts manufacturers for warranty, product, technical and return information. Track drop ship and cross-doc items. Notifies sales consultants, sales management and department management of unusual customer concerns that may require additional support or attention. Provides varying sales support activities for U.S. Specialty Distribution Group (USDG) as needed. Attends all meetings and participates in all training programs as required. Participates in special projects and performs other duties as required. SPECIFIC KNOWLEDGE & SKILLS: Medical product knowledge preferred; Microsoft Office knowledge preferred. GENERAL SKILLS & COMPETENCIES: Excellent time management skills and the ability to prioritize work Very good attention to detail and accuracy Customer service oriented and ability to work with and resolve complex issues Ability to plan and arrange activities Excellent interpersonal communication skills Excellent written and verbal communication skills Ability to maintain confidential and highly sensitive information Ability to work in a team environment Ability to multi-task Ability to manage conflict Capacity to work effectively under pressure Analytical thinking Oversee small to medium sized projects Identify and recommend continuous improvement opportunities Establish productive working relationships at multiple levels within the organization MINIMUM WORK EXPERIENCE: Typically 4 or more years of related experience. PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred. TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment. No special physical demands required. The posted range for this position is $44,150 - $68,985 ($21.23 - $33.17 /hour) which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: *************************** Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is ******************* . Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Job Title: 3PL Customer Care Representative Position Summary: The Customer Care Representative performs customer service activities on behalf of pharmaceutical manufacturers. In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to meet customer needs. Key Responsibilities: * Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements. * Answers inbound calls and inquiries from the client's customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes. * Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner. * Investigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocks * Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction * Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected and research/resolves issues to avoid service disruption * Provides reporting as needed to support the client and operation. * Attends client meetings as needed to represent the Customer Care function. * Processes return orders according to the client return policy * Coordinates the creation of new client customers through the master data process Minimum Job Qualifications: Typically requires 1+ years related experience (customer service environment preferred) Required Skills: Strong written communication skills Basic math skills Self-motivated on all initiatives Computer literacy in a Windows environment Multi-tasking/pivoting from one client to another Works with sense of urgency Proficient in Microsoft Excel and Outlook Process Improvement focused Preferred Skills: Proficient in Sales Force Proficient in SAP Work Environment: Environment (work at home/hybrid) - Office Environment Physical Requirements (being able to work sitting for 8+ hours a day) (This description is general in nature and is not intended to be an exhaustive list of all responsibilities. Other duties may be assigned as needed to meet company goals.) We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $14.90 - $24.83 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. As the nation's largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson's focus on providing customers with the industry's highest product availability, intelligent ordering capabilities and unmatched service accuracy. Shift - M-F 8:30am-5:00pm EST Position Summary: The Customer Care Representative performs customer service activities on behalf of pharmaceutical manufacturers. In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to meet customer needs. Key Responsibilities: * Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements. * Answers inbound calls and inquiries from the client's customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes. * Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner. * Investigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocks. * Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction. * Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected and research/resolves issues to avoid service disruption. * Provides reporting as needed to support the client and operation. * Attends client meetings as needed to represent the Customer Care function. * Processes return orders according to the client return policy. * Coordinates the creation of new client customers through the master data process. Key Competencies: * Interpersonal skills * Strong sense of urgency to resolve customer issues * Highly accurate data entry and checking skills * Listening and communicating with empathy * Collaborative mindset * Ability to navigate multiple systems * Ability to work within Microsoft Suite, (basic level of Excel and Outlook knowledge) * Computer literacy in a Windows environment Customer Focus * 1 + years of customer service or other relevant experience * Resolution with an effortless customer experience in mind * Ability to communicate in a professional manner via both phone and email * Problem resolution Citizenship * Promotes a constructive and positive team atmosphere, reflects team values, contributes actively to the team's success McKesson Specific Functions * Able to make logic and business sense decisions within operational and program guidelines Minimum Job Qualifications: Typically requires 1+ years of relevant experience. Required Skills: * Strong written communication skills * Basic math skills * Self-motivated on all initiatives * Literacy in a Windows environment * Multi-tasking/pivoting from one client to another * Works with sense of urgency * Proficient in Microsoft Excel and Outlook * Process Improvement focused Preferred Skills: * Proficient in Sales Force * Proficient in SAP Work Environment: Environment (work at home/hybrid) - Office Environment Physical Requirements (being able to work sitting for 8+ hours a day) We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $15.68 - $26.14 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. As the nation's largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson's focus on providing customers with the industry's highest product availability, intelligent ordering capabilities and unmatched service accuracy. Shift - M-F 8:30am-5:00pm EST Position Summary: The Customer Care Representative performs customer service activities on behalf of pharmaceutical manufacturers. In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to meet customer needs. Key Responsibilities: Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements. Answers inbound calls and inquiries from the client's customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes. Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner. Investigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocks. Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction. Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected and research/resolves issues to avoid service disruption. Provides reporting as needed to support the client and operation. Attends client meetings as needed to represent the Customer Care function. Processes return orders according to the client return policy. Coordinates the creation of new client customers through the master data process. Key Competencies: Interpersonal skills Strong sense of urgency to resolve customer issues Highly accurate data entry and checking skills Listening and communicating with empathy Collaborative mindset Ability to navigate multiple systems Ability to work within Microsoft Suite, (basic level of Excel and Outlook knowledge) Computer literacy in a Windows environment Customer Focus 1 + years of customer service or other relevant experience Resolution with an effortless customer experience in mind Ability to communicate in a professional manner via both phone and email Problem resolution Citizenship Promotes a constructive and positive team atmosphere, reflects team values, contributes actively to the team's success McKesson Specific Functions Able to make logic and business sense decisions within operational and program guidelines Minimum Job Qualifications: Typically requires 1+ years of relevant experience. Required Skills: -Strong written communication skills -Basic math skills -Self-motivated on all initiatives -Literacy in a Windows environment -Multi-tasking/pivoting from one client to another -Works with sense of urgency -Proficient in Microsoft Excel and Outlook -Process Improvement focused Preferred Skills: -Proficient in Sales Force -Proficient in SAP Work Environment: Environment (work at home/hybrid) - Office Environment Physical Requirements (being able to work sitting for 8+ hours a day) We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $15.68 - $26.14 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Starting hourly rate $15.00, with unlimited bi-weekly commission potential. 10 days of required paid training (Monday-Friday, 8AM-4:30PM CST.) Call center hours of operation are Monday-Sunday 7AM - 7PM, actual shift will be determined at time of hire. Competitive benefits, PTO, tuition reimbursement, and more! How will this role have an impact? At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. As a Member Engagement Coordinator you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager. What will you do? Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy Present a positive, professional, and high energy approach to clients, health plan members, and team members Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems Report member complaints and escalations immediately to Member Engagement Managers Participate in peer side-by-side coaching as needed Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities We are looking for someone with: A High School Diploma or equivalent is preferred 1+ year call center experience OR 2+ years general work experience required Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred A desire to work in an efficient, results-oriented outbound call center environment Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy Good communication skills, friendly and conversational Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times Strong computer skills and the ability to use multiple systems at the same time, while making calls Benefits: Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date Bi-weekly pay with monthly commission bonus potential 401K, employee stock purchase program and tuition reimbursement Employee discount programs Work From Home Requirements: To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace. Conditions of Employment: Successful completion of background check is required for this position. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $15.00 - $26.93 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 02/28/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Starting hourly rate $15. 00, with unlimited bi-weekly commission potential. 10 days of required paid training (Monday-Friday, 8AM-4:30PM CST. ) Call center hours of operation are Monday-Sunday 7AM - 7PM, actual shift will be determined at time of hire. Competitive benefits, PTO, tuition reimbursement, and more! How will this role have an impact?At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. As a Member Engagement Coordinator you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager. What will you do?Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy Present a positive, professional, and high energy approach to clients, health plan members, and team members Meet daily goals set by the department (i. e. , 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc. ) in an office or remote environment Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems Report member complaints and escalations immediately to Member Engagement ManagersParticipate in peer side-by-side coaching as needed Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities We are looking for someone with:A High School Diploma or equivalent is preferred1+ year call center experience OR 2+ years general work experience required Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferredA desire to work in an efficient, results-oriented outbound call center environment Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy Good communication skills, friendly and conversational Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times Strong computer skills and the ability to use multiple systems at the same time, while making calls Benefits:Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date Bi-weekly pay with monthly commission bonus potential 401K, employee stock purchase program and tuition reimbursement Employee discount programs Work From Home Requirements:To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment (keyboard, monitor, computer, headset, etc. ). All applicants must provide their own workspace furniture and ensure a quiet workspace. Conditions of Employment:Successful completion of background check is required for this position. Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$15. 00 - $26. 93This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 02/28/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Job Summary- Must live on eastern seaboard-Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday-Production schedule: 8:30 AM - 5:00 PM EST, Monday through FridayAs a Member Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound and strong customer skills are required to be successful in this role. Responsibilities include but limited to the following:- Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. - Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted. - Company provides equipment and training. Required Qualifications- Must identify an alternate work location when unable to work from home. - Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals- Must be able to work from home and prove to be self-sufficient Preferred Qualifications- Experience with working remotely in a call center setting- Experienced with Medicaid and MedicareEducationHigh school diploma or equivalent GEDAnticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$17. 00 - $25. 65This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 01/16/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Starting hourly rate $15. 00, with unlimited bi-weekly commission potential. 10 days of required paid training (Monday-Friday, 8AM-4:30PM CST. ) Call center hours of operation are Monday-Sunday 7AM - 7PM, actual shift will be determined at time of hire. Competitive benefits, PTO, tuition reimbursement, and more! How will this role have an impact?At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. As a Member Engagement Coordinator you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager. What will you do?Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy Present a positive, professional, and high energy approach to clients, health plan members, and team members Meet daily goals set by the department (i. e. , 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc. ) in an office or remote environment Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems Report member complaints and escalations immediately to Member Engagement ManagersParticipate in peer side-by-side coaching as needed Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities We are looking for someone with:A High School Diploma or equivalent is preferred1+ year call center experience OR 2+ years general work experience required Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferredA desire to work in an efficient, results-oriented outbound call center environment Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy Good communication skills, friendly and conversational Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times Strong computer skills and the ability to use multiple systems at the same time, while making calls Benefits:Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date Bi-weekly pay with monthly commission bonus potential 401K, employee stock purchase program and tuition reimbursement Employee discount programs Work From Home Requirements:To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment (keyboard, monitor, computer, headset, etc. ). All applicants must provide their own workspace furniture and ensure a quiet workspace. Conditions of Employment:Successful completion of background check is required for this position. Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$15. 00 - $26. 93This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 02/28/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary CVS Aetna has an opportunity available for a full time Customer Service Representative in the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The Customer Service Representative guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Position Overview Schedule: Monday-Friday 10:30am - 7:00pm EST. *Schedules subject to change at any time with advanced notice due to business need. Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment. Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST. What you will do Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member. Anticipates customer needs. Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary. Explains member's rights and responsibilities in accordance with contract. Workspace Requirements Must have a quiet/secure workspace in your home. Recommended Technical requirements when obtaining your own residential internet service. Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment. Required Qualifications 1+ years of experience in a call center environment. Experience using Microsoft Office products' specifically Excel, Outlook, and Word. Preferred Qualifications Previous Behavioral Health, Medical, or Insurance background. Experience working from home in a remote role. Education High School Diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 01/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Be part of something bigger!BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.In this role you will be responsible for:Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures. Process customer returns according to established department policies and procedures. Work closely with the Medical Billing department to resolve disputed Billing charges Provide timely feedback to Customer Service Management regarding service failures or customer concerns.Partner with Sales Representatives to meet or exceed customer service expectations.To be successful in this role, you require: 1+ years medical industry or call center/customer service experience Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.Ability to solve practical problems and deal with a variety of variables.Knowledge of Microsoft Office ApplicationsAbility to work some evening shifts, weekends, or overtime as needed Education and experience required:High School Diploma or general education degree (GED) We offer a comprehensive benefits package to include:Up to 12 company paid holidays Medical, dental and vision insurance 401(k) Tuition ReimbursementAccess to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why join us?A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day.You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components - is designed to support the varying needs of our diverse and global associates.To learn more about BD visit *************************** Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.PDN Additional Information All your information will be kept confidential according to EEO guidelines.

Be part of something bigger!BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.In this role you will be responsible for:Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures. Process customer returns according to established department policies and procedures. Work closely with the Medical Billing department to resolve disputed Billing charges Provide timely feedback to Customer Service Management regarding service failures or customer concerns.Partner with Sales Representatives to meet or exceed customer service expectations.To be successful in this role, you require: 1+ years medical industry or call center/customer service experience Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.Ability to solve practical problems and deal with a variety of variables.Knowledge of Microsoft Office ApplicationsAbility to work some evening shifts, weekends, or overtime as needed Education and experience required:High School Diploma or general education degree (GED) We offer a comprehensive benefits package to include:Up to 12 company paid holidays Medical, dental and vision insurance 401(k) Tuition ReimbursementAccess to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why join us?A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day.You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components - is designed to support the varying needs of our diverse and global associates.To learn more about BD visit *************************** Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.PDN Additional Information All your information will be kept confidential according to EEO guidelines.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Aesthetics Customer Care Representative The primary focus of an Aesthetics Customer Care Representative is to answer calls directly from the phone queue. They will enter orders, initiate return requests, track order progress, and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned Salesforce cases in their queue within SLA and manage any stretch projects or assignments as given to them by their supervisor. As a frontline customer-facing member of the McKesson 3PL team, the Aesthetics Customer Care Representative is to conduct him/herself in a professional manner at all times. He/she is to treat all customers with empathy and always strive to provide our customers first call resolution. Key Responsibilities: * Enters Customer orders received via phone and email. * Receives calls via assigned call queues. * Monitors assigned email to case Salesforce queues. * Ensures that the assigned queues are worked on a regular basis. * Answers Phones and Assists Customers with concerns as needed. * Aids customers with returns process initiation. * Answers shipping and delivery questions. * Contacting Master Data Collections Dept/Finance to remove blocks from the account. * Initiating new account set-up or assisting with various account updates. * Directs customers to proper departments when questions are outside of their assigned scope of business. * Completes ongoing training as assigned. * Complete assigned training courses in a timely manner. * Participates as an active member of assigned team. * Tracking packages. * Running license block reports. * Active participant in team meetings. * Prepares for monthly 1:1's with supervisor. Preferred Qualifications: * High School Diploma / College Degree Preferred * General Computer and Keyboarding Skills * Microsoft Office Skills - Word, Excel (ability to filter and find), PowerPoint * Ability to Multitask * Ability to thrive under pressure in a fast-paced environment * Ability to work within given Schedule Adherence tolerances * Well Spoken and a Clear Communicator * Customer Service Experience Preferred * Works well in a team driven environment * Strong Sense of Urgency Shift Hours: 10am - 7pm CST (Monday - Friday) We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $14.90 - $24.83 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Starting hourly rate $15. 00, with unlimited bi-weekly commission potential. 10 days of required paid training (Monday-Friday, 8AM-4:30PM CST. ) Call center hours of operation are Monday-Sunday 7AM - 7PM, actual shift will be determined at time of hire. Competitive benefits, PTO, tuition reimbursement, and more! How will this role have an impact?At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. As a Member Engagement Coordinator you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager. What will you do?Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy Present a positive, professional, and high energy approach to clients, health plan members, and team members Meet daily goals set by the department (i. e. , 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc. ) in an office or remote environment Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems Report member complaints and escalations immediately to Member Engagement ManagersParticipate in peer side-by-side coaching as needed Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities We are looking for someone with:A High School Diploma or equivalent is preferred1+ year call center experience OR 2+ years general work experience required Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferredA desire to work in an efficient, results-oriented outbound call center environment Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy Good communication skills, friendly and conversational Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times Strong computer skills and the ability to use multiple systems at the same time, while making calls Benefits:Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date Bi-weekly pay with monthly commission bonus potential 401K, employee stock purchase program and tuition reimbursement Employee discount programs Work From Home Requirements:To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment (keyboard, monitor, computer, headset, etc. ). All applicants must provide their own workspace furniture and ensure a quiet workspace. Conditions of Employment:Successful completion of background check is required for this position. Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$15. 00 - $26. 93This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 02/28/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Overview: This position is for non-licensed individuals who will be responsible for leading both inbound and outbound call efforts building connections utilizing exceptional customer service skills. Job Responsibilities: • Conduct designed outbound multi-touch member retention and engagement campaigns for a designated book of business. • Be the advocate for our members by taking ownership, acting with empathy, and helping our members resolve their situation the first time. • Provide our members with a personalized and rewarding experience by helping our members to feel valued, empowered and understood. • Leverage resources and technology to optimize the member experience. Demonstrate ability to real-time problem-solve and navigate multiple computer applications while interacting with the member over the phone or while on video conference. • Ensuring that the detailed call information is captured in Customer Relationship Management system (CRM) and appropriate dispositioning. • Meet/Exceed basic call center metrics and expectations consistently (quality, adherence, campaign outcomes, attendance, etc.) • Work effectively within a team and across the organization, to further the goals of the business. • Building skills through team meetings, 1x1 coaching, call calibrations, peer coaching's etc. • Work in a professional, fast-paced environment that requires attention to detail, accuracy, multi-tasking, and clear concise communication. • Contacting prospective new members through outbound and inbound calls to establish a lead generation pipeline for licensed agents utilizing scripting to assess customer needs for products and services using insightful, probing questions and demonstrating superior listening skills • Other duties as assigned Required Qualifications • Strong understanding of products, services, and processes offered by the company • Self-driven goal-oriented individual with the desire to go above and beyond for a consumer while meeting business metrics • Displays passion, integrity, commitment, and drive to deliver a positive, differentiated experience that improves our members' lives. • Ability to engage with members-begin a conversation, anticipate what questions a member might have, share information using plain language, build rapport, and handle objectives • Displays empathy and resilience when dealing with our members who need help • Gains our members trust and respect by establishing and maintaining effective relationships • Attention to detail and excellent interpersonal skills • Discretion in handling and communicating sensitive information • Ability to manage multiple projects at once in a fast-paced environment • A positive attitude and willingness to do whatever it takes to get the job done Preferred Qualifications 4-year college degree • 2 to 3 years in a Customer Service capacity • Demonstrated Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e.. “Customer is always right” attitude) • Adoptable to high pressure, achievement-oriented environment • High level of computer proficiency including, but not limited to, Microsoft Office package and ability to multitask while on the phone. • Bilingual in English, Spanish a plus Education High School Diploma or Equivalent Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 02/27/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Job Summary** _- Must live on eastern seaboard_ _-Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday_ _-Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday_ As a Member Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound and strong customer skills are required to be successful in this role. Responsibilities include but limited to the following: - Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. - Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted. - Company provides equipment and training. **Required Qualifications** - Must identify an alternate work location when unable to work from home. - Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals - Must be able to work from home and prove to be self-sufficient **Preferred Qualifications** - Experience with working remotely in a call center setting - Experienced with Medicaid and Medicare **Education** High school diploma or equivalent GED **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 01/16/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are seeking a dedicated Resolution Center - Remote Call Center Specialist to join our team. As a key member of our customer service department, you will play a crucial role in resolving customer inquiries and concerns while working remotely. This position offers an exciting opportunity to contribute to our company's commitment to exceptional customer satisfaction. Handle incoming customer calls, emails, and chat messages with a friendly and empathetic approach Identify and resolve customer issues efficiently and effectively Escalate complex problems to appropriate departments when necessary Maintain accurate records of customer interactions and follow-up actions Collaborate with team members to share knowledge and best practices Meet or exceed performance metrics related to call handling time, customer satisfaction, and resolution rates Stay updated on company policies, products, and services to provide accurate information to customers Participate in ongoing training and development programs to enhance customer service skills Qualifications Excellent verbal and written communication skills with a focus on clarity and empathy Strong problem-solving abilities and attention to detail Proficiency in customer service software and CRM systems Demonstrated ability to multitask and manage time effectively in a fast-paced environment Self-motivated with the ability to work independently in a remote setting Previous experience in customer service or call center environment Experience with remote work preferred High school diploma or equivalent required; customer service certification a plus In-depth knowledge of customer service best practices and conflict resolution techniques Ability to maintain a professional and supportive demeanor in challenging situations Comfortable with technology and ability to troubleshoot basic technical issues Additional Information All your information will be kept confidential according to EEO guidelines.