Member Support Professional I
Waynesville, MO jobs
Description:
The Member Support Professional I responds to incoming requests via phone, personal teller machine (PTM), chat, and video banking and provides direct support to the member. The MSP will also be required to assist in meeting/exceeding monthly branch goals and providing honest and open communication throughout the Credit Union.
Duties and Responsibilities:
Continually educate current and potential members on products and services that may benefit their financial needs. Provide accurate information efficiently following Credit Union security protocols.
Provide prompt, professional financial service with each current and potential member via phone, personal teller machine (PTM), chat, video chat, email, and online banking messages. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Accurately perform teller functions including but not limited to account history assistance, stop payments, wires, transfers, debit card maintenance, over-the-phone payments, digital wallet approvals, and account maintenance requests.
Accurately perform teller functions via PTM as needed, including but not limited to deposits, withdrawals, and loan payments. Scan all associated documents according to time guidelines.
Develop knowledge of all Credit Union products to open new accounts and shares with minimal errors. Cross-sell lending products, including but not limited to credit cards and consumer lending applications. Refer members to lenders and/or additional departments when applicable.
Troubleshoot online banking functions with members, including but not limited to initial setup, password reset, etc. Respond in a timely manner to each member's online banking messages.
Respond to requests for assistance from other departments and branches regularly to better assist members.
Perform additional duties, as assigned.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Requirements:
Education and Experience:
Education
High school or GED required.
Experience
Six months to two years of similar or related experience is preferred
Experience in a fast-paced customer service environment preferred
Skills
Must have strong interpersonal skills, including verbal communication, ability to remain calm in stressful situations, and high levels of professionalism
Efficient clerical skills necessary, including navigating a computer system/typing
Attention to detail necessary, including ability to perform daily work functions with minimal errors
Ability to recognize basic banking transactions, including account holds, delinquent loans, and account warnings
Ability to work remotely, based on departmental needs and at management's discretion
ADA Requirements:
Individuals must bend, sit, and stand to perform primarily sedentary work with limited physical exertion and occasional lifting up to 40 lbs. Must be capable of climbing / descending stairs in an emergency. Must operate standard office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must work extended hours or travel off-site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Acknowledgement:
This job description is not a contract and should not be presumed to guarantee employment. Infuze Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, gender, national origin, disability, age, or any other category protected by law.
Head of Provider Recruiting
Remote
About This Role
Are you an experienced recruiting leader with a passion for identifying top-tier talent and building teams that make an impact? We want to meet you!
Our ideal candidate is both a hands-on doer and a strategic leader who will be shaping our internal team, growing our provider network, and improving and establishing key processes for our clinical recruiters. Day-to-day, you'll oversee the team that recruits our care provider network, drive network-expansion through data-informed strategies, nurture long-term relationships to maintain a deep bench of talent, as well as partnering with capacity operations and clinical leadership to ensure a smooth and scalable activation and staffing experience.
This is a great opportunity for someone who wants to:
Build bar-raising recruiting functions from the ground floor
Help increase access to care for students with learning differences
Work somewhere mission-driven, with un
parallel
ed opportunities for growth
Work somewhere flexible, supportive, and where you won't be micromanaged
Join a female and founder-led organization
Work somewhere that is team-oriented, where people are equipped to succeed
What You'll Do
Directly own and lead continuous recruiting and hiring process for Parallel providers including facilitating the interview process, screening candidates, coordinating interviews, sending case studies, and collecting feedback, negotiating offers and closing candidates
Build and maintain a network of clinical talent who understand Parallel's provider proposition and stay engaged with us
Manage a team of clinical recruiters & sourcers to oversee hiring of Parallel clinical providers (SLPs, School Psychs, Social Workers, Special Education teachers) and ensure attainment of KPIs
Ensure the recruiting team provides best-in-class experiences to all candidates
Leverage job platforms and recruiting resources to proactively source candidates and build diverse talent pools
Oversee capacity operations; matching providers in our network to appropriate assignments, maintaining accurate data on hours of capacity, and escalating priorities accordingly
Champion cross-functional partnerships with revenue and clinical teams to strategically grow our provider base
Lead recruiting team performance tracking, including metrics such as:
Sourcing to interview conversions
Time to move through each funnel stage
Time to fill
Interviews per week
Average hires per week
Recruiting to forecast
Activation readiness
Renewal rate
Continuously analyze recruiting funnel data to improve performance metrics
Partner closely with the marketing team to improve inbound sourcing, leads, brand awareness, nurture campaigns, and funnel conversion rates
What You'll Need
Ideal candidates will be innovative, forward-looking talent acquisition and operations professionals with prior experience in a high-growth startup! A great fit for this role will have:
A Bachelor's degree or equivalent professional experience
6+ years of experience staffing, with at least 2 years in high-volume recruiting and 2+ years of experience managing a team of recruiters
Strong process management and improvement skills with a track record of leveraging technology to improve efficiency, employee/candidate experience, and tell data stories
Prior experience in a high growth start-up or other fast-paced dynamic work environment
Expertise with sourcing tools such as LinkedIn Recruiter, Indeed, and Boolean search
A passion for providing best in class candidate experiences
Ability to source candidates, maintain a strong pipeline, and build a diverse talent community
The ability to learn quickly and multi-task effectively
Excellent written and verbal communication skills
Stellar organization and time management skills
A strong sense of integrity, professionalism, and the ability to maintain confidentiality
Bonus points if you are have experience using Greenhouse ATS
Bonus points if you are have recruiting experience in healthcare or education
Bonus points if you have grown a team rapidly
👋 About Us
Parallel is the first tech-forward provider of care for learning and thinking differences across the United States. We believe learning differences are parallel ways of thinking that should be celebrated! Our mission is to provide students with the resources and encouragement to succeed in the classroom and beyond. To us, this means helping them build confidence in their unique strengths and create strategies to work around their challenges.
Parallel simplifies the process of getting support for learning differences by consolidating providers and resources on a single platform. We connect students with qualified professionals while significantly reducing waiting times, costs, and confusion. We provide a variety of services, including:
Psychological Assessment & Therapy
Counseling
Speech-Language Therapy
Special Education
And more!
Want to know what it's like working here? Check out our Glassdoor reviews!
Our commitment to diversity, equity, and inclusion
At Parallel, we believe in celebrating differences. This belief extends from schools into our workplace and through the ways we work together toward our mission. We are committed to fostering a diverse, accessible environment that represents many different cultures, backgrounds, viewpoints, and abilities by championing diversity, equity and inclusion.
This is why we are committed to having and fostering a diverse workforce, including those from historically marginalized groups, and are committed to a work environment where employees' strengths are championed, differences are celebrated, and no one is discriminated against based on age, race, ancestry, religion, sex, gender identity and expression, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic.
We are a proud equal opportunity employer, and we are committed to building a diverse, equitable, and inclusive organization in order to build the foundation for different learners and thinkers to thrive.
By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message. Message & data rates may apply. Reply STOP to opt out of further messaging.
Auto-ApplySUD Residential Counselor
Newark, OH jobs
Duties: In this role, you will provide individual, group and family counseling, ongoing assessment, case management and crisis intervention services for persons admitted to assigned residential group home. You will work to develop resident's life skills needed to become more positive, productive, and prosocial members of the community.
You will assure services are delivered and practiced with effectiveness, efficiency, professionalism, competence and in accordance with licensing bodies, and provides client services in accordance with the client service goal established for the position. You will comply with requirements of funders, referral sources and accrediting bodies
The Organization: CONFIDENTIAL ORGANIZATION - provides integrated mental health and addiction treatment services for youth, adults and families. In addition, we offer:
Exceptional pay - starting wage at $17.33, with incentive opportunities available
Great benefits including health, dental, vision, life insurance
403b retirement plan with matching funds
CEUs, Licensure and Certification Reimbursements, Multiple Loan Forgiveness Programs, and employee discounts
Accrued paid time off including 2 weeks' vacation, 12 sick days per year, and 10 paid holidays
40 hours per week (Monday-Friday)
Our Location: We are located in Newark, Ohio.
Qualifications: Candidates must possess strong written and oral communication skills and the ability to collaborate with other service providers. Associate's Degree in a criminal justice or relevant social services field and possession of required licensure required; Bachelor's Degree in a criminal justice or relevant social services field and possession of required licensure preferred. Willingness to be part of an on-call rotation with other counselors and supervisors.
Chemical Dependency Counselor Assistant (CDCA) required; Licensed Chemical Dependency Counselor (LCDC) II or Licensed Chemical Dependency (LCDC) III preferred. Valid state motor vehicle license. BLS/CPR certification required. Basic computer, phone and typing skills are necessary for all positions.
CONFIDENTIAL ORGANIZATION is an EEO and ADA compliant organization.
SUD Residential Aide - CH
Newark, OH jobs
SUD Residential Aide
Duties: In this role, you will be responsible for overseeing and providing guidance and direction to BHP residential clients with a history of drug and alcohol abuse, including some with criminal records who reside at a residential house for rehabilitation. You will assure the safety and security of the facility, clients and community and provides a range of supportive and emergency services. Work a 1
st
, 2
nd
, 3
rd
or weekend shifts and coordinate shift operations. Specific work shift responsibilities vary based upon the shift and operational and service needs. Employees will typically work a regularly assigned location and shift; however, such assignment may change at the discretion of BHP of Central Ohio, Inc.
The Organization: Since 1955, Behavioral Health Care Partners (Formally known as Moundbuilders Guidance Center) has been providing integrated mental health and addiction treatment services for youth, adults and families. In addition, we offer:
Exceptional pay
Great benefits including health, dental, vision, life insurance
403b retirement plan with matching funds
BLS/CPR certification, Multiple Student Loan Forgiveness Programs, and employee discounts
Accrued paid time off including up to 2 weeks' vacation, 12 sick days per year for full-time staff, and 10 paid holidays
40 hours per week, various shifts available with shift differential pay
Our Location: Our administrative offices are located at 65 Messimer Drive in Newark, Ohio, a short 30-minute scenic commute from Columbus, Zanesville, Lancaster, and Mount Vernon.
Qualifications: Candidates must possess a high school diploma or GED with training or course work in crisis management and one-year work experience in a residential setting. CPR/BLS required. Basic computer, phone and typing skills are necessary for all positions.
To Apply: Online at ***************************
BHP is an EEO and ADA compliant organization.
Specialist, Community
New York jobs
About the Role
As a Specialist, Community, you'll play a key role in shaping how BrainStation engages with professionals and organizations across New York City. Focused on the fields of AI, Data, Design, Marketing, and Product, this is a strategic, people-first role centered on building meaningful connections and expanding BrainStation's presence in one of the world's most dynamic tech communities.
You'll be responsible for driving the first layer of engagement with individuals and companies-introducing them to BrainStation's mission, forging lasting relationships, and helping deliver best-in-class experiences that reflect the energy and ambition of the NYC market. From world-class events to tailored outreach, you'll help create memorable touchpoints that spark interest, drive participation, and leave a lasting brand impression.
Working closely with our Growth, Sales, and Marketing teams, this is an opportunity to build a long-term career at the intersection of community, education, and innovation-while helping shape how professionals connect, learn, and grow in the future of work.
Responsibilities
Partner with the Growth and Sales teams to strategically engage professionals and organizations across AI, Data, Design, Marketing, and Product-working through BrainStation's database and outreach tools to unlock new relationships and deepen existing ones
Strengthen company-level and individual connections through thoughtful, high-impact engagement that reflects BrainStation's position as a leader in digital education
Stay deeply attuned to the tech and innovation landscape in NYC-tracking key conferences, summits, and community moments-and leverage BrainStation's brand presence to engage relevant audiences and spark new conversations
Support the planning and execution of world-class events that showcase our offerings and create meaningful experiences for our community
Collaborate cross-functionally to ensure outreach strategies are targeted, measurable, and aligned with team goals
Cultivate relationships with key stakeholders, alumni, and advocates to drive long-term community growth and impact
Contribute to a high-performance team culture that prioritizes results, collaboration, and a shared commitment to delivering best-in-class experiences
Requirements
Bachelor's degree or equivalent work experience
1-3 years of professional experience in marketing, partnerships, business development, or community-related roles
A strong communicator who's energized by meeting new people and making authentic connections
Self-starter with strong organizational skills and attention to detail
Comfortable working across communication channels-phone, email, video, and in-person
Enthusiastic about learning new tools and processes
Experience working with CRM or outreach tools (e.g., Salesforce, HubSpot, Outreach) is an asset
Passion for community-building, education, and creating positive experiences
Perks and Benefits
Mentorship Program
Comprehensive Health & Wellness Benefits Package
Retirement Planning
Parental Leave Program
Flexible Working Hours
Work from Home Flexibility
Service Recognition Programs
Socials, Outings & Retreats
Culture of Learning & Development
About BrainStation
BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.
Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.
BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.
The estimated compensation for this position is $60,000 to $65,000. This is an estimate and a compensation offer will vary based on applicant's education, experience, skills, abilities and alignment with market data.
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
#LI-Hybrid
Auto-ApplyHartford Healthcare HHC 24/7-Advanced Practice Provider (APP), CT-100% Remote
Remote
Who we are:
Founded in 2016, K Health's mission is to deliver accessible, high-quality healthcare at scale. As a leading clinical AI company in primary care, K Health has developed a suite of clinical AI agents that enhance provider efficiency and improve patient outcomes. K Health's virtual primary care platform is enhanced by an AI copilot to complete the initial patient intake, summarizing relevant history from the EMR, and generating “the perfect note” to reduce the time providers spend on basic data collection and non-clinical tasks. Unlike other virtual medicine companies, K Health delivers comprehensive, longitudinal primary care in a virtual setting, enabling our clinicians to be true primary care providers without sacrificing scope of practice or continuity of care.
As a venture-backed startup trusted with nearly $400 million in funding and a $900 million valuation as of July 2024, K Health is well-positioned for sustained future growth. We are expanding our partnerships with major health systems (Cedars-Sinai, Hackensack Meridian Health, Hartford HealthCare), enhancing accessibility and quality of care by pairing people with technology. Our providers are credentialed at these renowned academic health systems and adhere to their clinical guidelines, ensuring patient-first, evidence-based care. Fully integrated into Epic, our AI platform enables K Health to operate as an extension of existing healthcare systems, benefiting from a built-in network of specialists and social services to seamlessly serve patients within those communities. Our unique care delivery model enables our providers to deliver the same high-quality, accessible care to a mixed-payer population, including those with commercial insurance, Medicare, and Medicaid.
Join us in our mission to deliver smarter, simpler healthcare of the future - today!
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare (HHC) colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
About the role:
HHC 24/7 is at the forefront of transforming how medicine is delivered, and we're looking for visionary full-time advanced practice providers (APPs) ready to help build the next era of primary care.
As a remote APP, you will be part of a groundbreaking care model that integrates advanced AI from K Health to deliver smarter, faster, and more personalized care coordinated within Hartford HealthCare. This powerful technology synthesizes rich patient data and medical history, giving you actionable clinical insights in real time. Supported by a dedicated 24/7 care team, you'll experience a practice environment where technology and teamwork remove administrative barriers - freeing you to focus on delivering transformative, patient-centered care.
Join us to shape what's next in medicine. Board certified Family Nurse Practitioner or Physician Assistants with Connecticut license required (IMLC strongly preferred).
What you'll be doing:
Provide video-based, comprehensive primary care care
Educate patients on appropriate treatments and care plans for their health needs
Manage patient follow-ups for chronic care programs
Prescribe and refill medication as appropriate
Drive high-quality care with a focus on patient outcomes
Elevate remote care by providing compassionate and meaningful patient encounters
Critical thinking to devise creative solutions to problems that arise or escalate as appropriate
Collaborate with Care Team Members
Perform against challenging goals with a best-in-class team
Under established guidelines and in collaboration and/or supervision with the practice physician(s), Nurse Practitioners and Physician Assistants perform routine physical examinations, and formulate medical, educational, and psychosocial plans to treat patients.
In consultation with the physician(s) and care team members, Nurse Practitioners and Physician Assistants develop plans for further evaluation of health needs, e.g., referral to other health team members or specialists.
Nurse Practitioners or Physician Assistants provide appropriate treatment for problems within the scope of the provider's practice as designated by protocols and identifies problems outside of their scope of practice and refers appropriately to physicians.
What we're looking for:
4+ years of clinical practice experience as a Nurse Practitioner or Physician Assistant in a Primary Care setting
Licensed in CT
Board-Certified Family Nurse Practitioner or Physician Assistant
Must-Have min 1 year of experience using Epic EMR
Must be currently enrolled, or eligible for enrollment, as a Medicare provider
Brick-and-mortar primary care experience and behavioral health experience, ability to treat both acute and chronic care conditions
Should be tech-savvy, proactive, organized, detail-oriented, and have telemedicine experience
Clean background and medical malpractice history
Willing to commit 40 hours per week, 36 clinical hours
Must be able to work one full weekend every four weeks
Benefits & Perks: #LI-Remote
Market-leading compensation, benefits, and generous paid time off
Malpractice insurance coverage
Work from anywhere in the US
NetCE access
Paid parental leave
401k benefit
Competitive health, dental, and vision insurance options
CME Allowance
Enhanced Tuition Assistance and Higher Education Partnerships
Voluntary benefits include student loan programs, home, auto, renters insurance, identity theft protection, legal services, low-interest loans, pet insurance and more!
Family care benefits through Care.com, including emergency back-up care benefit for children, adults and even pets
We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.
We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We're deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.
We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending ***************. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.
Auto-ApplyMember Support Professional I
Rolla, MO jobs
Description:
The Member Support Professional I responds to incoming requests via phone, personal teller machine (PTM), chat, and video banking and provides direct support to the member. The MSP will also be required to assist in meeting/exceeding monthly branch goals and providing honest and open communication throughout the Credit Union.
Duties and Responsibilities:
Continually educate current and potential members on products and services that may benefit their financial needs. Provide accurate information efficiently following Credit Union security protocols.
Provide prompt, professional financial service with each current and potential member via phone, personal teller machine (PTM), chat, video chat, email, and online banking messages. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Accurately perform teller functions including but not limited to account history assistance, stop payments, wires, transfers, debit card maintenance, over-the-phone payments, digital wallet approvals, and account maintenance requests.
Accurately perform teller functions via PTM as needed, including but not limited to deposits, withdrawals, and loan payments. Scan all associated documents according to time guidelines.
Develop knowledge of all Credit Union products to open new accounts and shares with minimal errors. Cross-sell lending products, including but not limited to credit cards and consumer lending applications. Refer members to lenders and/or additional departments when applicable.
Troubleshoot online banking functions with members, including but not limited to initial setup, password reset, etc. Respond in a timely manner to each member's online banking messages.
Respond to requests for assistance from other departments and branches regularly to better assist members.
Perform additional duties, as assigned.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Requirements:
Education and Experience:
Education
High school or GED required.
Experience
Six months to two years of similar or related experience is preferred
Experience in a fast-paced customer service environment preferred
Skills
Must have strong interpersonal skills, including verbal communication, ability to remain calm in stressful situations, and high levels of professionalism
Efficient clerical skills necessary, including navigating a computer system/typing
Attention to detail necessary, including ability to perform daily work functions with minimal errors
Ability to recognize basic banking transactions, including account holds, delinquent loans, and account warnings
Ability to work remotely, based on departmental needs and at management's discretion
ADA Requirements:
Individuals must bend, sit, and stand to perform primarily sedentary work with limited physical exertion and occasional lifting up to 40 lbs. Must be capable of climbing / descending stairs in an emergency. Must operate standard office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must work extended hours or travel off-site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Acknowledgement:
This job description is not a contract and should not be presumed to guarantee employment. Infuze Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, gender, national origin, disability, age, or any other category protected by law.
Remote* - Research Study Providers
Remote
Welcome to TALK Lab!
We are excited that you would like to join us, and currently have clients ready to work with you. You will soon gain access to our wonderful community of research community of therapists!
Please note: If you are also a client on the platform, please be sure to use a separate email address for your therapist application. Join Talkspace today, and help us in our mission to increase access to therapy for all!
ACF Residential Aide - AH
Newark, OH jobs
ACF Residential Aide
Duties: In this role, you will be responsible for overseeing and providing guidance and direction to BHP residential clients with a history of mental health issues. You will assure the safety and security of the facility, clients and community and provides a range of supportive and emergency services. Work a 1
st
, 2
nd
, 3
rd
or weekend shifts and coordinate shift operations. Specific work shift responsibilities vary based upon the shift and operational and service needs. Employees will typically work a regularly assigned location and shift; however, such assignment may change at the discretion of BHP of Central Ohio, Inc.
The Organization: Since 1955 Behavioral Health Care Partners (Formally known as Moundbuilders Guidance Center) has been providing integrated mental health and addiction treatment services for youth, adults and families. In addition, we offer:
Exceptional pay
Great benefits including health, dental, vision, life insurance
403b retirement plan with matching funds
BLS/CPR certification, Multiple Student Loan Forgiveness Programs, and employee discounts
Accrued paid time off including up to 2 weeks' vacation, 12 sick days per year for full-time staff, and 10 paid holidays
40 hours per week, various shifts available, shift differential available.
Our Location: Our administrative offices are located at 65 Messimer Drive in Newark, Ohio, a short 30-minute scenic commute from Columbus, Zanesville, Lancaster, and Mount Vernon.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Employees are expected to perform essential duties to performance standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), insofar as the accommodation does not create an undue hardship on Behavioral Healthcare Partners of Central Ohio, Inc. (BHP).
Monitors client activity and conducts facility rounds on all floors by walking through the facility at least hourly.
Monitors and ensures clients take medications as prescribed.
Recognizes antisocial or unusual behaviors and addresses them immediately, positively and in a non-threatening manner. Notifies Supervisor of client problems or issues in accordance with operation procedures.
Listens and responds to client concerns. Documents client behavior and progress and records services rendered to clients in ICL as appropriate. Documents information in staff communication record as appropriate.
Ensures cleanliness of facility and submits work orders for repairs to maintenance and informs Supervisor of the request. Assists residents in cleaning their rooms when necessary.
Maintains safety and security of facility on assigned shift. Conducts scheduled safety drills.
Answers the phone and checks voice mail, greets clients, visitors and vendors. Maintains visitor log.
Escorts client outside for tobacco use during times client is permitted to use tobacco.
Completes Shift Change Report and Daily Shift Report. Completes Incident Reports as needed.
Maintains confidentiality of HIPAA and other confidential and sensitive information.
Maintains the highest level of integrity and professionalism in all aspects of job performance.
Keeps abreast of current trends and “best practices” in the field. Attends and participates in required trainings on topics relevant to the job and to behavioral healthcare.
Performs job responsibilities and maintains all records in accordance with BHP's policy, procedure and protocol, and as appropriate to the job, all regulatory authorities' accreditation/licensure/certification standards, and all applicable laws and regulations.
Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.
Specific Shift Responsibilities
In addition to general responsibilities specified above, employees assigned to a particular shift or facility shall perform the following responsibilities:
1
st
Shift: Conducts inspections, grocery shopping, and prepares meals as needed.
2
nd
Shift: Assists clients in cleaning rooms and prepares meals as needed.
3
rd
Shift - River Valley and Altmaier House - Cleans office, staff bathroom, kitchen, and mop floors. Also cleans oven, refrigerator and microwave when needed. Completes paperwork as required.
OTHER DUTIES AND RESPONSIBILITES
Cross trains to work in other residential facilities.
Performs other duties as assigned.
Qualifications: Candidates must possess a high school diploma or GED with training or course work in crisis management and one-year work experience in a residential setting. CPR/BLS required. Basic computer, phone and typing skills are necessary for all positions.
BHP is an EEO and ADA compliant organization.