Medical Receptionist jobs at Care New England Health System

The Medical secretary plays a key role in ensuring the smooth and efficient operation of the medical office. This position provides essential clerical and administrative support, managing both incoming and outgoing correspondence, maintaining departmental manuals, and supporting clinician scheduling. The Medical Secretary also oversees the organization of filing systems to keep the office running seamlessly. As the primary point of contact for patients, this role fosters a welcoming environment while also serving as a liaison between the practice and external support services. Duties and Responsibilities: Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained. Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information. Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings. Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff. Maintain accurate departmental tracking systems and generate cumulative reports as needed. Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations. Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation. Prepare and organize medical records according to provider specifications and documentation standards. Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision. Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication. Foster strong working relationships with patients, providers, vendors, and internal departments. Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards. Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude. Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities. Requirements: Must possess a high school diploma or equivalent. One year of job-related experience is required. Prior experience with an electronic medical record system is strongly preferred. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Medical secretary plays a key role in ensuring the smooth and efficient operation of the medical office. This position provides essential clerical and administrative support, managing both incoming and outgoing correspondence, maintaining departmental manuals, and supporting clinician scheduling. The Medical Secretary also oversees the organization of filing systems to keep the office running seamlessly. As the primary point of contact for patients, this role fosters a welcoming environment while also serving as a liaison between the practice and external support services. Duties and Responsibilities: Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained. Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information. Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings. Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff. Maintain accurate departmental tracking systems and generate cumulative reports as needed. Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations. Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation. Prepare and organize medical records according to provider specifications and documentation standards. Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision. Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication. Foster strong working relationships with patients, providers, vendors, and internal departments. Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards. Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude. Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities. Requirements: Must possess a high school diploma or equivalent. One year of job-related experience is required. Prior experience with an electronic medical record system is strongly preferred. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Responsible for the processing the fetal monitor tracings received by the department and ordering all records from storage. Provides general clerical assistance for department as well as back-up for other areas within the department. Performs other job-related duties as requested. Job Summary: Responsible for the processing the fetal monitor tracings received by the department and ordering all records from storage. Provides general clerical assistance for department as well as back-up for other areas within the department. Performs other job-related duties as requested. Specifications: High School graduate with appropriate clerical skills. Ability to work without constant supervision. Previous medical record experience preferable. Must be proficient in communicating in the English language. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values WIH Internal Posting Period: 8/6/2025-8/15/2025

The Medical secretary plays a key role in ensuring the smooth and efficient operation of the medical office. This position provides essential clerical and administrative support, managing both incoming and outgoing correspondence, maintaining departmental manuals, and supporting clinician scheduling. The Medical Secretary also oversees the organization of filing systems to keep the office running seamlessly. As the primary point of contact for patients, this role fosters a welcoming environment while also serving as a liaison between the practice and external support services. Duties and Responsibilities: Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained. Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information. Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings. Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff. Maintain accurate departmental tracking systems and generate cumulative reports as needed. Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations. Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation. Prepare and organize medical records according to provider specifications and documentation standards. Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision. Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication. Foster strong working relationships with patients, providers, vendors, and internal departments. Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards. Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude. Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities. Requirements: Must possess a high school diploma or equivalent. One year of job-related experience is required. Prior experience with an electronic medical record system is strongly preferred. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Medical secretary plays a key role in ensuring the smooth and efficient operation of the medical office. This position provides essential clerical and administrative support, managing both incoming and outgoing correspondence, maintaining departmental manuals, and supporting clinician scheduling. The Medical Secretary also oversees the organization of filing systems to keep the office running seamlessly. As the primary point of contact for patients, this role fosters a welcoming environment while also serving as a liaison between the practice and external support services. Duties and Responsibilities: Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained. Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information. Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings. Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff. Maintain accurate departmental tracking systems and generate cumulative reports as needed. Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations. Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation. Prepare and organize medical records according to provider specifications and documentation standards. Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision. Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication. Foster strong working relationships with patients, providers, vendors, and internal departments. Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards. Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude. Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities. Requirements: Must possess a high school diploma or equivalent. One year of job-related experience is required. Prior experience with an electronic medical record system is strongly preferred. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Practice Coordinator is responsible for the day-to-day oversight of the administrative and clinical support functions for one or more assigned practices. The Practice Coordinator builds and maintains effective working relationships with providers and leaders throughout the Care New England system. As an advocate for patients and role model for staff, they embrace and support innovative patient and family-centered care within our CNE practices. The practice Coordinator will collaborate with nursing leadership and/or medical assistants within the practice to ensure quality, service, and access for our patients. Duties and Responsibilities: Upholds the mission, vision, and values of CNE. Responds timely to provider needs, escalates issues as appropriate, and participates in the development of action plans aimed to improve the provider experience. Maintains administrative support activities to ensure the effective and efficient operations of assigned practices. Ensures employee satisfaction for the practice(s) managed. Collaborates with practice leadership and other stakeholders to develop and implement action plans to improve the employee experience. Develops and maintains staff schedules to support the providers in the delivery of patient care. Manage inventory control and purchasing of office and medical supplies. Process employee and clinician payroll per policy. Oversees front end financial processes including the collection of demographic and insurance information, insurance verification, pharmacy information, referrals, medical necessity, and prior authorizations. Monitors the collection of patient financial responsibility. Ensures timely reconciliation of the cash drawer(s). Prepares daily deposit. Manages the timely resolution of coding and professional billing work queues and other work queues as assigned to the practices. Delegates work to office staff as appropriate and provides feedback to staff and providers to prevent errors and denials from occurring in the future. Proactively implements process changes to prevent errors and denials from occurring. Monitors operational metrics including, but not limited to, visit volumes, RVUs, schedule utilization, next available appointment, no-show rate, cancel/reschedule rate, and charge lag. Identifies barriers to achieving target and collaborates with Practice Administrator, clinicians, and staff to develop and implement solutions for reaching designated targets. Holds daily huddles with staff and providers. Conducts monthly staff meetings to address organization and practice initiatives. Assists the Practice Administrator (PA) and/or Manager (PM) with the supervision of staff. Provides ongoing support to ensure employees are competent to perform their duties. Distributes and reviews their work and reports any compliments or concerns to the PA/PM. In coordination with the PM/PA, interviews, hires, and ensures that new employees are properly oriented to the practice and their new role. Collaborates with teams across CNE and CNEMG to successfully onboard all new providers. Reports and responds to all safety and quality issues using CNE s event reporting system. Informs Practice Administrator of all safety and quality issues. Assists in developing and implementing departmental manuals and procedures. Supports the practice by filling in for staff during periods of staff shortages due to open positions, vacations, illness, or leave of absence. Monitors quality and patient satisfaction metrics and assists in the design and implementation of action plans to drive continuous improvement. Addresses and resolves patient concerns and complaints. Performs other duties as assigned. Requirements: High School or GED required; Associate's degree preferred. A minimum of three (3) years of administrative experience in a medical practice setting is required. Prior experience in a supervisory capacity is preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Primary Function Responsible for assisting the Supervisors and Manager with the management of Patient Access Services. Incumbent is responsible for staff training, workflow prioritization, quality reviews, overseeing daily department activities and user support for computer applications. Responsibilities -Assist Supervisors and Manager with monitoring daily activities, assigning staff for shifts and distribution of work to maintain appropriate work and patient flow. -Under the direction of Supervisors, train new staff in computer systems and Workflow processes. Develop and maintain training materials and manuals.Administer competencies for new staff and/or new procedures. Provide guidance and Continuing education to staff, insuring documentation of competency. - Monitor and provide support for users in multiple computer applications. -Serves as a reference for staff to answer questions, identify issues and ensure quality standards are adhered to. -Assist in ensuring the accurate collection of demographic, fiscal and scheduling information by completing quality reviews. Monitor staff productivity daily. -Proactively identify inter-and intra-departmental process and communication breakdowns. -Provide recommendations to update and maintain department procedures. -Resolve or escalate patient, payer, staff and physician concerns. -Assist Supervisor in compilation of staff performance review. -Perform all other related duties as assigned. Job Qualifications and Specifications High School diploma and 5 years experience as a Registration Representative or equivalent is required. Working knowledge of medical terminology and strong written and oral communications skills are required. Experience in computer applications, training staff and development of educational materials necessary. Spread sheet and word processing applications preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Primary Function Responsible for obtaining Personal Health Information (PHI) for all Kent patients in a timely, professional and caring manner. This information, entered into the Hospital s Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital. Assists in maintaining financial integrity of the hospital through the verification of patient insurance information through online communication with payers, appropriate collection of co-payments at time of registration and manages the daily operations relative to patient bed assignments. Responsibilities -Greet and receive patients and visitors, assist in comforting and interacting with patients and their families as well as communicating with police and rescue personnel where applicable. -Obtain complete and accurate Personal Health Information (PHI) necessary to properly register patients into the Hospital Information and Clinical Systems (Patcom and Affinity) in a timely manner with little or no inconvenience or frustration to the patient. Explain financial requirements and other regulatory mandates to the patient in a professional and caring manner. -Communicate with physicians offices to ensure accuracy of information needed to appropriately schedule and register a patient. -Obtain signatures for consent to surgery/treatment, financial responsibility, and all other required authorizations. -Collect insurance co-payments for Emergency Department visits and Out-Patient Services. When appropriate, collect co-payments, deposits, and deductibles during the registration process. -Organize test results, registration and medical forms for inclusion in the patient s permanent medical record. -Create daily reports to identify daily registration schedules and distribute to appropriate areas. -Assists in maintaining financial integrity of the hospital through verification of patient insurance information through online communication with payers using the SSI system. -Scans insurance card, physician orders and important documents into SSI Optical Imaging System. -Explains and issues regulatory required information such as: HIPAA Notice of Privacy Practices, Important Message to Medicare Patients, Medicare Advance Beneficiary Notice and Advance Directive Information. -Manages the daily operation relative to patient bed assignments utilizing the Electronic Bedboard and Bed Tracking system. Coordinates the various components of patient bed assignment including solely determining appropriate nursing units for all post-operative, emergency department transfers, and direct admissions into the hospital. Must ensure the Operating Rooms are not stopped due to unavailability while ensuring the ED does not go on diversion due to bed unavailability. Serves as a liaison to physicians, Nursing ED and Outpatient Surgery to resolve bed assignment issues. Coordinates daily Bed Management meeting. -Continually monitors transactions in the Patcom and Affinity Information Systems to insure an accurate daily Hospital census in both systems. -Consistently maintains a courteous, helpful and professional manner with all other staff, patients and their families. Promotes customer service in daily dealing with anyone with whom contact is made. -Performs all other related duties as assigned. Job Qualifications and Specifications A High School Diploma and a minimum of two year job-related experience or equivalent is required. Certificate of Medical Terminology and strong oral communications skills are preferred. Exceptional patient relation and customer service skills are critical. Minimum typing speed of 40 wpm with a working knowledge of personal computers with an ability to utilize multiple applications within an environment are required. Experience in a medical office or customer service preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Primary Function: Responsible for obtaining Personal Health Information (PHI) for all Kent patients in a timely, professional and caring manner. This information, entered into the Hospital s Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital. Assists in maintaining financial integrity of the hospital through the verification of patient insurance information through online communication with payers, appropriate collection of co-payments at time of registration and manages the daily operations relative to patient bed assignments. Job Qualifications and Specifications: A High School Diploma and a minimum of two year job-related experience or equivalent is required. Certificate of Medical Terminology and strong oral communications skills are preferred. Exceptional patient relation and customer service skills are critical. Minimum typing speed of 40 wpm with a working knowledge of personal computers with an ability to utilize multiple applications within an environment are required. Experience in a medical office or customer service preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Primary Function: Responsible for obtaining Personal Health Information (PHI) for all Kent patients in a timely, professional and caring manner. This information, entered into the Hospitals Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital. Assists in maintaining financial integrity of the hospital through the verification of patient insurance information through online communication with payers, appropriate collection of co-payments at time of registration and manages the daily operations relative to patient bed assignments. Job Qualifications and Specifications: A High School Diploma and a minimum of two year job-related experience or equivalent is required. Certificate of Medical Terminology and strong oral communications skills are preferred. Exceptional patient relation and customer service skills are critical. Minimum typing speed of 40 wpm with a working knowledge of personal computers with an ability to utilize multiple applications within an environment are required. Experience in a medical office or customer service preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Centerare trusted organizations fueling the latest advances in medical research, attracting the nations top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Primary Function Responsible for obtaining Personal Health Information (PHI) for all Kent patients in a timely, professional and caring manner. This information, entered into the Hospitals Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital. Assists in maintaining financial integrity of the hospital through the verification of patient insurance information through online communication with payers, appropriate collection of co-payments at time of registration and manages the daily operations relative to patient bed assignments. Responsibilities * Greet and receive patients and visitors, assist in comforting and interacting with patients and their families as well as communicating with police and rescue personnel where applicable. * Obtain complete and accurate Personal Health Information (PHI) necessary to properly register patients into the Hospital Information and Clinical Systems (Patcom and Affinity) in a timely manner with little or no inconvenience or frustration to the patient. Explain financial requirements and other regulatory mandates to the patient in a professional and caring manner. * Communicate with physicians offices to ensure accuracy of information needed to appropriately schedule and register a patient. * Obtain signatures for consent to surgery/treatment, financial responsibility, and all other required authorizations. * Collect insurance co-payments for Emergency Department visits and Out-Patient Services. When appropriate, collect co-payments, deposits, and deductibles during the registration process. * Organize test results, registration and medical forms for inclusion in the patients permanent medical record. * Create daily reports to identify daily registration schedules and distribute to appropriate areas. * Assists in maintaining financial integrity of the hospital through verification of patient insurance information through online communication with payers using the SSI system. * Scans insurance card, physician orders and important documents into SSI Optical Imaging System. * Explains and issues regulatory required information such as: HIPAA Notice of Privacy Practices, Important Message to Medicare Patients, Medicare Advance Beneficiary Notice and Advance Directive Information. * Manages the daily operation relative to patient bed assignments utilizing the Electronic Bedboard and Bed Tracking system. Coordinates the various components of patient bed assignment including solely determining appropriate nursing units for all post-operative, emergency department transfers, and direct admissions into the hospital. Must ensure the Operating Rooms are not stopped due to unavailability while ensuring the ED does not go on diversion due to bed unavailability. Serves as a liaison to physicians, Nursing ED and Outpatient Surgery to resolve bed assignment issues. Coordinates daily Bed Management meeting. * Continually monitors transactions in the Patcom and Affinity Information Systems to insure an accurate daily Hospital census in both systems. * Consistently maintains a courteous, helpful and professional manner with all other staff, patients and their families. Promotes customer service in daily dealing with anyone with whom contact is made. * Performs all other related duties as assigned. Job Qualifications and Specifications A High School Diploma and a minimum of two year job-related experience or equivalent is required. Certificate of Medical Terminology and strong oral communications skills are preferred. Exceptional patient relation and customer service skills are critical. Minimum typing speed of 40 wpm with a working knowledge of personal computers with an ability to utilize multiple applications within an environment are required. Experience in a medical office or customer service preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Centerare trusted organizations fueling the latest advances in medical research, attracting the nations top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Job Details: * Obtains all demographic information * Verifies Insurance eligibility via online resources or phone call when necessary and enters bundles in Avatar. * Updates Teletracking with any anticipated insurance impact and any possible admissions. * Completes MSPQ with patient/family member for all Medicare patients. * Scans patients insurance card and identification both front and back and files in appropriate form (when applicable). * Verifies all information is scanned under correct episode along with correct benefits. * Photographs patient, creates labels for paperwork, prints patient bracelets when applicable. * Has patient sign appropriate financial forms allowing the hospital to bill appropriately. * Advises Financial Counselor when patients having financial responsibilities present for partial hospital admission * Refers patients to Financial Counselor for any guidance regarding co-pays, payment plans, or Applications for Financial Assistance. Refers patients to Financial Counselor for collection of payment for copays/deductibles. Patient Access Associate Level I staff, if credentialed as a Navigator, will be expected to cover Financial Counselor Level II when the need arises. Works with desktop computer utilizing a variety of programs: AVATAR, Microsoft Word, Microsoft Outlook, Digital Camera link. Teletracking, CERNER, PatientTrak Works with phone system Works with digital camera. Works with a variety of office equipment: PC, Copier, Fax, Cordless headset, Cyracom Language Line Schedule: 32/64 Part Time Days - Every Other Weekend Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

Manages external referral process including booking appointments, providing patients referral form, closing referrals quarterly, and verifies outside appointments. Duties and Responsibilities: Responsible for the external referral process. Provides patients with referral forms, calls office and books appointments, closes referrals, communicates with outside offices, verifies appointments and obtains notes as needed. Schedule authorizations and coordinate all procedures. Work closely with clinical affiliates to facilitate referrals for surgery and other procedures.' Assists with registration and check out for all patients and other patients as needed. Obtains correct patient demographic and insurance information. Verifies patient information when scheduling appointments. Triages incoming call appropriately scheduling patient appointments or directing calls throughout the practice. Attends and participates in monthly practice meetings. Performs all other duties as assigned. Requirements: High School/GED with 1-3 minimum years of experience in job-related field or equivalent required. Medical Office experience required. Must possess excellent customer service skills, computer proficiency, team player, and familiarity with medical terminology. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Responsible for obtaining Personal Health Information (PHI) for all Butler patients in a timely, professional, and caring manner. This information, entered the Hospital s Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital. Greet and receive patients and visitors, assist in comforting and interacting with patients and their families as well as communicating with other staff in other departments as needeD Obtain complete and accurate Personal Health Information (PHI) necessary to properly register patients into the Hospital Information and Clinical Systems (Patcom and Affinity) in a timely manner with little or no inconvenience or frustration to the patient. Explain financial requirements and other regulatory mandates to the patient in a professional and caring manner. Obtain signatures for consent to surgery/treatment, financial responsibility, and all other required authorizations. Organize registration forms for inclusion in the patient s permanent medical record. Assists in maintaining financial integrity of the hospital through verification of patient insurance information through online communication with payers using the SSI system. Scans insurance card and Photo ID. Explains and issues regulatory required information such as: HIPAA Notice of Privacy Practices, Important Message to Medicare Patients and Medicare Advance Beneficiary Notice Consistently maintains a courteous, helpful, and professional manner with all other staff, patients, and their families. Promotes customer service in daily dealing with anyone with whom contact is made. Refers patients to the Insurance Team Verification Associates as needed for assistance with OOP costs, copays or insurance breakdowns and copay collections Schedule: Part Time Days (22.5 /45) Mon-Fri 7a-11:30a Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

Job Details: Obtains all demographic information Verifies Insurance eligibility via online resources or phone call when necessary and enters bundles in Avatar. Updates Teletracking with any anticipated insurance impact and any possible admissions. Completes MSPQ with patient/family member for all Medicare patients. Scans patient s insurance card and identification both front and back and files in appropriate form (when applicable). Verifies all information is scanned under correct episode along with correct benefits. Photographs patient, creates labels for paperwork, prints patient bracelets when applicable. Has patient sign appropriate financial forms allowing the hospital to bill appropriately. Advises Financial Counselor when patients having financial responsibilities present for partial hospital admission Refers patients to Financial Counselor for any guidance regarding co-pays, payment plans, or Applications for Financial Assistance. Refers patients to Financial Counselor for collection of payment for copays/deductibles. Patient Access Associate Level I staff, if credentialed as a Navigator, will be expected to cover Financial Counselor Level II when the need arises. Works with desktop computer utilizing a variety of programs: AVATAR, Microsoft Word, Microsoft Outlook, Digital Camera link. Teletracking, CERNER, PatientTrak Works with phone system Works with digital camera. Works with a variety of office equipment: PC, Copier, Fax, Cordless headset, Cyracom Language Line Schedule: 32/64 Part Time Days - Every Other Weekend Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

The Providence Center helps adults, adolescents and children affected by psychiatric illnesses, emotional problems and addictions by providing treatment and supportive services within a community setting. The Lead Medical Office Specialist works closely with Specialist Team and Revenue Cycle to ensure all insurance issues are resolved in a timely manner. Serves as a resource to management and clinical staff if insurance questions arise. Meets with Clinical Management teams if necessary to discuss insurance issues. Train Medical Office Specialists and create Tip Sheets for staff. Attend Administrative / Billing meetings when needed. Works onsite Monday through Friday from 7:30am-3:30pm. Duties and Responsibilities: Coordinate day-to-day operations of the Specialist Teams, train staff when necessary, and ensure timely completion of tasks. Problem-solve when necessary and continually improve processes. Ensure updated information is obtained and communicated to all Specialists regarding insurances and services. Contact insurance and managed care companies, and other reimbursement sources pertaining to authorization for services and benefits, as appropriate. Troubleshoot insurance and authorization issues. Oversee work queues daily to ensure compliance. Work on provider templates, blocking, recurring. Provide timely responses to questions regarding insurance coverages. Provide coverage for specialists and/or medical office assistants during leave of absence or scheduled time off when needed. Complete monthly Federal Meal Program by the 5th of each month Complete monthly billing through DCYF Portal by 5th of each month Ensure up to date knowledge about insurances and advise clinicians when authorization might be needed for additional sessions. Perform special projects to support Director, Sr. Operations Manager and Asst. Office Manager. Attend mandatory in-service trainings and other required trainings. Provide training to other support staff as needed. Other duties as assigned. Requirements: High School or GED required, additional education a plus. Minimum 1 to 3 Years of third-party reimbursement in a busy setting or equivalent combination of education and experience. General computer experience is also required. Initiative, good judgment and dependability. Ability to prioritize and handle multiple assignments. Must possess good typing skills as well as good spelling and grammar. Excellent communication skills are a must. Excellent customer service skills. Bilingual Spanish preferred. Manual dexterity and mobility required. While performing the major responsibilities of this position, the incumbent must be able to regularly sit, stand or walk, and occasionally reach for prolonged periods of time. Must be able to lift, push, move and/or carry supplies or equipment up to 25 pounds, and occasionally be able to bend, stoop, crouch or kneel. Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Providence Center Medical Office Specialist Bilingual will assist clinicians in managing client appointment schedule. Ensure clinician schedules are filled with the optimum number of client appointments. Execute FTK strategies for assigned clinicians. Obtain required insurance authorizations for scheduled appointments. Contact insurance companies as required. Verify that client events have been logged correctly to ensure proper billing (Confirmed Event Report). Problem solve unconfirmed events utilizing the Problem Event Report. Assist clinicians administratively to increase overall program productivity. Duties and Responsibilities: Perform a variety of duties to support clinical staff in the department. Review daily and weekly schedules of assigned clinical staff to ensure that client appointments are pre-scheduled to meet targeted utilization levels. Identify gaps in clinician schedules and coordinate filling schedule with clinician. Anticipate client cancellations and no shows and ensure that over scheduling of client appointments occurs to maintain full clinician schedules. Review Reminderpro reports daily for assigned staff to assess impact on assigned staff schedules. Make confirmation calls to clients when required. Meet with consumers to verify insurance coverage and amount of outstanding deductible, obtain necessary pre-authorizations and gather initial demographic data and complete administrative admission forms. Contact insurance and managed care companies, and other reimbursement sources pertaining to authorization for services and benefits, as appropriate. Ensure authorizations have been obtained. Troubleshoot RIte Care billing and authorization problems. Answer in-house questions regarding insurance authorizations and consumer financial status. Update insurance information in computer through blue update as required. Notify all departments of changes in insurance. Create and maintain cancellation lists of potential replacement appointments with clinicians, where appropriate. Utilize list to fill openings caused by cancellations. Oversee the general process of third party billing for accuracy and timeliness. Review and disposition logged events that do not bill daily utilizing the Confirmed Event Report. Problem solve with clinicians and/or billing department as required. Research and troubleshoot reimbursement issues related to the Event Problem Report. Problem solve with clinicians and billing department as required. Contact insurance and managed care companies, and other reimbursement sources pertaining to authorization for services and benefits, as appropriate. Ensure authorizations have been obtained in support of client appointments. Check schedule the day before to ensure outstanding balances and prior authorizations are in place for services being performed. Ensure up to date knowledge about contracts and the number of allowable visits; advise clinician when authorization for more sessions is needed. Assist clinical staff administratively as required. Provide training to other support staff as needed. Cover as needed for other staff during staff vacancies, absences, vacations, leave of absences. Serve as a resource to staff regarding the Hispanic/Latino community. Provide education and communicate on community resources and cultural matters. Interpret/translate both language and cultural concerns for staff and other community service providers, as appropriate. Maintain cooperative relationships with other employees, consumers and the public. Treat consumers and peers with respect. Work in cooperation with co-workers and supervisory staff. Deal with co-workers regarding problems in a constructive manner. Accept and use direction and supervision. Benefit from constructive criticism. Ensure no complaints received by peers, supervisors and the public. Attend trainings and conferences, participate on Center committees. Provide feedback to staff on the content of educational programs attended. Attend mandatory in-service trainings and other trainings required. Review other reports as requested. Other duties may be assigned. Requirements: High School diploma or GED with a business background and two years experience with third party reimbursement; or equivalent combination of education and experience. Must possess good typing skills as well as good spelling and grammar. Excellent communication skills required. General computer experience also required. Bilingual Spanish required. Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Job Summary: The Patient Services Associate performs nursing, phlebotomy and patient care tasks under the general supervision of a professional nurse. Collects and processes blood and other laboratory specimens, performs EKG tracings, and maintains related records. Communicates and collaborates with other health care team members while attending to personal needs, safety, and comfort of patients. Performs a variety of other duties to assist staff, such as transporting patients and maintaining equipment and supplies. Specifications: High school graduate or equivalent and completion of an approved Nursing Assistant Training program and phlebotomy course required. Must maintain a current R. I. Department of Health CNA license and CPR certification, and must hold certificate of completion of phlebotomy training program. Good telephone, interpersonal and writing skills essential, along with demonstrated ability to accurately relate technical information. Must be at least 18 years old. Must be proficient in the English language. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. WIH Internal Posting Period: 10/8/2025 - 10/17/2025

Primary Function Responsible for submitting accurate, clean claims to third parties and private pay accounts, collecting and posting payments to patients accounts and following up on unpaid/incorrectly paid claims through to resolution of claim. Responsibilities Register all new patients into computer system, ensuring that all necessary information is added to system. Analyze physician order/certificate of medical necessity/prescription submitted by physician for proper documentation of item ordered to ensure compliance with insurance billing regulations. Obtain additional information from physician office, when necessary. Track and obtain renewal of physician order/CMN for recurrent orders as necessary. Prepare patient charges for billing. Review claims for accuracy prior to submitting claims to proper party for payment. Review all payments made for accuracy and post all payments to patient accounts and adjust accounts accordingly. Analyze all incorrect payments and denied claims and resubmit with additional information as necessary. Use aging reports to track and follow-up unpaid claims and resubmit with additional information as necessary. Perform a variety of typing and clerical skills in relation to above duties. Performs all other related duties as assigned. Job Qualifications and Specifications: A High School diploma and a minimum of one year job-related experience or equivalent is required. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.