Patient Access Associate jobs at Care New England Health System

Primary Function: Responsible for obtaining Personal Health Information (PHI) for all Kent patients in a timely, professional and caring manner. This information, entered into the Hospital s Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital. Assists in maintaining financial integrity of the hospital through the verification of patient insurance information through online communication with payers, appropriate collection of co-payments at time of registration and manages the daily operations relative to patient bed assignments. Job Qualifications and Specifications: A High School Diploma and a minimum of two year job-related experience or equivalent is required. Certificate of Medical Terminology and strong oral communications skills are preferred. Exceptional patient relation and customer service skills are critical. Minimum typing speed of 40 wpm with a working knowledge of personal computers with an ability to utilize multiple applications within an environment are required. Experience in a medical office or customer service preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Primary Function Responsible for assisting the Supervisors and Manager with the management of Patient Access Services. Incumbent is responsible for staff training, workflow prioritization, quality reviews, overseeing daily department activities and user support for computer applications. Responsibilities -Assist Supervisors and Manager with monitoring daily activities, assigning staff for shifts and distribution of work to maintain appropriate work and patient flow. -Under the direction of Supervisors, train new staff in computer systems and Workflow processes. Develop and maintain training materials and manuals.Administer competencies for new staff and/or new procedures. Provide guidance and Continuing education to staff, insuring documentation of competency. - Monitor and provide support for users in multiple computer applications. -Serves as a reference for staff to answer questions, identify issues and ensure quality standards are adhered to. -Assist in ensuring the accurate collection of demographic, fiscal and scheduling information by completing quality reviews. Monitor staff productivity daily. -Proactively identify inter-and intra-departmental process and communication breakdowns. -Provide recommendations to update and maintain department procedures. -Resolve or escalate patient, payer, staff and physician concerns. -Assist Supervisor in compilation of staff performance review. -Perform all other related duties as assigned. Job Qualifications and Specifications High School diploma and 5 years experience as a Registration Representative or equivalent is required. Working knowledge of medical terminology and strong written and oral communications skills are required. Experience in computer applications, training staff and development of educational materials necessary. Spread sheet and word processing applications preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Primary Function Responsible for obtaining Personal Health Information (PHI) for all Kent patients in a timely, professional and caring manner. This information, entered into the Hospital s Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital. Assists in maintaining financial integrity of the hospital through the verification of patient insurance information through online communication with payers, appropriate collection of co-payments at time of registration and manages the daily operations relative to patient bed assignments. Responsibilities -Greet and receive patients and visitors, assist in comforting and interacting with patients and their families as well as communicating with police and rescue personnel where applicable. -Obtain complete and accurate Personal Health Information (PHI) necessary to properly register patients into the Hospital Information and Clinical Systems (Patcom and Affinity) in a timely manner with little or no inconvenience or frustration to the patient. Explain financial requirements and other regulatory mandates to the patient in a professional and caring manner. -Communicate with physicians offices to ensure accuracy of information needed to appropriately schedule and register a patient. -Obtain signatures for consent to surgery/treatment, financial responsibility, and all other required authorizations. -Collect insurance co-payments for Emergency Department visits and Out-Patient Services. When appropriate, collect co-payments, deposits, and deductibles during the registration process. -Organize test results, registration and medical forms for inclusion in the patient s permanent medical record. -Create daily reports to identify daily registration schedules and distribute to appropriate areas. -Assists in maintaining financial integrity of the hospital through verification of patient insurance information through online communication with payers using the SSI system. -Scans insurance card, physician orders and important documents into SSI Optical Imaging System. -Explains and issues regulatory required information such as: HIPAA Notice of Privacy Practices, Important Message to Medicare Patients, Medicare Advance Beneficiary Notice and Advance Directive Information. -Manages the daily operation relative to patient bed assignments utilizing the Electronic Bedboard and Bed Tracking system. Coordinates the various components of patient bed assignment including solely determining appropriate nursing units for all post-operative, emergency department transfers, and direct admissions into the hospital. Must ensure the Operating Rooms are not stopped due to unavailability while ensuring the ED does not go on diversion due to bed unavailability. Serves as a liaison to physicians, Nursing ED and Outpatient Surgery to resolve bed assignment issues. Coordinates daily Bed Management meeting. -Continually monitors transactions in the Patcom and Affinity Information Systems to insure an accurate daily Hospital census in both systems. -Consistently maintains a courteous, helpful and professional manner with all other staff, patients and their families. Promotes customer service in daily dealing with anyone with whom contact is made. -Performs all other related duties as assigned. Job Qualifications and Specifications A High School Diploma and a minimum of two year job-related experience or equivalent is required. Certificate of Medical Terminology and strong oral communications skills are preferred. Exceptional patient relation and customer service skills are critical. Minimum typing speed of 40 wpm with a working knowledge of personal computers with an ability to utilize multiple applications within an environment are required. Experience in a medical office or customer service preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Responsible for obtaining Personal Health Information (PHI) for all Butler patients in a timely, professional, and caring manner. This information, entered the Hospitals Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital. Greet and receive patients and visitors, assist in comforting and interacting with patients and their families as well as communicating with other staff in other departments as needeD Obtain complete and accurate Personal Health Information (PHI) necessary to properly register patients into the Hospital Information and Clinical Systems (Patcom and Affinity) in a timely manner with little or no inconvenience or frustration to the patient. Explain financial requirements and other regulatory mandates to the patient in a professional and caring manner. Obtain signatures for consent to surgery/treatment, financial responsibility, and all other required authorizations. Organize registration forms for inclusion in the patients permanent medical record. Assists in maintaining financial integrity of the hospital through verification of patient insurance information through online communication with payers using the SSI system. Scans insurance card and Photo ID. Explains and issues regulatory required information such as: HIPAA Notice of Privacy Practices, Important Message to Medicare Patients and Medicare Advance Beneficiary Notice Consistently maintains a courteous, helpful, and professional manner with all other staff, patients, and their families. Promotes customer service in daily dealing with anyone with whom contact is made. Refers patients to the Insurance Team Verification Associates as needed for assistance with OOP costs, copays or insurance breakdowns and copay collections Schedule: Part Time Days (22.5 /45) Mon-Fri 7a-11:30a Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

Job Details: Obtains all demographic information Verifies Insurance eligibility via online resources or phone call when necessary and enters bundles in Avatar. Updates Teletracking with any anticipated insurance impact and any possible admissions. Completes MSPQ with patient/family member for all Medicare patients. Scans patient s insurance card and identification both front and back and files in appropriate form (when applicable). Verifies all information is scanned under correct episode along with correct benefits. Photographs patient, creates labels for paperwork, prints patient bracelets when applicable. Has patient sign appropriate financial forms allowing the hospital to bill appropriately. Advises Financial Counselor when patients having financial responsibilities present for partial hospital admission Refers patients to Financial Counselor for any guidance regarding co-pays, payment plans, or Applications for Financial Assistance. Refers patients to Financial Counselor for collection of payment for copays/deductibles. Patient Access Associate Level I staff, if credentialed as a Navigator, will be expected to cover Financial Counselor Level II when the need arises. Works with desktop computer utilizing a variety of programs: AVATAR, Microsoft Word, Microsoft Outlook, Digital Camera link. Teletracking, CERNER, PatientTrak Works with phone system Works with digital camera. Works with a variety of office equipment: PC, Copier, Fax, Cordless headset, Cyracom Language Line Schedule: 32/64 Part Time Days - Every Other Weekend Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

Responsible for obtaining Personal Health Information (PHI) for all Butler patients in a timely, professional, and caring manner. This information, entered the Hospital s Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital. Greet and receive patients and visitors, assist in comforting and interacting with patients and their families as well as communicating with other staff in other departments as needeD Obtain complete and accurate Personal Health Information (PHI) necessary to properly register patients into the Hospital Information and Clinical Systems (Patcom and Affinity) in a timely manner with little or no inconvenience or frustration to the patient. Explain financial requirements and other regulatory mandates to the patient in a professional and caring manner. Obtain signatures for consent to surgery/treatment, financial responsibility, and all other required authorizations. Organize registration forms for inclusion in the patient s permanent medical record. Assists in maintaining financial integrity of the hospital through verification of patient insurance information through online communication with payers using the SSI system. Scans insurance card and Photo ID. Explains and issues regulatory required information such as: HIPAA Notice of Privacy Practices, Important Message to Medicare Patients and Medicare Advance Beneficiary Notice Consistently maintains a courteous, helpful, and professional manner with all other staff, patients, and their families. Promotes customer service in daily dealing with anyone with whom contact is made. Refers patients to the Insurance Team Verification Associates as needed for assistance with OOP costs, copays or insurance breakdowns and copay collections Schedule: Part Time Days (22.5 /45) Mon-Fri 7a-11:30a Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

* Obtains all demographic information * Verifies Insurance eligibility via online resources or phone call when necessary and enters bundles in Avatar. * Updates Teletracking with any anticipated insurance impact and any possible admissions. * Completes MSPQ with patient/family member for all Medicare patients. * Scans patients insurance card and identification both front and back and files in appropriate form (when applicable). * Verifies all information is scanned under correct episode along with correct benefits. * Photographs patient, creates labels for paperwork, prints patient bracelets when apllicable. * Has patient sign appropriate financial forms allowing the hospital to bill appropriately. * Advises Financial Counselor when patients having financial responsibilities present for partial hospital admission * Refers patients to Financial Counselor for any guidance regarding co-pays, payment plans, or Applications for Financial Assistance. Refers patients to Financial Counselor for collection of payment for copays/deductibles. Patient Access Associate Level I staff, if credentialed as a Navigator, will be expected to cover Financial Counselor Level II when the need arises. Works with desktop computer utilizing a variety of programs: AVATAR, Microsoft Word, Microsoft Outlook, Digital Camera link. Teletracking, CERNER, PatientTrak Works with phone system Works with digital camera. Works with a variety of office equipment: PC, Copier, Fax, Cordless headset, Cyracom Language Line Schedule: 16/32 Part Time -Nights Every Friday & Saturday Night: 11:00p - 7:00a Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

Job Summary: The Patient Services Associate performs nursing, phlebotomy and patient care tasks under the general supervision of a professional nurse. Collects and processes blood and other laboratory specimens, performs EKG tracings, and maintains related records. Communicates and collaborates with other health care team members while attending to personal needs, safety, and comfort of patients. Performs a variety of other duties to assist staff, such as transporting patients and maintaining equipment and supplies. Specifications: High school graduate or equivalent and completion of an approved Nursing Assistant Training program and phlebotomy course required. Must maintain a current R. I. Department of Health CNA license and CPR certification, and must hold certificate of completion of phlebotomy training program. Good telephone, interpersonal and writing skills essential, along with demonstrated ability to accurately relate technical information. Must be at least 18 years old. Must be proficient in the English language. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. WIH Internal Posting Period: 10/8/2025 - 10/17/2025

The Practice Coordinator is responsible for the day-to-day oversight of the administrative and clinical support functions for one or more assigned practices. The Practice Coordinator builds and maintains effective working relationships with providers and leaders throughout the Care New England system. As an advocate for patients and role model for staff, they embrace and support innovative patient and family-centered care within our CNE practices. The practice Coordinator will collaborate with nursing leadership and/or medical assistants within the practice to ensure quality, service, and access for our patients. Duties and Responsibilities: Upholds the mission, vision, and values of CNE. Responds timely to provider needs, escalates issues as appropriate, and participates in the development of action plans aimed to improve the provider experience. Maintains administrative support activities to ensure the effective and efficient operations of assigned practices. Ensures employee satisfaction for the practice(s) managed. Collaborates with practice leadership and other stakeholders to develop and implement action plans to improve the employee experience. Develops and maintains staff schedules to support the providers in the delivery of patient care. Manage inventory control and purchasing of office and medical supplies. Process employee and clinician payroll per policy. Oversees front end financial processes including the collection of demographic and insurance information, insurance verification, pharmacy information, referrals, medical necessity, and prior authorizations. Monitors the collection of patient financial responsibility. Ensures timely reconciliation of the cash drawer(s). Prepares daily deposit. Manages the timely resolution of coding and professional billing work queues and other work queues as assigned to the practices. Delegates work to office staff as appropriate and provides feedback to staff and providers to prevent errors and denials from occurring in the future. Proactively implements process changes to prevent errors and denials from occurring. Monitors operational metrics including, but not limited to, visit volumes, RVUs, schedule utilization, next available appointment, no-show rate, cancel/reschedule rate, and charge lag. Identifies barriers to achieving target and collaborates with Practice Administrator, clinicians, and staff to develop and implement solutions for reaching designated targets. Holds daily huddles with staff and providers. Conducts monthly staff meetings to address organization and practice initiatives. Assists the Practice Administrator (PA) and/or Manager (PM) with the supervision of staff. Provides ongoing support to ensure employees are competent to perform their duties. Distributes and reviews their work and reports any compliments or concerns to the PA/PM. In coordination with the PM/PA, interviews, hires, and ensures that new employees are properly oriented to the practice and their new role. Collaborates with teams across CNE and CNEMG to successfully onboard all new providers. Reports and responds to all safety and quality issues using CNEs event reporting system. Informs Practice Administrator of all safety and quality issues. Assists in developing and implementing departmental manuals and procedures. Supports the practice by filling in for staff during periods of staff shortages due to open positions, vacations, illness, or leave of absence. Monitors quality and patient satisfaction metrics and assists in the design and implementation of action plans to drive continuous improvement. Addresses and resolves patient concerns and complaints. Performs other duties as assigned. Requirements: High School or GED required; Associate's degree preferred. A minimum of three (3) years of administrative experience in a medical practice setting is required. Prior experience in a supervisory capacity is preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Centerare trusted organizations fueling the latest advances in medical research, attracting the nations top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Practice Coordinator is responsible for the day-to-day oversight of the administrative and clinical support functions for one or more assigned practices. The Practice Coordinator builds and maintains effective working relationships with providers and leaders throughout the Care New England system. As an advocate for patients and role model for staff, they embrace and support innovative patient and family-centered care within our CNE practices. The practice Coordinator will collaborate with nursing leadership and/or medical assistants within the practice to ensure quality, service, and access for our patients. Duties and Responsibilities: Upholds the mission, vision, and values of CNE. Responds timely to provider needs, escalates issues as appropriate, and participates in the development of action plans aimed to improve the provider experience. Maintains administrative support activities to ensure the effective and efficient operations of assigned practices. Ensures employee satisfaction for the practice(s) managed. Collaborates with practice leadership and other stakeholders to develop and implement action plans to improve the employee experience. Develops and maintains staff schedules to support the providers in the delivery of patient care. Manage inventory control and purchasing of office and medical supplies. Process employee and clinician payroll per policy. Oversees front end financial processes including the collection of demographic and insurance information, insurance verification, pharmacy information, referrals, medical necessity, and prior authorizations. Monitors the collection of patient financial responsibility. Ensures timely reconciliation of the cash drawer(s). Prepares daily deposit. Manages the timely resolution of coding and professional billing work queues and other work queues as assigned to the practices. Delegates work to office staff as appropriate and provides feedback to staff and providers to prevent errors and denials from occurring in the future. Proactively implements process changes to prevent errors and denials from occurring. Monitors operational metrics including, but not limited to, visit volumes, RVUs, schedule utilization, next available appointment, no-show rate, cancel/reschedule rate, and charge lag. Identifies barriers to achieving target and collaborates with Practice Administrator, clinicians, and staff to develop and implement solutions for reaching designated targets. Holds daily huddles with staff and providers. Conducts monthly staff meetings to address organization and practice initiatives. Assists the Practice Administrator (PA) and/or Manager (PM) with the supervision of staff. Provides ongoing support to ensure employees are competent to perform their duties. Distributes and reviews their work and reports any compliments or concerns to the PA/PM. In coordination with the PM/PA, interviews, hires, and ensures that new employees are properly oriented to the practice and their new role. Collaborates with teams across CNE and CNEMG to successfully onboard all new providers. Reports and responds to all safety and quality issues using CNE s event reporting system. Informs Practice Administrator of all safety and quality issues. Assists in developing and implementing departmental manuals and procedures. Supports the practice by filling in for staff during periods of staff shortages due to open positions, vacations, illness, or leave of absence. Monitors quality and patient satisfaction metrics and assists in the design and implementation of action plans to drive continuous improvement. Addresses and resolves patient concerns and complaints. Performs other duties as assigned. Requirements: High School or GED required; Associate's degree preferred. A minimum of three (3) years of administrative experience in a medical practice setting is required. Prior experience in a supervisory capacity is preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Practice Coordinator is responsible for the day-to-day oversight of the administrative and clinical support functions for one or more assigned practices. The Practice Coordinator builds and maintains effective working relationships with providers and leaders throughout the Care New England system. As an advocate for patients and role model for staff, they embrace and support innovative patient and family-centered care within our CNE practices. The practice Coordinator will collaborate with nursing leadership and/or medical assistants within the practice to ensure quality, service, and access for our patients. Duties and Responsibilities: Upholds the mission, vision, and values of CNE. Responds timely to provider needs, escalates issues as appropriate, and participates in the development of action plans aimed to improve the provider experience. Maintains administrative support activities to ensure the effective and efficient operations of assigned practices. Ensures employee satisfaction for the practice(s) managed. Collaborates with practice leadership and other stakeholders to develop and implement action plans to improve the employee experience. Develops and maintains staff schedules to support the providers in the delivery of patient care. Manage inventory control and purchasing of office and medical supplies. Process employee and clinician payroll per policy. Oversees front end financial processes including the collection of demographic and insurance information, insurance verification, pharmacy information, referrals, medical necessity, and prior authorizations. Monitors the collection of patient financial responsibility. Ensures timely reconciliation of the cash drawer(s). Prepares daily deposit. Manages the timely resolution of coding and professional billing work queues and other work queues as assigned to the practices. Delegates work to office staff as appropriate and provides feedback to staff and providers to prevent errors and denials from occurring in the future. Proactively implements process changes to prevent errors and denials from occurring. Monitors operational metrics including, but not limited to, visit volumes, RVUs, schedule utilization, next available appointment, no-show rate, cancel/reschedule rate, and charge lag. Identifies barriers to achieving target and collaborates with Practice Administrator, clinicians, and staff to develop and implement solutions for reaching designated targets. Holds daily huddles with staff and providers. Conducts monthly staff meetings to address organization and practice initiatives. Assists the Practice Administrator (PA) and/or Manager (PM) with the supervision of staff. Provides ongoing support to ensure employees are competent to perform their duties. Distributes and reviews their work and reports any compliments or concerns to the PA/PM. In coordination with the PM/PA, interviews, hires, and ensures that new employees are properly oriented to the practice and their new role. Collaborates with teams across CNE and CNEMG to successfully onboard all new providers. Reports and responds to all safety and quality issues using CNE s event reporting system. Informs Practice Administrator of all safety and quality issues. Assists in developing and implementing departmental manuals and procedures. Supports the practice by filling in for staff during periods of staff shortages due to open positions, vacations, illness, or leave of absence. Monitors quality and patient satisfaction metrics and assists in the design and implementation of action plans to drive continuous improvement. Addresses and resolves patient concerns and complaints. Performs other duties as assigned. Requirements: High School or GED required; Associate's degree preferred. A minimum of three (3) years of administrative experience in a medical practice setting is required. Prior experience in a supervisory capacity is preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Manages external referral process including booking appointments, providing patients referral form, closing referrals quarterly, and verifies outside appointments. Duties and Responsibilities: Responsible for the external referral process. Provides patients with referral forms, calls office and books appointments, closes referrals, communicates with outside offices, verifies appointments and obtains notes as needed. Schedule authorizations and coordinate all procedures. Work closely with clinical affiliates to facilitate referrals for surgery and other procedures.' Assists with registration and check out for all patients and other patients as needed. Obtains correct patient demographic and insurance information. Verifies patient information when scheduling appointments. Triages incoming call appropriately scheduling patient appointments or directing calls throughout the practice. Attends and participates in monthly practice meetings. Performs all other duties as assigned. Requirements: High School/GED with 1-3 minimum years of experience in job-related field or equivalent required. Medical Office experience required. Must possess excellent customer service skills, computer proficiency, team player, and familiarity with medical terminology. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Medical secretary plays a key role in ensuring the smooth and efficient operation of the medical office. This position provides essential clerical and administrative support, managing both incoming and outgoing correspondence, maintaining departmental manuals, and supporting clinician scheduling. The Medical Secretary also oversees the organization of filing systems to keep the office running seamlessly. As the primary point of contact for patients, this role fosters a welcoming environment while also serving as a liaison between the practice and external support services. Duties and Responsibilities: Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained. Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information. Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings. Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff. Maintain accurate departmental tracking systems and generate cumulative reports as needed. Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations. Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation. Prepare and organize medical records according to provider specifications and documentation standards. Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision. Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication. Foster strong working relationships with patients, providers, vendors, and internal departments. Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards. Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude. Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities. Requirements: Must possess a high school diploma or equivalent. One year of job-related experience is required. Prior experience with an electronic medical record system is strongly preferred. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Medical secretary plays a key role in ensuring the smooth and efficient operation of the medical office. This position provides essential clerical and administrative support, managing both incoming and outgoing correspondence, maintaining departmental manuals, and supporting clinician scheduling. The Medical Secretary also oversees the organization of filing systems to keep the office running seamlessly. As the primary point of contact for patients, this role fosters a welcoming environment while also serving as a liaison between the practice and external support services. Duties and Responsibilities: Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained. Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information. Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings. Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff. Maintain accurate departmental tracking systems and generate cumulative reports as needed. Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations. Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation. Prepare and organize medical records according to provider specifications and documentation standards. Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision. Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication. Foster strong working relationships with patients, providers, vendors, and internal departments. Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards. Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude. Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities. Requirements: Must possess a high school diploma or equivalent. One year of job-related experience is required. Prior experience with an electronic medical record system is strongly preferred. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Medical secretary plays a key role in ensuring the smooth and efficient operation of the medical office. This position provides essential clerical and administrative support, managing both incoming and outgoing correspondence, maintaining departmental manuals, and supporting clinician scheduling. The Medical Secretary also oversees the organization of filing systems to keep the office running seamlessly. As the primary point of contact for patients, this role fosters a welcoming environment while also serving as a liaison between the practice and external support services. Duties and Responsibilities: Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained. Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information. Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings. Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff. Maintain accurate departmental tracking systems and generate cumulative reports as needed. Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations. Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation. Prepare and organize medical records according to provider specifications and documentation standards. Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision. Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication. Foster strong working relationships with patients, providers, vendors, and internal departments. Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards. Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude. Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities. Requirements: Must possess a high school diploma or equivalent. One year of job-related experience is required. Prior experience with an electronic medical record system is strongly preferred. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Under the direction of the Care New England Supervisor, Professional Revenue Cycle, the Professional Biller II will service incoming telephone calls from patients who may question, challenge, or inquire about their account with CNE. Duties and Responsibilities: The Professional Biller II, provides support to the management of CNE accounts receivable and functions as billing liaison to intermediaries, insurance carriers, patients and guarantors. The Biller II will be responsible for the processing of payments, denials, refunds, secondary claims, filing and balancing monthly spreadsheets and functions as liaison between the Professional Billing Office and the Finance Departments of each operating unit. The Biller II will address edits/rejections and facilitates all activity in regards to electronic and paper claims submission. Maintains and manages the claims edits and scrubber system. Functions under CNE PBO established departmental policies and procedures. Maintains compassion with patients serviced, while following compliance and privacy guidelines. Requirements: High school graduate or equivalent required with three to five years experience in third party medical billing. Working knowledge of medical accounts receivable software programs and PC skills necessary. Competence in math and knowledge of GAAP accounting principles as well as CPT and ICD-10 requirements. Must have excellent communication and interpersonal skills as well as demonstrated ability to use initiative and independent judgment. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

Primary Function Responsible for submitting accurate, clean claims to third parties and private pay accounts, collecting and posting payments to patients accounts and following up on unpaid/incorrectly paid claims through to resolution of claim. Responsibilities Register all new patients into computer system, ensuring that all necessary information is added to system. Analyze physician order/certificate of medical necessity/prescription submitted by physician for proper documentation of item ordered to ensure compliance with insurance billing regulations. Obtain additional information from physician office, when necessary. Track and obtain renewal of physician order/CMN for recurrent orders as necessary. Prepare patient charges for billing. Review claims for accuracy prior to submitting claims to proper party for payment. Review all payments made for accuracy and post all payments to patient accounts and adjust accounts accordingly. Analyze all incorrect payments and denied claims and resubmit with additional information as necessary. Use aging reports to track and follow-up unpaid claims and resubmit with additional information as necessary. Perform a variety of typing and clerical skills in relation to above duties. Performs all other related duties as assigned. Job Qualifications and Specifications: A High School diploma and a minimum of one year job-related experience or equivalent is required. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Under the direction of the A/R Supervisor the Third Party Biller facilitates all activity in regards to electronic and paper claims submissions to various third party payers. Maintenance and management of the claims edits within the claim scrubber to ensure that claims are generated accurately, and submitted in a timely fashion. The Third Party Biller functions as a billing liaison and initiates communications with supervisors and other hospital personnel to ensure appropriate processing of claims. Duties and Responsibilities: Reviews diagnosis codes, procedure codes, provider information, insurance policy and group numbers for accuracy and completeness and corrects in system as required. Reviews bill for accuracy of charges, and makes appropriate adjustments/changes to bill form and system as required in accordance to payer policies, contracts and/or department procedures. Follows appropriate procedure regarding rebilling functions for late charges and adjustments. Research and correct missing information on bill form, in order to address with other hospital personnel as necessary. Report trends, edits and scrubber errors to supervisor to provide a means of communicating with hospital personnel. Ensure timely review of bill holds and errors to prevent timely filing denials. Attends and participates in staff meetings, workshops, and in-service training programs. Responds to changing conditions and reprioritizes tasks as required. Accurately documents account history in appropriate computer systems within defined time frames in accordance with departmental policies and procedures. Respond to email, telephone calls and other correspondence on a daily basis in accordance with department policy and procedures. Preserves and protects patient's rights to confidentiality. Performs other related duties as requested. Requirements: High school graduate required. Post graduate business courses and/or third party billing experience preferred. Must have excellent analytical skills, an aptitude for figures, and experience with various computer applications. Excellent communication and interpersonal skills as well as demonstrated appropriate decision making/judgment skills when addressing edits and rejections. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nations top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Under the direction of the A/R Supervisor the Third Party Biller facilitates all activity in regards to electronic and paper claims submissions to various third party payers. Maintenance and management of the claims edits within the claim scrubber to ensure that claims are generated accurately, and submitted in a timely fashion. The Third Party Biller functions as a billing liaison and initiates communications with supervisors and other hospital personnel to ensure appropriate processing of claims. Duties and Responsibilities: Reviews diagnosis codes, procedure codes, provider information, insurance policy and group numbers for accuracy and completeness and corrects in system as required. Reviews bill for accuracy of charges, and makes appropriate adjustments/changes to bill form and system as required in accordance to payer policies, contracts and/or department procedures. Follows appropriate procedure regarding rebilling functions for late charges and adjustments. Research and correct missing information on bill form, in order to address with other hospital personnel as necessary. Report trends, edits and scrubber errors to supervisor to provide a means of communicating with hospital personnel. Ensure timely review of bill holds and errors to prevent timely filing denials. Attends and participates in staff meetings, workshops, and in-service training programs. Responds to changing conditions and reprioritizes tasks as required. Accurately documents account history in appropriate computer systems within defined time frames in accordance with departmental policies and procedures. Respond to email, telephone calls and other correspondence on a daily basis in accordance with department policy and procedures. Preserves and protects patient's rights to confidentiality. Performs other related duties as requested. Requirements: High school graduate required. Post graduate business courses and/or third party billing experience preferred. Must have excellent analytical skills, an aptitude for figures, and experience with various computer applications. Excellent communication and interpersonal skills as well as demonstrated appropriate decision making/judgment skills when addressing edits and rejections. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.