Area Operations Director (AOD)
Care ATC Inc. Job In Fort Worth, TX
CareATC is seeking a highly motivated and experienced Area Operations Director (AOD) to oversee the performance of our Health Centers within a designated region. This pivotal role will be responsible for managing resources, implementing operational plans, and ensuring our Health Centers and services consistently exceed service-level commitments for our clients and patients. The AOD will be accountable for the operational performance of assigned health centers, driving key performance indicators (KPIs) related to company, client, and patient care. Furthermore, this role ensures assigned facilities meet and exceed AAAHC standards and adhere to CareATC's established policies, procedures, and best practice standards in a cost-effective manner.
This position requires the candidate to reside in the Dallas/Fort Worth, TX area (highly preferred) or the Tulsa, OK area. Candidates residing outside of Texas or Oklahoma will not be considered.
Responsibilities:
1. Day-to-Day Operations:
* Manage the daily operational needs of assigned health centers, including oversight of inventory, personnel needs (in collaboration with the Area Medical Director), and general operational requirements.
* Coordinate internal reporting of financial data, escalations, and operating scorecards in partnership with Area Medical Directors (AMDs) and Client Success Directors.
* Collaborate with the leadership team to monitor, analyze, and drive key business metrics across assigned sites.
* Ensure strict adherence to organizational policies and standards, including all relevant regulatory, procedural, policy, and licensing requirements.
2. People Leadership:
* Hold direct reporting lines for Health Center staff within the assigned area and potentially Associate Area Operations Directors (AAODs), depending on area size and client complexity.
* Take ownership of the selection, performance management, and compliance with regulatory requirements and CareATC policies for all direct reports.
* Mentor and coach team members, fostering professional development, leadership skills, organizational impact, and career growth.
* Cultivate and support a cohesive, inclusive, and belonging culture within the CareATC community.
Qualifications:
* Minimum of 5+ years of progressive management experience within the healthcare industry (onsite or primary care environment strongly preferred).
* Minimum of 3 years of proven multi-site management experience.
* Prior experience working as a Clinic Manager is highly preferred.
* Bachelor's degree in business administration, finance, management, or a related field is preferred.
* Demonstrable operations experience is required.
* Experience with customer data applications or CRM platforms (1-3 years preferred).
* Experience managing P&Ls up to $10M in revenues and overseeing multi-site health center operations (3-5 years preferred).
* Professional certifications in personnel management, operations management, or data analysis are preferred.
* Proven ability to develop innovative solutions to enhance productivity and the quality of patient care.
* Superior negotiation skills in both internal and external interactions.
* Masterful organizational, communication (both written and verbal), and leadership skills, evidenced by previous professional accomplishments.
* Strong working knowledge of data analysis and performance metrics utilizing business management software.
* Strong supervisory and leadership skills with solid business acumen, including budget and business plan development.
* Must reside in the Dallas/Fort Worth, TX area (highly preferred) or the Tulsa, OK area.
* Must be willing and able to travel at least 40% of the time to cover the assigned 20 sites (including 3 with limited staffing and hours) and support 17 clients.
To Apply:
If you meet the qualifications and are passionate about leading healthcare operations and making a positive impact, we encourage you to apply. Please submit your resume for consideration. For any questions, email **********************.
Family Nurse Practitioner
Care ATC Inc. Job In Fort Worth, TX
Reimagine Patient Care: Family Nurse Practitioner Opportunity at CareATC About This Opportunity: CareATC is currently seeking an experienced Family Nurse Practitioner to join our team. In this role, you will work collaboratively with the interdisciplinary treatment team to provide exceptional patient care. Our approach focuses on wellness and chronic disease management through individualized interventions, clinic support, and ongoing education. The Family Nurse Practitioner will work closely with the clinic staff to deliver high-quality, comprehensive primary care to our patients. Experience in providing primary care in a clinic setting is required.
* Employment Type: Full-Time, 30 hours per week
* Schedule: Monday-Thursday, shifts may vary within clinic operating hours
* Clinic Operating Hours: Monday - Friday, 7:00 am- 6:00 pm
* Location: 500 S Henderson St, Fort Worth, TX 76104
* Benefits: Full benefit package including Medical, Dental Vision, 401K, PTO, Disability & Life Insurance, Wellness Program and much more.
The CareATC Difference:
Our unique model partners directly with the employer and does not use the traditional fee-for-service health care. This allows providers and their clinical staff to focus on being the patient centered medical home because they are not burdened by managing the financial aspect of the business.
Our structure is a win for:
* The Patient: Little or no cost for excellent medical care nor dispensed medication,
* The Clinician: Consistent schedule allowing for work life balance, no on-call schedule or holiday schedules. Allows for consistent income with manageable productivity expectations.
* The Employer: An excellent benefit resulting in happier, healthier employees and families which will reduce the costs on their medical plans.
Qualifications:
* Must see children ages 2+
* Provide Virtual care to patients when needed and clinically appropriate.
* Experience providing primary care and diagnostic services in a clinical setting.
* Experience prescribing appropriate medications, treatments, and health regimens to treat patient health Issues
* DEA required for prescribing and dispensing
* Ability to pass on-site credentialing
* Current license in the state(s) where Nurse Practitioner will practice
* Comply with all medical laws and HIPAA standards
* Strong desire to promote health, disease management and prevention.
Perks:
* Exclusive Patients, No Walk-ins, No On call or Holiday Shifts
* Excellent compensation packages based on experience.
* Longer than average appointments to allow more 1-1 patient time.
* Well Trained medical assistants
* Clinic and medication are low to no cost to patients
* CEU reimbursement
* Malpractice Insurance including tail coverage
Customer Success Specialist
Addison, TX Job
Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Do you want to use your problem solving skills and knowledge of customer service to help improve the health of America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first.
Responsibilities
Position Summary
The Customer Success Specialist I supports Concentra's Operations, Sales and Billing teams with existing account maintenance/management, and removal of suspense transactions/revenue in proprietary database while ensuring data integrity.
The Details
* Responsible for daily completion of update cases for existing accounts and removal of suspense, while meeting production requirements and ensuring data quality
* Input data into closed loop propitiatory database system
* Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect
* Identify missing data points; research and locate necessary information to ensure a complete and accurate entry
* Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures
* Initiate email validation process with customers for account verification in compliance with Concentra's account set-up requirements
* Build internal relationships with Operations, Sales and Billing departments
* Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process
* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
Education/Credentials
* High school diploma or GED equivalent
* Some college courses in Business Administration or in a related field from an accredited college/university, preferred
Job-Related Experience
* Customarily has at least six or more months of experience performing data entry in multiple systems/applications simultaneously
Job-Related Skills/Competencies
* Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
* Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
* Comfortable with using technology and able to learn new systems/applications
* Skilled at multitasking in multiple systems/applications simultaneously
* The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
* Effective ability to work in a team environment, as well as independently when required
* Effective interpersonal and communication skills a must; ability to read, write, and speak professionally
* Comfortable in a high-demand environment
* Ability to retain and apply new information quickly
Additional Data
Employee Benefits
* 401(k) Retirement Plan with Employer Match
* Medical, Vision, Prescription, Telehealth, & Dental Plans
* Life & Disability Insurance
* Paid Time Off & Extended Illness Days Offered
* Colleague Referral Bonus Program
* Tuition Reimbursement
* Commuter Benefits
* Dependent Care Spending Account
* Employee Discounts
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an equal opportunity employer, including disability/veterans
Bonus Potential! Monthly and Quarterly Bonus Incentives! Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
Responsibilities:
Performs medical assessment of Center patients
Establishes and monitors a medically appropriate level of care for center patients
Maintains clinical core competency
Assures compliance with licensing, certification and accrediting bodies
Meets with employers to discuss health and safety needs and conducts work place walk-through and other on-site assessments.
Regularly calls client representatives upon seeing employee patients for initial injuries and change of duty status
In the absence of the Center Medical Director, provides guidance to other medical staff (e.g. physician assistants, nurse practitioners and back/front office staff) to ensure Concentra's mission is achieved.
Provides an excellent, compassionate and warm patient experience regardless of patient volume
Ability to manage time, prioritize and multi-task in a busy environment
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:
Qualifications
Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties
Unrestricted DEA license for state of jurisdiction
Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Agrees, supports, and commits to Concentra's core practice standards and Policies and Procedures
Ability to supervise, evaluate, coach, and develop staff
Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity
Ability to “put patients first” and enjoys treating patients
Superior patient/customer service and “bed side manner” skills
Must be a team player in a multidisciplinary environment
Additional Data:
Additional Data
Generous paid time off (PTO)
Paid holidays
Set schedule
Medical and prescription plans
Basic and enhanced dental and vision plans
Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
LifeWorks employee assistance program
Company-funded HSA
Short-term disability
Pre-tax spending accounts (health care and dependent care FSA)
Training provided in our world-class occupational medicine process management model*
Medical experts panel (MEP)
Concentra accredited CME courses
New hire learning program
Occupational Health University
Leadership development programs
Generous CME stipend and CME time
Professional On-demand Learning Modules
Malpractice insurance
Unmatched opportunities for advancement locally and nationally
Traditional and Roth 401(k) with employer match
Competitive salary
Colleague referral bonus program
Colleague discount program
Life insurance/disability
Pre-tax spending accounts
Relocation assistance (when applicable)
Incentive/RVU bonus
Commuter benefits
Identity theft services
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
This position is eligible to earn a base compensation rate in the state range of $_ to $_ hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer, including disability/veteran
#LI-CW1
Marketing coordinator
Rowlett, TX Job
Benefits/Perks * Great small business work environment * Flexible scheduling * Paid time off, health insurance, dental insurance, retirement benefit, and more! American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To sell and market urgent care medical services to local businesses, physicians, and consumers. The main focus will be to grow the patient counts per day, increase the number of local businesses using our services, and brand American Family Care to the consumer through marketing and sales events.
Responsibilities
* Increase the total number of patients per day
* Develop strategies to increase market awareness of urgent care and occupational health services in the local area
* Develop definitions of target markets, business opportunities, and customers through data mining, research, and experience
* Represent the company through calling on local businesses, medical practices, presentations, or industry events and assume full accountability for the ongoing management of these opportunities
* Develop and manage the departmental budget
* Establish and maintain effective, positive working relationships with all departments, center, and corporate employees, and franchisees.
* Other duties and responsibilities as assigned.
Qualifications
* Bachelor's degree or relevant education
* Successful experience developing, implementing, and achieving results with sales and marketing strategies
* Ability to conduct face to face sales appointments, cold and warm calling, including but not limited to direct-to-consumer, business, and physicians
* Strong organization and communication skills
* Possess the skills to be independent, motivated, and results-driven in establishing new business, following through with communication with all accounts, and being held accountable for the growth of business
Compensation: $25.00 - $30.00 per hour
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Sr. Support Analyst, Clinical Apps Admin
Addison, TX Job
Concentra is recognized as the nation's leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.
The Sr. Support Engineer, Clinical Applications Administration is responsible for the management and support of clinical applications utilized within Concentra. This role involves troubleshooting complex issues that arise within these applications, ensuring that they operate efficiently and effectively to meet the needs of healthcare professionals. The specialist conducts regular system updates and maintenance to ensure optimal performance, while also implementing security measures to protect sensitive patient data. Additionally, they are tasked with monitoring application performance metrics, analyzing data trends, and making recommendations for improvements based on user feedback and system analytics.
Responsibilities
* Troubleshoot clinical application - Responsible for diagnosing and resolving issues related to clinical applications, including analyzing error logs, conducting root cause analysis, and collaborating with software vendors to implement fixes. They will also provide support for system upgrades and ensure that all clinical applications are functioning optimally for end-users.
* Perform system updates - Tasked with performing regular system updates, applying patches, and conducting maintenance checks on clinical applications to ensure optimal performance and security. This includes troubleshooting issues that arise during updates and collaborating with other IT teams to resolve any conflicts or dependencies.
* Monitor application performance - Continuously monitoring the performance of clinical applications, analyzing performance metrics, troubleshooting issues, and implementing solutions to optimize application efficiency. This includes using diagnostic tools to identify bottlenecks and collaborating with development teams to address software- related problems. Implement security measures for data and maintain security protocols to safeguard sensitive patient data, including encryption, access controls, and regular audits. Collaborate with IT teams to ensure compliance with healthcare regulations and standards.
* Collaborate with healthcare professionals - Engage with healthcare professionals to gather feedback on clinical applications, identify issues, and suggest improvements. Conduct regular meetings to discuss user experiences and facilitate training sessions to enhance application usage.
* Analyze data trends for system - Collect and analyze system performance data, identify trends, and recommend improvements for clinical applications. This includes using analytical tools to assess data integrity, monitoring application usage patterns, and collaborating with cross-functional teams to implement changes that enhance system efficiency.
* Provide technical support - Provide advanced technical support to end-users by troubleshooting and resolving issues related to clinical applications, ensuring timely responses and effective solutions. Collaborate with crossfunctional teams to identify root causes of problems and implement corrective actions. Maintain documentation of support activities and user interactions for future reference.
* Document troubleshooting processes - Diagnose and resolve complex issues related to clinical applications, including analyzing error logs, performing root cause analysis, and implementing effective solutions. This role requires collaboration with cross-functional teams to ensure seamless integration of applications and adherence to compliance standards.
* Train staff on clinical applications - Conduct training sessions for clinical staff on the usage of various clinical applications, ensuring they understand functionalities and best practices. Develop training materials and user guides tailored to different user levels. Provide ongoing support and troubleshooting during training.
* Participate in project planning and implementation of new systems - Collaborate with cross-functional teams to assess project requirements, define technical specifications, and contribute to the implementation of new clinical applications. This includes gathering user feedback, testing system functionality, and ensuring seamless integration with existing platforms.
Qualifications
* Education Level: Bachelor's Degree; Major: Computer Science (Experience in lieu of required education is acceptable)
* Must have at least 8 years of experience providing technical support for clinical applications, troubleshooting issues, and assisting end-users with software functionality
* Familiarity with electronic health records (EHR) systems and healthcare IT infrastructure is essential.
* Perform system updates
* Monitor application performance
* Experience implementing security measures
* Extensive experience in supporting clinical applications, including troubleshooting, configuration, and user training.
* Analyze data trends for system
* Provide technical support to end-users
* Extensive experience in diagnosing and resolving issues related to clinical applications, including
* EHR systems, patient management software, and medical device integrations. Familiarity with SQL databases and application performance monitoring tools is essential.
* Train staff on clinical applications
Job-Related Skills/Competencies
* Communication - Effective verbal and written communication skills, actively listen to clients, and effectively convey technical information in a clear and concise manner. They should also be able to collaborate with cross-functional teams and provide exceptional customer service.
* Problem Solving - Proven analytical skills, critical thinking, and the ability to troubleshoot complex issues effectively. They should be able to assess situations quickly, identify root causes, and develop practical solutions while collaborating with cross-functional teams.
* Team Collaboration - Excellent interpersonal skills, actively participate in team meetings, effectively communicate with colleagues and stakeholders, and contribute to a positive team environment. They should be able to resolve conflicts amicably and support team objectives through collaboration.
* Customer Service - Demonstrate strong communication skills, empathy, problem-solving abilities, and the capacity to handle customer inquiries effectively. They must be able to provide clear guidance and support to users of clinical applications, ensuring a positive experience.
* Adaptability - Flexibility in adjusting to new processes, technologies, and environments. They must effectively manage shifting priorities and remain open to feedback while collaborating with diverse teams.
* Time Management Skills - Ability to prioritize tasks effectively, manage multiple support requests simultaneously, and meet deadlines consistently. Strong organizational skills and the ability to adapt to changing priorities are essential.
* Attention to Detail -Solid organizational skills, thoroughness in documentation, and the ability to spot errors or inconsistencies in clinical applications. They should be able to meticulously follow procedures and ensure accuracy in all tasks related to support and administration of clinical applications.
* Conflict Resolution - Strong interpersonal skills, the ability to listen actively, and the capacity to mediate disputes effectively. They must be able to analyze conflicts, understand different perspectives, and facilitate constructive discussions to reach a resolution.
Medical Director
Rowlett, TX Job
Benefits/Perks
Great small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, CME stipend, and more!
Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job SummaryTo provide high-quality care to all patients. To assist in directing staff in the support of the care of our patients and providing oversight to advanced practice providers. To actively participate in marketing and representing the center to the community. Responsibilities
Provide high-quality patient care
Supervise laboratory - take a training course to become a certified laboratory director, and ensure compliance with regulations
Ability to manage the various facets of supervising a busy medical practice - ensure proper follow-up, perform chart review, and ensure all policies are followed
Ensure the center has the necessary equipment, supplies, and medications to appropriately treat patients
Ensure that medical records are completely and correctly documented - retraining staff physicians when needed
Interview, hire, and train new providers and staff
Compile QA data and address with staff providers as needed
Oversee Occupational Health and Travel Medicine Programs
Other duties and responsibilities as assigned
Qualifications
Board Certified - ER, FP, or IM (with 1 yr ER/UC experience)
Excellent communicator with staff, patients, and family
Professional appearance and attitude
Active and current medical licensure in the state of practice, DEA number, and state-controlled substance certificate, as required
Able to multi-task and work independently
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Data Entry Specialist
Addison, TX Job
Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Do you want to use your problem solving skills and knowledge of customer service to help improve the health of America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first.
Responsibilities
Position Summary
The Customer Success Specialist I supports Concentra's Operations, Sales and Billing teams with existing account maintenance/management, and removal of suspense transactions/revenue in proprietary database while ensuring data integrity.
The Details
* Responsible for daily completion of update cases for existing accounts and removal of suspense, while meeting production requirements and ensuring data quality
* Input data into closed loop propitiatory database system
* Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect
* Identify missing data points; research and locate necessary information to ensure a complete and accurate entry
* Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures
* Initiate email validation process with customers for account verification in compliance with Concentra's account set-up requirements
* Build internal relationships with Operations, Sales and Billing departments
* Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process
* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
Education/Credentials
* High school diploma or GED equivalent
* Some college courses in Business Administration or in a related field from an accredited college/university, preferred
Job-Related Experience
* Customarily has at least six or more months of experience performing data entry in multiple systems/applications simultaneously
Job-Related Skills/Competencies
* Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
* Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
* Comfortable with using technology and able to learn new systems/applications
* Skilled at multitasking in multiple systems/applications simultaneously
* The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
* Effective ability to work in a team environment, as well as independently when required
* Effective interpersonal and communication skills a must; ability to read, write, and speak professionally
* Comfortable in a high-demand environment
* Ability to retain and apply new information quickly
Additional Data
Employee Benefits
* 401(k) Retirement Plan with Employer Match
* Medical, Vision, Prescription, Telehealth, & Dental Plans
* Life & Disability Insurance
* Paid Time Off & Extended Illness Days Offered
* Colleague Referral Bonus Program
* Tuition Reimbursement
* Commuter Benefits
* Dependent Care Spending Account
* Employee Discounts
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an equal opportunity employer, including disability/veterans
Outcomes Analyst IV
Addison, TX Job
The Outcomes Analyst position will support the reporting and analytical responsibilities of the Clinical Analytics group. Analyst will be responsible for all aspects of employer and clinician reporting and analyses, from determining data acquisition, query and manipulation to final reporting and comprehensive analysis of results, trends and outcomes. Additionally, analyst will also be accountable for working with technology to access and create reporting from Enterprise Data Warehouse using reporting and analytical tools.
Responsibilities
* Evaluate client or clinician utilization, practice patterns, trends and outliers
* Identify opportunities for analyses as related to trends, clinician practice behaviors or diagnosis or any other analyses lending insight to practice patterns or variation in outcomes statistics
* Provide recommendations on findings to assist management in operational or strategic decisionmaking process
* Provide top client outcomes presentations to support stewardship efforts
* Generate validation studies from external claims data to support Concentra's Value Proposition
* Recommend and implement strategic reporting initiatives and technical plans to support department external data initiative. This would include assessment and profiling of current data and implementing a solution for reporting and analyses and defining infrastructure to manage and access a large data warehouse environment
* Work within EDW using MicroStrategy tool to create reports and analyses
* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education
* Bachelor's Degree in Computer Science, Information Technology or related field from an accredited college or university
* Graduate Degree preferred
Job-Related Experience
* Customarily has at least five years or more of analytical and technical experience in healthcare or related industry
* Must have good database experience to manipulate large data sets for analyses (applied experience with MS-SQL, Access, SPSS, SQL, PL/SQL, Visual Basic, Python, or comparable database language)
* Must have experience with reporting/data visualization tools (Tableau, MicroStrategy, Power BI, etc.)
* Works with minimal guidance and able to provide guidance to more junior team members
* Project management and presentation skills
Job-Related Skills/Competencies
* Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
* Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
* Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
* The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
* Working knowledge of Microsoft Applications and other applications
* Must have good database experience to manipulate large data sets for analyses, in addition to ability to recommend and implement strategic technical plans and initiatives and provide solutions to streamline technical efficiencies (applied experience with MS-SQL, Access, SPSS or comparable database tools and SQL, PL/SQL, Visual Basic or comparable database language)
* Excellent communication (verbal and written), interpersonal and presentation skills
* Ability to meet deadlines and be flexible when priorities are re-assessed
* Strong analytical and problem-solving skills
Additional Data
Employee Benefits
* 401(k) Retirement Plan with Employer Match
* Medical, Vision, Prescription, Telehealth, & Dental Plans
* Life & Disability Insurance
* Paid Time Off
* Colleague Referral Bonus Program
* Tuition Reimbursement
* Commuter Benefits
* Dependent Care Spending Account
* Employee Discounts
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.
* This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*
Concentra is an Equal Opportunity Employer, including disability/veterans
#LI-ES2
Analyst, IT Problem Management
Addison, TX Job
Concentra is recognized as the nation's leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.
The, IT Problem Management Analyst will be a process-oriented, data-driven individual with skills to analyze IT Incident tickets and provide meaningful reports identifying trends and patterns of System Incidents and can collaborate with Service Delivery teams in deploying permanent resolutions. The candidate would also be part of the IT Problem Review and Management processes to identify gaps in service delivery. This role requires strong analytical skills, a questioning attitude and a strong desire to continuously seen operational efficiency improvements being achieved. The role requires active communication with leadership and providing insights into IT operational health.
Responsibilities
* Monitors Incidents and Problem records to identify impacted system and application outages that require follow-up analysis.
* Analyze IT incident and service request tickets for patterns and trends of issues across various IT areas.
* Develops, reviews and monitors compliance metrics and key performance indicators (KPIs) toidentify areas to mature the problem process, policies, and training material.
* Manages active problems, regarding progress and status, ensuring customers are kept up to date with clear concise information.
* Investigate recurring system and / or latent organizational deficiencies that could be leading to issues. Provide critical reviews of documented root cause analysis (RCA) to ensure valid and complete details are documented.
* Prepare and present reports on incident trends, problem management insights, and system performance to IT leadership.
* Collaborate with IT teams to seek permanent resolutions to recurring incidents and problems, thereby improving IT operational efficiencies.
* Maintain documentation of problem resolutions, corrective actions, and lessons learned.
* Utilize ITSM tools to track and manage incidents and problem tickets effectively.
* Contribute to continuous improvement initiatives in IT service management.
* Defines and implements Knowledge standards and strategy.
* Designs and implements the Knowledge process.
* Creates, edits, approves and archives knowledge articles as needed.
* Utilizes trend analysis to determine usage of existing knowledge articles.
* Oversees Knowledge Feedback Process.
* Guides existing Service Desk employees in developing knowledge articles for IT projects and solutions.
* Supports the overall strategic Service Desk mission and approach; makes recommendations to ensure continuous improvement and align the Service Desk with IT business needs.
Qualifications
* Education Level: Bachelor's Degree ; Major: Computer Science, Information Technology or related field
* ITIL Certification preferred
* Experience in lieu of required education is acceptable
* 2+ years of experience in IT problem and incident management.
* Proven experience in IT problem and incident management.
Job Related Skills:
* Strong analytical skills with the ability to interpret and present complex data.
* Experience in root cause analysis (RCA) and IT service management frameworks (e.g., ITIL).
* Proficiency in using ITSM tools (e.g., ServiceNow, Jira).
* Excellent communication and presentation skills.
* Strong attention to detail and problem-solving abilities.
* Ability to work collaboratively across teams and with leadership.
Additional Data
Employee Benefits
* 401(k) Retirement Plan with Employer Match
* Medical, Vision, Prescription, Telehealth, & Dental Plans
* Life & Disability Insurance
* Paid Time Off
* Colleague Referral Bonus Program
* Tuition Reimbursement
* Commuter Benefits
* Dependent Care Spending Account
* Employee Discounts
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.
* This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*
Concentra is an Equal Opportunity Employer, including disability/veterans
Vice President, Field Human Resources
Addison, TX Job
The Vice President, Human Resources is responsible for human resources requirements including organizational consulting, HR business partner strategy, HR staff management, employee relation and integrity investigations, counseling and training. This position must act as a liaison between the Field operations and corporate headquarters to ensure the support and achievement of both company and business unit objectives. This position will partner with internal and external counsel related to employment litigation matters. In addition, in conjunction with the human resources leadership team, the position will ensure compliance, related training and development, and strategic congruence with emerging employment legislative trends. The Vice President will aide in due diligence and risk assessment associated with mergers and acquisitions.
Responsibilities
* Provides strategies, direction, training and support to company's leaders and human resources representatives related to high-risk employment situations with the goal of mitigating risk and exposure.
* Serves as an expert and consults internal leadership and management, regional HR leadership and local HR professionals as well and as internal/external counsel related to matters of employment law.
* Employee Relations / Investigations -Responsible for ensuring HR team investigates internal employee relations issues, internal/external investigations, EEOC & DOL & other governing body charges to ensure reported matters are thoroughly and appropriately conducted and documented for unbiased, factual outcomes, recommendations, and reporting.
* Develop in-depth understanding of each Division and Business Unit's operational and organizational goals and objectives and provides support from a human resources perspective.
* Oversee the annual performance & development process and colleague calibrations.
* Manages the annual engagement training and action planning.
* Facilitate any 360's for leaders as identified by managers or leadership.
* Supports the due diligence process for mergers and acquisitions to assess risk factors within the human resource function.
* Develop a strategy with Division leadership to assist in meeting operational goals and objectives.
* Leads and manages change throughout the HR organization and company.
* Represents the HR organization and leadership team effectively and professionally in all circumstances and situations.
* Acts as a liaison and facilitator exhibiting strong leadership to advance initiatives and ensure collaboration between organizations and departments.
* Supports and manages corporate initiatives and rollout/implementation of corporate initiatives as assigned by management.
* Ensures compliance of company policies and programs.
* Views talent development as a strategic imperative and establishes organizational processes to retain best in class talent.
* Leverages talent form other areas and works collaboratively with other department and organizational leaders as necessary to attain results.
* Champions continuous improvement of processes, individual capabilities, and team expectations.
* Coaches, counsels and mentors HR field staff, managers, and colleagues as required.
* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education Level: Bachelor's Degree
* BA/BS Degree in Human Resources, Business Management or related field.
* Master's Degree preferred.
* Degree must be from an accredited college or university.
* SPHR or PHR certification preferred, but not required
Job Related Experience:
Customarily has at least the following experience:
* 5-7 years applicable experience in Human Resource generalist and management experience with a focus on employee relations
* 5-7 years applicable experience in managing external bodies, with a proven track record of success in mitigating risk and successful negotiation.
Job-Related Skills/Competencies:
* Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
* Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
* Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
* The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
* PC proficiency in word processing and spreadsheet applications. Knowledge of Oracle Human Resources and Microsoft EXCEL and WORD a plus.
* Excellent independent research and project management skills.
* Superior attention to detail and to task-prioritization/organization under minimal supervision and in a fast-paced environment.
* Ability to convert strategic goals and objectives into implementable plans and programs
* Ability to present effectively to senior management team
* Ability to benchmark and articulate industry, trends and strategies through analysis, studies, and industry relationships and management to plan allocate resources, manage and lead people and coordinate resources.
* Ability to lead a team effectively with successful experience in conflict resolution, team building, interpersonal relationships, mentoring and motivating colleagues.
* Ability to effectively manage multiple projects, deadlines and initiatives simultaneously with ease and the ability to re-prioritize quickly.
* Ability to project and maintain a sense of calm into any challenging/difficult situation.
* Highly analytical abilities with strong business acumen and operational vision.
* Exemplary communication skills…oral, written, presentations, analytical studies, strategy plans, etc.
* Ability to operate effectively in an ambiguous environment
* Ability to effectively resolve most difficult disputes and business challenges using highly refined functional, partnering and leadership skills.
* Ability to ensure integration of planning and work across functional and business unit boundaries to maximize corporate-wide results.
* Highest levels of cognitive and adaptive ability.
* Ability to thrive in a high-paced, extremely energetic environment
* Proven record of successfully working in a consultative manner with every level of internal and external customer, including executive and senior management.
Additional Data
* 401(k) Retirement Plan with Employer Match
* Medical, Vision, Prescription, Telehealth, & Dental Plans
* Life & Disability Insurance
* Paid Time Off & Extended Illness Days Offered
* Colleague Referral Bonus Program
* Tuition Reimbursement
* Commuter Benefits
* Dependent Care Spending Account
* Employee Discounts
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer, including disability/veterans
Medical Assistant, X-Ray
Care ATC Inc. Job In Garland, TX
CareATC: Provide patient care the way you always envisioned within a Health Center setting. About This Opportunity: We are looking for a Clinical Assistant, with Limited License in Radiography (LLR). This role requires excellent customer service skills, excellent patient care skills, great communication, and concierge level customer service!
The Role of the Clinical Assistant with LLR:
* Greet patients, general administrative duties using company assigned electronic medical record
* Measure and record vital signs, collects blood and urine as needed while keeping exam rooms clean and disinfected between patients.
* Clerical responsibilities including registration, answering phones, scheduling and referral management
* Exhibit good clinical judgement within the scope of the Limited Licensed X-ray role with or without direct supervision
* Follows all clinical, Limited licensed x-ray scope and clerical protocols per company policy and state guidelines.
* Prepares patients for radiologic procedures. Protects patient, self, and other staff from radiation hazards. (Performs routine x-ray exam and procedures while following scope of work for a limited licensed X-ray tech in the state of TN.) Takes X-rays following established procedures for patient care and safety, which involves setting up and operating radiographic equipment used in the medical diagnosis and/or treatment of patients while implementing infection control procedures for the work area. Positions patients and takes X-rays of specific parts of the patient's body as requested by Provider) Ensures x-ray has a clear image, retaking image(s) as appropriate. Sends image to appropriate provider for review
* Maintains and documents required records in EMR, including but not limited to patient records, daily logs, and monthly/quarterly reports. Performs quantity and quality control checks to assure X-ray unit meets standards required by rules & state regulations, and departmental policies. Complies with safety standards including using dosimetry badge while performing x-rays.
* Cleans, maintains, and makes minor adjustments to radiographic equipment, including determining equipment servicing and repairs.
* Maintains and orders radiographic supplies as necessary
* Other duties as assigned.
* Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
* Prepare patients for physical examinations, including taking vital signs and any required or requested testing
* Assist providers during examination and treatment
* Maintain accurate occupational health records and ensure compliance with relevant regulations (e.g., OSHA, DOT).
The CareATC Difference:
Our unique model partners directly with the employer and does not use the traditional fee-for-service health care. This allows physicians and their clinical staff to focus on being the patient centered medical home for their patients and are not burdened by managing the financial aspect of the business.
Our structure is a win for:
* The Patient- little or no cost for excellent medical care nor dispensed medication
* The Staff- consistent schedule allowing for work life balance, no on-call schedule or holiday schedules. Allows for consistent income with manageable productivity expectations.
* The Employer- an excellent benefit resulting in happier, healthier employees and families which will reduce the costs on their medical plans.
Qualifications:
Education:
* High school diploma or general equivalency diploma (GED) plus one of the following:
* Medical Assistant certification or diploma from an accredited MA program
* Or 1 year relevant work experience or on the job training in lieu of certification or diploma
* Emergency Medical Technician
* Military trained medic
* Entry through approved CareATC Internship Program or school sponsored externship program
* Completion of Limited License X-ray course from an accredited program and holds a license/certification for that State
* Must have Limited License Certification from the American Registry of Radiologic Technologists (AART) Limited Scope of Practice in Radiography examination in the State in which you practice.
This is a 40 hour work week opportunity with eligible benefits.
7AM-4PM Monday-Friday
Experience:
* Minimum one year of recent experience in a medical setting is strongly preferred.
* Must possess a current BLS, CPR certification and current health records with the appropriate documentation for immunizations to work in the health care field (hepatitis B and tuberculosis).
Perks:
* Clinic and medication provided at low or no cost to employee and dependents.
* Competitive Salary
* Full benefit package, for eligible roles, including Medical, Dental Vision, 401K, PTO, Disability & Life Insurance, Wellness Program and much more.
X Ray Technician Limited Scope
Fort Worth, TX Job
Schedule: Full Time / 40 hours a week / M-F 8a-5p / Rotating Saturdays Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The X Ray Limited Scope & Medical Support Specialist performs routine x-ray, medical, and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This position will also perform routine X-ray examinations in accordance with Concentra policies, practices, and procedures and applicable regulations. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. Also will ensure that every patient is treated with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.
Responsibilities
X-ray Technician Duties
* Prepare patients for radiologic procedures. Escort patients to dressing and x-ray rooms, provide verbal and/or written instructions and assist patients in positioning body parts to be radiographed. Explain procedures and observe patients to ensure patient care, safety and comfort during the x-ray exam
* Operate radiologic equipment to produce images of the body for diagnostic purposes. Position radiologic equipment and adjust controls to set exposure time and distance according to specification of examination. Take x-rays following established radiologic requirements and regulations to ensure patient care and safety
* Use radiation safety measures and protection devices to ensure safety of patients and team members
* Ensure radiologic equipment remains in working order. Report equipment malfunctions to Center Operations Director
* Ensure all Radiology workflows are followed and all Radiology reports cross correctly to EMRFollows documentation procedures and completes required documentation related to patient x-ray visit.
* Maintain all x-ray equipment, including calibration, QA/QC procedures, and record keeping in accordance with current policy and procedures
Medical Support Specialist Duties
* Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
* Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing
* Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
* Assist providers during examination and treatment
* Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
* Prepare and assist clinician with procedure set up and injury care
* Apply bandages, dressings and splints as ordered by the treating clinician
* Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
* Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
* Maintain supplies, clean rooms and equipment, and stock exam rooms
* Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
* Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
* In partnership with center leadership, assist with patient flow and volume
* Keep patients informed of expected wait times during all aspects of the center visit
* Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
* Ensure accuracy in documentation
* Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
* Follow HIPAA guidelines and safety rules
* Attend center staff meetings or huddles as required
* Assist in maintaining a neat, clean, and orderly appearance throughout the facility
* Complete any applicable training including but not limited to clinical competency training that occurs monthly.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
* High school graduate or GED equivalent
* Certifications and/or Licenses:
* Completion of state approved Limited Scope Technician certificate program and license by the state in which employed, if applicable.
* CPR/First Aid Certification
Job-Related Experience
* Customarily has at least six months or more of medical assistant experience with knowledge of medical procedures and medical terminology
* Customarily has at least six months of demonstrated experience in X-Ray and familiarity with routine medical procedures
* Working knowledge of occupational medicine requirements (state specific) is preferred with prior medical office, healthcare and/or customer service-related experience.
Job-Related Skills/Competencies
* Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
* Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
* Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
* The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
* Able to communicate both verbally and in writing in a clear, and professional manner
* Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
* Must participate in initial and ongoing training as required
* Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
* Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
Additional Data
* 401(k) Retirement Plan with Employer Match
* Medical, Vision, Prescription, Telehealth, & Dental Plans
* Life & Disability Insurance
* Paid Time Off & Extended Illness Days Offered
* Colleague Referral Bonus Program
* Tuition Reimbursement
* Commuter Benefits
* Dependent Care Spending Account
* Employee Discounts
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer, including disability/veterans
Referral Coordinator
Plano, TX Job
Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Do you want to use your problem solving skills and knowledge of customer service to help improve the health of America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first.
Responsibilities
Position Summary
The Referral Management Coordinator maintains high standards for quality and an exceptional patient experience in accordance with Concentra's policies, procedures and applicable regulations. The Referral Management Coordinator processes referrals requests and authorizations while working closely with physicians, employers and payors. Customer services is a top priority in order to achieve a positive impact on the cost and quality of care rendered to injured employees.
The Details
* First point of escalation for all case related issues requiring guidance
* Responsible for daily completion of assigned patient referrals, while meeting production requirements
* Reviews, processes and supports Specialist referral requests by Concentra sites as defined by the market
* Obtains authorization for Specialist referrals and schedules appointments accordingly
* Ensures that appropriate networks and Concentra Advanced Specialists are used when applicable
* Provides all necessary information such as medical records, prescriptions, etc. to payor
* Communicates with stakeholders, payor, employer, and patient as appropriate
* Records all appropriate information via OA/CR module of OccuSource per Concentra policy
* Builds relationships with provider, employer and payor communities
* Identifies trends or patterns in missed capture and opportunities to gain capture; communicates these ideas and trends to Lead and Supervisor
* Handles calls according to the call guidelines of the department
* Participates in quality assurance processes including but not limited to the audit program, case reviews and training sessions
* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
Education/Credentials
* High school diploma or GED equivalent
* Associated Degree from an accredited college preferred
Job-Related Experience
* Customarily at least one year of demonstrated experience in medical environment - service delivery (referrals, claims, insurance, billing, etc.)
* Experience with Worker's Compensation preferred
* Proficiency with scheduling/insurance verification software
Job-Related Skills/Competencies
* Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
* The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
* Familiarity with Microsoft Excel, Outlook, Word
* Excellent communication skills and ability to communicate (both written and orally) effectively with colleagues at all levels of the organization
* Must display proper business etiquette and be skilled in the arts of diplomacy and tact
* Excellent time management skills including the ability to multitask and prioritize in a fast-paced environment
* Ability to build and maintain productive business relationships
* Exemplary ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
* Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
* Excellent writing and documentation skills
* Strong attention to detail
* Ability to work independently
* Ability to handle special projects
* Ability to handle multiple tasks, projects, duties, and priorities, when assigned
Additional Data
Employee Benefits
* 401(k) Retirement Plan with Employer Match
* Medical, Vision, Prescription, Telehealth, & Dental Plans
* Life & Disability Insurance
* Paid Time Off & Extended Illness Days Offered
* Colleague Referral Bonus Program
* Tuition Reimbursement
* Commuter Benefits
* Dependent Care Spending Account
* Employee Discounts
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an equal opportunity employer, including disability/veterans
Architect III, Infrastructure & Network
Addison, TX Job
Concentra is recognized as the nation's leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.
The Architect III, Infrastructure & Network (Senior) is responsible for designing and implementing complex infrastructure and network solutions that align with Concentra's strategic goals. This role involves assessing current infrastructure and network capabilities, identifying gaps, and proposing enhancements to ensure optimal performance and scalability. The architect will lead the integration of new technologies into existing systems while ensuring compliance with industry standards and best practices. Additionally, they will collaborate with cross-functional teams to develop comprehensive architecture frameworks that support business initiatives and drive innovation within the organization.
Responsibilities
* Design and lead architecture strategies for enterprise infrastructure and networking, including data centers, cloud environments, and hybrid systems.
* Develop network architecture and ensure secure, resilient, and highly available connectivity across all locations and platforms.
* Define and enforce infrastructure and network standards, best practices, and governance.
* Lead the evaluation and selection of infrastructure technologies, tools, and platforms.
* Collaborate with cross-functional teams to align infrastructure architecture with business goals and application requirements.
* Support infrastructure transformation initiatives, including cloud migrations and network modernization.
* Act as a technical advisor and mentor to infrastructure and network engineering teams.
* Ensure compliance with regulatory, security, and business continuity requirements.
* Oversee capacity planning, performance analysis, and infrastructure optimization initiatives.
* Document architecture designs, procedures, and systems configurations.
Qualifications
* Education Level: Bachelor's Degree; Major: Computer Science, Information Technology Systems
* Experience in lieu of required education is acceptable
* 10+ years of experience in IT, with at least 5 years in an architecture or leadership role overseeing infrastructure and networking.
* Demonstrate technical expertise, problem-solving skills and familiarity with enterprise storage environments.
* Experience with large heterogenous enterprise environments.
* Deep knowledge of enterprise network topologies, routing, switching, firewalls, VPNs, and SDWAN.
* Proven experience with on-premises data centers and hybrid cloud environments (e.g., AWS, Azure, GCP).
* Strong understanding of virtualization technologies (VMware, Hyper-V) and storage systems (SAN/NAS).
* Familiarity with Infrastructure-as-Code (Terraform, Ansible, etc.).
* Strong documentation and communication skills.
* Experience with Healthcare preferred
Job-Related Skills/Competencies
* Technology Thought Leadership: Expected to demonstrate strong communication skills, effective team collaboration, and the ability to influence stakeholders. They should possess problem-solving capabilities and adaptability to lead projects successfully while managing cross-functional teams.
* Technical and Non-Technical Communication: Expected to demonstrate strong verbal and written communication skills, actively listen to team members and stakeholders, facilitate discussions, and present complex technical concepts in a clear and concise manner. They should also be able to collaborate effectively with cross-functional teams and manage stakeholder expectations through regular updates.
* Advanced Problem Solving: Expected to demonstrate strong analytical thinking, creativity in developing solutions, andthe ability to evaluate complex problems. They must effectively communicate their thought processes and collaborate with team members to implement solutions that align with organizational goals.
* Critical Thinking: Expected to analyze complex infrastructure challenges, evaluate multiple solutions, and make informed decisions that align with organizational goals. This includes assessing risks, identifying potential impacts of decisions, and developing strategic plans based on logical reasoning and evidence.
* Mentoring and Coaching: Expected to demonstrate strong interpersonal skills, including the ability to mentor junior team members, provide constructive feedback, and foster a collaborative work environment. They should be adept at facilitating discussions, resolving conflicts, and guiding others in their professional development.
* Network Design Skills: Extensive experience in designing and implementing network architectures, including LAN, WAN, and cloud networking solutions. They should be proficient in using network design tools and methodologies to create scalable and secure network infrastructures that meet business requirements.
* Infrastructure Security Practices:Experience in designing and implementing security protocols for infrastructure systems, including firewalls, intrusion detection systems, and secure network architecture. Familiarity with compliance standards such as ISO 27001 and NIST is essential.
* Disaster Recovery Planning Skills: Extensive experience in developing and implementing disaster recovery plans, including risk assessment, business impact analysis, and recovery strategies to ensure minimal downtime and data loss.
Additional Data
Employee Benefits
* 401(k) Retirement Plan with Employer Match
* Medical, Vision, Prescription, Telehealth, & Dental Plans
* Life & Disability Insurance
* Paid Time Off
* Colleague Referral Bonus Program
* Tuition Reimbursement
* Commuter Benefits
* Dependent Care Spending Account
* Employee Discounts
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.
* This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*
Concentra is an Equal Opportunity Employer, including disability/veterans
Business Development Manager
Rowlett, TX Job
Benefits/Perks
Great small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, and more!
Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job SummaryTo sell and market urgent care medical services to local businesses, physicians, and consumers. The main focus will be to grow the patient counts per day, increase the number of local businesses using our services, and brand American Family Care to the consumer through marketing and sales events. Responsibilities
Increase the total number of patients per day
Develop strategies to increase market awareness of urgent care and occupational health services in the local area
Develop definitions of target markets, business opportunities, and customers through data mining, research, and experience
Represent the company through calling on local businesses, medical practices, presentations, or industry events and assume full accountability for the ongoing management of these opportunities
Develop and manage the departmental budget
Establish and maintain effective, positive working relationships with all departments, center, and corporate employees, and franchisees.
Other duties and responsibilities as assigned.
Qualifications
Bachelor's degree or relevant education
Successful experience developing, implementing, and achieving results with sales and marketing strategies
Ability to conduct face to face sales appointments, cold and warm calling, including but not limited to direct-to-consumer, business, and physicians
Strong organization and communication skills
Possess the skills to be independent, motivated, and results-driven in establishing new business, following through with communication with all accounts, and being held accountable for the growth of business
Compensation: $25.00 per hour
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Medical Billing Specialist
Addison, TX Job
Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward - always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.
The ideal candidate will perform under general supervision a variety of moderately complex to complex tasks related to ensuring timely and accurate medical billing and reconciliation of discrepancies. This includes electronic, paper and invoice billing and rebilling tasks. The position requires excellent communication, customer service and organizational skills. All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures.
Responsibilities
* Processes all billing, state reports/transcriptions as required by each state.
* Processes client bills with special billing arrangements/agreements.
* Monitors transcriptions hold reports.
* Monitors claims indexing reports.
* Monitors Electronic Data Interchange billing reports.
* Provides assistance to clients with special billing requests.
* Monitors claim hold reports, releases charges when appropriate.
* Thoroughly reviews bills for accuracy following all Central Business Office, market and state guidelines
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education Level: High School Diploma or GED
* Some college or specialty training in medical billing or equivalent job relevant experience preferred
Job Related Experience:
* 2 or more years' experience in medical billing
* Experience with a multi-location practice
* CPT/ICD-9/HCPC knowledge
Job-Related Skills/Competencies
* Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
* Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
* Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
* The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
* Strong computer skills
* Microsoft Word and Excel knowledge and experience
* Ability to operate 10 key numerical pad by touch
* Ability to work under tight time schedules
* Ability to set priorities and deliver in a fast-paced environment.
* Strong customer service and communication skills, ability to deal with service areas, consultants, and clients.
* Excellent problem-solving skills and ability to handle multiple tasks
* Ability to work independently
* Ability to be detailed oriented
* Ability to assist peers
* Ability to communicate verbally and in writing
Additional Data
Employee Benefits:
* 401(k) Retirement Plan with Employer Match
* Medical, Vision, Prescription, Telehealth, & Dental Plans
* Life & Disability Insurance
* Paid Time Off & Extended Illness Days Offered
* Colleague Referral Bonus Program
* Tuition Reimbursement
* Commuter Benefits
* Dependent Care Spending Account
* Employee Discounts
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer, including disability/veterans
Engineer, Business Intelligence ETL
Addison, TX Job
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.
Results-driven Senior Data Engineer with over 7 years of experience designing, developing, and optimizing robust ETL pipelines and large-scale data integration solutions. Adept at transforming complex business requirements into scalable, high-performance data systems that drive actionable insights and support strategic decision-making.
Proven expertise in end-to-end ETL development using modern data tools and technologies, including SQL, Python, Spark, and cloud platforms such as AWS and Azure. Skilled in architecting and maintaining data warehouses, data lakes, and real-time streaming solutions to ensure data quality, reliability, and accessibility across diverse enterprise environments.
Recognized for cross-functional collaboration, mentoring junior engineers, and leading initiatives that enhance data platform performance, reduce processing times, and improve data governance. Committed to delivering high-impact solutions that align with business goals, empower analytics, and support data-driven innovation
Responsibilities
Lead the design, implementation, and optimization of ETL/ELT pipelines for large-scale data ingestion and transformation across cloud and on-premise platforms.
Develop, deploy, and maintain SSIS packages to extract, cleanse, and load data from disparate sources, ensuring performance efficiency and data consistency across environments.
Write, optimize, and maintain complex stored procedures, functions, and views in SQL to support transformation logic, business rules, and operational reporting needs.
Collaborate with business stakeholders and analysts to gather data requirements and deliver scalable data solutions aligned with organizational goals.
Build and maintain robust data models, metadata repositories, and data dictionaries to support analytics, self-service BI, and compliance with data governance frameworks.
Monitor and troubleshoot data pipelines and ETL processes, ensuring high availability, accuracy, and reliability in mission-critical environments.
Lead the modernization of legacy ETL workflows by migrating to modern tools such as Azure Data Factory and AWS Glue.
Ensure data security, masking, and compliance with regulations such as HIPAA and HITRUST when working with sensitive healthcare or enterprise datasets.
Mentor junior engineers through code reviews, training, and architectural guidance, fostering best practices and knowledge sharing.
Qualifications
Education Level: Bachelor's DegreeMajor: Computer Engineering, Computer ScienceDegree must be from an accredited college or university.Experience in lieu of required education is acceptable: Yes
* Minimum 10 years' experience as an ETL developer with proven track record of successful project implementation
* Minimum of 6 years' experience in reports and data warehouse development
* ETL/ELT Development: Lead the development of secure and compliant ETL/ELT pipelines for healthcare data using AWS Glue and Azure Data Factory integrating clinical, claims, EHR, and operational datasets from various healthcare systems.
* Programming & Scripting: Strong experience using SQL to transform large-scale healthcare datasets (e.g., HL7, FHIR, CCD/CCR formats) and ensure data accuracy. Used Python and Scala to build automated data validation scripts for PHI/PII masking, quality checks, and HIPAA compliance.
* Data Warehousing & Cloud Platforms: Designed and maintained cloud-based healthcare data warehouses using Snowflake and Azure Synapse Analytics, supporting advanced analytics, population health insights, and value-based care reporting.
* Data Modeling & Architecture: Created healthcare-specific data models including dimensional models, star schemas, and FHIR-based structures, enabling efficient data analysis for regulatory reporting, HEDIS, and risk stratification.
* Cloud Infrastructure & DevOps: Deployed secure, HIPAA-compliant infrastructure using Terraform, CloudFormation, and CI/CD tools like GitHub Actions and Jenkins to automate the release of data pipelines and minimize operational overhead.
* Monitoring & Observability: Established robust monitoring of sensitive data pipelines using CloudWatch, Datadog, and ELK Stack, with alerting mechanisms to flag anomalies, failed loads, or data quality issues in protected health data (PHI) environments.
Non-Technical Skills
Project Leadership: Experience leading cross-functional initiatives and managing multiple stakeholders in fast-paced environments.
* Communication: Strong ability to explain complex data concepts to non-technical audiences and collaborate with cross-departmental teams.
* Problem Solving: Analytical mindset with a proactive approach to identifying inefficiencies, resolving data issues, and optimizing performance.
* Mentorship & Training: Passion for knowledge-sharing and fostering the growth of junior team members through mentoring and documentation.
* Agile Practices: Familiar with Agile/Scrum methodologies and contributing to sprints, stand-ups, and iterative development cycles.
* Strategic Thinking: Alignment of data solutions with broader business goals to support long-term growth and innovation.
Additional Data
* 401(k) Retirement Plan with Employer Match
* Medical, Vision, Prescription, Telehealth, & Dental Plans
* Life & Disability Insurance
* Paid Time Off & Extended Illness Days Offered
* Colleague Referral Bonus Program
* Tuition Reimbursement
* Commuter Benefits
* Dependent Care Spending Account
* Employee Discounts
Be part of a committed team that's growing fast and making a difference.
Concentra is an Equal Opportunity Employer, including disability/veterans
Physician Assistant - Primary Care
Careatc Job In Mesquite, TX
CareATC: Provide patient care the way you always envisioned within a Health Center setting.
About This Opportunity: CareATC is currently looking for an experienced primary care Physician Assistant to work collaboratively with the interdisciplinary clinic treatment team to provide exceptional patient care. The CareATC approach to is to work with our patient population to assist in chronic disease management through individual interventions, clinic support and ongoing education. The Physician Assistant will work collaboratively with the clinic staff to provide high quality, comprehensive primary care.
The Physician Assistant will be providing primary care in a clinic setting in Mesquite, TX. You will work alongside another advanced practice clinician and a seasoned support staff of a Clinic Operations Manager and Medical Assistants. The clinic hours are Monday - Friday 7am-530pm. This is a full time, 40 hour per week opportunity with full benefits. Enjoy a great work life balance with daily admin time and a low patient volume, no weekends, and no call!
The CareATC Difference:
Our unique model partners directly with the employer and does not use the traditional fee-for-service health care. This allows providers and their clinical staff to focus on being the patient centered medical home because they are not burdened by managing the financial aspect of the business.
Our structure is a win for:
The Patient - little or no cost for excellent medical care and dispensed medication.
The Clinician - consistent schedule allowing for work life balance, no on-call schedule or holiday schedules. Allows for consistent income with manageable productivity expectations.
The Employer - an excellent benefit resulting in happier, healthier employees and families which will reduce the costs on their medical plans.
Qualifications:
Must see children ages 2+
Provide Virtual care to patients when needed and clinically appropriate
Experience providing primary care and diagnostic services in a clinical setting
Experience prescribing appropriate medications, treatments, and health regimens to treat patient health Issues
DEA required for prescribing and dispensing
Ability to pass on-site credentialing
Current license in the state(s) where Physician Assistant will practice
Comply with all medical laws and HIPAA standards
Strong desire to promote health, disease management and prevention.
Perks:
Exclusive Patients, No Walk-ins, No On call or Holiday Shifts
Excellent compensation packages based on experience.
Longer than average appointments to allow more 1-1 patient time.
Well Trained medical assistants
Clinic and medication are low to no cost to patients
CEU reimbursement
Malpractice Insurance including tail coverage
Full benefit package including Medical, Dental Vision, 401K, PTO, Disability & Life Insurance, Wellness Program and much more.
IS Project Manager
Addison, TX Job
Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. The IS Project Manager is responsible for the successful management of multiple information services (IS) projects, including infrastructure and software development. This colleague is responsible for ensuring projects adhere to defined timeframes, specifications, funding parameters in accordance with Concentra and department policies, practices, and procedures. Additionally, Project Managers for multiple teams will report directly to the Senior Project Manager, as it pertains to implementation, deliverables, and status reports for assigned projects. The Senior Project Manager will oversee larger or more complex projects.
Responsibilities
The Details Report on project status, progress, metrics, risks, test results, and deployment activities Run projects on a day-to-day basis and delegate tasks to individual project managers Lead IS related projects as required. This task could include supervision of EPMO team members Provide coaching to Project Coordinators Review project proposal or phases to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources Establish scope document, work plan and multi-disciplinary staffing for each phase of the project and arrange for recruitment or assignment of project personnel Provide big-picture assistance to the organization and manage all aspects of related projects to ensure alignment of the overall program with strategic business objectives Confer with project staff to develop a work plan appropriate to the context and objectives of a project Coordinate with resource owners to assign duties, responsibilities, and scope of authority. Integrate any/all team subplans into a larger master project plan Review status reports prepared by project personnel and modify schedules or plans as required. Ensure adherence to quality standards and review all project deliverables Establish, schedule, and facilitate regular status meetings with project personnel. Document agendas and minutes for all status meetings and assign action items as appropriate Direct and coordinate activities of project personnel to ensure project progresses on schedule and within prescribed budget Maintain issue list, proactively escalate issues to project and departmental leadership to mitigate risk. Recommend and take action to direct analysis and solution of problems Prepare and present project reports for management, client, or others Follow departmental start-up, implementation and close down procedures for managing projects
Participate in technical assessments and business process workflow review and documentation. Identify and document opportunities for increasing efficiency This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Qualifications
Scope Measures Direct reports: No Indirect reports: No Budget responsibility: Yes Education/Credentials Bachelor's degree in related field from an accredited college or university or equivalent education and experience In lieu of undergraduate degree, the ratio is 2:1 meaning one year of college equals two years of work experience and vice versa PMP Certification preferred Job-related Experience Customarily has at least five years of project management experience that spans across business units, allowing them to work in all types of industries and organizations Experience working with business stakeholders Experience with and understanding of full project or product lifecycle Agile/Scrum Master experience preferred but not required Job-related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes Working knowledge of project management methodologies Has considerable expertise as it relates to specialized process improvement initiatives Ability to demonstrate leadership, drive results, solve problems, and possess interpersonal skills from prior work situations Proficiency with project management tools and related technology Exhibits superior teamwork skills Strong interpersonal and communication skills a must Effective communication skills. Ability to read, write, and speak in a professional manner Excellent analytical and problem-solving skills are essential
Ability to effectively multi-task and adapt to changing business priorities
Additional Data
Physical/Mental Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously sitting for extended periods, frequently to occasionally standing and walking. May continuously utilize hands and fingers for typing, flex or extend wrist to perform other job-related tasks. The employee is continuously required to use hands and fingers to feel, handle, or operate PC, office equipment and/or other equipment. Due to the nature of this position, an employee can expect heavy computer usage requiring wrist flexion/extension for at least 8 hours per day. Occasional stooping, pushing, pulling, reaching or overhead reaching, and climbing in the performance of work. The ability to hear and understand with clarity and detect sound, and have conversations with staff, customers, management, etc. Hearing within the acceptable range for telephone and in-person contacts. Normal or corrected vision to acceptable levels for office work. The ability to lift/carry up to 10 pounds. The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. In this position, the employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care. Travel: Minimal (may include overnight) travel up to 10% by land or air is required of employee in this position. While traveling the employee may encounter varying weather conditions, road and walking surfaces and will need to adjust to those conditions (i.e., inclement weather, slippery surfaces, wet surfaces, uneven surfaces, humid, cold or hot temperatures, etc.). Also, while traveling the employee will need to adjust to the physical demands that may include lifting to place luggage in overhead bin(s), standing in line(s), walking, sitting for unknown periods of time, and other physical demands that traveling may impose on a person. EEO Statement Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Disclaimer This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for this position.