Career agent job description

While delivering innovative solutions, exceptional service and trusted results, the Career Agent will provide case management services to assigned TANF customers with sensitivity to individual needs, ensuring clients receive sufficient guidance and the support necessary to reach their employment goals, including life skills, educational and vocational training, barrier removal, job preparation/readiness and employment. Additionally, the Career Agent will produce outcomes as stated in the client contract.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
•Provide career counseling and intensive case management services that support and facilitate customers’ progression and compliance with TANF/VIEW programs;
•Complete intake and eligibility determination, assess jobseekers’ employment and training needs and abilities through interviewing, testing and other methods;
•Coordinate all services and ensure that customers are making meaningful progress towards preparing for, finding and retaining employment;
•Perform program’s intake assessment by thoroughly completing all intake forms to include but not limited to reviewing assessments and initial individual responsibility plan’s (IRP) with the customer, conduct in-depth discussion with customer about assessment results and develop and/or amends customer’s IRP;
•Counsel customers on the local labor market, available job opportunities, training programs and other services, referring individuals to appropriate services and follow-up on those activities;
•Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements with all policies and procedures;
•Participate in regular staff meeting, staff training, supervisory sessions, and accept the responsibility of aiding the development of positive team relationships;
•Conduct orientation sessions, workshops, job clubs and other group presentations;
•Meet and/or exceed program benchmarks, completing all required reports as required

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

EDUCATION and/or EXPERIENCE:
•Any combination of education and/or experience equivalent to graduation from an accredited college or university with Bachelor’s degree in business, education, public administration, behavioral science, human service, social work, counseling, psychology, or criminal justice or related field.
•Candidates with substantial case management and/or eligibility experience; a strong background in the delivery of services, the ability to read and interpret policy and procedures
•Experience working with disadvantage populations
•Demonstrated proficiency with the Internet, E-Mail, Microsoft Office (Outlook, Word, PowerPoint, and Excel
•Two years’ experience working in an outcome-driven environment.
•Excellent interpersonal, project and time management, customer service, organizational, and communication skills, both oral and written required.
•Familiarity with, or the ability to, learn Federal, State, and Local Temporary Assistance to Needy Families (TANF) rules and regulations required.
•Ability to manage unforeseen situations with tact and diplomacy, demonstrating a high level of professionalism and integrity at all times.
•An ability to work cooperatively with all levels of the organization staff.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The location has high traffic with the noise level in the work environment usually moderate.