Career Connections jobs - 56 jobs

Home (***************************** »Job Details **Dynamics 365 Customer Service & Omnichannel Consultant** Information Technology Other Language English Apply Now (*************************************************************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** The Dynamics 365 Customer Service & Omnichannel Consultant is responsible for delivering functional consulting across the Dynamics 365 Customer Service and Omnichannel workloads. This role works directly with clients to design and optimize case management, contact center operations, routing strategies, and multi-channel engagement using Microsoft's Customer Service and Omnichannel capabilities. **Responsibilities** Experience facilitating workshops, documenting requirements, and designing functional solutions. Excellent communication and client-facing skills. + Lead workshops with business and contact center stakeholders to gather requirements related to Customer Service and Omnichannel processes. + Design and configure Dynamics 365 Customer Service features including: Case management Queues and routing rules SLAs and entitlements Knowledge management Customer Service workspace + Implement Omnichannel capabilities such as: Live chat Voice SMS and social channels Unified routing Workstreams, sessions, and agent scripts Supervisor dashboards and real-time insights + Define and optimize end-to-end customer interaction flows. + Collaborate with technical teams on integrations (IVR/telephony, bots, backend systems), data migration, Power Automate flows, and custom solutions. + Advise clients on best practices, governance, and the Microsoft Customer Service & Omnichannel roadmap. + Assist in pre-sales activities by preparing demos and solution overviews when required. **Qualifications** + 8-10 years of experience implementing Dynamics 365 Customer Service and/or Omnichannel solutions. + Strong functional understanding of contact center operations, case management, and multi-channel communication processes. + Hands-on experience configuring: Queues, routing rules, SLAs Knowledge base Omnichannel workstreams, channels, and unified routing Agent experiences (Agent Workspace, Customer Service Workspace) + Familiarity with Power Platform and Dataverse (Power Automate, Power Apps). The base salary range for this position is **$106,000 - $140,000** plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The deadline to apply for this position is 01/14/2025 \#LI-Remote \#ConcentrixCatalyst \#WFH

Home (***************************** »Job Details **Director, Account Management, Automotive** Account Management (******************************************************** Management) Language English Apply Now (*************************************************************************************************************************************** **Summary** We're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures. The Account Executive plays a key role with the Go-to-Market organization managing specific accounts on a day-to-day basis. Reporting directly to the Sector Portfolio* Leader, the Account Executive is responsible for developing, nurturing and retaining client relationships. **Description** Sector Knowledge and Expertise: - Demonstrates a clear understanding of client's business, its objectives, strategy and industry where they operate. Supports the Portfolio Leader in the development of portfolio/sector strategy. - Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector. - Leverages expertise and communication skills to speak at forums both internally and externally. Account Management and Business Growth: - Builds and maintains strong, long-term relationships with assigned clients. These relationships should reflect coverage of the client's comprehensive buyer personas, including but not limited to the CIO, CMO, CTO and CXO ensuring a partnership charter with their team. - Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross-selling and up-selling opportunities and incorporates the full extent of Concentrix services. Ensures Financial KPIs (revenue, new business signings, gross margin) are met, maximizes the share of TAM (total addressable market) within client(s). - Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships). Aligns Concentrix Technology solutions with client's business opportunities and strategy. - Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations. - Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account. - Proactive Risk Management: mitigating financial, competitive, and technological threats. - Achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations. Works closely with Client Success, Practices, Catalyst, etc. to ensure consistent, high quality service delivery. Drives development and monitoring of improvement plans if required. - Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates, escalating to Portfolio Leaders when necessary. - Analyzes market trends and client data to identify growth opportunities and makes informed recommendations to the client. - Assists Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies and meeting business objectives. Collaboration and Coordination: - Works closely with Portfolio Leaders, Sector Leads, and other internal teams to align account activities with overall business goals. - Leverages internal resources and expertise to deliver high-value and profitable solutions to clients. - Collaborates with the broader account team by sharing insights, best practices, and assisting with account-related tasks. Reporting and Analytics: - Monitors and reports on account performance, tracking key metrics, and reports on progress to Portfolio Leaders. - Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings. - Prepares and delivers regular reports and updates to clients on account performance and metrics. Professional Development: - Stays updated on industry trends, emerging technologies, and best practices in account management. - Participates in training and development programs to enhance skills and knowledge. - Actively seeks opportunities for professional growth and career advancement within the organization.

Home (***************************** »Job Details **Cybersecurity Consultant - Cloud & AI Governance** Information Technology Other Language English Apply Now (***************************************************************************************************************** **Description** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We're looking for aCybersecurity Consultant - Cloud & AI Governance with deep expertise in the Microsoft ecosystem to advise enterprise customers and lead strategic AI security initiatives. **What You'll Do:** + Lead customer workshops to assess AI readiness, focusing on identity, data, and compliance. + Define and implement AI governance frameworks addressing policy, access control, data protection, and risk management. + Translate Microsoft security and compliance capabilities (Entra ID, Purview, Defender, M365, Azure AI) into actionable recommendations. + Advise on secure adoption of generative AI tools such as Microsoft Copilot, Copilot Studio, and Azure AI Foundry. + Design approaches for data boundary enforcement, labeling, DLP, and prompt-safety controls. + Review identity and access management for AI workloads, including MFA, Conditional Access, and privileged identity controls. + Recommend monitoring, auditing, and incident-response strategies for AI misuse or data leakage. + Present findings and next steps to IT management stakeholders with clear business and compliance implications. **Top Skills & Expertise:** + Cloud Security Architecture within the Microsoft ecosystem + AI Governance Framework Design and responsible AI deployment + Compliance & Regulatory Alignment (GDPR, ISO/IEC 42001, NIST AI RMF) + Microsoft Purview & Fabric for data classification, labeling, and DLP + Consulting & Executive Communication + Incident Response & Monitoring Strategy + Program Delivery & Stakeholder Engagement. **Required Qualifications:** + 5+ years in cloud security, compliance, or architecture, ideally in enterprise Microsoft environments + Experience advising enterprise customers on secure adoption of M365 & AI workloads (Copilot, Copilot Studio, AI Foundry) + Hands-on knowledge of Microsoft Entra, Defender for Cloud Apps, Azure Policy, Microsoft Purview, Microsoft Fabric, and M365 Administration + Strong understanding of responsible AI, privacy by design, and regulatory compliance + Excellent written and verbal communication skills for executive-level engagement. **Preferred Experience:** + Consulting or customer-facing experience at a major Microsoft partner + Familiarity with AI governance frameworks, model risk management, and data-driven decisioning + Experience with RACI models, acceptable-use policies, or risk registers + Exposure to FinOps or cost optimization in Microsoft 365 and Azure environments. **Required Certifications:** + Microsoft Certified: Cybersecurity Architect Expert (SC-100) + Microsoft Certified: Information Protection Administrator (SC-401) + Microsoft Certified: Azure Security Engineer Associate (AZ-500) + Bonus: Microsoft Certified: Azure AI Engineer Associate (AI-102) or equivalent. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is $120k-$135k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days. The deadline to apply for this position is 1/16/2026. \#WAH #WFH #LI-Remote

Home (***************************** »Job Details **Dynamics 365 Sales Consultant** Information Technology Other Language English Apply Now (************************************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** The Dynamics 365 Sales Consultant is responsible for delivering functional consulting services focused on the Dynamics 365 Sales (CRM) workload. This role works directly with clients to understand business needs, design solutions, configure the platform, and support successful adoption of Sales features within Dynamics 365 and the Power Platform. **Responsibilities** · Conduct workshops with business stakeholders to gather and analyze Sales-related requirements. · Configure and customize Dynamics 365 Sales components, including entities, forms, views, dashboards, charts, and business processes. · Implement Sales capabilities such as lead and opportunity management, forecasting, product/catalog setup, sales pipelines, and reporting. · Develop functional specifications, process flows, documentation, and training materials. · Advise clients on best practices for Sales processes and CRM usage. · Prepare demos and contribute to pre-sales activities when needed. · Stay current on the latest Dynamics 365 and Power Platform updates, AI features, and Microsoft roadmap. **Qualifications** · 8-10 years of experience implementing Dynamics 365 Sales or other CRM platforms. · Strong functional understanding of the end-to-end Sales lifecycle (lead → opportunity → quote → order). · Experience configuring Dynamics 365: forms, views, charts, business rules, workflows, and sales processes. · Familiarity with Power Platform (Power Automate, Power Apps, Dataverse). · Excellent communication skills and experience working directly with clients. · Ability to translate business requirements into functional designs and system configurations. **Preferred Qualifications** · Microsoft certifications such as: o MB-210: Dynamics 365 Sales o PL-200: Power Platform Functional Consultant · Experience with Customer Service or Marketing modules (nice to have). · Consulting or enterprise project experience. · Exposure to integration patterns, data migration, or reporting tools (Power BI). **Soft Skills** · Strong problem-solving and analytical ability. · Clear communication and workshop facilitation skills. · Customer-oriented mindset focused on delivering value. **Salary Range:** At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is **$106,000 - $140,000** plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is 01/14/2025 \#LI-Remote \#WFH \#ConcentrixCatalyst

Configure Consulting We specialize in Staff Augmentation and Consulting Services across HP Software, VMWare, EView Technology and other IT Operations vendor portfolios. Our unique quick-start solutions are designed to empower IT operations teams with the efficiency, stability and top performance in the delivery of business services. Proven implementation success with numerous fortune 500 clients 100s of successful projects across numerous industries Certified and experienced consultants and thought leaders Emphasis on best practices, lessons learned and strategic guidance Supporting clients across North America Unique offerings such as quick-start and upgrade factory Job Description Network Automation Administration: • Administer the environment o Issue case tickets to HP Support on behalf of CUSTOMER o Investigate and deploy support provided fixes for new devices • Investigate, design, plan and implement security standard practices • Work open tickets/cases to completion • Correct application performance o Investigate database exclusive locks o Work with DBAs to correct issues o Work with Unix administration to correct issues • Administer Supplier's recommended practices for application, database, Linux as it pertains to Network Automation • Large log file implement log rotation (i.e. audit_log.txt) • Update and expand CUSTOMER troubleshooting guide • Upgrade and test all environments to 9.22.01 • Disaster Recovery - planning for an active/active scenario • Projects: o support and integrate new systems, reports with HPNA o Investigate, design and deploy new device features within HPNA • Customer board (one (1) web page view of health of cores/database/satellites) o Custom development may need a remote resource(s) other than the on-site Technology Consultant. o The Supplier is expected to take requirements provided by CUSTOMER and add related requirements on behalf of CUSTOMER, that will be provided to the Customer board development person(s). o The Supplier is to verify the test requirements are completely met and implement the new functionality to all environments. o Any HPNA customizations performed will leverage documented APIs, and CUSTOMER will be advised on the pros and cons of the customizations before they are implemented. Additional Information Role: Network Automation Administrator (tier III) Location: Columbus, OH Job Status: Contract Start Date: 09/28//2015-10/23/2015 Mode of interview: Telephonic Salary: negotiable

As a Legal Assistant you will support the in-house U.S. Legal Immigration team which manages all government filings for Concentrix's sponsored work visas and directly supports sponsored employees throughout the immigration process. Your primary role will be to process incoming mail, send out physical filing packages, triage communications, and coordinate with various departments within the company. Essential Responsibilities: Mail and Document Management: Process and save notices, update data in case management systems, and coordinate document shipments via FedEx for all departments at the Cincinnati office. Email and Communication: Manage and organize email inbox, respond to simple requests, and ensure proper routing of action items to team members. Application Processing: Prepare, organize, and log application materials; ensure final copies are filed and necessary updates are communicated. Document Preparation: Draft a variety of letters and basic immigration forms, under supervision of paralegals and attorney. Audit and Administrative Support: Perform ongoing audits, maintain templates and training documents, and assist with purchase orders and invoice tracking. This is a part-time position with flexibility to work 3 or 4 days per week. Candidate profile: This is an onsite position and ability to work at our Cincinnati, Ohio location is a requirement Bachelor's degree or equivalent work experience is a requirement. Prior experience as a legal assistant in a legal office or in an immigration legal department preferred. Attention to detail for preparing and proofreading legal documents accurately. Process-oriented, with experience working on repetitive legal tasks Strong organizational and time-management skills to handle competing priorities Proficiency in legal software and general office productivity tools. Excellent communication and interpersonal skills, with the ability to communicate effectively with internal key stakeholders from different teams, cultures, and backgrounds Ability to handle confidential information with discretion. The base salary range for this position is $19.9- $25 hourly (pay rate will not be below applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline for applying for this position is Jan 9, 2026. Location: USA, Cincinnati, OH Language Requirements: Time Type: Part time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

Home (***************************** »Job Details **Licensed Insurance- Sales Agent, P&C (Remote)** Language English Apply Now (****************************************************************************************************************************** CareerWebSite) **Summary** Licensed Insurance- Sales Agent, P&C (Remote) **Description** The Licensed Insurance Sales Agent (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) ****Must have an active resident license to sell Property & Casualty insurance with preferably NO Appointments **** **A NEW CAREER POWERED BY YOU** Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Best Company Culture** ," and " **Best Companies for Career Growth "** awards every year? Then a remote Licensed Property & Casualty Insurance Sales Agent position at Concentrix is just the right place for you! As a remote Licensed Property & Casualty Insurance Sales Agent, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **WHAT YOU WILL DO IN THIS ROLE ** As a Licensed Property & Casualty Insurance Sales Agent working from home, you will: + **Sell** insurance products by gathering information, generating quotes, and binding policies while meeting performance goals. + Respond to inbound customer and agent inquiries related to policy coverage, billing, and service using clear and confident communication. + Resolve questions and service issues that require a valid insurance license with professionalism and accuracy. + Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction. + Educate customers on policy options and documentation, clearly explaining the required steps or updates. + Identify opportunities for cross-selling and upselling additional products that align with the customer's needs. + Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation. + Document interactions thoroughly to ensure accuracy, consistency, and continuity of service. + Work from a quiet, distraction-free home environment, maintaining professionalism in all communications. **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Licensed Property & Casualty Insurance Sales Agent (Remote) role include: + 1 + years of customer service and 6 months sales experience + Active resident license to sell P&C insurance + Verifiable High school diploma or GED + Strong computer navigation skills and PC knowledge + Proficiency in fast-paced multi-tasking with strong problem-solving skills + High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 40 Mbps download, combined 50 Mbps) + Must reside in the United States or have a valid U.S. address for residence **WHAT'S IN IT FOR YOU** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: + Starting wage will be between $18 and $19 (pay rate will not be below applicable minimum wage). Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. + Paid training (Classroom: 4 Weeks and Transition: 3 Weeks) + Lucrative employee referral bonus opportunities + DailyPay enrollment option to access pay "early," when you want it + Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarthChampions, and more + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + Work-from-home convenience with company-supplied technologies + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more + A range of other perks and benefits **REIMAGINE THE BEST VERSION OF YOU! ** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (********************************************************************************************* **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listedhere (********************************************** . Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: + English (************************************************************************************** + Spanish To request a reasonable accommodation please clickhere (***************************************************** . If you wish to review the Affirmative Action Plan, please clickhere (*********************************************** . \#wfh #wah

Mandatory Skills: • 3+ years experience with Sterling Order Management (OMS) Suite • 3+ Years experience in implementation of eCommerce solutions for multi-channels Retailers • 3+ Years experience in presenting to Customer Management / Stakeholders • 3+ Years experience in integrating Sterling Order Management (OMS) Solutions with downstream back office systems • 3+ Years experience in integrating eCommerce Solutions with Business Partners with various communications protocols (REST, WSDLs, Gateways, APIs, etc.) • Experience developement on eCommerce websites or other Internet transactional applications • Experience with end-to-end development, including back-end database layer, WCS, Sterling Order Management (OMS) application server/web server layer and UI layer • Integration experience with Third Party Applications (examples: Search Engines, Web Services, Tax Processors, Payment Processors, Fulfillment, Ad Engines). • Detailed knowledge of Service Oriented Architecture (SOA), Enterprise Service Bus (ESB), and Object Oriented Analysis and Design/Development (OOA/OOD). • Ability to think strategically and help development/architect teams for strategies and tactics that produce fast turnaround • Excellent personal communication, leadership, and organizational skills. Roles and responsibility • Design and develop ecommerce systems for fullfillment using Sterling Order Management (OMS) . • Contribute to the overall design and architecture of web applications. • Analyze and diagnose any issues that could adversely impact any functional capabilities of WebSphere Commerce applications. • Ensure that implementations meet the required scalability and reliability required for e-commerce operation. • Analyze and optimize database and core commerce functions • Web technologies/development (Java, J2EE, HTML, JSP, EJB, Rest services) • Experience in implementation, customization, and integration of Sterling Order Management (OMS) . • Work with various models in Sterling Order Management (OMS) . • Strong working knowledge and experience with JavaScript including AJAX/JSON and JavaScript application frameworks such as jQuery and Dojo. • Strong working knowledge of IBM DB2 database/SQL Desirable Technical / Functional Skills Work with different teams - Business, Solutions - Portal and team of Architects to create overall user interface, Implement solutions with complete considerations on Infrastructure capability, performance, supportability to achieve end user business results. Total experience in required skill (years) 6 + years Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: 2 Slots for phone interview: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

Home (***************************** »Job Details **Software Development Engineer in Test (SDET) with Java** Information Technology Other Language English Apply Now (*********************************************************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** **Job Title: Software Development Engineer in Test (SDET) with Java** **Location: Richmond, VA** **Job Summary** Concentrix is looking for a seasoned Software Quality Assurance Engineer with over 5 years of experience, particularly in testing Java applications. You'll be responsible for developing and executing test plans and scenarios, ensuring the delivery of high-quality software. Your role involves collaborating with Business/Product SMEs and development teams, utilizing your expertise in technologies like HTML, XML, Java, and TypeScript, as well as tools like Azure DevOps and GIT. You will actively engage in Agile Scrum processes, refine requirements, and conduct test scenario evaluations. Proficiency in automated testing using UFT, Playwright, and Selenium is essential, as is the ability to develop automation frameworks and integrate them into CI/CD pipelines. Your attention to detail and problem-solving skills will be key in delivering reliable software solutions. **Qualifications** + Adaptable and quick to learn complex software systems. + Extensive experience in software testing, particularly with Java applications, including functional, non-functional, integration, regression, and user acceptance testing. + Strong communication skills, both written and verbal. + Well-versed in test planning, creation, and execution. + Skilled in technologies like HTML, XML, Java, TypeScript, and frameworks such as React or Next.js. + Proficient with MS SQL databases, and version control systems like GIT. + Experienced with Azure DevOps tools. + Comfortable working independently or within a team. + Experienced with Agile Scrum methodologies. + Capable of reviewing requirements and test scenarios with developers and stakeholders. + Detail-oriented with a knack for identifying defect root causes. + Experienced in automated testing using UFT and tools like Playwright and Selenium. **Responsibilities** + Collaborate with Business/Product Subject Matter Experts to understand requirements. + Review requirements with developers and QA teams to ensure consistency and accuracy. + Develop, maintain, and execute test plans, scenarios, and cases based on requirement documents and logic extracts. + Record test scenarios, cases, and expected outcomes in the test management tool. + Create and execute test sets within the test management tool; analyze and report the test results. + Run complex SQL queries to verify correct data persistence in databases. + Document and track defects using the specified tool. + Participate actively in daily SCRUM meetings. + Deliver test scenarios and cases within the project timeline. + Identify test data requirements for execution and address data gaps in the test environment. + Recognize test cases suitable for automation. + Develop and review automation code according to BHE standards. + Develop and maintain automation frameworks (UFT, Playwright, Typescript, Java, Selenium) and integrate them into CI/CD pipelines. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary for this position is $92,250 - $124,964 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. **The deadline to apply for this position is: 12/26/2025**

Home (***************************** »Job Details **Executive Director- Business Development** Other Account Management Language English Apply Now (************************************************************************************************************************************* **Summary** Our Business Development Executive Directors enjoy the ability to leverage contacts across various verticals and a world class operations team to deliver the solution. Our team enjoys a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, and benefits, in a friendly, casual work environment. We are changing the game for our staff and our clients. **Description** Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world's best brands, including over 95 Global Fortune 500 clients and over 2000 clients worldwide. Our vision is to be the greatest customer engagement services company in the world, rich in diversity and talent - powered by creativity and technology. **_This position will be remote/WAH and can be performed anywhere in the United States of America._** **Essential Functions/Core Responsibilities** Overview: The Enterprise Seller is a complex deal creator and shaper that aligns to the prospect's imperatives and solves business problems that span the full breadth of Concentrix tech-powered solutions and human-centered services. They lead and manage the opportunity from initial sales qualification to pursuit to close, utilizing enterprise solution selling, practice area expertise and the development of productive relationships with key buyers and decision-makers at new clients. This is a strategic, individual contributor role who bring to bear the best of sales at Concentrix within a high culture team environment that positively encourages growth and development. Strategic Selling and Business Growth: - Acts as a creator and driver who can originate, shape, and commercially enable complex sales opportunities and maintain both an active priority target list and deal funnel as a result. - Proactively generates and builds new client relationships from qualification to close. - Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B and B2C organizations. - Acts as a proven storyteller who can build and maintain c-level relationships across multiple disciplines, lines of business, and strategic needs, with a targeted enterprise prospect, including but not limited to, IT, CX, Operations, HR, Finance and Procurement. - Provides effective and clear leadership to virtual pursuit teams featuring SMEs from multiple practices and disciplines of the company. Acts as an advisor and coach internally to develop win strategy through to close plan. - Articulates a compelling and differentiated value proposition to the prospect, that aligns to their business outcomes and industry context. - Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences. - Supports and leads business negotiation for complex transactions and opportunities. - Works closely with portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit. - Engages the global leadership as appropriate and shepherds the deal through the solutioning and approval process. - Provides discipline and rigor to the sales process as an expert on sales best practices. - Successfully leads and aligns a complex network of stakeholders, including interaction with senior management levels at a client and/or within Concentrix, involving negotiating or influencing significant matters. Knowledge and Expertise: - Builds and demonstrates a very clear understanding of the target client's business and their strategic business objectives and revisits these objectives in line with the client's strategic reviews - Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with their target client's industry sector. - Develops and executes the sales strategy across all appropriate levels of the target client organization. Can develop the long-term growth strategy for Concentrix within the allocated accounts and in line with the sector and portfolio strategy. Supports the Portfolio and Sector Leaders in the development of that sector strategy. - Leverages exceptional communication skills to speak at forums both internally and externally. Collaboration and Coordination: - Works closely with Portfolio Leads, Sector Leaders, and other internal teams to align sales strategies with overall business goals. - Provides effective and timely transition of the client relationships to the appointed Account Executive for sold deals - Leverages internal resources and expertise to develop and propose high-value and profitable solutions to clients. - Collaborates with Account Executives to understand the context of their respective accounts as well as with a broader sales and account management community by sharing insights, best practices, and assisting with sales-related tasks. Reporting and Analytics: - Monitors and reports on sales performance, tracking key metrics, and reports on progress to Sales Leaders. - Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings. - Prepares and delivers regular reports and updates to Leaders on sales performance and metrics. Professional Development: - Stays updated on industry trends, emerging technologies, and best practices in sales management. - Participates in training and development programs to enhance skills and knowledge. - Actively seeks opportunities for professional growth and career advancement within the organization. Qualifications: - Bachelor's degree in business administration, Marketing, or a related field with 10+ years of experience as a sales hunter (B2B sales) and individual contributor. - Demonstrated experience in the CX tech and/or BPO marketplace where they have experience of closing complex B2B deals. - Experience interacting with and selling to senior leaders across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc. - Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor. - Excellent problem-solving and conflict-resolution abilities. - Ability to analyze data and use insights to lead solution build processes and win strategy creation. - Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools. - Self-starter and strong time management skills. - Ability to work collaboratively within a team environment. The base salary range for this position is $152,480- $196,600 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. We accept applications for this position on an ongoing basis.

Home (***************************** »Job Details **Senior Solution Architect-Customer Experience - CX Solutioning** Other Account Management Language English Apply Now (*********************************************************************************************************************************************************************** **Summary** The Solution Architect position is a pre-sales role that is responsible for solutioning the professional services work required to create contact center automation solutions for clients. This role also acts as a consultant who performs in-depth discovery/due diligence sessions to uncover end user needs, automation opportunities, business case creation/justification, proposals, and ultimately content creation for contracts. **Description** **Essential Functions/Core Responsibilities** + Determines most appropriate solution in collaboration with Sales Rep and Sales Engineer, through participation in detailed discussions with clients, RFP/RFI documentation and/or other solution requests + Works collaboratively with the PS leaders and PS team to ensure the creation of a robust solution + Develops the solution approach along with the related estimated timeline, ROI models and presentation materials + Proactively identifies and resolves issues affecting the solution, timeline, and resources + Participates in discussions with Sales and Finance to evaluate pricing strategies and determine the ideal approach and approvals + Understands and escalates potential risk for all solution components and collaborates with the Solutions Director to identify potential risk abatement alternatives + Contributes to content for the creation of the scope of work document. + Facilities meetings to review pricing, staffing, timelines, contracts, and other presentation materials requiring agreement, as needed + Attends site visits in a variety of locations with Sales Rep and other key members + Performs research on customers/potential customers and/or vertical/industry to provide subject matter expert knowledge and identify opportunities to differentiate the Concentrix solution + Assists Sales Rep in gather the appropriate resources to adhere to Concentrix protections: Non-Disclosure Agreements, Deal Review, Legal, Security Risk/Controls, etc. + Continuous improvement of opportunity management process to enhance team's ability to become more efficient and deliver effective messaging **Candidate Profile** + Bachelor's Degree or 8+ year's related experience in one or more of the following areas: Consulting, user centered design, voice/digital bot/channels, customer experience, industry vertical(s), contact center operations, cloud services, sales support, or marketing + Experience with bots, self-service applications, communication channels such as Voice (IVR), Messaging/Chat (Omni), user experience design and CX best practices + Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates + Advanced Microsoft Office skills (excel, power point, word, visio) + Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment + Demonstrated ability to take initiative and ownership with focus on continuous improvement + Strong customer service disposition and sense of professionalism + Solid understanding of the organization's business operations and industry. Demonstrated business acumen + Demonstrated ability to comprehend, analyze, and interpret

Home (***************************** »Job Details **Inside Sales Rep - Remote (Automotive, Bilingual: English / Spanish)** Operations (************************************************************ Language English Apply Now (****************************************************************************************************************************** CareerWebSite) **Summary** Inside Sales Rep - Remote (Automotive, Bilingual: English / Spanish) **Description** **JOB DESCRIPTION** The Inside Sales Rep - Remote (Automotive, Bilingual: English / Spanish) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) **A NEW CAREER POWERED BY YOU** Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a remote Inside Sales Representative position at Concentrix is just the right place for you! As a remote Inside Sales Rep - (Automotive, Bilingual: English / Spanish), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **WHAT YOU WILL DO IN THIS ROLE** As an Inside Sales Rep - (Automotive, Bilingual: English / Spanish) working from home, you will: + Provide inbound and outbound customer support using a call flow guide in the customer's preferred language + Close sales, work on prospecting, negotiation, presentation, and use B2B and B2C skills + Use product knowledge, build client relationships, and find new ways to retain customers + Be detail-oriented when it comes to sales of products and services + Track, document, and retrieve information in databases + Offer additional products and/or services with every sale + Deliver expert customer experiences...with a smile. **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Rep - (Automotive, Bilingual: English / Spanish) (Remote) role include: + The ability to speak fluent Spanish and English + 1+ year of proven B2B experience (meeting quotas, working on commission, selling products and/or services) + Account Management experience preferred + Experience utilizing a CRM preferred (such as SalesForce) + A strong understanding of the sales/selling process, building relationships, communication skills, negotiation techniques, and closing deals + Open availability + A high school diploma or GED + A quiet, distraction-free environment to work from in your home + Proficiency in fast-paced multi-tasking + Eagerness to learn new technologies + Strong computer navigation skills and PC knowledge + A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) + High Speed internet (no wireless/hotspots or satellite) and a smartphone + Must reside in the United States and have a valid U.S. address for residence **WHAT'S IN IT FOR YOU** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: + The base salary range for this position is $15-$19/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. + DailyPay enrollment option to access pay "early," when you want it + Paid training and performance-based incentives + Lucrative employee referral bonus opportunities + Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + Work-from-home convenience + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." ** Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (********************************************************************************************* **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listedhere (********************************************** . Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: + English (************************************************************************************** + Spanish To request a reasonable accommodation please clickhere (***************************************************** . If you wish to review the Affirmative Action Plan, please clickhere (*********************************************** . \#wfh #wah

Home (***************************** »Job Details **Product Manager - Conversational AI Platform** Information Technology Other Language English Apply Now (***************************************************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** **Transform Enterprise Customer Service with AI-Powered Automation** Concentrix is looking for a technically-minded Product Manager with deep enterprise software experience to lead our conversational AI platform. If you have an engineering background and have built AI products that actually solve real business problems, we'd love to talk. **About the Role** You'll be the product leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice, chat, and messaging channels. This isn't just another chatbot - we're building intelligent, context-aware systems that handle complex, multi-turn conversations at enterprise scale. Our platform combines advanced natural language understanding with seamless integrations into existing enterprise infrastructure. You'll work directly with Fortune 500 customers who depend on our technology to handle millions of customer interactions while maintaining the quality and compliance standards their businesses require. **What You'll Do** **Strategic Product Leadership** + **Product Strategy** : Define the technical roadmap for our AI platform, balancing cutting-edge capabilities with enterprise reliability requirements + **Market Analysis** : Research competitive AI solutions and emerging technologies (including agentic AI approaches) to inform product direction + **Technical Decision Making** : Partner with engineering leadership to make architectural decisions that impact scalability, performance, and customer outcomes + **Stakeholder Alignment** : Translate complex AI capabilities into clear business value propositions for executive stakeholders **Cross-Team Technical Coordination** You'll orchestrate product development across four specialized engineering teams: + **Orchestration Team** : Conversation flow engine, intent routing, and session state management + **Integration Team** : Enterprise connectors (Salesforce, ServiceNow, CCaaS platforms), API design, and webhook infrastructure + **Reporting Team** : Real-time analytics, observability tools, and customer-facing dashboards + **Channel Gateway Team** : Voice processing, webchat widgets, SMS/messaging, and new channel development This role requires deep technical understanding to manage complex dependencies, coordinate releases, and ensure system-wide performance and reliability. **Enterprise Customer Engagement** + **Technical Discovery** : Lead customer technical evaluations, understanding integration requirements and enterprise constraints + **Requirements Engineering** : Transform customer use cases into detailed technical specifications and user stories + **Solution Architecture** : Collaborate with customers' technical teams on implementation approaches and system design + **Post-Launch Optimization** : Analyze performance data and customer feedback to drive continuous product improvements **What We're Looking For** **Required Background** + **Engineering Foundation** : Computer Science, Software Engineering, or equivalent technical degree preferred + **Enterprise Software Experience** : 3-5 years in product management for complex B2B software with multi-stakeholder sales cycles ($100K+ ACV) + **AI/ML Product Experience** : Hands-on experience building and launching AI-powered products, with understanding of model training, deployment, and monitoring + **Technical Product Management** : Experience writing technical specifications, managing API roadmaps, and working closely with engineering teams on architecture decisions + **Platform Experience** : Understanding of microservices, cloud infrastructure, and enterprise integration patterns **Strongly Preferred** + **Agentic AI Experience** : Experience with AI systems that can take actions, maintain context, and handle complex multi-step workflows + **Conversational AI Background** : Previous work on chatbots, voice assistants, or dialogue systems + **Enterprise Integration Expertise** : Deep knowledge of CRM/ERP integrations, telephony systems, or contact center technologies + **Technical Leadership** : Experience leading technical product decisions in complex, multi-team environments **Technical Skills** + **API and Integration Design** : Understanding of RESTful APIs, webhooks, and enterprise integration patterns + **AI/ML Fundamentals** : Knowledge of NLP, machine learning model deployment, and AI system reliability + **Cloud Platforms** : Familiarity with AWS/Azure/GCP services and enterprise deployment models + **Data and Analytics** : Experience with product analytics, A/B testing, and performance monitoring + **Telephony Knowledge** (Bonus): Understanding of SIP protocols, IVR systems, or contact center infrastructure **Leadership Qualities** + **Technical Communication** : Ability to discuss complex AI concepts with both technical and business stakeholders + **Cross-Functional Influence** : Experience driving alignment across engineering, sales, and customer success teams + **Problem-Solving Mindset** : Approach challenges with first-principles thinking and technical depth + **Customer-Centric** : Direct experience working with enterprise customers on technical implementations **Why This Role Stands Out** + **Real AI Impact** : Work on production AI systems handling millions of customer interactions for major enterprises + **Technical Depth** : Solve complex technical challenges while building products that customers love + **Emerging Technology** : Get hands-on with the latest advances in conversational AI and agentic systems + **Enterprise Scale** : See your product decisions impact how Fortune 500 companies serve their customers + **Growth Opportunity** : Join during a pivotal moment in AI adoption with significant room for career advancement **Ideal Candidate Profile** We're specifically looking for someone who has: + Built AI products from concept to production deployment + Worked directly with enterprise engineering teams on complex integrations + Experience with either conversational AI, agentic AI systems, or similar AI-powered automation tools + A technical background that allows for deep collaboration with our engineering teams + Track record of successful product launches in enterprise software environments **Ready to build the future of enterprise AI?** If you're excited about combining deep technical knowledge with customer-focused product strategy, we'd love to hear from you. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary for this position is $106,087-$180,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is: 01/12/2026 \#LI-Remote \#WFH

Home (***************************** »Job Details **Customer Service / Tech Support Rep - Financial (Remote)** Operations (************************************************************ Language English Apply Now (****************************************************************************************************************************** CareerWebSite) **Summary** Customer Service / Tech Support Rep - Financial (Remote) **Description** **JOB DESCRIPTION** The Customer Service / Tech Support Rep - Financial (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) **A NEW CAREER POWERED BY YOU** Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service / Tech Support Rep - Financial, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **WHAT YOU WILL DO IN THIS ROLE** As a Customer Service / Tech Support Rep - Financial working from home, you will: + Provide inbound customer support using a call flow guide + Resolve technical issues related to hardware, software, and client products + Track, document, and retrieve information in databases + Be an amazing problem-solver + Offer additional products and/or services + Deliver expert customer experiences...with a smile. **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep - Financial (Remote) role include: + Strong focus on building customer relationships + 1+ year of customer service experience + Technical support experience preferred + Open availability + A high school diploma or GED + A quiet, distraction-free environment to work from in your home + Proficiency in fast-paced multi-tasking + Eagerness to learn new technologies + Strong problem-solving skills with the ability to ask probing questions to come to a resolution + Strong computer navigation skills and PC knowledge + A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) + High Speed internet (no wireless/hotspots or satellite) and a smartphone + Must reside in the United States and have a valid U.S. address for residence **WHAT'S IN IT FOR YOU** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: + The base salary for this position is $15/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. + DailyPay enrollment option to access pay "early," when you want it + Paid training and performance-based incentives + Lucrative employee referral bonus opportunities + Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + Work-from-home convenience + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." ** Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (******************************************************************************************* **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here (******************************************************** . Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: -English (************************************************************************************** -Spanish (**************************************************************************************** To request a reasonable accommodation please click here (************************************************************** . If you wish to review the Affirmative Action Plan, please click here (********************************************************* . \#wfh #wah

Mandatory Technical / Functional Skills Qualifications Mandatory Technical / Functional Skills • 3+ years experience with Sterling Order Management (OMS) Suite • 3+ Years experience in implementation of eCommerce solutions for multi-channels Retailers • 3+ Years experience in presenting to Customer Management / Stakeholders • 3+ Years experience in integrating Sterling Order Management (OMS) Solutions with downstream back office systems • 3+ Years experience in integrating eCommerce Solutions with Business Partners with various communications protocols (REST, WSDLs, Gateways, APIs, etc.) • Experience developement on eCommerce websites or other Internet transactional applications • Experience with end-to-end development, including back-end database layer, WCS, Sterling Order Management (OMS) application server/web server layer and UI layer • Integration experience with Third Party Applications (examples: Search Engines, Web Services, Tax Processors, Payment Processors, Fulfillment, Ad Engines). • Detailed knowledge of Service Oriented Architecture (SOA), Enterprise Service Bus (ESB), and Object Oriented Analysis and Design/Development (OOA/OOD). • Ability to think strategically and help development/architect teams for strategies and tactics that produce fast turnaround • Excellent personal communication, leadership, and organizational skills. Roles and responsibility • Design and develop ecommerce systems for fullfillment using Sterling Order Management (OMS) . • Contribute to the overall design and architecture of web applications. • Analyze and diagnose any issues that could adversely impact any functional capabilities of WebSphere Commerce applications. • Ensure that implementations meet the required scalability and reliability required for e-commerce operation. • Analyze and optimize database and core commerce functions • Web technologies/development (Java, J2EE, HTML, JSP, EJB, Rest services) • Experience in implementation, customization, and integration of Sterling Order Management (OMS) . • Work with various models in Sterling Order Management (OMS) . • Strong working knowledge and experience with JavaScript including AJAX/JSON and JavaScript application frameworks such as jQuery and Dojo. • Strong working knowledge of IBM DB2 database/SQL Additional Information All your information will be kept confidential according to EEO guidelines.

Home (***************************** »Job Details **Legal Assistant** Other (******************************************************* Language English Apply Now (************************************************************************************************************* **Summary** As a Legal Assistant you will support the in-house U.S. Legal Immigration team which manages all government filings for Concentrix's sponsored work visas and directly supports sponsored employees throughout the immigration process. Your primary role will be to process incoming mail, send out physical filing packages, triage communications, and coordinate with various departments within the company. **Description** **_Essential Responsibilities:_** + Mail and Document Management: Process and save notices, update data in case management systems, and coordinate document shipments via FedEx for all departments at the Cincinnati office. + Email and Communication: Manage and organize email inbox, respond to simple requests, and ensure proper routing of action items to team members. + Application Processing: Prepare, organize, and log application materials; ensure final copies are filed and necessary updates are communicated. + Document Preparation: Draft a variety of letters and basic immigration forms, under supervision of paralegals and attorney. + Audit and Administrative Support: Perform ongoing audits, maintain templates and training documents, and assist with purchase orders and invoice tracking. + This is a **part-time position** with flexibility to work 3 or 4 days per week. **_Candidate profile:_** + This is an onsite position and ability to work at our Cincinnati, Ohio location is a requirement + Bachelor's degree or equivalent work experience is a requirement. Prior experience as a legal assistant in a legal office or in an immigration legal department preferred. + Attention to detail for preparing and proofreading legal documents accurately. + Process-oriented, with experience working on repetitive legal tasks + Strong organizational and time-management skills to handle competing priorities + Proficiency in legal software and general office productivity tools. + Excellent communication and interpersonal skills, with the ability to communicate effectively with internal key stakeholders from different teams, cultures, and backgrounds + Ability to handle confidential information with discretion. The base salary range for this position is $19.9- $25 hourly (pay rate will not be below applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline for applying for this position is Jan 9, 2026.

Sterling OMS Senior Developer Duration: Permanent Job Description: Mandatory Skills: • 3+ years experience with Sterling Order Management (OMS) Suite • 3+ Years experience in implementation of eCommerce solutions for multi-channels Retailers • 3+ Years experience in presenting to Customer Management / Stakeholders • 3+ Years experience in integrating Sterling Order Management (OMS) Solutions with downstream back office systems • 3+ Years experience in integrating eCommerce Solutions with Business Partners with various communications protocols (REST, WSDLs, Gateways, APIs, etc.) • Experience developement on eCommerce websites or other Internet transactional applications • Experience with end-to-end development, including back-end database layer, WCS, Sterling Order Management (OMS) application server/web server layer and UI layer • Integration experience with Third Party Applications (examples: Search Engines, Web Services, Tax Processors, Payment Processors, Fulfillment, Ad Engines). • Detailed knowledge of Service Oriented Architecture (SOA), Enterprise Service Bus (ESB), and Object Oriented Analysis and Design/Development (OOA/OOD). • Ability to think strategically and help development/architect teams for strategies and tactics that produce fast turnaround • Excellent personal communication, leadership, and organizational skills. Roles and responsibility • Design and develop ecommerce systems for fullfillment using Sterling Order Management (OMS) . • Contribute to the overall design and architecture of web applications. • Analyze and diagnose any issues that could adversely impact any functional capabilities of WebSphere Commerce applications. • Ensure that implementations meet the required scalability and reliability required for e-commerce operation. • Analyze and optimize database and core commerce functions • Web technologies/development (Java, J2EE, HTML, JSP, EJB, Rest services) • Experience in implementation, customization, and integration of Sterling Order Management (OMS) . • Work with various models in Sterling Order Management (OMS) . • Strong working knowledge and experience with JavaScript including AJAX/JSON and JavaScript application frameworks such as jQuery and Dojo. • Strong working knowledge of IBM DB2 database/SQL Desirable Technical / Functional Skills Work with different teams - Business, Solutions - Portal and team of Architects to create overall user interface, Implement solutions with complete considerations on Infrastructure capability, performance, supportability to achieve end user business results. Total experience in required skill (years) 6 + years Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: 2 Slots for phone interview: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

Configure Consulting We specialize in Staff Augmentation and Consulting Services across HP Software, VMWare, EView Technology and other IT Operations vendor portfolios. Our unique quick-start solutions are designed to empower IT operations teams with the efficiency, stability and top performance in the delivery of business services. Proven implementation success with numerous fortune 500 clients 100s of successful projects across numerous industries Certified and experienced consultants and thought leaders Emphasis on best practices, lessons learned and strategic guidance Supporting clients across North America Unique offerings such as quick-start and upgrade factory Job Description No third party consultants. And, you must be a US Citizen or Green Card Activities/skills required: Upgrade of ALM 11 to ALM 12 and PC 12 Experienced using HP Robot upgrade tool Creation of Performance Test/validation VUGEN experience needed Deployment and support of go-live / production (weekend) Additional Information Role: HP ALM Consultant Location: Blue Ash, Ohio Job Status: Contract (13 weeks) Start Date: 10/26/15- 01/15/16 Mode of interview: Telephonic Salary: $70hr

The Licensed Insurance Sales Agent (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) **Must have an active resident license to sell Property & Casualty insurance with preferably NO Appointments ** A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces ,” “Best Company Culture,” and “Best Companies for Career Growth " awards every year? Then a remote Licensed Property & Casualty Insurance Sales Agent position at Concentrix is just the right place for you! As a remote Licensed Property & Casualty Insurance Sales Agent, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as “game-changers.” Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Licensed Property & Casualty Insurance Sales Agent working from home, you will: Sell insurance products by gathering information, generating quotes, and binding policies while meeting performance goals. Respond to inbound customer and agent inquiries related to policy coverage, billing, and service using clear and confident communication. Resolve questions and service issues that require a valid insurance license with professionalism and accuracy. Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction. Educate customers on policy options and documentation, clearly explaining the required steps or updates. Identify opportunities for cross-selling and upselling additional products that align with the customer's needs. Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation. Document interactions thoroughly to ensure accuracy, consistency, and continuity of service. Work from a quiet, distraction-free home environment, maintaining professionalism in all communications. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Licensed Property & Casualty Insurance Sales Agent (Remote) role include: 1 + years of customer service and 6 months sales experience Active resident license to sell P&C insurance Verifiable High school diploma or GED Strong computer navigation skills and PC knowledge Proficiency in fast-paced multi-tasking with strong problem-solving skills High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 40 Mbps download, combined 50 Mbps) Must reside in the United States or have a valid U.S. address for residence WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, “We champion our people.” That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: Starting wage will be between $18 and $19 (pay rate will not be below applicable minimum wage). Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. Paid training (Classroom: 4 Weeks and Transition: 3 Weeks) Lucrative employee referral bonus opportunities DailyPay enrollment option to access pay "early," when you want it Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarthChampions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience with company-supplied technologies Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more A range of other perks and benefits REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” #wfh #wah Location: USA, OH, Work-at-Home Language Requirements: Time Type: Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.