Career manager job description

As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that reduce the significant gap between first-generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, New York City, and Chicago that collectively serve over 7,000 students.

When you join Bottom Line, you will find an organization that lives into its core values. We are committed to building strong, impactful relationships with our students, co-workers, schools, community partners, donors, and other supporters. We are engaging, responsive, caring, direct, honest, solutions-oriented, and we always follow through on our promises. We act with empathy and extend grace to ourselves and each other. We pursue ambitious goals, hold ourselves to high standards, make data-informed decisions, and orient to long-term success for our students and our organization. We operate with curiosity, evolve thoughtfully, take informed risks, and learn from successes, setbacks, and each other. Experts in our field, we are driven by our mission and motivated by the impact we're achieving.

At Bottom Line, we have a strong commitment to Diversity, Equity, and Inclusion. We aim to attract diverse candidate pools who hold these same values, and are ready to help us along our journey toward greater equity and inclusion.

For more information about who we are, please review our Core Values and Careers Page.

The Career Connections Manager will collaborate closely with the Chicago Program Leadership Team and with Career Connections teams in Bottom Line's New York and Massachusetts Regions to manage the Chicago career programming. Effective programming will support students throughout their college experience with building career readiness skills and social capital to achieve a “mobilizing first destination,” defined as starting graduate school or a first career mobilizing job, within 6 months of college graduation.

Responsibilities

Primary Responsibilities:

Program Management - 30%

• Deepen the integration of career philosophy and strategies into existing college success and access programming and training to ensure students are on track to achieve key employability milestones throughout their college career
• Lead regular career-focused training refreshers for advising staff with mock meetings, practice sessions, and roundtables to cultivate a culture of learning and continuous improvement
• Serve as an expert in Chicago job market trends and develop the advising team's knowledge of hiring opportunities, timelines, and processes for students' commonly identified industries of interest
• Collaborate with the Managing Director of Programs and Success Program Director to build a regional career strategy that aligns with national career strategy and goals

• Support career programming areas for regional pilot initiative
• Develop and execute light touch programming and support for recent college graduates still seeking a mobilizing first destination
• Manage outreach and engagement with program alumni to build a pipeline of Go Far Volunteers and event volunteers

Career Experiences Management - 30%

• Cultivate and source meaningful career relevant experiences for Bottom Line students in the form of externships, internships, industry-specific career programs, etc.
• Lead the Bottom Line Externship Program and annual Go Far Forum
• Collaborate with the program team to lead the strategy and delivery of valuable career e

On December 9, 2021, American Water announced the completion of the sale of its Homeowner Services Group (HOS) to funds advised by Apax, a leading global private equity advisory firm that invests in companies across four global sectors of Tech, Services, Healthcare and Internet/Consumer. In addition, HOS has a solid reputation with an A+ rating from the Better Business Bureau and American Water continues to provide HOS with Human Resources and job posting support for a period of time.

In joining Homeowner Services (HOS), you become part of a growing home warranty company with more than 450 dedicated employees who bring peace of mind to people across the country every day. Since 1992, we've provided homeowners with peace of mind and added financial stability through our home repair, maintenance and leasing plans, and we maintain a network of service professionals and technicians across multiple disciplines.

The Workload Manager will provide day-to-day direction, leadership, and management for the management and service of customers repair jobs but not limited to, - Routing and Dispatch, Territory Management, Workload, and Fleet. This position will work proactively with field personnel and management to compile, research, evaluate and recommend business practices and processes that enhance overall safety, increase productivity and reduce costs while targeting world class business goals. Drive efficiencies and effectiveness of managing customer territories to manage workload and collaborate with the Call Center on a regular basis for the satisfaction of our customers and the field employees.
Key Accountabilities:

Routing and Dispatch

* Provide strong analysis of collected data providing summaries outlining actionable recommendations based on interpretation of findings.
* Provide reports to management that focuses on procedural improvements includes maintaining SOPs and critical operational issues or trends to initiate opportunities for improvement in business processes.
* Executes and strategically plans, organizes and to complete routes in the shortest, most efficient manner.
* Identifies opportunity areas where process management can significantly impact efficiency, quality, profitability, and customer satisfaction.
* Responsible for creating and maintaining Standard Operating Procedures for the business unit.
* Back up the workload coordinator and Service Delivery supervisor and collaborate to improve overall field scheduling.

Territory Management

* Support effort to build and/or improve relations with internal and external partner markets working closely with Client Success team.
* Streamline the ability to change and manage technicians territories and mapping in Oracle
* Make strategic plans for peak and non-peak

Workload Management

* Manage the technician's attendance and management of paid time off
* Validate daily payroll exceptions within a time fashion to post the data so the invoices can be billed and Supervisors to validate payroll
* Manage on-call rotation of schedule and ensure hours worked and overtimes for technician and direct reports
* Ensure balance of OT for technicians

Fleet and Inventory

* Manage purchase of vehicle including registration
* Ensure I-Pass replenishments are completed timely and expire transponders are replaced
* Maintains vehicle information in our fleet management system
* Coordinates repairs and temporary truck replacements
* Manages and coordinates yearly truck inventory

Management

* Provide strong and effective leadership to the direct reports in order to capitalize on the potential of this critical resource. Provide clear guidance to ensure goals are achieved.
* Work cross functionality with all teams and members to efficiently accomplish department objectives.
* Responsible for providing direct reports with strategic direction and assistance to drive operational excellence in their key areas of responsibility including dispatch, inventory and fleet as well as the parts driver with functional ownership and tactical positioning.

Skills and Experience Needed:

* Bachelor's degree in marketing, business or related discipline required.
* Proven strategic planning to effectively capitalize workload, and to develop successful peak and off peak planning.
* Strong decision making and analytical skills to utilize data effectively to drive actions.
* Strong organizational skills and the ability to adapt to changing schedules and priorities.
* Excellent relationship building skills with strong and effective verbal and written communication skills.
* Effective Project Management skills with the ability to grasp the bigger picture and develop processes to achieve desired results.
* Self-starter, creative problem solver, persuasive and thorough, and strong team player
* Minimum of 6 years of management experience.
* HVAC experience is a plus.

Work Environment: Hybrid: 3 days in office (Tues, Wed, & Thurs) and 2 days remote

Other: This role must be able to occasionally work after hours & weekend availability

We currently go to market as American Water Resources, Pivotal Home Solutions, and various regional brands, and we have more than 2 million active customer services in 43 states.

Essential Functions:

Assist clients, create and follow through with a career navigation plans consistent with helping clients accomplish goals and work towards self-sufficiency; mentor clients; determine immediate and long-term needs, employability, and identify key barriers or assets in clients self-sufficiency; communicate with service providers to evaluate client progress; offer counsel and guidance; initiate supportive service requests and maintain regular face-to-face contact with clients.

Responsibilities :

This job requires substantial knowledge of c oaching and mentoring. The Career Navigator (Case Manager) is responsible for identifying risks and consultatively develops preventative strategies, assist clients in learning life skills and development & implementation of a leadership framework.

+ Maintain case documentation (i.e., client records, including progress notes and all other relevant information to assist clients and to comply with grant requirements), review and verify all documentation submitted to support request for assistance in accordance with program guidelines; explain to clients their rights, responsibilities, required actions, and other available services based on the clients' ability to be successful.

+ Conduct initial and interest assessment on each participant in accordance with the participant's needs and as required by program guidelines. Assist participants to create an Individual Enhancement/Career Plan (IECP).

+ Provide timely guidance and feedback to help strengthen specific knowledge/skill areas to accomplish the participant's objectives.

+ Suggest appropriate development activity for program participants and assist in development of personal development plans.

+ Stay informed of any policies, procedures, or activities of assigned program(s) and comply with those changes as appropriate.

+ Stay informed of program operations and assist in the development and implementation of corrective action plan where needed.

+ Conduct other career navigation activities (i.e., travel to assist clients with specific career navigation needs, prepare case summaries and reports, attend meetings and training sessions, and provide referrals to appropriate outside agencies).

+ Monitor client progress though phone calls, site visits and career navigation appointments. Act as a liaison between program participants and project partners who are delivering supportive services.

+ Conduct outreach to community providers and employers to gather collateral information in support of service planning.

+ Maintain professional knowledge in applicable areas and keep abreast of changes in job-related rules, statues, and laws; read and interpret professional literature; attend workshops, meeting, and seminars if applicable.

+ Keep the Program Director informed of unusual and/or crisis situations as they arise.

+ Actively participate in team meetings and trainings.

+ Complete other tasks as or needed.

Skills and Abilities :

+ Ability to organize, work effectively, conceptualize, and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.

+ Ability to maintain good working relationships with staff, volunteers, clients, and others.

+ Ability to integrate resources, policies, and information for the determination of procedures, solutions, and other outcomes.

+ Must have excellent organizational skills and be able to complete projects efficiently and independently.

+ Must have excellent communication skills including verbal, phone, word processing, email and internet.

+ Must have good public relations skills and the ability to work with employees and the public.

+ Must establish and maintain effective working relationships with, and among, all personnel.

+ Must be able to read, write and communicate clearly in English.

+ Must be able to work occasionally long or extended hour, including weekends.

+ Must be able to function in a hectic work environment with occasional periods of high stress.

+ Must maintain strict confidentiality of all information.

Requirements :

+ Minimum of BA or BS degree is required and three years of professional experience in criminal justice, social work, employment counseling, placement, human services, or public administration.

+ Excellent oral and written communication skills.

+ Must be proficient in operating a computer and experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), and other social media applications.

+ Must provide own transportation.

+ Must be able to clear DMV check.

+ Must possess valid operator's license and maintain current vehicle registration, liability insurance and vehicle inspection.

+ Must be ambulatory.

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