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Cargo agent vs customer service and billing

The differences between cargo agents and customer service and billings can be seen in a few details. Each job has different responsibilities and duties. Additionally, a cargo agent has an average salary of $35,411, which is higher than the $32,444 average annual salary of a customer service and billing.

The top three skills for a cargo agent include security procedures, data entry and customer service. The most important skills for a customer service and billing are strong customer service, patients, and data entry.

Cargo agent vs customer service and billing overview

Cargo AgentCustomer Service And Billing
Yearly salary$35,411$32,444
Hourly rate$17.02$15.60
Growth rate1%-4%
Number of jobs27,874205,689
Job satisfaction--
Most common degreeHigh School Diploma, 40%Associate Degree, 27%
Average age4340
Years of experience-12

What does a cargo agent do?

A cargo agent is primarily in charge of facilitating cargo shipments, ensuring the cargo gets to their destination timely and accurately. They are responsible for preparing and processing the necessary documents and fees, routing shipments and arranging the shipping methods, weighing the parcels, and coordinating the logistics and transportation details. They also negotiate postal and shipping rates, prepare invoices, and maintain records of all transactions and necessary information. Moreover, a cargo agent communicates with clients to answer inquiries, notify them of any delays, and provide updates regularly.

What does a customer service and billing do?

A customer service and billing worker primarily assists customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Additionally, customer service and billing maintains records of all transactions and reports to managers regularly.

Cargo agent vs customer service and billing salary

Cargo agents and customer service and billings have different pay scales, as shown below.

Cargo AgentCustomer Service And Billing
Average salary$35,411$32,444
Salary rangeBetween $27,000 And $45,000Between $25,000 And $40,000
Highest paying CitySan Diego, CAVancouver, WA
Highest paying stateCaliforniaNew Hampshire
Best paying companyUnited Service TechnologiesUniversity of California, Berkeley
Best paying industryTransportationUtilities

Differences between cargo agent and customer service and billing education

There are a few differences between a cargo agent and a customer service and billing in terms of educational background:

Cargo AgentCustomer Service And Billing
Most common degreeHigh School Diploma, 40%Associate Degree, 27%
Most common majorBusinessBusiness
Most common college--

Cargo agent vs customer service and billing demographics

Here are the differences between cargo agents' and customer service and billings' demographics:

Cargo AgentCustomer Service And Billing
Average age4340
Gender ratioMale, 68.6% Female, 31.4%Male, 22.0% Female, 78.0%
Race ratioBlack or African American, 6.0% Unknown, 7.1% Hispanic or Latino, 27.5% Asian, 14.1% White, 44.5% American Indian and Alaska Native, 0.8%Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.0% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage11%7%

Differences between cargo agent and customer service and billing duties and responsibilities

Cargo agent example responsibilities.

  • Manage and carry out specific program and regulatory activities such as enforcing hazmat and weight restrictions.
  • Maintain compliance issues relate to TSA, FAA, and cargo operations for several major airlines.
  • Handle various amounts of freight including both FTL, LTL, dry, refrigerate, flatb, and intermodal.
  • Practice safe conscious behaviors in all operational processes and procedures by adhering to strict TSA, IATA, and DCOM regulations.
  • Set up containers for USPS mail.
  • Handle accounts that require FDA clearance.
    • Show more

Customer service and billing example responsibilities.

  • Manage daily payroll preparation and enter data into cumulative payroll system.
  • Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
  • Help troubleshoot various operating systems and set up email accounts.
  • Verify eligibility through all payer sites and used the EMR system.
  • Listen in detail customers requests and troubleshoot any issues they are having.
  • Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.
    • Show more

Cargo agent vs customer service and billing skills

Common cargo agent skills
  • Security Procedures, 18%
  • Data Entry, 17%
  • Customer Service, 8%
  • Freight Shipments, 7%
  • Computer System, 7%
  • Air Freight, 4%
Common customer service and billing skills
  • Strong Customer Service, 51%
  • Patients, 7%
  • Data Entry, 6%
  • Inbound Calls, 3%
  • Billing Issues, 2%
  • Credit Card Payments, 2%

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Updated January 8, 2025

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