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Cargo agent skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical cargo agent skills. We ranked the top skills for cargo agents based on the percentage of resumes they appeared on. For example, 18.0% of cargo agent resumes contained security procedures as a skill. Continue reading to find out what skills a cargo agent needs to be successful in the workplace.

15 cargo agent skills for your resume and career

1. Security Procedures

A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

Here's how cargo agents use security procedures:
  • Adhere to required security procedures and hazardous material handling requirements.
  • Completed customs and TSA procedures preparations and security procedures.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how cargo agents use data entry:
  • Managed inventory control and data entry of domestic and international Shipments.
  • Process data entry cargo warehouse inventory daily.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how cargo agents use customer service:
  • Loaded flatbed by Evaluated and reconfigured systems to support customer service and operational goals.forklift and hand truck.
  • Assisted customers at the domestic and international front counter with professionalism and outstanding customer service.

4. Freight Shipments

Here's how cargo agents use freight shipments:
  • Accept and route Air Freight shipments to their destinations worldwide, inspect every item very carefully with different methods and procedures.
  • Extracted, analyzed and reported all manifest data for incoming FedEx airfreight shipments to Australia.

5. Computer System

Here's how cargo agents use computer system:
  • Collected fees, processed payments, and issued refunds in a prompt and courteous manner using the computer system.
  • Followed up with cargo agents to ensure the correctness of information entered into the DGS computer system.

6. Air Freight

Here's how cargo agents use air freight:
  • Provided logistical support for domestic and international air freight documents.
  • Adhere to security regulations to ensure safe and timely transport of air freight.

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7. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how cargo agents use faa:
  • Maintain compliance issues related to TSA, FAA, and cargo operations for several major airlines.
  • Ensured proper guidelines were met in accordance to TSA, FAA, and DOT guidelines.

8. TSA

Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.

Here's how cargo agents use tsa:
  • Complied with all TSA safety/security regulations.
  • Enforced policy and regulations of the TSA; ensuring that all requirements and standards are met for each airline.

9. Accompany Shipments

Here's how cargo agents use accompany shipments:
  • Consolidate manifest to accompany shipments.
  • Prepare manifest to accompany shipments.

10. Freight Bills

Freight bills are invoices listing the details of a freight shipment. This includes the shipper's name, the receiver's name, the contents, the quantity, the prices, and where the goods were shipped from. These bills allow shipping companies and manufacturers keep track of what goods went where to ensure everything is paid and processed correctly.

Here's how cargo agents use freight bills:
  • Itemize charges, prepare freight bills, accepts payments and issue refunds.
  • Prepared freight bills, receives payments and issues refunds.

11. Airway Bills

Here's how cargo agents use airway bills:
  • Manifest airway bills and label outgoing freight, load freight on cargo carts and expedite for proper flights.
  • Booked, accepted and prepared airway bills and manifests for outbound cargo shipments in accordance with company guidelines.

12. Government Agencies

Here's how cargo agents use government agencies:
  • Prepared and distributed documentation to appropriate government agencies.
  • Worked with government agencies to clear shipments for import.

13. Cargo Shipments

Here's how cargo agents use cargo shipments:
  • Interacted with customers on the phone and email who had inquiries of cargo shipments entering Dulles Airport.
  • Expedite and route movement of incoming and outgoing cargo shipments in airlines and shipping docks.

14. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how cargo agents use quality standards:
  • Verify and keep records on import and export cargo as well as maintain applicable safety and quality standards.
  • Followed all safety and quality standards.

15. CBP

Customs and Border Protection (CBP) is a law enforcement organization that is responsible for the regulation of all shipped goods to the United States. The CBP enables lawful trade by collecting necessary import duties and scrutinizing cargo when needed. The criminal fraud statute offers sanctions to those who submit false information to customs officers, in addition to the civil penalties.

Here's how cargo agents use cbp:
  • Revised/reviewed bills for the correct amount charged from inspections done in over-time by CBP agriculture officers.
  • Revised/reviewed documents (CBP Forms 3461, 7512, 523) for accuracy.
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List of cargo agent skills to add to your resume

Cargo agent skills

The most important skills for a cargo agent resume and required skills for a cargo agent to have include:

  • Security Procedures
  • Data Entry
  • Customer Service
  • Freight Shipments
  • Computer System
  • Air Freight
  • FAA
  • TSA
  • Accompany Shipments
  • Freight Bills
  • Airway Bills
  • Government Agencies
  • Cargo Shipments
  • Quality Standards
  • CBP
  • Air Cargo
  • Import Documentation
  • Export Documentation
  • Pallet Jack
  • Hazardous Material Handling
  • Dangerous Goods
  • Load Cargo
  • IATA
  • USPS
  • Hazardous Materials
  • Sure Paperwork
  • Hazmat
  • Customs Documentation
  • International Shipments
  • US Customs
  • Outbound Flights
  • De-icing
  • USDA
  • Forwarders
  • Unload Freight
  • Inbound Freight
  • Hand-Held Scanner
  • International Law
  • Delivery Truck
  • Mail Handling
  • Outbound Shipments
  • Unload Goods
  • Belt Loaders
  • International Flights
  • Dollies
  • Payment Method

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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