Commercial Loan Servicing Agent
Richwood, OH
At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.
Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.
Richwood Bank has a comprehensive benefits package for full-time employees including, but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full time and part time employees have access to a 401(k) plan, and enhanced Wellness program, tuition reimbursement, and tons of professional development opportunities!
The Commercial Loan Servicing Agent is a full-time position that requires knowledge of the loan process. This role serves as a critical liaison between the financial institution and its commercial clients, ensuring the effective administration, monitoring, and servicing of commercial loan portfolios.
Richwood Bank prides itself on a unique company culture and all team members should be active and engaged participants.
Essential Functions
Maintain Weekly Reports such as note exceptions, past due and ticklers
Maintain Monthly Reports such as Uniform Commercial Code (UCC) Expiring Report, Participation Transaction Report
Renew County and State Uniform Commercial Codes (UCCs) every 5 years
Prepare Satisfaction of Mortgages, Satisfaction of Assignment of Rents
Release liens on car titles/Uniform Commercial Codes (UCCs)
Work with Loan Agents and Lenders on all Commercial Partial Releases of property
Process loan payoffs (checks/wires)
Prepare payoff quotes
Send Paid Notes to customer
Complete all Commercial Loan Maintenance in Core
Complete all Participation Payment Wires
Incoming & Outgoing
Lead Bank & Non- Lead Bank
Support tracking and obtaining of insurance on loans over our blanket insurance coverage
Audit preparation, work with auditors
Scanning/indexing documents
Filing collateral docs for document retention
Create and Maintain Standard Operating Procedures (SOPs)
Process all transactions associated with Commercial Construction Draws
Send Incoming / Outgoing Wire and ACHs
Audits new Participation Loans
Compliance Monitoring
Support with escrow analysis and mail out surplus checks
Process all Loan Renewals & Modifications
Process all Loan Extensions
Maintain assigned work hours
Work with others in a team environment
Accept direction from supervisors
Ensures work completed is accurate and appropriate. Verifies and validates all data to confirm accuracy and reliability. Paying close attention to details of all information received and entered.
Skills and Abilities
Project management
Analytical thinking skills
Excellent customer service skills
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
Mathematical skills
In-depth knowledge of our bank products and services
Work well under pressure and in a fast-paced environment
Ability to identify opportunities to educate customers of more products and services that may fit their needs (cross promotion)
Strong communication skills
High degree of accuracy
Detailed and organized
Always maintain confidentiality
Maintain a positive can-do attitude towards your team and customers
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
Punctual
Driven to succeed and open minded to learn more about new technology within our industry
Education
High School Diploma or GED required; college preferred
Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.