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Cargo service agent skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical cargo service agent skills. We ranked the top skills for cargo service agents based on the percentage of resumes they appeared on. For example, 26.1% of cargo service agent resumes contained pallets as a skill. Continue reading to find out what skills a cargo service agent needs to be successful in the workplace.

12 cargo service agent skills for your resume and career

1. Pallets

Here's how cargo service agents use pallets:

Supervised loading of containers and pallets and ensuring they got to the plane on time.
Reviewed all load reports and cargo/ pallet tags for accuracy.

2. Airway Bills

Here's how cargo service agents use airway bills:

Prepared airway bill of lading on freight from consignors and routed freight on first available flight.
Prepared cargo airway bills and collect fees at the absence of cashiers.

3. Air Cargo

Air cargo pertains to products or properties in an aircraft.

Here's how cargo service agents use air cargo:

Sell air cargo with American Airlines.
Pack - load cookie sheets (air cargo pallet).

4. Quality Customer Service

Here's how cargo service agents use quality customer service:

Provided quality customer service and answered multiple phone lines.
Utilized good communication skills and a positive attitude to provide quality customer service to airline patrons.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how cargo service agents use data entry:

Complete data entry for multiple airline systems Prepare and organize flight folders for import/ export operations.
Received incoming shipments including unpacking, goods verification and data entry into virtual system.

6. De-icing

Here's how cargo service agents use de-icing:

Conducted de-icing and anti-icing of aircraft.
Worked in various kinds of weather elements and was responsible for de-icing aircraft which required using equipment to apply chemicals/compounds.

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7. TSA

Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.

Here's how cargo service agents use tsa:

Communicate with various government officials: TSA, FAA, CBP, State Agriculture, Fish and Wildlife.
Ensured that shipment followed FAA, State Ag, TSA and other necessary regulations.

8. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how cargo service agents use faa:

Enforce safety/security measures to protect sensitive zones, ensure FAA, ADA company and airport regulations/policies/procedures are followed.
Inspected passenger identification and travel documents and processed passenger baggage while following FAA and SCA guidelines.

9. Import Documentation

Here's how cargo service agents use import documentation:

Controlled import documentation in accordance with state and Federal standards.
Received, reviewed and processed import documentation for assigned accounts.

10. Export Documentation

Here's how cargo service agents use export documentation:

Checked Import/Export documentation to determine cargo contents, and classify goods into different fee or tariff groups.
Checked import/export documentation to determine cargo contents, and classify goods using coding system.

11. Warehouse Operations

Warehouse operations include all those actions associated with the goods, from the point of receiving them to safely storing them in the warehouse. From attaching barcodes on packages to coordinating with teams, all fall under the category of warehouse operations.

Here's how cargo service agents use warehouse operations:

Oversee warehouse operations to ensure flight preparation progress.

12. AMS

Here's how cargo service agents use ams:

Handled Station AMS and radio communications traffic as needed.

What skills help Cargo Service Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of cargo service agent skills to add to your resume

The most important skills for a cargo service agent resume and required skills for a cargo service agent to have include:

Pallets
Airway Bills
Air Cargo
Quality Customer Service

Data Entry
De-icing
TSA
FAA

Import Documentation
Export Documentation
Warehouse Operations
AMS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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