Support Specialist jobs at Cargotec Holding Inc

What This Job Entails This role combines deep technical expertise with exceptional customer service and communication skills to deliver a seamless and reliable technology experience for executive users. The ideal candidate is proactive, personable, and thrives in fast-paced environments where professionalism, discretion, and attention to detail are paramount. You'll collaborate closely with executives, executive assistants, IT infrastructure, and other technology teams to anticipate needs, resolve issues, and maintain high satisfaction and trust. Scope ·Applies professional expertise and organizational objectives to creatively resolve complex technical and service-related issues. ·Handles multifaceted situations requiring in-depth evaluation and sound judgment to determine the best solutions. Your Roles and Responsibilities ●Deliver outstanding customer service and personalized support for all aspects of executive technology. ●Provide responsive, professional technical assistance to executives and their teams across hardware, software, networking, printing, mobile devices, and collaboration tools. ●Proactively monitor, maintain, and troubleshoot desktop systems, mobile devices, and network connectivity in a diverse environment to prevent disruptions. ●Offer onsite and remote support for executive-level clients and their assistants, ensuring clear, confident, and courteous communication at all times. May require occasional off hours support and on-call availability is required. ●Translate complex technical issues into simple, actionable explanations for both technical and non-technical audiences. ●Recommend and implement tailored technology solutions that align with executive needs and preferences. ●Build and maintain trusted relationships with executives, exercising discretion and professionalism with all sensitive information. ●Partner with global and regional teams to support executives during travel and off-site events. ●Provide on-site event support to ensure seamless technology integration during meetings, presentations, and special engagements. ●Manage incidents and requests in an ITSM platform (e.g., Zendesk), demonstrating accountability, follow-through, and proactive communication. Required Qualifications / Skills ●5+ years of experience in service desk or desktop support, preferably in a fast-paced enterprise or executive environment. ●Advanced proficiency in Windows 11, mac OS, Microsoft Suite, Microsoft Exchange, Active Directory, wireless and printing technologies, and mobile device management. ●Strong commitment to exceptional customer service and service delivery excellence. ●Demonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences. ●Professional presence and demeanor, with the ability to remain calm and composed under pressure. ●Meticulous attention to detail, strong follow-through, and the ability to prioritize effectively. ●Proven problem-solving and decision-making skills. ●Industry certification (CompTIA+ or equivalent experience) preferred. Physical Demands & Work Environment ●Ability to perform office-related tasks, including extended periods of sitting or standing. ●Mobility to move throughout an office environment and perform in-person support. ●Ability to use a computer and other standard office technology. ●Strong communication skills, both in-person and virtual. ●Some positions may require occasional repetitive motion involving wrists, hands, or fingers.

JANUS et Cie is currently seeking a Help Desk Technician in our IT Department. The Help Desk Technician is the first point of contact for employees seeking technical assistance by phone, e-mail or through the Help Desk ticketing system. The Help Desk Technician's main task is to identify, diagnose and, where possible, resolve the technical issue or escalate the case to other IT members. The Help Desk Technician will answer queries on basic technical issues and offer advice and solutions where possible. This job is on site and is located in Santa Fe Springs, CA Hourly Range-$28-$30 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve as the first point of contact for customers seeking technical assistance over the phone or email Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Provide excellent internal customer support via telephone and e-mail. Respond to help desk tickets submitted by customers seeking help; direct unresolved issues to the next level of support personnel Query customers to determine the nature of problems; walk the customer through the problem-solving processes Perform remote troubleshooting through diagnostic techniques and pertinent questions Install, modify, and repair computer hardware, peripherals, and software as needed Act as liaison between customer and external hardware service providers (on site repairs, managed print services) as needed Follow up with customers to ensure issues have been resolved. Gain feedback from customers about computer usage. Document procedures as needed QUALIFICATIONS: AA or equivalent experience required Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional) will be an advantage Knowledge of Microsoft user administrator (AD, AD Azure), Office 365 and Windows and Mac OS are a must. Familiarity with Microsoft Dynamics and CRM is helpful but not critical. Excellent written and verbal communication skills Willingness to work a flexible schedule, including overtime, evenings, and weekends as needed Great interpersonal skills and ability to work cooperatively and jointly to provide quality service to internal customers. Focus on customer service Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices and other tech products Effective time management skills Ability to maintain confidentiality of Company information and exercise good judgment REFLECTS OUR BRAND VALUES: We listen to our Customers We rely on our Members We honor Integrity We embrace Continuous Learning We lead with Design We create Value We make the World Better

The secret to the Maschhoffs' success has always been its people. We are committed to finding team members who are passionate about pigs and share the same family values that make this company successful. Job Duties & Accountabilities Receive, prioritize, document, and actively resolve end user technology issues and requests via phone, email, in person or using remote tools. Install, diagnose, repair, maintain and upgrade laptop and desktop software, hardware, and equipment, while ensuring optimal performance and connectivity. Support end-user training where required. Support all company IT policies and data protection standards. Escalate support issues to appropriate personnel as needed. Ensure assigned requests are resolved in a timely manner using appropriate prioritization and escalation. Collaborate with other departments for problem resolutions as necessary. Create system/user documentation. Maintain Computer/IT equipment asset listing. Travel occasionally to remote locations to provide onsite support, adhering to all biosecurity standards and protocols. Be on call on a rotational basis. Knowledge of: Microsoft windows Operating Systems Microsoft Office Suite Printer installation and support Mobile devices including tablets and phones Basic Networking Familiarity with ITSM tools Skill in: Customer service Clear and concise verbal, written and telephone communication Time management and prioritization with incoming tasks/requests Ability to: Be on call per the on-call rotation Analyze complex problems and make sound recommendations Perform administrative tasks, including creating documentation and tracking incident tickets Operate independently as well as in a group setting Compensation and Benefits: Targeted pay range of $50,000-$56,000 USD per year, depending on experience and qualifications. The Maschhoffs offers full-time regular employees a comprehensive benefits package including: Your choice between a Preferred Provider Organization (PPO) plan and a High Deductible Health Plan (HDHP) plan. Two options for dental coverage, both of which cover three main types of expenses and cover preventative care at 100%. Group rate vision benefits. Complimentary Basic Life Insurance as well as voluntary employee, spouse, and child life insurance policies. Short Term and Long Term Disability coverage, at no cost to the employee. A traditional pre-tax 401(k) plan as well as a Roth 40(k) plan. The Company matches the first 4% of employee contributions, which is immediately vested. A generous paid time off program, including a life event day and volunteer day each year for full time employees. Participation in a Company Short Term Incentive Plan (STI) where payments are dependent upon several company factors/metrics. QualificationsEducationPreferred High School or better. ExperiencePreferred1 year: 1 year of Related Experience A career with The Maschhoffs is packed with benefits Competitive hourly pay: Excellent Health Insurance (Medical/Dental/Vision) including: The Maschhoffs covers on average $11,000-$17,000 in benefits annually Company contributions to Health Savings Account Short Term/Long Term Disability No-cost counseling sessions Full-time employees are eligible the 1st of the month following 30 days! 401K plan with up to 4% company match Accrued Paid Time Off plus a paid Life Event Day! Bi-annual production bonus program School Tuition Reimbursement Program Extra money earned through our referral program Discounted Pork Packs (including loins/ribs/bacon and more!) Visit our website to apply: IT Support Specialist I | The Maschhoffs

Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager. Responsibilities Provide Level 1 support for store and office users via phone, ticketing system, email, or in person. Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking. Resolve routine software, hardware, and connectivity issues or escalate when necessary. Assist with installing, configuring, and updating hardware and software across store locations. Help maintain back-office systems, time clocks, scanners, and communications tools. Support the rollout of new equipment, system upgrades, and store technology initiatives. Ensure devices and systems are maintained according to company standards. Collaborate with the IT team to improve processes and reduce recurring issues. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred. 2+ years of technical support experience required. Retail or grocery industry experience is highly preferred, especially with POS or store operations systems. Basic understanding of computer hardware, networking fundamentals, and mobile devices. Strong troubleshooting, communication, and customer service skills. Ability to prioritize tasks and work independently in a fast-paced environment. Willingness to learn new systems and technologies. Ability to travel to store locations as needed. Job Type: Full-time Work Location: In person Benefits: 401(k) 401(k) matching Dental insurance Vision insurance Health insurance Life insurance Paid time off

Field Service Management (FSM) Analyst Must Have Skills Has 3+ years as Systems Analyst focused on FSM Has utility industry experience Can gather requirements, design processes, and test systems Can support integrations (APIs, middleware, data migration) Understands mobile field service applications

Job Title IT Technical Support Technician Department Information Technology Employment Type Contract Assignment Dates January 2, 2026 through May 1, 2026 Four month contract Job Summary The IT Technical Support Technician provides high quality technical and customer support for onsite and remote users. This role focuses on Tier II support for corporate laptop environments, office IT infrastructure, and end user technologies while delivering an excellent customer experience across all levels of the organization. Key Responsibilities Provide excellent customer service to all internal users Deliver Tier II technical support for corporate laptop infrastructure supporting both onsite and remote users Install, maintain, troubleshoot, and upgrade laptop hardware and software Perform laptop imaging and deployment Provide remote support using tools such as RDP and AnyDesk Support Microsoft Windows 11, Outlook, Office 365, and Microsoft Teams Support office IT infrastructure including workstations, conference rooms, AV equipment, and select network components Provide onboarding and offboarding support including hardware setup, access provisioning, and equipment recovery Deliver white glove support to executives, VIPs, and senior leadership Provide day to day technical support via walk ups, support tickets, email, instant messaging, and phone Track, follow up, and resolve support requests in a timely manner Manage and support a ticketing queue including ticket documentation and prioritization Contribute to knowledge transfer activities and internal knowledge base documentation Support large meetings, all hands sessions, town halls, and internal events Assist with internal asset management and inventory tracking Help process purchase orders and coordinate with procurement and accounting teams for ordering, shipping, and invoicing Manage and maintain user access accounts and configure hardware as part of onboarding and offboarding workflows Provide facilities related IT support including building systems, telecom vendors, network infrastructure, internet service providers, and conference room audio visual equipment Support internal IT initiatives and project based work as assigned Perform additional duties as needed based on business needs Minimum Qualifications • Bachelor's degree in computer science or a related technical field • Three or more years of IT technical support experience • Strong proficiency in written and verbal English communication • Ability to clearly explain technical concepts to both technical and non technical users Areas of Expertise Required • Strong understanding of corporate IT infrastructure and end user technology environments • Experience supporting Windows, mac OS, and Linux operating systems including Ubuntu • Hands on experience supporting audio visual and conferencing technologies

is for Mariotti USA, a division of MH Equipment Company. About MH Equipment: As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions. Amazing Culture, Thriving Company, Terrific Opportunity. For more information on who we are and what we do, please visit our website at ******************** Job Summary: This position is responsible for a full range of activities ensuring overall excellence in parts, service, and warranty support for dealers and end users. This position will work closely with the Business Development Manager and accounting to coordinate and administer the sales activities, inventories, payables, receivables, and other reporting requirements to accurately and effectively track and analyze our business, and will engage with customers, dealers, factories and other team members in the development and growth of the business and overall customer satisfaction. Job Responsibilities: Provide dealers with service and parts support, application support, and corresponding order administration. Administer an effective product warranty program for dealers including authorization and reimbursement of warranty repairs and work with factory representatives to obtain authorization and reimbursement of warranty dollars to the distributor. Work with vendors to obtain product and/or service information such as price, availability and delivery schedule; and provide information to internal accounting departments to accurately and timely produce appropriate financial records, transactions, and analysis. Maintain accurate company records and transactional activity including all sold and installed unit master file. Capture and retain all PDI documentation. Maintain internal systems and files to reflect current pricing and other relevant information. Perform and coordinate all shipping and receiving, including container loading and unloading, packaging, manifesting, and import/export coordination and contracting. Maintain all inventory for sale readiness, including battery charging, tracking ROA, and inventory turns. Manage Mariotti factory container ordering to ensure appropriate product flow, inventory, and order fulfillment, while aligning battery and accessory ordering. Prepare new units for delivery to the dealer or end-user, including any required modification. Maintain standard operating procedures (manual and automated), including procedures for sales, parts, warranties, etc. Assist in research and development of existing and prospective product lines. Assist with ROI tools highlighting benefits of our product lines in specific applications and against competitive technologies. Assist in the development, implementation, and support of short-term and long-term business and operational plans, including establishing operational measurement and forecasting projections. Assist in the administration of divisional and dealer performance measurement systems, dealer agreements and ensuring dealer compliance. Assist in tracking and managing annual marketing plans, including market penetration, evaluation, and exposure while overseeing a Dealer co-op program, distributing dealer marketing materials, and generating customer presentation materials. Occasional travel to assist with dealer training, sales calls, relationship development, and dealer recruiting. Adhere to Company Policies and Work Rules. Perform other duties as assigned. Position Requirements: Primary core value of integrity. Technical background and knowledge of the material handling industry is a plus but not required. Excellent verbal and written communication and comfortable speaking to groups and individuals. Strong computer skills and fluency with Microsoft programs, particularly proficiency with Excel. Strong customer service skills. Valid driver's license with good driving record. Able to meet the physical requirements of the job. Working Conditions: Flexibility to work when the dealer needs or operations require it, which may exceed 40 hours per week. This position is exempt from paid overtime. Benefits: Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation. Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match, company cell phone and laptop. Generous PTO: Paid vacation, holidays, personal, sick days, charity time off. Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability. Company Support: Continuous training, safe working environment. Mariotti USA a division of MH Equipment is proud to be an Equal Opportunity Employer

A dynamic organization is looking for an experienced IT Support Engineer to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation. What You'll Do: • Provide onsite and remote support for hardware, software, and collaboration tools • Troubleshoot advanced issues across Windows, Microsoft 365, and networking • Manage onboarding/offboarding, provisioning, and access control • Maintain Windows 11, M365 apps, and endpoint devices • Support conference room AV systems • Build automation scripts (PowerShell, Python, Bash) • Serve as an escalation point and mentor junior staff • Maintain documentation and knowledge articles • Handle service requests in line with SLAs • Coordinate with vendors and collaborate with regional/global IT teams • Support security, patching, and compliance efforts • Contribute to ongoing automation and process-improvement projects What We're Looking For: 4-7 years of corporate IT support experience Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11 Solid scripting/automation skills (PowerShell, Bash, Python) Strong troubleshooting, communication, and mentoring skills Knowledge of networking fundamentals and endpoint security tools Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus

Initiates face to face contact with eligible patients to describe role, explain participation benefits and begin screening process. Schedules and completes initial hospital, clinic, or community-based (homes, shelters, housing agencies, substance use treatment programs, etc.) visit screening, care plan, and follow up visits and phone calls for enrolled patients within specified timeframes. Teaches key educational messages using a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Clearly documents all activities in the patient's record and care management system. Participates with other staff in activities that include community outreach, presentations to community organizations, development of materials, and phone calls. Works with patients and providers to set goals for patient's care and provides guidance for patient to achieve those goals. Reinforces educational messages regarding disease self-management by linking clients with supportive community services and programs. Presents patients at case review meetings succinctly and logically. Consults with RN/SW Care Manager, primary clinical staff, behavioral health teams and / or PCP regarding complex patient situations, demonstrating an understanding of how to solicit and incorporate provider feedback in order to continuously develop the most optimal plan for care. Demonstrates the ability to function within an inter-disciplinary team (nurse care coordinators, social workers, behavioral health clinicians, physicians, resource specialists, clinical support staff, etc.), connecting the patient with resources as needed. Records and monitors the participants' progress toward goals within specific timeframes. Documents assessments and key patient updates in EMR system; documents relevant day-to-day activities and patient data. Prepares reports and documents as needed or requested. Assists patients with organizing their records, making follow-up appointments, attending follow-up appointments, and filling their prescriptions. Helps patients fill out applications, for example for Medical Assistance, Housing, and SNAP (Supplemental Nutrition Assistance Program). Provides advocacy, patient education and successful warm hand offs in accessing community-based and hospital-based programs. Assists patient in addressing and overcoming barriers with a range of concrete supports, including but not limited to: healthcare support services, behavioral health, financial assistance, child-care and caregiver support, housing, support with utility bills, food, financial entitlements, clothing, transportation, food pantries, violence prevention, social isolation and any other appropriate community resources. Provide intensive home and community-based outreach, motivational interviewing and goal setting, resource connection and accompaniment to medical appointments as needed to help patients appropriately utilize healthcare. CWAs may visit patients in hospital and ER settings to facilitate with transitions of care. Establishes culturally appropriate and trusting relationships with patients and their families. Participates in all training activities as designated by Community Wellness Manager (CWM). Attends regularly scheduled supervision and other program assigned meetings. Develops and maintains strong relationships with the community and community resources to ensure patient access. NOTE: The CWA will not provide hands on care or other services noted as home health services, including but not limited to: performance assessments, provision of care, treatment, or counseling; and/or monitoring of patient's health status. EDUCATION: HS Diploma with community experiences or Bachelor's degree CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Driver's license and reliable access to a vehicle Massachusetts CHW certification preferred EXPERIENCE: Minimum of 2 years prior healthcare, public health, or community-based experience in community setting. Shared experiences of our patient population (history of homelessness, experience living with chronic illness, history of substance use disorder, experience in a minority group, etc) preferred KNOWLEDGE AND SKILLS: Basic knowledge of healthcare system. Outstanding interpersonal skills of foremost importance to interact with families and patients. Interest in community health and outreach. Exceptional organizational skills; ability to multi-task and work independently and as part of a team. Demonstrated oral and written English communication skills. Fluency in Haitian Creole, Spanish, Cantonese, Mandarin, Portuguese preferable. Understanding of how language, culture and socioeconomic circumstances affect health. Desire to work with diverse, multi-cultural and multi-lingual populations. Proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, Outlook) and web browsers. Proficiency with data entry and data tracking.

Sales Operations Specialist About the Role: We're looking for a Sales Support Specialist to assist our account managers and sales team in delivering exceptional service and meeting performance targets. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. Key Responsibilities: Assist account manager/sales team to meet the performance target to provide an efficient and comprehensive service Support account manager/sales team in handling of inquiries, orders, issues, shipment, tracking, reports, and general follow up Works cross functionally with manufacturing and management teams and resolving issues timely as required Proactively interface with customers and serve as a point of main contact as request Coordinate sales related activities and maintain/monitor accurate data with efficiency Prepare sales operation reports and presentation materials as request Support sales administrative related functions Exercise creative thinking and apply experiences to improve processes as needed Qualifications & Skills Bachelor's degree in Business, Operations, or a related field (preferred). Proficient in Microsoft Office (Excel, PowerPoint) and SAP. Background in B2B and distribution business models; experience in tech industries is a plus. 2-5 years in Sales Operations, Business Operations, or Account Support roles. Previous experience supporting sales management preferred. Ability to work effectively under pressure and meet challenging targets. Strong sense of accountability, ownership, and a positive attitude. Excellent problem-solving skills with attention to detail for coordinating and following up on requests. Proven ability to manage multiple tasks with shifting priorities and tight deadlines in a fast-paced environment. Strong written and verbal communication skills to engage with customers and internal stakeholders. Team player with flexibility and the ability to self-manage. Preferred: Operational experience in distribution business.

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life. Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society. Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits. IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. You will be the main point of contact for inquiries and requests related to our Production Control Systems, as well as the development of new functionality and processes. The ideal candidate is a diligent, hardworking individual who can learn new systems and processes rapidly, can work with little supervision, and is capable of delivering outstanding work at all times. DUTIES Provide 1st and 2nd level support and troubleshooting for the manufacturing control and traceability platform Evaluate and advise workflow process improvements Develop, install, and maintain equipment to complete the production process Design and test the production processes Works with end-users, troubleshoots issues, and provides ongoing production support, and works with database administrators and programmers Directly assist manufacturing and production teams with support and troubleshooting Diagnose process failures and determine solutions Escalate unresolved issues/questions Support product upgrades and projects, including active engagement in the testing of new features and functionality Coordinate and assist with end-user training, including development of system documentation and training materials Develop ongoing reports needed by the business to improve information and decision-making Support SOX audits Demonstrate initiative and job knowledge by suggesting ideas, discovering new and better ways of accomplishing goals

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life. Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society. Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits. IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. You will be the main point of contact for inquiries and requests related to our Production Control Systems, as well as the development of new functionality and processes. The ideal candidate is a diligent, hardworking individual who can learn new systems and processes rapidly, can work with little supervision, and is capable of delivering outstanding work at all times. DUTIES * Provide 1st and 2nd level support and troubleshooting for the manufacturing control and traceability platform * Evaluate and advise workflow process improvements * Develop, install, and maintain equipment to complete the production process * Design and test the production processes * Works with end-users, troubleshoots issues, and provides ongoing production support, and works with database administrators and programmers * Directly assist manufacturing and production teams with support and troubleshooting * Diagnose process failures and determine solutions * Escalate unresolved issues/questions * Support product upgrades and projects, including active engagement in the testing of new features and functionality * Coordinate and assist with end-user training, including development of system documentation and training materials * Develop ongoing reports needed by the business to improve information and decision-making * Support SOX audits * Demonstrate initiative and job knowledge by suggesting ideas, discovering new and better ways of accomplishing goals * Minimum 3 years of hands-on experience with Manufacturing Control systems and ERP * Experience working in a manufacturing environment and business system analysis * Effective communication with production and manufacturing departments to ensure proactive support and administration, including support for new product rollouts * Builds and maintains positive customer relationships; meets customer needs * Exceptional customer service and communication skills to convey competence and concern to end-users * Ability to document current functionality and process flows, and suggest areas for future improvement * Is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer * Possess good interpersonal skills * Strong attention to detail * Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution * Effective troubleshooting and problem-solving skills * Ability to work independently with minimal direction and oversight PREFERRED SKILLS: * Bachelor's degree in Computer Science or a related discipline * Ability to solve practical problems * Experience with ERP * Experience providing support in a manufacturing environment, including processes, systems, and terminology

Overview PACE Supply is a leading distributor of plumbing, waterworks, and industrial supplies, committed to delivering exceptional products and service to our clients. We are seeking a dedicated Technical Support Specialist for our Water Meters Division to provide expert support and drive customer satisfaction in a dynamic, fast-paced environment. The Technical Support Specialist supports PACE's water meter and AMI/AMR product lines by providing technical expertise, training and customer support to utilities and contractors. This role ensures successful product implementation, troubleshooting and long-term system performance while serving as a key technical resource to our metering solutions business. Responsibilities Customer Support Excellence Promptly address inquiries, concerns, and technical issues related to division products and systems. Demonstrate a commitment to customer satisfaction, ensuring positive experiences and fostering lasting relationships. Collaborate closely with clients to understand their unique needs and preferences. Collect and analyze customer feedback and survey responses to identify areas for improvement. Product Knowledge, Troubleshooting, and Training Utilize division expertise to diagnose and resolve technical issues efficiently, demonstrating a deep understanding of product functionalities. Provide clear and concise technical guidance to customers and internal teams, ensuring optimal problem resolution and customer satisfaction. Stay updated on the latest division products, technologies, and industry trends to offer informed insights. Conduct training sessions for internal teams and clients, enhancing overall product knowledge and usage. Share insights on best practices, troubleshooting techniques, and industry advancements to empower teams with the latest information. Manufacture Liaison Act as a bridge between PACE Supply and manufacturer, fostering strong relationships and facilitating effective communication. Collaborate with internal teams to ensure seamless coordination and resolution of customer issues. Cross-Functional Collaboration Collaborate with technical and non-technical teams to exchange insights and contribute to a holistic understanding of customer needs. Facilitate communication between different departments, ensuring a coordinated approach to problem resolution and customer support. Documentation & Reporting: Maintain detailed records of customer interactions, technical issues, and solutions for future reference. Generate insightful reports on common technical problems, providing recommendations for continuous improvement and proactive issue resolution. Qualifications High school diploma (or equivalent) is preferred. A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify. A minimum of 2 years in customer service management, particularly in metering technology. Demonstrated ability to build and maintain relationships. Flexible, creative, and able to work in a dynamic fast-paced work environment. Demonstrated capacity to think “outside the box,” communicate and motivate customers on the company's products, programs, and new ideas. Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint. Excellent oral/written communication skills, including well-developed presentation skills. Preferred: Bachelor's degree in Business Administration, Marketing, related field or equivalent experience. Preferred: A minimum of 5 years' experience in AMI/AMR water metering technology. Preferred: Outstanding verbal and written communication and organization skills. Preferred: Self-motivated, able to work with minimal supervision. Preferred: Strong organizational skills and attention to detail to manage multiple tasks and deadlines effectively. PACE Supply is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. We also consider qualified applicants with criminal histories in accordance with employment regulations. Work Environment Pre-Employment Requirements As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements: Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements. Drug Test: A drug test will be administered to ensure a drug-free workplace. Work Environment Physical Requirements: The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck. Prolonged periods of standing or sitting at a desk and working on a computer. Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception. Environmental Conditions: The employee is frequently exposed to moving mechanical parts and outside weather conditions. Occasionally, the employee may be exposed to high, precarious places and vibration. The noise level in the work environment is usually moderate. Benefit Snapshot: PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more. Relocation Benefits NO Remote Availability IN MARKET REMOTE *Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at **************.

**Now hiring! Senior Specialist Digitalization - Application Support** **Acampo, California (Hybrid)** We are looking for a Senior Specialist Digitalization - Application Support to join our Agricultural Solutions team supporting our Vegetable Seeds business in Acampo, California. **Come create chemistry with us!** BASF's Agricultural Solutions division connects innovation, customers, partners and agricultural experts and integrates sustainability criteria into all business decisions. We help farmers deliver the best possible outcomes, working to achieve the balance between economic, environmental and social value creation for sustainable and efficient agriculture. This role provides functional support for applications and tools used by breeding, product development, and R&D teams to enhance efficiency and innovation. Key responsibilities include user enablement through training and guidance, troubleshooting software and hardware issues, and offering expert consultation to optimize workflows. The position also involves creating and maintaining clear documentation to ensure consistent and effective tool usage. By serving as a trusted advisor, this role helps teams leverage technology to accelerate the development of new varieties and improve research processes. **As a Senior Specialist Digitalization - Application Support, you create chemistry by...** + Providing technical support to an international user base for R&D applications and workflows, diagnosing and resolving issues + Communicating with customers via Teams, email, and issue trackers to clarify problems and give clear guidance + Collaborating with development teams to escalate complex issues, share user feedback, and support software fixes + Documenting software issues, resolutions, and user guides to streamline future support and knowledge sharing + Identifying digital bottlenecks and optimization opportunities within breeding and technology teams + Delivering training and onboarding sessions to ensure users understand software features and work efficiently **If you...** - Hold a BSc in Information Technology, Software Engineering, Computer Science, Biosciences (digital focus), or a related field (MSc preferred) - Have a minimum of 5 years' experience supporting digital tools and workflows for biosciences (experience in plant breeding support preferred) - Use issue tracking and documentation tools effectively (e.g., Jira & Confluence, Azure DevOps) for agile software support - Understand database systems in a bioscience context and how applications access data (no advanced SQL required) - Are familiar with data visualization tools and data availability concepts (e.g., Spotfire, Power BI, data/semantic models) - Have basic knowledge of operating systems, networking, desktop virtualization, cloud services, or HPC environments - Diagnose technical issues quickly using analytical skills to identify root causes and implement solutions - Communicate clearly in English (fluent); Spanish fluency is a strong plus for user support - Demonstrate a strong customer service mindset, patience, and empathy when assisting users - Prioritize and manage multiple support requests efficiently to ensure timely responses and resolutions - Collaborate well with cross functional teams, including developers and QA, to drive issue resolution - Analyze support data and trends to recommend improvements for software performance and user experience - Show eagerness to learn new technologies and adapt to evolving software environments and user needs - Are able to travel up to 10%, domestically and internationally **Create your own chemistry with you@BASF** At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call **you@BASF** . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. Just some of the many benefits we offer include: + Flexible work arrangements whenever possible + Highly competitive retirement savings plan with company match and investment options + Well-being programs that include comprehensive mental health support for you and your household family members + Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more) + Back-up child and elder care with discount programs for families of all ages and stages + Mentoring and career development opportunities that allow you to share, learn, and thrive + Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. + Employee crisis support for when the unexpected happens + Access to our BASF wine cellar, employee discounts, and much more! **About us** As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years! At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career. Belong to Something Bigger. #belongat BASF **Privacy statement** BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact ***************************** to report fraud. **Pay transparency** BASF is committed to pay transparency practices. The competitive Pay Range for this role is $96,800 - $133,100. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law. **Equal employment opportunities** We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis.

Job Description The Engineering Support Specialist I is responsible for support Enterprise-wide to assist in key facets of user's daily operations including but not limited to KBS system. Duties & Responsibilities: Knowledgeable in the business systems used by the company Maintenance and continuous improvement of KBS Item, including validation of created items and reactivation of discontinued/archive items Respond to critical ticket request for new KBS items needed for quick customer sales or service. Item Master Database scrub and revamp for cleaner, more informative information Maintenance of Enterprise packages Creation of Documentation, Drawing, and Installation Instructions within Document Library and Business System Provide technical support through ticket system and dedicated Webex spaces Collaborate with support team to evaluate system improvements. Use best practices for scalability, support, ease of maintenance, and system performance Work with internal and external stakeholders to establish project scope, system goals, and requirements Perform system audits to ensure best practices are being used and if additional training is needed Serve as backup support to other Engineering positions as needed Travel not required but permitted for support functions Collaborate with suppliers to acquire CAD and compliance information. Position Requirements: Engineering, Business, Computer Science, or other technical discipline or equivalent experience required 1-3 years experience in a technical support or customer service role required. Product knowledge as well as knowledge of auxiliary equipment used in the commercial vehicle marketplace recommended. Proficient using Microsoft Office Products including Word and Excel. Must have strong communication skills. Experience with SolidWorks is preferred Physical/Mental Requirements Needed to Perform the Essential Functions of the Position: Must be able to perform normal office duties. May need to travel periodically by car, airplane, etc. The ability to communicate verbally and in written form.

The Production Document Support Specialist will support the production department in authoring, editing, reviewing and maintaining production documents to verify accuracy before on-time final presentation. The specialist will ensure good documentation practice (GDP) implementation and build efficient collaboration between production department and other supporting departments such as operations, logistics, QC, and QA. What you will do * Perform and coordinate BPR (batch record) technical reviews. Ensure that written procedures (SOP, BPR) and cGMP guidelines are followed. Exercise independent judgment regarding cGMP document entry evaluation. * Coordinate real time batch record review/corrections across multiple functions, i.e., Production, QA * Attend and scribe daily huddles; coordinate collaboration between Production department and other departments such as Operations, Logistics, QC, and QA; perform other tasks supporting Production as assigned * Perform controlled print tasks for time-sensitive production operations * Comply with SOP's, BPR's and cGMP in all aspects of the work performed. * Participate in internal audits, support GMP readiness activities, audits and inspections * Implement improvements in quality systems and SOPs. Manage operational excellence tasks. * Process assigned tasks and reviews within tight timelines Qualifications * Bachelor's degree in science, engineering, or related discipline or * Associate degree in science, engineering, or related discipline with 2+ years' experience in cGMP setting * Experience managing documents in a cGMP environment, particularly in API manufacturing (preferred) * Knowledge of cGMP and FDA regulations (preferred) * Experience with Master Control, SAP, Excel, Word, PowerPoint (preferred) * Industry experience with peptide manufacturing (preferred) * Working experience with mandatory safety, health and compliance regulations as specified by federal, state, and local agencies (preferred) * Ability to adhere to manufacturing schedules and timelines for document support * Capable of working methodically and efficiently, while adhering to rules and regulations * Reviewing, entering or recording information in written or electronic form * Strong understanding of cGMPs, and able to comply with SOPs, BPRs and cGMP in all aspects of the work performed. * Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of compositions, and grammar. Well versed in Good Documentation Practices. * Detail oriented with the ability to independently troubleshoot and resolve problems * Communicate effectively, and possess ability to function well in a team environment * Possess a GMP mindset with a high degree of self-discipline in tasks * Ability to perform under pressure and adhere to guidelines and timelines * Excellent communication and interpersonal skills. Ability to collaborate in a proactive and solution-focused manner, including keeping management aware of potential issues. * Ability to work in ISO7 and ISO8 controlled environments Base Hourly Range: * Specialist I: $25.97 - $35.72 * Specialist II: $37.00 - $50.87 Placement of new hires in these wage ranges is based on several factors including education, skill sets, experience, and training. Total Rewards We offer all Team Members a total rewards package including competitive pay, annual performance bonus, a generous benefit package with comprehensive Medical/Dental/Vision coverage, 401(k) plan with employer contribution, and paid vacation, personal and sick days. Corporate Social Responsibility Bachem takes responsibility for future generations by a careful handling of resources and avoiding environmental risks. We continually improve our ecological performance and develop and implement new approaches for enhancing employees' environmental awareness. EcoVadis has awarded Bachem Gold Medal status in their assessment of Bachem. Bachem Americas is an Equal Opportunity Employer As an equal opportunity employer, we celebrate the diversity of our team and are committed to building an inclusive workplace where individuals are hired and advanced based on merit, skills, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other legally protected status. Please note: unsolicited resumes from recruitment agencies will not be considered. Share this job posting by email

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit ************* | LinkedIn | YouTube Responsibilities Overview: The Data Entry and Production Support Specialist plays a pivotal role in ensuring the seamless flow of production processes and maintaining data integrity. This individual will be responsible for data entry, inventory management, production scheduling, and providing comprehensive administrative support to the production office and floor. Key Responsibilities Data Management & Production Support: Monitor and maintain the production schedule over a 24-day horizon. Print all production travelers and attach all required manufacturing documents. Ensure attention to detail in production travelers by: Highlighting key focus areas. Attaching diagrams and other necessary visual aids. Including materials needed in packaging instructions. Adding repro as directed by the Plant Manager. Maintain and order replacement printing plates as needed to ensure inventory sufficiency. Update and manage the silo Excel sheet, ensuring compliance with corporate item number changes. Communication & Collaboration: Act as a liaison between production and Customer Service, Sales, and other departments. Address data governance-related requests such as label creation, work order adjustments, and more. Production Tracking & Reporting: Run and balance daily labor reports for all production activities, resolving any discrepancies. Store production work orders both physically in a controlled area and digitally in a database. Inventory Management: Monitor and replenish supplies for the production office and floor. Scheduling Coverage: Serve as a backup for the scheduling position during vacation or sick leave, requiring knowledge of all scheduling functions and workflows. Qualifications Skills & Qualifications: Strong attention to detail and organizational skills. Proficiency in data entry and Microsoft Office (Excel, Word, etc.). Excellent communication and collaboration abilities. Ability to adapt to changing priorities and manage multiple tasks efficiently. Experience in production scheduling and inventory management is a plus. # Additional Info Starting Wage Range: $41,000-52,000 yearly. You will have access to a comprehensive benefits and compensation package that includes: Paid Training Provided Competitive Base Salary 11 Paid Holidays Paid Vacation Referral Bonus Medical, Dental and Vision Plans Health Savings Account/Flexible Spending Account Retirement Savings Plan with company match Voluntary Aflac Benefits Life and AD&D Insurance Wellbeing Program and Employee Assistance Program Employee Discount Program Tuition Reimbursement (dependent upon approval) Discretionary annual bonus program (initial eligibility dependent upon hire date) Career Progression Opportunities And Much More! Contact Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the " Know Your Rights: Workplace Discrimination is Illegal" Poster . If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-700 and let us know the nature of your request and your contact information. About Amcor Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.

**Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.** At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit ************* | LinkedIn | YouTube **Responsibilities** Overview:The Data Entry and Production Support Specialist plays a pivotal role in ensuring the seamless flow of production processes andmaintainingdata integrity. This individual willbe responsible fordata entry, inventory management, production scheduling, and providing comprehensive administrative support to the production office and floor. **Key Responsibilities** **Data Management & Production Support:** + Monitor andmaintainthe production schedule over a 24-day horizon. + Print all production travelers and attach all required manufacturing documents. + Ensure attention to detail in production travelers by: + Highlighting key focus areas. + Attaching diagrams and other necessary visual aids. + Including materials needed in packaging instructions. + Addingreproas directed by the Plant Manager. + Maintain and order replacement printing plates as needed to ensure inventory sufficiency. + Update and manage the silo Excel sheet, ensuring compliance with corporate item number changes. **Communication & Collaboration:** + Act as a liaison between production and Customer Service, Sales, and other departments. + Address data governance-related requests such as label creation, work order adjustments, and more. **Production Tracking & Reporting:** + Run and balance daily labor reports for all production activities, resolving any discrepancies. + Store production work orders both physically in a controlled area and digitally in a database. **Inventory Management:** + Monitor and replenish supplies for the production office and floor. **Scheduling Coverage:** + Serve as a backup for the scheduling position during vacation or sick leave, requiring knowledge of all scheduling functions and workflows. **Qualifications** **Skills & Qualifications:** + Strong attention to detail and organizational skills. + Proficiencyin data entry and Microsoft Office (Excel, Word, etc.). + Excellent communication and collaboration abilities. + Ability to adapt to changing priorities and manage multiple tasks efficiently. + Experience in production scheduling and inventory management is a plus. \# **Additional Info** **Starting Wage Range: $41,000-52,000 yearly.** **You will have access to a comprehensive benefits and compensation package that includes:** + Paid Training Provided + Competitive Base Salary + 11 Paid Holidays + Paid Vacation + Referral Bonus + Medical, Dental and Vision Plans + Health Savings Account/Flexible Spending Account + Retirement Savings Plan with company match + Voluntary Aflac Benefits + Life and AD&D Insurance + Wellbeing Program and Employee Assistance Program + Employee Discount Program + Tuition Reimbursement (dependent upon approval) + Discretionary annual bonus program (initial eligibility dependent upon hire date) + Career Progression Opportunities + And Much More! **Contact** **Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity** Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the " _Know Your Rights: Workplace Discrimination is Illegal" Poster_ . If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-700 and let us know the nature of your request and your contact information. **About Amcor** Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. (******************************************************************************************************************************************************** **Location** _US-IL-ALSIP_ **Job ID** _2025-35295_ **Position Type** _Regular Full-Time_ **Category** _Supply Chain_ **Location : Address** _12900 S. PULASKI RD_

Assists with research support by executing day-to-day operations of projects, providing support for research studies, and following federal and local regulations, standard operating procedures, and Institutional Review Board (IRB) approved protocols. Contributes to the execution of research by conducting data gathering activities, reviewing data for accuracy and checking for inconsistencies in data, and independently performing tasks related to the recruitment, enrollment, consenting, follow-up with participants, and answering participant questions. Contributes to the development of research materials and procedures by assisting in the creation and/or drafting of study materials (e.g., recruitment, data collection, retention) in a variety of formats including online. Assists in the documentation and reporting of research study activities by using tools, systems, and forms for project tracking and documentation, documenting and maintaining files related to study progress, and escalating issues to project managers or investigators. Essential Responsibilities: Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome. Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities. Contributes to the execution of research studies by: conducting research surveys, focus groups, qualitative interviews, or other data gathering activities for straightforward projects or complex projects with guidance; assisting and/or leading the training of others on project support activities (e.g., data collection, administering informed consent, conducting procedures), under the guidance and supervision of more experienced team members; coding open-ended/qualitative responses and preparing data for analysis; reviewing data for accuracy and checking for inconsistencies in data; independently performing tasks related to the recruitment, enrollment, consenting, and follow-up with participants; and answering participant questions regarding basic studies, while serving as a resource to more junior personnel, and escalating issues as needed. Contributes to the development of research materials and procedures by: assisting in the creation and/or drafting of study materials (e.g., recruitment, data collection, retention) in a variety of formats including online. Assists in the documentation and reporting of research study activities by: using tools, systems, and forms for project tracking and documentation; and documenting and maintaining files related to study progress while escalating issues to project managers or investigators. Assists with research support operations by: executing day-to-day operations of projects; providing support for research studies including ordering supplies, scheduling/coordinating meetings, filing, and copying; performing literature reviews to support drafts of grant proposals; supporting drafts of Institutional Review Board (IRB) protocols, amendments, continuing reviews, and other documentation; supporting drafts of Institutional Review Board (IRB) protocols, amendments, continuing reviews, and other documentation; and following federal and local regulations, standard operating procedures, and IRB approved protocols and supporting compliance for handling research data.Qualifications Minimum Qualifications: Bachelors degree in Public Health, Health Care Administration, Epidemiology, Health Sciences, Social or Behavioral Sciences, Health Services, Statistics, or Health Economics, or related field OR Minimum three (3) years of experience in health research, public health, laboratory or social science research setting, epidemiology, social or behavioral sciences, health services or a directly related field. Additional Requirements: Knowledge, Skills, and Abilities (KSAs): Confidentiality; Health Care Compliance; Good Clinical Practices (GCP); Research & Evaluation Data Collection; Research Ethics; Stakeholder Management; Research & Evaluation Study Design