Caribou Coffee jobs - 150 jobs

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. The Senior Director of Operations & Service Excellence is a senior leadership role accountable for designing, delivering, and continuously improving enterprise-wide support services across Dutch Bros' field operations and corporate environments. This role owns the end-to-end service experience for technology support, HR Operations services, and enterprise technology purchasing, ensuring reliability, scalability, and exceptional customer outcomes. Operating at the intersection of Technology, HR, Finance, and Operations, this leader will transform fragmented support functions into a unified, data-driven service organization. The role is responsible not only for day-to-day operational performance, but also for defining the long-term service strategy, maturity roadmap, and operating model required to support a fast-growing business. This role is accountable for modernizing service delivery through responsible adoption of automation and AI, ensuring technology augments human capability while delivering measurable operational and financial outcomes. Success in this role requires a leader who can balance operational rigor, financial discipline, and human-centered service design, while driving immediate, material improvements in service quality and efficiency. Job Qualifications: 10+ years leading large-scale service operations, shared services, or enterprise support organizations Experience supporting distributed, frontline-heavy environments (QSR, retail, hospitality, logistics, or similar) Proven success leading operational transformations and service consolidations Executive-level stakeholder management across Technology, HR, Finance, and Operations Budget ownership with demonstrated cost optimization and financial governance Experience managing internal teams and external managed service providers Location Requirement: This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days. Key Result Areas (KRAs): Service Reliability & Experience Achieve and sustain CSAT ≥ 90% and/or top-quartile NPS across QSR and corporate support channels Meet or exceed SLA/OLA targets for incident and request resolution across all service domains Reduce repeat incidents and chronic issues by implementing structured problem management and root cause remediation Ensure consistent service quality across field locations through standardized workflows and escalation models Serve as executive owner for major incident response, post-incident reviews, and corrective action plans Operational Efficiency & Scale Consolidate technology and HR L1/L2 support into a single, unified service operating model Reduce cost per ticket year-over-year while improving first-contact resolution rates Increase self-service and automation adoption (knowledge base, virtual agents, workflows) to deflect low-value demand Standardize service processes, tooling, and metrics across all support teams and vendors Improve workforce management through demand forecasting, capacity planning, and skills-based routing Business Enablement Minimize operational downtime and service disruptions impacting field locations Improve average time-to-resolution for high-impact issues affecting revenue and customer experience Align service offerings and priorities with business growth, seasonal demand, and store expansion Increase employee productivity by simplifying support access and reducing friction in service delivery Act as a trusted operational partner to Technology, HR, and Operations leadership Financial Stewardship Optimize technology purchasing through strategic sourcing, vendor consolidation, and contract negotiation Improve asset lifecycle management, including procurement, deployment, refresh, and disposition Deliver measurable cost savings and spend transparency without degrading service quality Maintain budget predictability and financial governance across service operations Establish vendor performance scorecards tied to cost, quality, and service outcomes Key Responsibilities: Service Desk & Support Operations Provide executive leadership for a high-volume, mission-critical Service Desk supporting geographically distributed Dutch Bros' locations and corporate teams Ensure 24x7 operational reliability, incident responsiveness, and service continuity Own incident, request, change, problem, and knowledge management processes Serve as the executive escalation point for critical outages and service-impacting events HR Operations L1/L2 Support Lead L1/L2 HR Operations support, including employee lifecycle inquiries, HR systems support, and case management Partner with HR leadership to ensure services are compliant, consistent, and employee-centric Define clear handoffs and escalation paths between HR Ops, Technology, and other departments Service Model Consolidation & Transformation Consolidate multiple service desks and support functions into a unified enterprise service model Standardize workflows, tooling, metrics, and governance across all support domains Drive adoption of enterprise service management (ESM) practices Service Technology Stack Ownership (Including AI Enablement) Own the end-to-end service technology stack, including ITSM/ESM platforms, self-service, automation, analytics, and AI-enabled capabilities Define and execute the service tooling and AI enablement strategy, leading evaluation, implementation, and optimization of AI-driven capabilities to improve efficiency, experience, and scalability Establish governance and partnerships to ensure secure, responsible AI adoption and measurable value realization through improved resolution times, cost efficiency, and service quality Technology Purchasing & Asset Management Own enterprise technology purchasing strategy, including sourcing, vendor selection, and contract negotiation Establish asset lifecycle management practices (hardware and software) from procurement through disposition Ensure spend transparency, cost controls, and alignment with enterprise standards Physical Requirements: In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions Must be able to collaborate in-person with occasional impromptu in-person meetings Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed. Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively. Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed. Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools. Compensation: DOE If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

Reporting to the Regional Manager, the Route Sales Representative (RSR) Hybrid is responsible for serving all grocery customers within a specific route in a specific market by delivering fresh Peet's products. Additionally, the RSR will build and maintain relationships with store management to increase Peet's visibility within accounts. This position is open in Macon, GA ESSENTIAL RESPONSIBILITIES: Forecasting and ordering a weekly order Merchandising store displays to ensure proper inventory, pricing, and date code rotation Complying with customers' scheduled receiving hours and policies Position involves early morning working hours and extensive driving time Building in-store displays Managing point-of-sale inventory Solicitation of new accounts fitting approved Peet's profile Selling special programs to store owners and managers Keeping all company-supplied equipment clean and serviced, including Peet's van, warehouse, and POS Completing all required reports and paperwork What You Will Do Forecasting and ordering a weekly order Merchandising store displays to ensure proper inventory, pricing, and date code rotation Complying with customers' scheduled receiving hours and policies Position involves early morning working hours and extensive driving time Building in-store displays Managing point-of-sale inventory Solicitation of new accounts fitting approved Peet's profile Selling special programs to store owners and managers Keeping all company-supplied equipment clean and serviced, including Peet's van, warehouse, and POS Completing all required reports and paperwork Who You Are Prior DSD/ truck to store sales experience Good verbal communication skills Clean DMV record and insurability Ability to work independently in various setting Ability to lift, bend and squat consistently throughout the day Peet's is proud to be an Equal Opportunity Employer For more information about our craft and who we are please visit our website. We look forward to hearing from you!

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. The Lifecycle Marketing Specialist is a crucial member of the marketing team, responsible for orchestrating our customer lifecycle campaigns and targeted programs. Sitting at the intersection of marketing, data, and product, you will be responsible for building, measuring and evolving high-impact customer journeys and initiatives. The role requires a unique mix of technical execution, data-driven optimization and cross-functional project management to build long-term customer value. Job Qualifications: Bachelor's Degree in Marketing, preferred 4+ years of experience in CRM or digital marketing, specifically in digital communications and lifecycle marketing required Hands on keyboard experience building complex, multi-stage journeys within enterprise level CRM platforms. Braze experience is preferred Experience in the QSR retail, online ordering, or third-party delivery is a plus An unwavering attention to detail and commitment to impeccable execution Strong organizational prowess, adept at managing complex projects with multiple stakeholders under tight deadlines Stellar communication skills, ability to communicate to both technical and non-technical stakeholders Test and learn mindset with the ability to pivot strategies based on performance or shifting business priorities Analytical curiosity, with a continuous drive for understanding the “why” and proactively recommend optimizations Location Requirement: This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days. Skills: Detail oriented Intellectual Curiosity Hungry Proactive Adaptable Proficient in Martech Systems Key Result Areas (KRAs): Lead the end-to-end implementation, maintenance and optimization of the customer journey roadmap, ensuring a seamless and personalized experience across all digital touchpoints Evolve manual, point-in-time, marketing efforts toward behavior-based automated triggers to drive high-value actions and long term customer retention Partner closely with App, Product, Engineering and Data Science teams to bring the lifecycle strategy to life Oversee full-funnel campaign orchestration, including creative briefing, offer strategy, communication cadence and multi-channel deployment Monitor health metrics across all automated campaigns and programs, utilizing data to lead ongoing optimization efforts and sharing actional insights Design and implement structured A/B test plans to continuously improve performance Physical Requirements: In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions Must be able to collaborate in-person with occasional impromptu in-person meetings Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed. Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively. Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed. Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools. Compensation: DOE If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

WE ARE LONGHORN. Legendary food and service begins with legendary people. We believe in earning the loyalty of our Team Members with our strong, diverse culture, well-done benefits and growth opportunities. It takes passion, pride and commitment to create our bold and flavorful food… and we want you to join us. Let's get Fired Up! For this position, pay will be variable by location - See additional job details and benefits below Our Dishwashers are key to upholding our commitment to quality… because a legendary steak starts with a clean plate. Share your Pride by…. * Cleaning dishes, utensils, glassware, pots, and pans * Assisting in maintaining a clean restaurant * Stocking supplies for our service and culinary team And on Team LongHorn, the Benefits sizzle… * Your schedule, Your way - conveniently swap shifts using your team member app! * Competitive pay, every week * Shift meals - sides, salads, soups and more! * Anniversary Pay * Home for the Holidays - Closed on Thanksgiving and Christmas * Discounts both inside and outside of Darden Restaurant walls - cellphones, hotels and more! * See full list here

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. As a shift supervisor you will lead with craft and heart to make your coffeehouse a welcoming space for your community. We are invested in your growth journey, empowered through developmental experiences as well our industry leading benefits. Basic Qualifications * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays * Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations * Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers * Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients * At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees Knowledge, Skills and Abilities * Ability to direct the work of others * Ability to learn quickly * Effective oral communication skills * Knowledge of the retail environment * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com. At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or ***************.

With a career at HMSHost, you really benefit! We Offer * Health, dental and vision insurance * Generous paid time off (vacation, flex or sick) * Holiday pay * Meal and Transportation Benefits * *401(k) retirement plan with company match * *Company paid life insurance * *Tuition reimbursement * Employee assistance program * Training and exciting career growth opportunities * Referral program - refer a friend and earn a bonus * Benefits may vary by position so ask your recruiter for details. Summary: The Stockperson is responsible for physical and clerical tasks associated with shipment and reception of supplies and finished products. Duties include verifying shipping records and correct packaging and labeling; unpacking received goods, checking for damage and accuracy of shipment, and working with materials transport companies; performing all other responsibilities as directed by the business or as assigned by management. This position is non-exempt and typically reports to the Warehouse Manager or General Manager, depending on local requirements. Essential Functions: * Provides excellent service to internal and external customers in receiving, processing and distributing * merchandise and supplies to stores * Complies with delivery schedules; accurately, timely, and efficiently processes deliveries * Executes ticketing process according to Company standards * Accurately and efficiently stocks shipments * Pulls, prepares, and processes daily orders according to requisitions generated by the stores * Reviews orders for accuracy * Utilizes computer to manage accurate inventory for warehouse operations * Assists in the transportation of orders and returns between the warehouse and stores (where * applicable) * Identifies damaged and expired products * Implements product rotation based on product code dates in warehouse and concepts * Follows all security and safety procedures established by the Company and Branch * Assists in all maintenance responsibilities and activities established by the warehouse * Maintains fixtures and equipment storage * Assists with bin location upkeep and the physical inventory process * Maintains HACCP charts, walk-in coolers and freezers (where applicable) Minimum Qualifications, Knowledge, Skills, and Work Environment: * Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers * Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner * Requires the ability to bend, twist, and stand to perform normal job functions * Requires the ability to lift and/or move up to 50 lbs * Requires the ability to drive a truck safely (as applicable). May require a valid driver's license and good driving record as demonstrated by a DMV printout Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW) Source: HMSHost

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. At Dutch Bros Coffee, our people-first culture is at the heart of everything we do. We are seeking an HR Analytics Manager who will be a crucial bridge between our Finance and HR teams. In this role, you'll use advanced analytics to transform HR data into actionable insights that help us make informed business decisions. Your work will help us understand everything from turnover trends to engagement levels, all while ensuring we maintain rigorous and consistent reporting standards. This role will also assist the FP&A team to drive core planning, modeling and interpretation of HR business results; connecting the dots between people-first planning/initiatives & financials. If you are a very curious, analytical thinker who thrives in a collaborative environment and enjoys using data to tell a story and guide decisions, you can thrive in this role. Job Qualifications: Bachelor's degree in Business, Finance, Economics, or a related field, required Minimum of 7 years experience in financial analysis, corporate finance, or business analytics, required Advanced proficiency in Microsoft Excel and experience with Human Resource Information Systems like Workday, required Experience working with large datasets and financial systems (e.g., ERP tools), required Proficiency with data tools (SQL, Power BI, Tableau, Python), required Familiarity with retail or consumer-facing businesses, strongly preferred Location Requirement: This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days. Key Result Areas (KRAs): Data Strategy: Develop and implement HR analytics strategies and governance. Analysis & Modeling: Design and build models for workforce planning, talent acquisition, engagement and attrition. Utilize a variety of HRIS systems to extract and analyze HR data. Insight Generation: Translate complex data to uncover trends and predict outcomes; incorporating multiple types of analytics including the following: descriptive, predictive, diagnostic and prescriptive. Reporting & Visualization: Create clear dashboards and reports for senior leadership, translating complex data into actionable insights. Collaboration & Partnership: Work closely with both HR and Finance stakeholders to understand their data needs and deliver insights that support strategic decision-making. Act as a trusted advisor within the finance team and across the HR department, providing dependable insights to inform key business decisions Highlight key HR metrics and trends in a way that aligns with our culture and values. Skills: Strong analytical skills with experience in HR data analysis. Self-starter, with initiative, drive and the ability to work independently. Track record of success in working with quantitative data, undertaking analysis, and providing reports to senior stakeholders. Proficiency in using HRIS platforms (e.g., Workday) and data visualization tools such as PowerBI or similar (e.g., Tableau). Translate complex data into actionable insights and recommendations for senior leadership and HR business partners. Comfortable with conducting deep dives (descriptive/predictive) in areas such as recruitment, onboarding, performance, and retention to understand “why” things happen. Ability to develop and maintain structured, accurate, and repeatable reporting processes. Strong attention to detail. Excellent communication skills with the ability to tell a story through data. Comfortable presenting to Senior Leaders & tackling projects with minimal direction Strong collaboration and interpersonal skills, able to partner effectively across teams. A proactive and curious mindset, always looking for ways to improve processes and deliver value. Commitment to exceptional customer service and confidentiality. Physical Requirements: In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions Must be able to collaborate in-person with occasional impromptu in-person meetings Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed. Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively. Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed. Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools. Compensation: DOE If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

Pay Rates Starting between: $12.20 - $16.53 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day for every type of guest - whether it's the professional driver stopping for a clean shower, the commuter grabbing their morning coffee, or the vacationer needing their go-to snack along their journey. We embrace and celebrate our diverse guests and team members, who fuel creativity, innovation, and positivity. We strive to make every stop on your career journey - and our guests' journey - a great one! Also, there are a number of opportunities to work in other roles within our travel centers and restaurants so while we may be hiring for a specific role, we always look to train and offer experience for other roles we have. We hope your next career stop is with us! Join our team and start your journey with Pilot Flying J. BENEFITS * Weekly Pay * 15 cent fuel discount * Free daily meals * $10 low-cost health plans (for full-time team members) * Paid time off * Family leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description * Prepare, package, and sell store-baked products to company standards * Organize and stock work areas * Prepare food to company standards by following process cards * Follow food safety and handling standards and practices Qualifications Required Qualifications * Incredible guest service skills and ability to maintain a guest focused culture * Ability to complete accurate sales transactions * Ability to cleanly and safely manage and prep food * Ability to maintain processes and policies * Ability to use computers, telephones, and other equipment as needed * Ability to work as part of a team Preferred Qualifications * Experience in a similar position * ServSafe certification preferred * Ability to work a flexible schedule of nights, days, weekends, and holidays Additional Information * Wellness Program * Reward and Recognition Program * Professional development * 401(k) retirement savings plan * Paid parental leave * Adoption Assistance * Flexible Schedule * Full and Part Time positions available

$5.50 per hour - $5.50 per hour plus tips. Our Winning Family Starts With You! Check out these great benefits! * Flexible schedules to help you balance other life commitments (school, childcare, family care, etc.) * Free Employee Meal! * Weekly pay * Anniversary pay * Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire) * Paid Family and Medical Leave (up to 2 weeks after 1 year of service) * Medical/dental insurance * Ongoing training to build critical skills for current and future roles * Discounts on cellphones, travel, electronics & much more! * 401(k) savings plan (Company match after 1 year of service) * Management career advancement opportunities (50%+ of our managers are promoted from hourly positions!) And much more! Because at Olive Garden, We're All Family Here! One key to our success is the high standards we set for ourselves and each other. That includes placing the health and safety of our team members and guests as a top priority. We are committed to the highest safety and sanitation practices, including ensuring team member wellness and maintaining clean restaurants. As a busser, you play an essential role in delighting and serving our guests while keeping our restaurants spotless, sanitized and safe. Our bussers ensure the dining room is always clean, disinfected and an inviting atmosphere for our guests to enjoy. As a busser, you will assist our servers in providing excellent service to ensure guest satisfaction, as well as a firm commitment to the highest safety and sanitation standards. We'd love to welcome you home as the newest member of the Family! #MyOliveGardenFam

Job Purpose: This position is based from home and assigned to a dedicated geographic territory, responsible for exceeding sales activity and revenue objectives through new business acquisition and an existing client base. You will act as liaison between clients, retain and catering operations teams, and other internal departments, with the ultimate goal to grow catering revenue within your geographic territory. Location: Remote/Field-based Duties & Responsibilities The primary responsibilities of this job include, but are not limited to: * Achieve required KPIs: High number of dials and conversations per day, growth in Target Accounts, acquisition of new clients and organizations, and dollar value of regional book of business * Prospecting and use of account-based selling techniques and strategies to grow sales within given Target Account * High volume of outbound calling to leads, new, active and at risk clients to build relationships and generate incremental and ongoing revenue * Demonstrate knowledge of geographic territory, including top employers, key economic drivers, etc. * Leverages internet to research prospective clients and industries in order to grow customer base. * Encouraged to use outside selling resources (i.e. business journals, Google, LinkedIn) to build sales. * Develop, maintain and execute Territory Account Plans to drive incremental sales growth * Qualify clients and their respective organizations, in order to understand client buying patterns, future needs, and forecast large transactions in our CRM * Achieve assigned period, quarterly and annual target revenue goals through selling activities * Create proposals, assist with online and offline ordering, and support client purchases * Actively drive online ordering and loyalty program sign-ups * Build and maintain positive client relationships, uncovering referral and growth opportunities * Mastery and knowledge of Panera's catering offer * Support clients and operating partners around providing the highest level of customer experience * Build relationships with local catering teams and partner to successfully execute catering orders * Work in a virtual team environment and function as an extension of regional sales team, to include, regional sales efforts with other sales roles to prospect and reactivate clients, growing share of wallet at Target Accounts, and in the regional geography * Demonstrates excellence in time management through use of Outlook Calendar and SalesForce.com, as well as, other online resources to maximize organization, strategic planning and follow-up * Perform other job functions as directed by Leadership Leadership Skills: * Actively participates in group discussions * Provides insights to team on ways to improve business * Collaborates with team members and management on sales and business initiatives * Volunteers for projects or focus groups to help further the success of the sales team * Positive feedback from management, co-workers and functional staff on work ethic and service levels * Acts as a mentor to other team members * Works well cross functionally (cafes, sales operations, marketing etc) * Positive attitude * Constructive problem solver * Follows the Panera Values * Willingness to change markets * Ability to successfully complete required certifications Qualifications (Education & Experience) Qualifications include: * Minimum 1-3 years of current sales experience with proven ability to achieve sales goal attainment. * Associate's Degree or higher preferred, BA/BS strongly desirable * High-energy individual with a passion for sales and growing their business * Experience executing defined sales plays and a high volume of calls to leads, new and active clients * Successful in building sales and managing a book of clients * Experience and proficiency with CRM tools (Salesforce.com) and MS Office suite (Outlook, Word, Excel and PowerPoint) * Results-oriented individual that can work effectively with limited supervision * Sense of urgency, attention to detail with strong organizational and follow-up skills * Ability to effectively prioritize and multitask * Strong relationship building skills, especially via remote channels * Experience working in an extended sales team model preferred * Excellent written and verbal communication skills * Must be able to effectively work in a home or virtual based environment as outlined in the work from home guidelines. * Strong time management skills and follows through on commitments * Holds self and others accountable to goals and expectations * Ability to thrive in a fast paced, evolving growth environment. * Represents themselves with the highest level of integrity and professionalism Working Conditions * Attend and actively participate sessions by video conference to include but not limited to; team meetings, one-on-ones, monthly all sales meetings, required and optional trainings and quarterly business reviews. * Available to work a flexible work schedule that could include weekends and evenings * Able to travel 10% of the time Physical Requirements: While performing this job, the incumbent is regularly required to stand, sit, talk hear & use hands and fingers to operate keyboards Salary: $48,563 - $70,707 Equal Opportunity Employer: Disabled/Veterans Direct Reports: N/A Additional Description :

Join our dynamic team as a Customer Replenishment Analyst where you will serve as the key liaison between our supply chain operations and CPG customers, ensuring optimal product availability and inventory levels. You'll drive collaborative planning, forecasting, and replenishment (CPFR) strategies to enhance service levels, reduce out-of-stocks, and improve supply chain efficiency. This is a remote based role, but there is preference for someone who lives in CA. What You'll Do (A Day in the Life): Lead cross functional meetings and teams to align demand forecasts and inventory strategies between the company and customers. Monitor and analyze customer inventory levels, sales trends, and order patterns to proactively manage replenishment. Collaborate with internal teams (Sales, Demand Planning, Logistics) to ensure accurate and timely product delivery. Identify and resolve supply chain issues, including out-of-stocks, overstocks, and delivery delays. Utilize data analytics tools to generate actionable insights and improve replenishment performance. Prepare and present performance reports, KPIs, and recommendations to internal stakeholders and customers. Key Responsibilities: Develop and maintain strong relationships with key strategic customers to understand their replenishment needs and business cycles. Serve as the in house expert with a deep understanding of the customer promotional plans and run rates across segments - understanding the customer business as much as the customer. Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency. What You Bring (Qualifications): Bachelor's degree in Supply Chain Management, Business, or related field. 5+ years of experience in customer supply chain or replenishment roles within the CPG industry. Strong understanding of retail supply chain dynamics and inventory management principles. Proficiency in ERP systems, forecasting tools, and Excel. Excellent communication, negotiation, and relationship-building skills. Analytical mindset with a focus on data-driven decision-making. Ability to thrive in a fast-paced, cross-functional environment. Preferred Skills (Nice to Have): Experience with retailer-specific replenishment platforms (e.g., Retail Link). Familiarity with retailer compliance requirements, such as OTIF, case-fill rates, and deduction management. Familiarity with ERP tools (Microsoft D365 preferred), Power BI, Zendesk, SPS Commerce, and Smartsheet. Advanced Microsoft Excel skills, including VLOOKUP, pivot tables, and retail math. Tech savvy, or willingness to learn. This description outlines the role's essential functions but may evolve with business needs. What We Offer: We're proud to offer a comprehensive package for full-time employees, including but not limited to: • Recharge Time - Paid vacation, holidays, and sick days. • Health & Wellness - Medical, dental, and vision coverage. • Future You - 401(k) plan with generous match program to help you save. • Peace of Mind - Life insurance, disability, and options for HSAs and FSAs. • Everyday Perks - Free coffee, fresh baked goods, and discounts. • Growth & Support - Career development and an Employee Assistance Program when you need it. The target annual base salary range for this position is $75,000 - $85,000. The actual base salary offered will depend on a variety of factors, including the applicant's qualifications, years of relevant experience, specific and unique skills, level of education, certifications or licenses, other legitimate non-discriminatory business factors, and the geographic location of the role. In addition to base pay, individuals in this position may also be eligible to earn bonuses. Additional Information At Peet's, we believe in creating an inclusive workplace where everyone feels welcome. We are proud to be an Equal Opportunity Employer. We welcome qualified applicants of all backgrounds and do not discriminate based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, gender identity, citizenship status, disability, genetic information, uniform service, veteran status, or any other category protected under federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local ordinances. Peet's is also committed to providing reasonable accommodation to job applicants with disabilities throughout the hiring process. If you need assistance or accommodation, please contact ***************************.

With a career at HMSHost, you really benefit! We Offer * Health, dental and vision insurance * Generous paid time off (vacation, flex or sick) * Holiday pay * Meal and Transportation Benefits * *401(k) retirement plan with company match * *Company paid life insurance * *Tuition reimbursement * Employee assistance program * Training and exciting career growth opportunities * Referral program - refer a friend and earn a bonus * Benefits may vary by position so ask your recruiter for details. Summary: The Bartender is responsible for greeting customers, taking drink/food orders, mixing ingredients such as liquor, soda, water, and sugar to prepare cocktails and other drinks, as well as serving beer and other beverages, and completing transactions; communicating ticket times and potential problems to the manager on duty and the servers as necessary; providing the highest quality of service to customers and associates at all times; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager, Assistant Store Manager, or General Manager depending up local requirements. Essential Functions: Greets customers and takes food order; provides information about products and looks for opportunity to "up-sell" products Follows recipes and/or product directions for mixing beverages Collects payments and operates cash registers for drinks and/or food served following company established cash handling policies and procedures for all transactions; secures all monies at the end of each shift Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests Follows all HMSHost customer service, adult beverage and cash handling policies and procedures Ensures a clean, sanitized and well stocked bar Adheres to all company safety and sanitation policies and procedures Minimum Qualifications, Knowledge, Skills, and Work Environment: Must meet state minimum age for serving alcoholic beverages Requires at least 1 year of closely related bartending experience, work experience in high volume or fast casual dining restaurant environment preferred Requires knowledge of beer, wine, and spirits as well as their preparation and presentation keeping updated on new and revised beverage recipes Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers Requires the ability to lift and/or move up to 40 pounds Requires the ability to walk, bend, twist, and stand to perform normal job functions Cash handling and customer service experience preferred Frequently immerses hands in water and water diluted with chemical solutions Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW) Source: HMSHost

Pay Rates Starting between: $11.60 - $15.70 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day for every type of guest - whether it's the professional driver stopping for a clean shower, the commuter grabbing their morning coffee, or the vacationer needing their go-to snack along their journey. We embrace and celebrate our diverse guests and team members, who fuel creativity, innovation, and positivity. We strive to make every stop on your career journey - and our guests' journey - a great one! Also, there are a number of opportunities to work in other roles within our travel centers and restaurants so while we may be hiring for a specific role, we always look to train and offer experience for other roles we have. We hope your next career stop is with us! Join our team and start your journey with Pilot Flying J. BENEFITS * Weekly Pay * 15 cent fuel discount * Free daily meals * $10 low-cost health plans (for full-time team members) * Paid time off * Family leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description * Coffee station maintenance and upkeep * Greet guests and assist with any needs * Make coffee and restock all supplies Qualifications Required Qualifications * Highly motivated self-starters * Ability to work as part of a team * Able to lift 50 pounds and walk/stand most of the day * Ability to work a flexible schedule of nights, days, weekends, and holidays Preferred Qualifications * Experience in a similar position * Knowledge of food safety procedures Additional Information * Wellness Program * Reward and Recognition Program * Professional development * 401(k) retirement savings plan * Adoption Assistance

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. We're looking for a hands-on, future-focused recruitment leader who's passionate about blending people, process, and technology to elevate how we attract and hire talent. This role will lead a best-in-class team of corporate recruiters while enhancing our recruitment technology ecosystem with an AI-empowered, data-driven mindset. You'll drive transformation in how we connect talent to our mission, optimizing our ATS, automating for efficiency, and coaching recruiters to deliver exceptional, human-centered candidate experiences. Job Qualifications: Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field, or equivalent work experience (4+ years) in a relevant industry. Demonstrated success leading end-to-end talent acquisition in corporate environments. Proficiency with modern recruiting tools, including CRM, ATS, automation, and advanced sourcing strategies. Proven leadership experience in building, coaching, and developing high-performing recruiting teams. Strong ability to influence and partner with senior leaders, driving alignment on talent priorities and hiring outcomes. Deep understanding of AI-driven and data-informed recruitment technologies and how to apply them to enhance performance and candidate experience. Analytical mindset with the ability to translate data insights into actionable strategies and continuous improvement. Location Requirement: This role is located in the Greater Phoenix area. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days. Key Result Areas (KRAs): Champion Dutch Bros' core values throughout every stage of the applicant journey, ensuring our hiring practices attract high-performing, mission-driven talent. Enhance and modernize recruitment technology, optimizing our ATS and integrations through the integration of AI-enabled tools that improve efficiency, personalization, and data insights. Build on existing processes to achieve best-in-class, end-to-end candidate experiences across sourcing, screening, interviewing, and hiring. Lead, coach, and develop a high-performing recruitment team, fostering a culture of curiosity, collaboration, and continuous improvement. Partner with leadership to execute searches for key roles and manage relationships with external search partners. Leverage recruitment analytics and AI insights to track performance, forecast needs, and guide data-driven hiring strategies. Collaborate closely with the Talent Attraction team to design innovative employer branding campaigns that showcase Dutch Bros' unique culture and opportunities. Use a mix of modern sourcing techniques and emerging technology to find, engage, and convert talent pipelines. Act as a trusted advisor to senior leaders and hiring managers, aligning talent strategies to the Annual Operating Plan and organizational growth goals. Partner with HRBPs and Compensation to align recruitment with workforce planning, retention strategies, and market competitiveness. Physical Requirements: In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions Must be able to collaborate in-person with occasional impromptu in-person meetings Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed. Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively. Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed. Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools. Compensation: $107,000 - DOE If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

Our Inside Sales Rep (ISR) position plays a critical role in our overall Catering Sales strategy and is responsible for the recovery portion of our customer's journey. ISRs are remote, working from home, and are part of an extended team of sales people covering similar markets. They are responsible for recovering at risk and lapsing clients in a specific geographic market and carry revenue, activity, and reactivation conversion objectives. This role is an entry-point to launching a career in sales with Panera Catering. Essential Functions of the Job and Key Responsibilities: Achieve required KPIs: Number of dials and conversations per day, percentage of lapsing lists contacted and reactivated, and dollar value of reactivated clients High volume of outbound calling to at risk, lapsing, and reactivated clients to secure future orders and generate incremental and ongoing revenue Master the reactivation sales play and achieve a high conversion of lapsing clients Qualify clients and their respective organizations, gathering and tracking information in our CRM Understand client buying patterns and future needs, forecasting large transactions in our CRM Achieve assigned period, quarterly and target revenue goals through selling activities Prevent future lapsing of clients by building and maintaining relationships through account maintenance calls while ensuring client satisfaction Build relationships with local catering teams and partner to successfully execute catering orders and delight our customers Work in a virtual team environment and function as an extension of a regional Area Catering Sales Manager team, with a focus on recovering clients Team with Catering Sales Managers/Sr. Catering Sales Managers on regional sales efforts, methods to reactivate additional clients, and transitioning active buyers back to account management Actively drive and encourage online ordering and loyalty program sign-ups with clients Develop mastery of Panera Catering's offer and how we operate as a selling organization, ultimately to become a quota-carrying sales representative Able to effectively manage time within the allotted 40-hour work week Additional Job Functions: Attend and participate in team meetings Perform other job functions as directed by Leadership Available for travel up to 10% of the time Required Knowledge, Skills and Competencies: High School diploma required; Associate's Degree or higher preferred 1-2 years call center-like experience preferred High-energy individual with a passion for sales and growing their business Experience making high volume of calls and executing defined sales plays Ability to engage with lost or lapsed clients and build relationships Experience and proficiency with CRM tools (Salesforce.com) and MS Office suite Sense of urgency, attention to detail with strong organizational and follow-up skills Ability to effectively prioritize and multitask Strong relationship building skills, especially via remote channels Experience working in an extended sales team model preferred Excellent written and verbal communication skills Must be able to effectively work in a home or virtual based environment Competitive Pay $40,135-$56,189 annually. The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. Saint Louis Support Center

**Crafting the world's finest coffee, one meaningful moment at a time** We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As an assistant store manager, you help lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome. We are invested in your growth journey, empowered through developmental experiences as well as our industry leading benefits . **We'd love to hear from people with:** + 2 years retail / customer service management experience OR + 4+ years of US Military service + Strong organizational, interpersonal and problem-solving skills + Entrepreneurial mentality with experience in a sales focused environment + Minimum High School or GED **Requirements:** + Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply. + Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays. Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything. **Join us and connect with something bigger, apply today!** _As a Starbucks partner, you (and your family) will have access to medical, dental, vision,_ _basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a_ _401(k) retirement_ _plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to_ _starbucksbenefits.com_ _._ _*If you are working in CA, CO, IL, LA, ME, MA, NE,_ _ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at_ _120 hours_ _annually for roles below director and_ _200 hours_ _annually for roles director and above._ _The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity._ _ At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate._ _The Assistant Store Manager role is overtime eligible, but overtime hours are not guaranteed._ _Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances._ _Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at_ _applicantaccommodation@starbucks.com_ _or ***************._

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. Whether it's a warm smile or remembering a favorite order, you create moments that matter. If you thrive in a fast-paced environment, love engaging with people, and take pride in your work, we'd love to have you on our team. We are invested in your growth journey, empowered through developmental experiences as well as our industry leading benefits. Summary of Experience * No previous experience required Basic Qualifications * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays * Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation * Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication * Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients * Available to perform many different tasks within the store during each shift Required Knowledge, Skills and Abilities * Ability to learn quickly * Ability to understand and carry out oral and written instructions and request clarification when needed * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com. At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or ***************.

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. The Senior Director of Technology Operations & Service Excellence is a senior leadership role accountable for designing, delivering, and continuously improving enterprise-wide support services across Dutch Bros' field operations and corporate environments. This role owns the end-to-end service experience for technology support, HR Operations services, and enterprise technology purchasing, ensuring reliability, scalability, and exceptional customer outcomes. Operating at the intersection of Technology, HR, Finance, and Operations, this leader will transform fragmented support functions into a unified, data-driven service organization. The role is responsible not only for day-to-day operational performance, but also for defining the long-term service strategy, maturity roadmap, and operating model required to support a fast-growing business. This role is accountable for modernizing service delivery through responsible adoption of automation and AI, ensuring technology augments human capability while delivering measurable operational and financial outcomes. Success in this role requires a leader who can balance operational rigor, financial discipline, and human-centered service design, while driving immediate, material improvements in service quality and efficiency. Job Qualifications: * 10+ years leading large-scale service operations, shared services, or enterprise support organizations * Experience supporting distributed, frontline-heavy environments (QSR, retail, hospitality, logistics, or similar) * Proven success leading operational transformations and service consolidations * Executive-level stakeholder management across Technology, HR, Finance, and Operations * Budget ownership with demonstrated cost optimization and financial governance * Experience managing internal teams and external managed service providers Location Requirement: This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days. Key Result Areas (KRAs): Service Reliability & Experience * Achieve and sustain CSAT ≥ 90% and/or top-quartile NPS across QSR and corporate support channels * Meet or exceed SLA/OLA targets for incident and request resolution across all service domains * Reduce repeat incidents and chronic issues by implementing structured problem management and root cause remediation * Ensure consistent service quality across field locations through standardized workflows and escalation models * Serve as executive owner for major incident response, post-incident reviews, and corrective action plans Operational Efficiency & Scale * Consolidate technology and HR L1/L2 support into a single, unified service operating model * Reduce cost per ticket year-over-year while improving first-contact resolution rates * Increase self-service and automation adoption (knowledge base, virtual agents, workflows) to deflect low-value demand * Standardize service processes, tooling, and metrics across all support teams and vendors * Improve workforce management through demand forecasting, capacity planning, and skills-based routing Business Enablement * Minimize operational downtime and service disruptions impacting field locations * Improve average time-to-resolution for high-impact issues affecting revenue and customer experience * Align service offerings and priorities with business growth, seasonal demand, and store expansion * Increase employee productivity by simplifying support access and reducing friction in service delivery * Act as a trusted operational partner to Technology, HR, and Operations leadership Financial Stewardship * Optimize technology purchasing through strategic sourcing, vendor consolidation, and contract negotiation * Improve asset lifecycle management, including procurement, deployment, refresh, and disposition * Deliver measurable cost savings and spend transparency without degrading service quality * Maintain budget predictability and financial governance across service operations * Establish vendor performance scorecards tied to cost, quality, and service outcomes Key Responsibilities: Service Desk & Support Operations * Provide executive leadership for a high-volume, mission-critical Service Desk supporting geographically distributed Dutch Bros' locations and corporate teams * Ensure 24x7 operational reliability, incident responsiveness, and service continuity * Own incident, request, change, problem, and knowledge management processes * Serve as the executive escalation point for critical outages and service-impacting events HR Operations L1/L2 Support * Lead L1/L2 HR Operations support, including employee lifecycle inquiries, HR systems support, and case management * Partner with HR leadership to ensure services are compliant, consistent, and employee-centric * Define clear handoffs and escalation paths between HR Ops, Technology, and other departments Service Model Consolidation & Transformation * Consolidate multiple service desks and support functions into a unified enterprise service model * Standardize workflows, tooling, metrics, and governance across all support domains * Drive adoption of enterprise service management (ESM) practices Service Technology Stack Ownership (Including AI Enablement) * Own the end-to-end service technology stack, including ITSM/ESM platforms, self-service, automation, analytics, and AI-enabled capabilities * Define and execute the service tooling and AI enablement strategy, leading evaluation, implementation, and optimization of AI-driven capabilities to improve efficiency, experience, and scalability * Establish governance and partnerships to ensure secure, responsible AI adoption and measurable value realization through improved resolution times, cost efficiency, and service quality Technology Purchasing & Asset Management * Own enterprise technology purchasing strategy, including sourcing, vendor selection, and contract negotiation * Establish asset lifecycle management practices (hardware and software) from procurement through disposition * Ensure spend transparency, cost controls, and alignment with enterprise standards Physical Requirements: * In-Office Environment:Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions * Must be able to collaborate in-person with occasional impromptu in-person meetings * Office Conditions:Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels * Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds * Hearing Requirements:Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed. * Reading and Writing Proficiency:Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively. * Vision Requirements:Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed. * Technology Proficiency:Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. * Effective Communication:Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools. Compensation: DOE If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. As a shift supervisor you will lead with craft and heart to make your coffeehouse a welcoming space for your community. We are invested in your growth journey, empowered through developmental experiences as well our industry leading benefits. Basic Qualifications * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays * Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations * Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers * Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients * At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees Knowledge, Skills and Abilities * Ability to direct the work of others * Ability to learn quickly * Effective oral communication skills * Knowledge of the retail environment * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com. At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or ***************.