Caribou Coffee jobs in Springfield, OH - 5701 jobs

Pay Rate: $19.00 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Remove currency from gaming and non-gaming machines according to department policies, procedures and Minimum Internal Control Standards (MICS) Process currency on the counter/sorter equipment in conjunction with department policies, procedures and Minimum Internal Control Standards (MICS) Verify the strap and loose count against the Slot Accounting System and the Table Games Management System processing totals Report any discrepancies to the supervisor Ensure that all bill stackers are properly seated into the bill acceptors Input the currency processed totals for table games into the Table Games Management System Enter all non-registered slot drop count of money into the Slot Accounting System KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience Preferred Knowledge and Certification: Cash handling experience Required Skills: Accurate and detail-oriented Excellent verbal and interpersonal communication skills Excellent problem solving skills Above average math skills Preferred Skills: Basic computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to serve both internal and external customers PHYSICAL DEMANDS Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours Must have a good sense of balance, and be able to bend and kneel routinely Must be able to repetitively push, pull, grip and grasp objects Must be able to reach and twist routinely Must have the ability to independently lift 25+ pounds routinely Must have good eye and hand coordination Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Cash Services areas (including Vault), gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $70,720 starting salary ESSENTIAL DUTIES AND RESPONSIBILITIES Hire, schedule, train, coach, and evaluate staff and conduct performance reviews Direct daily work activities and inspect completed work for conformance to standards Manage and direct all administrative functions of the department, including payroll, hiring, scheduling, etc. Acquire, retain, and grow premium business; set and monitor achievement of goals and metrics for the team in alignment with the property's business objectives. Coordinate strategic programs to target high profile players designed to provide differentiated service and personalized account management to maximize loyalty and profitability Develop opportunities to increase incremental business through new guests acquisition, player retention and minimizing player attrition Create and maintain department policies and procedure manuals Monitor current competitive trends and market changes to ensure that Treasure Island is the leading casino versus all other local and regional competitive Player Development programs Create and execute a yearly plan to accomplish financial objectives by forecasting requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions Monitor player incentives and comping by both the casino players and the Player Development team members Regularly review and re-code the players to focus the PD team on achieving and exceeding goals Coach the Executive Casino Hosts and International Casino Hosts on how to improve their skills, grow their business, and meet their goals Resolve guest issues when they have to escalate to management KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: 2-4 year degree in Business Administration, Marketing or related field; or a combination of equivalent experience and/or education 5+ years experience in casino marketing management including supervision 3+ years experience in a related sales and/or customer relations position preferably in the gaming industry 3+ years experience with customer/sales tracking and/or customer relationship management database applications, including reporting and data analysis preferably with player tracking systems Proven experience in business activation, retention, recovery, reactivation, and managing customer relationships Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) Strong project management skills Excellent written, verbal and interpersonal communication skills Excellent analytical and problem solving skills Strong leadership skills Required Abilities: Ability to follow established dress code policies and practice good personal hygiene Ability to serve both internal and external customers Ability to manage departmental budget and control labor and expenses Ability to maintain a professional and courteous demeanor Proven ability to manage projects in a timely and efficient manner Ability to enthusiastically and professionally sell and/or promote relevant events and promotions Ability to speak in a clear, concise and pleasant voice Ability to adapt quickly to changing priorities PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend and kneel Must occasionally be able to push, pull and grasp objects Must occasionally have the ability to independently lift up to 10 pounds Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed throughout the entire property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

SUMMARY: The Poker Brush will assist with the daily operation of the Poker Room and facilitate the majority of cash and chip transactions during daily operations. Responsible for high level guest service and transaction accuracy. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet players and provide courteous service Process cash and chip transactions according to department policies and procedures Enter player ratings as needed Run chips and cash between tables and banks to ensure game continuity Maintain minimal variances in accordance with department standards Verify cash/chip banks and prepare chip buys according to policies and procedures Complete required documentation to maintain an accurate audit trail Guide new guests through the buy-in and seating process Must provide a friendly and attentive demeanor in all interactions in a fast-paced environment Monitor seating lists and coordinate with supervisors as seating becomes available Make PA announcements to patrons in the casino areas as needed Seat guests according to seat and table availability Coordinate with supervisors to facilitate guest requested table changes Check messages at room opening to establish seating order Answer phone as needed during business hours Maintain awareness of promotions and encourage enrollment in the Passport Club Explain and interpret basic rules of poker and betting limits Resolve guest concerns or direct them to a supervisor level employee Other duties as assigned KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Skills Required: Accurate, efficient and detail-oriented Good verbal and interpersonal communication skills Basic computer skills, to include Microsoft Office Previous cash and chip handling experience Above average math skills and the ability to pass a math test Excellent problem solving skills Knowledge of poker and poker game etiquette Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner REQUIRED TRAINING Treasure Island guest service training TIPS training and certification Title 31 training and certification Counterfeit identification training Any position-related training as determined by department manager Department orientation PHYSICAL DEMANDS Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours Must have a good sense of balance, and be able to bend and kneel Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination Must be able to lift and carry up to 20 pounds WORKING ENVIRONMENT Work is performed primarily on the gaming floor. Environment may include excessive noise, flashing lights, and frequent loud noises Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact

ESSENTIAL DUTIES AND RESPONSIBILITIES Manage incoming calls by providing detailed information on property amenities, promotions, events and Passport Club benefits. Provide guests with clear directions to the property Effectively address guest questions, concerns and complaints Manage reservations for the property including hotel, restaurants, and promotional events being sure to accurately quote rates Input detailed information into the Property Management System Accurately and efficiently processes advance deposit credit card information Assist at promotional events Assist the Call Center Supervisors with scheduling Learn the systems utilized in the Call Center, aid with the training process and assist in creating the training manual Organize and maintain the policies and procedures manual Participate in the interview and selection process for new Call Center Representatives Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits Maintain on going proficiency in day-to-day Call Center operations to ensure seamless workflow and guest support Be the Guest X Champion for department Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experience Skills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact

Pay Rate: $14.25 an hour, plus tips ESSENTIAL DUTIES AND RESPONSIBILITIES Formulate beverages according to recipes and present food products according to presentation standards Operate micros register, handle cash accurately, make up banks for oncoming shift, handle coupons and make proper entries Initiate and establish superior guest service including recommending drink and food selections and informing of specials Stock supplies maintaining necessary pars and monitor product quality Set up and close work stations in compliance with established procedures KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: 1-year guest service experience preferably in a restaurant or coffeehouse Knowledge of Micros or equivalent computer software Cash handling experience Required Skills: Accurate and detail-oriented Excellent verbal and interpersonal communication skills Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to speak in a clear, concise and pleasant voice Ability to enthusiastically and professionally sell or up-sell food and beverage products PHYSICAL DEMANDS Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours Must have a good sense of balance and be able to bend and kneel Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 16 to 25 pounds routinely Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution Escalate issues as appropriate Provide end user support of hardware and software systems Maintain, review and update department documentation, problem and solution documentation and procedures and processes Maintain files for IT service requests Ensure proper protocols are followed for all submitted requests Track application and system documentation as well as training materials Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting Conduct testing on systems and document results Collaborate with other IT staff and vendors to provide support Create, monitor and process user requests following established procedures Assist and mentor help desk staff and ensure help desk coverage Assist in troubleshooting spreadsheets, databases and other office productivity tools Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly Assist Network Team in supporting and maintaining of the network infrastructure Install and upgrade computer components and software, manage virtual servers and integrate automation processes Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless) Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization Manage Data Center, including power and environmental requirements Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Assist with the preparation and execution of on and off-site events Will include weekend and evening shifts Could include driving to and from off-site events in company vehicle or occasionally personal vehicle May need to handle cash and obtain a bank * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem-solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

Pay Rate: $11.13 an hour plus gratuity and tips ESSENTIAL DUTIES AND RESPONSIBILITIES Provide guests with the highest quality service to exceed their expectations Set up events according to recommended standards and Event Order specifications while presenting an attractive and elegant space Clear spaces after events and begin resetting as appropriate Cater food, beverages and supplies to other areas including Prairie Island Maintain cleanliness and order in event spaces and banquet work station Complete daily and weekly cleaning as assigned Operate point-of-sales system and handle cash and cash equivalents Assist the Boat Captain with various cleaning and maintenance of the boat KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Preferred Knowledge and Certification: High School Diploma/GED or equivalent experience 1-year wait staff experience Previous guest service experience in a similar "teamwork" environment Previous cash handling experience Required Skills: Strong organizational skills Excellent verbal and interpersonal communication skills Above average math skills Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to serve both internal and external customers Ability to adapt quickly to changing priorities PHYSICAL DEMANDS Must be able to walk and/or stand and exert fast-paced mobility for periods of up to 8 hours Must have a good sense of balance, and be able to bend and kneel and stoop Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination Must be able to operate foot pedals WORKING ENVIRONMENT Work is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

SUMMARY: To prepare and serve beverages to guests in a professional and friendly manner. Ensure a high level of guest service, maintain a clean and organized bar area, and adhere to all safety and legal regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES Accurately mix, garnish, and serve alcoholic and non-alcoholic beverages according to established recipes in a high volume environment Serve guests in compliance with TIPS (Training for Intervention ProcedureS) to ensure we follow all legal and safety regulations regarding alcohol service Ring and complete all transactions accurately, in compliance with department policy and procedures Requisition work station supplies to maintain pars and monitor quality of product Provide friendly and efficient service to customers, take orders, and ensure customer satisfaction Set up and close work stations in compliance with established procedures Maintain established health code standards and procedures KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: 1 year bartending experience Preferred: High School Diploma/GED or equivalent experience 1-year cash handling, bank reconciliation experience and point-of-sales system experience Skills Required: Accurate and detail-oriented Strong organization skills Excellent verbal and interpersonal communication skills Excellent problem solving skills Excellent time management skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training TIPS training and certification Bloodborne Pathogens training Treasure Island point-of-sales system training Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours Must be willing to work in waterpark atmosphere, noise, humidity, wet environment Must be willing to work in extreme temperatures and weather conditions Must have a good sense of balance, and be able to bend and kneel Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds infrequently Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed throughout the property including outdoors and may include flashing lights, frequent loud noises, cigarette smoke, water and humidity and pool chemical Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $20.00 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate, set-up and execute promotions and special events on and off property Coordinate with operational departments in the development of programs and special events, including advertising support Interact with guests and staff during promotions, drawings and events Track, monitor and report on winners, prize distribution and guest counts Organize and complete inventory of marketing storage areas Assist vendors with outside sponsorships, co-ops and other promotions Drive attendants to off-site events KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience Preferred Knowledge and Certification: 1 year Marketing experience Required Skills: Accurate and detail-oriented Highly organized and the ability to adapt quickly to changing priorities Basic computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent written, verbal and interpersonal communication skills Excellent problem solving skills Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers Ability to manage projects in a timely and efficient manner Ability to speak in a clear, concise and pleasant voice in front of large crowds using a public address system PHYSICAL DEMANDS Must be able to walk and / or stand for periods of up to 8 hours Must have a good sense of balance, and be able to bend and kneel Must be able to reach and twist occasionally Must be able to push, pull and grasp objects occasionally Must be able to climb an 8 foot ladder Must have the ability to independently lift 25+ pounds routinely Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

SUMMARY: The Poker Brush will assist with the daily operation of the Poker Room and facilitate the majority of cash and chip transactions during daily operations. Responsible for high level guest service and transaction accuracy. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet players and provide courteous service Process cash and chip transactions according to department policies and procedures Enter player ratings as needed Run chips and cash between tables and banks to ensure game continuity Maintain minimal variances in accordance with department standards Verify cash/chip banks and prepare chip buys according to policies and procedures Complete required documentation to maintain an accurate audit trail Guide new guests through the buy-in and seating process Must provide a friendly and attentive demeanor in all interactions in a fast-paced environment Monitor seating lists and coordinate with supervisors as seating becomes available Make PA announcements to patrons in the casino areas as needed Seat guests according to seat and table availability Coordinate with supervisors to facilitate guest requested table changes Check messages at room opening to establish seating order Answer phone as needed during business hours Maintain awareness of promotions and encourage enrollment in the Passport Club Explain and interpret basic rules of poker and betting limits Resolve guest concerns or direct them to a supervisor level employee Other duties as assigned KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Skills Required: Accurate, efficient and detail-oriented Good verbal and interpersonal communication skills Basic computer skills, to include Microsoft Office Previous cash and chip handling experience Above average math skills and the ability to pass a math test Excellent problem solving skills Knowledge of poker and poker game etiquette Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner REQUIRED TRAINING Treasure Island guest service training TIPS training and certification Title 31 training and certification Counterfeit identification training Any position-related training as determined by department manager Department orientation PHYSICAL DEMANDS Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours Must have a good sense of balance, and be able to bend and kneel Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination Must be able to lift and carry up to 20 pounds WORKING ENVIRONMENT Work is performed primarily on the gaming floor. Environment may include excessive noise, flashing lights, and frequent loud noises Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $70,720 starting salary ESSENTIAL DUTIES AND RESPONSIBILITIES Hire, schedule, train, coach, and evaluate staff and conduct performance reviews Direct daily work activities and inspect completed work for conformance to standards Manage and direct all administrative functions of the department, including payroll, hiring, scheduling, etc. Acquire, retain, and grow premium business; set and monitor achievement of goals and metrics for the team in alignment with the property's business objectives. Coordinate strategic programs to target high profile players designed to provide differentiated service and personalized account management to maximize loyalty and profitability Develop opportunities to increase incremental business through new guests acquisition, player retention and minimizing player attrition Create and maintain department policies and procedure manuals Monitor current competitive trends and market changes to ensure that Treasure Island is the leading casino versus all other local and regional competitive Player Development programs Create and execute a yearly plan to accomplish financial objectives by forecasting requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions Monitor player incentives and comping by both the casino players and the Player Development team members Regularly review and re-code the players to focus the PD team on achieving and exceeding goals Coach the Executive Casino Hosts and International Casino Hosts on how to improve their skills, grow their business, and meet their goals Resolve guest issues when they have to escalate to management KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: 2-4 year degree in Business Administration, Marketing or related field; or a combination of equivalent experience and/or education 5+ years experience in casino marketing management including supervision 3+ years experience in a related sales and/or customer relations position preferably in the gaming industry 3+ years experience with customer/sales tracking and/or customer relationship management database applications, including reporting and data analysis preferably with player tracking systems Proven experience in business activation, retention, recovery, reactivation, and managing customer relationships Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) Strong project management skills Excellent written, verbal and interpersonal communication skills Excellent analytical and problem solving skills Strong leadership skills Required Abilities: Ability to follow established dress code policies and practice good personal hygiene Ability to serve both internal and external customers Ability to manage departmental budget and control labor and expenses Ability to maintain a professional and courteous demeanor Proven ability to manage projects in a timely and efficient manner Ability to enthusiastically and professionally sell and/or promote relevant events and promotions Ability to speak in a clear, concise and pleasant voice Ability to adapt quickly to changing priorities PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend and kneel Must occasionally be able to push, pull and grasp objects Must occasionally have the ability to independently lift up to 10 pounds Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed throughout the entire property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

ESSENTIAL DUTIES AND RESPONSIBILITIES Manage incoming calls by providing detailed information on property amenities, promotions, events and Passport Club benefits. Provide guests with clear directions to the property Effectively address guest questions, concerns and complaints Manage reservations for the property including hotel, restaurants, and promotional events being sure to accurately quote rates Input detailed information into the Property Management System Accurately and efficiently processes advance deposit credit card information Assist at promotional events Assist the Call Center Supervisors with scheduling Learn the systems utilized in the Call Center, aid with the training process and assist in creating the training manual Organize and maintain the policies and procedures manual Participate in the interview and selection process for new Call Center Representatives Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits Maintain on going proficiency in day-to-day Call Center operations to ensure seamless workflow and guest support Be the Guest X Champion for department Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experience Skills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution Escalate issues as appropriate Provide end user support of hardware and software systems Maintain, review and update department documentation, problem and solution documentation and procedures and processes Maintain files for IT service requests Ensure proper protocols are followed for all submitted requests Track application and system documentation as well as training materials Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting Conduct testing on systems and document results Collaborate with other IT staff and vendors to provide support Create, monitor and process user requests following established procedures Assist and mentor help desk staff and ensure help desk coverage Assist in troubleshooting spreadsheets, databases and other office productivity tools Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly Assist Network Team in supporting and maintaining of the network infrastructure Install and upgrade computer components and software, manage virtual servers and integrate automation processes Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless) Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization Manage Data Center, including power and environmental requirements Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

Pay Rate: $19.00 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Remove currency from gaming and non-gaming machines according to department policies, procedures and Minimum Internal Control Standards (MICS) Process currency on the counter/sorter equipment in conjunction with department policies, procedures and Minimum Internal Control Standards (MICS) Verify the strap and loose count against the Slot Accounting System and the Table Games Management System processing totals Report any discrepancies to the supervisor Ensure that all bill stackers are properly seated into the bill acceptors Input the currency processed totals for table games into the Table Games Management System Enter all non-registered slot drop count of money into the Slot Accounting System KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience Preferred Knowledge and Certification: Cash handling experience Required Skills: Accurate and detail-oriented Excellent verbal and interpersonal communication skills Excellent problem solving skills Above average math skills Preferred Skills: Basic computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to serve both internal and external customers PHYSICAL DEMANDS Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours Must have a good sense of balance, and be able to bend and kneel routinely Must be able to repetitively push, pull, grip and grasp objects Must be able to reach and twist routinely Must have the ability to independently lift 25+ pounds routinely Must have good eye and hand coordination Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Cash Services areas (including Vault), gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

Pay Rate: $14.25 an hour, plus tips ESSENTIAL DUTIES AND RESPONSIBILITIES Formulate beverages according to recipes and present food products according to presentation standards Operate micros register, handle cash accurately, make up banks for oncoming shift, handle coupons and make proper entries Initiate and establish superior guest service including recommending drink and food selections and informing of specials Stock supplies maintaining necessary pars and monitor product quality Set up and close work stations in compliance with established procedures KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: 1-year guest service experience preferably in a restaurant or coffeehouse Knowledge of Micros or equivalent computer software Cash handling experience Required Skills: Accurate and detail-oriented Excellent verbal and interpersonal communication skills Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to speak in a clear, concise and pleasant voice Ability to enthusiastically and professionally sell or up-sell food and beverage products PHYSICAL DEMANDS Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours Must have a good sense of balance and be able to bend and kneel Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 16 to 25 pounds routinely Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

~ WE CREATE WINNING EXPERIENCES ~ *Pay Rate* $16.50 an hour SUMMARY: To welcome and provide information to guests and team members. - Serve as an initial point of contact for arriving guests - Act as a source of information and provide security and/or medical resources - Maintain general security awareness of organizational assets, including personnel - Perform repetitive duties and react to incidents, as necessary - Detect safety and security problems and communicate with security officers - React to incidents and make appropriate notifications - Resolve conflict in a professional manner, as necessary - Contribute to written reports, as required - Exercise care when handling property assets to prevent loss or damage - May be required to testify and provide statements for use in judicial and administrative proceedings IDEAL CANDIDATES HAVE: Required: - High School Diploma/GED or equivalent educational experience - Strong verbal and interpersonal communication skills - Strong problem solving and conflict resolution skills - High attention to detail and accuracy - Ability to remain outgoing and approachable - High level organizational skills and ability to adapt quickly to changing priorities - Ability to respond to customer inquiries while remaining pleasant and cheerful - Ability to enthusiastically and professionally describe property-wide amenities Preferred: - Previous community involvement or networking experience; or Previous experience with hotel, retail or restaurant "front of house" guest service; or Previous experience in public safety, security or military ~ Four reasons why our Team Members have chosen to stick around for 20+ years!~ o The People - amazing to work with and to take care of. o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more. o The Career - well-paying opportunities to develop and grow with or without a degree. o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!

Pay Rate: $11.13 an hour plus gratuity and tips ESSENTIAL DUTIES AND RESPONSIBILITIES Provide guests with the highest quality service to exceed their expectations Set up events according to recommended standards and Event Order specifications while presenting an attractive and elegant space Clear spaces after events and begin resetting as appropriate Cater food, beverages and supplies to other areas including Prairie Island Maintain cleanliness and order in event spaces and banquet work station Complete daily and weekly cleaning as assigned Operate point-of-sales system and handle cash and cash equivalents Assist the Boat Captain with various cleaning and maintenance of the boat KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Preferred Knowledge and Certification: High School Diploma/GED or equivalent experience 1-year wait staff experience Previous guest service experience in a similar "teamwork" environment Previous cash handling experience Required Skills: Strong organizational skills Excellent verbal and interpersonal communication skills Above average math skills Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to serve both internal and external customers Ability to adapt quickly to changing priorities PHYSICAL DEMANDS Must be able to walk and/or stand and exert fast-paced mobility for periods of up to 8 hours Must have a good sense of balance, and be able to bend and kneel and stoop Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination Must be able to operate foot pedals WORKING ENVIRONMENT Work is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact