Director of Sales
Belmont, CA job
Compensation Type: Yearly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ****************
Location:
Hyatt House Belmont
400 Concourse DrBelmont, CA 94002 Overview:
The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.
Responsibilities:
Attend daily Highgate Hotel Business Review (HHBR) meeting.
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team.
Meet or exceed set goals.
Operate the Sales Department within established sales expense budget.
Participate in required M.O.D. and Saturday office coverage as scheduled.
Initiate and follow up on leads.
Maintain and participate in an active sales solicitation program.
Monitor production of all top accounts and evaluate trends within your market.
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
Invite clients to the hotel for entertainment, lunches, tours and site inspections.
Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
Assist in the preparation of required reports in a timely manner.
Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
Meet and greet onsite contacts.
Abide by Prime Selling Time (PST).
Develop networking opportunities through active participation in community and professional associations, activities and events.
Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
Entertain clients.
Handle inquiries as part of Inquiry Day Program.
Qualifications:
College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Must be skilled in Windows, Company approved spreadsheets and word processing.
Long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Turndown Attendant
Phoenix, AZ job
Basic Function : Pick up linen and trash from unit closets. Provide turndown service to our guests at a high level of standard. Closing projects as scheduled Work Performed :
Pick up dirty linen, OJ buckets, dishes and trash from unit leaving them neat and clean
Wash dishes when needed
Provide turndown service to our guests following a high level of standard including setting out slippers, dim lights, stock with water, refresh towels and tidy room as necessary
Handle guest service requests in a professional manner
Complete closing projects including cleaning of warehouse, mop floors, clean employee restrooms, and assist in laundry.
Work with laundry staff to assist and ensure following proper procedures.
Follow training guidelines for new staff members.
Other duties as assigned
Supervision Exercised : None
Supervision Received : PM Supervisor, Housekeeping Manager, Director of Housekeeping
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Knowledge of cleaning chemicals. Prefer some basic English skills.
Physical Requirements :
75% walking and standing
25% bending
Lifting/Carrying up to 50 lbs.
Hearing and manual dexterity
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart
Housekeeping Team Leader
Kingman, AZ job
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Inspect rooms to ensure they are maintained at high level of standards. Coach room attendants and ensure rooms are ready and updated in the system by 4:00 p.m.
Work performed:
Inspect rooms to ensure they are cleaned and maintained at a high level of standard
Detail rooms to ensure everything is neat, in its place and all supplies are in the room
Inventory room to ensure all furnishings and amenities are in the room
Maintain communication with room attendants to ensure rooms are ready by 4:00 p.m.
Ensure room directories are current
Write work orders for all maintenance issues to ensure rooms are maintained at a high level of standard
Contact engineering for maintenance issues on arrival rooms to ensure problems are corrected before guest arrival
Correct any cleaning or productivity problems with the room attendants through coaching
Ensure lost and found items are turned in appropriately to Safety & Security
Other duties as assigned
Responsibility & Authority :
Ensure all assigned rooms and areas are maintained at a high level of standard
Ongoing training of all room attendants to a high level of standard
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Previous housekeeping supervisor experience preferred. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Knowledge of cleaning chemicals. Prefer some basic English skills. Valid driver's license.
Physical Requirements :
75% walking and standing
25% bending
Lifting/Carrying up to 50 lbs.
Hearing and Manual dexterity
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart on occasion as necessary
Working knowledge of cleaning chemicals
Front Desk Supervisor $19.50/hr
Kingman, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Basic Function : Supervises daily functions of Guest Services agents
Work Performed :
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
Ensure proper communication with Housekeeping and other departments
Address all guest needs and requests; ensure Guest Service Agents are following through
Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
Review daily emergency reports, log books, trace reports, etc.
Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
Maintain updated group information on resumes and in group information folders
Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
Check timesheets daily and assist with payroll approval and documentation
Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
Other duties as assigned
Supervision Exercised : Guest Service Agents
Supervision Received : Guest Services Manager
Responsibility & Authority :
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department
Minimum Requirements :
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements :
5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
Lead Banquet Cook
Kingman, AZ job
Salary Range: 21 To 22 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Due to nature of the job, a flexible work schedule is a must
How you will enjoy your day:
Basic Function : Prepares, meats and vegetables as well as cold and hot food items using a variety of kitchen tools and equipment
Work Performed :
Handle checklists for opening and closing of the department
Report to work at scheduled time and maintain good personal hygiene and neat and clean uniform
Demonstrate a working knowledge of cooking techniques, preparation, storage, sanitation, health and safety
Know the use and cleaning of kitchen tools and appliances
Understand ingredient use
Read and understands recipes
Follow and ensure safety in use of equipment recommended by department
Maintain neat and orderly work area
Act as an ambassador of Enchantment by speaking positively of the Resort at all times
Foster a work environment of teamwork and mutual service by assisting coworkers and other departments as necessary to exceed our guests' expectations
Other duties as assigned
Housekeeping Laundry Attendant - $20/hr
Cottonwood, AZ job
Salary Range: 17 To 17 (USD) Hourly NEW LAUNDRY LOCATION IN CAMP VERDE Basic Function : Ensure laundry procedures are followed and finished linens are to set standard Work Performed :
Launder spa linens separately from resort linens
Sort linens by color and weight, light or dark
Place laundry in washer and select proper setting
Place laundry in dryers, select proper setting and ensure linens have completed a cool down cycle before removing from dryer to prevent a fire
Run towels through towel folding machine
Fold, separate and place linens in designated delivery area
Report all maintenance problems to housekeeping clerk, supervisor or manager
Keep work areas and equipment clean and orderly
Other duties as assigned
Supervision Exercised : None
Supervision Received : Housekeeping Supervisors and Housekeeping Managers
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Knowledge of cleaning chemicals. Prefer some basic English skills.
Physical Requirements :
50% walking and standing
50% bending
Lifting/Carrying up to 50 lbs.
Hearing and Manual dexterity
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart on occasion as necessary
Food & Beverage Unit Supervisor $19.50/HR
Vallejo, CA job
Manage the daily operations of a food & beverage unit by analyzing our elements of success: service, production, labor and revenue
Ensure that all unit paperwork is completed and submitted by required deadlines
Provide a positive work environment for your staff and guests
Train and mentor team members on front and back of house operations
Create opportunities of professional development for all team members
Uphold standards and guidelines set by department, park, company and public health, and implement additional training and corrective action as needed in a fair and timely manner.
May also be asked to manage a combination of smaller food units and/or carts
Demonstrate strong work ethic and commitment to the Six Flags mantra, vision, and goals.
Have a passion for delicious food and providing great guest service.
Minimum Requirements:
Must be 18 years or older (exceptions may be considered)
Ability to work in an environment as fast-paced as our coasters.
Complete and maintain Food Handlers Certificate and other required leadership training
Basic computer literacy
Basic knowledge of operating and trouble-shooting various food equipment.
Must be able to stand, walk, bend, stoop and reach throughout your shift.
Excellent verbal communication skills
Able to work a flexible schedule, including weekends and holidays
Friendly, outgoing personality inviting guests to your food unit
Ability to work with a team to make the business flow smoothly
Working Conditions:
Work is performed primarily outdoors in all weather conditions. Lighting is both natural and artificial. Equipment used includes radios, tablets, cleaning tools. Physical demands include standing, walking, bending, working with ovens, grills, and other kitchen equipment. Days and hours will vary and will include weekends, evenings and holidays.
Position will require close contact with Park Guests. Certain duties cannot be performed by individuals under the 18 and 15 years old.
If you are able to answer “YES” to all of the following questions, please continue the application process by clicking “Apply”
Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States?
Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation?
Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine?
I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.
Auto-ApplyPastry Cook
Kingman, AZ job
Are you outgoing, energetic, passionate, and authentic? Enchantment Resort and Mii amo Spa is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Plan, prep and set up quality products in respective areas of the Pastry/Bake Shop in accordance with departmental quality standards and specifications. Maintain organization, cleanliness and sanitation of assigned station and equipment. The baker performs advanced baking work and responsible for their assigned station. Work requires initiative, judgment, and strong interpersonal skills.
Work Performed:
Plan, prepare and display quality products in assigned station of the Pastry/Bake Shop in a timely and consistent manner.
To include (but not limited to): Breakfast pastries, bread production, ice creams, sorbets, frozen desserts, outlet desserts.
Preparation and service of dietary restrictions requests from the Bake Shop.
Maintain a work area that is neat, safe and clean by utilizing proper handling and storage procedures of bakery mise en place.
Responsible to ensure goal and objectives of the bake shop and culinary department are met on a daily basis.
Monitor respective area of practice to ensure that standards and regulations are followed.
Check desserts preparation for assigned station before it is delivered to the customer to ensure proper preparation and respect of the recipe.
Assist in banquet preparation and pickups when requested by Supervisor/Manager.
Produce the finest quality product on a consistent basis.
Know all menu items from respective areas and its ingredients.
Other duties as assigned.
Minimum Requirements :
Some culinary school courses specifically in pastry. Attention to detail and ability to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Must be comfortable communicating with staff with Basic English. Must maintain current food handler's certification.
Physical Requirements :
Lifting and Carrying 50 Pounds
30% Walking
60% Standing
10% Bending
Hearing and Manual Dexterity
Taste and smell
Ability to drive golf cart on occasion as necessary
Use of cleaning solutions occasionally
Guest Services Supervisor
Flagstaff, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Basic Function : Supervises daily functions of Guest Services agents
Work Performed :
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
Ensure proper communication with Housekeeping and other departments
Address all guest needs and requests; ensure Guest Service Agents are following through
Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
Review daily emergency reports, log books, trace reports, etc.
Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
Maintain updated group information on resumes and in group information folders
Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
Check timesheets daily and assist with payroll approval and documentation
Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
Other duties as assigned
Supervision Exercised : Guest Service Agents
Supervision Received : Guest Services Manager
Responsibility & Authority :
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department
Minimum Requirements :
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements :
5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
Housekeeping Team Leader $18.50/hr
Flagstaff, AZ job
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Inspect rooms to ensure they are maintained at high level of standards. Coach room attendants and ensure rooms are ready and updated in the system by 4:00 p.m.
Work performed:
Inspect rooms to ensure they are cleaned and maintained at a high level of standard
Detail rooms to ensure everything is neat, in its place and all supplies are in the room
Inventory room to ensure all furnishings and amenities are in the room
Maintain communication with room attendants to ensure rooms are ready by 4:00 p.m.
Ensure room directories are current
Write work orders for all maintenance issues to ensure rooms are maintained at a high level of standard
Contact engineering for maintenance issues on arrival rooms to ensure problems are corrected before guest arrival
Correct any cleaning or productivity problems with the room attendants through coaching
Ensure lost and found items are turned in appropriately to Safety & Security
Other duties as assigned
Responsibility & Authority :
Ensure all assigned rooms and areas are maintained at a high level of standard
Ongoing training of all room attendants to a high level of standard
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Previous housekeeping supervisor experience preferred. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Knowledge of cleaning chemicals. Prefer some basic English skills. Valid driver's license.
Physical Requirements :
75% walking and standing
25% bending
Lifting/Carrying up to 50 lbs.
Hearing and Manual dexterity
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart on occasion as necessary
Working knowledge of cleaning chemicals
Turndown Attendant
Flagstaff, AZ job
Basic Function : Pick up linen and trash from unit closets. Provide turndown service to our guests at a high level of standard. Closing projects as scheduled Work Performed :
Pick up dirty linen, OJ buckets, dishes and trash from unit leaving them neat and clean
Wash dishes when needed
Provide turndown service to our guests following a high level of standard including setting out slippers, dim lights, stock with water, refresh towels and tidy room as necessary
Handle guest service requests in a professional manner
Complete closing projects including cleaning of warehouse, mop floors, clean employee restrooms, and assist in laundry.
Work with laundry staff to assist and ensure following proper procedures.
Follow training guidelines for new staff members.
Other duties as assigned
Supervision Exercised : None
Supervision Received : PM Supervisor, Housekeeping Manager, Director of Housekeeping
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Knowledge of cleaning chemicals. Prefer some basic English skills.
Physical Requirements :
75% walking and standing
25% bending
Lifting/Carrying up to 50 lbs.
Hearing and manual dexterity
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart
Housekeeping Dispatcher - Bilingual
Flagstaff, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day : Prepare daily assignment sheets and coordinate communication between the guests and front desk to the housekeeping staff. The team member in this position must speak Spanish and English fluently.
Shift: AM Shift (4 x 10 hour days)
Work Performed :
Prepare daily assignment sheets
Maintain contact with front desk staff and housekeeping staff
Answer housekeeping telephone
Communicate maintenance requests with engineering department
Requisition supplies for the housekeeping department
Ensure lost and found report is completed and placed with items that will be taken to the front gate
Maintain contact with In Room Dining for tray pickup
Ensure proper assigning of keys, team assignments, and cart issues
Coordinate guest requests with staff
Utilize the computer for necessary information to service the guests
Other duties as assigned
Supervision Exercised : None
Supervision Received : Housekeeping Supervisors and Housekeeping Managers
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Must have basic computer skills. Must be comfortable communicating with guests and staff in both English and Spanish. Attention to detail and able to multi-task many priorities. Self motivated and organized.
Physical Requirements :
80% Sitting
20% walking, standing and bending
Lifting/Carrying up to 30 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to work in all types of weather conditions
Ability to drive golf cart on occasion as necessary
Lead Banquet Cook
Flagstaff, AZ job
Salary Range: 21 To 22 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Due to nature of the job, a flexible work schedule is a must
How you will enjoy your day:
Basic Function : Prepares, meats and vegetables as well as cold and hot food items using a variety of kitchen tools and equipment
Work Performed :
Handle checklists for opening and closing of the department
Report to work at scheduled time and maintain good personal hygiene and neat and clean uniform
Demonstrate a working knowledge of cooking techniques, preparation, storage, sanitation, health and safety
Know the use and cleaning of kitchen tools and appliances
Understand ingredient use
Read and understands recipes
Follow and ensure safety in use of equipment recommended by department
Maintain neat and orderly work area
Act as an ambassador of Enchantment by speaking positively of the Resort at all times
Foster a work environment of teamwork and mutual service by assisting coworkers and other departments as necessary to exceed our guests' expectations
Other duties as assigned
Front Desk Supervisor $19.50/hr
Sedona, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Basic Function : Supervises daily functions of Guest Services agents
Work Performed :
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
Ensure proper communication with Housekeeping and other departments
Address all guest needs and requests; ensure Guest Service Agents are following through
Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
Review daily emergency reports, log books, trace reports, etc.
Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
Maintain updated group information on resumes and in group information folders
Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
Check timesheets daily and assist with payroll approval and documentation
Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
Other duties as assigned
Supervision Exercised : Guest Service Agents
Supervision Received : Guest Services Manager
Responsibility & Authority :
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department
Minimum Requirements :
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements :
5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
Pastry Cook
Flagstaff, AZ job
Are you outgoing, energetic, passionate, and authentic? Enchantment Resort and Mii amo Spa is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Plan, prep and set up quality products in respective areas of the Pastry/Bake Shop in accordance with departmental quality standards and specifications. Maintain organization, cleanliness and sanitation of assigned station and equipment. The baker performs advanced baking work and responsible for their assigned station. Work requires initiative, judgment, and strong interpersonal skills.
Work Performed:
Plan, prepare and display quality products in assigned station of the Pastry/Bake Shop in a timely and consistent manner.
To include (but not limited to): Breakfast pastries, bread production, ice creams, sorbets, frozen desserts, outlet desserts.
Preparation and service of dietary restrictions requests from the Bake Shop.
Maintain a work area that is neat, safe and clean by utilizing proper handling and storage procedures of bakery mise en place.
Responsible to ensure goal and objectives of the bake shop and culinary department are met on a daily basis.
Monitor respective area of practice to ensure that standards and regulations are followed.
Check desserts preparation for assigned station before it is delivered to the customer to ensure proper preparation and respect of the recipe.
Assist in banquet preparation and pickups when requested by Supervisor/Manager.
Produce the finest quality product on a consistent basis.
Know all menu items from respective areas and its ingredients.
Other duties as assigned.
Minimum Requirements :
Some culinary school courses specifically in pastry. Attention to detail and ability to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Must be comfortable communicating with staff with Basic English. Must maintain current food handler's certification.
Physical Requirements :
Lifting and Carrying 50 Pounds
30% Walking
60% Standing
10% Bending
Hearing and Manual Dexterity
Taste and smell
Ability to drive golf cart on occasion as necessary
Use of cleaning solutions occasionally
Team Leader $18.50/hr
Prescott Valley, AZ job
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Inspect rooms to ensure they are maintained at high level of standards. Coach room attendants and ensure rooms are ready and updated in the system by 4:00 p.m.
Work performed:
Inspect rooms to ensure they are cleaned and maintained at a high level of standard
Detail rooms to ensure everything is neat, in its place and all supplies are in the room
Inventory room to ensure all furnishings and amenities are in the room
Maintain communication with room attendants to ensure rooms are ready by 4:00 p.m.
Ensure room directories are current
Write work orders for all maintenance issues to ensure rooms are maintained at a high level of standard
Contact engineering for maintenance issues on arrival rooms to ensure problems are corrected before guest arrival
Correct any cleaning or productivity problems with the room attendants through coaching
Ensure lost and found items are turned in appropriately to Safety & Security
Other duties as assigned
Responsibility & Authority :
Ensure all assigned rooms and areas are maintained at a high level of standard
Ongoing training of all room attendants to a high level of standard
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Previous housekeeping supervisor experience preferred. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Knowledge of cleaning chemicals. Prefer some basic English skills. Valid driver's license.
Physical Requirements :
75% walking and standing
25% bending
Lifting/Carrying up to 50 lbs.
Hearing and Manual dexterity
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart on occasion as necessary
Working knowledge of cleaning chemicals
Turndown Attendant
Prescott Valley, AZ job
Basic Function : Pick up linen and trash from unit closets. Provide turndown service to our guests at a high level of standard. Closing projects as scheduled Work Performed :
Pick up dirty linen, OJ buckets, dishes and trash from unit leaving them neat and clean
Wash dishes when needed
Provide turndown service to our guests following a high level of standard including setting out slippers, dim lights, stock with water, refresh towels and tidy room as necessary
Handle guest service requests in a professional manner
Complete closing projects including cleaning of warehouse, mop floors, clean employee restrooms, and assist in laundry.
Work with laundry staff to assist and ensure following proper procedures.
Follow training guidelines for new staff members.
Other duties as assigned
Supervision Exercised : None
Supervision Received : PM Supervisor, Housekeeping Manager, Director of Housekeeping
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Knowledge of cleaning chemicals. Prefer some basic English skills.
Physical Requirements :
75% walking and standing
25% bending
Lifting/Carrying up to 50 lbs.
Hearing and manual dexterity
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart
Housekeeping Dispatcher - Bilingual
Phoenix, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day : Prepare daily assignment sheets and coordinate communication between the guests and front desk to the housekeeping staff. The team member in this position must speak Spanish and English fluently.
Shift: AM Shift (4 x 10 hour days)
Work Performed :
Prepare daily assignment sheets
Maintain contact with front desk staff and housekeeping staff
Answer housekeeping telephone
Communicate maintenance requests with engineering department
Requisition supplies for the housekeeping department
Ensure lost and found report is completed and placed with items that will be taken to the front gate
Maintain contact with In Room Dining for tray pickup
Ensure proper assigning of keys, team assignments, and cart issues
Coordinate guest requests with staff
Utilize the computer for necessary information to service the guests
Other duties as assigned
Supervision Exercised : None
Supervision Received : Housekeeping Supervisors and Housekeeping Managers
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Must have basic computer skills. Must be comfortable communicating with guests and staff in both English and Spanish. Attention to detail and able to multi-task many priorities. Self motivated and organized.
Physical Requirements :
80% Sitting
20% walking, standing and bending
Lifting/Carrying up to 30 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to work in all types of weather conditions
Ability to drive golf cart on occasion as necessary
Guest Services Supervisor
Prescott, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Basic Function : Supervises daily functions of Guest Services agents
Work Performed :
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
Ensure proper communication with Housekeeping and other departments
Address all guest needs and requests; ensure Guest Service Agents are following through
Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
Review daily emergency reports, log books, trace reports, etc.
Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
Maintain updated group information on resumes and in group information folders
Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
Check timesheets daily and assist with payroll approval and documentation
Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
Other duties as assigned
Supervision Exercised : Guest Service Agents
Supervision Received : Guest Services Manager
Responsibility & Authority :
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department
Minimum Requirements :
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements :
5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
Housekeeping Team Leader
Phoenix, AZ job
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Inspect rooms to ensure they are maintained at high level of standards. Coach room attendants and ensure rooms are ready and updated in the system by 4:00 p.m.
Work performed:
Inspect rooms to ensure they are cleaned and maintained at a high level of standard
Detail rooms to ensure everything is neat, in its place and all supplies are in the room
Inventory room to ensure all furnishings and amenities are in the room
Maintain communication with room attendants to ensure rooms are ready by 4:00 p.m.
Ensure room directories are current
Write work orders for all maintenance issues to ensure rooms are maintained at a high level of standard
Contact engineering for maintenance issues on arrival rooms to ensure problems are corrected before guest arrival
Correct any cleaning or productivity problems with the room attendants through coaching
Ensure lost and found items are turned in appropriately to Safety & Security
Other duties as assigned
Responsibility & Authority :
Ensure all assigned rooms and areas are maintained at a high level of standard
Ongoing training of all room attendants to a high level of standard
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Previous housekeeping supervisor experience preferred. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Knowledge of cleaning chemicals. Prefer some basic English skills. Valid driver's license.
Physical Requirements :
75% walking and standing
25% bending
Lifting/Carrying up to 50 lbs.
Hearing and Manual dexterity
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart on occasion as necessary
Working knowledge of cleaning chemicals