Patient Service Representative jobs at Carle Foundation - 26 jobs

Pt Svc Rep 1s reflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, the Pt Svc Rep 1 creates meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. Qualifications Certifications: Basic Life Support (BLS) within 30 days - American Heart Association (AHA) American Heart Association (AHA), Education: Experience In Lieu of Education; Associate's Degree: Related Field, Work Experience: Responsibilities Customer Service * Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions. * Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns. * Consults with members of the healthcare team and provides updates and other information to patients and families. * Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. * Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure. * Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience. * Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system. * Assist with proactive charge capture along with billing accuracy for providers and patients. * Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits. * Open and/or close the clinic following specified guidelines of individual clinic. * Collaborates with appropriate support services to ensure the environment is clean and welcoming. * Demonstrates effective and caring communication skills and telephone techniques and etiquette. * Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences. Administrative/Clerical Support * Work independently and responsible for timely completion of assigned functions. * Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site. * Maintain regular and consistent attendance at work. * Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines. * Maintain compliance with Personnel policies and procedures. * Monitor environmental conditions in order to secure protected health information. * Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures. * Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. * Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. * Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office. About Us Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: *************************. Compensation and Benefits The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. The Home Base Patient Service Coordinator (PSC) serves as a key member of the team that provides superior care and exceptional service to its patients. One critical dimension of this service focuses on patient check-in process and improving the human experience upon our patients' arrival to our practice and throughout the duration of their visit. The Home Base PSC will play an important role in redefining and reinvigorating the patient welcome and check-in experience. The PSC will be the crucial "face and attitude" of this patient-centered practice. While also providing medical scheduling services, the PSC will have the unique opportunity to work within a supportive team setting enabled by systems and technologies that will allow the employee to provide patient care and services at their highest levels. In addition, the PSC will be responsible to assist in special projects when skillset and capacity allow, as deemed appropriate by the Practice Manager. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, * Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location One Constitution Wharf Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments. Position Requirements * Education and Previous Experience * High school diploma or equivalent required. Some college preferred. * Hardware/Software Experience * Practice management/medical billing computer programs. * Microsoft Office Suite (specifically Word and Excel) * Other Characteristics * Excellent oral/written communication skills * Excellent organizational skills * Detailed oriented * Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections) * Flexible; able to adapt to change * Bilingual (Spanish) capabilities a plus

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments. Position Requirements * Education and Previous Experience * High school diploma or equivalent required. Some college preferred. * Hardware/Software Experience * Practice management/medical billing computer programs. * Microsoft Office Suite (specifically Word and Excel) * Other Characteristics * Excellent oral/written communication skills * Excellent organizational skills * Detailed oriented * Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections) * Flexible; able to adapt to change * Bilingual (Spanish) capabilities a plus

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments. Position Requirements + _Education and Previous Experience_ + High school diploma or equivalent required. Some college preferred. + _Hardware/Software Experience_ + Practice management/medical billing computer programs. + Microsoft Office Suite (specifically Word and Excel) + _Other Characteristics_ + Excellent oral/written communication skills + Excellent organizational skills + Detailed oriented + Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections) + Flexible; able to adapt to change + Bilingual (Spanish) capabilities a plus Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting rush_********************.

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments. **Position Requirements** + **_Education and Previous Experience_** + High school diploma or equivalent required. Some college preferred. + **_Hardware/Software Experience_** + Practice management/medical billing computer programs. + Microsoft Office Suite (specifically Word and Excel) + **_Other Characteristics_** + Excellent oral/written communication skills + Excellent organizational skills + Detailed oriented + Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections) + Flexible; able to adapt to change + Bilingual (Spanish) capabilities a plus Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting rush_********************.

Responsible for scheduling outpatient radiology services, outpatient registration, and pre-certification of insurance benefits. Answers incoming calls and fields them to the appropriate department or individual. Responds to general outpatient requests. Position Requirements: * High school diploma required; Associate's degree preferred. * Bilingual (Spanish) abilities highly desirable. * Must have excellent oral communications in order to solicit information and provide exam preparation requirements to patients and families. * Medical terminology knowledge preferred. RUSH salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects RUSH's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Benefits can be found here.

: Responsible for scheduling outpatient radiology services, outpatient registration, and pre-certification of insurance benefits. Answers incoming calls and fields them to the appropriate department or individual. Responds to general outpatient requests. **Position Requirements** : + High school diploma required; Associate's degree preferred. + Bilingual (Spanish) abilities highly desirable. + Must have excellent oral communications in order to solicit information and provide exam preparation requirements to patients and families. + Medical terminology knowledge preferred. RUSH salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects RUSH's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Benefits can be found here . Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting rush_********************.

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Summary: Performs all secretarial, clerical and admitting functions to support the Surgery Department including scheduling surgical procedures; answering, directing and prioritizing telephone calls appropriately; effective communication; and clerical duties as assigned. Requirements: High School education or equivalent. Candidates with previous scheduling experience strongly preferred. Knowledge of the Operating Room, medical terminology and surgical procedures strongly preferred. Must have excellent computer skills and the ability to multi-task. Excellent verbal and written communication skills. Computer knowledge of Cerner Surginet scheduling system preferred. The ability to work afternoon shifts with rotating weekends required. Work Shift Details: Days, Potential Work From Home (Hybrid), Hours: Days Department: ENDOSCOPYBenefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $17.99 - $22.48

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Position Summary: Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS) communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance. Required Qualifications: Associate or Bachelor's degree preferred; High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications. Work Shift Details: Days, Monday-Friday 32 hours Department: SCMG LOCKPORTBenefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $18.70 - $23.38

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Position Summary: Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS) communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance. Required Qualifications: Associate or Bachelor's degree preferred; High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications. Work Shift Details: Days, Monday-Friday 32 hours Department: SCMG LOCKPORT Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: * Medical, Dental and Vision plans * Life Insurance * Flexible Spending Account * Other voluntary benefit plans * PTO and Sick time * 401(k) plan with a match * Wellness program * Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $18.70 - $23.38

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Position Summary: Position Summary: Capable of handling 100+ calls/day, assistance with scheduling office/lab/nurse appointment and detailed message taking based on providers written protocols, multitasking between offices/providers protocols. Understanding of insurances and referrals needed. Ability to use independent thinking to determine urgent vs routine matters to be addressed. Required Qualifications: Call Center/Front Desk experience preferred: High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications. Work Shift Details: Days - Variable weekday and weekend, This position is registry for the call center specifically, used to cover PTO within the department. Department: SCMG MGMT SERVICESBenefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $18.70 - $23.38

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. Qualifications Certifications: , Education: Experience In Lieu of Education; Associate's Degree: Related Field, Work Experience: General office equipment; Basic computer skills Responsibilities Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls. Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards. Serves as a role model by conducting self in a responsible, professional manner. Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls. Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits. Successful completion of mandatory insurance training and ongoing competency refreshers. Competent to initiate and secure prior authorizations as needed. About Us **Find it here.** Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: *************************._ Compensation and Benefits The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

Experience Specialists reflect a commitment to UnityPoint Health's FOCUS values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. Qualifications Certifications: , Education: , Work Experience: Responsibilities Customer Service Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions. Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns. Consults with members of the healthcare team and provides updates and other information to patients and families. Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure. Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience. Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system. Assist with proactive charge capture along with billing accuracy for providers and patients. Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits. Open and/or close the clinic following specified guidelines of individual clinic. Collaborates with appropriate support services to ensure the environment is clean and welcoming. Demonstrates effective and caring communication skills and telephone techniques and etiquette. Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences. Administrative/Clerical Support Work independently and responsible for timely completion of assigned functions. Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site. Maintain regular and consistent attendance at work. Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines. Maintain compliance with Personnel policies and procedures. Monitor environmental conditions in order to secure protected health information. Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures. Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office. About Us **Find it here.** Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: *************************._ Compensation and Benefits The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Emergency department registration. Quick reg at arrival, full bedside registration. Work Shift Details: Nights, Overnights: Primary hours 10p-630a, 1030p-7a Weekdays vary with weekend and holiday rotation. Minimum two weekdays of availability requested. Department: REGISTRATIONBenefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $19.46 - $19.46

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Summary: Obtains complete, accurate and relevant patient data for the purpose of registration for the Emergency Department population; completes patient insurance verification. Requirements: High school graduate or equivalent. Basic computer knowledge required; Cerner experience preferred. Previous healthcare experience required. Excellent phone and customer service experience required. Work Shift Details: Afternoons, Weekdays vary. Weekend and Holiday rotation. Primary Shift: 5p-130a, 230p-11p Cross training between Main Campus and Homer Glen Free Standing Emergency Department. Department: REGISTRATIONBenefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $17.29 - $21.62

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Emergency department registration. Quick reg at arrival, full bedside registration. Work Shift Details: Nights, Overnights: Primary hours 10p-630a, 1030p-7a Weekdays vary with weekend and holiday rotation. Minimum two weekdays of availability requested. Department: REGISTRATION Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: * Medical, Dental and Vision plans * Life Insurance * Flexible Spending Account * Other voluntary benefit plans * PTO and Sick time * 401(k) plan with a match * Wellness program * Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $19.46 - $19.46

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Summary: Obtains complete, accurate and relevant patient data for the purpose of registration for the Emergency Department population; completes patient insurance verification. Requirements: High school graduate or equivalent. Basic computer knowledge required; Cerner experience preferred. Previous healthcare experience required. Excellent phone and customer service experience required. Work Shift Details: Nights, Part time. Overnight. Primary hours: 10p-630a or 1030p-7a Weekdays vary with weekend and holiday rotation. Cross training between Main Campus and Homer Glen Free Standing Emergency Department. Department: REGISTRATIONBenefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $17.29 - $21.62

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Position Summary: Provides clinical and clerical support relating to department activities including patient care, registration, scheduling and direct customer service. Essential Duties and Responsibilities: Maintains strong levels of customer service in all interactions with external and internal customers Provides optimal patient access to the clinic by answering phone calls and greeting all customers Demonstrates proficiency with standard work for managing referrals thru use of electronic referral system Identifies medical necessity and insurance eligibility to ensure accurate scheduling and billing Executes registration and scheduling tasks at standard level of performance Obtains and inputs into the medical record accurate demographic and insurance information Obtains appropriate consent and regulatory forms from patient at time of service May provide assistance to the licensed clinician in the delivery of rehabilitative-related interventions May be responsible for equipment and supply inventory and ordering Maintains cleanliness of clinic area Assists with tracking of department data and quality monitoring Completes multiple business/office duties as assigned Completes required training to maintain standard levels of performance Attends all required meetings Trains newly hired service representatives Serves as a resource for the assigned clinical area Follows all department policies and procedures Understands and follows Silver Cross Hospital Core Values Required Qualifications: Education and Training: High School Graduate or equivalent Basic knowledge of computer operations, Previous office and reception desk experience preferred, Previous exposure to clinical patient care operations preferred Work Shift Details: Days, Part-time; 28 hours per week Flexible hours, clinic open M-F, closed weekends and holidays Department: DIABETES CENTERBenefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $16.97 - $20.79