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Working at CarMax

Zippia score 4.4

Overview

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CarMax overview

Industry
Used Car Retailer
Revenue
$26.4B
Headquarters
Richmond, VA
Employees
27,001
Founded in
1993
Organization type
Public
Social media

CarMax is a retail company focusing on new and used car sales, vehicle research, and car comparisons. Founded in 1993, the company operates through a user-friendly online platform, carmax.com, which offers customers an extensive range of vehicle models to sort through and choose from. CarMax is currently led by CEO William D. Nash and is headquartered in Richmond, Virginia.

The company boasts a diverse workforce, with 33.6% female employees and 42.5% ethnic minorities. CarMax is also known for its strong employee retention, with staff members staying with the company for an average of 4.3 years. The median employee salary at CarMax is competitive within its industry and relative to its location, and it averages to\$39,445 per year. With 27,001 employees and an annual revenue of $31.9 billion, CarMax has established itself as an industry leader in the retail automotive sector.

CarMax's mission statement

To provide our customers with great quality cars at greatprice's with exceptional customer services , CarMax is an incrediblecompany to work for with a culture that provides customers with the utmost respect andservice during their stressful car buying process.

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3.7/5

CarMax employee reviews

Based on 23 ratings

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715 positions
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CarMax employee reviews

CarMax employee reviews
3.7/5

Based on 23 ratings

Work at CarMax? Share your experience.
Employee reviews
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4.0
A zippia user wrote a review on Jun 2024
Pros of working at CarMax

Diverse level engagement for problem solving and there is an open dialogue channel to senior level leaders.

Cons of working at CarMax

Promotions tend to be biased based on personal relationships rather than skill or merit.

CarMax benefits

401k match

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1.0
A zippia user wrote a review on Feb 2024
Pros of working at CarMax

Benefits

Cons of working at CarMax

Management in NJ is not good. They got there on rules. If they like u . U can stay if they don’t they make you life hard with write ups. It s not worth the hassle.

What do you like best about CarMax's CEO and the leadership team?

Nothing. He doesn’t come around enough to talk to service employee.

How would you improve CarMax's culture?

Equal opportunity for all ages not just the young.

How did you prepare for the CarMax interview?

Ace it

What brings you the most joy at CarMax?

Nothing

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1.0
A zippia user wrote a review on Dec 2023
Pros of working at CarMax

benefits were good, fellow employees were great to work with, you get a bi-weekly paycheck

Cons of working at CarMax

upper management is not on your side, HR does not care about you, the family atmosphere is BS, pay is minimal, they look to get new employees in the door and than proceed to ignore you, sales consultants are underpaid by half vs a traditional dealership, healthcare is expensive, sometimes more than if purchased separately

CarMax benefits

40k was good

What do you like best about CarMax's CEO and the leadership team?

nothing, they care more about their shareholders than actually making the company successful

How would you improve CarMax's culture?

be a actual manager of people, get your head out of the sand , care about your employees and help them grow

How did you prepare for the CarMax interview?

good luck

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5.0
A zippia user wrote a review on Sep 2023
Pros of working at CarMax

Team and the development culture.

Cons of working at CarMax

None - I love everything about working here.

CarMax benefits

Discount

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3.0
A zippia user wrote a review on Jul 2023
CarMax benefits

The best part of working at Carmax is the 401k. It’s the reason I chose them over another employer paying me the same amount.

Cons of working at CarMax

Diversity is mostly at the lower level positions. The work is extremely routine.

Pros of working at CarMax

Good 401k, it’s 100% match up to 6%. Vacation and PTO is slightly above average.

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5.0
A zippia user wrote a review on Apr 2023
Pros of working at CarMax

It's easy to communicate with management and upper level management are pretty easy going and approachable.

Cons of working at CarMax

Cec is fairly new therefore certain procedures are still being tested

CarMax benefits

I don't feel like they treat me as if "I'm easily replaceable"

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5.0
A zippia user wrote a review on Mar 2022
Pros of working at CarMax

The opportunity for growth and culture.

CarMax benefits

Finding the right cars for customers

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3.0
A zippia user wrote a review on Jul 2021
Pros of working at CarMax

The pay is okay

Cons of working at CarMax

Forced overtime with no breaks for months at a time, moral at all times low because of this. Managers play favorites all the time, if you stand up for your self you are instantly on their bad side. They don’t care about lower levels employees at all and will often ignore input. They have an open door policy but it’s almost impossible to ever get management to adhere to it.

CarMax benefits

The healthcare is not the worst

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3.0
A zippia user wrote a review on Mar 2021
Pros of working at CarMax

Great benefits,flexible schedule

Cons of working at CarMax

Micromanaging, favoritism in the workplace

CarMax benefits

President club

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5.0
A zippia user wrote a review on Mar 2021
Pros of working at CarMax

The culture and the growth mindset mentality

Cons of working at CarMax

I would say the store is limited on growth in El Paso, the company as a whole has many opportunities for growth.

CarMax benefits

Student Tuition Reimbursement and having Christmas eve and day off

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5.0
A zippia user wrote a review on Dec 2020
Pros of working at CarMax

The pleasant environment

Cons of working at CarMax

Nothing it’s a great place to work

CarMax benefits

Being able to do community work

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5.0
A zippia user wrote a review on Dec 2020
Pros of working at CarMax

Store review. People are nice and generally work well together. Clear understand of roles and expectations. Leadership generally consistent and sensitive to employees.

Cons of working at CarMax

Pay is not exceptional

CarMax benefits

The do have a number of meal gatherings and other events to encourage employee connectivity.

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1.0
A zippia user wrote a review on Sep 2020
Pros of working at CarMax

air condition, free food, easy work

Cons of working at CarMax

do others jobs, do unsafe repairs, leads pass defects to get cars out, glue is CarMax friend. install junk yard parts even if they have been in accident, leads have favorites and will throw other under the bus if you stand up to their bullying, managers lie and have favorites, you cannot work their if you have a DUI but if your a favorite of managers they will let you stay, they order used carpets and if they do not match the same color they have paint department paint it black, a lot of repair lines are canceled cause techs not want to do the work, lube techs do not change oil filters on some cars cause they are scared, majority of the cars have bent wheels but leads will say balance and move path, if you go to management with issues they pretend to care but do nothing, CarMax pays the lowest to their techs in the industry, they glue boots on suspension parts instead of replacing at times. if tire has side wall damage leads tell techs to turn it inside out, wheel repairs are done very bad, often leads will tell tech to move path and if customer notices they will bring it back to let retail deal with it, managers will judge employees all the time. saw manager cut a wrong seat frame and drill holes to make it fit on current seat. air bag wiring is repaired, your told to replace one brake rotor and resurface the other to save money, i been told to shave down brake pads to make it fit in caliper by leads, managers see damage and say its fine specially if its friday, tail lamps that are broken are glued if can be, holes are drilled on lights to drain water and then glued,

CarMax benefits

80% of the employees, free food, air condition

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2.0
A zippia user wrote a review on Sep 2020
Pros of working at CarMax

Benifits, work life balance, good pay until changes

Cons of working at CarMax

restructure lost integrity, cut pay

CarMax benefits

work life balance, retirement match and stock

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5.0
A zippia user wrote a review on May 2020
Pros of working at CarMax

The company culture is wonderful! There is tons of opportunity for growth. CarMax develops it's associates which makes us better professionally and personally.

Cons of working at CarMax

Regular associates aren't paid well till they get to a manager position.

CarMax benefits

I love every single person that I work with. They only hire kind caring people which makes for a pleasant working environment. I love our open door policy. I love that we get new personal goals.

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5.0
A zippia user wrote a review on Mar 2020
Pros of working at CarMax

Loved the work environment. The managers and employees were amazing on training someone new

Cons of working at CarMax

Didn’t have a set schedule

CarMax benefits

Health insurance And payed vacation

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5.0
A zippia user wrote a review on Jan 2020
Pros of working at CarMax

I liked working with several motivated individuals. I really enjoyed preparing the work that was required to make our sales run smoothly for our weekly auctions.

Cons of working at CarMax

I do not like the fact that I can't grow into a numbers position and am very limited into my capacity for what I want to grow into.

CarMax benefits

My favorite benefit is the healthcare insurance provided since it helps me take care of any medical issues I may have.

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3.0
A zippia user wrote a review on Feb 2019
Pros of working at CarMax

Helping people finding what they were looking for and selling a quality product.

Cons of working at CarMax

The management was condescending and disingenuous.

CarMax benefits

Employee discount.

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4.0
A zippia user wrote a review on Aug 2018
Pros of working at CarMax

This is a great company for employees who like a lot of structure. There are rarely any exceptions made to the rules. Good product and good opportunity for advancement

Cons of working at CarMax

It is very much like the military. Everything has a documented procedure. If you are more of a free thinking kind of employee this place is not for you.

CarMax benefits

Discount on personal automobile purchase.

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3.0
A zippia user wrote a review on Jul 2018
Pros of working at CarMax

Meeting new people, working with some great people at car maxx, might have long hours but I built some great friendships. Ability to make money with car sales ship.

Cons of working at CarMax

Not making enough money. Long hours, always on my feet, away from my family. Work after holidays like Christmas, there really is no time to myself,

CarMax benefits

Meeting new people

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The team at CarMax

  • The founders of CarMax are Mark F. O' Neil, Austin Ligon, Martin Mindling and Richard Sharp.
  • The key people at CarMax are William D. Nash, Mark F. O' Neil and Austin Ligon.
Key people
William D. Nash
Mark F. O' Neil
Austin Ligon
Martin Mindling
Richard Sharp

CarMax rankings

CarMax is ranked #100 on the Best companies to work for in Virginia list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

CarMax salaries

Average CarMax salary
$39,445
yearly
$18.96 hourly
Updated March 14, 2024

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CarMax diversity

9.8
Diversity score
We calculated CarMax’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of CarMax’s workforce.
CarMax diversity summary. Zippia estimates CarMax's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated CarMax's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of CarMax's workforce.
  • CarMax has 27,001 employees.
  • 34% of CarMax employees are women, while 66% are men.
  • The most common ethnicity at CarMax is White (58%).
  • 18% of CarMax employees are Hispanic or Latino.
  • 14% of CarMax employees are Black or African American.
  • The average employee at CarMax makes $39,445 per year.
  • CarMax employees are most likely to be members of the democratic party.
  • Employees at CarMax stay with the company for 4.3 years on average.

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CarMax office locations

CarMax is headquartered in Richmond, VA

Biggest CarMax locations

RankCityJob countAvg. salary
1Houston, TX11$39,714
2Chicago, IL10$40,285
3Austin, TX10$39,957
4Phoenix, AZ9$38,885
5San Diego, CA8$45,951
6San Antonio, TX7$40,052
7Dallas, TX4$39,676
8Los Angeles, CA3$46,257
9Philadelphia, PA3$38,433
10San Jose, CA3$46,441

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CarMax financial performance

9.9
Performance score

We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

CarMax currently has 29.7B in revenue. CarMax's most recent quarter produced 7.1b (q2'2023).

CarMax annual revenue

$32B
$26B
$19B
$13B
$6B
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Highest paying CarMax competitors

Compare CarMax salaries to competitors, including Vudu, Staples, and Office Depot. Employees at Vudu earn the highest average yearly salary of $67,887. The salaries at Staples average $37,239 per year, and the salaries at Office Depot come in at $35,997 per year.
RankCompanyAverage salaryJobs
1$67,8870
2$37,2390
3$35,9970
4$35,7050
5$35,4460
6$34,5320
7$33,7920
8$32,6990
9$31,9650
10$31,9360
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    Updated March 14, 2024

    Zippia gives an in-depth look into the details of CarMax, including salaries, political affiliations, employee data, and more, in order to inform job seekers about CarMax. The employee data is based on information from people who have self-reported their past or current employments at CarMax. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by CarMax. The data presented on this page does not represent the view of CarMax and its employees or that of Zippia.

    CarMax may also be known as or be related to CarMax, CarMax Business Services LLC, CarMax Inc, CarMax, Inc., Carmax, Carmax, Inc. and carmax auto superstores.