Customer Operations Specialist jobs at CarMax

Summary /Objective We are seeking a highly organized and detail-oriented Operations Coordinator to support our Swim and Gym Business. This role will be pivotal in ensuring smooth day-to-day operations, driving team efficiency, and supporting execution across sales, service, logistics, and marketing initiatives. The Operations Coordinator will serve as the central point of communication between internal teams, swim teams, and external partners to deliver a seamless customer experience. Position Responsibilities and Accountabilities: Operational Support Assist in managing day-to-day operations of the DTC Swim and Functional Fitness channels. Coordinate team order processing, fulfillment, Inventory, PC Forecasting, and customer service inquiries. Track and manage seasonal timelines for product launches, promotions, and events. Communication & Coordination Act as a liaison between swim teams, Gyms, sales, customer service, and internal departments. Manage schedules, meeting agendas, and follow-up action items for the sales leads. Maintain clear communication channels with swim teams and gyms to ensure accuracy and satisfaction. Data & Reporting Prepare weekly and monthly reports on sales performance, order status, and service metrics. Monitor inventory levels for products and communicate replenishment needs. Support financial tracking, including invoicing, billing accuracy, and payment follow-ups. Process Improvement Identify operational bottlenecks and propose solutions to improve efficiency. Help develop standard operating procedures (SOPs) for swim team order management. Coordinate trunk stock to ensure immediate availability for customer distribution on-site or via FedEx/UPS. Keep accurate inventory records and conduct monthly audits to manage stock levels efficiently. Ensure compliance with company policies and service-level commitments. Event & Program Support Assist in planning and execution of Team activations, fittings, and promotional events. Support marketing initiatives including email campaigns, digital content, team communications, and events. Qualifications and Experience: Bachelor's degree in Business, Sports Management, Operations, or related field preferred. 3+ years of experience in operations, customer service, or account coordination (sports, apparel, or consumer goods industry a plus). Strong organizational and project management skills with the ability to manage multiple priorities. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite, Google Workspace, and CRM/order management systems. Detail-oriented, proactive, and comfortable working in a fast-paced, team-oriented environment.

The Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction. Responsibilities: Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction Escalate any concerns or issues to the appropriate manager / supervisor when required Assist in documenting operational processes Assist in creating customer response templates Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience Support efforts to improve the process and function of the department

Junior Program Manager (SAP) Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team! Summary: As a Junior Program Manager (SAP), you will assist in the planning, coordination, and execution of SAP projects under the direction of the SAP Program Manager. You will work closely with cross-functional teams, stakeholders, and vendors to ensure projects are delivered on time, within scope, and within budget. This role requires a strong foundation in project management methodologies, excellent organizational skills, and an eagerness to grow within the SAP ecosystem. Responsibilities: Support the SAP Program Manager in coordinating and monitoring the execution of SAP implementation, upgrades, and enhancement projects. Assist in project planning activities including defining project scope, goals, timelines, and deliverables. Track project milestones and deliverables, prepare status reports, and help manage project documentation. Facilitate communication between project stakeholders, including business units, technical teams, and external vendors. Organize and schedule project meetings, document meeting minutes, and follow up on action items. Help identify project risks, issues, and dependencies, and support mitigation planning. Monitor and support change management activities related to SAP projects. Ensure compliance with internal standards, governance frameworks, and best practices in project execution. Maintain and update project tracking tools, including timelines, risk logs, and issue trackers. Participate in testing and training coordination for SAP modules, as needed. Perform other duties as assigned by management. Qualification: A Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. 1-3 years of experience in project coordination or junior project management, ideally in an IT or ERP environment. Bilingual proficiency in English/Mandarin is strongly preferred. Familiarity with SAP systems and modules (such as SAP S/4HANA, FICO, MM, SD). Understanding of project management methodologies (Waterfall, Agile, etc.). Proficiency in Microsoft Office tools, especially Excel, PowerPoint, and Project. Strong organizational, multitasking, and time management skills. Effective verbal and written communication skills. Detail-oriented with a proactive, solution-focused mindset. PMP, CAPM, or SAP-related certifications are a plus. Authorized to work in the United States without sponsorship. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. This job may require standing or walking for extended periods of time, lifting up to 25 pounds, and performing repetitive motions. Position Details: Employment Type: Full Time Location: 6338 Regio Ave, Buena Park, CA 90620 Benefits: Medical, Dental, Vision, and Life Insurance. 401 (k) Retirement Saving Plan with 4% Company Match. Long-Term Services Award. Employee Discount. Paid Time Off. Compensation: The pay range for this job starts at $70,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location. Beware of Job Scams: We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written s, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: ************************************************************ Disclaimer: Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.

Job Title: Logistics and Domestic Operations Coordinator Department: Operations Reports To: VP of Logistics Salary: $50,000 - $60,000 About Us Effy Jewelry is a family-owned and operated business that has been crafting exquisite jewelry for over four decades. Founded by Effy Hematian, the brand has become synonymous with innovative design, superior craftsmanship, and unparalleled quality. With a focus on innovation and creativity, Effy Jewelry has become a global leader in the fine jewelry industry. Its pieces can be found in major retailers and department stores worldwide, as well as being a leading Fine Jewelry name in the Maritime & Cruise industry with over 150 land-based and cruise ship-based stores. Position Summary The Logistics Coordinator will support the Warehouse Manager and Logistics Team in overseeing domestic logistics operations, with a primary focus on owning the bonded warehouse process and all related documentation. This role will lead the preparation, accuracy, and compliance of bonded warehouse entries, documentation flows, and system inputs, ensuring alignment with customs brokerage partners and adherence to all regulatory requirements. The ideal candidate must have a strong understanding of bonded warehouse operations, CFS (Container Freight Station) procedures, and bonded documentation. This position requires exceptional attention to detail, strong Excel, organizational skills, and the ability to thrive in a fast-paced, dynamic environment while ensuring seamless execution of domestic shipments and logistics tasks. This role is a full-time, onsite position based at our Effy Jewelry Warehouse location. The selected candidate will be required to work onsite five days per week. Key Responsibilities Oversee and coordinate all domestic shipping activities, including inbound and outbound deliveries. Own the bonded warehouse process end-to-end, including documentation preparation, bonded entries, system inputs, and daily compliance follow-up. Serve as the primary point of contact with customs brokerage partners to ensure accuracy, compliance, and timely submission of bonded documentation. Prepare, process, and verify all shipping documents, ensuring accuracy and adherence to company and regulatory standards. Manage carrier relationships; monitor and track shipments to ensure on-time performance. Collaborate with New York HQ operations and merchandising teams to align domestic deliveries with inventory needs and shipment priorities. Maintain and oversee all shipment, receipt, and inventory transaction records, including the bonded documentation archive. Troubleshoot and resolve shipping issues as they arise. Identify and contribute to process improvements to enhance operational efficiency and minimize errors. Ensure adherence to all company policies, safety protocols, and operational standards. Qualifications Bachelor's degree in Supply Chain, Business, or related field preferred; equivalent experience considered. Minimum of 2 years of experience in logistics, warehouse operations, or similar role (experience in jewelry, luxury goods, or bonded facilities a strong plus). Strong understanding of bonded warehouse processes, CFS operations, and bonded documentation requirements. Highly organized with excellent attention to detail and strong time-management skills. Proficient in Microsoft Office; including Excel and familiarity with warehouse management systems such as Magaya is preferred. Strong communication skills with the ability to collaborate effectively across departments. Ability to multitask, adapt quickly, and work efficiently under pressure. Strong analytical and problem-solving capabilities. Effy Jewelry is committed to diversity in its workplace and is proud to offer equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying. Effy Jewelry applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each willsay, “I can't live without them.” Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now! Location: 1550 Gezon Parkway SW - Wyoming, Michigan 49519 Job Description: Position Summary: This role is responsible to participate in the review and compliance of pharmacy operations and provide training to pharmacy store personnel. Here's what you'll do: Participate in the review and compliance of pharmacy operations. Conduct store visits to audit and verify accuracy in following procedures and policies as required; ensure accurate and thorough documentation of audit. Assist stores with compliance to Pharmacy State and Federal regulatory guidelines as well as professional, management and business policies set forth by the Company. Generate various reports (i.e. store sales, prescription drug utilization, inventory, etc.) and review with pharmacy operations to assist stores with achieving defined business goals or related to compliance and audit. Assist with on-site training of pharmacy personnel on pharmacy computer system(s) and processes which may include prescription processing, workflow, ordering and receiving, inventory management, new equipment and miscellaneous pharmacy procedures to improve customer service levels and overall pharmacy quality. Responsible to assist pharmacies ensuring stores are properly staffed and coordinating schedules as needed to cover staffing shortages. Review pharmacy inventory cycle counts and be present to monitor physical inventories. Assist in the implementation of new programs and procedures; follow-up on rollout, respond to questions and ensure compliance of new programs on procedures as assigned. Work with Store Directors to execute pharmacy programs as needed. Assist with maintaining or training related to any required educational materials. Maintain current knowledge of industry trends and best Pharmacy practices; make recommendations to improve current programs and processes. Additional responsibilities may be assigned as needed Here's what you'll need: High school diploma or GED (required). Three years pharmacy technician experience; retail setting preferred. Must be a Certified Pharmacy Technician in the state(s) of operation. Experience as a trainer or in a lead role within a pharmacy setting preferred. Strong written and verbal communication skills. Strong multi-tasking, organization, prioritization, attention to detail and problem-solving skills. Ability to maintain confidential information and data. Ability to audit and review records and processes and provide analytical reporting. Ability to analyze Pharmacy information to identify trends. Knowledge and ability to train new and existing pharmacy personnel on all aspects of pharmacy procedures. Knowledge of HIPAA Privacy and Security Rules and pharmacy regulations and guidelines. Proficient in MS Office Excel and Word. Ability to travel up to 75% of the time. Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment. As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package. SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. We are not able to sponsor work visas for this position.

We are looking for a full time cleaning aide for our offices in Miramar to perform general cleaning tasks like sweeping, mopping, and vacuuming floors; dusting and polishing surfaces; and emptying trash and recycling bins. Responsibilities also cover thorough cleaning and sanitizing of restrooms and kitchens, restocking supplies, and ensuring all areas are clean and presentable. Duties and responsibilities Floor care: Sweep, mop, and vacuum carpets and hard floors. Buff and polish hard floors as needed. Surface cleaning: Dust and wipe down all surfaces, including desks, tables, countertops, shelves, and cabinets. Restroom cleaning: Thoroughly clean and sanitize toilets, sinks, mirrors, and other surfaces. Restock supplies like toilet paper and paper towels. Kitchen/breakroom cleaning: Clean sinks, countertops, and appliances in kitchen areas. Waste management: Empty trash and recycling bins and replace liners. Sanitization: Disinfect high-touch surfaces such as doorknobs, light switches, and shared equipment. Equipment and supplies: Safely operate and maintain cleaning equipment. Keep cleaning supplies properly stored. Qualifications and skills Prior experience as a janitor or cleaner is often preferred. Strong attention to detail. Ability to work independently and manage time effectively. Physical stamina to perform tasks such as lifting and carrying equipment supplies and being on your feet for extended periods. Ability to follow instructions and safety protocols. Good communication skills.

The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company. Core Accountabilities and Responsibilities 5-star Concierge Service Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach. Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries. Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction. Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist. Stylist Partnership Development Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth. Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked. Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements. Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish. Knowledge and Process Execution Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support. Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement. Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction. Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems. Cross-functional Collaboration Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success. Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives. Required Knowledge, Skills, and Abilities Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced Strong problem-solving, communication, and relationship management skills. Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk). Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy. Providing fit and product advice, ideally within apparel, tailoring, or styling environment. Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative. Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business. Required Education and Experience Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred. 5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services. Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools. Familiarity with building successful rapport and loyalty with clients. Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative. Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.). Travel There is minimal anticipated travel required for this position. Annual and Semi-Annual Company Conferences, usually in the DFW area This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.

Manufacturing Business Development Specialist II The Opportunity: The Manufacturing Business Development Specialist is responsible for identifying, cultivating, and converting new business opportunities within the Manufacturing Jeweler persona. This role focuses on targeted outreach, strategic prospecting, customer visits, and a strong understanding of jewelry manufacturing processes and capital equipment. The specialist plays a central role in expanding our customer base and will partner closely with internal teams to ensure a coordinated and seamless approach to new business development. What You'll Do: • Actively source and identify manufacturing jewelers who align with Rio Grande's customer profile • Meet required monthly and annual customer acquisition targets • Conduct strategic outreach through calls, emails, social engagement, and in-person visits • Travel occasionally for customer visits, equipment discussions, and on-site evaluations • Provide prospects with a clear understanding of Rio Grande's equipment, tools, processes, and service capabilities • Guide potential customers on equipment selection and operational needs based on their production goals • Build strong relationships that lead to new customer onboarding and early-stage growth • Attend industry trade shows and events as a representative of Rio Grande • Track activity and pipeline progress in HubSpot, ensuring accurate notes and follow-up • Collaborate with cross-functional teams including technical support, merchandising, and sales support • Maintain strong product knowledge across the Rio Grande portfolio, especially capital equipment, tools, technology, and manufacturing processes • Represent Rio Grande professionally at customer locations, trade shows, and industry gatherings What You'll Need: • Three or more years of sales experience with a focus on business development or customer acquisition • Bachelor's degree or higher preferred, or equivalent experience • Strong understanding of jewelry manufacturing processes and capital equipment is highly preferred • Experience discussing equipment evaluations, workflow needs, or process improvements with customers is highly preferred • Strong communication and relationship-building skills • Self-motivated and comfortable working toward clear monthly and annual goals • Ability to manage time and pipeline efficiently in a fast-paced environment • HubSpot experience preferred Compensation This position offers a base pay plus a commission structure tied directly to new customer acquisition. Working Conditions/Schedule: Hours: Monday-Friday 8:00 AM-5:00 PM Setting: Office setting with occasional travel to meet clients or attend industry events. Hybrid work is optional but not required. Equipment: Use of a computer, telephone, and headset. The successful candidate will enjoy a rewarding, challenging, and principled work environment. For more information about us please visit: ***************** Rio Grande is a Metal Free environment within our operations areas. Diversity, Equity, Inclusion and Belonging: Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions. The Reward: Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes: Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine 401(k) matching program Paid time-off benefits, plus an additional seven paid holidays Paid life insurance and optional additional life insurance Long-term and short-term disability Flexible spending account Pet insurance Tuition reimbursement On-site gym and company wellness program Bereavement leave Employee discounts at Rio Grande Local and national discounts on various travel and entertainment Competitive compensation, including an opportunity to share in the profits Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within. The Company: Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R's, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment. Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components-both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.

What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us! That's Nice, But What's the Job? In short, as a Customer Relations Specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale. Our Customer Success Advisors' see each case through to completion by proactively working with the customer to find the best possible solution for all parties. In long, some other responsibilities include: Responding to inquiries and complaints promptly through proactive follow up. Interacting with customers through multiple means of communication, including phones, text, and social media. Communicating with all lines of the business to properly research customer concerns. Attention to detail to ensure accurate representation of their cases. Problem solving with autonomy to offer assistance when appropriate. Effectively managing customer conflict while under pressure. Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations. Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements. Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process. So, What Kind of Folks Are We Looking for? Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude. Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking. Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them. Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation. Self-starter. You will be provided all the tools to succeed, but it's up to you to take advantage of them. The Specifics. High School Diploma or GED required. Bachelor's degree or equivalent experience preferred. Hybrid role with opportunity to work from home in an approved location once training is completed Must be comfortable working on site as needed and have availability weekdays from 7am-4pm. Spanish Speaking a Plus! So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

**What's Under the Hood** DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us! **That's Nice, But What's the Job?** In short, as a Customer Relations Specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale. Our Customer Success Advisors' see each case through to completion by proactively working with the customer to find the best possible solution for all parties. In long, some other responsibilities include: + Responding to inquiries and complaints promptly through proactive follow up. + Interacting with customers through multiple means of communication, including phones, text, and social media. + Communicating with all lines of the business to properly research customer concerns. + Attention to detail to ensure accurate representation of their cases. + Problem solving with autonomy to offer assistance when appropriate. + Effectively managing customer conflict while under pressure. + Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations. + Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements. + Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process. **So, What Kind of Folks Are We Looking for?** + Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude. + Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking. + Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them. + Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation. + Self-starter. You will be provided all the tools to succeed, but it's up to you to take advantage of them. **The Specifics.** + High School Diploma or GED required. Bachelor's degree or equivalent experience preferred. + Hybrid role with opportunity to work from home in an approved location once training is completed + Must be comfortable working on site as needed and have availability weekdays from 7am-4pm. + Spanish Speaking a Plus! **So What About the Perks? Perks matter** + **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. + **But Wait, There's More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. + **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. + **Tuition Reimbursement.** We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. + **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! + **Gratitude is Green.** We offer competitive pay across the organization, because, well... money matters! + **Game Room.** Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. + **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! + **Enjoy Social Events?** Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! + **We Care and Value YOU!** Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! + **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! **Anything Else? Absolutely.** DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Job Description FLSA Classification: Non-Exempt Reports To: Program Manager The Store and Operations Specialist is a key role responsible for assisting the Program Manager in managing both storefront and operational responsibilities within the Uniform Store. This position will ensure the smooth operation of day-to-day functions, including proactive allotment follow-ups and fitting appointments scheduling, customer service, and operational support for the team. The ideal candidate will have strong communication skills, attention to detail, and a proactive approach to problem-solving, contributing to the overall success of the store and program support processes. Position Responsibilities-Essential Program Dedicated Responsibilities: Customer Allotment Communications: On a monthly basis, work with the BMW Program Manager to report and then communicate allotment levels and expirations to BMW personnel. Program Revenue Impact: Utilize the monthly reporting structure to enhance top line revenue and minimize expiring allotment amounts on a quarterly basis. Platform Management: Understand and effectively use Navision and Magento platforms to manage orders, customers, and inventory. Communication & Response: Respond promptly to voicemails, emails, and other inquiries sent to the BMW Store. Manual Order Assistance: Assist Program team with placing manual orders as required. Website Support: Provide support to employees navigating the BMW Uniform Store website, ensuring they can place orders efficiently. Order Review & Updates: Review orders daily for BMW and make necessary updates, notifying customers of any changes to their orders. Website Accuracy: Regularly review the BMW website to ensure information is up-to-date, accurate, and consistent. Program Support: Support the Program Manager's initiatives for day-to-day priorities and projects. Uniform Store Responsibilities: Uniform Management: Ensure proper uniform fits for each customer and monitor uniform inventory levels. Order & Returns Processing: Oversee the accurate entry of all orders and returns into the system. Customer Service: Collaborate with OOBE's corporate customer service team. Fulfillment: Communicate with OOBE's Fulfillment Center to address order issues. Product Assistance: Answer product-related inquiries from employees and aid as needed. Problem Resolution: Go the extra mile to solve problems and assist associates with order concerns, uniform issues, and other needs. Training & Education: Ensure that both new hires and current employees understand the ordering process, allotment program, and uniform policies. Order Accuracy: Double-check orders for accuracy when processed by associates in the Uniform Store. Tracking and Compliance: Maintain an accurate tracking log to ensure employee satisfaction and compliance with OOBE policies. Timely Issue Resolution: Address any associate concerns in a timely and efficient manner. Essential Skills and Experience Understands the OOBE values and is willing to be accountable to them Strong written, interpersonal and data entry skills Time management and attention to detail High degree of willingness to serve others and exceed expectations Workload planning and teamwork Effective public speaking, phone/email communication and presentation skills Able to successfully work in a sometimes-stressful environment

Apricot Lane Duluth is looking for a Stylist. This role is primarily responsible for ensuring a great customer experience and maximum profitability. Apricot Lane is a stylish boutique filled with the latest fashions, accessories, and gifts. We are looking for experienced, fun, fashionable and talented individuals with a personal sense of style who are dedicated to delivering a unique and captivating experience to our customers. PRIMARY RESPONSIBILITIES: Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate merchandise based on customer needs and desires. Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money. Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, customer service, security practices, and other applicable operations. Maintains knowledge of current sales and promotions; maintains pricing and visual standards. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. Participates in visual directives including monthly store sets and zone maintenance. Other duties as assigned/required. QUALIFICATIONS: Must be 18 years of age or older High School diploma or equivalent Retail or sales experience preferred Excellent communication skills Excellent customer service skills Strong organizational skills and ability to multi-task in a fast-paced environment Stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang/fold merchandise; climb, reach, push/pull, and clean Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a very flexible work schedule, including nights, weekends, and holidays is required

Job Title: Operations Specialist About Us: Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience. In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and Arizona, we deliver an elevated experience to local gaming communities. Our Mission: We use tabletop gaming as a campfire a place to gather, share and celebrate for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world. Our Perks: Excellent benefits, generous PTO, fixed shifts with set weekend days, regular schedules of 40 hours per work week plus occasional overtime, paid parental leave, 401k, paid holidays, and employee discounts. We support work life balance. Role: The Operations Specialist performs a crucial role at our company, focusing on the organization, inventory, and distribution of Wizards of the Coast-related trading card game and related products. This role entails a variety of responsibilities, from maintaining accurate inventory to packing and shipping orders with precision. Responsibilities: Daily picking and restocking of Magic: The Gathering singles, ensuring proper alignment between physical and digital inventory. Preparation and packaging of orders. Inspecting orders for any discrepancies before shipment. Handling of special customer requests, customer notes, and product returns. Execution of team-based targets for service level agreements. Regular quality assurance checks and set audits in the proprietary inventory system, including sorting cards by set and title multiple times a day. Assisting in processing, auditing, and restocking various inventories. Creating, picking, and shipping products to retail locations. Handling incoming product releases. Providing excellent customer service to vendors, mail carriers, and internal departments. Operating and troubleshooting card sorting machines, order verification systems, and collation equipment while adhering to all safety protocols. Operating warehouse equipment, such as pallet jacks, in accordance with safety standards. Using Warehouse Management System (WMS) or other ERP systems to manage inventory and transfers. Maintaining a safe and efficient work environment, adhering to company safety regulations, and keeping work areas clean and organized. Developing and maintaining knowledge of Magic: The Gathering products and card play. Participating in team meetings, projects, and continuous improvement initiatives as assigned. Working effectively both in a team and independently to solve problems and find solutions. Carrying out other duties as assigned, contributing to the overall success of Card Operations. Qualifications: High school diploma, GED, or equivalent work experience. Basic math skills. Ability to work overtime as needed. Proficiency in electronic inventory management systems and MS Office suite. Superior verbal and written communication skills to effectively interact with various stakeholders. Proven attention to detail, with experience in performing repetitive tasks accurately and efficiently. Exceptional time management and organizational skills, with the ability to manage multiple tasks simultaneously. A positive work attitude and a self-competitive mindset to constantly aim for improved performance. Flexibility to adapt to a dynamic warehouse environment and the willingness to learn new tasks and procedures. Physical Requirements: Manual dexterity with consistent fine finger manipulation. The capacity to stand and work on hard surfaces for extended periods, up to 8 hours per day. Frequent wrist flexion/extension in repetitive motions. Occasional squatting, kneeling, bending, stooping, reaching, twisting at waist may be required. Capability to lift up to 50 lbs. occasionally. Working Conditions: This role involves working in a warehouse setting and may require operating machinery and equipment while adhering to all safety regulations. Location: Onsite in Monroe, WA. Job Type/Pay Rate: This is a union role represented by UFCW3000. For more details about UFCW3000, please visit their website: ********************** Full Time, scheduled 40 per work week, set shift with two consecutive weekend days. Overtime required, particularly for special projects, product releases, and after-mail holidays. Non-Exempt: $20.50 per hour, $22.00 per hour after 90 days. Pay Range: $20.50 per hour - $24.25 per hour based on tenure. Benefits: Paid Time Off: Up to 120 hours (3 weeks) accrued in first year, plus 8 hours granted at 90 days Paid Time Off: Increased accruals after 1 year, and 3 years Company Holidays: 8 Paid Holidays Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance Retirement: 401(k) Flexible Spending Accounts and Health Savings Accounts Pre-Tax Commuter Benefits Supplemental Life and AD&D Insurance Accident, Critical Illness and Hospital Confinement Plans Employee Assistance Program Employee Discount Equal Opportunity Employment: We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, caste, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. Required qualifications: Legally authorized to work in the United States 18 years or older

Join our dynamic team and play a pivotal role in connecting Comoto with the passionate riding community through unforgettable events, strategic programs, and impactful partnerships! As a key member of the Business Development team, the Operations Specialist for Events/Programs is all about bringing the Comoto brand to life at the grassroots level. You'll support our smaller programs, selling, and non-selling events where our family of brands (RevZilla, Cycle Gear, J&P Cycles, Common Tread, and REVER) has a presence. Beyond grassroots events, you'll be the coordination and focus needed to ensure larger, often complex , co-op programs with our vendors are executed perfectly, with all obligations delivered and accounted for. This role is high-visibility, reporting to the Manager of Sponsorships, Partnerships & Influencer Marketing and collaborating closely with multiple teams, including Merchandising, Creative and Content, Stores, and our awesome vendors. This is your chance to make a real impact and grow your career in the heart of the powersports industry while helping Comoto stay close to its riders and partners. What You'll Do & How You'll Impact the Ride: Our Operations Specialist for Events and Programs will: Own the Execution & Logistics: Serve as the main point of contact, communicating with event organizers, 3rd party business partners, and vendors to ensure all execution details are clearly locked down and communicated. Deliver Complex Partnerships: Take the lead on the operational delivery of co-op obligations for specified, more nuanced vendor programs. You'll organize and track these obligations to ensure we meet every commitment. Bring the Event to Life: Manage event operational readiness, ensuring all necessary physical components and materials are on-site. You'll make sure event support staff are clearly briefed on the event's goals, objectives, and brand messaging. Coordinate Internal Delivery: Oversee execution and tracking by entering internal tickets (often using systems like JIRA/Confluence) to ensure content and creative deliverables are executed on time. You'll keep vendors, partners, and internal stakeholders in the loop on program status. Collaborate & Plan: Work with the Manager of Sponsorships, Partnerships & Influencer Marketing to help plan, operationalize, and effectively execute Comotos presence at industry events, partnership programs, and sponsorship obligations. RequiredPreferredJob Industries Retail

Brookstone Management is a leader in residential and commercial property preservation and REO management solutions. Brookstone Management is seeking entry-level candidates to join our Ongoing Services department. The ideal applicant will be a self-starter with strong attention to detail. Duties and responsibilities include, but are not limited to the following: Review inspection surveys and photos provided by our vendors to ensure inspections are being completed at the correct property. Review completed ongoing services orders such as grass cuts and snow removals provided by our vendors to ensure work has been completed. Ensure property conditions are properly documented and photographed. Communicate deficient work orders with the vendors. Identify and communicate damages and escalated issues to the appropriate parties (e.g. investors, clients, management). Provide written updates to client system of records. Skills and Experience: High School Diploma or equivalent required (Associate's or bachelor's degree preferred) Computer proficiency required. Prior data entry experience preferred. Strong written and verbal communication skills required. Experience in Microsoft Office is preferred. Thorough attention to detail Ability to work individually, or as part of a team. Knowledge of Property Preservation, REO, Mortgage industry is plus.

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Schedule & confirm customer repair service calls. * Coordinate & communicate with repair technician. * Work independently to resolve customer service issues. * Adhere to proper Warranty and protection guidelines. * Serve as liaison between customers and the repair technician. * Complete reports and other tasks/assignments as required. * You must have excellent listening skills and the ability to work independently and with a team. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Excellent phone etiquette * Interpersonal skills * Strong computer skills * Excellent time Management * Ability to work independently * Ability to multi-task * Customer service skills * Experience in a fast-paced environment * Prior call center experience and prior dispatcher experience is preferable. * High School Diploma or equivalent * Able to work day, night and weekend hours Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Schedule & confirm customer repair service calls. * Coordinate & communicate with repair technician. * Work independently to resolve customer service issues. * Adhere to proper Warranty and protection guidelines. * Serve as liaison between customers and the repair technician. * Complete reports and other tasks/assignments as required. * You must have excellent listening skills and the ability to work independently and with a team. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Excellent phone etiquette * Interpersonal skills * Strong computer skills * Excellent time Management * Ability to work independently * Ability to multi-task * Customer service skills * Experience in a fast-paced environment * Prior call center experience and prior dispatcher experience is preferable. * High School Diploma or equivalent * Able to work day, night and weekend hours Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Schedule & confirm customer repair service calls. * Coordinate & communicate with repair technician. * Work independently to resolve customer service issues. * Adhere to proper Warranty and protection guidelines. * Serve as liaison between customers and the repair technician. * Complete reports and other tasks/assignments as required. * You must have excellent listening skills and the ability to work independently and with a team. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Excellent phone etiquette * Interpersonal skills * Strong computer skills * Excellent time Management * Ability to work independently * Ability to multi-task * Customer service skills * Experience in a fast-paced environment * Prior call center experience and prior dispatcher experience is preferable. * High School Diploma or equivalent * Able to work day, night and weekend hours Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Schedule & confirm customer repair service calls. * Coordinate & communicate with repair technician. * Work independently to resolve customer service issues. * Adhere to proper Warranty and protection guidelines. * Serve as liaison between customers and the repair technician. * Complete reports and other tasks/assignments as required. * You must have excellent listening skills and the ability to work independently and with a team. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Excellent phone etiquette * Interpersonal skills * Strong computer skills * Excellent time Management * Ability to work independently * Ability to multi-task * Customer service skills * Experience in a fast-paced environment * Prior call center experience and prior dispatcher experience is preferable. * High School Diploma or equivalent * Able to work day, night and weekend hours Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.