Carnival Cruise Line jobs in Seattle, WA - 45 jobs

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. The Holland America Summer Internship Program is a 10-week paid summer internship opportunity designed to provide exposure and insight to professional careers in the amazing leisure travel, cruise industry. The selected interns will work on departmental projects as well as participate in professional development and enrichment activities. **2026 Program Dates** + Program runs 10 weeks from June 15th - August 21st. **Eligibility** + Eligible candidates are enrolled in a four-year accredited undergraduate program (where they are at least a rising junior) or in a graduate/Ph.D. program and have a GPA of 3.0 or higher. + MUST NOT be a graduating senior in the summer 2026. **Compensation** + Undergraduate - $25.00/hr, Graduate - $35.00/hr, Ph.D. - $45.00/hr **Intern Project Details** The Learning and Development Coordinator Intern will support the Learning & Development (L&D) team in advancing training governance, evaluating training effectiveness, and establishing key performance metrics. This role is ideal for an undergraduate student with a strong interest in organizational development, instructional design, or HR analytics. The intern will gain hands-on experience in the end-to-end training lifecycle, from needs analysis to reporting, while contributing to high-impact projects that shape the employee learning experience. This internship offers exposure to both strategic and operational aspects of L&D. The intern will assist in maintaining training records and materials, analyzing feedback and performance data, and supporting the design and development of training materials. The role also includes opportunities to collaborate cross-functionally, attend stakeholder meetings, and contribute to continuous improvement initiatives within the L&D function. **Responsibilities** + Training Governance Support - Assist in maintaining training records, tracking compliance, and ensuring alignment with internal standards and audit requirements. + Training Evaluation & Analysis - Collect and analyze feedback and performance data to assess training effectiveness and identify areas for improvement. + L&D Metrics and Reporting - Help define, track, and visualize key learning metrics using Excel, Power BI, or similar tools. + Instructional Design Support - Assist in the development or revision of training materials (Computer Based Training/Instructor Led Training), including storyboarding, editing, and formatting. + Project Coordination - Support L&D initiatives by scheduling meetings, preparing documentation, and collaborating with cross-functional teams. **Requirements** + Knowledge of food and beverage industry trends and product knowledge is required. + Proficiency using MS office Suite including Word, Excel, Powerpoint, Outlook & MS Teams. + Familiarity with Data Visualization tools (e.g. PowerBI) is preferred but not required. + Strong written and verbal communication skills, with the ability to synthesize information and present findings clearly to diverse audiences. + Ability to work independently and in a group environment with excellent interpersonal and team working skills. + Ability to analyze data and draw actionable insights, particularly in evaluating training effectiveness and performance metrics. + Ability to prioritize and maximize efficiency. + Well organized and able to communicate effectively with colleagues and managers. + The types of duties the students will perform will vary and may require some technical tasks, projects and/or work that may require specific proficiencies, technical abilities and/or computer skills. + Must be able to work from the Seattle, WA office. **Majors Preferred** + Human Resources, Organizational Psychology, Education, Business Administration or a related field. **What You Can Expect** + Gain valuable experience. Gain confidence. + Explore a new career path. + Opens the opportunity to a future full-time job after graduation. + Develop and refine skills. + Network with professionals in the field. + Develop an understanding of the type of working environment, field and industry that align with your career goals. + Obtain job-related skills and experiences that will enhance your qualifications for future opportunities. **Deadlines** + Our 2026 application period will close on December 15, 2025. **Our Culture... Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ************************************************************************* Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#HAL** **\#LI-SF1**

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an experienced Analyst, Revenue Management to fill this role. The Revenue Management Analyst will maintain the database by entering, verifying, and backing up data. Provide supporting documentation and analysis to internal and external auditors as needed. Stay current on evolving Accounting Standards pronouncements and updates under prevailing regulatory bodies (FASB, SEC), incorporating into current Company policy as necessary. Develop, validate, challenge, and explain key trends, indicators, and performance. Support initiatives to drive efficiencies around revenue recognition and reporting processes. Here's a summary of what Holland America Line is looking for in its Analyst, Revenue Management. Is this you? Responsibilities For assigned cruise programs and sailings, lead pricing meetings to provide pricing and inventory recommendations, along with supporting analytics and documentation, to help achieve the highest possible net revenue and occupancy levels. Report on current inventory trends and establish booking curves("paces") for each new program and sailing to measure future progress against. Facilitate and audit pricing actions in reservation and internal YODA (Yield Optimization Demand Analytics) systems to ensure support of promotional pieces and deadlines. Monitor competitive products, pricing, and promotional activity, as well as the overall cruise and vacation industries, to provide perspective and specific information for decision-making. Produce status reports summarizing bookings, revenue, pace, expected and required future progress, current actions, proposed actions, and contingent actions for review at weekly inventory meetings. Use available data to analyze past performance for the same or similar products - booking curves, source of business, achieved yields, and total revenues, etc. Monitor oversells and capacity goals to alleviate buyoffs, buy-downs. Performs other duties as assigned. Requirements 2+ years of related revenue management experience preferred Familiarity with cruise revenue management concepts and/or prior revenue management experience, especially in the travel industry Knowledge of the cruise industry business environment including marketing, sales and operations. Strong analytical, communication & organizational skills essential Ability to analyze data, make decisions and be accountable for bottom-line performance Advanced knowledge of Microsoft Excel and working knowledge of database and report writing tools Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status) Effective interpersonal and communication skills What You Can Expect Cruise and Travel Privileges for You and Your Family 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Salary range for this role is $59,200 to $79,900. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact **********************************. #J-18808-Ljbffr

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, motor coaches, and domed rail cars for the best Alaska experience available. Our guests experience both comfort and adventure that is truly unmatched. RESPONSIBILITIES * Coordination of vendor orders and product delivery schedules. * Communication and collaboration with Alaska Lodge Gift Shop Management and staff at multiple warehouse locations in Seattle and Alaska. * Management of invoicing using our accounting systems, Oracle & Markview. * Purchase Order entry into a Point-of-sale (POS) system. * Report generation and updates using Microsoft Excel and Microsoft Access. * Occasional physical warehouse work (must be able and willing to lift up to 40lbs). * Carry out responsibilities in accordance with the Company's policies, objectives, and applicable government laws and regulations. * Must pass a pre-employment background check. * Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status). * Must be able to work in Seattle office 3 days a week. REQUIREMENTS KNOWLEDGE, SKILLS, & ABILITIES * Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. * Ability to work in a fast-paced environment with multiple tasks and external influences. * Ability to work independently with minimal supervision while achieving daily goals. * Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. * Ability to stand/walk/work on feet for a minimum of 8 hours per day. Benefits * Travel - FREE CRUISE AFTER YOUR FIRST SEASON! * Reward for Referral Program * Experience - Of a lifetime! * Rewards & Incentives * Community Service * Employee Activities * Professional Growth HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. The Holland America Summer Internship Program is a 10-week paid (hybrid) summer internship opportunity designed to provide exposure and insight to professional careers in the amazing leisure travel, cruise industry. The selected interns will work on departmental projects as well as participate in professional development and enrichment activities. **2026 Program Dates** + Program runs 10 weeks from June 15th - August 21st. **Eligibility** + Eligible candidates are enrolled in a four-year accredited undergraduate program (where they are at least a rising junior) or in a graduate/Ph.D. program and have a GPA of 3.0 or higher. + MUST NOT be a graduating senior in the summer 2026. **Compensation** + Undergraduate - $25.00/hr, Graduate - $35.00/hr, Ph.D. - $45.00/hr **Intern Project Details** Reporting to Holland America Line's Senior Social Media Specialist, you'll be responsible for assisting in day-to-day activity on our organic social media accounts and implementing strategies to help grow, engage, and retain our Holland America Line fans on social media. You're a creative thinker who loves to brainstorm on new and exciting social media trends, has a passion for creating content, and is eager to learn more about the ever-changing social media space. Our social media intern will be responsible for community management, content creation, and working in our social media tools to help execute our goals for each organic social media channel. **Responsibilities** + Curate evergreen social assets for posts across channels, pulling UGC and influencer content. + Monitor social space and notify management when topics of concern arise. + Assist Sr. Social Media Specialist in managing all content scheduling and publishing across channels. + Identify opportunities for the brand social media channels to jump on new trends to drive engagement on each channel. + Assist in content creation/ideation for Instagram/Facebook & TikTok. + Identify and partner with our shipboard media managers to generate onboard content that can be utilized on both internal and external channels. + Keep up with cruise industry and social media development. + Stay up-to-date with social media software and tools used by the department (Sprinklr, Canva, Crowdriff, Asana, etc. + Brainstorm and pitch new social media campaign ideas for the social media team to implement. **Requirements** + Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, TikTok, YouTube and other social media best practice. + Creative, out of the box thinker with an ability to use data to inform decisions. + Understanding of the current social media universe and search engine optimization. + Proficiency using MS office Suite including Word, Excel, Outlook, Powerpoint & MS Teams. + Ability to work independently and in a group environment with excellent communication skills, strong interpersonal and team working skills. + Ability to prioritize and maximize efficiency. + Well organized and able to communicate effectively with colleagues and managers. + The types of duties the students will perform will vary and may require some technical tasks, projects and/or work that may require specific proficiencies, technical abilities and/or computer skills. **Majors Preferred** + Marketing, Communications, Public Relations, Design, English or Business **What You Can Expect** + Gain valuable experience. Gain confidence. + Explore a new career path. + Opens the opportunity to a future full-time job after graduation. + Develop and refine skills. + Network with professionals in the field. + Develop an understanding of the type of working environment, field and industry that align with your career goals. + Obtain job-related skills and experiences that will enhance your qualifications for future opportunities. **Deadlines** + Our 2026 application period will close on November 30, 2025. **Our Culture... Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ************************************************************************* Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#HAL**

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation. We are seeking an experienced Senior Manager, Market Performance to fill this hybrid role, which can be based in our Seattle or Miami offices, Seattle preferred. You'll be responsible for managing a Commercial Portfolio and leading the Commercial activation to achieve NTR. This role involves a high degree of analytical and managerial skills. The Senior Manager will be instrumental in crafting a Commercial Plan, managing the cross-functional activation plan to drive demand in-market and driving insights. Additionally, the Senior Manager will manage teams to drive optimal occupancy and pricing performance, develop pricing strategies, and coordinate with commercial teams to implement worldwide pricing strategies and promotional initiatives. The ideal candidate will have analytical and planning skills. This role is responsible for an org size of 2-3. Here's a summary of what Princess is looking for in its Senior Manager, Market Performance. Is this you? Responsibilities Execution & Performance * Reviewing data and provide a thorough analysis of findings. Turn data into hypothesis and work well with varying levels of different points-of-view. * Pull together a comprehensive plan to support demand generation according to booking curves and NTR expectation. * Support the ongoing analysis of data, reviewing day-to-day inputs and booking trends/sources/channels overtime. * Help monitor the revenue pipeline and leads, adjusting as necessary to create sustainable growth including onboard revenue channels and negotiating on behalf of the brand. * Provide the commercial plan for Alaska operations and initiatives in the Revenue Management Space. * Help the VP in evaluating data and metrics from both ship and shore and provide monthly analysis to executive management complete with a view on future performance across Alaska scope. Innovation Leadership & Process Improvement * Evaluate the current approach to revenue management and pricing and recommend improvements supported by data analysis to achieve plan goals, develop appropriate metrics for tracking success, and identify opportunities addressing complex issues and execute multifaceted plans to drive net ticket revenue achievement. * Drive requirements for technology enhancements to support enhanced decision making. * Leverage the newest technology to create visuals and reports to ensure leaders are making data-backed decisions. High Performance Team Leadership * Build, lead, and provide coaching, counseling, and direction to direct reports to ensure their continued professional growth and development. * Provide visionary leadership to team of pricing professionals (managers and analysts), ensuring strategic alignment and a data-driven approach to pricing and revenue management. * Champion performance metrics, setting clear KPIs to measure team success and drive continuous improvement. Strategic Collaboration * Collaborate with other departments to align market performance strategies with other short and long term priorities * Work with AVP, Revenue Management, VP, Revenue Management and Market Performance, and Director Alaska Planning and Marketing * Champion performance metrics, setting clear KPIs to measure team success and drive continuous improvement. Budget Ownership * G&A budget responsibilities for direct team Requirements * Bachelors degree (MBA preferred). * Undergraduate degree and MBA preferred. Must have +7 years of experience at a large corporation or firm. * Proven track record of developing and executing cross-functional initiatives. * Prepare, review, and analyze assigned initiatives to inform decisions. * Excellent analytical skills and experience using data to inform commercial decisions and present results. * Experience working in a global organization, or travel/hospitality industry is helpful but not required; Industry experience is desired. * Outstanding interpersonal skills (written and verbal) are required to communicate with cross-functional partners. * Proven ability to develop successful commercial and operational strategies. * Must be organized with the ability to manage multiple initiatives simultaneously. * Must be proficient in Microsoft Office especially Excel, particularly building/maintaining PowerPoint presentations, Tableau and/or PowerBI. This is a hybrid/in office position, based can be based in our Seattle or Miami offices, Seattle preferred. Candidates must be comfortable coming into the office 3 days/week (currently Tuesday-Thursday). What You Can Expect * Cruise and Travel Privileges for You and Your Family * Health Benefits * 401(k) * Employee Stock Purchase Plan * Training & Professional Development * Tuition & Professional Certification Reimbursement * Rewards & Incentives Our Culture… Stronger Together Our highest responsibilities and top priorities are compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: **************************************************** Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL #LI-SF1

Princess Cruises, Holland America Line, and Seabourn offer world-renown vacations at sea to travelers around the globe. This is an opportunity to join a dynamic, unified organization as part of their highly experienced team in our corporate office. We're looking for an experienced Inventory Control Analyst to join our team collaborating on process improvements and adherence. You'll be responsible for providing analytical support driving benchmarking, metrics, continuous improvement, and change management initiatives across inventory work-streams. This role will assist in the collection of data as well as analyzing of vessel's inventory accuracy, compliance to controls, and reporting leading to process improvements and standardization of inventory processes. The Inventory Control Analyst will work closely with shoreside and shipboard Operations collaborating across internal teams as well as other brands within the Corporation. The ideal candidate will be able to proactively engage with cross-functional teams, strong attention to detail, strategic thinking and able to work in an agile and complex organization. The role supports Holland America, Seabourn, Princess Cruises, and other brands as required. Here's a summary of what we are looking for in our Technical Inventory Control Analyst. Is this you? Responsibilities Data Collection and Analysis Provide analytical support for the shipboard teams associated to inventory accuracy, controls, and reporting. Assist in the creation of SOPs, and process flows. Assist with reviewing/updating system entered data. Ensure the vessels record keeping and ordering process is completed accurately working in collaboration with shoreside Demand Planning and Supply Planning ensuring appropriate inventory levels are properly maintained to meet onboard demands. Assist with process flow and reporting documents. Assist in flagging critical spares for each vessel. Process Improvement Drive process improvements for data recording/collection methods and standardization of inventory processes. Assist in creating, maintaining, and provided continuous improvement plan for vessel Corrective Actions for data inaccuracies, inventory control gaps, and non-compliance issues. Collaboration Work closely with shoreside and shipboard Technical and Deck / Maritime Operations, collaborating with the Demand Planning, Inventory Control, and Procurement shoreside teams in both day-to-day reporting as well as longer term projects. Provide analytical support for key strategic and corporate initiatives (MAST, Demand Planning, Supply Planning). Provide analytical support for development of business cases for new technologies, systems and programs to drive maintenance and inventory improvement initiatives. Benchmarking and Metrics Provide analytical support driving benchmarking, metrics, continuous improvement, reporting and change management initiatives. Assist in the development and maintenance of Power BI dashboards & reports/ policies / SOPs. Gather and share metrics, KPIs, corrective action data, and lessons learned through routine engagement and follow-ups with vessels and shoreside SMEs. Routinely review defined parameters, acceptance ranges, and thresholds to ensure metric s and KPIs remain relevant to stakeholders. Perform quality assurance of inventory reports made by crew identifying gaps to ensure accuracy and consistency. Problem Solving Anticipate supply chain disruptions, recognize anomalies in consumption or stock levels, and address issues before they escalate into operational delays or audit findings. Requirements Bachelor's Degree required, preferred field of Data Analytics / Data Engineering. Preferred postgraduate degree in Data Engineering / Data Analytics. 3+ Years experience in inventory controls and data analysis Strong analytical and problem solving skills Expert level knowledge of Excel, Microsoft Office, PowerPoint, and Tableau/Power BI Excellent verbal and written communication in English Working understanding of Data Warehouse, data virtualization, and data visualization Working knowledge of AMOS or similar WMS/ERP Understanding of Inventory Controls and difference between Inventory Control and Inventory Management Understanding of Stata/R or MATLAB Proven track record of process improvement and change management initiatives. Experience working in a complex, fast-paced environment with cross-functional teams. Able to multi-task with an understanding of project priorities Capable of working with multiple large data sets from various sources simultaneously and cleanse dirty data What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Salary Range: $69,300.00 to $93,600.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL #LI-PG1

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an experienced IT Service Delivery Lead, Commercial Systems to fill this role. The IT Service Delivery Lead, Commercial Systems is responsible for ensuring the efficient and effective delivery of IT services that support the Contact Center operations for Holland America Line and Seabourn. This role involves leading incident and problem management processes, monitoring service performance, analyzing service level agreements (SLAs), and driving continuous improvement initiatives. The position also includes managing stakeholder communications, generating performance reports, and maintaining documentation to support service delivery excellence. The IT Service Delivery Lead will work closely with cross-functional IT support teams, Contact Center stakeholders, and vendors to ensure timely resolution of issues, maintain service stability, and align IT services with business objectives. The ideal candidate will have strong analytical and communication skills, experience with IT service management tools (such as ServiceNow), and a solid understanding of technologies including end-user computing, cloud services, networking, and enterprise applications. Here's a summary of what Holland America Line is looking for. Is this you? Responsibilities: Incident and Problem Management: Lead the resolution of IT incidents and problems affecting Contact Center operations. Ensure tools and processes are optimized for support teams to monitor ticket queues and coordinate escalations with technical teams to ensure timely service restoration. Identify root causes and drive long-term remediation efforts. Service Performance Monitoring and Reporting: Analyze service level agreements (SLAs), generate performance metrics, and identify trends. Create dashboards and reports to support data-driven decision-making and continuous improvement. Stakeholder Communication and Coordination: Maintain clear and professional communication with business stakeholders, IT teams, and vendors. Host status meetings, provide updates during incidents, manage expectations, and ensure alignment between IT services and business needs. Process Optimization and Compliance: Review and enhance IT service delivery processes to improve efficiency and effectiveness. Ensure adherence to compliance standards and maintain documentation, including knowledge articles and training materials. Cross-Functional Collaboration and Governance: Participate in meetings, contribute to strategic initiatives, and support governance activities. Collaborate with cross-functional teams to align IT services with organizational goals and support operational excellence. Knowledge & Skills: Scope: The IT Service Delivery Lead operates within the IT Service Delivery team, serving as a critical liaison between end-users (specifically the Contact Center Agents and other Commercial Technology users for Holland America Line and Seabourn), IT support teams, and management. The role has a broad operational reach, impacting both internal and external IT service functions. The influence of the position spans across multiple technologies and systems, including infrastructure (LAN/WAN, servers), applications, cloud, security, and user support. The role is central to ensuring service stability, resilience, and continuous improvement, and it directly supports business continuity and user satisfaction within the Contact Center environment. Problem solving: This role involves complex problem-solving responsibilities. The candidate is expected to: Lead major incident management processes. Analyze service level agreements (SLAs) and performance metrics. Identify root causes of recurring issues and coordinate mitigation strategies. Use data analytics to uncover trends and drive service improvements. Anticipate operational impacts and escalate appropriately. The role requires a proactive approach to identifying systemic issues, coordinating cross-functional teams, and implementing long-term solutions, often under time-sensitive and high-pressure conditions. Impact: The role has a significant impact on IT service quality and business operations: Directly influences the performance and reliability of IT services used by the Contact Center. Drives continuous service improvement initiatives that affect end-user satisfaction and operational efficiency. Contributes to the development and maintenance of IT standards, documentation, and knowledge sharing. Plays a key role in aligning IT services with broader business objectives, ensuring that technology supports strategic goals. This impact extends across multiple IT disciplines and business units, making the role pivotal in maintaining operational excellence. Leadership: While the role may not have formal direct reports, it requires strong leadership and coordination skills: Leads incident resolution efforts across various IT support teams. Manages stakeholder communications during service disruptions. Oversees service delivery processes and ensures adherence to methodologies and compliance standards. Participates in on-call rotations, demonstrating accountability and ownership. The role demands the ability to lead through influence, manage cross-functional collaboration, and maintain authority during critical incidents, effectively acting as a service delivery manager. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Minimum of 3-5 years of experience in IT service delivery, IT operations, or technical support roles. ITIL Foundation certification (or higher) in IT Service Management. Demonstrated experience with ITSM tools (e.g., ServiceNow) and familiarity with incident, problem, and change management processes. Proven ability to communicate effectively with both technical and non-technical stakeholders. Must be legally authorized to work in the country of employment. Proven Experience in IT Service Delivery and Operations: Demonstrated ability to manage and improve IT service delivery processes in a complex, multi-system environment. Hands-on experience with incident, problem, and request management frameworks, particularly using ITSM platforms like ServiceNow in order to design and continually improve effective ITSM processes. Cross-Functional Collaboration: Experience working across multiple IT domains (e.g., infrastructure, applications, networking, security) to coordinate service restoration and improvement efforts. Ability to influence and lead cross-functional teams without direct authority, especially during high-impact incidents. Stakeholder and Vendor Management: Experience maintaining effective communication with internal business stakeholders and external vendors during service disruptions and improvement initiatives. Skilled in translating technical issues into business-relevant updates and managing expectations. Analytical and Reporting Skills: Experience analyzing service performance data, identifying trends, and using insights to drive continuous improvement. Proficiency in creating and maintaining dashboards, reports, and documentation to support service governance. Technical Breadth Across IT Systems: Working knowledge of a broad range of technologies including end-user computing, M365, remote access, identity and access management (IAM), networking (LAN/WAN/WiFi), telephony, cloud platforms, and enterprise applications and how they tie into support frameworks. Ability to understand and troubleshoot issues across these systems in collaboration with technical teams. What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Salary Range: $68,700 to $92,700. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL #LI-Hybrid #LI-SH1

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. The Holland America Summer Internship Program is a 10-week paid (hybrid) summer internship opportunity designed to provide exposure and insight to professional careers in the amazing leisure travel, cruise industry. The selected interns will work on departmental projects as well as participate in professional development and enrichment activities. **2026 Program Dates** + Program runs 10 weeks from June 15th - August 21st. **Eligibility** + Eligible candidates are enrolled in a four-year accredited undergraduate program (where they are at least a rising junior) or in a graduate/Ph.D. program and have a GPA of 3.0 or higher. + MUST NOT be a graduating senior in the summer 2026. **Compensation** + Undergraduate - $25.00/hr, Graduate - $35.00/hr, Ph.D. - $45.00/hr **Intern Project Details** Reporting to Holland America Line's Director, Culinary Operations, you'll be responsible for assisting in review and analysis of culinary programming in comparison to competitors. You'll also assist in reviewing performance metrics and reporting findings to the ships' teams. Other duties include adding recipes and photos to CrunchTime, contracting general supply or food items and updating brand standards in Global HESS. **Responsibilities** + Build recipes and photos into CrunchTime. + Assist in contracting galley general supply or food items with procurement. + Assist in updating Culinary Brand Standards and procedures in Global HESS. + Conduct cross-brand analysis in food product comparisons. + Audit and review food cost performance per ship and report to Fleet Chefs and Director, Culinary Operations on any findings. + Review and confirm ship visit audits. + Assist in assembling presentations or other project related materials. + Daily email correspondence with ship operational teams. **Requirements** + Knowledge of food and beverage industry trends and product knowledge is required. + Proficiency using MS office Suite including Word, Excel, Powerpoint, Outlook & MS Teams is preferred. + Ability to work independently and in a group environment with excellent communication skills, strong interpersonal and team working skills. + Ability to prioritize and maximize efficiency. + Well organized and able to communicate effectively with colleagues and managers. + The types of duties the students will perform will vary and may require some technical tasks, projects and/or work that may require specific proficiencies, technical abilities and/or computer skills. **Majors Preferred** + Culinary Arts or Hospitality **What You Can Expect** + Gain valuable experience. Gain confidence. + Explore a new career path. + Opens the opportunity to a future full-time job after graduation. + Develop and refine skills. + Network with professionals in the field. + Develop an understanding of the type of working environment, field and industry that align with your career goals. + Obtain job-related skills and experiences that will enhance your qualifications for future opportunities. **Deadlines** + Our 2026 application period will close on November 30, 2025. **Our Culture... Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ************************************************************************* Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#HAL**

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We are looking for an amazing Hotel Interior Design Manager to fill this role, located in our Seattle office. The Hotel Interior Design Manager is responsible for shaping the visual and experiential identity of both brands through innovative interior design concepts for newbuilds, refurbishments, and fleet-wide enhancements. This role involves leading the creative process from concept development to presentation, managing FF&E sourcing, and ensuring compliance with IMO safety standards and sustainability goals. The Hotel Interior Design Manager will work closely with senior leadership, shipboard teams, contractors, and vendors to deliver designs that align with brand aesthetics and operational requirements. Responsibilities include overseeing design implementation, negotiating with vendors, managing budgets exceeding $3M, and providing hands-on oversight during shipboard installations. The position also requires expertise in space planning, renderings, and documentation of specifications to maintain design integrity. The ideal candidate will have a bachelor's degree in interior design, at least four years of experience in marine or hospitality environments, and proficiency in Adobe Creative Suite, AutoCAD, and project management tools. Strong communication, leadership, and problem-solving skills are essential to balance creativity with operational and fiscal constraints. This role is pivotal in creating elegant, immersive spaces that enhance guest experience and reinforce brand differentiation. Here's a summary of what Holland America Line is looking for. Is this you? Responsibilities: Design Development & Presentation: The Hotel Interior Design Manager leads the creative process for interior spaces across newbuilds, refurbishments, and fleet-wide enhancements. This includes developing original design concepts that reflect brand aesthetics and meet operational requirements. The manager prepares detailed presentations for senior leadership, incorporating renderings, material boards, and FF&E specifications. Concepts must balance visual appeal with durability, regulatory compliance, and cost considerations. The role requires translating strategic vision into tangible designs that elevate guest experience while adhering to IMO standards. Presentations often involve custom furniture and fabrics, requiring technical knowledge of maritime safety and stability requirements. The manager ensures all proposed designs align with sustainability goals and lifecycle strategies. By delivering compelling, brand-aligned concepts, this accountability area sets the foundation for successful project execution and reinforces the luxury positioning of Holland America Line. Cross-Functional Collaboration & Implementation: This accountability focuses on coordinating with internal teams and external partners to bring design concepts to life. The Hotel Interior Design Manager works closely with shipboard teams, project managers, and contractors to ensure seamless implementation of approved designs. Collaboration extends to negotiating with vendors to maintain quality standards while achieving cost efficiencies. The manager provides guidance on space planning and layout to meet safety and operational requirements, including Solis standards for emergency flow. Effective communication is critical to resolve design challenges and adapt plans to shipboard conditions without compromising brand integrity. The role also involves monitoring timelines and ensuring that installations align with project schedules. By fostering strong partnerships and maintaining alignment across stakeholders, this area ensures that design intent translates into functional, aesthetically pleasing environments onboard. Successful execution depends on proactive problem-solving and meticulous attention to detail throughout the implementation process. FF&E Sourcing & Compliance: The Hotel Interior Design Manager oversees the development and management of FF&E packages for all interior projects. This includes selecting materials and furnishings that meet IMO safety regulations, fire codes, and weight restrictions specific to maritime environments. The manager ensures that all items comply with sustainability objectives, including circularity strategies and end-of-life take-back programs. Detailed documentation of specifications is required for departmental records and future reference. The role demands balancing aesthetic goals with technical constraints, ensuring that every piece is suitable for installation on a cruise ship. Vendor relationships are managed to secure high-quality products that align with brand standards and durability requirements. The manager also monitors compliance during procurement and installation phases to mitigate risk and maintain safety. By integrating sustainability and regulatory adherence into sourcing decisions, this accountability area supports operational efficiency and environmental responsibility. Budget Management: This area involves full ownership of interior design budgets across multiple projects, collectively exceeding $3 million. The Hotel Interior Design Manager develops cost outlines to support capital project requests and annual reviews. Responsibilities include creating part numbers, processing purchase orders in AmosW, and tracking expenditures against approved budgets. The manager negotiates pricing with vendors to leverage economies of scale and reduce costs without compromising quality. Regular financial reporting ensures transparency and alignment with corporate objectives. Strategic planning is essential to forecast expenses and allocate resources effectively across brands. The role also requires identifying opportunities for cost optimization through design standardization and vendor partnerships. By maintaining rigorous budget control, this accountability area ensures projects are delivered on time and within financial parameters, supporting long-term operational sustainability. Shipboard Engagement & Installation Oversight: The Hotel Interior Design Manager provides hands-on leadership during shipboard installations and dry dock surveys. This includes traveling to vessels to oversee the execution of design plans and resolve any on-site challenges. The manager acts as the primary design authority onboard, making critical decisions in the absence of the Design Supervisor. Responsibilities include verifying that installations meet design intent, brand standards, and safety requirements. Close coordination with contractors and ship staff ensures timely completion and adherence to quality benchmarks. The role also involves inspecting materials and finishes to confirm compliance with approved specifications. Effective problem-solving is essential to address unforeseen issues during installation without delaying project timelines. By maintaining a strong presence during implementation, this accountability area guarantees that the final product reflects the original vision and delivers an exceptional guest experience. Knowledge & Skills: Scope: The Hotel Interior Design Manager operates at the intersection of creative design and operational execution, influencing environments across the Holland America Line fleet. This role spans both shoreside and shipboard responsibilities, ensuring design integrity from concept through installation. Its reach includes global coordination with vendors, contractors, and internal teams to deliver projects that meet brand standards and maritime regulations. The position impacts multiple disciplines, including procurement, compliance, and sustainability, requiring collaboration across technical, operational, and guest experience functions. By managing projects that affect public spaces, crew areas, and accommodations, the role directly shapes the onboard experience for thousands of guests annually. The manager also plays a key role in capital planning and lifecycle strategies, aligning design initiatives with corporate objectives. Regular travel to shipyards and dry docks reinforces the role's hands-on involvement in implementation. This scope reflects a blend of strategic influence and tactical oversight, ensuring that every design decision supports brand differentiation and operational excellence. Impact: The Hotel Interior Design Manager has a significant impact on guest experience and brand perception across two luxury cruise lines. By creating visually compelling and functional spaces, the role enhances onboard hospitality and reinforces each brand's identity. Design decisions influence customer satisfaction, loyalty, and competitive positioning in the premium cruise market. Beyond aesthetics, the manager's oversight of compliance and sustainability contributes to operational safety and environmental stewardship. Budget management ensures cost-effective solutions that support long-term financial performance. The role also sets standards for interior design practices within the organization, serving as a benchmark for quality and innovation. Successful execution of projects affects multiple departments, from operations to marketing, amplifying the role's reach across the business. Every completed installation reflects the manager's ability to integrate creativity, compliance, and fiscal responsibility. This impact underscores the strategic importance of the position in shaping the future of fleet interiors. Leadership: The Hotel Interior Design Manager provides leadership through influence rather than direct reporting lines, guiding cross-functional teams across shoreside and shipboard operations. The role requires managing resources, timelines, and budgets for multiple concurrent projects, often exceeding $3 million collectively. Leadership responsibilities include defining design intent, setting priorities, and ensuring alignment with brand objectives. The manager collaborates with senior executives, project managers, and contractors, fostering accountability and clear communication throughout the project lifecycle. While the position does not have formal direct reports, it demands strong coordination skills to lead vendors and shipboard teams during installations. Decision-making authority extends to approving materials, resolving design conflicts, and adapting plans under pressure. The manager also mentors junior staff and serves as a subject matter expert, promoting best practices in maritime interior design. By combining creative vision with operational leadership, the role drives excellence across all phases of design execution. This leadership ensures that every project meets the highest standards of quality and guest impact. Requirements Bachelor's Degree in Interior Design (required). Proficiency in Adobe Creative Suite, AutoCAD or similar CAD software, and 3D modeling tools. Strong knowledge of FF&E sourcing, maritime safety standards (IMO), and space planning principles. Ability to create detailed design presentations, including renderings and material boards. Familiarity with AMOS or similar systems for purchase orders and part number creation. Excellent communication and organizational skills, with the ability to manage multiple projects simultaneously. Willingness and ability to travel for shipboard installations and dry dock surveys. Minimum 4+ years of professional experience in interior design, preferably in hospitality or marine environments. Demonstrated experience leading design projects from concept through implementation, including vendor negotiations and budget oversight. Proven ability to manage FF&E packages and ensure compliance with safety regulations and sustainability goals. Hands-on experience with shipboard or large-scale installation oversight, resolving design challenges under dynamic conditions. Strong background in cross-functional collaboration, working with senior leadership, contractors, and shipboard teams. Experience in budget management for projects exceeding $1M, including cost optimization strategies. Track record of delivering high-quality, brand-aligned designs under strict timelines and operational constraints. What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Salary Range: $83,200 to $112,300. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. This position has been approved for a term of up to three years in support of specific project work; the project is expected to take three years to complete, but may end early if the project is completed ahead of schedule. While you will be hired as a full-time employee, the role is tied to the duration of the project and is not intended as a permanent or indefinite position. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL #LI-Hybrid #LI-PG1

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an experienced Director, Revenue and Voyage Accounting to fill this role which is based in our Seattle or Miami offices. You'll be responsible for all revenue accounting operations across Holland America Line and Seabourn. This strategic role oversees the full spectrum of financial activities including Ticket and Onboard Revenue, Voyage Accounting, Pre and Post Accounting, Shipboard Finance, and Cash Operations. It encompasses ownership of revenue and accounts receivable accounting, financial analysis, reconciliations, voyage closing, credit card processing, guest refunds, travel agent commissions, chargebacks, fraud mitigation, and loyalty program accounting. The position also manages the recording and reporting of approximately $250 million in monthly revenue and reconciles critical balance sheet accounts, notably the $1 billion Customer Deposit account. Additionally, the role directs Fleet Managers who support shipboard finance teams and initiatives and leads system enhancements for both shoreside and shipboard revenue accounting platforms. Collaboration spans across key internal departments such as Revenue Management, Guest Relations, Tax, FP&A, Finance IT, Corporate Accounting, and Casino Operations. Here's a summary of what Holland America Line is looking for in its Director, Revenue and Voyage Accounting. Is this you? Responsibilities Execution and Performance Plans and directs the accounting and reporting of financial revenue transactions related to Holland America Line and Seabourn Guided by functional strategy, creates impactful results for business partner functions, including Commercial, GEPD, ABG, and Tax. Partners with the ELT to address critical issues and communicate accounting practices and policies. Translates mid and long-term Controllership goals into operating objectives Recommend changes in accounting, reporting, policies, procedures, controls and/or processes, to align with business need and fiscal goals. Accounts and Budget Ownership Oversee approximately $250 million of total revenue recognized each month and supports the monthly explanation of variances of actuals vs forecast. Owns the Customer Deposit account, representing one of the most important accounts in the Balance sheet with approximately $1 billion in total balance and leads the quarterly variance explanations due to Corporate Partner with cross-functional teams-including IT, Finance, and Operations-to align project budgets with strategic goals and ensure efficient resource allocation. Collaborate with internal teams to identify opportunities for automation and efficiency, ensuring budgetary considerations are integrated into project planning. Compliance and Security Establishes, enforces, and ensures the adequacy of internal controls, policies and procedures for responsible areas and Brands. Reviews and approves changes to accounting, reporting, processes and workflows, and policies and procedures, across clients which includes Brand initiatives. Shipboard Finance Operations Leads and oversees Fleet Managers onboard, responsible for supporting shipboard finance team members and all shipboard finance initiatives. Lead system enhancements and project management of shipboard revenue accounting systems. Team Leadership/Decision Making Leads and develops accounting Managers and staff including building highly effective teams and improving the overall talent of the department. Leads Managers and Staff by executing functional business plans and contributes to the development of functional strategy. Provide accounting guidance to aide in the decisions made by Brands. o Decisions are guided by precedent and made mainly with reference to existing policies. o Decisions are typically related to quality standards, people/services/ financial/equipment resources, project approach, and tactical operations for the division. Leads and develops professional and managerial staff. Plan, manage and prioritize team's workload/ad hoc projects. Tactical, broad-based ability to recognize and develop talent. Requirements 10 - 15 years accounting experience plus 10 years of management experience. CPA (or other accounting certificate) may be required based on position or geography. Experience in directing the accounting and reporting of a highly complex, diverse, international, multi- location financial organization Excellent project management skills Presentation skills/persuasion Ability to analyze and resolve complex issues from multiple stakeholders Subject-matter expert with full competence in several recognized bodies of knowledge Established expertise in financial operations, financial controls, GAAP accounting, financial reporting, and financial systems In-depth experience in directing the accounting and reporting of a highly complex, diverse, multi-location financial organization Ability to collaborate and work with others to resolve significant issues, clarify or interpret complex information, provide initial screening/negotiations. What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Salary Range: $136,200.00 to $183,900.00 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL #LI-PG1

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. The Holland America Summer Internship Program is a 10-week paid (remote) summer internship opportunity designed to provide exposure and insight to professional careers in the amazing leisure travel, cruise industry. The selected interns will work on departmental projects as well as participate in professional development and enrichment activities. 2026 Program Dates Program runs 10 weeks from June 15th - August 21st. Eligibility Eligible candidates are enrolled in a four-year accredited undergraduate program (where they are at least a rising junior) or in a graduate/Ph.D. program and have a GPA of 3.0 or higher. MUST NOT be a graduating senior in the summer 2026. Compensation Undergraduate - $25.00/hr, Graduate - $35.00/hr, Ph.D. - $45.00/hr Intern Project Details The Learning and Development Coordinator Intern will support the Learning & Development (L&D) team in advancing training governance, evaluating training effectiveness, and establishing key performance metrics. This role is ideal for an undergraduate student with a strong interest in organizational development, instructional design, or HR analytics. The intern will gain hands-on experience in the end-to-end training lifecycle, from needs analysis to reporting, while contributing to high-impact projects that shape the employee learning experience. This internship offers exposure to both strategic and operational aspects of L&D. The intern will assist in maintaining training records and materials, analyzing feedback and performance data, and supporting the design and development of training materials. The role also includes opportunities to collaborate cross-functionally, attend stakeholder meetings, and contribute to continuous improvement initiatives within the L&D function. Responsibilities Training Governance Support - Assist in maintaining training records, tracking compliance, and ensuring alignment with internal standards and audit requirements. Training Evaluation & Analysis - Collect and analyze feedback and performance data to assess training effectiveness and identify areas for improvement. L&D Metrics and Reporting - Help define, track, and visualize key learning metrics using Excel, Power BI, or similar tools. Instructional Design Support - Assist in the development or revision of training materials (Computer Based Training/Instructor Led Training), including storyboarding, editing, and formatting. Project Coordination - Support L&D initiatives by scheduling meetings, preparing documentation, and collaborating with cross-functional teams. Requirements Knowledge of food and beverage industry trends and product knowledge is required. Proficiency using MS office Suite including Word, Excel, Powerpoint, Outlook & MS Teams. Familiarity with Data Visualization tools (e.g. PowerBI) is preferred but not required. Strong written and verbal communication skills, with the ability to synthesize information and present findings clearly to diverse audiences. Ability to work independently and in a group environment with excellent interpersonal and team working skills. Ability to analyze data and draw actionable insights, particularly in evaluating training effectiveness and performance metrics. Ability to prioritize and maximize efficiency. Well organized and able to communicate effectively with colleagues and managers. The types of duties the students will perform will vary and may require some technical tasks, projects and/or work that may require specific proficiencies, technical abilities and/or computer skills. Majors Preferred Human Resources, Organizational Psychology, Education, Business Administration or a related field. What You Can Expect Gain valuable experience. Gain confidence. Explore a new career path. Opens the opportunity to a future full-time job after graduation. Develop and refine skills. Network with professionals in the field. Develop an understanding of the type of working environment, field and industry that align with your career goals. Obtain job-related skills and experiences that will enhance your qualifications for future opportunities. Deadlines Our 2026 application period will close on December 15, 2025. Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL #LI-SF1

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. The Holland America Summer Internship Program is a 10-week paid (hybrid) summer internship opportunity designed to provide exposure and insight to professional careers in the amazing leisure travel, cruise industry. The selected interns will work on departmental projects as well as participate in professional development and enrichment activities. 2026 Program Dates: Program runs 10 weeks from June 15th - August 21st. Eligibility: Eligible candidates are enrolled in a four-year accredited undergraduate program (where they are at least a rising junior) or in a graduate program and have a GPA of 3.0 or higher. MUST NOT be a graduating senior in the summer 2026. Compensation: Undergraduate - $25.00/hr, Graduate - $35.00/hr, Intern Project Details: The Human Resources Intern is responsible for supporting HR Analytics initiatives by assisting with data collection, reporting, and insights generation. Coordinating in-person events in Seattle, including agenda planning, logistics, and onsite support. Contributing to strategic HR initiatives led by the HAL-SBN HR team and HR Business Partners, with a focus on business cycle activities and in-person engagement efforts. Responsibilities: Strategic HR Support Assist the HAL-SBN HR team and HR Business Partners with strategic initiatives aligned to the business cycle. Operational & Event Coordination Support HR Analytics efforts through data gathering and reporting. Coordinate logistics and agenda development for in-person events in Seattle. Contribute to planning and execution of in-person engagement efforts. Requirements: Proficiency using MS office Suite including Outlook & MS Teams Ability to work independently, remotely and self-manage Well organized and able to communicate effectively with colleagues and managers. The types of duties the students will perform will vary and may require some technical tasks, projects and/or work that may require specific proficiencies, technical abilities and/or computer skills. Majors Preferred: Business Administration, Human Resources Skills Preferred: Advanced Excel Passion for Human Resources, People, Analysis, Process Improvement, Project Management Learning Agility and Curiosity Able to problem solve independently and collaboratively What You Can Expect: Gain valuable experience. Gain confidence. Explore a new career path. Opens the opportunity to a future full-time job after graduation. Develop and refine skills. Network with professionals in the field. Develop an understanding of the type of working environment, field and industry that align with your career goals. Obtain job-related skills and experiences that will enhance your qualifications for future opportunities. Deadlines Our 2026 application period will close on November 30, 2025. Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. The Holland America Summer Internship Program is a 10-week paid (hybrid) summer internship opportunity designed to provide exposure and insight to professional careers in the amazing leisure travel, cruise industry. The selected interns will work on departmental projects as well as participate in professional development and enrichment activities. **2026 Program Dates:** + Program runs 10 weeks from June 15th - August 21st. **Eligibility:** + Eligible candidates are enrolled in a four-year accredited undergraduate program (where they are at least a rising junior) and have a GPA of 3.0 or higher. + MUST NOT be a graduating senior in the summer 2026. **Compensation:** + Undergraduate - $25.00/hr, **Intern Project Details:** The Hotel Refurbishment and ADA (Americans with Disabilities Act) Intern assists with compliance initiatives across the Holland America Line (HAL) and Princess Cruises (PCL) fleets. Responsibilities include exposure to key phases of refurbishment projects-from planning and logistics to execution-as well as an introduction to onboard accessibility standards. The position also involves contributing to data analysis efforts that inform project decisions. Additionally, candidates will have the opportunity to conduct day visits aboard vessels departing from Seattle to gain firsthand insight into shipboard operations **.** **Responsibilities:** + Oversee the organization, maintenance, and version control of project-related + documents. + Collaborate with the project team to facilitate planning processes, including + developing timelines, coordinating resources, identifying project + dependencies, and establishing key deliverables. + Creating visual materials for presentations to business sponsors, operations + and executive teams including project introduction and status updates. + Support the documentation and reporting of ADA-related shipboard + modifications, including tracking compliance status and documentation of + DOJ communications. + Assist in the preparation of drawing packages and scope of work documents + for projects. + Prepare reports summarizing refurbishment progress and ADA compliance + metrics. + Collaborate with cross-functional teams including shipboard operations, design, and technical. + Participate in day visits to ships sailing out of Seattle to observe refurbishment work and + accessibility features. **Requirements:** + Proficiency using MS office Suite including Outlook & MS Teams + Ability to work independently, remotely and self-manage + Well organized and able to communicate effectively with colleagues and managers. + The types of duties the students will perform will vary and may require some technical tasks, projects and/or work that may require specific proficiencies, technical abilities and/or computer skills. **Majors Preferred:** Naval Architecture, Marine Engineering, Project/Business Management **Skills Preferred:** + Superior knowledge of MS Word, MS Excel, MS PowerPoint + Proficiency in Adobe Acrobat + Proficiency in CAD **What You Can Expect:** + Gain valuable experience. Gain confidence. + Explore a new career path. + Opens the opportunity to a future full-time job after graduation. + Develop and refine skills. + Network with professionals in the field. + Develop an understanding of the type of working environment, field and industry that align with your career goals. + Obtain job-related skills and experiences that will enhance your qualifications for future opportunities. **Deadlines** + Our 2026 application period will close on November 30, 2025. **Our Culture... Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ************************************************************************* Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#HAL**

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an experienced Senior Manager, Software Development to fill this role. The Senior Manager, Software Development, oversees the full portfolio and development roadmap for Holland America Line and Seabourn's Web Applications team. This role is accountable for the strategic planning and execution of web-based solutions that support marketing and e-commerce initiatives across both brands. It includes defining application delivery processes, establishing development standards, and implementing performance metrics to ensure consistent, high-quality output. The position requires a deep understanding of web architecture, design patterns, platforms, frameworks, and development languages, all aligned with broader company goals and digital priorities. Here's a summary of what Holland America Line is looking for in its Senior Manager, Software Development. Is this you? Responsibilities Own and execute the Shared Business Applications portfolio and development roadmap across Holland America Line, Seabourn, Princess, and HAP Alaska Brands Align all initiatives with brand and Product priorities, strategies, and goals. Prioritize and manage concurrent programs and projects to ensure timely, high-impact delivery. Manage resource allocation, forecast, and costs needed to support the roadmap. Define and implement web technology direction, including architecture, design patterns, platforms, frameworks, and development languages. Lead architectural and design reviews to ensure scalable, secure, and high-performing applications. Maintain the health of the codebase through continuous refactoring and proactive management of technical debt. Champion Agile methodologies to drive efficient and iterative product development. Establish and evolve delivery processes, coding standards, and branching strategies across the full software development lifecycle. Ensure frictionless development environments through best practices in source control, secure coding, unit testing, and code quality. Define and enforce metrics and standards for application delivery and team performance. Conduct post-mortems and technical reviews to identify improvement opportunities and ensure accountability. Address issues related to speed, scale, security, accessibility, and overall product performance. Implement best practices and methods of automation, ensuring quality product delivery Plan and maintain a 24/7 support structure allowing ship and shoreside continuous operation. Partner with internal and external stakeholders across IT and executive leadership to align development with broader business objectives Translate strategic goals into actionable development plans and technical requirements. Serve as a trusted advisor on technical capabilities, innovation opportunities, and operational feasibility. Build and nurture high-performing development teams aligned with strategic objectives. Foster a culture of trust, empowerment, and accountability by delegating decisions and responsibilities. Promote ownership and autonomy across the team to drive engagement and innovation. Identify and coach both high and low performers to elevate individual and team effectiveness. Champion continuous improvement and technical excellence to maintain an agile and resilient team environment. Performs other duties as assigned Requirements Proven track record of on-time execution, bug-free, secure code, and delivery of projects Experienced with Agile Development, preferably Scrum Clear written and oral communication skills 8+ years' experience as a technical leader, specifically building and supporting internally built applications. 8+ Years of experience hands-on knowledge of Domino, APEX, SQL, MS Access / Azure, HTML, CSS, JavaScript, and related API integrations 5+ Years of Web and API development 5+ Years VB .Net, and MS Power Platform applications 5+ years of experience managing a combination of both nearshore, offshore and onshore technical resources. 7+ years of project delivery using Agile (Scrum & Kanban) What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Salary/Hourly Range: $133,100 to $179,700. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL #LI-Hybrid #LI-SH1

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an experienced IT Planning Analyst to fill this role. The IT Planning Analyst operates across multiple IT teams and business units to optimize technology processes and drive operational efficiency. This role serves as an analytical resource and coordination point, working with various stakeholders to identify process gaps, monitor performance metrics, and facilitate continuous improvement initiatives. The position supports IT's broader strategic objectives by providing data-driven insights and ensuring alignment between operational processes and organizational goals. Here's a summary of what Holland America Line is looking for in its IT Planning Analyst. Is this you? Responsibilities Assist in integrating strategic planning roadmaps with annual financial planning activities. Support in maintaining and updating documentation of financial planning for IT operational and capital expenses. Assist with Total Cost of Ownership (TCO) and Return on Investment (ROI) analysis for IT initiatives. Support tracking of Cost Performance Initiatives to ensure alignment with financial goals. Collaborate with the IT Planning Manager and IT Leadership to gather updates for strategic plans. Track deliverables from IT Leadership and stakeholders. Assist in preparing routine and ad hoc executive and leadership update materials, including summaries and presentations for strategic planning meetings. Identify and define metrics that align with current IT operational goals. Track performance data and compile regular status reports for stakeholders. Ensure accuracy and timeliness of data for executive presentations and management reviews. Design reports tailored to different target audiences. Provide analytical and data support for business case creation, including cost-benefit analysis and risk assessment. Gather and organize financial and operational data to help justify transformational initiatives. Facilitate, advise, track, and report progress on business cases, TCO/ROI analysis, and post-implementation reviews to mature processes and ensure accountability. Coordinate interactions between IT teams and/or business partners to facilitate process efficiency. Facilitate cross-team meetings to align on process requirements and decisions. Connect teams with subject matter experts and resources needed for process execution. Follow up on action items from cross-team discussions to ensure completion. Performs other duties as assigned Requirements 1-3 years' experience in a related job area (IT Process Analysis, Financial Planning, Information Technology, or Project Management) Bachelor's degree in a related field or equivalent experience. This is a hybrid position, based in our Seattle office. Candidates must be comfortable coming into the office 3 days/week (currently Tuesday-Thursday) What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Salary/Hourly Range: $33.03/hr to $44.57/hr. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. The Holland America Summer Internship Program is a 10-week paid (hybrid) summer internship opportunity designed to provide exposure and insight to professional careers in the amazing leisure travel, cruise industry. The selected interns will work on departmental projects as well as participate in professional development and enrichment activities. **2026 Program Dates** + Program runs 10 weeks from June 15th - August 21st. **Eligibility** + Eligible candidates are enrolled in a four-year accredited undergraduate program (where they are at least a rising junior) or in a graduate/Ph.D. program and have a GPA of 3.0 or higher. + MUST NOT be a graduating senior in the summer 2026. **Compensation** + Undergraduate - $25.00/hr, Graduate - $35.00/hr, Ph.D. - $45.00/hr **Intern Project Details** Are our Interior Design Intern, you'll be responsible for supporting the interior design department with projects related to designing spaces on cruise ships. You will also be responsible for managing the resource library. **Responsibilities** + Manage resource library in Seattle office. + Assist design department with design presentations to communicate design concepts. + Assist design department with sourcing products for design concepts. + Create 3-D models of spaces or products. + Assist with vendor meetings (receive, set up). + Request/return samples, manage mail, communicate with vendors. + Incorporate Sustainability knowledge and Circularity knowledge in design projects. + Communicate clearly and effectively to illustrate design intent. + Incorporate design creativity and share ideas to enhance design intent. **Requirements** + 2 years CAD/Revit or similar. + 2 years 3D modeling. + 2 years Adobe Creative Suite. + 2 years using MS office Suite including Word, Excel, Outlook, Powerpoint & MS Teams. + Ability to work independently and in a group environment with excellent communication skills, strong interpersonal and team working skills. + Ability to prioritize and maximize efficiency. + Well organized and able to communicate effectively with colleagues and managers. + The types of duties the students will perform will vary and may require some technical tasks, projects and/or work that may require specific proficiencies, technical abilities and/or computer skills. **Majors Preferred** + Interior Design **What You Can Expect** + Gain valuable experience. Gain confidence. + Explore a new career path. + Opens the opportunity to a future full-time job after graduation. + Develop and refine skills. + Network with professionals in the field. + Develop an understanding of the type of working environment, field and industry that align with your career goals. + Obtain job-related skills and experiences that will enhance your qualifications for future opportunities. **Deadlines** + Our 2026 application period will close on November 30, 2025. **Our Culture... Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ************************************************************************* Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#HAL**

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. The Holland America Summer Internship Program is a 10-week paid (hybrid) summer internship opportunity designed to provide exposure and insight to professional careers in the amazing leisure travel, cruise industry. The selected interns will work on departmental projects as well as participate in professional development and enrichment activities. **2026 Program Dates** + Program runs 10 weeks from June 15th - August 21st. **Eligibility** + Eligible candidates are enrolled in a four-year accredited undergraduate program (where they are at least a rising junior) or in a graduate/Ph.D. program and have a GPA of 3.0 or higher. + MUST NOT be a graduating senior in the summer 2026. **Compensation** + Undergraduate - $25.00/hr, Graduate - $35.00/hr, Ph.D. - $45.00/hr **Intern Project Details** Are our Brand Product and Partnerships Intern, you'll be support strategic marketing initiatives by conducting product and market research to inform messaging and campaign development. You will also assist in content planning and calendar management to ensure cohesive and timely brand communications across platforms. This role offers hands-on experience in brand strategy, storytelling, and the operational processes that drive successful brand partnership campaigns. You will help maintain organizational tools and documents, supporting the team in tracking deliverables and timelines and will also assist with administrative tasks such as meeting coordination, note-taking, and asset organization to ensure smooth day-to-day operations. **Responsibilities** + Conduct product research to support product brand messaging, product campaign development and creative. + Assist in content planning and calendar management to ensure timely and cohesive brand communications across platforms. + Support brand partnership initiatives by helping coordinate deliverables, timelines, and cross-functional collaboration. + Contribute to the development of creative messaging by synthesizing research insights and supporting brainstorming sessions. + Maintain organizational tools and documentation to track campaign progress, content assets, and project milestones. + Coordinate administrative tasks such as meeting scheduling, note-taking, and file management to support daily team operations. + Collaborate with internal teams including creative, digital, and partnerships to align on campaign execution and brand consistency. + Participate in team meetings and project reviews to provide updates, share insights, and learn from ongoing brand initiatives. + Assist in compiling research findings into presentation-ready formats to inform brand strategy and campaign planning. + Participate in brainstorming sessions to contribute ideas and insights that align with brand goals and audience engagement strategies. + Provide administrative support for team operations, including scheduling, note-taking, and follow-up documentation. **Requirements** + Proficiency in MS office Suite including Word, Excel, Outlook, Powerpoint & MS Teams. + Ability to work independently and in a group environment with excellent written and verbal communication skills, strong interpersonal and team working skills. + Ability to conduct research and synthesize findings clearly. + Strong organizational skills and attention to detail. + Abillity to prioritize and manage multiple tasks and meet deadlines. + The types of duties the students will perform will vary and may require some technical tasks, projects and/or work that may require specific proficiencies, technical abilities and/or computer skills. **Majors Preferred** + Marketing, Communications, Business Administration, Media Studies, Hospitality or Tourism Management, and English or Journalism **What You Can Expect** + Gain valuable experience. Gain confidence. + Explore a new career path. + Opens the opportunity to a future full-time job after graduation. + Develop and refine skills. + Network with professionals in the field. + Develop an understanding of the type of working environment, field and industry that align with your career goals. + Obtain job-related skills and experiences that will enhance your qualifications for future opportunities. **Deadlines** + Our 2026 application period will close on November 30, 2025. **Our Culture... Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ************************************************************************* Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** . **\#HAL**

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an experienced Principal Technical Lead to fill this role which is based in our Seattle office. You'll be responsible for the architecture, design and implementation of technical solutions within their assigned tower. The ideal candidate is an SME on their team and must have experience with architectural design, data and network flow diagrams, API and integration methods, and configuration/development principles. The Technical Principal is also a seasoned IT professional that can indirectly influence others while leading thought-provoking strategic discussions with IT peers, business analysts, product owners, and others outside of the IT team. This role will be challenged with competing priorities and deadlines and will be required to ensure all recommendations are in compliance with corporate policies and procedures. The incumbent will also develop comprehensive error handling, disaster recovery, and high-availability strategies while implementing a robust security and compliance framework for existing and new solutions, all while living out the company's culture essentials. Here's a summary of what Holland America Line is looking for in its Principal Technical Lead. Is this you? Responsibilities Leads and manages a team of contract technical resources responsible for Infrastructure and Platform technologies. Leadership of the team includes setting clear expectations, offering constructive feedback, and nurturing professional growth. Monitoring team performance, resolving conflicts, and fostering cross-departmental collaboration are crucial for aligning project priorities with organizational goals. Promoting continuous improvement to drive successful projects execution and ensures the team contributes effectively to achieving business objectives in the realm of infrastructure and platform technology solutions. Leads and manages a team of contract technical resources responsible for Infrastructure and Platform technologies. Leadership of the team includes setting clear expectations, offering constructive feedback, and nurturing professional growth. Monitoring team performance, resolving conflicts, and fostering cross-departmental collaboration are crucial for aligning project priorities with organizational goals. Promoting continuous improvement to drive successful projects execution and ensures the team contributes effectively to achieving business objectives in the realm of infrastructure and platform technology solutions. Optimizes performance to provide premium service to our customers. Performs proof-of-concepts as required for new business and technical use-cases. Reviews and approves technical designs in collaboration with IT technical leads. Develops and maintains audit and validation processes to detect data and system flow integrity issues. Works with technical, operations and/or software engineers internally and externally to permanently resolve integration and performance issues. Establishes monitoring, alerting strategies, and performance optimization frameworks. Represents their assigned area on internal Architectural Review Boards. Participates in internal team code and/or configuration reviews and provides recommendations to improve quality and to comply with architectural, design, and coding/configuration standards and best practices. Implements security best practices to protect our services and customers from threats. Defines security policies and compliance measures in partnership with Global Security team. Develops comprehensive error handling, disaster recovery, and high-availability strategies while a robust security and compliance framework. Documents technical processes in a manner that is standardized across Holland America IT. Provides training and support for solutions architected. Provides guidance to engineering and development teams on best practices and architectural platforms. Requirements Minimum of 10 years related experience with 3 years as a lead solutions architect or equivalent in their respective tower discipline Minimum 5 years in a corporate technology environment Minimum 5 years architecting cloud-based solutions Strong focus on Operational Excellence 5+ years in the cruise line or hospitality industry is highly desirable Excellent critical thinking and problem-solving skills with the ability to translate business needs into technology solutions. Experience successfully leading small-medium architectural solutioning initiatives. Able to review and identify technical dependencies between application and infrastructure areas. Highly motivated and self-directed Working knowledge of corporate IT disciplines and group dynamics What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Salary Range: $112,800.00 to $152,300.00 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL #LI-PG1

Princess Cruises, Holland America Line, and Seabourn offer world-renown vacations at sea to travelers around the globe. This is an opportunity to join a dynamic, unified organization as part of their highly experienced team in our corporate office. We're looking for an experienced Project Manager, Hotel Refurbishment to fill this role. You'll be responsible for managing fleet technical hotel projects across the Holland America Line, HAL, SBN, and PCL brands. This role involves planning multiple hotel projects, tracking timelines, and ensuring goals and targets are met. The Project Manager ensures that projects are completed on time and within budget, complying with ADA and ship regulations. The ideal candidate will have experience in managing large-scale projects and possess knowledge of shipboard operations. This position requires collaboration with company operations departments, shipboard senior management, and contractors to ensure successful project completion within the approved financial plan and agreed timescales. A key part of this role is strategically leading and collaborating to ensure successful project completion while maintaining budgetary responsibility and compliance. Here's a summary of what Holland America Line is looking for in its Project Manager, Hotel Refurbishment. Is this you? Responsibilities Project Planning and Execution The Project Manager is accountable for planning and executing multiple hotel refurbishment projects across the HAL, SBN, and PCL brands. This includes tracking timelines, ensuring goals and targets are met, and managing projects to completion within the approved financial plan. The role requires compliance with ADA and ship regulations. The Project Manager must ensure that all projects are completed on time and within budget. This project manager must execute both short and long-term projects, with the focus on overall company and team priorities for alignment and strategic success. Collaboration and Execution This role requires extensive collaboration with company operations departments, shipboard senior management, and contractors. The Project Manager must lead and play a strategic role with various stakeholders to ensure seamless project integration and execution. Effective communication and teamwork are essential to align all parties with the project's objectives. The Project Manager is responsible for maintaining strong working relationships to facilitate project success. Financial Management The Project Manager is responsible for managing the financial aspects of hotel refurbishment projects. This includes maintaining financial targets, collaborating with the Supply Chain to review and refine processes, and identifying cost-saving opportunities. The role involves ensuring that projects are completed within the approved financial plan. Regular financial updates and reports must be provided to senior management. Quality Assurance and Compliance Ensuring quality adherence and compliance with regulatory requirements is a key accountability area. The Project Manager must perform onsite inspections at dry docks to verify the quality of work completed. They are responsible for ensuring that all projects comply with maritime legislation, flag, and classification requirements. All project documentation must be updated and archived appropriately. Leadership and Vendor Management Although the Project Manager does not have direct reports, they must lead and manage vendors and shipboard teams effectively. This role requires strong leadership skills to influence and coordinate cross-functional teams. The Project Manager must implement and execute plans for project and equipment procurement in collaboration with logistics and contractors. They are responsible for establishing an efficient and cost-effective shipping program. Requirements 5 years ship operations and project management. Cruise ship, naval or offshore industry experience. Marine Engineer, Marine Electro-technical, Marine Technology, Marine / Engineering or Electrical Degree & or Class 1 qualifications. Strong interpersonal skills and relationship building. Strong project management, communication, coordination capabilities. Strong commercial understanding of complex project cost analysis. Must be capable of multi-tasking and working under pressure to maintain agreed project and logistics deadlines. Proficient in the use of computer business applications and project planning/management tools. Knowledge of current/impending marine regulations, legislation, USPH standards. Marine equipment and systems technical knowledge & evaluation. PMP Certified a plus. What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Salary Range: $83,200 to $112,300.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL #LI-PG1