Service Supervisor jobs at Carolina Cat

You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team. McCormick employees - all 14,000 of us across the world - are what makes this company a great place to work. We are looking to hire an Customer Service Supervisor immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland or from our offices in Canada What We Bring To The Table: The best people deserve the best rewards. In addition to the benefits you'd expect from a global leader (401k, health insurance, paid time off, etc.) we also offer: • Competitive compensation • Career growth opportunities • Flexibility and Support for Diverse Life Stages and Choices • We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products) • Wellbeing programs including Physical, Mental and Financial wellness • Tuition assistance Position Overview: This position has responsibility for the effective management of the day-to-day work of the domestic or export Customer Service Analyst team, to ensure the delivery a high-quality service level to all McCormick customers. Responsibilities include managing, executing and administering the strategy and operations for the Customer Service Organization and for the business unit, as well as driving efficient practices to optimize and streamline processes, and monitor/measure activity to ensure customer service levels are meeting business unit objectives. This role links to business partners, operational execution, and overall order management to a specific portfolio of customers. Managing, leading and developing the Customer Service Team. Ensure policies and procedures are being correctly followed and applied. Maintaining relations with customers, both internal and external. Key Responsibilities: Manage order management activities (domestic or export as applicable) to ensure the execution of business unit and/or specific service levels. Maintains metrics and executes reporting to ensure consistent performance attainment. Acting as effective backup for team members, as and when required. Supporting the team with workload management. Maintain rapport with internal and external customers, identify potential problems as they develop and solve through interaction with other departments. Recommend, develop and implement programs and procedures governing the way customer service activities will be conducted. Provide ongoing process improvement and project support, identify and communicate potential solutions to the anticipated risks and suggest potential responses, actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact. Ensure continuous improvement initiative by continually suggesting adjustments/changes in existing procedures and processes to optimize efficiencies effecting order processing to improve value added services to customers, sales and the CS personnel Provide leadership, support and training to develop domestic/export customer service personnel to maintain high level customer service. Leading performance reviews and development discussions with direct reports, including setting goals and appraisals. Contributes toward setting annual goals and strategic planning to achieve departmental and functional goals that are aligned with business partner objectives. Act as key liasion between Customer Service team, Customer Service Manager, Sales/business unit and internal McCormick Operations (Supply Chain, Transportation, Quality, Global Enablement) Required Qualifications: Bachelor's Degree in Business, Supply Chain or related 3 years experience in lieu of. Minimum 3 years business experience required. Experience in Customer Service, Supply Chain or Export preferred Knowledge of Manufacturing processes, inventory management, warehouse and distribution. Ability to work with internal and external customers to resolve issues and achieve positive outcomes. Effective communication skills that allow for collaboration with business partners Team Leadership experience #LI-NP2 McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

Job Title EXECUTIVE SERVICES DIRECTOR Reports to SENIOR VICE PRESIDENT OF SERVICES Direct Reports All Services Directors, QA Coordinator and QA Specialist FLSA Status : EXEMPT DSP Status : NO This is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. Full time To explore the full range of benefits please visit our website **************** $47.53-54.07- Placement in the range will be determined based on experience and other factors allowed by law. GENERAL SUMMARY Reporting to the Sr. Vice President of Services, the Executive Services Director assists with the ongoing regulatory compliance and quality of services in all JM Murray services departments. This includes providing direct oversight to a service area where the leadership is vacant or on extended leave, or extra support is needed. COMPANY STANDARDS Maintains regular attendance and punctuality in order to act as a positive role model for employees. This position performs all hours onsite and at all assigned physical locations of service, unless exceptions to work remotely are determined, based on business needs and approved. Follows all safety rules and regulations, including wearing/using required personal protective equipment while working. Immediately addresses and reports any safety concerns or unsafe working conditions to the Sr Vice President of Services or the Safety Officer. Ensures that all aspects of performance and job responsibilities are in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations. Demonstrates both personal accountability and the development of confidence and accountability of employees, to ensure that day to day issues and concerns are responded to and resolved in a timely manner. ESSENTIAL FUNCTIONS Assists the Sr. VP of Services with maintaining continuity and consistency across all services areas; assists with tasks related to program management, program development and growth/expansion of services. Works with the Sr. Vice President of Services to strategically plan and achieve growth and expansion of assigned service areas according to the company mission and goals. Completes reports and documentation such as census of individuals served, applications and reports for expansion opportunities, etc. Assist in applying for and follow through on grants As assigned by the Sr. VP of Services, provides supervision to a service area and employees where the leadership position is vacant or on extended leave, and/or where compliance /service delivery functions need extra support. Reviews timecards for assigned employees according to the JMM payroll schedule and approves timecards according to JM Murray policies and procedures. Provides ongoing feedback, coaching and supervision to employees with regard to job performance and service delivery. Completes performance reviews for assigned employees in a timely manner, according to established review schedules. Assists with hiring of staff necessary to provide services, ensuring that applicants who are hired receive comprehensive on the job training. Provides feedback with regard to employees who require supervisory or disciplinary actions and/or terminations. As requested by the Sr. VP of Services, in collaboration with the Directors, assists with the follow up on internal compliance audit findings for any service area. Under the director on the Senior VP of services assist Directors with annual budgets Represents JM Murray Services and the Bennie Rd location as a member of the JM Murray Safety Committee. Follows up on all safety protocols and procedures and committee assignments for each service. Represent JM Murray on the DD subcommittee Responsible for the coordination of transportation services and act as a member on the County Transportation Committee Maintains a productive and high level of communication with the leadership of each service department, the Services Quality Assurance, and the JM Murray Compliance Department, in a team orientated approach to ensure quality and effective services. Maintains knowledge of all new and updated regulations, OPWDD memorandums and other changes for all JM Murray Services. Maintains knowledge of Services policies and procedures for all service areas in accordance with state and federal regulations. In conjunction with the Directors, develop and manages assigned departmental budgets in cooperation with the Accounting Office, including but not limited to budget forecasting, monitoring, and reporting. Attends all required training and meetings. Conducts training for specific departments, as requested. Acts as the designee for the VP of Services during vacations or extended leave. As assigned, represents JM Murray as a representative on local and regional committees. Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity. Performs additional duties and responsibilities, as assigned. COLLABORATION INTERNAL JM Murray Administration JM Murray Services Management and Staff EXTERNAL Office of People with Developmental Disabilities Families and providers of individuals served OMH County Programs EDUCATION and EXPERIENCE Bachelor's Degree in human services, psychology or related field preferred with 3-5 years of experience in working with individuals with disabilities as well as at least 2 years of experience in supervising others. Knowledge of FI programs, Day Habilitation, Community Habilitation and Employment Services KNOWLEDGE and SKILLS Excellent written and oral communication skills Efficient use of technology and software, including Microsoft Office (Word, Excel) and databases Highly organized, attention to detail and ability to prioritize Flexibility to adjust to changes in schedules, assignments and locations OTHER REQUIREMENTS Requires a valid NYS Driver's License that meets Company standards; requires proof of NYS Insurance coverage. Requires clearance through a Background Check process that will include, but is not limited to, clearance through the NYS Justice Center, the Office of People with Developmental Disabilities (OPWDD), the NYS Office of Child and Family Services, and the NYS Department of Motor Vehicles. WORKING CONDITIONS Job assignments may take place indoors and outdoors and require travel to various community locations, in various environmental conditions including rain, snow and cold weather. PHYSICAL REQUIREMENTS Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission. 0-24 % 25 -49 % 50 -74 % 75 -100 % Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment. X Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors. X External Conditions: Must be able to work in a position requiring exposure to the weather conditions. X Lifting: Must be able to lift unaided, at least 10lbs X Must be able to lift unaided, from 11-30lbs X Must be able to lift unaided, from 31-70lbs X Must be able to lift unaided, from 71-100lbs X Must be able to lift unaided, over 100lbs Manipulating /Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials. X APPLICANTS I have reviewed this and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE EMPLOYEE I have reviewed this and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department without it being specifically included in the . I have discussed any questions I may have about this job description prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE Executive Services Director V2024.10.18

Job Title EXECUTIVE SERVICES DIRECTOR Reports to SENIOR VICE PRESIDENT OF SERVICES Direct Reports All Services Directors, QA Coordinator and QA Specialist FLSA Status: EXEMPT DSP Status: NO This is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. Full time To explore the full range of benefits please visit our website **************** $47.53-54.07- Placement in the range will be determined based on experience and other factors allowed by law. GENERAL SUMMARY Reporting to the Sr. Vice President of Services, the Executive Services Director assists with the ongoing regulatory compliance and quality of services in all JM Murray services departments. This includes providing direct oversight to a service area where the leadership is vacant or on extended leave, or extra support is needed. COMPANY STANDARDS * Maintains regular attendance and punctuality in order to act as a positive role model for employees. This position performs all hours onsite and at all assigned physical locations of service, unless exceptions to work remotely are determined, based on business needs and approved. * Follows all safety rules and regulations, including wearing/using required personal protective equipment while working. Immediately addresses and reports any safety concerns or unsafe working conditions to the Sr Vice President of Services or the Safety Officer. * Ensures that all aspects of performance and job responsibilities are in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations. * Demonstrates both personal accountability and the development of confidence and accountability of employees, to ensure that day to day issues and concerns are responded to and resolved in a timely manner. ESSENTIAL FUNCTIONS * Assists the Sr. VP of Services with maintaining continuity and consistency across all services areas; assists with tasks related to program management, program development and growth/expansion of services. * Works with the Sr. Vice President of Services to strategically plan and achieve growth and expansion of assigned service areas according to the company mission and goals. * Completes reports and documentation such as census of individuals served, applications and reports for expansion opportunities, etc. * Assist in applying for and follow through on grants * As assigned by the Sr. VP of Services, provides supervision to a service area and employees where the leadership position is vacant or on extended leave, and/or where compliance /service delivery functions need extra support. * Reviews timecards for assigned employees according to the JMM payroll schedule and approves timecards according to JM Murray policies and procedures. * Provides ongoing feedback, coaching and supervision to employees with regard to job performance and service delivery. Completes performance reviews for assigned employees in a timely manner, according to established review schedules. * Assists with hiring of staff necessary to provide services, ensuring that applicants who are hired receive comprehensive on the job training. Provides feedback with regard to employees who require supervisory or disciplinary actions and/or terminations. * As requested by the Sr. VP of Services, in collaboration with the Directors, assists with the follow up on internal compliance audit findings for any service area. * Under the director on the Senior VP of services assist Directors with annual budgets * Represents JM Murray Services and the Bennie Rd location as a member of the JM Murray Safety Committee. Follows up on all safety protocols and procedures and committee assignments for each service. * Represent JM Murray on the DD subcommittee * Responsible for the coordination of transportation services and act as a member on the County Transportation Committee * Maintains a productive and high level of communication with the leadership of each service department, the Services Quality Assurance, and the JM Murray Compliance Department, in a team orientated approach to ensure quality and effective services. * Maintains knowledge of all new and updated regulations, OPWDD memorandums and other changes for all JM Murray Services. * Maintains knowledge of Services policies and procedures for all service areas in accordance with state and federal regulations. * In conjunction with the Directors, develop and manages assigned departmental budgets in cooperation with the Accounting Office, including but not limited to budget forecasting, monitoring, and reporting. * Attends all required training and meetings. Conducts training for specific departments, as requested. * Acts as the designee for the VP of Services during vacations or extended leave. * As assigned, represents JM Murray as a representative on local and regional committees. * Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity. * Performs additional duties and responsibilities, as assigned. COLLABORATION INTERNAL JM Murray Administration JM Murray Services Management and Staff EXTERNAL Office of People with Developmental Disabilities Families and providers of individuals served OMH County Programs EDUCATION and EXPERIENCE Bachelor's Degree in human services, psychology or related field preferred with 3-5 years of experience in working with individuals with disabilities as well as at least 2 years of experience in supervising others. Knowledge of FI programs, Day Habilitation, Community Habilitation and Employment Services KNOWLEDGE and SKILLS Excellent written and oral communication skills Efficient use of technology and software, including Microsoft Office (Word, Excel) and databases Highly organized, attention to detail and ability to prioritize Flexibility to adjust to changes in schedules, assignments and locations OTHER REQUIREMENTS Requires a valid NYS Driver's License that meets Company standards; requires proof of NYS Insurance coverage. Requires clearance through a Background Check process that will include, but is not limited to, clearance through the NYS Justice Center, the Office of People with Developmental Disabilities (OPWDD), the NYS Office of Child and Family Services, and the NYS Department of Motor Vehicles. WORKING CONDITIONS Job assignments may take place indoors and outdoors and require travel to various community locations, in various environmental conditions including rain, snow and cold weather. PHYSICAL REQUIREMENTS Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission. 0-24 % 25 -49 % 50 -74 % 75 -100 % Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment. X Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors. X External Conditions: Must be able to work in a position requiring exposure to the weather conditions. X Lifting: Must be able to lift unaided, at least 10lbs X Must be able to lift unaided, from 11-30lbs X Must be able to lift unaided, from 31-70lbs X Must be able to lift unaided, from 71-100lbs X Must be able to lift unaided, over 100lbs Manipulating /Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials. X APPLICANTS I have reviewed this and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE EMPLOYEE I have reviewed this and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department without it being specifically included in the . I have discussed any questions I may have about this job description prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE Executive Services Director V2024.10.18

Lead With Impact. Grow With Your Team The Field Service Supervisor is more than just a manager-you're the coach, mentor, and motivator who empowers field employees to excel in every aspect of their work. From commissioning and troubleshooting to repairs and maintenance, you'll guide your team to deliver outstanding results while building their skills and confidence along the way. Your leadership extends beyond your direct team as you also oversee 3rd party contractors, ensuring that everyone is aligned, efficient, and focused on exceeding customer expectations. In this role, you'll set the standard for performance in the field-leading by example, fostering a culture of accountability and teamwork, and making sure every project runs smoothly from start to finish. If you thrive on developing people, driving results, and creating an environment where teams can do their best work, this is your opportunity to lead with impact. What Success Looks like Lead, develop, and inspire teams of technicians-driving performance through coaching, training, and regular performance reviews. Coordinate across functions and manage contractors to meet customer requirements and ensure projects are executed seamlessly. Monitor project profitability by tracking costs, optimizing technician utilization, and ensuring efficient resource management. Champion quality with in-field audits, customer visits, and continuous improvement of technician and subcontractor performance. Elevate customer satisfaction by building processes that deliver consistent, high-quality results and measurable business impact. Resolve challenges with collaboration-partnering with peers and stakeholders to address internal and external concerns quickly and effectively. Qualifications That Shine Associate degree in Engineering Technology or a related field (or equivalent experience). 6-8 years of hands-on experience in design, manufacturing, or engineering, with a solid technical foundation. 1-2 years of leadership experience managing technical personnel (preferred)-a great opportunity to build on your supervisory skills. Why You'll Love Working Here Competitive pay + performance incentives Full suite of benefits: medical, dental, vision, life, disability 401(k) with profit sharing-when the company wins, you share the win Career development opportunities in a growing organization A supportive team environment where collaboration and customer success come first About GFS Global Finishing Solutions is the leading manufacturer of paint booths and finishing systems serving automotive, aerospace, industrial manufacturing, marine, military, rail, trucking, and wood finishing markets. We specialize in building custom solutions that meet each customer's unique needs-and we do it with a team that thrives on collaboration and innovation because we're different. What makes us different is our unwavering commitment to our core values of family, respect, partnership, improvement, and integrity. We are a family-oriented organization that still values the little things, creating a workplace where you can thrive, fairness guides every decision, and collaboration drives shared success. Small town in spirit but big-hearted in impact, here you're not just joining a company-you're joining a team that grows together, celebrates together, and builds lasting value together. That's the difference. Join us. Apply now at ***************** 🌐 About GFS 📹 Watch Us in Action 🔗 Connect on LinkedIn GFS is proud to be an Equal Opportunity Employer. We value diversity and welcome applications from all backgrounds. Veterans, women, and minorities are especially encouraged to apply.

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. _This position is not eligible for Visa Sponsorship._ **Position Overview:** **Hours:** First shift working hours; 8am-5pm, Monday - Friday **_*Relocation assistance to Cleveland, OH is available for eligible and qualified candidates_** The facility Industrial Services supervisor is responsible for all maintenance functions necessary to properly maintain plant utility services, including steam boiler and condensate systems, ammonia refrigeration, C02 refrigeration, hot water heating loops, chilled water and glycol cooling systems, HVAC systems including room evaporators, exhaust fans, compressed air equipment, and building maintenance at the Cleveland facilities. Maintains Legionella program for the factory. Other responsibilities include supervising, coaching and training Industrial services technicians in daily plant operations. Implement and maintain preventative maintenance program using AMM and Nestlé Maintenance Strategy, (Consequence Driven Maintenance (CDM)). Maintains oversight and management of the DMO log system for Industrial services team for daily log sheet activities. Helps to prepare yearly utility budget for approval and adherence. Additional responsibilities include supervision and compliance with all Nestle policies and regulations as they pertain to the facilities equipment and systems. Responsible for compliance with local, state and federal government permit requirements and other programs as applicable. **Responsibilities:** + Personnel - Direct responsibility for supervising, training and instructing utility technicians in all phases of daily plant industrial services maintenance to insure factory-building services. Directly responsible for supervising and instructing all third-party contractors for building and facility related contract work. + Building Maintenance - Direct responsibility for exterior building maintenance, HVAC units, Exhaust fans, etc. + Utility Maintenance - Directly responsible for planning and maintenance of plant utilities (boilers, refrigeration, compressed air, hot water boiler loop systems, ) + Administrative - Works in conjunction with the Factory Engineer to develop and maintain the utility budget development and adherence. Maintain and develop preventative maintenance program utilizing AMM to ensure compliance with GMP's etc. + Environmental / Regulatory - Direct responsibility for compliance with all City of Cleveland regulations as applicable to related to the factory utilities systems, Nestle Engineering policies and regulations, all applicable City, State of Ohio and Federal regulations, OSHA, EPA regulations. + Plans out factory shutdown activities utilizing both in house labor and third-party contractors to complete required activities not limited to: inspections, system overhauls, equipment teardowns, backflow device testing. + Coordinates all Nestle compliance testing as required through internal and third-party sources + Performs other duties as assigned **Requirements/Education:** + Candidate will have an extensive working knowledge of all building utilities systems. + Certified RETA Refrigeration Operator's License in NH3 refrigeration is required. + Documented field experience or post-secondary education in one of the engineering disciplines. **Experience/Skills:** + Candidate shall have extensive experience working with all facilities utilities systems, be proficient with Microsoft Office programs and have managerial experience with direct reports. + Previous food plant experience in a USDA inspected plant is beneficial. + Experience in planning and executing utilities budgets and projects is a plus. + Experience with steam plant boiler operations is a plus + Knowledge of standards and regulations including OSHA, EPA, NFPA, IEEE, NEC, ASME, ANSI, and PSM/RMP. + In-depth knowledge of production & operational systems and utilities, including boilers, chillers, air handlers, electrical systems, water, gas, nitrogen, vacuum and compressed air/gas systems. + Availability for 24/7 emergency coverage for the facility _The approximate pay range for this position is $85,000.00 to $110,000.00 base salary. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at:About Us | Nestlé Careers (nestlejobs.com) (********************************************* \#LI-NG1 It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: **************. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at *********************************** Job Requisition: 381636

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. This position is not eligible for Visa Sponsorship. Position Overview: Hours: First shift working hours; 8am-5pm, Monday - Friday * Relocation assistance to Cleveland, OH is available for eligible and qualified candidates The facility Industrial Services supervisor is responsible for all maintenance functions necessary to properly maintain plant utility services, including steam boiler and condensate systems, ammonia refrigeration, C02 refrigeration, hot water heating loops, chilled water and glycol cooling systems, HVAC systems including room evaporators, exhaust fans, compressed air equipment, and building maintenance at the Cleveland facilities. Maintains Legionella program for the factory. Other responsibilities include supervising, coaching and training Industrial services technicians in daily plant operations. Implement and maintain preventative maintenance program using AMM and Nestlé Maintenance Strategy, (Consequence Driven Maintenance (CDM)). Maintains oversight and management of the DMO log system for Industrial services team for daily log sheet activities. Helps to prepare yearly utility budget for approval and adherence. Additional responsibilities include supervision and compliance with all Nestle policies and regulations as they pertain to the facilities equipment and systems. Responsible for compliance with local, state and federal government permit requirements and other programs as applicable. Responsibilities: * Personnel - Direct responsibility for supervising, training and instructing utility technicians in all phases of daily plant industrial services maintenance to insure factory-building services. Directly responsible for supervising and instructing all third-party contractors for building and facility related contract work. * Building Maintenance - Direct responsibility for exterior building maintenance, HVAC units, Exhaust fans, etc. * Utility Maintenance - Directly responsible for planning and maintenance of plant utilities (boilers, refrigeration, compressed air, hot water boiler loop systems, ) * Administrative - Works in conjunction with the Factory Engineer to develop and maintain the utility budget development and adherence. Maintain and develop preventative maintenance program utilizing AMM to ensure compliance with GMP's etc. * Environmental / Regulatory - Direct responsibility for compliance with all City of Cleveland regulations as applicable to related to the factory utilities systems, Nestle Engineering policies and regulations, all applicable City, State of Ohio and Federal regulations, OSHA, EPA regulations. * Plans out factory shutdown activities utilizing both in house labor and third-party contractors to complete required activities not limited to: inspections, system overhauls, equipment teardowns, backflow device testing. * Coordinates all Nestle compliance testing as required through internal and third-party sources * Performs other duties as assigned Requirements/Education: * Candidate will have an extensive working knowledge of all building utilities systems. * Certified RETA Refrigeration Operator's License in NH3 refrigeration is required. * Documented field experience or post-secondary education in one of the engineering disciplines. Experience/Skills: * Candidate shall have extensive experience working with all facilities utilities systems, be proficient with Microsoft Office programs and have managerial experience with direct reports. * Previous food plant experience in a USDA inspected plant is beneficial. * Experience in planning and executing utilities budgets and projects is a plus. * Experience with steam plant boiler operations is a plus * Knowledge of standards and regulations including OSHA, EPA, NFPA, IEEE, NEC, ASME, ANSI, and PSM/RMP. * In-depth knowledge of production & operational systems and utilities, including boilers, chillers, air handlers, electrical systems, water, gas, nitrogen, vacuum and compressed air/gas systems. * Availability for 24/7 emergency coverage for the facility The approximate pay range for this position is $85,000.00 to $110,000.00 base salary. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at:About Us | Nestlé Careers (nestlejobs.com) #LI-NG1 It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: **************. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at *********************************** Job Requisition: 381636 Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. This position is not eligible for Visa Sponsorship. Position Overview: Hours: First shift working hours; 8am-5pm, Monday - Friday * Relocation assistance to Cleveland, OH is available for eligible and qualified candidates The facility Industrial Services supervisor is responsible for all maintenance functions necessary to properly maintain plant utility services, including steam boiler and condensate systems, ammonia refrigeration, C02 refrigeration, hot water heating loops, chilled water and glycol cooling systems, HVAC systems including room evaporators, exhaust fans, compressed air equipment, and building maintenance at the Cleveland facilities. Maintains Legionella program for the factory. Other responsibilities include supervising, coaching and training Industrial services technicians in daily plant operations. Implement and maintain preventative maintenance program using AMM and Nestlé Maintenance Strategy, (Consequence Driven Maintenance (CDM)). Maintains oversight and management of the DMO log system for Industrial services team for daily log sheet activities. Helps to prepare yearly utility budget for approval and adherence. Additional responsibilities include supervision and compliance with all Nestle policies and regulations as they pertain to the facilities equipment and systems. Responsible for compliance with local, state and federal government permit requirements and other programs as applicable. Responsibilities: * Personnel - Direct responsibility for supervising, training and instructing utility technicians in all phases of daily plant industrial services maintenance to insure factory-building services. Directly responsible for supervising and instructing all third-party contractors for building and facility related contract work. * Building Maintenance - Direct responsibility for exterior building maintenance, HVAC units, Exhaust fans, etc. * Utility Maintenance - Directly responsible for planning and maintenance of plant utilities (boilers, refrigeration, compressed air, hot water boiler loop systems, ) * Administrative - Works in conjunction with the Factory Engineer to develop and maintain the utility budget development and adherence. Maintain and develop preventative maintenance program utilizing AMM to ensure compliance with GMP's etc. * Environmental / Regulatory - Direct responsibility for compliance with all City of Cleveland regulations as applicable to related to the factory utilities systems, Nestle Engineering policies and regulations, all applicable City, State of Ohio and Federal regulations, OSHA, EPA regulations. * Plans out factory shutdown activities utilizing both in house labor and third-party contractors to complete required activities not limited to: inspections, system overhauls, equipment teardowns, backflow device testing. * Coordinates all Nestle compliance testing as required through internal and third-party sources * Performs other duties as assigned Requirements/Education: * Candidate will have an extensive working knowledge of all building utilities systems. * Certified RETA Refrigeration Operator's License in NH3 refrigeration is required. * Documented field experience or post-secondary education in one of the engineering disciplines. Experience/Skills: * Candidate shall have extensive experience working with all facilities utilities systems, be proficient with Microsoft Office programs and have managerial experience with direct reports. * Previous food plant experience in a USDA inspected plant is beneficial. * Experience in planning and executing utilities budgets and projects is a plus. * Experience with steam plant boiler operations is a plus * Knowledge of standards and regulations including OSHA, EPA, NFPA, IEEE, NEC, ASME, ANSI, and PSM/RMP. * In-depth knowledge of production & operational systems and utilities, including boilers, chillers, air handlers, electrical systems, water, gas, nitrogen, vacuum and compressed air/gas systems. * Availability for 24/7 emergency coverage for the facility The approximate pay range for this position is $85,000.00 to $110,000.00 base salary. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at:About Us | Nestlé Careers (nestlejobs.com) #LI-NG1 It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: **************. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at *********************************** Job Requisition: 381636 Cleveland, OH, US, 44113 Cleveland, OH, US, 44113

What this Job Entails: The Service Delivery Director is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy. Scope: Directs and controls the activities of a broad functional area through department managers within the company. Works with other senior managers to establish strategic plans and objectives. Works on complex issues where analysis of situations or data requires in-depth company knowledge. Your Roles and Responsibilities: Provide leadership to diverse operations Implement, monitor and provide timely reports to customers on service delivery metrics Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team Drive internal and client meetings covering delivery performance, service improvements, quality, and processes Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary Further, develop and maintain retention program and incentives for field employee satisfaction Manage complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment Takes ownership for the resolution of highly complex issues and risks that have been escalated Leads the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor's degree (B.S/B.A) from four-college or university and 10+ years' related experience and/or training; or equivalent combination of education and experience. Builds and strengthens relationships with executives and/or major customers. A track record of successfully delivering a range of complex, high profile IT projects. Proven track record of implementing and leading improvements in project lifecycle. Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries. Passionate about the IT industry and how new technology can improve business outcomes. Strong technical knowledge of enterprise IT, including but not limited to IoT, cloud, ITAM, help desk, networking, ticket and incident management. Strong analytical, organizational, communication and presentation skills. Highly adaptable with the ability to effectively manage multiple concurrent work streams. Strong business acumen and the ability to provide operational, technical and financial oversight. Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment. Preferred Qualifications: Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $132,240.00 - $208,800.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Eagle River Mine, Near Wawa, ON (Mine Site) Company Information Wesdome is a Canadian-focused gold producer with two high-grade underground assets, the Eagle River mine in Ontario and the Kiena mine in Québec. The Company's primary goal is to responsibly leverage its operating platform and high-quality brownfield and greenfield exploration pipeline to build a growing value-driven gold producer. The Eagle River Mine site has a tight-knit team where everyone knows each other and there is a strong sense of camaraderie and mutual support. It is a hands-on, fast paced environment where work feels impactful and you can see the results of your contributions quickly. There are many long-tenured employees and a lot of site pride. The mine is located a short drive from Wawa, deep in the forest where it is scenic and quiet. It is a real 'boots on the ground' setting. Team members reside in a camp environment and typically work on rotations, depending on the position. The camp offers excellent food, a sauna/gym, recreational room and the opportunity to stay connected with family and friends. See below for a summary of Wesdome's comprehensive and competitive total compensation package. About the Opportunity Wesdome Gold Mines is seeking a driven and safety-focused Site Services Supervisor to join our team at the Eagle River Mine. In this key leadership role, you will oversee Site Services and Ore Haulage operations, ensuring safe, efficient, and well-coordinated day-to-day activities in a remote mining environment. About YOU - You Belong Here! You are a hands-on leader with a strong commitment to safety, teamwork, and operational excellence. With several years of experience in site services, haulage, road maintenance, or a related field, you bring the confidence and judgment needed to supervise crews, coordinate contractors, and resolve issues effectively. You communicate clearly, handle competing priorities well, and thrive in a fast-paced, remote work environment. Position Responsibilities, Accountabilities and Job Duties * Maintain safe working conditions. * Be a leader in the field (Lead and control activities of Site Services and Ore Haulage personnel including training, coaching and development). * Supervise the Site Services and Ore Haulage Personnel, delegate tasks and assist to ensure day-to-day operations are running efficiently. * Overseeing Work Planning and Execution of Site Services, Ore Haulage and Road Maintenance Personnel. * Data entry and analysis of DWR information. * Deal with employee and customer concerns . * Ensure H&S policies and procedures are communicated, applied and enforced. * Maintain the confidentiality of all Corporation information. * Participate in accident/incident investigations. * Sourcing and coordination of specialty service contractors. * Participation in safety, planning and coordination meetings. * Purchase approvals per the role allowances. * Perform other duties as assigned and required. Qualifications and Experience * Minimum 5 years of experience in related field. * Minimum 3 years of experience in a supervisory role. * Experience working with SAP is preferred. * Excellent interpersonal and communication skills, both written and verbal. * Must be able to work independently and within a team structure in a fast-paced environment. * Proficiency in Microsoft Office. * Valid driver's licence. (DZ is Beneficial) Working Conditions / Schedule Location: Eagle River Mine near Wawa, ON Shift / Hours of Work: 12-hour shifts Schedule / Rotation: 7/7 Type of Hire: Permanent, Full-Time Existing vacancy: Yes Travel: Must be able to travel to/from the mine site Other Information: To learn more and for additional details about "Why Work with Us" and "Life at Wesdome", please visit *************** > People and Careers. About our Total Compensation Package Our total compensation package is more than just a great salary. We have established a comprehensive program that takes care of both you and your family that includes: Comprehensive Compensation and Benefits Package includes: * Market competitive base pay / salary, commensurate with experience and qualifications * Bonus incentive compensation * Travel allowances * Access to comprehensive health (STD/LTD/Paramedical/Life Insurance) and dental plans for employee and eligible dependents on day 1 of employment * Healthcare spending account * Wellness benefit as an annual incentive * RSP matching * Training, development and education supports PLUS… * Programs to support the long-term well being of our team members (i.e. Employee Assistance Program) * Mental Health Awareness Month * Family Day & Annual Holiday events * Recognition initiatives * Local community partnerships Apply Online at Wesdome.com > People & Careers > Join our Team Wesdome prides itself on being an equal-opportunity employer committed to responsible mining practices and building a diverse and inclusive workforce. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or Aboriginal status. We wish to thank all applicants for their interest and effort in applying for the position. However, only candidates selected for interviews will be contacted. Wesdome uses artificial intelligence (AI) supported technology as part of its recruitment, screening and evaluation processes that are performed by real people. Wesdome is committed to accessibility for people with disabilities. We will work with applicants requesting accommodation at any stage of the recruitment and selection process. If you require accommodations, please contact us at hr.resumes_********************* In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the "Act"), Wesdome is committed to histing and maintaining an accessible environment. To be eligible for this position, you must be legally permitted to work in Canada without any additional sponsorship support from Wesdome. 7/7

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. Position Summary: Supervise, train and support all customer service representatives. This position is 100% on-site in Brecksville, OH. Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned. Manage and train customer service reps. Obtain extensive knowledge of AMT's product line and company policies. Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc. Troubleshoot/problem solve with customers via phone and email. Obtain feedback from customers regarding product and service performance. Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers. Perform annual performance reviews of all CS reps. Collaborate with other departments to resolve complex issues and improve processes. Must be a team player with excellent communication skills. Handle daily invoicing. Conduct regular team meetings to share updates, provide coaching, and reinforce service goals. Run ERP system reports and work closely with the finance department for credits and setting up new accounts. Handle escalated customer issues with professionalism and resolution-focused communication. Maintain and update accounts in the ERP system. Prepare and present reports on team performance, customer satisfaction, and service trends. Monitor performance metrics, call quality and response times to ensure service excellence. Foster a positive and customer-centric culture within the team. Supervise, train, and mentor a team of customer service representatives. Other duties as assigned. Supervisory Responsibilities: Supervise, train and support all customer service representatives. Requirements Minimum Qualifications: Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred). Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role. Strong interpersonal and communication skills, both verbal and written. Proven ability to coach, motivate, and lead a team. Excellent problem-solving and conflict resolution abilities. Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word. Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Microsoft Dynamics is a plus but not required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons. Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk. Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: Telephones, computer, other office equipment as needed. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. 401k: AMT matches 100% of your contribution, up to 3% of your salary. Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! Family-oriented, Positive Working Environment Discretionary Yearly Raises On-site Vending & Gym Annual Employee Appreciation Picnic Tuition Reimbursement Employee Referral Bonus Program Employee Assistance Program

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. Position Summary: Supervise, train and support all customer service representatives. This position is 100% on-site in Brecksville, OH. Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned. * Manage and train customer service reps. * Obtain extensive knowledge of AMT's product line and company policies. * Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc. * Troubleshoot/problem solve with customers via phone and email. * Obtain feedback from customers regarding product and service performance. * Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers. * Perform annual performance reviews of all CS reps. * Collaborate with other departments to resolve complex issues and improve processes. * Must be a team player with excellent communication skills. * Handle daily invoicing. * Conduct regular team meetings to share updates, provide coaching, and reinforce service goals. * Run ERP system reports and work closely with the finance department for credits and setting up new accounts. * Handle escalated customer issues with professionalism and resolution-focused communication. * Maintain and update accounts in the ERP system. * Prepare and present reports on team performance, customer satisfaction, and service trends. * Monitor performance metrics, call quality and response times to ensure service excellence. * Foster a positive and customer-centric culture within the team. * Supervise, train, and mentor a team of customer service representatives. * Other duties as assigned. Supervisory Responsibilities: Supervise, train and support all customer service representatives. Requirements Minimum Qualifications: * Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred). * Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role. * Strong interpersonal and communication skills, both verbal and written. * Proven ability to coach, motivate, and lead a team. * Excellent problem-solving and conflict resolution abilities. * Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word. * Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service. * Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. * Microsoft Dynamics is a plus but not required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons. * Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. * Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk. Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: Telephones, computer, other office equipment as needed. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: * Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. * Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. * 401k: AMT matches 100% of your contribution, up to 3% of your salary. * Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! * Family-oriented, Positive Working Environment * Discretionary Yearly Raises * On-site Vending & Gym * Annual Employee Appreciation Picnic * Tuition Reimbursement * Employee Referral Bonus Program * Employee Assistance Program

Requirements Minimum Qualifications: Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred). Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role. Strong interpersonal and communication skills, both verbal and written. Proven ability to coach, motivate, and lead a team. Excellent problem-solving and conflict resolution abilities. Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word. Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Microsoft Dynamics is a plus but not required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons. Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk. Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: Telephones, computer, other office equipment as needed. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. 401k: AMT matches 100% of your contribution, up to 3% of your salary. Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! Family-oriented, Positive Working Environment Discretionary Yearly Raises On-site Vending & Gym Annual Employee Appreciation Picnic Tuition Reimbursement Employee Referral Bonus Program Employee Assistance Program

Job Title: Field Service Supervisor Department: Technical Service Reports To: Technical Service Manager Exemption Classification: Exempt Summary: Supervise field techs, dealing with customer request for service for either warranty or information request, scheduling and coordination start-ups on new equipment and following up on these start-ups. MINIMUM REQUIREMENTS TO PERFORM DUTIES Essential Duties and Responsibilities: 1. Supervise technicians during installation and startup of machines at the customers' plant and maintain all working components as determined by customers' needs. 2. Schedule and coordinate travel to customers' location(s) for techs to supervise installation of our machines at the customer's plant and perform startup of new machine. 3. Assist techs with field trouble shooting on both warranty and repair orders. 4. Review jobs in the shop as production is in progress for possible field service problems. 5. Training of other employees and/or customers on machines. 6. Review and post service reports on jobs in the fields. 7. Assist Technical Service Manager when required. 8. Other functions as directed. Supervisory Responsibilities: Supervise Field Service Technicians and assist in training of temporary/new employees. Qualifications/Skills: Must be able to present information to groups of employees, customers, suppliers, etc. both in writing and verbally. Be able to use Word, Excel and PowerPoint to communicate this information. Education and/or Experience: College degree in electrical engineering and/or 2-3 years of technical experience in manufacturing automation, material handling, and/or machine control. Must have product component level knowledge, programming experience. Position requires multiple projects be handled at one time. Language Skills: Communicate verbally and/or in writing with customers, suppliers, other employees, other departments and supervision as to work in progress, problems and/or completion. Must be able to present information to groups of employees, customers, vendors, etc. Mathematical Skills: Be able to add, subtract, multiply and divide basic numbers. Calculate percentages and perform advanced mathematical procedures. College level mathematics. Reasoning Ability: Be able to identify work process problems and possible solutions. Certificates/Licenses/Registrations: Maintain local, regional and/or national memberships in appropriate professional organizations/associations. Physical Demands: Stand for prolonged periods of time on concrete floor. Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as needed basis. Must be able to adjust visual focus. Must be able to lift up to 50 lbs. unassisted, over 50 lbs. with assistance of a lifting device. Work Environment: Traditional shop atmosphere. Subject to temperature variance based on season. Loud noise level. May be exposed to various fumes or smells based on job. Travel : Some travel (10% - 20% of the time) throughout North America to customer jobsite for startups, machine commissioning, and warranty work as dictated by project. Some International travel required.

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability. Skills/Qualifications Required High School Diploma/GED; Bachelor's degree preferred Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: Have an active driver's license Be at least 21 years of age Obtain a DOT medical certification Provide documentation regarding their previous employment Preferred Experience working in a sales related role Customer service experience, preferably in an industrial or service industry Training or instructor experience Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: • Competitive Pay • 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) • Disability, Life and AD&D Insurance, 100% Company Paid • Paid Time Off and Holidays • Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. Job Category: Service Organization: Rental Employee Status: Regular Schedule: Full Time Shift: 1st Shift #INDT1

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability. Skills/Qualifications Required High School Diploma/GED; Bachelor's degree preferred Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: Have an active driver's license Be at least 21 years of age Obtain a DOT medical certification Provide documentation regarding their previous employment Preferred Experience working in a sales related role Customer service experience, preferably in an industrial or service industry Training or instructor experience Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: • Competitive Pay • 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) • Disability, Life and AD&D Insurance, 100% Company Paid • Paid Time Off and Holidays • Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. Job Category: Service Organization: Rental Employee Status: Regular Schedule: Full Time Shift: 1st Shift

Job Details ALLIANCE - Alliance, OH DayDescription PTC is a leading manufacturer and marketer of welded and cold drawn mechanical steel tubing and tubular shapes, plated bar and tubing, and fabricated parts and precision components. We at PTC value our employees' health and wellness. We offer the following: FREE Healthcare HSA option Dental Vision Life Insurance Dependent & Spouse Life Insurance Long Term Disability Cancer & Critical accident coverage 401K plan with company match Referral Bonus Annual college scholarship available for children & grandchildren of PTC employees Tuition Reimbursement eligibility Function: Manages the operation of the general sales office in Alliance and Minneapolis, MN, including the training of personnel and the efficient distribution and flow of work in the unit. Maintains communication with the field sales representa tives in order to best serve their needs and the needs of our customers. Maintains a routine focus on improving our customer value and resulting PTC profitability. Essential Duties and Responsibilities: Has delegated management responsibility for the inside sales organization functions and personnel as described herein. Establishes objectives and performance criteria for the CSR staff and aligns them with department, divisional and company goals. Reviews orders for accuracy. Coordinates and directs necessary corrective actions. Coordinates customer visits and mill tours. On occasion, may be required to travel for company business such as customer sales/claim calls, sales meetings, customer entertainment and training sessions. Trains personnel in order taking procedures and customer relations techniques. Communicate new or revised information on products such as manufacturing, pricing and shipping to affected personnel. Determines work procedures, prepares work schedules, and expedites workflow, revises procedures, or devises new forms to improve efficiency. Works with other departments, keeping them informed of sales policy, problems and general customer information that is pertinent. Prepares activities reports and statistical data as required. Performs other duties as assigned. The incumbent is expected to understand that all employees have a shared responsibility for the quality of products and related services provided to our customers. Duties and Responsibilities are to be carried out in accordance with the PTCA Quality Management System and its policies, procedures, and work instructions as applicable to the job or function being performed. Education and/or Experience: Bachelor's degree (B. A.) from four‑year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Number of Employees Reporting Directly: 6 to 15 Positions Reporting Directly: Customer Service Reps Supervisory Responsibilities: Directly supervises six (6) to fifteen (15) employees in the general sales office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Continuously looking for ways to more efficiently communicate with customers. Qualifications Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfac torily. The requirements listed below are representa tive of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations: Must possess a valid driver's license for business travel, such as, customer visits, to attend required meetings, seminars, etc. Other Skills and Abilities: Must be computer literate and able to work with programs such as Word, Excel, etc., and be able to learn and use HP programs such as e‑mail, established programs, etc.

Requirements Education And Experience (E = Essential D = Desired) High school education or equivalent required At least 2 years Front End Retail experience preferred At least 2 years supervisory experience preferred Knowledge, Skills, Abilities Demonstrated ability to plan, organize, direct and control Interpersonal skills Basic computer skills using the windows operating system including internet, printing, and email Basic usage of Microsoft Office Suite including Outlook, Word, and Excel Excellent cash handling skills General knowledge of store products Physical Requirements Bending Standing Communication (Verbal) Carrying 30 lbs. Reading Walking Hearing ( Auditory) Reaching Telephone Usage Lifting 30 lbs. Writing Grasping Operating Equipment Sight or Peripheral Vision Salary Description $17.00 - $18.50/hr.

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. The Opportunity ... As our Customer Service Supervisor- you will report to the Senior Manager Parts Segment. Oversee and schedule aftermarket customer service team. Provide leadership and daily management of customer service Representatives and distribution of workload. * Create and meet sales budgets and performance goals for the department. Participate in hiring, terminations, performance reviews, coaching, and salary planning of team * Ensure customer satisfaction in spare parts and product support to include customer follow-up on all open issues or promises. Surveys and follows up with customers to ensure highest levels of customer satisfaction * Maintain monthly Inbound/Backlog for Department * Maintain a record of all red flag issues and coordinate activities with production, customers, vendors or suppliers until the issue is resolved * Oversee issuance of credit memos' and RMA's (Return Material Authorization) while working with the customer service team to minimize customer returns * Provide back up for daily correspondence with customers involving phone support for parts questions, pricing and availability information * Work directly with Operations Manager/ departments to determine proper spare parts inventory levels while minimizing slow moving/obsolete/excess inventory * Provide regular analysis of the parts business using information from the CS SF dashboard * Provide input for Monthly Report to include: bowlers, departmental report, inbound/backlog, performance. Prepare other analysis and reports * Create training aids for customers and fellow employees * Create documentation to share information with fellow employees * Manage customer service / parts sales team members. Assigns, monitors and reviews work for accuracy, quality and progress * Coach, counsels and trains team members to improve skill, productivity, safety, quality and processes * Create and meet sales budgets, departmental budget, and performance goals for the department * Maintain profit margins and minimize costs * Manage to established budget and help correct variances Requirements for the role * (5) years industry experience * Experience leading or supervising others and coordinating projects * Associates degree required, Bachelor's Degree in Business preferred * Knowledge of food processing equipment/products, services and industry standards * Knowledge of Lean manufacturing processes. Knowledge of inventory management and stock level adjustment * Required: Advanced proficiency in Microsoft Excel * Must have experience using Excel to analyze data and create reports and ability to use Excel functions such as Pivot Tables, VLOOKUP, INDEX/MATCH, SUMIF, COUNTIF] * Proficient in ERP (Enterprise Requirements Planning) systems (preferably Infor Syteline) for order entry, RMA's, financial reporting and information retrieval * Mechanical knowledge to troubleshoot application-related issues * You must be authorized to work in the US without sponsorship now or in the future. Travel & Location * This position is onsite * 25% Travel (trade shows, customer sites, other business sites) * #LI-KF1 * #LI-Onsite Why work at JBT ... * We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. * We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. * We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth! * Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at ************.

The Director of Lifecycle Service Success is the leader of AutoStore service business for Kardex in the Americas with an overall responsibility to grow the business while maintaining excellent customer uptime and satisfaction. The Director of Lifecycle Service Success is highly customer-focused and has excellent know-how about the customer's logistics processes and requirements. He or she can evaluate potential opportunities, consult the customer on a strategic and future oriented level, and propose solutions accordingly. The LCS Director is highly motivated to work in a startup environment and is open to a wide range of tasks. Your tasks Organizational Leadership * Provide strategic direction and leadership for the lifecycle service and support organization * Foster a collaborative and high-performance culture that aligns with the company's mission and values. * Grow sales offerings to existing customers as well as to new customers beyond new integrated systems. * P&L Accountability for the lifecycle service success organization Team Development and Management * Lead, mentor, and develop a diverse team of professionals across sales, operations and support personnel. * Provide guidance and support to enhance individual and team performance, fostering a culture of continuous learning. Client Engagement * Act as a key point of contact for clients, ensuring clear communication and understanding of service and support offerings as well as expansion opportunities. * Support the sales process with schedule and costing development. * Ensure successful transition between the project and service teams without any negative impact in customer experience and service expectations. * Lead the service and support organization for on-going success post-handover from project success for all warranty, preventive maintenance and break-fix support needs. Risk Mitigation and Problem Resolution: * Identify potential risks and challenges in service & support, developing proactive strategies to mitigate issues and grow the business. * Facilitate problem-solving and decision-making processes to ensure the timely resolution of customer related issues. Job Requirements (highlight in bold the "must have" criteria) Training/Education: * Business administration or technical degree in engineering Professional Experience: * 5+ years' experience in the Intralogistics industry * Proven portfolio of successful customer interactions * Experience managing a P&L organization Other: * Experience with sales of service contracts and service business * Good understanding of logistics and IT processes Main Accountabilities (tasks and responsibilities) * Development of the Kardex AutoStore service business in the Americas * Aligns service offerings with the different local service organizations. Close contact with all internal stakeholders * Guiding the transition process from realization to live cycle operation of an account * Assure that every customer has a service contract starting at the go-live of the system * Sales of additional services and extensions to existing customers * Developing of regularly updated customer account plans * Assure an excellent customer satisfaction - initiate corrective actions if appropriate * Maintain strong client relationships through regular customer visits and communication * Build and maintain strong relationships with the central and local Kardex service organizations Leadership * Motivation to be a key member in setting up a new business (startup environment) * Entrepreneurial thinking and acting, self-driven, result oriented with positive outlook to success * Advanced trouble-shooting skills, excellent external and also internal communication and interpersonal skills * Clear focus on high quality and ensuring all the customers' needs are met * Our guiding principles are the key to our sustainable success, and they include respect, team spirit, passion and reliability. * Ability to establish effective working relationships across boundaries * Ability to grow the future Kardex AutoStore service- and account-management organization KPIs * Customer satisfaction * Booking profit and gross profit of service business (results in line with budget) Your profile

Job Description Regional Sales Supervisor- Mansfield, Ashland, Shelby, and New Washington Omni Fiber provides a variety of perks and benefits: Compensation $50K/YR base and Uncapped Commission 401(k) with Employer Matching Contribution up to 4% Professional Development Reimbursement and Advancement Opportunities Time off Company Paid Holidays (8 days) Floating Holidays (3 days) Paid Time Off (15 days) Benefits Medical, Dental, and Vision Life Insurance HSA enrollment option with Employer Contribution Monthly internet and cell phone allowances Mileage reimbursement Paid company training About the position We are looking for a leader. One with a hands-on approach who can embody the skills and work habits necessary to develop/lead/manage our Community Sales team. The primary role of the Community Sales Supervisor is to work directly with internal salespeople to manage their successful performance meeting daily objectives. The position will work directly with leadership to enhance the overall door-to-door strategy. This strategy will include market evaluation data including market opportunity based on penetration rate, growth opportunities, product selection and key performance indicators. The execution of this strategy will require coordination with the internal sales team in order to drive quality sales in Omni Fiber markets. The outcome of this strategy will be to meet or exceed completed sales targets by coaching, developing and managing both existing and new sales team members. What you will do Achieve or exceed a monthly sales quota by selling door-to-door to residential customers promoting Omni Fiber's internet, voice, and TV services in assigned territories/communities. Perform duties and responsibilities in a professional and courteous manner in order to promote teamwork, a positive work environment, and to achieve company-initiated goals and projects. The Community Sales Supervisor is responsible for planning, organizing and executing the door-to-door sales programs in new and existing markets. These plans and programs will include identifying market segment opportunities, market penetration strategy, determining sales tactics, and managing the performance of the sales team. The primary purpose and outcome of all these efforts will be to drive sales penetration in new and existing markets. Work with the Director of Sales, as well as cross-functional internal departments to coordinate plans and programs to drive sales and revenue growth. Must have the ability to build strong understanding of and teach Omni Fiber product offering, develop strong sales tactics across the Community Sales team, instill proper daily planning and habits, as well as establishing accountability to daily key performance indicators. Lead daily/weekly Community Sales team meetings & individual 1-on-1's focusing on accountability to KPI's, rep sales skill development, team/individual goal setting, and developing/managing daily field habits. Lead a team of 10 or more Community Sales Representatives Qualifications Bachelor's degree is preferred but not required Door-to-Door sales experience in the telecommunications industry is required 1+ years of leadership experience is preferred Must have a valid driver's license, acceptable driving record, and minimum state required auto insurance policy. Ability to overcome objections and accept rejection. Proficient in computer usage with good typing skills, including proficiency in MS Office (Outlook, Word, Excel, PowerPoint). MS Office Suite knowledge and usage: must have the ability to learn and work in internal company applications. Effective time management and prioritization skills. Organization skills, Strong Communication skills, Passion for Developing and Supporting peers, Strategy development, thinking and execution, Problem-solving, Emotional Intelligence & Passion for learning Ability to travel as needed (Approx. 75%) - subject to change due to business needs. Handles constructive criticism and works well under the direction of others in a goal-based management system. Demonstrated experience with Salesforce or other lead management software preferred. Omni Fiber provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.