Field Support Specialist jobs at Carrier

About the Company At The Intersect Group, we connect talented professionals with organizations that value innovation and operational excellence. Our client is a leading retailer undergoing a major technology transformation to enhance customer experience and streamline store operations. They foster a culture of collaboration, adaptability, and continuous improvement, making this an exciting opportunity for tech-savvy professionals who thrive in dynamic environments. About the Role We are seeking a Technical Support Specialist to provide critical support during a large-scale store system refresh initiative. This role ensures smooth operations by assisting store managers with technical issues related to network connectivity, servers, and point-of-sale systems following store conversions. You will deliver phone-based and back-end support, troubleshoot complex technical problems, and maintain high levels of customer satisfaction. For the first 21 days post-implementation, you will provide white-glove service, ensuring a seamless transition and exceptional customer experience. Responsibilities Provide inbound and outbound phone support for store managers during post-conversion. Troubleshoot issues related to networks, servers, POS systems, and mobile devices. Assist with password resets, basic technical support, and troubleshooting. Deliver marketing material and guidance as needed during store refresh. Document and escalate unresolved issues to appropriate teams for resolution. Maintain accurate records of support requests and resolutions in ticketing systems. Ensure exceptional customer service while managing multiple priorities in a fast-paced environment. Qualifications Experience in technical support or IT knowledge (college/studies/etc.) Required Skills Strong troubleshooting skills across networks, servers, and mobile devices. Familiarity with Windows environments and POS systems preferred. Experience in retail or gas station technology environments is a plus. Excellent verbal communication and customer service skills. Ability to work independently and adapt to evolving project requirements. Strong problem-solving skills and attention to detail.

PERMANENT Service Desk Engineer~ Hybrid 3 days Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff. This mid-level role blends hands on Tier 1/2 service with engineering minded problem solving, automation/scripting, and a relentless focus on user experience, security, and operational excellence. You will own incidents end to end, improve the environment through proactive fixes and documentation, and contribute to projects across end user computing. Success looks like fast, professional support; fewer repetitive tickets thanks to automation; and delighted users who can work securely from anywhere. RESPONSIBILITIES: White Glove/ End User Support Provide Tier 1 & Tier 2 support for Windows 10/11 laptops/desktops, mobile devices (iOS/iPadOS/Android), peripherals, and core applications. Deliver in person, remote, and on-site assistance; prioritize executive/VIP and trading adjacent users with discretion and urgency. Support collaboration tools (Microsoft 365/Exchange Online, Teams, SharePoint/OneDrive; Zoom/Zoom Rooms) including meeting setup and room tech. Identity, Device, and Application Management Troubleshoot and administer Active Directory/Entra ID (Azure AD), Group Policy, Conditional Access, MFA, and role-based access controls. Handle endpoint lifecycle: imaging/provisioning (Autopilot), enrollment (Intune), compliance, software distribution, patching, and secure decommissioning. Maintain asset inventory accuracy and chain of custody for devices and loaners. Automation & Continuous Improvement Create and maintain PowerShell (and optionally Python) scripts to reduce toil (e.g., user provisioning/deprovisioning, mailbox/Teams' automation, Intune/Graph tasks). Build self-service/runbooks, workflows, and knowledge base articles to improve first contact resolution. Identify recurring issues and implement problem management fixes; contribute to endpoint hardening and configuration baselines. Security & Compliance Apply strong security hygiene in daily support: data protection, least privilege access, secure file sharing, and incident triage. Support Microsoft Defender for Endpoint, BitLocker, and compliance policy remediation. Assist in BCP/DR exercises and ensure support readiness for critical business periods. Global Site Support & Vendor Coordination Coordinate with a Managed Service Provider to perform Tier 1 support Provide remote support across multiple time zones; coordinate with local providers for smart hands tasks (installs, break/fix, logistics) Assist with office moves, equipment deployment, and conferencing/AV maintenance. ITSM Process Excellence Work within an ITSM platform (ServiceNow/Freshservice/Jira): incident, service request, change, problem, and CMDB/asset management. Maintain accurate, current documentation of procedures, configurations, and known errors. REQUIRED SKILLS: Bachelor's Degree in Computer Science or related field 3-5 years in a Service Desk/Desktop Support role within a professional IT environment. Proficiency with Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Windows 10/11 troubleshooting. Experience with Active Directory/Entra ID, Intune, Group Policy, and device provisioning (Autopilot). PowerShell scripting for support and administration; comfort reading API/Graph docs and JSON outputs. Solid understanding of ITIL/ITSM practices and use of a ticketing system (ServiceNow, Freshservice, or Zendesk/Jira). Excellent communication and customer empathy; able to translate technical issues into business friendly language. Strong organization and multitasking in a fast paced, high stakes environment. PREFERRED QUALIFICATIONS: Financial services or executive support experience; familiarity with trading adjacent etiquette and urgency. Exposure to Azure. Experience with Cortex XDR, Conditional Access, AIP/Purview, and security incident handoff. Automation beyond PowerShell (e.g., Python, Power Automate, Freshservice workflows). Knowledge of networking fundamentals (DNS/DHCP, Wi-Fi, VPN, split tunnel, SDWAN), printing, and AV/Zoom Rooms. Familiarity with SCCM/MECM or co management with Intune. Certifications: ITIL 4 Foundation, Microsoft 365 Certified: Endpoint Administrator (MD?102), AZ?900, Security+.

This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for administration and internal support of PCs, printers, servers and related equipment. Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations. Responsibilities: 80% Resolve computer support problems Provide helpdesk support and resolve problems to end user's satisfaction Maintain communications with customers during the problem resolution process. Monitor and respond quickly and effectively to requests received through the IT help desk Monitor email and ticket tracking system for tickets assigned to the queue and process based on priority Modify configurations, utilities, software default settings, etc. on user workstations Utilize and maintain the helpdesk tracking software Train computer users Perform user on-boarding and off-boarding Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues needing escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups and OUs in Active Directory Perform timely workstation hardware and software upgrades as required 10% Help Desk documentation, records and procedures Create, review and update Help Desk documentation as assigned. Review and recommend modifications to procedures. 10% Training and Quality Improvement Maintain in-depth knowledge of supported products and services Key Competencies Team player Excellent customer service Ability to be self-directed Planning & Organizing Problem Solving Time management

This role provides dedicated support for an enterprise-wide ERP modernization initiative, specifically focused on SAP S/4HANA. As internal staff transition to the project team, this contractor will serve as a key service desk resource supporting SAP-related incidents, user questions, and early-stage rollout activities. The position is heavily aligned to the SAP Sales & Distribution (SD) module, with potential touchpoints to additional SAP areas depending on project needs. Work will be primarily onsite 1-3 days per week with a projected engagement of approximately 18 months. Compensation is up to $30/hr., based on experience. Responsibilities Provide Level 1 and Level 2 ERP triage and incident support, ensuring timely escalation and adherence to ITIL/ITSM practices. Deliver SAP S/4HANA user support, particularly within the SD module, including issue troubleshooting and functional guidance. Monitor and manage SAP-related tickets in ServiceNow, including outages, known issues, and service communications. Support end-user readiness activities such as account setup, MFA, password resets, and general access validation. Participate in go-live, testing, and cutover support windows; collaborate with internal teams and implementation partners on issue resolution and expectations. Create and maintain ERP knowledge articles, runbooks, FAQs, and training materials for the broader help desk team. Provide onsite support during rollout activities, including device/peripheral setup and printing/scanning functions tied to ERP workflows. Assist with general service desk operations during non-peak ERP phases (queue monitoring, warm handoffs, and user support). Participate in after-hours or on-call coverage during critical project milestones such as testing and go-live stabilization. Requirements Experience supporting SAP S/4HANA environments, ideally with exposure to the Sales & Distribution (SD) module. Background in service desk or IT service management with the ability to troubleshoot functional SAP user issues. Familiarity with SuccessFactors or other SAP modules is a plus (not required). Strong communication skills and the ability to support business users in fast-paced rollout phases. Comfort working onsite 1-3 days per week in the Newark, DE area (with occasional support at nearby sites as needed). Availability for an anticipated contract duration of approximately 18 months, beginning early January.

Travel: Occasional Hours: 30-40 hours/week Hire Type: Long-term contract (possibility to convert full-time) Core Responsibilities: Providing routine support of the desktop environment by providing client support when required. Performing appropriate routine maintenance of desktop systems (ex: patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, etc. Participating in the resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed. Understanding of Group Policy, Application Deployment, and monthly desktop Operation System patching via InTune and Configuration Manager. Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures. Building relationships with clients to better support their needs. Must-Haves: Minimum of three years' experience in a technical support environment. Fundamental knowledge and experience with the ITIL framework (incident management). Fundamental knowledge of the desktop operating systems (Windows 10 and onwards). Fundamental knowledge of Microsoft InTune and Microsoft Azure. General desktop analyst skills. Experience in providing support to business users and fellow employees. Experience supporting remote locations. Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required. Good working knowledge of Microsoft Windows 10/11, Intune, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support. Good understanding of computer workstation hardware and troubleshooting skills

The Help Desk Technician provides onsite and remote technical support to end-users, resolving hardware, software, and system issues. This is a contract-to-hire opportunity. Responsibilities Respond to incoming technical support requests via phone, email, and ticketing system. Diagnose, document, and resolve end-user issues related to PCs, applications, mobile devices, voice and data systems. Track and update all support interactions and resolutions within the help desk system. Install, configure, and maintain computers, mobile devices, and related equipment. Troubleshoot moderate-complexity issues involving applications, systems, network devices, and hardware. Escalate issues when required and advise end-users on appropriate next steps. Support and maintain Active Directory including user account management, security settings, and automation tasks using tools such as PowerShell. Participate in department and firm-wide initiatives to improve processes, user experience, and technical capabilities. Perform other duties as assigned. Required Qualifications Associate or Bachelor's degree in Computer Science or related field, or equivalent experience. 2+ years of help desk, technical support, or field service experience. Experience supporting Windows, MS Office, Outlook/Exchange, and basic networking. Preferred Qualifications Strong PC troubleshooting skills; experience with AD, DNS, DHCP, VPN. Printer setup and management experience. Experience with Mobile Device Management.

We are seeking an SAP Technical Support Specialist to join our client's team on an 18-month contract, providing hands-on support for SAP S/4HANA in a dynamic enterprise environment. This role blends ERP support, incident triage, knowledge management, and on-site hardware assistance. The ideal candidate has strong SAP troubleshooting skills and thrives in a fast-paced, customer-focused support setting. Responsibilities: Provide first-line SAP S/4HANA support, diagnosing and triaging ERP incidents. Manage and resolve tickets through ServiceNow, ensuring accurate documentation and timely follow-up. Build, maintain, and improve ERP knowledge articles to support end users and internal teams. Deliver on-site support (1-3 days per week) in Newark, DE, including hardware and workstation troubleshooting, device setup, and general site support. Collaborate with cross-functional teams to escalate and resolve complex SAP issues. Participate in after-hours and on-call rotations for critical production support. Requirements: Hands-on experience supporting SAP S/4HANA environments. Familiarity with ServiceNow or similar ITSM tools. Strong troubleshooting skills across both ERP systems and hardware/workstation support. Ability to write and maintain clear, user-friendly knowledge articles. Willingness to be onsite as required and participate in after-hours/on-call rotations.

Title: Desktop support Consultant-L1 (Evening Shift) Located: Brooklyn, NY-Onsite Duration: 3 months, potentially longer Visa: Independent only (Mon-Thurs 11am -8pm EST and Saturday 9am -3pm EST) 06-3 years experience required JOB DESCRIPTION: L1 desktop support ServiceNow/Ticketing Troubleshooting and Password reset Office 365 Nice to have but not mandatory:- Knowledge or Experience of Epic Software Hospital/Healthcare background

Experienced IT Support Specialist At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients. Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm. Responsibilities include: Install, configure, and maintain software and hardware systems to ensure optimal performance Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems Provide application support and training Deliver outstanding customer service both at desk-side and via remote support tools Assist with systems and application administration Maintain inventory of IT equipment Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production Required Skills and Experience: Experience providing desk-side, telephone, and remote support in law firms or similar environments Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices Strong customer service, verbal, and written communication skills Ability to communicate computer problems and resolutions to all levels of knowledge and experience Excellent organizational skills A+ and NET+ certifications, or equivalent work experience Benefits: Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro. We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities. Application Instructions: Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position. Help Us Learn About You: The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.

Our client is seeking an experienced Desktop Support Analyst to provide Level 2, white-glove technical support across multiple Philadelphia offices. This role backfills internal promotions and plays a key part in maintaining a polished, professional end-user support experience. The position is fully onsite in Center City and operates during standard Monday-Friday business hours. Candidates should bring strong troubleshooting skills, a customer-focused mindset, and experience supporting a corporate environment with mature IT processes. Responsibilities Deliver onsite and phone-based support for hardware, software, system access, and connectivity issues. Troubleshoot Windows OS, MS Office, VPN, login issues, workstation setups, and general application problems. Administer Active Directory accounts, permissions, groups, MFA, and onboarding/offboarding workflows. Support shared mailboxes and user entitlement updates in Exchange/O365. Image, deploy, refresh, and update laptops as part of the ongoing hardware lifecycle. Provide support for mobile devices (iOS/Android) and peripheral equipment. Troubleshoot Wi-Fi/LAN, VPN, and basic network connectivity; support Citrix environments as applicable. Maintain and troubleshoot HP and Canon printers. Participate in the Cisco call queue rotation as well as walk-up/Genius Bar style support. Manage incidents, service requests, and workflows within ServiceNow. Assist with hardware inventory, small-scale shipping/receiving, and procurement coordination. Perform occasional visits to regional offices to provide hands-on support. Maintain documentation and contribute to a shared knowledge base. Follow established procedures and escalate complex issues to senior engineering teams as needed. Requirements Required 2-3 years of corporate Help Desk or Desktop Support experience. Strong troubleshooting skills in Windows OS, MS Office, workstation setup, and general end-user support. Hands-on experience with Active Directory (accounts, permissions, groups, MFA). Familiarity with VPN, Wi-Fi, and basic networking fundamentals. Experience with ticketing systems (ServiceNow strongly preferred). Experience in a call queue environment (Cisco preferred). Hardware/software support experience including imaging, laptops, peripherals, and mobile devices. Ability to provide polished, professional, white-glove support to end users. Ability to work fully onsite in Center City Philadelphia. Clear communication skills and strong customer service presence. Ability to convert to full-time after the contract period. Preferred Exposure to Azure or Microsoft Entra. Experience with Intune, SCCM, or other MDM tools. Citrix support experience. PowerShell familiarity. Experience supporting executives or highly technical user groups.

Our client is seeking a skilled Help Desk Technician to join their IT Support team. This is a contract to hire opportunity that will be onsite for the first 90 days and transition to a hybrid schedule. Some travel included. This position provides technical assistance to end users, supports core systems, and ensures smooth daily operations across the organization. The ideal candidate brings strong troubleshooting abilities, excellent communication skills, and a commitment to delivering quality customer service. Responsibilities: • Provide first- and second-level technical support for end users across hardware, software, and network issues • Troubleshoot Windows OS, Microsoft Office, and Outlook/Exchange-related problems • Support basic networking functions including connectivity, VPN, DNS, and DHCP • Manage Active Directory tasks such as password resets, account setup, and permissions • Set up, configure, and troubleshoot printers and peripheral devices • Assist with mobile device support and Mobile Device Management (MDM) solutions • Document support activities, resolutions, and system updates • Deliver timely, professional communication and maintain strong customer service standards • Work both independently and collaboratively within a hybrid environment Requirements: • Associate's or Bachelor's degree in Computer Science or related field, or equivalent experience • 2-5 years of experience in a help desk, technical support, or field service role • Experience supporting Windows, MS Office, MS Exchange/Outlook, and basic networking • Strong end-user support skills • Experience with Active Directory, DNS, DHCP, and VPN troubleshooting • Strong diagnostic and problem-solving skills for hardware and software issues • Printer setup and management experience • Familiarity with Mobile Device Management tools • Excellent verbal communication and customer service abilities • Ability to work well under pressure and handle multiple priorities • Comfortable working independently, remotely, or as part of a team

Client : Airlines/Aerospace/Aviation Title : Production Support Specialist/Production Support Analyst/Application Performance Monitoring Analyst/Application Performance Monitoring Specialist/User Support Specialist/Application Support Specialist/Application Support Analyst/Service Desk Specialist/Level 2 support specialist Duration : 3-6 Months Location: Arlington Heights, IL 60004 Shift : 3rd Shift from 23:30C-08:00C ***SCHEDULE: This is a midnight shift position (2330C-0800C) 100% ONSITE (Arlington Heights, IL) - with rotating days off, including weekends and holidays. ** If we call their first day Wednesday, they will work Wednesday, Thursday, Friday, Saturday Sunday ** They are off work Monday morning at 7:30am **NOTE: Contractor must be available to train on days for about 2-6 weeks depending on how long it takes them. If they are willing and if time permits we have them train on afternoons for 1 to 2 weeks (this does not HAVE to happen but is beneficial for them to learn different items) and then they land on midnights for permanent. _______________________ · Top 4 skill sets required for this role: "Level 2 eyes on glass system monitoring / troubleshooting" experience, enterprise (mainframe) monitoring experience (including Application Performance Monitoring)---Service Desk, incident ticket processing. Level 2 system/mainframe troubleshooting. Top 3 skill sets required for this role: 1. Attention to detail / ability to work under pressure 2. Previous level 2 application and/or mainframe support 3. Service desk / incident ticket processing Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

What you will find ... production support for Oracle Cloud (Benefits & Absence) remote available for: AZ, CA, CO, FL, GA, MN, NV, OR, & TX exceptional benefits (pension plan options) What you will do ... production support for Oracle Cloud (Benefits & Absence) break fix & troubleshoot Oracle Cloud (Benefits & Absence) project support for enhancements (Open Enrollment) configuration & testing Oracle Cloud (Benefits & Absence) OTBI report writing & audit files for compliance Wish list ... 3+ years in Oracle Cloud modules (Benefits & Absence) Oracle Cloud production support (primary Benefits & Absence) experience with Oracle HCM Cloud & Oracle HR preferred healthcare or hospital IT environment a big plus

Our client is a PHENOMENAL global alternative investment / M&A firm located in Midtown Manhattan. As one of the longest standing investment firms in the world, the organization has continuously expanded its footprint across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space. The firm excels as strategic investors, engaging dynamically in a wide range of investment and M&A opportunities. Position Overview: This role is for an Executive IT Support lead who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various offsite locations. The selected candidate will be the primary contact for all technology-related issues within these environments. Key Responsibilities: Manage desktop and network support services for the Managing Partner and other senior executives. Provide outstanding VIP technical support to ensure effective and efficient service delivery. Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations. Lead and manage technology projects, such as: Establishing home networks with backup internet connectivity. Upgrading security camera systems at residential sites with minimal disruption. Assisting in multimedia content creation for marketing and promotional efforts. Troubleshoot mobile, desktop, and laptop issues as they arise. Provide IT support for both business-related and personal travel. Analyze current processes to identify inefficiencies and recommend improvements. Stay updated on the latest trends and advancements in IT infrastructure. Key Qualifications: Bachelor's degree in Information Technology or a related field. 4+ years of experience in IT or a related industry. Strong verbal and written communication skills. Familiarity with Apple/Mac/iOS products and their best practices within a professional setting is helpful, but not required. Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus. Strong problem-solving abilities and a resourceful, innovative mindset. Interest in high-end consumer electronics. Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos). Ability to collaborate with network administrators and security professionals to maintain secure residential networks. Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices. Client-focused with high energy, always willing to go the extra mile to meet needs. Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise. Professional demeanor and ability to remain composed in high-pressure situations. Comfortable working with external vendors and technicians to resolve issues. Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.

first PRO is now accepting resumes for a Desktop Support Technician role in Boston, MA. This is a 6+month contract to hire role and onsite everyday. SCCM Imaging required. Some of the day-to-day responsibilities of this role include: Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company's security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements THE CANDIDATE BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Windows 10/11 Pro support Desktop and hardware configurations, including Thunderbolt docking solutions Apple iOS device support LAN-based imaging

Job Title: Tech Support Agent (Restaurant Industry Focus) Overview: We are seeking a tech-savvy, motivated individual with a background in restaurant management to join our Tech Support team. This role involves providing high-quality, hands-on support for Point of Sale (POS) systems, inventory controls, and financial reporting. This is a 6-month contract-to-hire opportunity. Key Responsibilities: Provide technical support for POS systems, assisting store managers and assistant managers in fast-paced environments (primarily fast food restaurants). Troubleshoot and resolve hardware and software issues, working independently and collaboratively with the support team. Utilize proprietary software and the TigerPaw ticketing system to manage and document support requests. Required Skills: Hands-on experience with inventory controls, financial reporting, and sales tracking in a restaurant environment. Ability to diagnose and resolve hardware and software issues without relying on scripted responses. Strong understanding of management-level functions of POS systems beyond basic usage. Excellent communication skills with the ability to explain technical issues to non-technical users.

Our client is looking for an ITSC Leader (IT Support Team Lead) in Rio Rancho NM 87124. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment. Job Title: ITSC Leader Location: 1600 Rio Rancho Blvd SE, Rio Rancho NM 87124 Duration: 2 months Type: Contract to Hire Pay Rate: $28/hr. on W2 Additional Notes: This role requires 5+ years of technical experience with proven lead or supervisory capabilities in an IT support environment. The candidate will provide technical leadership and hands-on support within the ITSC, acting as a key escalation point and primary support resource for the team. Strong communication, interpersonal, and customer service skills are essential to liaise with client leadership management effectively. Responsibilities include team management, coaching, onboarding, and performance monitoring, ensuring adherence to processes such as ScrumBan and maintaining accurate documentation in the ticketing system. The role demands physical readiness for tasks such as lifting up to 35 lbs and performing onsite activities (walking, kneeling, crawling) while adhering to safety and presentation standards. Hands-on technical duties include device deployments, break/fix troubleshooting, Windows 8/10 support, inventory management, and cross-training, ensuring operational continuity and continuous process improvement. Required Skills & Experience 5+ years of technical experience, with lead or supervisory experience. Strong leadership, professionalism, and communication skills. Ability to learn new processes quickly and multitask in a fast-paced environment. Excellent customer service and interpersonal skills. Ability to lift up to 35 lbs. and perform physical tasks (walking, standing, kneeling, crawling). Proficiency with Microsoft Office (Outlook, Excel, Word). Experience with Windows 8 and Windows 10 environments. Technical certifications (e.g., CompTIA A+). What You Will Be Doing Daily Responsibilities Leadership Responsibilities Serve as a lead support resource for the OR ITSC team and provide backfill support for the PCLD Lead. Act as co-point of contact with the Site Supervisor and Client Manager. Handle escalations, advanced troubleshooting needs, and day-to-day support issues from ITSC techs. Lead weekly team meetings, deliver updates, and maintain meeting notes. Participate in leadership meetings with the company's/eXcell and the Client. Provide coaching, mentorship, feedback, and performance recognition to team members. Assist with monitoring workload and staffing levels to ensure proper coverage. Support onboarding and hands-on training for new hires and maintain training completion records. Operational & Technical Duties Provide backfill and hands-on support during high-volume periods. Update Scrumban dashboards and ensure team compliance with all ScrumBan processes. Conduct monthly inventory audits and routine stockroom spot checks. Support ITSC operations, including device deployments, break/fix troubleshooting, and general tech tasks. Ensure accurate updates and documentation in the client ticketing system. Cross-train with other Leads and provide coverage for CORE Leads when needed. Adhere to required onsite presentation standards, including wearing a black collared technician shirt. Take on additional responsibilities as assigned to support ongoing client needs and operational improvements.

$62,000 PangeaTwo is partnering with a trusted client to find a well-rounded IT Support Analyst who thrives in a dynamic environment and is passionate about delivering exceptional technical support. This role blends desktop support, infrastructure oversight, and IT operations - ideal for someone who enjoys variety in their day and values being a go-to problem solver across the organization. What You'll Do: User & Helpdesk Support: Provide Tier 1 and Tier 2 tech support via in-person, phone, and remote tools Troubleshoot hardware, software, network, and communication issues Create and manage helpdesk tickets and document resolutions Hardware & Software Management: Install, configure, and maintain laptops, desktops, printers, and mobile devices Perform OS and application upgrades (Windows/Linux environments) Support SQL Server, Exchange, and enterprise application systems Infrastructure & Network: Troubleshoot LAN/WAN, VPN, and wireless connectivity Manage Active Directory, permissions, and group policies Assist with patch management, system backups, and disaster recovery Security & Compliance: Support antivirus, endpoint protection, and IT security procedures Ensure compliance with IT policies across systems and users Project & Process Support: Participate in system upgrades, application rollouts, and infrastructure planning Document technical processes and develop internal user guides Collaborate with vendors, internal teams, and leadership on IT projects What We're Looking For: Associate degree in Computer Science (or related) OR equivalent experience 4-8 years of hands-on IT support experience in a corporate or industrial setting Familiarity with Windows, Linux, Active Directory, SQL, Exchange, and ERP systems Bonus points for exposure to HTML, C#, VB .Net, or web development Strong troubleshooting, documentation, and customer service skills Comfortable lifting/moving up to 50 lbs and working in diverse environments Tech Stack Highlights: Windows/Linux OS SQL Server, Exchange Active Directory VPN, LAN/WAN ERP/CRM systems Ticketing systems and endpoint protection If you're a motivated and technically versatile IT professional looking to join a company that values innovation, teamwork, and reliability, we want to hear from you! Apply today through PangeaTwo and let's start the conversation. This position requires US Citizenship or Green Card as the client is not able to provide sponsorship. At our clients' request, only individuals with required experience will be considered. Please note - if you have recently submitted your resume to PangeaTwo posting, your qualifications will be considered for other open opportunities. Your resume will never be submitted to a client without your prior knowledge and consent to do so. #IND123

Field Support Engineer / Nexthink Systems Analyst (Onsite) Full-Time Employment with CLIENT Work Type: 100% Onsite A hybrid role combining Field Support Engineering with Nexthink Systems Analysis. The engineer will provide in-person technical support for end users and local hardware while configuring and analyzing the Nexthink Digital Experience platform to identify and solve IT issues proactively. Key Responsibilities: Field Support (50%): • Provide onsite support for desktops, laptops, peripherals, and mobile devices. • Perform break/fix repairs, imaging, device deployments, and refresh cycles. • Troubleshoot OS, software, VPN, and network connectivity issues. • Support printers, AV, conference rooms, and other onsite systems. • Maintain accurate documentation and asset inventory. Nexthink / Systems Analyst (50%): • Configure Nexthink dashboards, alerts, and investigations. • Analyse endpoint performance and user experience data. • Identify trends and recommend proactive improvements. • Create reports and automate monitoring insights where possible. • Assist with incident correlation and digital experience optimization. Required Skills: • 3-5+ years of desktop / field support experience. • Strong hands-on troubleshooting across Windows/mac OS. • Experience with Nexthink (configuration, analysis, dashboards, or investigations). • Familiarity with ServiceNow or similar ticketing tools. • Excellent communication and customer service mindset. • Ability to handle physical hardware tasks. Preferred Qualifications: • Nexthink certifications. • PowerShell/Python scripting exposure. • Enterprise or multi-site support experience.