What does a case aide do?
A case aide is responsible for supporting the community operations and projects to provide high-quality services for the citizens and assist them with the resources for their daily needs. Case aides are also employed in a health care institution or private households to look for patients and monitor their conditions. They coordinate with other institutions in requesting fundings and sponsorships for community programs to help the citizens, especially for financial support. A case aide must have excellent communication and organizational skills in processing paperwork and sorting files for service reference.
Case aide responsibilities
Here are examples of responsibilities from real case aide resumes:
- Manage clients' confidential case files and records, process information and verify all incoming DHS and court documents.
- Review and research leads regarding personal injury cases by obtaining information from the Medicaid recipient's attorney and insurance adjuster
- Practice best practices in the behavior health system while maintaining HIPPA laws and regulations.
- Supervise visits between children and their parents and/or others deem appropriate at the request of the DES case manager.
- Complete new client intake which analyze and scores assessment questionnaires initially and on a follow-up basis as required by DHS.
- Provide services which enhance the parenting skills and abilities of the parents and caregivers of children involve with the DES system.
- Assist in therapeutic techniques for children diagnose with autism, OCD, ADHD, anxiety, depression, and schizophrenia disorders.
- Work with nursing units to coordinate transportation for patients in emergency and routinely situations.
- Obtain necessary documentation from patient to complete indigent waiver/payment agreement for patients without complete coverage and update as necessary.
- Grant access to electronic medical record databases to process utilization reviews in a timely and accurate manner while remaining HIPAA compliant.
- Attend CFT (child family team meetings) monthly.
- Participate in monthly case conferences with DCF.
- Conduct weekly home visits to DCF refer families.
- Attend CFT meetings and work with case managers and placements to provide effective support for individual case plans.
- Contribute to the completion of IEP's, MCASP, and other written documents as required.
Case aide skills and personality traits
We calculated that 9% of Case Aides are proficient in Foster Care, Mental Health, and Substance Abuse. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.
We break down the percentage of Case Aides that have these skills listed on their resume here:
- Foster Care, 9%
Assessed birth family and children to meet service needs and regulatory requirements aimed at facilitating permanency-planning for children in foster care.
- Mental Health, 8%
Provided parenting and home manager information to opar3ents with mental health/substance abuse issues.
- Substance Abuse, 6%
Worked with populations facing evictions, unemployment and alcoholism and substance abuse.
- Social Services, 5%
Provide effective and efficient social services to promote family reunification.
- Community Resources, 5%
Determine current safety issues, crisis intervention, emergency services and providing community resources as needed.
- Patients, 5%
Provided patients information for basic entitlements, housing and medical referrals.
Most case aides use their skills in "foster care," "mental health," and "substance abuse" to do their jobs. You can find more detail on essential case aide responsibilities here:
Compassion. The most essential soft skill for a case aide to carry out their responsibilities is compassion. This skill is important for the role because "social and human service assistants often work with people who are in stressful and difficult situations." Additionally, a case aide resume shows how their duties depend on compassion: "assisted case management staff in the provision of advocacy, addressing patient care matters with compassion and resolute spirit. "
Time-management skills. Many case aide duties rely on time-management skills. "social and human service assistants often work with many clients," so a case aide will need this skill often in their role. This resume example is just one of many ways case aide responsibilities rely on time-management skills: "transport children to various appointments statewide safely and on time. "
Communication skills. Another skill that relates to the job responsibilities of case aides is communication skills. This skill is critical to many everyday case aide duties, as "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." This example from a resume shows how this skill is used: "remain in regular communication with biological parents, foster families and case managers regarding pertinent issues. "
Interpersonal skills. For certain case aide responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a case aide rely on this skill, as "social and human service assistants must make their clients feel comfortable discussing sensitive issues." For example, this snippet was taken directly from a resume about how this skill applies to what case aides do: "experience providing socialization, interpersonal, community reintegration and independent living skills rehabilitation services. "
Organizational skills. Another common skill required for case aide responsibilities is "organizational skills." This skill comes up in the duties of case aides all the time, as "social and human service assistants must often complete lots of paperwork and work with many different clients." An excerpt from a real case aide resume shows how this skill is central to what a case aide does: "included were oif/oef veterans interfaced with veterans, providers, and organizational clients monitored the exam process"
Problem-solving skills. Another skill commonly found on case aide job descriptions is "problem-solving skills." It can come up quite often in case aide duties, since "social and human service assistants help clients find solutions to their problems." Here's an example from a resume of how this skill fits into day-to-day case aide responsibilities: "provide conflict resolution, crisis intervention and supportive counseling as needed. "
The three companies that hire the most case aides are:
- Acuity Insurance16 case aides jobs
- Baptist Child & Family Service13 case aides jobs
- State of Arizona8 case aides jobs
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Compare different case aides
Case aide vs. Program coordinator
Program coordinators are mid-level employees who are assigned to work on a program of a specific department. They handle the communications between their department and any other department that they may need to collaborate with. They coordinate action plans and activities to ensure that the departments are aligned. They are present during the planning stage for the program so that they will be familiar with action items. They are directly involved in the implementation by liaising with the involved departments. Program coordinators should have good communication skills, interpersonal skills, and organization skills.
These skill sets are where the common ground ends though. The responsibilities of a case aide are more likely to require skills like "foster care," "social services," "phone calls," and "foster children." On the other hand, a job as a program coordinator requires skills like "customer service," "powerpoint," "excellent organizational," and "professional development." As you can see, what employees do in each career varies considerably.
Program coordinators earn the highest salaries when working in the government industry, with an average yearly salary of $51,387. On the other hand, case aides are paid more in the government industry with an average salary of $34,543.program coordinators tend to reach higher levels of education than case aides. In fact, program coordinators are 12.0% more likely to graduate with a Master's Degree and 1.1% more likely to have a Doctoral Degree.Case aide vs. Social work internship
Social work interns are students who chose to do their on-the-job training in the field of social work. They apply for an internship at social services facilities. They are usually assigned to do administrative or clerical activities such as sorting through files, updating records, organizing documents, and filing reports. Aside from clerical tasks, they also get exposed to program or project management by working on program-specific initiatives. They get exposed to planning, resource managing, implementing, and evaluating. They may also join their supervisors during field activities.
Each career also uses different skills, according to real case aide resumes. While case aide responsibilities can utilize skills like "foster care," "phone calls," "foster children," and "data entry," social work interns use skills like "intake assessments," "discharge planning," "group therapy sessions," and "bio-psychosocial assessments."
Social work interns may earn a higher salary than case aides, but social work interns earn the most pay in the government industry with an average salary of $40,948. On the other hand, case aides receive higher pay in the government industry, where they earn an average salary of $34,543.Average education levels between the two professions vary. Social work interns tend to reach higher levels of education than case aides. In fact, they're 7.0% more likely to graduate with a Master's Degree and 1.1% more likely to earn a Doctoral Degree.Case aide vs. Coordinator
Coordinators are responsible for liaising between the department they are assigned to and any other external party. They oversee projects or agreements. They are in charge of following through negotiations between the two parties regarding work. They see through the conduct of such contracts by ensuring that all terms are amenable to both parties. They maintain records and other necessary data and paperwork. They also ensure that office policy and guidelines are being followed. Coordinators also ensure that all projects are completed efficiently and effectively.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from case aide resumes include skills like "foster care," "mental health," "substance abuse," and "social services," whereas a coordinator is more likely to list skills in "customer service," "excellent organizational," "excellent guest," and "coordinators. "
Coordinators earn the highest salary when working in the technology industry, where they receive an average salary of $51,731. Comparatively, case aides have the highest earning potential in the government industry, with an average salary of $34,543.When it comes to education, coordinators tend to earn similar degree levels compared to case aides. In fact, they're 4.9% more likely to earn a Master's Degree, and 0.8% more likely to graduate with a Doctoral Degree.Case aide vs. Service coordinator
A service coordinator is responsible for assisting the management team in providing the best services for the clients based on their specifications. Service coordinators' duties include managing clients' requests and inquiries, providing client updates, monitoring changes and plan adjustments, and recommending strategic procedures to improve services. Service coordinators must be highly-knowledgeable with the matters concerning the organization they work for, ensuring that they could explain their products and services well to meet clients' needs.
Types of case aide
Updated January 8, 2025
