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Become A Case Coordinator

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Working As A Case Coordinator

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $30,830

    Average Salary

What Does A Case Coordinator Do At Robert Half

* Gathering all required information necessary to assign the case to a legal team
* Assisting clients in completing the questionnaire, providing documentation or initiating a PO
* Classifying the case to be initiated based on the information provided in the questionnaire
* Opening projects in VisaBase/Cobalt, and update new employment or employee info as needed
* Following up with nonresponsive employees/managers; escalate and close cases as needed
* Coordinating and organize all incoming case start materials in Sharepoint, creating a physical file as needed
* Identifying cases that are ready for assignment to legal teams and deliver to the manager

What Does A Case Coordinator Do At Northern Rivers Family Services

* Identify the health care service needs of the child and develop and update the Individual Health plan.
* Complete a comprehensive assessment process to determine suitability for the program and to articulate individualized service needs.
* Advise and guide consumers in the selection of Waiver Service Providers and link them to services that best meet the goals of the child.
* Work collaboratively with the Department of Social Services, DDSO, Juvenile Justice, Mental health providers, schools and other community agencies.
* Work Schedule: Monday
* Friday 9:00am
* pm, some non-traditional hours required, per the request of clients.
* Travel and a flexible work schedule are required
* Review of applications will begin immediately and continued until the position is filled.
* Required Experience

What Does A Case Coordinator Do At Devereux Advanced Behavioral Health

* Ensures that all agencies and individuals involved with the foster child (including foster parents, schools, community agencies, courts, DHS, physicians and legal family members) are working together as a team.
* Coordinates educational placement, concerns, linkage and maintenance to all necessary external community resources.
* Provides bi-monthly safety checks within the home, providing skill building and consultation to foster family and child.
* About Devereux Advanced Behavioral Health
* Devereux Advanced Behavioral Health is one of the largest and most advanced behavioral healthcare organizations in the country.
* Informed by the latest advancements in science and medicine, we combine evidence-based interventions with compassionate family engagement to help change lives.
* We were founded in 1912 by special education pioneer, Helena Devereux.
* Today, Devereux is a national nonprofit partner for individuals, families, schools and communities, serving many of the most vulnerable members of our society in areas of autism, intellectual and developmental disabilities, specialty mental health, and child welfare.
* Our Mission: Devereux Advanced Behavioral Health changes lives – by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.
* We employ more than 7,000 staff and operate 15 centers in 13 states.
* We offer a comprehensive national network of clinical, therapeutic, educational, and employment programs and services that positively impact the lives of tens of thousands of children, adults and their families every year.
* Competitive Salary and Benefits
* In addition to a competitive salary, Devereux Advanced Behavioral Health provides a comprehensive health and wellness program to eligible full-time employees, family members and domestic partners.
* Our health and wellness programs include medical, dental, prescription drug, preventative care, mental health services and an employee assistance / work-life balance program.
* In addition, we offer generous time-off and a 403(b) retirement plan, along with voluntary/employee paid vision, supplemental life and accident coverage to full-time employees.
* Click on the following link to see
* why we are a great place to work:
* http://benefits.devereux.org

What Does A Case Coordinator Do At University of Colorado

* Student Management/
* Oversee the student staffing process within the CASE building.
* Determine student staffing needs, interview, hire, train and continually develop student staff employees that work at the welcome desks.
* Manage student staff members and asses their work performance, determining when promotions and/or disciplinary actions need to take place for the student staff members.
* Develop training manuals and materials, on an on-going basis, to assist the student staff in their training and development as student employees.
* Event and Space Management/
* Manage and maintain all room and event reservations for the CASE Building.
* Assist in determining which services are needed by clients and provide recommendations to best match the client needs to the CASE building.
* This may include event management, registration, and on site set up duties.
* Assist in vendor relationships within the building, which include an outside café vendor, and campus partner offices.
* Assist with on-campus programs, as needed, throughout the entire academic year.
* This includes assisting with check-in and registration at on-campus events, staffing on-campus events to assist prospective students and families when they have questions, and helping with room reservations, set-up details and catering order.
* Technology Support/
* Work closely with the Office of Admissions marketing and communication team to assist with technology integrations within CASE.
* Monitor and maintain content in technology video towers, video boards and television screens, updating daily content shown on video screens and video towers and working with the team to change content on a quarterly basis, troubleshooting issues that arise with these devices.
* Admissions Support/
* Conduct admission presentations to various populations.
* Advise and counsel prospects, applicants, and students on University admissions policies, procedures, and requirements.
* Develop and maintain effective communication with constituents in the university, high school, other institutions of higher education, government agencies, community based organizations, and professional organizations regarding the admission of students to CU Boulder.
* Represent CU Boulder to a broad range of constituents at college fairs, community college visits, large scale receptions, and other recruitment activities when needed.
* Review and render admission decisions on undergraduate applications independently and as an active member of the admission review committee.
* What you should know:/
* Due to the nature of this position, there will be non-traditional hours on select evenings and weekends.
* Evening and weekend work is required.
* What we can offer:/
* The starting salary for this position is $39,000
* non-negotiable.
* The University of Colorado offers//excellent benefits//, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass.
* The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment.
* Learn more about the//University of Colorado Boulder//.
* Be excited.
* Be imaginative.
* Be professional.
* Be Boulder

What Does A Case Coordinator Do At Mercy Medical Center Clinton

* Once the assignment is given, calls family within 24 hours to set first appointment.
* Makes every attempt to provide services within three (3) days and will notify supervisor if family has not engaged in services within five (5) days.
* Obtains Mass Health initial authorization within two (2) days, faxes initial treatment goals to private insurers for approval within three (3) days, and sets up concurrent review schedule.
* Ensures on going unit tracking and that authorizations are timely and communicated to billing dept.
* Reviews/assists family in completing intake materials.
* Develops initial treatment goals within the first session and gathers information to completed CANS (Children’s Adolescent Needs Survey) and Comprehensive Assessment (CA); communicates plan with the Clinician I.
* Contact is made with the out-patient clinician within three (3) days and with other involved professionals within seven (7) days.
* A list of Natural Supports is made and invited in the wrap around process.
* Completes treatment plan (IAP) with the input of the providers and natural supports within the specifications of the insurance company.
* Submits CA and IAP plan to Quality Improvement Council within the first three weeks.
* Coordinator will ensure treatment plan is implemented by all providers.
* Writes strength-based, solution-oriented goals and assessments for treatment plans, from admission to discharge, with family and service providers.
* Ensures implementation of the treatment plan with all providers.
* Updates plans every three months and resubmits to Quality Improvement Council.
* Monitors units and obtains authorizations and additional units in a timely fashion and works collaboratively with billing personal in communicating changes to authorizations.
* Monitors clinicians' encounter forms for accuracy and insurance information.
* Ensures encounter forms are handed in timely and reports all concerns to Supervisor.
* Completes encounter forms on a daily basis, clearly documenting numbers of hours per service, progress toward goals, cancellations, changes of treatment or discharge of service, and submits package weekly based on department requirements.
* Coaches work performance of Clinician I counselors and interns to promote efficient and effective therapeutic performance.
* Communicates daily with Clinician I on therapeutic planning and schedules weekly supervision sessions, including co-family therapy meetings to assist the clinicians in developing family system dynamics.
* Ensures clinicians are instructing the families in parenting techniques and various behavioral management techniques.
* Ensures clinicians are coordinating services with community resources.
* Recognizes potential trouble areas and takes the steps necessary to minimize any unnecessary repercussions for the family.
* Assumes on-call availability for the clinicians and families during critical situations.
* Identifies links and ensures that all assessments are made prior to the family’s discharge.
* Participates in case conferences, staffing meetings/treatment teams and other consultations meetings as directed by supervisor and as needed to ensure treatment plan.
* Schedules weekly supervision sessions with Clinical Case Supervisor to review clinical and performance productivity hours.
* Attends all internal and external treatment team meetings; will initiate or attend all clinical provider meetings.
* The month prior to discharge, discusses and coordinates the discharge with all providers and natural supports.
* Reviews all progress made with the family, and goes over all supportive documentation and future problem solving exercises.
* The discharge plan is completed and reviewed prior to the last session and signed off by the family with an updated crisis plan.
* A discharge summary is sent to the insurance provider if required and other providers within three (3) days.
* If a family terminates without notice, or is not participating in services, every effort should be made to contact the family and providers to do an appropriate termination and ensure other supports are in place.
* Documentation in the file should note above procedures.
* Demonstrates awareness and sensitivity to cultural differences of families and fellow employees.
* Incorporates learning from cultural competency trainings in meeting families’ needs

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How To Become A Case Coordinator

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.


Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 


Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.


For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Case Coordinator jobs

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Case Coordinator Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Mandarin

  • Russian

  • Hindi

  • Polish

  • Arabic

  • Vietnamese

  • Hmong

  • Cantonese

  • Italian

  • Portuguese

  • Chinese

  • German

  • Urdu

  • Korean

  • Ukrainian

  • Czech

  • Japanese

  • Persian

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Real Case Coordinator Salaries

Job Title Company Location Start Date Salary
Legal Assistant/Case Coordinator Silverstein & Stern LLP New York, NY Apr 01, 2011 $50,088
Legal Assistant/Case Coordinator Silverstein & Stern LLP New York, NY Apr 08, 2011 $50,088
Legal Assistant/Case Coordinator Silverstein & Stern LLP New York, NY Apr 13, 2011 $50,088
Rehabilitation Case Coordinator Enterprise Synergy Benton Harbor, MI Oct 08, 2012 $40,697
Case Coordinator Preferred Family Healthcare Tulsa, OK Sep 15, 2016 $40,000
Rehabilitation Case Coordinator Gateway Benton Harbor, MI Jan 02, 2010 $36,648

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Top Skills for A Case Coordinator


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Top Case Coordinator Skills

  1. Treatment Plans
  2. Mental Health Services
  3. Child Abuse
You can check out examples of real life uses of top skills on resumes here:
  • Assisted clients in developing goals in areas of need and assisted in developing treatment plans which were assessed regularly.
  • Maintain case information, coordinate and schedule medical and mental health services and complete intake information with families.
  • Coordinate and participate in community advocacy events regarding the dynamics and prevention of child abuse and neglect.
  • Provide superior customer service and interpersonal skills.
  • Prepared Medicaid reimbursable service plans, progress notes, comprehensive social histories and attended multidisciplinary treatment plan reviews.

Top Case Coordinator Employers

Case Coordinator Videos

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