Salary $22.36 - $32.42 Hourly Job Type Full-Time Job Number 2501174 Department Job & Family Services Opening Date 01/12/2026 Closing Date Continuous FLSA Non-Exempt Bargaining Unit AFSCME (JFS) * Description * Benefits Objectives Individual is responsible for providing case management services to families or investigates allegations of abuse/neglect/dependency of children. The individual works closely with community partners and families to provide services to families in the Delaware County community. Individual reports to the Social Services Supervisor.
Job Standards
* Bachelor's degree in behavioral science, social science, education, or a human services related field
* Must have 102 hours of CORE training within the first year of employment and continuing education of 36 hours per year thereafter.
* Adult Protective Services (APS) core training a plus.
* Adoption/Foster Assessor certification a plus.
* Licensed Social Worker (LWS) a plus.
* Must possess a valid Ohio Driver's License and proof of insurance that complies with the County policy combined with an acceptable driving record.
* Must meet and maintain qualifications for driving on county business as a continued condition of employment.
* All required licenses and certificates must be maintained as a condition of continued employment.
Essential Functions
* Investigates reports of abuse/neglect/dependency and exploitation of children and adults aged 60 and over to determine the validity of the reports and to assure the safety of the involved individuals in accordance with agency policy and procedures and Ohio Administrative Code;
* Removes individuals from their homes when the investigation reveals that the individuals are in immediate danger of physical injury, emotional harm, or neglect;
* Hold as confidential, all aspects of the job;
* Consults with the Prosecutor's Office regarding criminal and/or juvenile court filings;
* Files with the Probate Court when deemed necessary to protect adults aged 60 and over in immediate risk of harm;
* Prepares investigations and ongoing summaries for the Prosecutor and case records;
* Testifies in Juvenile and/or Common Pleas Courts regarding evidence gathered during the course of the investigation and/or case planning;
* Is on 24-hour emergency call for one week periods as scheduled;
* Provides crisis intervention and other case management services to individuals;
* Creates and maintains case records that contain necessary investigation documentation, related activities, and State required documentation;
* Works with other public and private agencies in obtaining and providing necessary information concerning referrals;
* Conducts community training on issues pertaining to child abuse and neglect;
* Creates correspondence, completing forms and developing reports associated with the public assistance operations;
* Handles client complaints and public inquiries regarding programs;
* Mentors students, college interns and new employees;
* Demonstrates regular and predictable attendance;
* Attends various training sessions, video conferences, and workshops.
* Performs typing, word processing, and related computer operations;
* Works overtime and outside of typical work schedule/business hours as required; and
* Other duties as assigned.
Supplemental Information
Full job descriptions are available on the Class Specifications page.
Equal Opportunity Employer
M/F/D/V
Delaware County offers a complete benefits package to full-time employees including: health care, Flexible Spending Account (FSA), dental care, life insurance, pension, holidays, vacation, sick leave, and deferred compensation plans.
To learn more details, visit our benefits page.
$22.4-32.4 hourly 6d ago
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CDCA Case Manager
Newvista Behavioral Health 4.3
Columbus, OH
Job Address:
920 Thurber Dr W Columbus, OH 43215
CDCA Case Manager
$1,000 Sign On Bonus
Shift: Monday - Friday
Hours: 9:00am - 5:00pm
Perks at Work:
Healthcare:
Medical Packages with Rx - 3 Choices
Flexible Spending Accounts (FSA)
Dependent Day Care Spending Accounts
Health Spending Accounts (HSA) with a company match
Dental Care Program - 2 choices
Vision Plan
Life Insurance Options
Accidental Insurances
Paid Time Off + Paid Holidays
Employee Assistance Programs
401k with a Company Match
Paid Mileage
Monthly cell phone allowance
Education + Leadership Development
Up to $15,000 in Tuition Reimbursements
Student Loan Forgiveness Programs
HRSA / STAR PROGRAM
The Role Itself
Conducts bio-psychosocial assessments under supervision.
Provides group counseling and teaches coping mechanisms.
Identifies issues, creates goals, and develops treatment plans.
Leads group/individual sessions as necessary and attends treatment teams when required.
Prepares written reports and case summaries in accordance with program standards and professional ethics.
Ensures timely documentation meeting facility and regulatory standards.
Facilitates safe discharge plans, coordinates care with referral sources and community partners.
Possesses organizational skills, attention to detail, and maintains confidentiality.
Performs additional duties as necessary to accomplish objectives.
Assists with tele-health visits
Complete all documentation in EMR in a timely manner
Complete and submit daily reports
Education and other requirements:
High School Diploma, CDCA certification, and 40 hours of education in chemical dependency counseling/clinical methods required.
Must be 21yrs or older.
Must have a valid drivers license
Ohio Medicaid billing Number
NPI Number
License:
CDCA Certification.
Who we are
Stepping Stone was designed to help clients inside of skilled nursing facilities with medical comorbidities due to their substance use. We take a unique approach to client care and work along side the facility staff to ensure clients get the best possible outcomes.
The mission is to inspire hope and deliver holistic care to those in need of behavioral health and Substance Use Disorder services in a safe and healing environment - one that is conducive to providing the life skills needed to regain stability and independence. With a blend of group therapy, clinical treatment and unique surroundings, we provide a environment that promotes rehabilitative and emotional health, and are devoted to promoting greater peace of mind on the journey of hope and healing.
$30k-43k yearly est. Auto-Apply 60d+ ago
Implementation Support Coordinator
Psi Services 4.5
Columbus, OH
**Title:** Implementation Support Coord. **Salary:** $65K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Implementation Support Coordinator at PSI supports the business through daily operational, technical, and quality assurance tasks related to the client intake process for AI Content Generation and Test Prep implementations. This role ensures that every client project enters implementation fully validated, documented, and ready for execution in collaboration with internal teams and external partners.
The Implementation Support Coordinator reports to the Vice President of Learning and Test Prep Revenue. This is a full-time permanent position, flexible from Monday to Friday during typical office hours, and can be performed remotely.
**Role Responsibilities**
+ Manage the client intake process, including reviewing and tracking all deliverables (blueprints, source materials, sample items, branding assets, subscription details, developer credentials).
+ Organize and upload files within SharePoint and other designated structures, ensuring consistent naming conventions and correct folder placement.
+ Validate intake deliverables for completeness, file format, and version control, following established standards and playbooks.
+ Help update and version intake documentation and presentation templates to reflect client branding, scope, and current status.
+ Serve as the first internal line of quality assurance for initial app or content builds, reviewing functionality, layout, accessibility, branding alignment, and metadata accuracy.
+ Log and track QA findings, ensuring all issues are documented and corrected prior to client handoff.
+ Attend and contribute to weekly coordination meetings, preparing and sending call summaries and tracking assigned actions.
+ Respond promptly to internal and external communications, escalating blockers or unresolved questions as needed.
+ Collaborate with cross-functional teams to align intake and QA schedules with implementation milestones.
+ Support lessons-learned documentation by highlighting recurring issues or areas for process improvement.
**Knowledge, Skills and Experience Requirements**
+ High school diploma or equivalent required; Bachelor's degree preferred.
+ 1+ years' experience in client management, project coordination, quality assurance, or a related field.
+ Experience with project management processes and tools (e.g., Monday, Airtable, SharePoint) preferred.
+ Demonstrated ability to manage technical documentation and version control.
**Benefits & Culture**
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$65k yearly 3d ago
Financial Case Manager
The Recovery Village 3.6
Columbus, OH
Job Description
We're looking for a passionate Full-Time Financial Case Manager to join our team!
)
Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues. We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns.
With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care.
Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men and women live healthy, happy lives without the burden of substance abuse or mental illness.
The Financial Case Manager's primary responsibility is to provide financial counseling to patients and families, including insurance benefit education, responding to financial inquiries, and collecting and processing co-pays and deductibles in accordance with ARS policies and procedures. In addition, the role supports Case Management functions by ensuring compliance with State and Federal guidelines, participating in discharge planning, completing discharge needs assessments, coordinating aftercare services and appointments, and collaborating with the treatment team, payors, and facility leadership to support continuity of care.
Works effectively with the facility leadership team to ensure success of the facility by completing the following:
Core Job Duties:
Serve as the primary financial counselor for patients, providing education on insurance benefits, financial responsibility, billing policies, and payment options.
Verify and validate patient insurance benefits and financial responsibility by first reviewing the UR Daily Census column to assess the daily status of insurance coverage, followed by checks in approved payer portals (e.g., InstaMed, NaviNet, Availity, or other designated systems), and conducting live payor calls as needed for inactive, unclear, or unresolved coverage.
Collect private pay fees, co-pays, and insurance deductibles within 72 hours of admission for inpatient and outpatient clients, in accordance with the “Collection of Patient Responsibility” policy.
Ensure completion and signature of all required financial and admission-related documentation within 72 hours of admission, including but not limited to billing acknowledgments, payment plans, advance repayment agreements, coordination of benefits, authorized claims representative forms, and the initial Case Management Discharge Plan (CMDP).
Facilitate payment arrangements and advance repayment agreements when co-pays or deductibles are not immediately collectible and notify leadership as needed.
Collaborate with the Admissions/RCM team to resolve collection barriers and secure (at minimum) agreed-upon payments at the time of admission.
Maintain accurate, timely documentation of all financial transactions, co-pay and deductible activity, and payment arrangements within the electronic medical record.
Work closely with Facility Leadership (Site CEO) and Aftercare Manager to ensure consistent financial processes and patient support.
Maintain open communication with the multidisciplinary treatment team regarding financial considerations that may impact treatment engagement or discharge planning.
Requirements
Bachelors' Degree in health-related field, Finance/Accounting or Medical Management office experience preferred. Minimum high school diploma.
Minimum one- or two-years' experience, preferred experience in the medical, behavioral healthcare or financial field.
Familiar with community resources and proficient in providing, discussing, and resolving financial issues and policies.
Benefits
Benefits begin on the 1st day of the month following date of hire.
Pay: Starting salary $23/hr, based on experience.
Paid Time Off: Up to 2 weeks of paid time off per year plus sick pay & holiday pay
Retirement: 401K + match
Insurance: Health, Vision, Dental, Life & Telemedicine MDLive.
Matching HSA -
up to
$1500 a year contribution from the company
to your HSA
.
Employee Referral Bonus you can earn up to $4,000
Travel Concierge, LifeMart Employee Discounts, Health Advocate, EAP Program
Enjoy discounted meal benefits as part of your comprehensive employee package
The Company complies with state and federal nondiscrimination laws and policies that prohibit discrimination based on age, color, disability, national origin, race, religion, or sex. It is unlawful to retaliate against individuals or groups based on the basis of their participation in a complaint of discrimination or on the basis of their opposition to discriminatory practices/EEO
We are proud to be a drug-free workplace. #recoveryhotjobs
$23 hourly 4d ago
Recreational Activities Case manager
North Community Counseling Centers 4.0
Columbus, OH
Recreational Activities Case Manager Job Description:
The Recreational Activities Case Manager is responsible for creating a fun, innovative, and engaging environment for our adult residential clients living with mental health issues. In this position you will be providing a variety of services including advocacy, linkage to resources and working collaboratively with the Next Generation Residential Program to provide comprehensive care. This position involves developing a diverse and exciting schedule of regular events in Safe Landing residential home as well as in the community, including transportation. The Recreational Activities Case Manager will facilitate group and individual activities that promote the clients' dignity, quality of life and use of coping skills. The Recreational Activities Case Manager works collaboratively within the residential program to provide comprehensive care to residents. This will also involve helping coordinate medical appointments, self-care appointments and facilitate referrals to other healthcare professionals and programs as well as coordinate transportation and/or transports residents to appointments as needed. This position is responsible for promoting and encouraging participation in activities, both with clients and staff. This candidate with be able to build rapport with clients and their support systems via a compassionate and caring demeanor. This position requires self-motivation, creativity, and leadership skills with the ability to document duties performed and maintaining a budget. Must possess excellent written and verbal communication skills. Completes other duties as assigned.
COMPETENCIES REQUIRED:
Customer Satisfaction
Interacts appropriately with clients
Communicate client updates to all relevant parties working closely with residential staff
Maintain accurate client documentation
Coordinate and facilitate groups
Coordinate transportation and/or transports residents to appointments as needed
Communicates effectively with others
Appropriately seeks feedback from clients/co-workers
Observes privacy/confidentiality of clients
Maintains cooperative working relationships
Takes appropriate action on complaints/requests of clients
Quality Improvement
Demonstrates knowledge of, and supports, QI philosophy
Participates in QI Staff Training
Participates in QI committees as assigned
Participates on QI Process Improvement Teams as assigned
Participates in improvements to the organization
Assists in collecting data to improve the organization
Uses data to improve personal performance
Organizational Support
Supports mission, vision and values of organization
Positively represents organization internally/externally
Supports planning activities (Annual) (Strategic) (Departmental)
Stays informed of agency policies and procedures. Complies with same.
Maintains positive working relationship with supervisor and other employees
Supports cooperation throughout the organization.
Willingly accepts other duties as assigned
Submits work requested in a timely fashion
Education and Self Development
Maintains current Certification/Licensure
Keeps up to date on CEUs and license/certificate requirements
Seeks to improve performance and skills through education/training
Previous experience in social work, mental health and a residential setting preferred
Compassionate and caring demeanor
Ability to build rapport with clients, family members and/or significant others
Strong leadership qualities
Excellent written and verbal communication skills
Valid Driver's License & Insurance is a must
Reliable Transportation
Flexible hours as needed
Agency Benefits:
Paid Time off & Holidays
Medical, Dental and Vision Insurance Coverage
Possible Monthly Bonus
Career Growth
Mileage Reimbursement
Paid time off
Pay Frequency: Bi weekly
Job Type: Full-time
Pay ranges for the Recreational Activities Case Manager position are based on experience and level of licensure.
This position requires 89 billable hours per month.
$20.00 -$21.00 Hourly
North Community Counseling Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
$20-21 hourly 60d+ ago
Case Manager - Full-time
Concord Counseling Services 3.5
Westerville, OH
Full-time Description
Concord Counseling Services is seeking; awesome people who love helping others, become their best selves!
Case Managers provide services to individuals with severe mental illnesses, all while getting to know your community, being a key player in the lives of others, being a part of a team that takes care of each other, helping individuals with mental health issues increase their independence, and collaborating with providers. We are seeking people with 1 - 3 years of experience, who are ready to serve with their heart!
Requirements
This is a full-time position and job requirements include, but are not limited to:
•Assisting clients to achieve an increased level of independence within the community
•Resource management, symptom monitoring, advocacy with medical providers, and a wide range of supportive activities
•Planning and monitoring client outcome goals
•Minimum Associates Degree in Social Work or a related field required
•Must have a valid driver's license, a reliable vehicle, maintain a good driving record and can provide safe transportation
•Concord offers an excellent work environment, flexible work schedules and comparable pay based on experience and licensure
Benefit Highlights:
•Increased Pay Ranges
•Supportive/Flexible work environment with high employee satisfaction rates
•Generous Paid Time off & Holidays
•Medical, Dental and Vision, Group Life, FSA, HSA, and 401K plan
•Student Loan Repayment Program
•Free supervision toward independent license
•Free CEU's
Concord is an Equal Opportunity Employer. Concord is highly committed to
promoting and maintaining an atmosphere that is culturally
Inclusive and that welcomes diversity.
$29k-38k yearly est. 60d+ ago
Housing Modification Specialist
Carebridge 3.8
Columbus, OH
Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Work Schedule : Monday - Friday 8am - 5pm EST
The Housing Modification Specialist is responsible for developing and implementing the health plans home modification strategy and program. This includes the approach to assisting individuals in the HCBS Waiver in receiving modifications to their home to allow them to have greater access to their home environment (i.e. wheelchair accessible ramp, accessible shower, widening of doorways, etc.).
How you will make an impact :
* Collaborate with home modification providers and internal health plan stakeholders to ensure an efficient process for members accessing home modifications.
* Partner with MyCare lead trainers to develop and implement training specific to home modifications in Ohio.
* Support Care Coordinators and Support Coordinators in identifying home modification needs and ensuring an efficient process.
Minimum Requirements:
* Requires a minimum of 3 years experience in developing housing and/or housing policy at a local, state or federal level for special populations such as the elderly, people with disability and/or people with mental health challenges to secure accessible, affordable housing through Federal and local programs; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities & Experiences:
* Certified Aging in Place Specialist (CAPS) preferred or commitment to obtain certification within one year of employment.
* Strong preference for case management experience with older adults or individuals with disabilities.
* BA/BS in Health/Nursing preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
$34k-47k yearly est. Auto-Apply 60d+ ago
Unit Service Coordinator
Ohiohealth 4.3
Columbus, OH
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
** Summary:**
This position is responsible for coordinating patient activities on a nursing or procedural unit including service excellence, equipment/supply management, and tasks as assigned to promote throughput. This role may perform department support duties such as timekeeping, schedule entry, data collection and charge reconciliation.
**Responsibilities And Duties:**
40 % - Service Excellence
Anticipates needs of patient/family and internal customers, proactively addressing needs - including, but not limited to wheelchair discharges, rounding (i.e., environmental, nutrition, safety and service) and cleaning unit work areas.
Assists public and professional staff as necessary including way finding.
Relays information to unit associates as appropriate.
Act as liaison between unit and ancillary departments.
20% - Department Support Duties
Provides support for assigned unit - including but not limited to Kronos/timekeeping, point of care scanning, copying and entering schedules into electronic format, and tracking/entering data related to unit staffing.
Orients new staff to unit workflow.
Assigns staff to nurse call system.
15% - Throughput
Communicates with patient care staff and other units to keep patient flow moving in a timely and efficient manner.
Assist nursing staff with admissions, discharges, and transfers.
15% - Equipment/supply management and charge reconciliation
Proactively orders/maintains equipment and stock supplies.
Coordinates identification, monitoring, and removal of all equipment alleviating potential clutter in clinical hallways.
Track orders for telemetry and enters patient data in telemetry system. Order supplies for nursing units.
Performs charge verification/ reconciliation.
Coordinates identification, inventory, and maintenance of IT equipment including Vocera hardware, iPad for MyChart Bedside, and/or pagers.
10% - Additional Duties
Will perform additional duties as requested by department leadership.
**Minimum Qualifications:**
High School or GED (Required)
**Additional Job Description:**
**Work Shift:**
Evening
**Scheduled Weekly Hours :**
40
**Department**
Womens and Newborn Unit 1
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
$37k-48k yearly est. 14d ago
Supportive Living Coordinator
Creative Foundations 4.0
Columbus, OH
Creative Foundations is currently looking for a Supportive Living Coordinator. Location: Franklin/Perry County
Creative Foundations is a social service agency that supports individuals with developmental disabilities. We are a rapidly growing company passionate about empowering people with disabilities to achieve their dreams.
What we offer:
- Competitive salary
- Auto Stipends - Gas allowance
- 22% instant savings for Verizon Wireless Customers!
- Free Creative Foundations Gear and Apparel. - Paid Holidays
- Benefit package for full-time employees (including medical, vision, dental, disability and life insurance). Responsibilities: • Effective management of assigned residential services and team members. • Directly supervise Supported Living (SL) Team Members. • Represent CF at client interviews, ISP and special team meetings, and county board provider meetings as assigned. • Maintain a CF-issued on-call phone, and be available for emergencies as required. • Ensure all individual files are maintained in a manner that meets regulatory requirements. • Ensure staff comply with all state and federal regulations and CF policy and procedure. Notably HIPAA and confidentiality requirements. • Ensure staff provide services as described in each individual's service plan. • Ensure communication with county board, interdisciplinary team members, service professionals, and families as required, and ensure information from these entities is implemented as required. • Initiate and participate in the disciplinary process as required. • Model appropriate service delivery, and management behavior at all times. • Ensure MUIs are reported timely and all follow up is completed in a manner that is consistent with regulations and CF policy and procedure. • Participate in the quality assurance and service delivery oversight processes as required by CF policy and procedure. • Stay abreast of state and federal law and rule changes, as well as service delivery trends. • Conduct staff trainings on assigned subjects. • Execute assigned on-call duties. • Coordinate with fellow departments such as HR, day services, transportation, marketing, etc. to ensure the needs of the individuals served by CF are being met to the highest standard. • Other duties as assigned. Must meet minimum qualifications. - Must have 2 years of supervisor experience in the DD Field - Current driver's license - Reliable transportation - Satisfactory criminal background check - Be able to effectively communicate with the individuals receiving services - Proof of high school diploma or G.E.D.
$27k-31k yearly est. 39d ago
Case Manager/QMHS
Mental Health Services for Clark & Madison Counties 3.8
Springfield, OH
ACT (Assertive Community Treatment) Case Manager
Full-Time, Monday-Friday 1st shift
Facilitates the rehabilitation process for adults with severe and persistent mental illness. Provides monitoring and coordinates the delivery of necessary evaluation and assessments to identify the patient needs, development of the rehabilitation plan, linkage and coordination of appropriate community services. Assists with independent skills training; advocacy for financial, medical and legal entitlements. Arranges for crisis intervention. Services are mobile and delivered primarily in the community. The CPST works under the supervision of the licensed clinician. Incumbent is assigned a complex caseload with multiple and varied problems based on experience, expertise and education. Patients with severe and persistent mental illness who are assigned may present a history of significant risk to themselves and/or others.
Responsibilities
In conjunction with the supervisor,
prepares and reviews
periodically an
individualized service plan
with the patient and assists the patient/service providers in achieving service plan objectives. Revises service plan with the patient at annual reviews and as care needs changed.
Possesses
knowledge of community resources
and coordinates all needed referrals for residential, financial, vocational, psychiatric, educational, health and counseling needs. Represents MHS to the community caregivers, citizens, and community leaders, explaining MHS policies.
Collects patient collateral information
from involved providers such as physicians, hospitals, private practitioners, Court officials and other care givers.
With the patient,
identifies and prioritizes problems
, needs and opportunities so that level of assistance can be determined.
Charts
patient's progress in their clinical record and completes all paperwork necessary by MHS policy for professional, administrative, financial, and evaluative purposes of monitoring clinical care and of assuring efficient and effective agency operations. Ensures that the needed release forms are signed and correct.
Maintains a professional relationship and provides face to face contacts with patients regardless of service environment (e.g. residential, inpatient).
Screens for pain and encourages patient to follow up with a health care provider of their choice.
Delivers mobile services
which are community based.
Engages in outreach, problem solving, advocating, crisis intervention, skills training.
In consultation with supervisor, addresses urgent needs such as stabilization, medication, homicidal and suicidal behaviors by assisting the patient in accessing appropriate intervention.
Presents patient cases for review with team and/or supervisor.
Consults with other providers and community caregivers to strengthen and coordinate social intervention programming. Identifies deficits in community resources and forwards them to supervisor.
Is responsible to deliver the number of units of service budgeted in order to assure the fiscal viability of MHS.
Participates in quality improvement activities when appropriate.
Actively assesses patients for crisis stabilization and intervenes during signs of crisis, utilizing de-escalation techniques and crisis management skills.
Assist patients with entitlements.
Follows all universal precautions for safety, infection control and follows all state, federal and joint commission health and safety standards.
Treats patients and family with dignity and respect at all times, and holds all patient information in the strictest confidence.
Adhere to professional standards, policies and procedures, federal, state and local requirements and Joint Commission standards, including National Patient Safety Goals. Presents a positive image of MHSCC to other community agencies, caregivers and citizens
Completes all MHS required education and training, including initial agency orientation, mandatory trainings and educations, and up keep of all required certifications and licensure as required by state, federal and regulatory requirements.
Demonstrates organizational stewardship and exemplifies the mission, vision and values of MHS.
Performs other job-related tasks as assigned
Education/Experience
High School diploma or equivalent with 3 years' experience in mental/behavioral health (required) -OR--
Associate or bachelor's degree in a social/human services related field (preferred)
Experience with SUD/Dual Diagnosis preferred
Ability to be credentialed as a QMHS
Licensure/Certifications
CDCA/LCDC (Preferred)
NVCI
CPR (BLS)/First Aid
MHS provides CPR (BLS)/First Aid and NVCI (CPI Blue Card) for all new staff, along with on-going education and on-the-job training opportunities
.
All MHS candidates are required to have an Ohio BCI check (FBI check required if you have lived in Ohio for less than 5 years, or for working with children), 5-panel drug screen and Residential candidates must have a 2-step TB (or proof of prior TB) upon conditional offer of employment.
$30k-38k yearly est. 4d ago
Service Coordinator
Vertiv 4.5
Westerville, OH
The Service Coordinator is a critical role in Vertiv Services Scheduling and Planning group responsible for scheduling, directing technicians and ensuring execution of service activities. This position contributes to the company by ensuring that all work orders are fulfilled to meet contractual requirements, maximizing revenue, nurturing internal and external customer relations, and building a positive image. The position is best suited for individuals who enjoy performing routine tasks, can handle a high-volume of work, is self-motivated, is customer focused, has good verbal and written communication skills, strong planning and organizational skills and is solutions and results oriented. This is a full-time, 40 hours/week M-F position. Prior appointment setting/scheduling experience is preferred.
RESPONSIBILITIES
Assist Customer Engineer with all rescheduled PM's by updating the RSCH customer notes.
Maintains a master schedule of all CE's daily service activity/events on the Managers Board.
Dispatch scheduled events, warranty, start-up, load banking, special testing, battery replacements, and scheduled maintenance
Ensure quality oriented and timely PM completions, start-ups, and service calls
Coordinate preventative maintenance service for all customers within the District including services provided by Service Partners (SP).
Monitor and manage scheduling of all Customer Engineer's (CE's) and SP service events within the district geographic service area, including assisting scheduling of preventative maintenance, emergency service (in coordination with the CRC), warranty, and start-up. Power District Operations Coordinators also assist scheduling of load banking (requirements, ordering, pickup & delivery) and test equipment.
Manage the site activation/cancellation activity on Service Partner Web (SPW) for new and pending contracts.
Provide physical tags to SP to attach to new equipment.
Review and modify PM schedule dates before releasing tickets to field.
Monitor and track preventative maintenance to ensure on time completion and contract compliance.
Maintain and communicate start-up scheduling.
Prepare and maintain weekend work calendar/duty tech schedule.
Provide PM/FCN due reports to CE to assist in scheduling PM's and FCN's.
Other Duties as assigned
QUALIFICATIONS
High School Diploma or GED
Associate degree or equivalent experience
3-5 years of field services scheduling experience preferred.
Ability to use a personal computer and job-related software.
Excellent communication skills, both written and verbal.
Excellent customer service skills.
Strong resource management skills.
Detail-oriented and strong organization skills.
Proficient in MS Office.
Ability to work and multi-task in a fast-paced environment.
Ability to use general office equipment.
General understanding of or the ability to learn UPS/Power/Battery/Thermal topology and applications.
Experience with software scheduling tools preferred.
PHYSICAL & ENVIRONMENTAL DEMANDS
No Special Physical Requirements
TIME TRAVEL REQUIRED
None
$34k-48k yearly est. Auto-Apply 28d ago
Attendance Management Coordinator
Ability Matters
Dublin, OH
Why Ability Matters is Different:
Are you outgoing and looking to be involved in the community?
Are you dedicated, timely and focused on the success of others?
Ability Matters is a mission driven, high-end agency founded to support people with autism and other neurological disabilities through education, housing, intervention and day services support.
· Over 160 families served
· A team of over 330 professionals
· 191% growth over the last 5 years
· Twice recognized by the Better Business Bureau for Ethics
· Awarded the Diversity in Business Award
· Awarded the SMART 50 for Innovation
Why You'll Love Working Here
Best-in-Class Pay & Benefits
Work-Life Balance
Career Growth & Training
Supportive & Inclusive Culture
Purpose-Driven Work
Position Details
Position Type: Administrative / Coordination
Total Hours: 40 hours weekly
Pay Rate: $20.00 per hour
Shift Differential: Additional $1.00 per hour for weekend shifts worked with individuals
Position Summary
The Attendance Management Coordinator (AMC) plays a critical role in supporting services for individuals with developmental disabilities by managing staff attendance, responding to call-offs, and coordinating coverage to maintain continuity of care. This position works closely with schedulers and leadership to ensure staffing needs are met while following established attendance and coverage protocols.
Scheduled Work Hours
On-Site Shift Coverage (24 hours):
Friday: 3:00 PM - 11:00 PM
Saturday:
7:00 AM - 3:00 PM
3:00 PM - 11:00 PM
Sunday:
7:00 AM - 3:00 PM
3:00 PM - 11:00 PM
Remote Administrative Hours (16 hours):
Remote administrative and on-call support hours are completed over the weekend and aligned with assigned shift coverage.
Ability Matters is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
$20 hourly 32d ago
Floater Behavioral Health Case Manager
Viaquest 4.2
Chillicothe, OH
Floater Behavioral Health Case Manager A Great Opportunity Full-Time Monday - Friday 9am-5pm $18-$21 based on education and experience plus monthly incentive program for exceeding productivity expectations At ViaQuest Psychiatric & Behavioral Solutions we offer unique and individualized care to children, adolescents, adults, the aging population, those with developmental disabilities and those suffering from extreme trauma. Our clients are supported by a team of mental health counselors, social workers, certified nurse practitioners, case managers and psychiatrists to ensure the best outcomes for those we serve. Apply today and make a difference in the lives of the clients we serve!
Responsibilities may include:
Provide Therapeutic Behavioral Services to clients by consulting with a licensed clinician to assist with the individual's needs.
Provide service planning for individualized supports or care coordinator of healthcare, behavioral health, non-healthcare services and development of a treatment plan.
Provide linkage, interventions, treatment options, restoration of daily life skills and crisis prevention services.
Provide services to individual clients or groups of clients.
Promote a positive and cooperative relationship with all outside contacts.
Requirements for this position include:
Must be at least 18 years of age.
High school diploma plus three or more years of relevant field experience or Bachelor's or Master's level degree in a related field.
Related experience or training with mental or behavioral health conditions.
Must have a valid driver's license and reliable transportation.
Willingness to travel throughout assigned service area.
What ViaQuest can offer you:
Comprehensive training.
Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).
Paid-time off.
Premium holiday pay.
Mileage reimbursement.
Flexible scheduling.
Employee referral bonus program.
Monthly productivity incentive bonus program.
About ViaQuest Psychiatric & Behavioral Solutions
To learn more about ViaQuest Psychiatric & Behavioral Solutions please visit
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From Our Employees To You
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Would you like to refer someone else to this job and earn a bonus? Participate in our referral program!
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Do you have questions? Contact us at:
***********************
$26k-31k yearly est. Easy Apply 3d ago
Resident Services Coordinator
Lifestyle Communities, Ltd. 4.2
New Albany, OH
* Job Title: Resident Services Coordinator * Team: Lifestyle Property Management * Team Member Description: Full Time The Team You Will Join: The Property Management team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. As a member of the Lifestyle Communities' Home Team, you'll join a dynamic group of people committed to providing a personalized experience showcasing our vision grounded by our purpose to Build a Connection.
Who You Are:
As the Resident Services Coordinator, you will oversee the day-to-day front leasing desk and resident operations of LC New Albany. This will include but is not limited to working as a team with other assigned Home team members, maintenance, service partners and residents.
* Provides potential residents with information about the community and model home choices and the resident living experience.
* Brings sales-focused energy to the leasing environment to effectively assist all leasing associates after the close of the sale. You will be responsible for the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impacting the move in experience of our newest residents.
* Takes prospective residents through the application and lease process, through move in.
* Assists with new lease applications and related processes and coordinates the renewal lease process for current residents.
* Follows up on resident questions and concerns and supports and assists all customer service efforts in the community.
* Support the aesthetics of the community by maintaining tour path, pre-walking move-in ready homes, assisting with the upkeep of grounds and site cleanliness.
Essential Job Duties & Responsibilities:
* Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.
* Answer and direct all incoming calls
* Regular patrol of the grounds, halls, vacant units, and parking garage.
* Daily inspection of all amenity common areas.
* Verify service work orders; issue appropriate keys/personal escorts for access.
* Assist execution of all new Move In's, resident/tenant services, and direct all activities as the central point of contact.
* Perform services including but not limited to resident assistance, key assist, scanning packages, and package delivery upon request.
* Participate with and help coordinate potential resident events.
* When necessary, help with the training of co-workers.
* Submit service requests in the property management system, necessary building damages or deficiencies found or reported to the Leasing Office.
What You'll Bring:
* High School Diploma
* Previous experience in hospitality, sales, customer service, or leasing operations is preferred.
* Work requires strong attention to detail and accuracy.
* Work requires knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management.
* Work requires the ability to multitask and meet deadlines.
* Work requires proven excellent customer service skills, strong teamwork skills, strong interpersonal, communication, problem-solving skills.
* Ability to learn fair housing regulations required.
* Ability to work weekends, holidays as needed
* Valid driver license
How We'll Take Care of You:
At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs.
Here are just some of the benefits we offer for being part of our team:
* Full Suite of Health Benefits
* Retirement Plan with Company Match
* Competitive PTO policy
* Generous parental and family leave
* Strong Company Culture
* Career Growth Opportunities
* Community Engagement and Volunteerism
LPMLC123
Lifestyle Communities (LC) is an Equal Opportunity Employer.
$37k-49k yearly est. Auto-Apply 16d ago
Assessment Coordinator, Behavioral Health
Cottonwood Springs
Dublin, OH
Full-time, Night Shift
Your experience matters
Columbus Springs Dublin is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Assessment Coordinator joining our team, you're embracing a vital mission dedicated to
making communities healthier
. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
How you'll contribute
An Assessment Coordinator who excels in this role:
Assess walk‑in and phone callers to determine appropriate services or referrals and schedule initial psychiatric assessments for individuals seeking treatment for substance abuse, dual diagnosis, or emotional disorders.
Answer inquiry calls regarding treatment and facility services, present treatment options, document calls, and set appointments for callers seeking treatment.
Collaborate with business office staff to ensure an efficient admission process and refer or triage patients to other treatment sources when appropriate.
Provide clerical support to the Care Coordination Manager and team, including data entry into the electronic record system.
Maintain an appropriate stock of forms and supplies to support the Care Coordination Department.
Check in patient belongings, process consent forms, and coordinate admission paperwork.
Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes.
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement opportunities.
What we're looking for
Applicants should have a high school diploma or GED. Additional requirements include:
Previous experience in a psychiatric health‑care facility with chemical dependency, dual diagnosis, psychiatric, or geriatric patients preferred
Strong clinical assessment skills required.
CPR and de‑escalation certification required within 30 days of hire.
Requires strong customer service and triage skills to manage inquiries and coordinate admissions.
More about Columbus Springs Dublin
Columbus Springs Dublin is a 72-bed behavioral health hospital that has been offering exceptional care to the Dublin community for over 10 years. We are proud to be Accredited by The Joint Commission.
EEOC Statement
“Columbus Springs Dublin is an Equal Opportunity Employer. Columbus Springs Dublin is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
$33k-51k yearly est. Auto-Apply 34d ago
Home Services Coordinator
Life Enriching Communities 3.8
New Albany, OH
Home Services Coordinator
Role Information Schedule: Full-Time: 40 Hours Per Week, Monday - Friday, 8:00AM - 4:30PM with weekends as needed Who We Are
Life Enriching Communities is a not-for-profit organization that provides exceptional everyday experiences for associates and residents in our vibrant senior living communities. Our values of respect, innovation, spirituality, and excellence guide everything we do, fostering a sense of extended family and teamwork within our community. Our residents are exceptional and kind, and our dedicated associates deliver a high level of service with grace and compassion. Join us in making a meaningful difference in the lives of seniors and their families. What You'll Love About Working Here
At Life Enriching Communities, we believe exceptional care begins with an exceptional team. Alongside our warm and welcoming environment, we offer a package of:
Health, Dental, Vision, Life, and Disability benefits
Generous Paid Time Off (PTO)
Retirement Fund with Company Match
On-Site Gym
Advancement opportunities
Beautiful, state-of-the-art facilities
A supportive team culture
Work that truly makes a difference
Excellent patient care ratios that support quality time with residents
You, our Ideal Candidate
You are a compassionate and dependable Home Services Assistant who is committed to supporting residents in their daily routines. You respond quickly to needs, foster meaningful interactions, and bring compassion and professionalism to every interaction in our communities. Responsibilities
Coordinates services provided by Home Service Assistants to meet client's personalized needs
Performs services to meet client's personalized needs
Supports Home Service Assistants to maintain program policies and procedures
Provides administrative support, including (but not limited to):
Scheduling and coordinating home services with clients and associates (including after normal business hours)
Answering phone calls, including emergency (including after normal business hours)
Perform data entry into software systems
Performing monthly billing, completing and submitting insurance paperwork
Generating necessary reports
Ordering and maintaining supplies
Filling medical data and other pertinent information
Maintaining records for Home Services
Requirements
High School Diploma or equivalent preferred
Previous leadership experience
Previous experience in Home Services position, or equivalent
Good computer skills, including use of Microsoft Office and data entry
Must possess a customer service background and orientation
Valid Ohio driver's license required
Life Enriching Communities is an equal opportunity employer committed to workplace diversity and compliance with the applicable provisions of the Americans with Disabilities Act. We are a drug-free and tobacco-free workplace.
$32k-41k yearly est. 20d ago
Residential Life Coordinator
Ohio Wesleyan University 3.6
Delaware, OH
Ohio Wesleyan University, a selective, private, undergraduate liberal arts, residential institution founded in 1842 and located just 20 miles north of Columbus, is seeking candidates for the position of Residential Life Coordinator.
This is a salaried, full-time position with benefits
.
About the candidate:
The ideal candidate will have knowledge of and a working understanding of current best practices of comprehensive residential life programs and residential curriculums. We practice solutions-oriented problem solving
and are looking for someone who can use critical thinking and apply it to problems as they arise. Finally, we are looking for someone who has demonstrated their commitment to inclusion and equity within a diverse
organization, team, and campus community.
About us:
As a four-year residential university, Residential Life is central to the student experience at Ohio Wesleyan University. As such, we strive to make the residential experience transformative and a critical part of the
learning that takes place here. As a department we value equity, care and support of students, collaboration, transparency, and service excellence. We approach our work and solve problems through those lenses.
Job Summary:
As a Residential Life Coordinator (RLC), you will serve in a multifaceted role, meeting the co-curricular needs of a diverse student population. The RLC role is a full-time, 12-month, live-in, student engagement and
success position supervising co-ed residential complexes and serving in an on-call response rotation. Your primary responsibilities include supervision of student staff, administrative management of residential facilities,
supporting students, and implementing the residential curriculum. To excel in this position you will build relationships, apply student development theories and frameworks, and cultivate a community of inclusion and equity.
Responsibilities and duties:
Supervise paraprofessional staff including Resident Assistants (RAs) and Moderators, which includes recruitment, selection, training, evaluation, and ongoing oversight of student staff
Play an active role in the implementation of a residential curriculum
Assist in the adjudication of disciplinary cases as a hearing officer as required by the Coordinator of Student Conduct
Ensure proper safety and maintenance of residential communities
Participate in on-call rotation and coordinate the crisis response actions for Residential Life staff on serious incidents that occur in the residential facilities
Factors contributing success:
Knowledge of and a working understanding of current best practices of comprehensive residential life programs and residential curriculums
You are solution-oriented and practice problem solving and critical thinking
Demonstrated commitment to inclusion and equity within a diverse organization, team, and campus community
Commitment to collaboration with team members and campus partners
Bachelor's degree with 1-2 years of residential life experience or a Master's degree in higher education administration, student personnel, or closely related field
Completed application packets will include:
Cover Letter with salary requirements
Resume or Curriculum Vitae
References will be requested for top candidates
Application review will begin immediately and will continue until the position is filled.
To get started apply here!
NOTE: Employment sponsorship is not available for this position. Applicants must be currently authorized to work in the United States.
What We Offer:
Ohio Wesleyan University offers a rewarding place to work! To discover why OWU should be your next work home, visit our website. Learn more about our benefits at Discover our Benefits. As an equal opportunity
institution, we do not discriminate on any basis including: race, religion, color, culture, national origin, sex and/or sexual orientation, gender, gender identity and/or expression, age, marital status, veteran status, disability
status, economic barriers, or any other legally protected factor.
$47k-57k yearly est. Auto-Apply 59d ago
Full Time Case Manager
McKinley Hall 4.0
Springfield, OH
Job Posting: Case Manager Position Type: Full-Time About Us: McKinley Hall is a leading substance abuse treatment facility dedicated to providing compassionate care and effective treatment solutions to individuals facing addiction. We are seeking a motivated and empathetic Case Manager to join our multidisciplinary team. This role is vital in supporting clients through their recovery journey, ensuring they receive the resources and guidance necessary for lasting change. Key Responsibilities: - Conduct comprehensive assessments to develop individualized recovery plans based on clients' needs and goals. - Coordinate and facilitate access to a range of services, including medical, psychological, and social support. - Monitor client progress, maintaining accurate and detailed case records. - Provide crisis intervention and support as needed, ensuring clients feel safe and understood. - Collaborate with treatment team members to ensure holistic care and continuity of services. - Advocate for clients within the healthcare and community systems to help them access necessary resources. Qualifications: - High School Diploma, associate's degree preferred. - Previous experience in case management, preferably in substance abuse or mental health settings. - Knowledge of addiction treatment and recovery resources. - Strong communication, organizational, and problem-solving skills. - Ability to work collaboratively in a team-oriented environment. - Valid driver's license and reliable transportation is a plus. Benefits: - Competitive salary - Comprehensive health benefits - Retirement plan options - Professional development opportunities - Supportive and dynamic work environment Join us at McKinley Hall and make a meaningful impact in the lives of those we serve!
$29k-36k yearly est. 39d ago
Resident Services Coordinator
Lifestyle Construction Services
New Albany, OH
Job Title: Resident Services Coordinator
Team: Lifestyle Property Management
Team Member Description: Full Time
The Team You Will Join:
The Property Management team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. As a member of the Lifestyle Communities' Home Team, you'll join a dynamic group of people committed to providing a personalized experience showcasing our vision grounded by our purpose to Build a Connection™.
Who You Are:
As the Resident Services Coordinator, you will oversee the day-to-day front leasing desk and resident operations of LC New Albany. This will include but is not limited to working as a team with other assigned Home team members, maintenance, service partners and residents.
Provides potential residents with information about the community and model home choices and the resident living experience.
Brings sales-focused energy to the leasing environment to effectively assist all leasing associates after the close of the sale. You will be responsible for the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impacting the move in experience of our newest residents.
Takes prospective residents through the application and lease process, through move in.
Assists with new lease applications and related processes and coordinates the renewal lease process for current residents.
Follows up on resident questions and concerns and supports and assists all customer service efforts in the community.
Support the aesthetics of the community by maintaining tour path, pre-walking move-in ready homes, assisting with the upkeep of grounds and site cleanliness.
Essential Job Duties & Responsibilities:
Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.
Answer and direct all incoming calls
Regular patrol of the grounds, halls, vacant units, and parking garage.
Daily inspection of all amenity common areas.
Verify service work orders; issue appropriate keys/personal escorts for access.
Assist execution of all new Move In's, resident/tenant services, and direct all activities as the central point of contact.
Perform services including but not limited to resident assistance, key assist, scanning packages, and package delivery upon request.
Participate with and help coordinate potential resident events.
When necessary, help with the training of co-workers.
Submit service requests in the property management system, necessary building damages or deficiencies found or reported to the Leasing Office.
What You'll Bring:
High School Diploma
Previous experience in hospitality, sales, customer service, or leasing operations is preferred.
Work requires strong attention to detail and accuracy.
Work requires knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management.
Work requires the ability to multitask and meet deadlines.
Work requires proven excellent customer service skills, strong teamwork skills, strong interpersonal, communication, problem-solving skills.
Ability to learn fair housing regulations required.
Ability to work weekends, holidays as needed
Valid driver license
How We'll Take Care of You:
At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs.
Here are just some of the benefits we offer for being part of our team:
Full Suite of Health Benefits
Retirement Plan with Company Match
Competitive PTO policy
Generous parental and family leave
Strong Company Culture
Career Growth Opportunities
Community Engagement and Volunteerism
LPMLC123
Lifestyle Communities (LC) is an Equal Opportunity Employer.
$35k-49k yearly est. Auto-Apply 14d ago
Community Coordinator
Capital University 3.4
Columbus, OH
Under the supervision of the Associate Director of Residential & Commuter Life, Community Coordinators promote student learning and success while working collaboratively with other campus departments to maximize the impact of the residential and commuter experience. Responsibilities include providing overall administration of their assigned areas, including enforcement of university regulations/policies, student staff development, educational programming, conflict resolution, and administrative/facilities management. Provides personal, academic, educational, disciplinary, crisis management, and student success coaching services to students through various programs and projects. This is a full-time, on-site position. Community Coordinators live on campus in a furnished apartment. Capital University is a small, private University in Columbus, OH, with approximately 900 residential students and 800 commuter students. The Office of Residential & Commuter Life consists of the Director, Associate Director, three Community Coordinators, Resident Assistants, and a Commuter Student Assistant.
Essential Duties and Responsibilities:
Responsible for day-to-day administration of assigned student population. Responsibilities may include processing room changes, commuter locker requests, completing work orders, auditing keys/area access, creating communications, etc.
Provide personal and academic support to the assigned student population.
Train, supervise, support, and evaluate assigned student staff.
Adjudicate student conduct incidents and implement appropriate sanctions.
Participate in an on-call rotation to provide leadership during emergency or crisis situations, working collaboratively with Public Safety and Facilities.
Manage Student Success cases for assigned student population and support students experiencing barriers to success.
Support all major departmental processes including move-in, student staff selection & training, closing, housing selection, etc.
This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
Required Qualifications:
Bachelor's degree with one year of related work experience in Student Affairs/Development or a related field.
Excellent skills in using Microsoft Office Suite, including Word, Excel, and Outlook. Familiarity with or ability to learn Maxient, E-RezLife, and Ellucian Colleague.
Ability to handle sensitive information and maintain confidentiality.
Ability to solve practical problems and deal with a variety of situations.
Excellent professional verbal and written communication skills.
Preferred Qualifications:
Master's degree in Higher Education, Student Affairs, Counseling, or a related area.
One or more years of supervisory experience.
Ability to work with multiple campus constituents.
Application Process: Interested candidates should submit 1) an updated resume, 2) detailed cover letter, 3) contact information for three professional references. Review of materials will commence immediately and will continue until the positions have been filled. Please upload all requested documents to the drop box on the application.
Capital University is currently unable to sponsor employment Visas or consider candidates who will require Visa sponsorship.
For more information on Capital University, visit our website at ****************
Capital University offers a rich benefits package that includes medical, dental, vision, retirement, family education benefits, short-term and long-term disability, life insurance and free parking.
Capital University is an equal opportunity employer. Capital University does not discriminate on the basis of race, color, national or ethnic origin, sexual orientation, religion, sex, gender, age, disability, veteran status, or other characteristics protected by the law.