Case coordinator job description

At Scranton Law Firm, we work hard to make a difference in our clients’ lives. The hallmark of Scranton Law Firm is quality legal work. From attorneys to legal support staff, every member of our team plays a vital role in delivering the highest quality of service to our clients through aggressive representation. Though the firm was started more than 45 years ago, our mission has always been the same: Fight for the legal rights of the underdog.

Scranton Law Firm’s key asset is our team members. We are seeking talented people who not only want to achieve their individual goals but want to help their fellow team members succeed. We celebrate every win, and we learn from every mistake together.

Scranton Law Firm is looking for case coordinators to join our growing team. Our case coordinators are highly organized individuals who work on a variety of cases. Litigation case coordinators support our paralegals and attorneys by gathering and organizing all the important documentation and records related to a client’s case. The ideal candidate is interested in getting into the legal profession and is eager to learn more about personal injury.

What You Will Be Doing

• Order medical and billings records, police reports, and other supporting documentation in preparation of settlement demand.
• Request auto policy limits, property damage estimates and photographs, and other pertinent information.
• Organizes, reviews, summarizes and prepares medical records, wage loss information and other documentation for settlement demand.
• Composes and types routine correspondence; proofreads and edits various documents.
• Prepares outgoing mail and correspondence, including email and faxes.

What You Should Have

• Strong communication and organizational skills
• 2+ Years of Legal Work Experience (Personal Injury Preferred)
• Technical skills including experience with Microsoft Office Suite, Case Management Software and other databases
• Bachelor’s Degree with an interest in pursuing a paralegal certificate
• Spanish is a big plus.

If this sounds like you, please submit a cover letter and resume

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Schedule 1: Part-Time: Monday - Friday, 3 hours/day - Approximately 60 Hours/Month

Schedule 2: Part-Time: Saturday and Sunday, 5 hours/day - Approximately 40 Hours/Month

About Us

The KonTerra Group exists to support the health and effectiveness of organizations and their people. With a focus on supporting organizations working in challenging environments, we develop solutions that sharpen clarity, strengthen resilience, and incorporate learning in the workplace such as short-term counseling, critical incident management services, executive coaching, organizational resilience and more. Our government, NGO and private sector clients are diligently supported by a team of seasoned professionals who are passionate about the work we do.

The Opportunity

The Account Management team with the Staff Care & Resilience (SCR) practice is responsible for the overall management, satisfaction, retention, and day-to-day support of our clients. Our approach to account management is as unique as our client base. Our Account Managers employ a unique blend of relationship management, project management, and superior client care to deliver outstanding service to clients who are doing some of the most important work in the world.

This is a remote role that requires a strong internet connection and a quiet, professional working space. It will generally operate during Eastern Standard business hours and perform these, and other essential duties as required:

What You'll Do

The Case Coordinator position is a “front-line” service position on the Clinical Operations team, responsible for providing assistance to clients who are requesting short-term counseling services. Working with both internal and external clients to deliver outstanding service, the Case Coordinator will:

• Act as an initial point of contact for clients requesting counseling services, providing education about KonTerra’s ERP/EARP services.
• Connect clients with mental health professionals, matching clinical expertise and using jurisdictional guidelines
• Provide same-day response for case inquiries
• Track and manage activity in the case management system
• Participate in meetings and training as required.

The Skills and Experience You'll Need

• Customer Service and/or Case Coordination experience in a medical or mental health environment
• Experience using case management systems
• Strong record-keeping and data entry/management experience
• Experience using Google Workspace (Docs, Sheets, Groups, etc.)

Your Application Will Stand Out If You Have

• Previous experience working virtually/remotely
• Fluency in two or more languages

The KonTerra Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

64617BRJob Posting Title:Case Coordinator-South RegionDepartment:Pediatric Physician's OrganizationAutoReqId:64617BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:ClinicalJob Posting Description:This Case Coordinator/Community Health Worker (CHW) - will be responsible for:

+ Helping patients and their families to navigate and access community services, other resources, and adopt healthy behaviors and is based out of the PPOC South Office. The covered areas include cities and towns in the south region of Massachusetts for pediatric patients cared for in Boston Children's Pediatric Physician Organization at Children's (PPOC) member practices.

+ Supporting providers and other members of the Patient Centered Medical Home team through an integrated approach to care management and community outreach at the direction of the Program Manager, High Risk Care Management.

+ As a priority, activity will promote, maintain, and improve the health of patients and their family. Provide social support and informal counseling, advocate for individuals and community health needs, and provide services as needed.

+ Community outreach, such as home visits and health screenings are integral to the work of the CHW and Spanish language fluency is preferred to meet the needs of our families.

+ Providing focused interventions for targeted patient populations, including, but not limited to: asthma; depression/anxiety; reproductive health/ high risk pregnancy care.
To qualify, you must have:

+ A high school level of educational development and one to two years of previous experience.

+ The analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.

+ The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

+ Spanish bilingual preferred.

+ Must be willing to work in the south region of Boston.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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Office/Site Location:WellesleyRegular, Temporary, Per Diem:Regular