Case coordinator resume examples from 2025
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How to write a case coordinator resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in case coordinator-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These tips will help you demonstrate why you are the perfect fit for the case coordinator position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a case coordinator resume:
- Patients
- Social Work
- Customer Service
- Home Health
- Community Resources
- Patient Care
- Data Entry
- Discharge Planning
- Crisis Intervention
- Child Abuse
- Medicaid
- Strong Customer Service
- Mental Health
- Substance Abuse
- HIPAA
- Management System
- Developmental Disabilities
- Psychosocial Assessments
- CPT
- Medical Services
- Payer Research
- Program Inquiries
- Mental Illness
- CMS
- Law Enforcement
- Insurance Benefits
- Social Security
- Inbound Calls
- Support Services
- Hippa
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write case coordinator experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are great bullet points from case coordinator resumes:
Work history example #1
Case Coordinator
Verizon
- Diagnosed and troubleshoot customer needs to ensure prompt resolution, while providing customers with high quality service with a personal touch.
- Maintained written and verbal communication with customers concerning account status, and status of resolution for escalated issues.
- Conducted Tier 1, and 2 troubleshooting to diagnose and resolve cellular technical issues for federal and state/local government accounts.
- Supervised 25 coordinators on lean initiatives at eliminating waste and streamlining processes and procedures.
- Audited three-customer internet portals looking for billing errors, and usability issues.
Work history example #2
Case Manager
Lexington County Health Service District
- Utilized knowledge on Medicare/Medicaid guidelines and regulations.
- Educated donors on post donation follow-up care instructions and maintain communications post-donation care.
- Received training in Gender Responsiveness, Domestic Violence, COD, Trauma Informed and Cross Cultural Awareness.
- Used InterQual and Canopy programs to ensure appropriate admit status for each OR patient.
- Monitored ongoing educational plans and attended IEP meetings
Work history example #3
Case Coordinator
WellCare Health Plans
- Completed MDS 3.0 Training Maintain ongoing communication with all disciplines; physicians, dietary and rehab.
- Managed the operations, dynamic care needs, and budget of a large assisted living facility.
- Maintained client confidentiality at all times, as outlined by HIPAA, State, Federal, and Registry policies.
- Performed CPT and ICD-9 coding to ensure that all claims were accurately coded prior to the claimant's exam.
- Developed determination recommendations that resolve member and provider disputes.
Work history example #4
Registrar
Baptist Medical Center
- Interviewed patients in very stressful situations, such as the Trauma Center.
- Utilized ICD-9 coding to bill patients appropriately
- Reviewed CPT coding, researched insurance payments and if necessary posted to correct accounts.
- Coordinated all radiology authorizations from physicians and insurance companies, adhering to appropriate CPT codes.
- Demonstrated ability to accurately prepare and analyze reports and make recommendations on appropriate processes using a Trauma Registry.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Master's Degree in psychology
University of Central Florida, Orlando, FL
2007 - 2008
Highlight your case coordinator certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your case coordinator resume:
- Certified Nurse Assistant (CNA)
- Certified Medical Administrative Assistant (CMAA)
- Certified Medical Interpreter - Spanish (CMI)
- Registered Medical Assistant
- Certified Medical Office Manager (CMOM)
- Nationally Certified Medical Office Assistant (NCMOA)
- Medication Aide Certification (MACE)