What does a case coordinator do?
A case coordinator is responsible for assisting patients and families in receiving high-quality health care services, coordinating with medical institutions and professionals for medications and residential care resources. Case coordinators must have excellent communication and organizational skills, especially in reviewing patients' documents and insurance details for hospital admissions. For case coordinators employed in the community office, they also facilitate planning health care programs and activities to educate people about health awareness and management.
Case coordinator responsibilities
Here are examples of responsibilities from real case coordinator resumes:
- Manage quality control record keeping by coordinating the QA retains system to maintain documentation on all complete production jobs.
- Maintain national staffing Microsoft SharePoint site in order to manage staffing requisitions and available resources for business needs
- Direct clients to resources need to transition into HUD home ownership program.
- Craft a``problem and solution"PowerPoint that allows the department to pull directly from as slides are need.
- Work effectively with HUD representatives to provide supervision, assessment and reporting for enhance voucher assistance, FEMA /DHAP client.
- Comply with HIPAA regulations to ensure patient confidentiality.
- Maintain customer/patient confidentiality according to HIPPA and company standards
- Utilize InterQual criteria for concurrent medical record review.
- Support case management, specializing in vocational and rehabilitation services.
- Collaborate with CPT medical staff to develop safety recommendations for children and adolescents.
- Provide program requirements and guidelines and educate customers on approval process using HIPPA guidelines.
- Facilitate appropriate rehabilitation treatment and follow-up care for chemically dependent children and family members.
- Monitor Medicaid documentation and charting to ensure appropriate care are provided and maximum reimbursement obtain.
- Initiate requirement for daily clinical updates from non-VA facilities and complete appropriate reviews using InterQual criteria.
- Review patients medical records and tab pertinent information for physician to review prior to veterans medical examination.
Case coordinator skills and personality traits
We calculated that 18% of Case Coordinators are proficient in Patients, Social Work, and Customer Service. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.
We break down the percentage of Case Coordinators that have these skills listed on their resume here:
- Patients, 18%
Interviewed patients to obtain medical information pertaining to imminent cardiovascular surgery, weight and height measurements and vital signs.
- Social Work, 14%
Provided social work/home based services to senior citizens enrolled in a comprehensive care management program.
- Customer Service, 8%
Provided excellent customer service to veterans seeking the assignment of disability benefits related to their service in the military.
- Home Health, 5%
Assisted the Human Resources Department in recruitment of Home Attendants, Home Health Aides and Personal Care Aides for the Agency.
- Community Resources, 5%
Performed identification assessment, referral, follow-up, advocacy, monitoring of outcomes and collaboration with military and civilian community resources.
- Patient Care, 4%
Facilitated requests from carrier/injured worker; communicating with assigned physician as well as insurance carriers for best patient care.
Most case coordinators use their skills in "patients," "social work," and "customer service" to do their jobs. You can find more detail on essential case coordinator responsibilities here:
Compassion. To carry out their duties, the most important skill for a case coordinator to have is compassion. Their role and responsibilities require that "social and human service assistants often work with people who are in stressful and difficult situations." Case coordinators often use compassion in their day-to-day job, as shown by this real resume: "provided compassionate rapport with clients and a strong working relationship with social workers and case managers. "
Time-management skills. Many case coordinator duties rely on time-management skills. "social and human service assistants often work with many clients," so a case coordinator will need this skill often in their role. This resume example is just one of many ways case coordinator responsibilities rely on time-management skills: "maintained heavy patient caseload in often stressful circumstances, meeting tight deadlines when necessary for patient care. "
Communication skills. Another skill that relates to the job responsibilities of case coordinators is communication skills. This skill is critical to many everyday case coordinator duties, as "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." This example from a resume shows how this skill is used: "maintain open communication with medicaid field office, department of health and senior services state liaisons and home health agencies"
Interpersonal skills. case coordinator responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "social and human service assistants must make their clients feel comfortable discussing sensitive issues." This resume example shows what case coordinators do with interpersonal skills on a typical day: "provide superior customer service and interpersonal skills. "
Organizational skills. A commonly-found skill in case coordinator job descriptions, "organizational skills" is essential to what case coordinators do. Case coordinator responsibilities rely on this skill because "social and human service assistants must often complete lots of paperwork and work with many different clients." You can also see how case coordinator duties rely on organizational skills in this resume example: "included were oif/oef veterans interfaced with veterans, providers, and organizational clients monitored the exam process"
Problem-solving skills. While "problem-solving skills" is last on this skills list, don't underestimate its importance to case coordinator responsibilities. Much of what a case coordinator does relies on this skill, seeing as "social and human service assistants help clients find solutions to their problems." Here is a resume example of how this skill is used in the everyday duties of case coordinators: "screen victims of domestic violence and evaluate their needs while providing information for their safety and reporting solutions. "
The three companies that hire the most case coordinators are:
- St. Coletta of Wisconsin27 case coordinators jobs
- SAFY20 case coordinators jobs
- Sedgwick LLP9 case coordinators jobs
Choose from 10+ customizable case coordinator resume templates
Build a professional case coordinator resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your case coordinator resume.
Compare different case coordinators
Case coordinator vs. Volunteer program coordinator
A volunteer program coordinator usually works for non-profit organizations where they are primarily in charge of managing and coordinating all volunteer related aspects of events and programs. It is their responsibility to oversee recruitment and training processes from planning to execution, supervise all volunteers, set schedules and objectives, and ensure operations adhere to guidelines and policies. Moreover, as a volunteer program coordinator, it is essential to lead and encourage staff to reach goals, resolving issues should any arise.
These skill sets are where the common ground ends though. The responsibilities of a case coordinator are more likely to require skills like "patients," "social work," "customer service," and "home health." On the other hand, a job as a volunteer program coordinator requires skills like "public speaking," "community outreach," "child care," and "community services." As you can see, what employees do in each career varies considerably.
The education levels that volunteer program coordinators earn slightly differ from case coordinators. In particular, volunteer program coordinators are 1.4% less likely to graduate with a Master's Degree than a case coordinator. Additionally, they're 1.1% more likely to earn a Doctoral Degree.Case coordinator vs. Support services coordinator
Support Services Coordinators are responsible for leading the administrative and deployment of a staff team. Their duties include preparing presentation documents, preparing and processing expense and budget reports, answering phone and emails, and arranging meetings. They also provide direction in the learning and development needs of staff. A Support Service Coordinator will work to ensure quality assurance is met within services and ensure the inclusion and support of employees within an organization.
In addition to the difference in salary, there are some other key differences worth noting. For example, case coordinator responsibilities are more likely to require skills like "home health," "discharge planning," "child abuse," and "medicaid." Meanwhile, a support services coordinator has duties that require skills in areas such as "basic math," "windows," "cleanliness," and "taking care." These differences highlight just how different the day-to-day in each role looks.
On average, support services coordinators earn a lower salary than case coordinators. Some industries support higher salaries in each profession. Interestingly enough, support services coordinators earn the most pay in the government industry with an average salary of $48,629. Whereas case coordinators have higher pay in the finance industry, with an average salary of $41,850.In general, support services coordinators achieve similar levels of education than case coordinators. They're 0.2% less likely to obtain a Master's Degree while being 1.1% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for case coordinators in the next 3-5 years?
Debra Minsky-Kelly
Director of Field Education / Clinical Assistant Professor of Social Work, Carthage College
Case coordinator vs. Children's program coordinator
A children's program coordinator is someone who develops programs for children and toddlers. The children's program coordinator creates child-centered programs to educate and entertain children and infants. The children's program coordinator evaluates children's participation in such programs, provides support, and works with parents to look after their children. The children's program coordinator also ensures the health and safety of the participants, and connects the kids and parents to various support organizations to resolve issues and problems that may be encountered.
The required skills of the two careers differ considerably. For example, case coordinators are more likely to have skills like "customer service," "home health," "patient care," and "data entry." But a children's program coordinator is more likely to have skills like "public health," "community outreach," "cpr," and "childhood."
Children's program coordinators make a very good living in the manufacturing industry with an average annual salary of $41,009. On the other hand, case coordinators are paid the highest salary in the finance industry, with average annual pay of $41,850.When it comes to education, children's program coordinators tend to earn similar degree levels compared to case coordinators. In fact, they're 3.0% more likely to earn a Master's Degree, and 0.4% more likely to graduate with a Doctoral Degree.Case coordinator vs. Youth program coordinator
A youth program coordinator is in charge of implementing, developing, and evaluating programs for the community youths. Youth program coordinators identify community youths' interests and requirements and find organizations or resources to help them. As a youth coordinator, you'll need to have basic computer knowledge and be a very organized person. Also, you need to have excellent expertise in time management and office administration as these are vital to this job's success.
Types of case coordinator
Updated January 8, 2025
