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Become A Case Management Coordinator

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Working As A Case Management Coordinator

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $38,280

    Average Salary

What Does A Case Management Coordinator Do At Sysco Corp

* Accurate and timely setup of vendor & customer agreements.
* Including ‘SPIN’, CPAS and other agreements as needed
* Accurate and timely setup/maintenance of all Price Rules, Bid Rules, and Validation rules for ALL customers including setup/maintenance of groups, group ID’s, item groups and National ID’s
* Conduct audits of Master Distribution Agreements, Price Rules, Bid Rules, CPAS and Vendor agreements including verifying margins or markups and frequency; all LCC and CMU customers with audit verification privileges must be audited annually and those with no audit verification privileges must be audited once every two years; compile audit information in a report format for distribution to the appropriate SYSCO personnel
* Review and research issues on reporting, review daily below A/P report, New account report, New Item report, Multiple Deals report, Appropriation report, Unclaimed Billback report, Expiring Deals report, and other reports as needed
* Accurate and timely review, maintenance and issue of CPAS payments; ensure weekly CPAS posting is completed
* Work closely with Sales Management and Merchandising Departments on issues related to Contracts, Agreements and any pricing issues
* Engage in such other related activities and special projects as may be required or assigned
* Maintain attendance standards as set by the company

What Does A Case Management Coordinator Do At Texas Employer

* Disaster Case Management Coordinator will provide guidance and coordination for case managers working directly for GCLTRG, make case assignments, monitor cases carried by case managers, and identify clusters of clients by needs, eligibility, and time frames, and report to the DCM Supervisor as requested.
* DCM Coordinator will also schedule Cases from any agency providing case management services partnered with GCLTRG and prepare documentation to be presented to the Unmet Needs Committee.
* May also manage Client Cases to ensure continuity of service.
* Key Responsibilities: Collect information on resources available, learn how to access assistance for survivors and know each partner agency s priorities, deadlines and requirements.
* Maintain master database of case files agency assigned, progress reported and CBDRG status of each case Follow up on commitments made to survivors by case managers Identify and schedule training as appropriate Brief case managers regarding changes in programs, policies, procedures and resources Assign case manager as soon as possible if an urgent or emergency need becomes known Watch for signs of stress in case managers Other related duties as may be assigned Internal: Liaison with case managers

What Does A Case Management Coordinator Do At Toys'r'Us, Inc.

* Ensures proper processing of all Order Management activities (see below)
* Manages all Order Management reporting and follow up
* Promotes department goals:
* Sales & profit
* Guest service excellence
* SLA (Service Level Agreement) / Fill Rate
* Trains all Team Members on all Order Management activities, such as:
* Guest Fulfillment Systems (GFS)
* In Store Pick Up (ISPU)
* Alternate Store Pick Up (ASPU)
* Ship from Store (SFS)
* Ship to Store (S2S)
* Layaway
* Rain Checks
* Store Ordering System (SOS)
* Pre-sells
* Exhibit an ownership attitude by promoting partnerships with store management.
* Proficient in decision making and problem solving skills
* Able to effectively follow-up with Team Members as needed and provide appropriate feedback
* Performs eLearning coaching verifications with all Team Members.
* Conduct training for administrative procedures:
* Intranet
* Inventory screens
* RF applications
* Provide input and assistance to Store Manager in motivating, evaluating, coaching and counseling Team Members.
* Involved in scheduling for department Team Members; provides feedback and suggestions to management team to optimize department coverage.
* Review e-mail, Impact Planner, Order Management Dashboard, “R” Numbers, ISPU Customer Service report, sales reports and metrics (GFS, S2S, Raincheck, RF alerts).
* Execute all safety and Asset Protection standards.
* Responsible for incorporating training programs and business objectives

What Does A Case Management Coordinator Do At Comcast

* Provides assistance with all troubleshooting for BPC, Customer Account Executives, and fellow employees to allow successful completion of customer orders.
* Updates all necessary applications with customer related information.
* Provides coaching documentation to cross-functional areas associated with work order non-compliance and customer impacting order fulfillment.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Core Responsibilities:
* Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
* Review contract and validate services with customer to ensure accuracy.
* Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
* Navigates through multiple systems to build, track, and monitor orders.
* Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
* Meet scorecard productivity/quality metrics.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned

What Does A Case Management Coordinator Do At Valley View Medical Center

* Monitor and lead the communication processes; ensure Case Managers and other staff follow communication protocols, processes, and procedures.
* Serve as the CURP Coordinator for Blue Cross Blue Shield of Alabama; maintain an up-to-date knowledge of guidelines and ensure the Case Management staff is informed of new or revised guidelines.
* Serve as the primary liaison between designated commercial payors and St.
* Francis Hospital.
* Ensure authorization numbers are available for claims reimbursement by the Business Office.
* Facilitate and coordinate request for appeals and denial decisions for inpatient cases.
* Assist with Case Manager patient assignment.
* Assist the Medical Consultant with obtaining clinical and discharge planning information; assist with communication to Physicians and other staff.
* Notify all Medicare HMO’s of admissions to the hospital; provide required information as needed.
* Notify commercial payors.
* Monitor and maintain the Hospitals compliance with issuance of Medicare notices.
* Communicate claim authorization and denial information to the appropriate Case Manager.
* Document activities and information in the database system; log communications and activities to include authorizations and denials.
* Aide the Hospital Appeals Coordinator; provide all necessary information.
* Provide discharge, dispositions, and admittance dates upon request.
* Provide authorizations and denial information to multiple physician offices.
* Document surgery authorizations and denials, and approval stipulations; notify/follow up with Registration when are not documented as required.
* Coordinate the department work schedule.
* Monitor the budget and monthly expenditures; aide the Director in maintaining the budget and budgetary planning.
* May work on one or more project, or serve as a contributing member of a project team.
* Lead the day-to-day activities of the Case Management area.
* Provide leadership and direction to members of the department, performing those responsibilities in accordance with the Hospitals’ policies and applicable laws.
* May provide input during interviewing, hiring, planning, assigning or directing work, and appraising performance.
* Other duties as assigned or required

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How To Become A Case Management Coordinator

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.


Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 


Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.


For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Case Management Coordinator jobs

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Case Management Coordinator Career Paths

Case Management Coordinator
Director Of Case Management Managing Director Property Manager
Assistant Vice President
7 Yearsyrs
Registered Nurse Supervisor Nursing Director Case Manager
Career Manager
6 Yearsyrs
Registered Nurse Case Manager Nursing Director
Case Manager
5 Yearsyrs
Career Coordinator Therapist
Clinical Director
9 Yearsyrs
Director Of Case Management Social Worker Clinical Supervisor
Clinical Manager
8 Yearsyrs
Clinical Social Worker Clinical Supervisor Nursing Director
Clinical Services Director
11 Yearsyrs
Office Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Project Manager Information Technology Project Manager Senior Manager
Director Of Sales
10 Yearsyrs
Registered Nurse Supervisor Case Manager Social Worker
Director Of Social Services
6 Yearsyrs
Program Director General Manager
District Manager
7 Yearsyrs
Billing Specialist Accounts Receivable Specialist Accountant
Finance Manager
7 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Billing Specialist Licensed Practical Nurse Occupational Health Nurse
Health Services Manager
7 Yearsyrs
Registered Nurse Case Manager Clinical Manager
Nursing Director
9 Yearsyrs
Program Director Service Director
Operations Director
9 Yearsyrs
Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Case Manager Program Coordinator
Program Manager
8 Yearsyrs
Clinical Social Worker Program Director Trainer
Sales Manager
5 Yearsyrs
Career Coordinator Program Manager
Senior Manager
10 Yearsyrs
Case Manager Program Manager
Senior Project Manager
12 Yearsyrs
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Case Management Coordinator Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Mandarin

  • Chinese

  • Portuguese

  • Cantonese

  • German

  • Russian

  • Italian

  • Arabic

  • Swedish

  • Vietnamese

  • Carrier

  • Sami

  • Hindi

  • Korean

  • Ukrainian

  • Yoruba

  • Norwegian

  • Armenian

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Case Management Coordinator

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Case Management Coordinator Education

Case Management Coordinator

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Real Case Management Coordinator Salaries

Job Title Company Location Start Date Salary
Commodity Coordinator-Supply Management Celanese Corporation Dallas, TX Sep 13, 2010 $85,842
Qualilty Management Coordinator Suburban Hospital, Member of John Hopkins Medicine Bethesda, MD May 07, 2010 $80,000
Case Management Coordinator Balmoral Nursing Home Chicago, IL Sep 17, 2010 $54,000
Case Management Coordinator The Grove North Living & Rehab Center Skokie, IL Sep 17, 2010 $54,000
Hotel Management Coordinator Veracity Development New York, NY Sep 01, 2009 $54,000
Hotel Management Coordinator Veracity Development LLC New York, NY Sep 01, 2009 $54,000
Hotel Management Coordinator Veracity Development LLC New York, NY Sep 04, 2009 $54,000
Resettlement and Case Management Coordinator Ascentria Community Services, Inc. Worcester, MA Sep 21, 2015 $53,851
Case Management Coordinator Lutheran Social Services of New England, Inc. Worcester, MA Oct 01, 2013 $41,600
Case Management Coordinator Lutheran Social Services of New England, Inc. Worcester, MA Sep 25, 2013 $41,600
Substance Abuse and Behavioral Disorder Case Manag Santa Maria Hostel, Inc. Houston, TX Jan 17, 2012 $32,000 -
Substance Abuse and Behavioral Disorder Case Manag Santa Maria Hostel, Inc. Houston, TX Jan 19, 2012 $32,000 -

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Top Skills for A Case Management Coordinator


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Top Case Management Coordinator Skills

  1. Procedures
  2. Safety
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Remain knowledge of areas including medical procedures/policies, protocols, and state/federal directives.
  • Ensured OHSA standards were met, part of safety and health committee, part of committee to improve employee morale.
  • Performed general administrative duties; filing, record management, data entry, mail sorting and distribution.
  • Audit client accounts, services and financial records to ensure accuracy and consistency.
  • Provide customer service by coordinating appropriate support services to Medicaid and Medicaid/Medicare enrolled clients through socioeconomic and somatic health assessments.

Top Case Management Coordinator Employers

Case Management Coordinator Videos

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