How to hire a case management coordinator

How to hire a case management coordinator, step by step

Here's a step-by-step case management coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a case management coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new case management coordinator
• Step 8: Go through the hiring process checklist

What does a case management coordinator do?

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1. Identify your hiring needs

   Before you start hiring a case management coordinator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a case management coordinator to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a case management coordinator that fits the bill.

   This list shows salaries for various types of case management coordinators.

   Type of Case Management Coordinator	Description	Hourly rate
   Case Management Coordinator	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$15-31
   Volunteer Program Coordinator	A volunteer program coordinator usually works for non-profit organizations where they are primarily in charge of managing and coordinating all volunteer related aspects of events and programs. It is their responsibility to oversee recruitment and training processes from planning to execution, supervise all volunteers, set schedules and objectives, and ensure operations adhere to guidelines and policies... Show more	$14-26
   Community Service Coordinator	The community service coordinator is someone who works with a community for its betterment. The community service coordinator brings all welfare services to the community and connects people who need welfare to receive benefits... Show more	$14-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Social Work
   • Patients
   • Customer Service
   • Patient Care
   • Care Coordination
   • Discharge Planning
   • Risk Management
   • Data Entry
   • Mental Health
   • Foster Care
   • Community Resources
   • Home Health
   • Social Services
   • Crisis Intervention

   Check all skills

   Responsibilities:

   • Manage caseload by providing care coordination to individuals with a primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services.
   • Discharge planning including but not limit to rehabilitation, durable medical equipment and home healthcare.
   • Provide counseling support to clients with mental illness, HIV/AIDS, autism, and handicaps.
   • Act as medical resource for appeals function.
   • Input client's information into HMIS portal database.
   • Design custom reports within AVAYA CMS used to assist with forecast and staff implementation.

   More case management coordinator duties

3. Make a budget

   Including a salary range in your case management coordinator job description is one of the best ways to attract top talent. A case management coordinator can vary based on:

   • Location. For example, case management coordinators' average salary in new hampshire is 45% less than in district of columbia.
   • Seniority. Entry-level case management coordinators 49% less than senior-level case management coordinators.
   • Certifications. A case management coordinator with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a case management coordinator's salary.

   Average case management coordinator salary

   $47,063yearly

   $22.63 hourly rate

   ---

   Entry-level case management coordinator salary

   $33,000 yearly salary

   Updated December 20, 2025

   Average case management coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$63,484	$31
   2	Hawaii	$63,281	$30
   3	California	$57,309	$28
   4	New York	$56,110	$27
   5	Illinois	$55,148	$27
   6	Alaska	$52,750	$25
   7	New Jersey	$51,285	$25
   8	Virginia	$49,317	$24
   9	Colorado	$48,928	$24
   10	Texas	$48,864	$23
   11	Arizona	$46,095	$22
   12	Pennsylvania	$45,507	$22
   13	Florida	$45,276	$22
   14	Nebraska	$44,858	$22
   15	Minnesota	$42,724	$21
   16	Indiana	$42,330	$20
   17	Georgia	$41,104	$20
   18	Utah	$40,814	$20
   19	Massachusetts	$40,512	$19
   20	Kentucky	$38,382	$18

   Average case management coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Citi	$71,781	$34.51	19
   2	Los Alamos National Laboratory	$67,032	$32.23	3
   3	Cook Children's Medical Center	$64,878	$31.19	25
   4	Bloomberg	$64,309	$30.92	9
   5	UCSF Benioff Children's Hospital	$63,661	$30.61
   6	City of San Antonio	$62,907	$30.24	3
   7	Hca Hospital Services Of San Diego	$61,506	$29.57
   8	TALENT Software Services	$60,821	$29.24
   9	St. John's Episcopal Hospital	$60,716	$29.19	3
   10	One Brooklyn Health	$59,350	$28.53
   11	Cedars-Sinai	$58,495	$28.12	43
   12	Stantec	$58,239	$28.00	31
   13	Control Risks	$57,621	$27.70
   14	Loma Linda University Health	$57,278	$27.54	17
   15	Hawaii Pacific Health	$57,054	$27.43	8
   16	VIVA USA	$56,963	$27.39
   17	RWJBarnabas Health	$56,284	$27.06	17
   18	Tenet Healthcare	$56,175	$27.01	87
   19	PHMC	$53,488	$25.72	15
   20	University of Nevada, Reno	$53,285	$25.62	12

4. Writing a case management coordinator job description

   A job description for a case management coordinator role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a case management coordinator job description:

   Case management coordinator job description example

   The Amazing Customer Service Representative team in Gdansk is now hiring! The team is built of 75 Customer Service Representatives, 5 team leaders and 1 manager. They are a pretty big team, however, the atmosphere is friendly, sociable and positive. If you speak German and English and you like to work with other people - this might be something for you!
   What You Will Be Doing at Arrow?
   
   Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load, the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representative also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
   Order to Invoice process.Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail).Order Management.Managing and handling of all relevant backlog alerts.Managing and responding to all requested customer backlog changes.Close cooperation with other departments like Sales, Asset and Logistics.Driving On-Time-Delivery performance in line with customer and company goals.Generating customer satisfaction.Driving efficiency.
   
   What Are We Looking For?
   German on min C1 level + English on B2 level (both spoken and written).Good knowledge of MS Office, Excel is a plus.Customer Service, Order Management or Sales experience.Accountability.Communication and coordination skills Customer-oriented attitude Team player.
   
   What is in it For You?
   
   Permanent contract with 3 months probation period.Relocation package.Interesting career development opportunities in a quickly growing environment. Premium Medical Care program + Dental Package.MyBenefit System (including MultiSport Card & vouchers).Dynamic environment with a friendly work atmosphere.Fully remote recruitment process.
   
   Our story
   
   As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.
   
   Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.
   
   Location:
   PL-Gdansk, Poland (Aleja Grunwaldzka) 40 Hrs
   
   Time Type:
   Full time
   
   Job Category:
   Sales

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right case management coordinator for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your case management coordinator job on Zippia to find and recruit case management coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit case management coordinators, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new case management coordinator

   Once you've decided on a perfect case management coordinator candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new case management coordinator first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a case management coordinator?