Case management coordinator job description

The Amazing Customer Service Representative team in Gdansk is now hiring! The team is built of 75 Customer Service Representatives, 5 team leaders and 1 manager. They are a pretty big team, however, the atmosphere is friendly, sociable and positive. If you speak German and English and you like to work with other people - this might be something for you!
What You Will Be Doing at Arrow?

Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load, the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representative also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
Order to Invoice process.Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail).Order Management.Managing and handling of all relevant backlog alerts.Managing and responding to all requested customer backlog changes.Close cooperation with other departments like Sales, Asset and Logistics.Driving On-Time-Delivery performance in line with customer and company goals.Generating customer satisfaction.Driving efficiency.

What Are We Looking For?
German on min C1 level + English on B2 level (both spoken and written).Good knowledge of MS Office, Excel is a plus.Customer Service, Order Management or Sales experience.Accountability.Communication and coordination skills Customer-oriented attitude Team player.

What is in it For You?

Permanent contract with 3 months probation period.Relocation package.Interesting career development opportunities in a quickly growing environment. Premium Medical Care program + Dental Package.MyBenefit System (including MultiSport Card & vouchers).Dynamic environment with a friendly work atmosphere.Fully remote recruitment process.

Our story

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

Location:
PL-Gdansk, Poland (Aleja Grunwaldzka) 40 Hrs

Time Type:
Full time

Job Category:
Sales

You could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Assist with the administration and communication of Centene's Leave of Absence program.

Prepare and maintain reports to track employees on leave to ensure timely and accurate administration of employees on a leave of absence
Audit data within HR and Payroll systems to confirm and track leaves of absence

Monitor leave of absence administrator daily status reporting and reconcile data between Centene and leave of absence administrator

Assist with the testing and implementation of modified leave of absence internal administration processes

Coordinate the delivery of applicable leave of absence communications with employees, managers, HR business partners and leave of absence administrator; including written and verbal notifications

Serve as the point of contact to HR business partners, payroll, managers, and external vendors to ensure timely notification of leaves of absence

Education/Experience:

Bachelor's degree in Human Resources, Business Administration or equivalent experience. 0-2 years of human resources, leave management, disability studies, or benefits experience. Knowledge of absence management related concepts and practices such as FMLA and ADAAA. Experience with Microsoft Office applications, including Excel, Word and PowerPoint. Experience in HRIS systems, particularly related to HRMS, disability and payroll systems preferred. Exposure to Workday preferred.

License/Certification:

PHR or SPHR preferred.

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

**TITLE:** Absence Management Coordinator

**LOCATION:** Orlando, Florida

**REQNUMBER:** 1373272

Planned Parenthood of Greater New York is seeking a Case Management Coordinator to join our Project Street Beat team. This is a full-time position located in New York City at the Project Street Beat offices in the Bronx.

Provides support to Director of Care Management in the day-to-day operations of HIV care coordination, harm reduction and supportive services for Project Street Beat (PSB). Coordinates case management service delivery and ensures the quality of service delivery and documentation meets the standards of PPGNY and funders. Provides supervision for Case Managers and Engagement Specialists, as well as case management services when case managers are unavailable.

This is an exciting and important time at Planned Parenthood of Greater New York . We are building on our strength with dynamic new leadership, talented staff members, engaged donors and activists, and amazing community partners. We are determined to thrive and grow in these times of transition and resistance.

Planned Parenthood of Greater New York (PPGNY) stands strong as a trusted provider of sexual and reproductive health (SRH) care, an accurate source of sexual health information, and a steadfast partner in the ongoing fight to achieve sexual and reproductive justice, especially health and racial equity. Working at PPGNY is more than a job. It is an opportunity to help ensure that all New Yorkers have access to affordable, high-quality sexual and reproductive health care and evidence-based education programming so they can lead healthy lives and fulfill their dreams. We approach our work through a reproductive justice lens, seeking to break down the barriers that prevent individuals from accessing the health care and information they need and deserve.

What the Case Management Coordinator does:Program and Office SupportProvides support to Associate Director of Case Management in the day-to-day planning and implementation of case management services;Ensures supervisees meet individual service delivery targets each month. Develops and implements corrective action plans when targets are not met;Ensures that all policies and procedures are followed for service delivery and documentation;Reviews daily submission of all service documentation in all sites; conducts chart reviews and additional quality management activities as per PSB quality management plan;Directly supports Case Managers and Engagement Specialists across PSB sites in service delivery: client recruitment and outreach, case management, advocacy, risk reduction education/counseling, and emotional support as needed;Performs public presentations to other service providers, community partners and groups in community settings;Responsible for facilitating support groups as needed by the program;Assists Associate Director of Case Management to establish and maintain informal/formal linkages with service providers delivering necessary services to PSB target population.As part of management team, accepts individual and joint responsibility for and participates in departmental efforts to comply with all organizational and quality assurance guidelines, and all applicable government regulations;As part of management team, accepts individual and joint responsibility for and participates in meeting established goals for productivity and grant deliverables;Works effectively with volunteers, PSB Health Promoters, trainees and temp agency personnel. Budgetary/Statistical SupportIn collaboration with Associate Director of Case Management, responsible for drafting monthly narrative reports related to case management services as well as ongoing site visit preparation;As part of management team, accepts individual and joint responsibility for oversight of program spending (e.g, program supplies, meals, etc.), distribution of incentives and documentation, according to the spending plan and PSB Incentive Distribution Policy.Customer Service ResponsibilitiesResponsible for providing consumer assistance when case managers are unavailable;As part of management team, accepts individual and joint responsibility for and participates in overall departmental efforts to achieve all goals set to improve customer relations and customer satisfaction;Assist in provision of ongoing case management including; risk reduction counseling regarding sexual and substance use, linkages to medical, social and supportive services, referrals for housing and related services, follow-up/reengagement, accompaniments and home visits;Assist in the development of formal and informal linkages with other service providers and community partners;Assist with the cultivation of relationships with community and other partners (community groups, CBO's and federal, state, and city agencies);Accepts individual and joint responsibility for and participates in overall departmental efforts to achieve goals and policies on professionalism, and the system for addressing client complaints;

Minimum Qualifications: A demonstrated commitment to PPGNY's mission related to bodily autonomy, health equity, and gender and racial justice Minimum Bachelor's in a relevant field and/or CASAC; requires at least 3-5 years of experience providing case management services to individuals dealing with a variety of socio-economic issues; of which at least 1-2 years were in a supervisory capacity;You have a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions, and consistently integrate your deep understanding of key racial equity concepts into work projects and interactions by addressing structural implications and disproportionate impacts of policies, activities, and decisions on race, class and other group identities within the context of job responsibilities and projects.Familiarity with PSB centered communities;Able to maintain confidentiality and HIPAA compliance;

Preferred Qualifications:Preferred experience working with HIV+ populations, familiarity with local benefits/support systems, experience facilitating support groups and/or providing supervision to staff who facilitate support groups;Fluent in Spanish and/or other languages.
PPGNY's benefits package includes:
Generous PTO and holiday schedule
Medical, dental and vision coverage options for you and eligible dependents
FSA, HSA, Commuter pre-tax reimbursement funds
Short and Long Term Disability, Free Basic Life and AD&D
401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment
All positions at PPGNY require:
Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our 28 health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY's education and outreach programs are backed by medically-accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.